The New wiADVISOR Technical Service Portal

CHRYSLER GROUP LLC
The New wiADVISOR Technical Service Portal
CHRYSLER GROUP LLC
On September 8, the new wiADVISOR
Technical Service Portal will launch.
It will provide functionality similar to the
current wiTECH Technical Service Portal, but
will be specific to wiADVISOR
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Accessing the wiADVISOR
Technical Service Portal
• On September 8, when
you go to
www.witechsystem.com,
you will have the option
of accessing the wiTECH
or wiADVISOR Technical
Service Portal
• Click on the wiADVISOR
“Go” arrow to open the
wiADVISOR portal login
screen
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Logging In
• To log in, use the same
credentials you would
for the wiTECH
Technical Service Portal
– Your username is your
Dealer Code
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The Homepage
• In addition to the
main navigation
menu, the
homepage provides
a great deal of
information and
useful links such as:
• A wiADVISOR
overview
• wiADVISOR benefits
• Testimonials from
wiADVISOR users
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The Homepage
(Continued)
• wiADVISOR newsletter
• A pre-installation
checklist to help you
prepare for
wiADVISOR
• Support and external
information links
• Several useful
webinars for
wiADVISOR training
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“My wiADVISOR” Features
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Dealer Information
• Your dealership’s basic
Dealer Information is
automatically imported
from DealerCONNECT
• If you notice an error, it
must be corrected in
DealerCONNECT
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Manage Assets
• “Manage Assets” lists all wiADVISOR microPod II tools registered
to your dealership
– microPods are identified by their serial numbers
• You can also assign Service Advisors to microPods here
– Click Edit Users in the row of the microPod you want to assign
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Assigning Service Advisors
• After selecting Edit Users, select the Advisor’s name from the
dropdown list, and select Map User
• Use the Delete button to unassign an Advisor from a microPod
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Contacts
• Enter the contact information for your Service Manager, IT
Administrator, and Installation POC by selecting Edit
• It is important that this information is kept up-to-date to
ensure faster service from wiADVISOR Support
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Profile
• In your Profile, you can enter/update your dealership’s physical
and shipping addresses, record your Tax ID Number (TIN), and
change your password
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“Install Docs” Features
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Activation and DMS Integration
• If you have not yet
enrolled in wiADVISOR,
you will have to fill out
the form at the bottom
of this page and follow
the on-screen
instructions
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Activation and DMS Integration
• After finishing the activation process, you will be prompted to
continue for DMS Integration
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Activation and DMS Integration
• You will receive instructions to select your DMS provider and
add users to complete the process
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Setup Wizard
• The Setup Wizard allows you to customize the menu, price calculator,
recommended services, and other wiADVISOR interface features
• Recommended settings have already been selected, but you may change
any of them
• Select Submit at the bottom of the page after you have entered your
preferences
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Gold Support Training Request
• Gold Support Training is a free 4-day, on-site wiADVISOR training program
• If you would like to register, review the requirements, then fill out the form
at the bottom of the page and select Submit
• After submitting the form, you will be contacted by the wiADVISOR Gold
Support Team to schedule your dealership training
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Site Survey
• You must complete a Site Survey prior to installing wiADVISOR
at your location
• Answer all of the questions, then select Submit at the bottom
of the page
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Photos
• You must also upload the required photos of your dealership prior to
an installation
• Open the Location dropdown menu to see all photos required
• To upload a photo, select the Location, click Choose File, locate the
picture on your computer, and select Upload
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Installation Review Document (IRD)
• After a wiADVISOR installation, you will be asked to fill out an IRD
• The IRD collects feedback about your installation experience, and
confirms that you have everything you need to use wiADVISOR
successfully
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Shop
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Shop
• From the Shop page,
you can shop for
wiADVISOR microPods,
accessories, and
optional wiADVISOR
components
• If your shipping address
is incorrect, update it
under My wiADVISOR >
Profile
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Support
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Contact Us
• The wiADVISOR Help Desk hours of operation and contact
information is available on this page
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Knowledgebase
• From this page you can access the Mopar Technical Service
Knowledgebase, which contains a variety of articles about both
wiADVISOR and wiTECH
• You will be automatically logged into the Knowledgebase when you
click Login
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Report Issue
• Use the “Report an Issue” form to inform the wiADVISOR
Support Team of any application or wiADVISOR Portal problems
you encounter
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If you have any other questions or
require additional support, contact the
wiADVISOR Help Desk at:
• 1-855-wiADVISOR (942-3847)
• [email protected]