Layout 2 - AVR Distributing

Transcription

2011
POLICIES AND
PROCEDURES
MANUAL
Contact List
General Contact Lines
Main Line: 800-288-6148
Order Line: 201-762-6533
General Contacts
Sales / Order Entry
Office Address: 100 Corporate Drive. Mahwah, NJ 07430
Phone: 201-762-6533
Fax: 201-961-6873
Email: [email protected]
Parts / Customer Service
Phone: 201-762-2099
Fax: 201-961-6687
Technical Support
Phone: 201-762-6597
Fax: 201-961-6695
Credit Department
Refer to Credit Map on page 7.
Department Contacts
Sanjay Sharma
National Sales Manager, Boston Acoustics Mobile Audio
Office Address: 300 Jubilee Drive. Peabody, MA 01960
Phone: 508-808-0850
Fax: 201-961-6847
David Jaques
Product & Marketing Manager, Boston Acoustics Mobile Audio
Phone: 978-538-5126
Fax: 978-538-5191
Maureen Morgan Sales Administrator, Boston Acoustics Mobile Audio
Phone: 201-762-6558
Fax: 201-465-3019
Andy Herreros
Technical Support, Boston Acoustics Mobile Audio
Phone: 201-762-6597
Fax: 201-961-6695
Andy Lippitt
National Trainer, Boston Acoustics Mobile Audio
Phone: 781-956-2871
Fax: 978-538-5191
-2-
Table of Contents
Policies Section
Order Entry and Order Process / Order Entry Procedure
Page 4
Terms of Sales / Payment and Credit Options
Page 6
Credit Department Territory Map
Page 7
General New Dealer Guidelines / Transfer of Ownership
Page 8
Opening Order Guidelines / VIR 2011 / Dealer Demo Program
Page 9
When Dealers Do Not Meet Expectation / Dealer Termination Policy
Page 10
Employee Accommodation / Sales Representative Samples
Page 11
Car Audio Warranty Information
Page 12
Warranty Request Process
Page 13
Field Destroy Replacement List
Page 15
Form Section
2011 Car Audio VIR Program
F1.11
Dealer Status Change Form
F2.11
Dealer Locator Information Form
F4.11
2011 Car Audio Speaker Warranty Form
F5.11
2011 Car Audio Amplifier Repair Form
F6.11
-3-
Order Entry and Order Process
Step 1: Placing an Order
Use Online System (Refer to detailed instructions on the next page).
Step 2: Credit Department Verification
•
If the dealer is within their credit limit and has no outstanding past-due invoices, the order is forwarded to the Shipping
Department.
•
If the dealer is on credit hold status, the Credit Department will attempt to resolve payment issues with the dealer. If not
resolved, the Credit Department will contact the Boston Acoustics Representative and will explain the dealers status and
the requirements that need to be met to release the order. Until those requirements are met, the order will not be shipped.
Step 3: Shipping the Order
•
Once the order clears the Credit Department, it is immediately forwarded to the Shipping Department. The Shipping
Department will pick, pack, and ship the order.
•
In most cases, orders will ship within 24 hours from the time they are entered into the system.
•
Orders received and processed after 3:00PM Eastern Time will not ship until the next business day.
Boston Car Order Entry Procedure
Dealer’s orders are to be entered by their local area Boston Acoustics Car Audio representative. The Online
Order Entry system can be accessed at the following web site:
http://orders.dm-holdings-na.com/webprdobj/P5600.pgm
Following is a guide for the order entry process:
1.
Open Internet browser, type in the web address above, hit enter. A login screen will appear. Enter your
User Name and Password, click login, the Sales Rep Home Page will appear.
2.
Choose the appropriate brand at the top left hand corner.
3.
Click the Enter Orders tab.
4.
To select the customer you wish to enter the order for, click select under Customer Billing Address. A pop
box will open allowing customer Name or Number entry. Enter one or the other and click search. If you
are using Customer Number 5 digits are required, if using Customer Name a portion of the name can be
typed, then hit search and all customers beginning with that sequence will appear. Click on the Customer
you wish to choose, this will populate the bill-to section of the Order Entry page.
5.
Click select in the shipping address. The shipping addresses will correspond to the billing address chosen. Click on the desired shipping address.
6.
A screen will appear with a view of the selected information and the additional Order Header information required.
7.
Enter Purchase Order #.
-4-
Boston Car Order Entry Procedure (cont).
8.
Choose a Shipping Method only if you want to prioritize the order (overnight, 2nd day etc), otherwise it
will default to ground. In some cases a freight code will automatically be applied depending on
programs, shipping quantities, and particular items.
9.
Payment method defaults from the Customer Master can be left alone or chosen from the drop down if
the order qualifies for different terms. Remember if payment method is changed, the order will go on
hold and will be reviewed before shipping. If the customer’s normal terms are credit card, you will be
required to put in a valid credit card # before completing the order.
10.
Requested Date: this date should only be used for future shipments. It is a shipping date, not a delivery
date. If left alone, it will default to the date it is being ordered.
11.
If you are entering a replacement order for a credit return, please click the box provided.
12.
You are now ready to enter the models you wish to order. You can enter the model # if you know it or
start by entering the 1st few characters of the model & a drop down will appear for you to choose from.
Click on the model # you wish to enter, tab over to quantity, enter the qty you wish to order and click on
add item. This will populate in the box below showing the item#, description, quantity, etc. Continue this
step until all models you wish to order are added. Once all models are added, there are several options
you have before submitting the order.
A)
You are required to enter any change in price at the time of order entry (i.e.: pricing ok per National Sales
Manager or current promo). To change the qty or price, put your cursor on the field & click. You will now
be able to over ride the field. Please remember, if you change a price, the order will go on hold and need
to be reviewed before shipping.
B)
You must also add a note on the line, this can be used for special pricing (i.e.: pricing ok per National Sales
Manager or the specific promo). Click on the notes and a separate box will pop up for free form typing.
Please remember, anything typed here will be seen by the customer.
C)
You can also delete the line if an error has been made. Simply click on delete and a line will appear thru
the item.
13.
Once all these steps are complete, you are now ready to submit the order. Simply click on the submit
order button. A window will pop up to verify; click OK and you should get a notice that the order was
submitted successfully. Click OK to get the confirmation page. Your order is now entered into the BA
system; your order # is in the upper left of the screen.
All questions and/or inquiries should be directed to:
Linda Calara
Order Entry Coordinator, D&M Holdings US
100 Corporate Drive
Mahwah, NJ 07430
201.762.6533 (Phone)
201.961.6873 (Efax)
[email protected]
-5-
Terms Of Sales
The following information outlines Boston Acoustics guidelines for establishing terms of sale and payment methods.
Prepaid/Credit card
Open Account
New dealers open for business less than 1
year:
Dealers open for business for at least 1 year and
who demonstrate the following:
•
Dealers with insufficient credit history
•
Four (4) verifiable open-terms credit references within the industry with a good pay history.
•
Dealers with habitual returned check history
•
Financials:
•
Dealers with chronic late payments
•
Dealers who refuse to submit financials and
Boston Acoustics cannot get the information
from outside reporting agencies
•
Dealers with negative net worth
1. Profit and Loss
2. Balance Sheet
3. Resale Certificate
The Credit Department will assign the appropriate credit
limit.
Payment and Credit Options
The following is a brief explanation of the available payment terms offered by Boston Acoustics.
Payment options are as follows:
•
Prepaid (Cashier’s Check, Money Order, Wire Transfer, Credit Card).
•
Postmark date will determine validity of discount. This policy will be strictly enforced.
•
Past-due accounts will be placed on credit hold until credit is re-established by Boston Acoustics.
Freight Policy and Quantity
Products are shipped freight prepaid if your shipment is comprised entirely of masterpacks. However, if order
does contain non-masterpacks, then this prepaid freight is null and void and the order would be charged
freight.
3-Day Freight Policy
All orders totaling over $500 will ship 3-day at no extra charge.
-6-
Boston Acoustics Credit Department Territory Map
,
,
AK
AK
WA
OR
MT
ID
3
NV
CA
HI
WY
UT
CO
AZ
NM
ND
SD
NE
ME
2
MN
WI
IA
IL
VT
MI
IN OH
MO
KY
TN
1
RI
NJ
DE
MD
WV
VA
NC
SC
OK AR
MS AL GA
TX
LA
FL
KS
NH
MA
CT
NY
PA
4
4
1
John Henderson
Director of Credit
Phone: (201) 762-6523
efax: (201) 961-6886
[email protected]
3
Cristina Sayson
Sr. Credit Analyst
Phone: (201) 762-6395
efax: (201) 465-3027
[email protected]
2
Cordelia (Cordi) Tierno
Sr. Credit Analyst/Supervisor
Phone: (201) 762-6544
efax: (973) 836-0407
[email protected]
4
Michael Giordano
Sr. Credit Analyst
Phone: (201) 762-6537
Fax: (973) 858-0208
[email protected]
4 also includes all Export, National
and House Accounts
-7-
General New Dealer Guidelines
There are several specific criteria that we look for in our dealers as well as several that we would prefer
to avoid.
What we look for:
•
•
•
•
•
Willingness to promote Boston Acoustics
Looking to maintain high margin
Neat, professional car audio storefront
High quality installation facility
Carrying other high quality lines and accessories
We will not authorize:
•
•
•
Mail order houses
Internet order houses
Exporters
When considering any prospective new dealer, we ask that our Sale Representative and National Sales Manager review a list of
all existing Authorized Dealers within a 25-mile radius for possible conflicts. If a potential new dealer is within 25-miles of the
end of a Sales Representative territory, then the neighboring Representative should be involved.
Once a decision is made to sign on the new dealer, our Sales Representatives will be required to notify all Boston Acoustics
Authorized Dealers within a 25-mile radius of the new dealer prior to the shipment of an opening order, whether or not a conflict is perceived.
Required Documentation for New Dealers:
•
•
•
•
•
•
Dealer Agreement
Credit Application
Current Year Quarterly VIR Form
Approved Opening Order (signed off by National Sales Manager)
Resale Certificate
Dealer Locator Information Form
All required documentation must be sent to Maureen Morgan:
fax: 201-465-3019
email: [email protected]
Transfer Of Ownership
It is required when a store changes ownership that the National Sales Manager and Credit Department
be advised immediately. Transfer of ownership voids the current Dealer Agreement.
The new owner is not guaranteed to be a Boston Acoustics Dealer.
New Ownership Guidelines:
•
•
•
Must be approved by National Sales Manager
Previous credit lines are not applicable
See General New Dealer Guidelines for paperwork requirements
-8-
Opening Order Guidelines
An opening order of $5,000.00 or more is strongly recommended for all new dealers. This will allow for
proper support of Boston Acoustics broad product line. National Sales Manager will approve opening
orders after input from the Sales Representative and the Credit Analyst.
•
•
•
•
All orders should exceed $5,000.00 after discount
All orders should include speakers from 3 product groups
All orders should include 4 models of amps, 1 to show and 1 to go (minimum)
National Sales Manager must approve all orders.
Quarterly VIR Program For 2011
Quarterly VIR Program
The Quarterly VIR Program is designed to reward dealers who demonstrate consistent support of the Boston Acoustics product line.
Dealers who take advantage of this program can increase their profit margins dramatically.
•
•
•
•
•
Three (3) levels of rebate are achievable. Please contact the National Sales Manager for individual dealer
program levels.
Rebates are based on total quarterly purchases.
Dealer must pay within terms to be eligible for rebates, and must be in compliance with all the terms of the Boston
Acoustics Dealer Agreement.
Credit memos for rebates will be issued to dealers thirty (30) days after each qualifying quarter.
Rebates are based on total purchases, less returns.
Dealer Demo Program
This is a powerful program designed to help dealers who want to merchandise and display Boston
Acoustics products in their stores.
Requirements/Restrictions:
New Dealers:
•
Dealers with current open terms may purchase demo product at terms of 20% sixty (60) Days, net sixty one (61) Days.
Orders must be submitted in writing by the Boston Acoustics Sales Representative on a separate order form and be
•
approved by the National Sales Manager.
•
Orders must be accompanied by a back-up stock order. Contact the National Sales Manager for details.
Demo products are limited to two of each model of subwoofers, and one of all other products per authorized location.
•
VIR and prompt pay applies to all demo orders.
•
Existing:
Dealers increasing line support are entitled to one time demo purchases.
•
To be eligible, the dealer must comply with the following:
•
•
•
Dealer must be in good credit standing and in compliance with all the terms of the Boston Acoustics Dealer Agreement.
Product must stay on display for a period of one year.
Product must be maintained in good order, and display must be clean and presentable.
-9-
When Dealers Do Not Meet Expectations
Evaluating authorized dealers who are not performing as expected can be an uncomfortable situation for everyone involved. Terminating the dealer or even working with the dealer to try and avoid
termination requires complete communication and cooperation between the Sales Representative
and the National Sales Manager. It also demands a high degree of professionalism in communicating with the dealer.
Our current policy is to offer dealers an opportunity to correct undesirable behavior or sub-par sales performance
prior to termination. The following procedures should be followed in any case where a dealer is not performing as
expected:
1.
Any Sales Representative finding cause for possible termination of a dealer should send a written description
via e-mail of the problem to the National Sales Manager.
2.
The National Sales Manager will contact the Sales Representative and discuss possible strategies for correcting
the problem.
3.
The National Sales Manager will speak with the dealer, and a strategy for correcting the problem will be proposed and agreed to at the time. In addition, a time frame for the correction of the problem will be established.
4.
The National Sales Manager will follow up with a letter to the dealer and a copy to the appropriate Sales
Representative. This letter will outline the strategy and time frame agreed to by the dealer.
5.
If the dealer is unresponsive, the National Sales Manager may discuss termination as an option.
Dealer Termination Policies
Boston Acoustics values its relationship with its dealers. No dealer will be terminated without very
thoughtful consideration. Prior to termination of any Boston Acoustics Authorized Dealer, a full review
of the dealer’s history with Boston Acoustics, together with input from the Credit Analyst, the National
Sales Manager, and the appropriate Sales Representatives will be considered. Any decision to
terminate a Boston Acoustics Authorized Dealer requires the approval of the National Sales Manager.
Once a decision has been made to terminate a dealer, the National Sales Manager will follow the preceding guidelines and
policies, with recommendations from the local Sales Representative:
1.
Verify that the Sales Representative has submitted Dealer Status Change Form to the territories Boston Acoustics credit analyst.
2.
Check with a Boston Acoustics Credit Analyst to verify status of account.
3.
The National Sales Manager will call and inform the dealer they are no longer an Authorized Boston Acoustics Dealer.
4.
The National Sales Manager will then send a Letter of Termination via Registered Mail with a copy to the local Sales
Representative.
-10-
Employee Accommodation Program For 2011
Program Definition
Boston Acoustics car audio systems are offered factory direct at special pricing to employees of authorized
dealers. The program is designed to facilitate access, interaction, and familiarity with our products. We believe
salespeople who have intimate experience with Boston Acoustics products are best able to communicate and
promote the performance and value of our products.
Guidelines and Procedures
•
•
•
•
•
•
•
•
•
•
•
•
Products may be purchased at 70% off suggested retail pricing (M.S.R.P.) plus shipping costs.
Only employees that have been employed for at least three (3) months and in good standing at an
authorized dealer are eligible for this program.
Accommodation purchases are for personal use only and cannot be resold for a period of one (1) year. Individuals
found to have sold purchases before the one-year resale moratorium will lose future accommodation purchase
privileges on our products. Additionally, store management will be notified by Boston Acoustics management of the
program agreement infraction.
Equipment must be immediately installed in the employee’s vehicle.
Requests for purchase are limited to one system per year per product category.
Payment must be made by MasterCard, Visa, American Express or Discover.
All orders are shipped freight prepaid to store location only.
Allow four (4) weeks for delivery from date of order.
Your Boston Acoustics Representative must make all order status inquiries.
In the event of backorder status of an ordered product, dealer orders will receive shipment priority.
Boston Acoustics retains the right to cancel any order it deems excessive.
Orders from specific states may require sales tax.
Placing An Accommodation Order
•
•
•
Orders are placed via form on this webpage: http://www.DM-Direct.com/dealers
After we receive your inquiry, you will receive an email with the information on availability and pricing of the product(s)
Most inquiries will be answered within 24 hours, excluding weekends and holidays.
Sales Representative Sample Program
The Sales Representative Sample Program is a wonderful tool that gives our sales force the ability to purchase
any Boston Acoustics product for the purpose of demonstrating it to their dealer base.
•
These products can be purchased at 40% off dealer cost payable within 60 days.
-11-
Car Audio Limited Warranty Information for the United States and Canada
•
•
•
One (1) year limited warranty on all Boston Acoustics car audio speakers, amplifiers, and
accessories for over-the-counter sales.
One (1) year extension (for a total of two years) for all speakers and amplifiers when the installation is
performed by the dealer.
Thirty (30) day over-the-counter exchange.
The Boston Acoustics Car Audio Limited Warranty Statement
Boston Acoustics offers a limited warranty to the original purchaser of any Boston Acoustics car audio products or accessories
purchased from an authorized dealer after January 1, 2011. This limited warranty protects against defects in materials or workmanship for a period of one (1) year from the date of purchase and will be repaired without charge for parts and labor.
When an authorized Boston Acoustics retailer installs your Boston Acoustics automotive component or coaxially mounted
speakers, subwoofer, or power amplifier, the limited warranty will be extended one (1) additional year. Installation of the product must be noted on the sales receipt and presented at the time of repair.
Your responsibilities, on which the limited warranty is conditioned, are to install and use the system according to the instructions supplied with the product, to provide safe and secure transportation of the product to an authorized Boston Acoustics
service representative, and to present the product proof of purchase, in the form of your sales receipt, when requesting service. The customer's sales receipt must note the model, serial number, and date of purchase from an authorized Boston
Acoustics dealer.
Excluded from the limited warranty is any damage to the product that results from abuse, misuse, improper installation, accidents,
shipping, or repairs/modifications by anyone other than an authorized Boston Acoustics service representative.
The limited warranty is limited to the Boston Acoustics product only and does not cover damage to any associated equipment.
The limited warranty does not cover the cost of removal, re-installation, or any loss of use of the vehicle caused as a result of any warranty service.
This limited warranty is null and void if either of the following has occurred:
• Serial numbers are defaced or removed.
(if applicable)
• The date sticker is removed from the product.
The limited warranty gives you specific legal rights, and you may also have other rights that are provided for under local law.
-12-
Warranty Request Process
As of January 1st, 2011, Boston Acoustics Car Audio is utilizing a Field Destroy Warranty Program to include ALL current
speakers and subwoofers. Amplifiers are not eligible for field destroy. Under the FD Warranty Program the defective
"PART" only will qualify for replacement. ALL Warranty requests are to be submitted by the dealer to their local area
representative with a copy of the customer's proof of purchase. Reps are responsible for verifying all requests qualify
under the warranty policy and that part has been field destroyed.
Warranty Procedure For Speakers and Subwoofers
(Refer to Field Destroy Parts Replacement Lists on pages 15 and 16)
1.
Dealer must complete Car Audio Speaker Parts Warranty Form and submit to Rep with copy of the customer proof of purchase.
2.
Rep is responsible for verifying warranty qualification with submitted customer proof of purchase and for verifying
the part/s have been field destroyed, sign Speaker Warranty Form and fax completed form to Luigi Margarucci in
Parts and Service (fax# 201-762-6687) where the warranty replacement order will be processed.
Warranty Procedure for Amplifiers
Amplifier Warranty REPAIR - Customer purchased over 30 days ago
1.
Repair and return.
2.
Dealer completes Car Audio Amplifier Repair Form to be sent with a copy of the customer proof of purchase and
the defective amp to the address listed below;
Boston Acoustics Factory Service
1889 24th Street SW
Lemars, IA 51031
Att: Gene
Tel: 712-546-1644
Or
United Radio
Boston Acoustics Repairs
5717 Enterprise Parkway
East Syracuse, NY 13057
Att: Jim Fitzgerald
Tel: (315) 445-3242
Make sure to include your name and address to return the product to after repair.
-13-
Warranty Request Process (cont.)
Amplifier Warranty EXCHANGE - Customer purchase under 30 days
1.
Eligible for credit.
2.
Dealer completes Car Audio Amplifier Warranty Form and submits to Rep with copy of the customer proof of purchase.
3.
Rep is responsible for verifying warranty exchange qualification with submitted customer proof of purchase. Rep
must enter the return order into the OE system generating a sales order #. Rep must provide RA # to Dealer and this
RA # must be written on the box being sent back.
4.
Rep will enter the replacement order into the OE system using the return order # as the PO number. Replacement
order will ship and an invoice will be issued for the replacement product.
5.
Rep will return Amp Warranty Form to the dealer with the return and replacement SO#'s noted on the form.
6.
Dealer will return defective amp with a copy of the completed Amp Warranty Form and customer proof of purchase
to the address listed on the form.
7.
Return amplifier with RA to:
United Radio
Boston Acoustics Repairs
Att: Jim Fitzgerald
Tel: (315) 445-3242
Warranty Credit (Special Programs or Authorization from Sales Department)
1.
Dealer must complete the Car Audio Warranty Speaker Parts Form or Amplifier Repair Form and submit to Rep with
copy of the customer proof of purchase.
2.
Rep is responsible for verifying warranty qualification with submitted customer proof of purchase. Rep will enter
the return order into the Order Entry system generating a sales order #.
3.
Rep will verify that the products have been field destroyed (except amplifiers), will note the sales order # on the
form, sign it and efax it to Mary St.John at 973-771-2009 for execution of the credit.
4.
Amplifiers for warranty credit MUST be returned to Boston Acoustics Factory Service (United Radio) with return
order number included and customer proof of purchase before credit will be executed.
Out of Warranty Replacement Request for Speakers – NO RA REQUIRED
1.
Dealer/Customer contacts Parts and Service at 201-762-2099 or [email protected]
Out of Warranty Service Requests for Amplifiers – NO RA REQUIRED
1.
Dealer/Customer contacts Boston Acoustics Amplifier Repair Facility at 712-546-1644 or 315-445-3242.
Products outside of their warranty period may require a service fee
-14-
Field Destroy Replacement List (Current Products)
Component Speakers (individual part replacement only)
Model
SPZ60
SPZ50
Pro60SE
Pro50SE
SR60
SR50
SC60
SC50
SE60
SE50
NEOTMSE
ISTS
Item to be entered for RA credit and
replacement order
SPZ/ProSE/NEOTMSE Tweeter
SPZ60 Crossover
SPZ60 Woofer
SPZ Crossover
SPZ50 Woofer
Pro60SE Woofer Crossover
Pro60SE Tweeter Crossover
Pro60SE Woofer
Pro50SE Woofer Crossover
Pro50SE Tweeter Crossover
Pro50SE Woofer
SR60/SR50/ISTS Tweeter
SR60 Tweeter Crossover
SR60 Woofer Crossover
SR60 Woofer
SR50 Tweeter Crossover
SR50 Woofer Crossover
SR50 Woofer
SC60/SC50 Tweeter
SC60 Crossover
SC60 Woofer
SC60/SC50 Tweeter
SC50 Crossover
SC50 Woofer
SE60/SE50 Tweeter
SE60 Crossover
SE60 Woofer
SE60/SE50 Tweeter
SE50 Crossover
SE50 Woofer
NEOTMSE Crossover
ISTS Crossover
Coaxial Speakers (individual speaker replacement only)
Model
SR95
SR80
SR65
SR55
Item to be entered for replacement
order
SR95
SR80
SR65
SR55
SE953
SE95
SE85
SE75
SE65
SE55
SE45
SE35
SE953
SE95
SE85
SE75
SE65
SE55
SE45
SE35
SC95
SC85
SC65
SC55
746
SC95
SC85
SC65
SC55
746
Field Destroy Products - Subwoofers
Model
SPG5552
SPG5554
order
SPG555-VC2 or SPG555-SPS
G215-44
G215-4
G212-44
G212-4
G210-44
G210-4
G215-44
G215-4
G212-44
G212-4
G210-44
G210-4
G312-44
G312-4
G310-44
G310-4
G112-44
G112-4
G110-44
G110-4
G108-44
G108-4
SPS-G31244
SPS-G3124
SPS-G31044
SPS-G3104
G112-44
G112-4
G110-44
G110-4
G108-44
G108-4
Gtuned Boxes - Only Part Replacement as Shown
Model
SPG555PS
G110PS
G110PD
G112PS
G112PD
order
G110-4
G110-4
G112-4
G112-4
-15-
Field Destroy Replacement List (Discontinued Products)
Component Speakers (individual part replacement only)
Coaxial Speakers (individual speaker replacement only)
Model
Pro60
Model
SL95
SL80
SL65
Item to be entered for replacement order
SL95
SL80
SL65
RX47
RX47
Pro50
SL60
SX60
SX50
S60
S50
NEOTM
NEOTS
Pro/NEOTM Tweeter
Pro60 Woofer Crossover
Pro60 Tweeter Crossover
Pro60 Woofer
Pro/NEOTM Tweeter
Pro50 Woofer Crossover
Pro50 Tweeter Crossover
Pro50 Woofer
SL60/NEOTS Tweeter
SL60 Tweeter Crossover
SL60 Woofer Crossover
SL60 Woofer
SX60/SX50 Tweeter
SX60 Crossover
SX60 Woofer
SX60/SX50 Tweeter
SX50 Crossover
SX50 Woofer
S60/S50 Tweeter
S60 Crossover
S60 Woofer
S60/S50 Tweeter
S50 Crossover
S50 Woofer
Pro/NEOTM Tweeter
NEOTM Crossover
SL60/NEOTS Tweeter
NEOTS Crossover
SX95
SX85
SX65
SX55
S953
S95
S85
S75
S65
S55
S45
S35
SX95
SX85
SX65
SX55
S953
S95
S85
S75
S65
S55
S45
S35
Field Destroy Products - Subwoofers
Model
G512-44
G512-4
G510-44
G510-4
SPS-G51244
SPS-G5124
SPS-G51044
SPS-G5104
Gtuned Boxes - Only Part Replacement as Shown
Model
G512RS
G510RS
G212SD
G210SD
G212PS
G210PS
G212SS
G210SS
SPG555SS
SPS-G51244
SPS-G51044
G212-4
G210-4
G212-44
G210-44
G212-44
G210-44
-16-
2011 CAR AUDIO VIR PROGRAM
PROGRAM DATES:
Q4 (Jan 1, 2011 thru Mar 31, 2011)
Q1 (Apr 1, 2011 thru Jun 30, 2011)
Q2 (Jul 1, 2011 thru Sep 30, 2011)
Q3 (Oct 1, 2011 thru Dec 31, 2011)
TERMS:
5% 30 net 31 for all
Speakers and Amplifiers
QUARTERLY REBATE:
See Below
Single Store VIR
LEVEL 1
TP
$2,500.00
TP
3%
LEVEL 2
TP
$5,000.00
TP
6%
LEVEL 3
TP
$7,500.00
TP
10%
LEVEL 1
TP
$5,000.00
TP
3%
LEVEL 2
TP
$7,500.00
TP
6%
LEVEL 3
TP
$10,000.00
TP
10%
LEVEL 1
TP
$10,000.00
TP
3%
LEVEL 2
TP
$12,500.00
TP
6%
LEVEL 3
TP
$15,000.00
TP
10%
Two Store VIR
Three Store VIR
Check the box next to the appropriate level of VIR
TOTAL PURCHASES:
Less Prompt Pay
WARRANTY PROGRAM:
(Representative Signature)
(Dealer Signature)
Boston Acoustics
Dealer Name:
Sales Rep:
Dealer Account #:
CSG #:
Name:
Speakers - Standard
Amplifiers - Standard
Title:
Email Address:
Date Submitted:
Boston Acoustics reserves the right to cancel or amend this program at any time.
-F1.11-
Number of Locations:
(Signature)
Boston Acoustics Sales Manager
DEALER STATUS CHANGE FORM
This form allows Boston Acoustics to track any changes in a dealer’s business status or vital information. This form must
be submitted with the appropriate information to the Boston Acoustics Credit Department whenever the following
apply. Check where appropriate:
❑
❑
❑
❑
❑
❑
❑
❑
❑
A dealer changes their contact information: Phone, Address, E-mail (if applicable).
A dealer is adding a new location.
A dealer is changing the business name.
A dealer’s business is being sold or transferred.
A credit line increase is requested by the dealer/representative.
A change in terms is requested by the dealer/representative.
A representative’s request to place a dealer’s account on hold.
A dealer is going out of business or has filed for protection under bankruptcy laws.
A request for termination.
Previous Contact Info:
Store Name:
Address:
City/ST/Zip:
Phone:
E-Mail:
New/Added Contact Info:
Store Name:
Address:
City/ST/Zip:
Phone:
E-Mail:
-F2.11-
Notes:
DEALER LOCATOR INFORMATION FORM
Dealer Name:
Page: ____ of _____
Store Name:
Location: ____ of _____
Street Address:
Services: (circle all that apply)
Retail
Install
State:
Zip Code:
Email:
Phone:
Fax:
Website:
Store Name:
Street Address:
Retail
Install
State:
Zip Code:
Email:
Phone:
Fax:
Website:
Store Name:
Retail
Install
State:
Zip Code:
Email:
Phone:
Fax:
Website:
Please use multiple pages if needed, noting the page number and total number
of pages in the dealer field at the top of the document.
Please fax to Maureen Morgan at 201-465-3019
-F4.11-
Street Address:
2011 Car Audio Speaker Parts
Warranty Form
Dealer:
Acct. #:
Requested By:
Date:
Address/City/St/Zip:
Phone #:
QTY.
(PR / EA)
Fax #:
Model
Defective Part
Email:
Serial Number
Customer Date
of Purchase
Nature of Defect
Rep Signature
(Required for Field Destroy)
Please only list the specific part that needs to be
replaced in the “Defective Part” Field.
Example: SC60 Woofer
Please Note: Warranty requests will not
be honored unless accompanied by a customer receipt.
Complete and fax to Your Area Boston Acoustics Car Audio Representative
along with a copy of customer proof-of-purchase for each warranty request.
Boston Acoustics warranties all products for one (1) year if sold over the counter
by an authorized dealer and two (2) years if installed by an authorized dealer.
Boston Warranty Form 010111A
-F5.11-
2011 Car Audio Amplifier Repair Form
Dealer (Store Name):
Contact:
Date:
Address/City/St/Zip:
Phone #:
QTY.
(PR / EA)
Fax #:
Model
Email:
Serial Number
Customer Date of
Purchase
Nature of Defect
All warranty repair requests must be accompanied by a customer receipt.
Return Amplifiers To Your Closest Location:
Boston Acoustics Factory Service
1889 24th Street SW
Lemars, IA 51031
Att: Gene
Tel: 712-546-1644
United Radio - Boston Acoustics Repairs
Att: Jim Fitzgerald
Tel: (315) 445-3242
When shipping the product, please enclose a copy of this form along with
a copy of customer proof-of-purchase.
Boston Acoustics warranties all products for one (1) year if sold over the counter
by an authorized dealer and two (2) years if installed by an authorized dealer.
Boston Amp Warranty Form 010111A
-F6.11-

Layout 2 - AVR Distributing

Transcription

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