September - Airports Council International

Transcription

ACI Global Training Newsletter - September 2015
HEADLINES
World Human Resources Forum
3
AMPAP Graduates – 2015
6
Conference Session 2: Waves of the future
11
Passengers with reduced mobility (PRM) - Meeting the needs of a
changing market
13
Disability sensitivity is the future, train for it today!
14
ACI Airport User Charges workshop in Panama City
16
GSN 3: Emergency Planning and Crisis Management in Kuala
Lumpur, Malaysia
20
Testimonials: Hear what our newest graduates have to say about
the GSN Diploma Programme
22
Planning your training budget for 2016?
26
Course calendar, October –November 2015
28
2
World Human Resources Forum
By Kevin Caron, Head, Global Training and Developing Nations Airport (DNA)
Assistance Programme
Photo: Presenters at the 2015 ACI World Human Resources Forum
The theme of this year’s ACI World Human Resources Forum was appropriately entitled “How good is your brand?” The focus was on how to retain and attract airport talent. The objective we had in mind was to share best practices in engaging members’
workforces while attracting future talent to ensure our ongoing success as an industry. This challenge is one that the ACI Regional HR Committees take seriously because the need for talent is growing. To this end, this year’s forum was developed
and presented by the leadership of the ACI Regional HR Committees:

Theresa Fleidl, Vice President, Professional Training Policy and Human Resources Marketing, Munich Airport

Jorge Luis Valdespino Rivera, Chief Human Resources Officer, Grupo Aeroportuario del Pacifico

Gilford Malenji, Director Human Resources, Zambia Airports Corporation Limited

Gale LaRoche, Vice President of Human Resources, Detroit Metropolitan Wayne
County Airport

Jeff Lindeman SPHR, Senior Director, Talent & Engagement, San Diego International Airport

Craig Shaw, Chief Operating Officer, Queensland Airport Services
3
World Human Resources Forum (continued)
The forum was moderated by Thella Bowens, President and CEO, San Diego
County Regional Airport Authority, who
was an excellent choice considering the
importance she places in talent as a CEO.
Ms. Bowens set the scene by underlining
challenges airports face in engaging and
attracting talent. This was followed by the
regional ACI Human Resources CommitGiven an overwhelming response on the part of delegates, work tees discussing leading HR practices in
is already underway preparing the 2016 ACI World Human Re- their regions. They provided various datasources Forum, set for September in Montreal, Canada
driven information based on an airportspecific study by ACI EUROPE and a Gallup workforce study from 2013 illustrating
that there is still room for improvement in getting employees engaged.
Some of the findings related to airports found airport staff:
•
find their work challenging and interesting;
•
hold positive views about their employers; and
•
are generally engaged and committed;

but have some dissatisfaction where leadership, bureaucracy and efficiency are
concerned.
The main session was complimented by two workshops, the first on “Attracting Talent
– How to engage with the next generation of airport professionals,” and the second on
“Work life balance – How do employers take responsibility without taking on liability?”
The interactive workshops, led by facilitators who are experts in these areas, allowed
the 65 participants the opportunity to roll up their sleeves and discuss challenges and
best practices amongst their airport colleagues.
The key message coming out of the 2015 World Human Resources Forum was that if
we brand ourselves well as employers and take care of our talent, the payoff can
prove to be substantial in terms of long-term loyalty, engagement and productivity. All
agreed that if we do this poorly, the results can be devastating to our airports and
costly over many years to come.
4
World Human Resources Forum (continued)
Lastly, many thanks to all who attended and to our leadership experts, Thella, Theresa, Gale, Jorge, Gilford and Jeff, for sharing their experiences with the members. We
look forward to seeing you all at next year’s World Human Resources Forum, taking
place in Montreal, Canada in September 2016 before the ACI-NA Annual Conference/
ACI World Annual General Assembly.
5
AMPAP Graduates – 2015
By John Webster, Senior Manager, Global Training
Group photo taken during the AMPAP graduation ceremony at WAGA in Panama City
The 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference
and Exhibition was held in Panama City from August 31–September 2, 2015.
Every year, ACI and ICAO jointly recognize the recent graduates of the Global ACIICAO Airport Management Professional Accreditation Programme (AMPAP). AMPAP
seeks to develop a new generation of airport leaders in all functional areas of the airport business and promotes adherence to the highest professional standards and the
effective sharing of best managerial practices, all in a cross-cultural, highly interactive
learning environment. Graduates of this joint partnership of ACI and ICAO have
earned the prestigious accreditation of International Airport Professionals, or IAPs.
In 2015, AMPAP had one of its biggest graduating classes of 120 graduates consisting
of 115 IAPs and 5 AMPAP Associate Diploma recipients. From this large worldwide
graduating class, 37 students were able to attend the graduation ceremony in Panama for formal recognition and acceptance of their diplomas.
We would like to extend our hearty congratulations to all graduates on this noteworthy
achievement. As stated by Angela Gittens, Director General, ACI World during the
commencement speech, “We welcome these graduates to a lifelong membership in
an international network of airport professionals, a community without borders.”
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AMPAP Graduates – 2015 (continued)
Congratulations!

Abbas Mohammadi, Iran Airports Company (IAC), Iran


Abdollah Cheshmeh Khavar, Iran Airports Company 
(IAC), Iran

Achmad Syahir,PT Angkasa Pura II (Persero), Indonesia

Adam D. Kressler, Cincinnati-Northern Kentucky Interna- 
tional Airport, USA
Fatema Al Khadouri, Abu Dhabi Airports Company,
UAE

Ahmad Ramli Mahmood, Malaysia Airports Holdings Ber- 
had, Malaysia
Fery Utameyasa,PT Angkasa Pura II (Persero), Indonesia

Ahmad Reza Mahgoli, Iran Airports Company (IAC), Iran

Francis Sey, Ghana Airports Company Ltd., Ghana

Ajay Kumar, Airports Authority of India, India


AliJorfi, Iran Airports Company (IAC), Iran
Gautsil Madani, PT Angkasa Pura II (Persero), Indonesia

Alireza Esmaeilnia, Iran Airports Company (IAC), Iran

George Isai Sambali, Tanzania Airports Authority, Tanzania

Amarit Thongsiriprapa, Airports of Thailand (AOT), Thai- 
land
George Misailidis, Athens International Airport S.A,
Greece

Anindita Galuh Wardhani, PT Angkasa Pura II (Persero), 
Indonesia
Grace Latebea Anane Asare, Ghana Airports Company Ltd., Ghana

Antonio Ferreira de Barros, ADA Administration of Air- 
ports Ltd., China
Hufron Kurniadi, PT Angkasa Pura II (Persero), Indonesia

Asghar Hosseini, Iran Airports Company (IAC), Iran


Benedikt Staudt, Munich Airport, Germany
Idris Nabih Fofana, Sierra Leone Airports Authority,
Sierra Leone

Benjamin Kofi Ahlijah, Ghana Airports Company, Ghana

J B Singh, Airports Authority of India, India

Bernard Fianu Nyavor, Ghana Airports Company, Ghana

Javad Danaei, Iran Airports Company (IAC), Iran

Bianca Moore-Downey, Cayman Islands Airports Authori- 
ty, Cayman Islands



Charles Hanson-Adu, Ghana Airports Company, Ghana

Chatoth Vachali Deepak, Airports Authority of India, India

Che Sulaiman Che Pa, Malaysia Airports Holdings Ber
had, Malaysia

D. G. Salve, Airports Authority of India, India

Debasish Ghosh, Airports Authority of India, India

Debra Shore, AvAirPros, USA

Dude Rachamawan,PT Angkasa Pura II (Persero), Indonesia



Elham Al Mahri, Abu Dhabi Airports Company, UAE
Emmanuel Boye Komeng, Ghana Airports Company,
Ghana
Esfandiar Kiani, Iran Airports Company (IAC), Iran
John Hughes, Dublin Airport Authority, UK
John Okwesie Arthur, Ghana Airports Company, Ghana
Jon Mukhtar Rita, PT Angkasa Pura II (Persero), Indonesia
Joseph M. Huber, Cincinnati-Northern Kentucky International Airport, USA

Joseph M. Piurkowski, Clark County Department of
Aviation, USA

Joyce Bannerman-Wood, Ghana Airports Company,
Ghana
Eimer Chiari Powery, Cayman Islands Airports Authority,
Cayman Islands

Julian Ann Campbell, Montego Bay - Sangster International Airport, Jamaica
Juliet Aboagye-Wiafe, Ghana Airports Company, Ghana
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Congratulations!

K. Hemalatha, Airports Authority of India, India

Omar Abdelaziz Al Naibari, Abu Dhabi Airports Company, UAE

Kattika Srinivasa Rao, Airports Authority of India, India

Kennedy Affum Agyapong, Ghana Airports Company,
Ghana

Paranee Vatanotai, Airports of Thailand (AOT), Thailand

Khashayar Hajizadeh, Iran Airports Company (IAC), Iran

Patom Thamtranon, Airports of Thailand (AOT), Thailand

Kistamadji Meiputra, PT Angkasa Pura II (Persero), Indo- 
nesia

Koorosh Fattahi, Iran Airports Company (IAC), Iran

Paula Andrade, Changi Airport Group Singapore Pte.
Ltd., Singapore

Kwadwo Abrefa Sarkodie, Ghana Airports Company, 
Ghana
Pedro Cavem, ADA Administration of Airports Ltd.,
China

Lance Lyttle, Houston Airport System (HAS), USA


Laurent Giroux, Aéroport de Québec, Canada
Prabhu Narayan Tiwari, Airports Authority of India,
India

Louise Ouellet, Aéroports de Montréal, Canada


Prapon Pattamakitsakul, Airports of Thailand (AOT),
Thailand
M. Shafique Usman Shah, Airports Authority of India,

India
Radha Raman Gupta, Airports Authority of India, India

Macdavids Torgbor Torto, Ghana Airports Company, 
Ghana
Rasool Poostforoushan, Iran Airports Company (IAC),
Iran

Mahmood Habibi, Civil Aviation Authority of Afghanistan, 
Afghanistan

Reza Badieefard, Iran Airports Company (IAC), Iran
Patrick Gendreau, Aéroports de Montréal, Canada

Maximilian Hartwig, Munich Aiport Authority, Germany
Rittirong Gornmanee, Airports of Thailand (AOT),
Thailand

May Phyo Zaw, Yangon Aerodrome Company Limited, 
Myanmar
Riyanto H. Cahyono, PT Angkasa Pura II (Persero),
Indonesia

Mohsen Seif Zadeh, Iran Airports Company (IAC), Iran

Robert L. Ramsey, Nashville International Airport, USA

Mojtaba Shamsnejad, Iran Airports Company (IAC), Iran


Rolf C. Riechmann, Jacksonville Aviation Authority
(JAA), USA
Monrudee Gettuphan, Airports of Thailand (AOT), Thai
land

Monthanik Rakngam, Airports of Thailand (AOT), Thai
land

Morteza Dehghan, Iran Airports Company (IAC), Iran

Mughavi Zhimo, Airports Authority of India, India

Muhamad Wasid, PT Angkasa Pura II (Persero), Indone- 
sia

Neil Cowen, Queensland Airports Ltd, Australia



Rosemary Boampong, Ghana Airports Company, Ghana
Ruben Jimenez, Geneva International Airport, Switzerland
Sadollah Vatan Khah, Iran Airports Company (IAC),
Iran
Sanjay Kar, Airports Authority of India, India

Sanjay Kumar Srivastava, Airports Authority of India,
India
Noura Al Baloushi, Abu Dhabi Airports Company, UAE

Santosh Kumar, Airports Authority of India, India
Odutayo Adewale Ojuri, FAAN Headquarters, Nigeria

Seyed Morteza Talebi, Iran Airports Company (IAC),
Iran
8
Congratulations!

Shaiful Abdul Rahman, Malaysia Airports Holdings Ber- 
had, Malaysia
Tola O. Obembe, Federal Airports Authority of Nigeria , Nigeria

Simon Lotter, Munich Airport, Germany


Slamet Priyanto,PT Angkasa Pura II (Persero), Indonesia
Trevor M.A. Fisher, Broward County Aviation Department, USA

Suhaimi Abdul Sani, Malaysia Airports Holdings Berhad,

Malaysia

Tymor Amiri, Iran Airports Company (IAC), Iran

Susan Feeney, Miami-Dade County Aviation Department,

USA
Vedastus Masunga Fabian, Tanzania Airports Authority, Tanzania
Visutr Chantana, Airports of Thailand (AOT), Thailand

Suthirawat Suwannawat, Airports of Thailand (AOT), 
Thailand

Taslim Taslim, PT Angkasa Pura II (Persero), Indonesia

Themistoklis Sideris, Athens International Airport S.A, 
Greece
Ye Khaing, Pioneer Aerodrome Services CO. LTD,
Myanmar

Thomas Kallmayer, Munich Aiport Authority, Germany


Thummavudth Nonsee, Airports of Thailand (AOT), Thai
land
Zainal Abidin Harun, Malaysia Airports Holdings Berhad, Malaysia

Todd Allen Lindner,Jacksonville Aviation Authority (JAA),
USA

Vivian Mwaka Sikanyeela, Livingstone International
Airport, Zambia
Wanporn Buasri, Airports of Thailand (AOT), Thailand
Zulfahmi Zahrin, PT Angkasa Pura II (Persero), Indonesia
AMPAP Associates

Georges Fenergi, SITA, UAE

Maxime Langlois, Aviation Strategies International, Canada

Roderick McKenzie, SITA, Australia

Shanti Anne John, SITA, Singapore

Stéphane Chennec, Aviation Strategies International, Canada
9
10
Conference Session 2: Waves of the future
By Kevin Caron, Head, Global Training and Developing Nations Airport (DNA)
Assistance Programme
Photo: (from left) Alejandro Varela, Deputy Regional Director for the Americas, World Tourism Organization;
Lance Lyttle, Chief Operating Officer, Houston Airport System; Eric Lipp, Executive Director, Open Doors Organization; Luiz Rocha, President, Rio Galeão – Tom Jobim International Airport; and Catherine Mayer, Vice President, SITA
Session 2 of WAGA 2015, themed “Waves of the future,” featured panelists discussing
how airports will cater to an emerging group of air travelers, the generation of passengers that will be traveling for the next three to four decades.
The session began with moderator Lance Lyttle, Chief Operating Officer, Houston Airport System, an International Airport Professional, setting the scene on the opportunities we have as airports to continually refine our product offering to suit the needs of
our customers and stakeholders.
Lance handed the podium over to Alejandro Varela, Deputy Regional Director for the
Americas, World Tourism Organization (UNWTO), who provided some eye opening
trends on the growth of tourism along with the need for enhanced cooperation on facilitation for visas and liberalization as a means of allowing tourism to grow even more.
He noted that:

International tourist arrivals in 1950 were 50 million people, and in 2014 that number jumped to 1.13 billion people and is still growing. It is expecting to reach 1.8
billion by 2030.

World tourism represents 1 in every 11 jobs, accounting for 9% of global GDP,
and is one of the fastest growing economic sectors.
11
Conference Session 2: Waves of the future (continued)
The next speaker, Eric Lipp, Executive Director, Open Doors
Organization spoke about the economic impact that a specific travel group, passengers with reduced mobility (PRM),
bring to our airports. The data were based on their latest US
study, which found that 31% of adults with disabilities travel
by air, amounting to 11 million air travelers taking 23 million
air trips per year, generating nearly US$9 billion in spending.
These are some impressive numbers that clearly indicate we
need to ensure our facilities and IT solutions can make the
journey for a PRM an even more positive experience.
We were very fortunate to have our third speaker, Luiz Rocha, President, Rio Galeão – Tom Jobim International Airport,
which is seeing some impressive growth and at the same
Photo: Eric Lipp, Executive Director, Open Doors Organization time is getting ready to host some major events—the 2016
spoke about the economic impact Olympic and Para Olympic Games. Notably, by 2039 the airthat passengers with reduced moport is expecting to welcome some 80 million passengers per
bility bring to our airports.
year. To meet the needs of these current and future travelers
the airport is investing heavily in infrastructure developments including a subway line
to the airport and IT investments in airport beacons, automated apron control and automated passport control.
The final speaker, who is well known by all in the industry, was Catherine Mayer, Vice
President, SITA. She brought delegates along a very interesting journey on how technology has changed, and pointed out that computer power is doubling every 18
months. She highlighted how the next generations of customers can expect to be
transformed when using our airports and how bionic implants and wearable technology will change the travel experience. Tomorrow’s passenger, she said, will be even
more connected and will expect a personalized experience in our airports.
All speakers agreed that the future will be exciting and that the key to success will be
to know our customers by using technology, data and business intelligence to create
the ultimate airport experience.
Many thanks to Lance, our moderator, and our speakers, Alejandro, Eric, Luiz and
Catherine. I’d also like to thank Stephanie Lepage, International Airport Professional
from Aeroports de Montreal, who worked behind the scenes on organizing this thought
-provoking session.
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Passengers with reduced mobility (PRM) - Meeting the needs
of a changing market
By Ann Fry – ACI Instructor
As many in the aviation world are already well aware, passenger
profiles are ever evolving as the world’s populations get older.
Between 2000 and 2050, the proportion of people in the world
aged over 60 will double from 11% to 22%. In addition to this,
there are also many people with disabilities. Approximately 15%
of the world's population, over 1 billion people, live with a disability. This figure too will increase in line with demographic trends
given the link between age and disability.
The introduction of legislation which entitles people with disabilities the right to expect high levels of accommodation and service in air travel is also
driving up passenger numbers. As such, airport managing bodies carry a heavy burden of responsibility to ensure that their facilities and services not only meet legal requirements, but also demonstrate best practice. Failure to deliver a timely and efficient
service can mean distress to passengers, as well as financial penalties and bad
press. Every airport managing body needs to have a clear understanding of its legal
responsibilities and how it intends to deliver them. Personnel working at every level
and in many different capacities must also be fully informed of what needs to be done.
ACI Global Training offers workshops to help airports get up to speed on all of these
complex issues and to ensure that they are providing the best possible service to this
large and growing passenger segment.
The workshops are designed for managers who implement and monitor the performance of their passenger assistance programmes at airports. For more details about
workshops, or to discuss your training needs, contact [email protected].
Upcoming course on PRM
Dates
Location
Member/WBP
Non-Member
Register
04-06 November 2015
Athens, Greece
US$950
US$1,400
Register
13
$US17.3 billion spent on disability travel in US annually.
Adults with disabilities spend on just their own travel—$17.3 billion annually in the US
alone, according to a new study by Open Doors Organization (ODO). Executive Director of ODO Eric Lipp presented the study to the ACI Annual General Assembly recently held in Panama, saying the data “shows that the disability travel market has a
greater impact than ever on the industry and the broader economy.”
ODO is a not-for-profit based in Chicago. Their mission is to create a society in which
“all persons with disabilities have the same consumer opportunities as everyone else.”
“In the past two years alone, more than 26 million adults with disabilities travelled for
pleasure and/or business, taking 73 million trips,” Lipp said.
Although conducted in the US, the study can be applied globally as over 15% of the
world’s population have some form of disability, according to the World Health Organisation.
ACI Online Learning Centre’s Disability Sensibility Training provides participants with
an increased awareness of a range of disabilities and educates them on how to respond appropriately.
14
(Continued)
The course covers various methods of communication with people with hearing loss,
vision loss, speech disabilities and cognitive disabilities, as well as those with service
animals.
Visit our website at www.olc.aero or contact [email protected] for more information.
15
ACI Airport User Charges Course Workshop in Panama City
By John Webster, Senior Manager, Global Training
The recent Airport User Charges Workshop, held in Panama City as part of the ACI Developing Nations
Airport (DNA) Assistance programme
The ACI Developing Nations Airport (DNA) Assistance programme, in close collaboration with Hartsfield-Jackson Atlanta International Airport (ATL), CIFAL and UNITAR,
launched a two-day course, Airport User Charges Workshop, from 3–4 September
2015 in Panama City, Panama. This course took place following the 2015 ACI Latin
America-Caribbean/World Annual General Assembly, Conference and Exhibition and
attracted 16 participants from host airport Tocumen International Airport, as well senior management officials from Anguilla, Sri Lanka, Myanmar, Kenya, Sierra Leone, Nigeria, Jamaica, and Trinidad and Tobago.
The workshop was conducted by ACI instructors Julian de la Camara Arilla and Dr.
Richard Sharp. Julian is a senior ACI facilitator who recently retired from his previous
post at the Economic Analysis and Policy Section at the International Civil Aviation Organization (ICAO) in Montreal. As co-facilitator, Richard has 36 years of experience in
airport corporate strategy, airport economics and business planning, and is a Technical Director with ICF’s aviation team (formerly S H & E).
The purpose of this workshop was to review ICAO’s policies on airport charges, but
perhaps more importantly to see how the policies are used to establish and implement
user charges. This workshop represented an opportunity to review the standards and
recommended practices to establish user charges at airports, as well as analyze the
practical considerations in applying these policies.
16
ACI Airport User Charges Course Workshop in Panama City
(continued)
As there are many different ways of looking at airport charges, each airport faces situations and circumstances that dictate how to approach setting and implementing user
charges. This workshop sought to familiarize participants with established principles
that guide their decisions and actions in how to apply these charges.
The course was very successful and received positive feedback from the attendees.
Mr. Vanroy Hodge, Chief Executive Officer, Anguilla Air and Sea Ports Authority, remarked: “The ACI DNA Seminar: Airport User Charges that was held in Panama, September 2015 was extremely informative, and the information provided was very useful.
I was unaware of much of the concepts and dynamics regarding airport user charges
prior to the seminar, so the content and delivery was very beneficial. The facilitators
were very knowledgeable, both from a practical and theoretical perspective. I would
highly recommend attendance to ACI DNA Seminars to any organization based on the
relevance of the topics and look forward to applying the knowledge and information
gained from attending this DNA Seminar for the advancement of the Anguilla Air and
Sea Ports Authority.”
ACI would like to thank the participants for their attendance in Panama. Special appreciation must go to Mrs. Alrene Barr, Director, International Business at ATL, for the
airport’s unwavering support of the DNA programme. ACI would also like to thank the
facilitators for making this workshop such a great success, as well as ACI-LAC Director General Javier Martinez Botacio for supporting this seminar in his region.
For more information on the training programmes that we offer, please contact
us at [email protected].
17
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19
GSN 3: Emergency Planning and Crisis Management
07–11 September 2015 in Kuala Lumpur, Malaysia
By Issa Castro, Manager, Global Training
Photo: Group picture taken during the GSN 3 course in Kuala Lumpur from 07–11 September 2015
ACI recently delivered the Global Safety Network (GSN) 3: Emergency Crisis and
Planning Management training from 07–11 September 2015 at the Malaysia Airports
Training Centre in Kuala Lumpur, Malaysia. A total of 13 participants were in attendance from Bahrain Airport Company, Hamad International Airport, National Airports
Company, Tibah Airports Operation Co. Ltd. and Malaysia Airports Holdings Berhad
(MAHB).
One of the six specialized safety courses that make up the GSN Diploma Programme,
this specific course aims to show the importance of planning for emergency situations
at the airport and how to manage activities while in crisis situations. ACI Instructors
Debbie Riley and Glenn Wheeler jointly delivered this training by demonstrating the
key roles required for emergency planning, sharing various case studies, and offering
tools and guidance on the implementation of emergency plans and procedures.
A highlight of the five-day training was the all-day tabletop exercise on Day 4 where
each participant had to simulate what they needed to do in the event of a crisis at the
airport. Just as integral to the all-day exercise was the debriefing and presentations
on Day 5 to recap the lessons learned. As always, this activity was found to be the
most enjoyable by all.
20
GSN 3: Emergency Planning and Crisis Management
07–11 September 2015 in Kuala Lumpur, Malaysia (continued)
It was a successful training week with all participants receiving their Certificates of
Completion on the last day. Mr. Zainol Mohd Isa, General Manager, MAHB was also
on hand to acknowledge the efforts of 11 participants who received their GSN Initial
(Silver) Diploma at the end of the course, having attended and completed the GSN 1:
Safety Management Systems, GSN 2: Airside Safety and Operations, and GSN 3
within the required three-year time frame.
We would like to thank Mr. Tugiman Sabudin, Senior Executive, Training Management
for MAHB and his entire team for their excellent onsite support and assistance as always. We look forward to our next ACI course offering in Kuala Lumpur next year.
Upcoming GSN 3 sessions
Riga, Latvia
Member/WBP
Price
US$1,500
Non-Member
Price
US$2,170
Register
28 March–01 April 2016
Dublin, Ireland
US$1,500
US$2,170
Register
23–27 May 2016
Athens, Greece
US$1,500
US$2,170
Register
17–21 October 2016
Incheon, South Korea
US$1,500
US$2,170
Register
13–17 November 2016
Abu Dhabi, UAE
US$1,500
US$2,170
Register
Dates
Location
11–15 January 2016
Register
For more information on the GSN Diploma Programme, please click here.
21
Testimonials: Hear what our newest graduates have to say
about the GSN Diploma Programme
By Issa Castro, Manager, Global Training
Photo: (front row from Left) Rosmayuzie Mahmood, Malaysia Airports Holdings Berhad; Glenn Wheeler, ACI Instructor;
Zainol Mohd Isa, General Manager, MAHB; Debbie Riley, ACI Instructor; Shannelle Dawana, National Airports Corporation;
(back row from left) Mohd Tarmizi Othman, MAHB; Azmee Salehuddin, MAHB; Ahmad Fikri Samsudin, MAHB; Hassan
Taisir H Habib, Tibah Airports; Mohammed Raad, Tibah Airports; Mohammed BaAboud, Tibah Airports; Simon Yayun Lamadas, MAHB; Afandi Akmal Ayob, MAHB; Naser Mohamed Salem Al Mannaei, Bahrain Airports Company.
We recently touched base with our latest GSN Silver Diploma recipients to congratulate them for their achievement and to ask them about how this experience has
helped them, as well as what their plans are for the future:
From Malaysia Airports Holdings Berhad:
"The GSN Diploma is a MUST ACI training to attend. After completing these three
modules, I have increased my knowledge and I am now confident in leading my current airport management and operations. Certainly it is a very good programme to attend, especially for ALL Executive in Airport Operations." – Ahmad Fikri Bin Samsudin, Airport Manager, Labuan Airport
“Having been awarded the GSN Diploma is a wonderful and incredible recognition allowing me to reach my highest potential. I liked how all the information is relevant for
my profession; it provided me the opportunity to grow and has increased my leadership and confidence in decision making.
22
about the GSN Diploma Programme (continued)
It was an amazing learning experience, I will absolutely recommend this programme
to my colleagues.” – Simon Yayun Lamadas, Airport Manager, Lahad Datu Airport
“The subjects discussed were timely, relevant and important, and were presented by
excellent trainers with in-depth knowledge and experience. The other participants
were also amazing and I learned a lot from their experience and insights from other
airports. This programme would definitely help in my career advancement as a young
airport executive. I look forward to attending other relevant courses conducted by
ACI.” - Afandi Akmal Ayob, Senior Executive, Engineering Division
From Tibah Airports Operations Co.:
“When I was first asked to create a training program for my SMS Specialists, I immediately researched ACI’s website and recommended the GSN programme. This is a
must for all Airport Safety personnel regardless of level. Being part of the GSN programme is a privilege, and the networking is one of the most important and memorable experiences the programme provides. I highly recommend this training to all safety personnel working within the aviation industry, as well as aviation managers across
the globe.” - Eng. Mohammed Raad, SMS Manager
“I found the GSN programme very interesting and challenging. I was introduced to aviation safety by very experienced instructors and now I am looking forward to using all
the knowledge I have gained and contributing in the SMS implementation in PMIA. I
would suggest the GSN programme to others and I aim to work towards receiving the
GSN Advanced Diploma in the very near future.” - Hassan Habib, SMS Specialist
“I really appreciate all the effort and knowledge ACI offers in the GSN programme.
When my manager told me about it, I felt joy and appreciation as I would receive training from one of the biggest aviation organizations in the industry. I highly recommend
this training to all safety personnel working within the aviation industry.” - Eng. Mohammad BaAboud, SMS Specialist
From Bahrain Airports Company:
“As a senior airside safety specialist, the GSN programme not only helped me to improve how I perform my duties, but I now also approach my work from a different and
much wider perspective now. Needless to say, my superiors are pleased and satisfied
23
about the GSN Diploma Programme (continued)
with what I have accomplished as a result. I would say to those who are involved in
airside operations that if you get a chance to obtain GSN training then go for it. And
you can quote my words to your management, it is worth every dollar spent.” - Naser
Mohamed AlMannaei, Senior Officer - Airside Safety
From National Airport Corporation:
“The GSN programme has enabled me to expand my knowledge in aviation, especially in Safety. Being the first Papua New Guinean to receive this diploma is a great
achievement and milestone for my country. I will remember the procedures and best
practices for implementation purposes. This achievement will benefit me fully in my
career in the aviation industry. Yes, this is an excellent training programme and I recommend for it to be further implemented across the aviation industry.” - Shannelle
Dawana, Airside Operations Compliance (Safety & Maintenance)
24
25
Planning your training budget for 2016?
Upgrade your airport to a corporate pre-paid account
We offer a broad range of industry standard online training courses for airport personnel. It’s a convenient and cost-effective way for your airport to deliver high-quality
training through seamless e-learning.
Upgrade to a Corporate Pre-Paid Account by choosing a pre-paid amount of training
(valid for 12 months) that you can consume as you need. Reduce procurement hassles and increase benefits:
Contact one of our account managers for more details at [email protected].
26
27
Course calendar, September–October 2015
Date
Month
Course
Language
05–13
Oct - Nov
Online - Airport Environmental
Management*
English
12–14
October
Managing Service Quality at
Airports
English
12–16
October
GSN 4 - Working with Annex 14
English
12–16
October
Airport Collaborative Decision
Making (A-CDM)
English
19–23
October
Airport Revenue Generation*
English
01–05
November
Managing Aerodrome Works
English
02–04
November
Airport Air Service Development
English
02–06
November
Developing a Customer Service
Culture at Airports*
English
02–06
November
Airport Human Resource Management*
English
04–06
November
Passengers with Reduced Mobility Workshop
English
09–13
November
Airport Revenue Generation
English
09–13
November
ACI/ICAO User Charges*
English
15–19
November
GSN 6 - Aerodrome Auditing
and Compliance
English
16–20
November
Airport Collaborative Decision
Making (A-CDM)
English
23–27
November
GSN 2 - Airside Safety and Operations
English
23–27
November
ACI/ICAO Aerodrome Certification*
English
30–04
Nov - Dec
Developing a Customer Service
Culture at Airports*
English
Member
Price (US$)
Nonmember
Price (US$)
1,600.00
2,400.00
950.00
1,400.00
1,450.00
2,100.00
1,450.00
2,100.00
1,600.00
2,400.00
1,450.00
2,100.00
950.00
1,400.00
1,600.00
2,400.00
1,600.00
2,400.00
950.00
1,400.00
1,600.00
2,400.00
2,600.00
2,600.00
1,450.00
2,100.00
1,450.00
2,100.00
1,450.00
2,100.00
2,000.00
2,000.00
1,600.00
2,400.00
Location
Country
ONLINE
ONLINE
Istanbul
Turkey
Dublin
Ireland
Beijing
China
Munich
Germany
Abu Dhabi
UAE
Vilnius
Lithuania
Kuala
Lumpur
Malaysia
Dublin
Ireland
Athens
Greece
Beijing
China
Kuala
Lumpur
Malaysia
Abu Dhabi
UAE
Istanbul
Turkey
Bucharest
Romania
Bangkok
Thailand
Nashville
USA
*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)
To view the full calendar click here
or send us an email at [email protected]
Click here to register for a course.
28

September - Airports Council International

Transcription

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