rogers arena directory

WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
2012.13 SEASON INFORMATION GUIDE
DEPARTMENT DIRECTORY
WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
WELCOME
Welcome to the 2012.13 Canucks season. In this guide you will find important information allowing
you to make the most of your Canucks experience, including programs exclusive to you as a
ticket holder, information on fan experience when attending games, featured food and beverage
options at Rogers Arena, and much more. As a member of the Canucks family, you have access
to a number of exclusive benefits outlined on the Ticket Holder Programs page, which are aimed
to help you manage your Canucks ticket package and enhance your overall experience.
If you have any questions about your ticket package that aren’t answered in this guide, simply call
604.899.GOAL (4625) to speak to your personal Account Manager or a Canucks representative.
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
DEPARTMENT DIRECTORY
WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
DEPARTMENT DIRECTORY
TICKET HOLDER PROGRAMS
MY CANUCKS ACCOUNT
CANUCKS MEMBER CARD
ROGERS ARENA TICKET CENTRE
Visit My Canucks Account
(canucks.com/ticketholder) for your one stop
shop for online account management.
In addition to identifying you as a Canucks Ticket
Holder, your Canucks Member Card acts as your:
The Rogers Arena Ticket Centre (Gate 10, North Plaza) is
open Monday to Friday from 9:30am to 5:30pm, except
for statutory holidays. On Canucks game days, the Ticket
Centre will be open at 9:30am and close at the end of the 1st
intermission. This includes weekends and statutory holidays.
MAKE PAYMENTS
CANUCKS TEAM STORE
DISCOUNT CARD
R enew your regular season or playoff seats
and purchase Canucks offers online
P resent your card with photo ID at the Canucks
Team Store or kiosks at Rogers Arena and get
20% off regular-priced merchandise.
FORWARD YOUR TICKETS
CANUCKS PREFERRED RESTAURANT DISCOUNT CARD
Email tickets to family, friends and clients
Replace lost tickets using the print at home function
Present your card at participating Canucks Preferred Restaurants
prior to ordering and get 20% off your food purchase. Stay tuned
for an email outlining participating restaurants for this season.
DONATE YOUR TICKETS
CONVENIENT CASH CARD
PRINT YOUR TICKETS
Receive a tax receipt for the value of the tickets
SELL YOUR TICKETS
Sell your tickets online: post your seats for sale on the
Prime Seat Club (Full Season Ticket Holders only)
Go to canucks.com/ticketholder to take advantage
of your online account management service.
PRIME SEAT CLUB
Sell your tickets and get cash back or credit
towards playoffs or next season! Membership(s) are
complimentary for all Canucks Ticket Holders.
• P ost your tickets anytime, even on game day
(expires two hours prior to game time)
• Post for any price over face value
• Earn cash back or credit towards playoffs or next season
• Review resale activity in My Canucks Account at any time
Visit canucks.com/primeseatclub for more information.
Load your card online to use at participating concession
stands, the Canucks Team Store or Team Store
kiosks at Rogers Arena for faster transactions.
SPECIAL DEALS CARD
Take advantage of limited-time offers by presenting your
card at Canucks Sports & Entertainment partners. Special
offer details will be sent by email, when available.
Additional Canucks Member Cards are available up to the
number of seats in your account (to a maximum of four cards).
To request additional cards, call 604.899.GOAL (4625).
Go to canucks.com/card for more information.
SEASON TICKET HOLDER
OF THE GAME
We are pleased to honour our valuable season ticket holders
at every home game by recognizing a Season Ticket Holder
of the Game in front of 18,890 fans. Those selected as Season
Ticket Holder of the Game will be notified in advance to
confirm arrangements for their special evening, including:
• Pre-game dinner for two in the Captains Room
• A uthentic jersey crested with name & number
and signed by a Canucks player
• B ehind-the-scenes tour of the press box and
an ice level view of the pre-game skate
• Special in-game spotlight, later featured on canucks.com
We look forward to honouring the loyalty of more
Season Ticket Holders during the 2012.13 season through
our Season Ticket Holder of the Game program.
TICKETS FOR KIDS
DONATION PROGRAM
If you are unable to attend a game, you can donate your tickets
to the Tickets for Kids (TFK) program. Donated tickets are passed
on to a specially-selected children’s charity and the Canucks
for Kids Fund will issue a charitable tax receipt for the value
of the tickets. There are three ways to donate your tickets:
ONLINE
Use the forward function in My Canucks Account
IN PERSON
Drop tickets at Rogers Arena Ticket Centre in an
envelope addressed to Tickets for Kids Program
(Gate 10, Monday-Friday, 9:30am-5:30pm)
BY MAIL
Addressed to Tickets for Kids Program c/o Vancouver
Canucks, 800 Griffiths Way, Vancouver, BC V6B 6G1
Please note that ticket donations must be
received at least two business days prior to the
game to allow for distribution to a charity.
WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
DEPARTMENT DIRECTORY
FAN EXPERIENCE
As a Canucks Ticket Holder, we believe you pride yourself on being an ultimate Canucks fan—passionate,
dedicated and respectful of other fans. As such, we ask for your support in practicing and promoting our FAN
CODE OF CONDUCT at its highest level. We will do everything we can to make your experience at Rogers Arena
a positive one, such as strict monitoring of fan behaviour and addressing issues before they become disruptive.
With your help, we will continue to be one of the loudest, safest and most exciting arenas in the League!
FAN CODE OF CONDUCT
FANS SERVING FANS & FAN MAIL
CAMERAS
• Respect the game and your fellow fans
• Keep banners and signs respectful
At Canucks Sports & Entertainment, we understand the
way our staff perform their roles has a significant impact
on your experience at Rogers Arena. Our customer
service philosophy – Fans Serving Fans – outlines the
type of service we’re committed to providing:
• Don’t obstruct others’ view of the game
F for FUN AND FRIENDLY
• Have fun and cheer loudly!
A for ACCOUNTABLE
N for NOW
Guests are not permitted to tape or record by using
video, audio recording or still camera devices. The
use of flash photography and professional equipment
(cameras with detachable lenses in excess of 75mm)
is strictly prohibited by the NHL, and is only allowed
with the authorization of Rogers Arena Management.
Management reserves the right to refuse entry to
any guest who possesses such equipment. (NOTE:
the 75mm refers to the strength of the lens).
S for SINCERE
OUTSIDE ALCOHOL
CHILDREN ENTERING ROGERS ARENA
Outside alcohol is not permitted in Rogers Arena, and
guests are subject to a search of their belongings prior to
being admitted. If a guest denies having alcohol in their
possession and it is found during the search, they will be
denied entry. Guests found with outside alcohol in their
possession inside Rogers Arena will be subject to eviction.
• Drink responsibly
• Sit in your ticketed seat and show your ticket when asked
All ticket holders are responsible for the
conduct of guests occupying their seats.
Misconduct may result in ticket revocation.
Please familiarize yourself with Rogers Arena
Conditions of Admittance and Code of Conduct
available on rogersarena.ca. Failure to adhere to
policies will result in denied entry and/or eviction.
NO SMOKING
Rogers Arena is a smoke-free environment.
Guests will only be able to smoke prior to entering the
building at a distance greater than six metres from any
entry door or air intake. In and out privileges will not
be granted during events. This policy will be strictly
enforced and non compliance will result in eviction.
A child under 36” in height does not require a separate
ticket of admission as long as they remain on the lap of
an accompanying adult for the entire event. Children
over 36” in height require a separate ticket and must
sit in their ticketed seat for safety and obstruction
reasons and for the consideration of those seated around
them. Entry will be denied at the gates if a ticket is
not presented for a child exceeding the height limit.
Booster chairs are available at Guest Services Centres
(sections 114 or 310) on a first come, first serve basis.
FAN TEXT SERVICE
Text your location and message to 604.512.6799
to report inappropriate behaviour, request
assistance or for any other information.
DESIGNATED DRIVER PROGRAM
When attending games at Rogers Arena, you can
pledge to be a designated driver and receive a
free non-alcoholic beverage and be eligible to win
Canucks prizes. For more information, visit our
Guest Services Centres (Section 114 or 310).
WELCOME
TICKET HOLDER PROGRAMS
RETAIL, FOOD & BEVERAGE
FAN EXPERIENCE
ROGERS ARENA DIRECTORY
RETAIL, FOOD & BEVERAGE
CANUCKS TEAM STORE
Grimm’s Classic Dogs 330
329
330
318
Beer Express 329
Grimm’s Classic Dogs 324
Beer Express 323
Beer & Wine Portable 319
Pizza 318
310
Deli 322
Grimm’s Classic Dogs 321
Grimm’s Classic Dogs 314
Beer & Wine Portable 313
Amigos 310
Bar 309
Triple O’s (White Spot) 307
The Poppery 305
Pizza 303
Chili Peppers 122
Van Houtte Coffee 121
118
Southside Grill 120
Grimm’s Classic Dogs 120
BBQ Deli 119
King Club 119
Pizza 118
115
111
112
Beer Portable 117
Triple O’s (White Spot) 115
Beer & Wine Portable 114
Grimm’s Classic Dogs 113
Vij's 112
111
Beer & Wine Portable 111
WestCoast Fries 111
109
CONCESSION FOOD ITEMS
Beer Express 110
Van Houtte Coffee 109
Beer Express 102
The Canucks Team Store is located at
Gate 6 at Rogers Arena, with kiosks
stationed at section 104, 110, 117, 121,
305, 309, 317 and 328. A second Canucks
Team Store location can be found
at 1151 Robson Street, along with the
Pro Shop situated at the corner of
Hastings and Renfrew. Keep in mind,
your Canucks Ticket Holder discount
does not apply at these satellite shops.
Exchanges or returns for unworn/
unused merchandise in original
condition with tags and packaging must
be made within 14 days of purchase.
An original receipt is required for
all exchanges or returns. Custom
jerseys, memorabilia and sale items
are a final sale. For more information,
visit canucks.com/teamstore.
ROGERS ARENA CONCESSION
Beef Jerky
Burgers (Plain, Cheese, Chicken, Veggie)
Chocolate Bars
Chicken Fingers
Chips
Churros
Cookies
Curried Chicken and Chickpea
Donuts (Various)
Fries
Ground Beef and Black Chickpea
Hot Dogs
Ice Cream (Soft Serve)
Kettle Corn
Kids Meals
Nachos
Navy Bean Curry with Kale
Peanuts
Pepperoni Stick
Pizza
Popcorn
Poutine
Pretzel (Jumbo)
Quesadillas (Chicken, Beef, Veggie)
Salad
Sandwich (Buffalo Chicken)
Sandwich (Grilled Cheese)
Sandwich (Hot Carved Beef Dip)
Sandwich (Pulled Pork)
Tacos (fish)
Tortilla Chips
Yogurt Parfait
324
323
321
322
319
314
313
307
309
305
303
121
122
120
119
120
119
117
114
113
110
Beer (Domestic or Import Bottled)
Beer (Draft Domestic, Micro)
Beer (Micro Bottled)
Cider
Coffee
Coolers
Hot Chocolate
Juice
Pop (Bottled)
Pop (Large, Jumbo, Souvenir)
Specialty Coffee (Cappucino, Latte, Mocha, Espresso, Caramel Mac.)
Tea
Water (Bottled)
Wine
102
CONCESSION BEVERAGE ITEMS
DEPARTMENT DIRECTORY
WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
ROGERS ARENA DIRECTORY
GENERAL DIRECTORY
FOOD & BEVERAGE
Amigos
A
Beer Express
B
Chili Peppers Mexican Food
C
Chop Sticks
D
Deli
E
Grimm’s Classic Dogs
F
King Club
G
Pizza
H
The Poppery
I
South Side Grill
J
Triple-O’s White Spot
K
Van Houtte Coffee
L
Vij’s
M
West Coast Fries
N
Wine Bar
O
H
ENTERTAINMENT
Hall of Heroes: Interactive
Experience, Powered by Rogers
P
Forever Canucks: Interactive
Experience, Powered by Rogers
Q
With Glowing Hearts:
Olympic Tribute
R
PlayStation Display
S
Rapid Shot
Interactive Experience
T
MERCHANDISE
Canucks Team Store MAIN
U
Canucks Team Store Kiosk
V
PREMIUM AREAS
SPORTS LOUNGE
River Rock Club
1
Centre Ice Grill
2
Rogers Studio Lounge
3
Budweiser Sports Lounge
4
The Best Buy Club
5
SERVICES DIRECTORY
Bank Machine
Disabled Seating
Disabled Washrooms
Family Services
First Aid
Guest Services Centre
Elevators
No Alcohol Seating
Rogers Charging Zone
Stairs
Taxi Stand
Washrooms
Water Fountain
ATM
$
PLAZA LEVEL 100
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
DEPARTMENT DIRECTORY
WELCOME
TICKET HOLDER PROGRAMS
FAN EXPERIENCE
DEPARTMENT DIRECTORY
ALISON SUNG
JUSTIN LYNCH
Administrative Assistant,
Client Service & Ticket Operations
Phone: 604.899.7600
Email: [email protected]
Account Executive, Client Service
Phone: 604.899.7609
Email: [email protected]
AYSHA MARTIN
Account Executive, Client Service
Phone: 604.899.7603
Email: [email protected]
Manager, Client Service & Ticket Operations
Phone: 604.899.7639
Email: [email protected]
CHRIS WALLACE
Ticket Operations Administrator
Phone: 604.899.7808
Email: [email protected]
CLAYTON LETAIN
Manager, Ticket Centre & Client Service
Phone: 604.899.7483
Email: [email protected]
DEBORAH BOREN
Director, Premium Client Service
Phone: 604.899.7653
Email: [email protected]
FAY ALIKHANI
Assistant Manager, Ticket Centre
Phone: 604.899.7679
Email: [email protected]
GREG SARGENT
Account Executive, Client Service
Phone: 604.899.7760
Email: [email protected]
JAMES MOORE
Account Executive, Premium Client Service
Phone: 604.899.7457
Email: [email protected]
KYLE BEATTIE
MARTHA KARAS VASSOS
Manager, Client Service
Phone: 604.899.7763
Email: [email protected]
MARY NAGY
Director, Client Service & Ticket Operations
Phone: 604.899.7610
Email: [email protected]
MATTHEW HOPKINS
Account Executive, Client Service
Phone: 604.899.7417
Email: [email protected]
ROBERT CHORNER
Sales Manager, Premium Client Service
Phone: 604.899.7423
Email: [email protected]
RYLAN JAY
Manager, Premium Client Programs & Suite Operatons
Phone: 604.899.7468
Email: [email protected]
SAMANTHA BORLAND
Program Manager, Client Service & Ticket Operations
Phone: 604.899.7621
Email: [email protected]
RETAIL, FOOD & BEVERAGE
ROGERS ARENA DIRECTORY
DEPARTMENT DIRECTORY