Dterm SP30

USER GUIDE
Dterm SP30
Issue:
0701
USER GUIDE
Dterm SP30
A Publication of
NEC PHILIPS Unified Solutions Nederland B.V.
HILVERSUM, THE NETHERLANDS
Order No.:
9600 075 40201
Manual No.:
Date:
January 2007
Great care has been taken to ensure that the information
contained in this handbook is accurate and complete.
Should any errors or omissions be discovered or should any
user wish to make a suggestion for improving this handbook,
they are invited to send the relevant details to :
NEC PHILIPS Unified Solutions Nederland B.V.
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
© NEC PHILIPS Unified Solutions Nederland B.V. 2007
All right are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner.
All brand names and product names in this document are
trademarks or registered trademarks of their respective companies.
INTRODUCTION ............................................................................................ 2
2.
OPERATING THE DTERMSP30.................................................................... 3
2.1.
Starting or Ending the Dterm SP30 ................................................................ 3
2.1.1. Starting the Dterm SP30 ..................................................................... 3
2.1.2. Ending the Dterm SP30....................................................................... 4
Changing a Screen Skin ................................................................................. 4
Screen Configuration ...................................................................................... 4
2.3.1. Main Panel .......................................................................................... 5
2.3.2. Compact View Panel ........................................................................... 8
2.3.3. Tray Panel ........................................................................................... 9
2.3.4. Desktop Toolbar ................................................................................ 10
Subpanels..................................................................................................... 13
2.4.1. Function Key Panel ........................................................................... 13
2.4.2. Short Message Log Panel ................................................................. 15
2.4.3. Call Forward Settings Panel .............................................................. 16
2.4.4. Dterm SP30 Call Log Panel .............................................................. 17
2.4.5. Configuration Panel ........................................................................... 18
2.4.6. Video Conference Panel ................................................................... 19
2.4.7. Application Cooperation Panel .......................................................... 20
2.4.8. 10-Key Keypad Panel........................................................................ 21
2.4.9. PC Recording Panel.......................................................................... 22
General Operations ...................................................................................... 23
2.5.1. Originating a Call ............................................................................... 23
2.5.2. Ending Conversations ....................................................................... 23
2.5.3. Responding to Termination ............................................................... 23
2.5.4. Placing a Conversation on Hold ........................................................ 24
2.5.5. Retrieving a Call on Hold................................................................... 24
2.5.6. Transferring a Conversation.............................................................. 24
2.5.7. Muting................................................................................................ 24
2.5.8. Adjusting the Volume ........................................................................ 24
2.5.9. Recording a Call ................................................................................ 25
2.5.10.3-Party Conference ........................................................................... 26
Information Window ...................................................................................... 26
2.6.1. Line Display....................................................................................... 27
2.6.2. Member Display ................................................................................ 29
Function Key Panel....................................................................................... 31
2.7.1. Answering a Call ............................................................................... 32
2.7.2. Editing a Button Name and Pop-up ................................................... 32
Short Messages............................................................................................ 33
2.8.1. Sending a Short Message ................................................................. 35
2.2.
2.3.
2.4.
2.5.
2.6.
2.7.
2.8.
Contents
1.
i
2.9.
2.10.
2.11.
2.12.
2.13.
Contents
ii
2.8.2. Editing the Stylized Sentence List ......................................................35
2.8.3. Receiving a Short Message ...............................................................35
2.8.4. Replying to a Short Message .............................................................36
2.8.5. Setting the History Retention Period ..................................................36
Dterm SP30 Call Log.....................................................................................37
2.9.1. Origination/Transfer ...........................................................................38
2.9.2. Sending a Short Message..................................................................38
2.9.3. Sending an E-mail ..............................................................................38
2.9.4. Session Memo ...................................................................................39
2.9.5. Deletion ..............................................................................................39
2.9.6. Member Registration from Call Log ...................................................39
Video Conference..........................................................................................39
Application Cooperation ................................................................................40
Call Forwarding Setting .................................................................................41
2.12.1. Call Forwarding - All Calls..................................................................43
2.12.2. Call Forwarding - Busy Line ...............................................................43
2.12.3. Call Forwarding - Don’t Answer .........................................................44
2.12.4. Logged Out Transfer ..........................................................................44
User Settings .................................................................................................44
2.13.1. Call Tab..............................................................................................44
2.13.2. Receive Tab .......................................................................................47
2.13.3. Sound Tab..........................................................................................48
2.13.4. Ringer Pattern Tab.............................................................................50
2.13.5. Video Tab...........................................................................................51
2.13.6. Short Message Tab............................................................................51
2.13.7. Recording Tab....................................................................................52
2.13.8. Display Tab ........................................................................................54
2.13.9. Address Book Tab..............................................................................55
2.13.10.User Tab...........................................................................................56
2.13.11.Device Tab .......................................................................................57
2.13.12.Mail Tab............................................................................................57
2.13.13.Detail Tab .........................................................................................58
3.
MICROSOFT OUTLOOK INTEGRATION ....................................................60
4.
USING A USB HEADSET OR HANDSET ....................................................63
5.
TROUBLESHOOTING ..................................................................................67
5.1.
For WindowsXP Service Pack 2 Users .........................................................67
5.1.1. Use Dterm SP30’s Tool to turn off Firewall ........................................67
5.1.2. Apply WindowsXP Service Pack 2, then turn it off when starting
Dterm SP30........................................................................................67
5.1.3. Turn off Firewall manually in advance............................................... 69
Error occurs when starting Dterm SP30 from the Start menu ...................... 71
When Starting/Terminating Softphone.......................................................... 72
When in Waiting Status ................................................................................ 72
Making a Call ................................................................................................ 73
Receiving a Call............................................................................................ 73
While Speaking with Other Person ............................................................... 73
When Having a 6/8-Party Conference .......................................................... 75
When Using Call Forward-All Calls............................................................... 75
When Using a Short Message ...................................................................... 75
When Using PC Recording........................................................................... 76
When Using Video Conference/Application Cooperation ............................. 76
When Using Video Conference .................................................................... 77
When Using Application Sharing .................................................................. 77
When Using White Board ............................................................................. 78
When Using File Transfer............................................................................. 78
When Using Chat.......................................................................................... 79
Changing the Login Password From User Tab of User Setting.................... 79
Contents
5.2.
5.3.
5.4.
5.5.
5.6.
5.7.
5.8.
5.9.
5.10.
5.11.
5.12.
5.13.
5.14.
5.15.
5.16.
5.17.
5.18.
iii
Contents
iv
DtermSP30 - User Guide
Release date : 17/Nov/2006
1
1.
INTRODUCTION
What is DtermSP30 ?
The DtermSP30 is an advanced, state-of-the-art telephony communications application for the personal desktop. It can be used in any application where a telephone can
be used. The DtermSP30 enables your personal computer to be used as a multi-function telephone set, a software application based telephone, or “softphone”.
Operational Considerations
The Dterm SP30 can be used for more than just a traditional telephony device. The
interface to Microsoft’s NetMeeting, and its application sharing, white board, and video
capabilities, adds multiple benefits to communication and performing business as a
whole.
Voice over IP (VoIP) is essentially streaming audio with no buffering or re-transmit
capabilities. If the network, the workstation, applications on the workstation, or
combinations of these can not support the movement of voice packets in a timely
fashion, or if the workstation is otherwise busy servicing other applications and can
not also service incoming voice packets in a timely fashion then the quality of voice
will be adversely effected. The noticeable effect in these situations are a “choppy” or
“broken-up / missing words” conversation. The use of VoIP and streaming video on
your network, or the networks that connect the Dterm SP30 stations, will also add to
the networks requirements. The recommendations for full duplex operation between
all devices including network devices is strongly recommended along with any other
speed, domain or subnet segregation that may need to be put in place.
Note: Short Message, Application Sharing, White Board, and Video Conference is
only supported BETWEEN TWO (or more) DTERM SP30 STATIONS. This is
not a consideration when calls from or to other stations are going to use voice
only features.
Using this Guide
This guide is designed to make the DtermSP30 easy to understand and use. There
are examples of the screens you will see in the DtermSP30, with step-by-step
instructions for the procedures you need to perform. Note that the screens and
procedures shown in this guide represent the typical installation of the DtermSP30.
Remember that the DtermSP30 can be customized for each site, so the screens
shown in this guide may not always reflect what displays on your DtermSP30. Refer
to section 2.5.1. "Originating a Call" if you just want to know HOW TO MAKE A CALL.
2
2.
OPERATING THE DtermSP30
This chapter explains how you can begin a telephone call, end a conversation, and
other various operations using a personal computer running the Dterm SP30
application.
2.1.
Starting or Ending the Dterm SP30
2.1.1.
Starting the Dterm SP30
1. Start the Dterm SP30 application using one of the following methods:
- From the Microsoft Windows Desktop, click the Start button, then choose (All)
Programs > DtermSP30 > DtermSP30.
- If Create the Shortcut for Desktop was selected during installation, doubleclick the shortcut icon:
Figure 2-1 Dterm SP30 Shortcut Icon
To startup from the Skin Selector with following the procedure, click the Start
button, then choose Programs > DtermSP30 > SkinSelector, and click the
Start button.
- If Run DtermSP30 on startup was selected on the shortcut selection screen
during installation, the Dterm SP30 application is started when Microsoft
Windows starts.
2. When the Dterm SP30 application starts, the message “Now Connecting, Please
Wait” displays until the application finishes connecting to the PBX.
3. The DRS login dialog box displays:
-
Figure 2-2 Dterm SP30 Login Dialog Box
Use the Login field to enter your station number and the Passwd field to enter your
assigned PBX station password given to you by the system administrator.
An Autologin option can be configured within the Dterm SP30 application. See
section 2.13.10. "User Tab".
3
2.1.2.
Ending the Dterm SP30
1. To end the Dterm SP30 application, use one of the following methods:
- Right-click the DtermSP30 icon located on the System Tray, and select Exit
from the pop-up menu.
- Right-click the DtermSP30 icon located on the Taskbar, and select Close from
the pop-up menu.
2. Click the OK button to end the Dterm SP30 application.
2.2.
Changing a Screen Skin
The Dterm SP30 provides the Desktop Toolbar skin and four color screen skins as
standard: black, blue, gold and red. The default color is black. With the Skin Selector
you can change the screen skin appearance. The following procedures explain how
to operator the Skin Selector.
1. From the Microsoft Windows Desktop, click the Start button, then choose (All)
Programs > DtermSP30 > SkinSelector.
2. Click the new screen skin desired from the Title section list. The selected screen
will appear in the Preview section.
3. After choosing the desired screen skin, click the OK button to accept the selection.
Note: The Browse button can be used to navigate to skin files other than the four
standard kinds.
4. Select the OK button to complete the setting.
Now you must restart the Dterm SP30.
1. Right-click the DtermSP30 icon located on the System Tray.
2. Select the Restart option from the pop-up menu.
3. Click the OK button to restart the Dterm SP30.
2.3.
Screen Configuration
The Dterm SP30 can be operated using any of these panels:
-
4
Main panel;
Compact view panel;
Tray panel;
Desktop toolbar.
2.3.1.
Main Panel
The Main Panel is equipped with buttons used for various settings, status indications,
answering or originating a call. Table 2-1 "Dterm SP30 Main Panel Description" lists
and describes each Main Panel component.
Figure 2-3 Dterm SP30 Main Panel Callouts
5
Item Component
1 Message Waiting Lamp
2
3
4
5
6
7
8
9
10
11
12
13
14
15
6
Description
Blinks at termination from an outside line or
extension. Also blinks when the optional voice
mail is used and a message is recorded.
Information Window
Displays the Line or Member panel. See section
2.6. "Information Window" for details.
Transfer Button
Select to perform a transfer.
3-Party Conference Button Select to hold a three-party conference call. See
section 2.5.10. "3-Party Conference" for details.
Recording Button
Select to record a conversation in progress. See
section 2.5.9. "Recording a Call" for details. Note
that PC Recording only works when it is
configured in the PBX!
Hold Button
Select to place a conversation on hold.
Line Key Display button
Select to switch to Line Key display.
Member 01 Display Button Select to switch to Member 01 display.
Member 02 Display Button Select to switch to Member 02 display.
Select to adjust the volume level when changing
Volume Up and Volume
Down Buttons
a ring tone or the receiving volume.
Mute Button
Select if sending a conversation to a caller is not
desired. Selecting again will cancel the mute
setting.
Video Conference Button
Select when a telephone call displays the Video
panel. You now can use the Video Conference
function. See section 2.10. "Video Conference"
for details.
10-Key Keypad Button
Select to display the 10-Key panel.
Application Cooperation
Select to display the Application Linkage panel.
Button
You may now use the Application Sharing
function and the White Board function when a
phone call is being made. See section 2.11.
"Application Cooperation" for details.
Config Setting Button
Select to display the User Setting panel. You
may now change an environment such as
“Origination” or “Termination”. See section 2.13.
"User Settings" for details.
Item Component
16 Call Log Button
17
Call Forwarding Settings
Button
18
Address Book Button
20
Short Message Button
21
Function Key Button
22
23
LCD
Compact View Button
24
To System Tray Button
25
Call Button
26
Logo Button
Description
Select to display the Call Log panel. You can
confirm the conversation dates, destination
telephone numbers, conversation times, etc.
See section 2.9. "Dterm SP30 Call Log" for
details.
Select to display the Call Forward Settings
panel. You may now reference, register, or edit
various transfer settings. See section 2.12. "Call
Forwarding Setting" for details. Note that Call
Forwarding only works when it is configured in
the PBX!
Select to display the address book. An
application or file set with Config is started.
Select to display the Short Message panel. See
section 2.8. "Short Messages" for details.
Select to display the Function Key panel. You
can customize the pre-defined (programmed at
the PBX) features button label/display and use
features for operation as defined.
Displays applicable information on two lines.
Select to use the Dterm SP30 in the Compact
panel.
Places (minimizes) operation into the System
Tray. The screen and task bar disappear.
Select to make an originating or incoming
response.
Select to display the URL set with Config.
Table 2-1 Dterm SP30 Main Panel Description
7
2.3.2.
Compact View Panel
The Dterm SP30 provides the Compact View Panel to enable other jobs, allowing
them to be performed, even if it is active. The Compact View Panel is an L-shape of
the Main Panel, miniaturizing each part. The panel displays only those components
whose frequency of use appears high.
Figure 2-4 Compact Panel Components Callouts
8
Item Component (for a description please refer to Table 2-1 "Dterm SP30 Main
Panel Description")
1
2
To System Tray Button
3
4
5
6
7
8
9
10
11
Function Key Button
Short Message Button
Address Book Button
Call Log Button
Application Cooperation Button
Video Conference Button
Transfer Button
Hold Button
12
13
14
15
Call Button
Volume Up and Volume Down Buttons
Mute Button
Message Waiting Lamp
To Main Panel Button
Select to return to the Main Panel.
One-Touch Ringback Button
Select to call the person registered at the top of the Member 01 Display. When
right-clicked, the other users registered on the Member 01/02 Displays are
displayed in a list. For details, refer to section 2.6.2. "Member Display".
Table 2-2 Dterm SP30 Compact View Panel Description
2.3.3.
Tray Panel
Creating an icon for the Dterm SP30 application and storing it in the System Tray
enables you to see whether the Dterm SP30 application is operating in the Idle,
Conversation, or Termination status. It also enables you to display operational
information such as version information, restarting the application, or ending an
operation.
9
Tray Panel Status Icons
Idle
Conversation active
Terminating
Conversation active when encryption is used
Terminating when encryption is used
Tray Panel Operations Functions
Right-click the icon in the System Tray and select the operation to be performed from
the pull-down menu.
-
-
Selecting the Version option displays the Dterm SP30 version information.
Select the OK button to exit the dialog box.
Selecting the Restart option restarts the Dterm SP30 application.
Select the OK button to restart or the Cancel button to remain in the current
application session.
Selecting the Exit option ends the Dterm SP30 application.
Select the OK button to end or the Cancel button to remain in the current
application session
2.3.4.
Desktop Toolbar
When using the Desktop Toolbar skin, Dterm SP30 can be used without overlapping
with the other application’s windows on the screen.
10
Figure 2-5 Desktop Toolbar Components Callouts
Click
or
to display hidden portions. By hovering across a button with the
mouse, a tool tip will show its meaning. For a description please refer to Table 2-1
"Dterm SP30 Main Panel Description". The blank buttons at the end of the toolbar are
Shortcut buttons. Up to 5 Shortcut buttons can be assigned. You can use drag-anddrop functionality to copy and move items (My Computer for example) to the Shortcut
buttons. Or follow these steps:
1. Right-click a blank button and select Setting. The following window will appear.
Figure 2-6 Desktop Toolbar Shortcut Setting example
2. Fill in the fields.
To link Use the browse button to link the Shortcut key to an item on your computer.
Name Enter the name of the Shortcut button to be displayed on the Desktop
Toolbar. (You can enter up to 50 characters, 13 of them are visible.)
Popup This is optional. Enter the text (up to 100 characters) that is displayed when
the mouse points on the Shortcut button.
3. Click the Set button.
To delete a Shortcut button, right click on the it and click Delete from the menu.
11
Desktop Toolbar Configuration Options
You can configure options for the Desktop Toolbar to control it’s display and operation.
To access the configuration options, right-click the Desktop Toolbar. The following
options appear:
Always Top
If this option is selected, the Dterm SP30 Desktop Toolbar will
always be at the top of the window (the default is not selected).
Auto Hide
If this option is selected, the Dterm SP30 Desktop Toolbar will
be hidden from view until “moused over” (the default is not
selected).
Logo View
The Logo will be displayed on the Desktop Toolbar when
selected (the default is selected). Access to launch the web
browser by clicking the logo (if configured) will not be available
if deselected.
LCD View
The LCD window will be displayed on the Desktop Toolbar
when selected (the default is selected).
Arrangement Change Allows the order in which options will be displayed on the
Desktop Toolbar to be re-arranged.
Operation of the Desktop Toolbar Arrangement Change panel is by selection of an
Item Name from the list and then using the Up or Down button to move the selection
up or down in the displayed list. To remove the icon on the toolbar, uncheck the
checkbox of the Item Name which you want to remove. The window slide bar can be
used to scroll the Explanation field text, or the window can re-sized to display all text
without the need to use the scroll bar.
The Cancel button will discard the changes made prior to pressing either the OK or
Apply button. The Set to Default button will change the arrangement to the default
placements of Dterm SP30.
The OK button will make your changes effective, and close the Desktop Toolbar
Arrangement panel. The Apply button will make your changes effective, but leave the
Desktop Toolbar Arrangement panel open for additional changes.
The Desktop Toolbar may be placed on the top or bottom of the desktop screen. You
can drag on the left hand side of the main panel to move the bar. The Member Panel
and the Line Panel may be displayed separately on the sides of the desktop, as shown
in the following figure. The panels can be configured to automatically hide or always
displayed on top.
12
Figure 2-7 Desktop Toolbar on the sides of the desktop
2.4.
Subpanels
The Dterm SP30 application consists of these subpanels:
• Function Key
• Short Message Log
• Call Forward Settings
• Dterm SP30 Call Log
• Configuration
• Video Conference
• Application Cooperation
• 10-Key Keypad
• PC Recording
Note: Short Message, Application Cooperation, and Video Conference are only supported between two (or more) Dterm SP30 stations. This is not a consideration when calls from or to other stations are going to use voice only features.
2.4.1.
Function Key Panel
The Function Key Panel displays the line and functions keys assigned for the station
at the PBX. The panel also provides a method to change the button name (label) and
"pop-up" bubble help for each button. You cannot create, delete, or move button
assignments on this panel. Any modifications must be performed at the PBX.
13
Figure 2-8 Example Function Key Panel
14
2.4.2.
Short Message Log Panel
The Short Message Log Panel displays transmission, reception, and error logs of
short messages. The panel also allows you to telephone or reply to a sender by
selecting an entry listed in the Message Log.
Note: A short message can not be sent between Dterm SP30 stations which are not
operating in the same protocol, either Protims or SIP.
Figure 2-9 Example Short Message Log Panel
Shift mouse point on the Short Message Log button, and the number of unopened
mails is displayed.
15
2.4.3.
Call Forward Settings Panel
The Call Forward Settings Panel is used to set or cancel the following for the PBX:
-
Call Forwarding - All Calls
Call Forwarding - Busy Line
Call Forwarding - Don’t Answer
Logged Out Transfer
Note: Call Forwarding only works when it is configured in the PBX!
Figure 2-10 Example Call Forward Settings Panel
16
2.4.4.
Dterm SP30 Call Log Panel
The Dterm SP30 Call Log Panel allows you to view incoming and outgoing call activity
for session results (answer / no answer), time and date, telephone numbers, duration,
and short memo input on or about the session. This log can be saved as a CSV-format
file. Selection of an entry in the log allows you to redial/transfer a number, input a
session memo, or delete the entry from the log.
Figure 2-11 Example Dterm SP30 Call Log Panel
17
2.4.5.
Configuration Panel
The Configuration Panel is used to set:
•
•
•
•
•
•
•
•
•
Origination Rules
Termination Actions
Voices
Video Conference Actions
Short Message Actions
Number of Logs
User Names
Automatic Log-on
Other Convenient Functions
Note: Use of the Configuration panel and its sub-options is addressed in section
2.13. "User Settings".
Figure 2-12 Example Configuration Panel
18
2.4.6.
Video Conference Panel
The Video Conference Panel is used to perform a video conference.
Figure 2-13 Example Video Conference Panel
The panel will display the camera images of the calling party in the upper part of the
panel, and the local user in the lower section of the panel.
19
2.4.7.
Application Cooperation Panel
The Application Cooperation Panel is used for the:
-
Application Sharing Function;
White Board Function;
File Transfer Function;
Chat Function.
Figure 2-14 Application Cooperation Panel Callout
Item
1
2
3
4
20
Description
Application sharing function
White board function
File transfer function
Chat function
2.4.8.
10-Key Keypad Panel
The 10-Key Keypad Panel functions in the same way as an ordinary telephone set dial
pad is used.
Figure 2-15 10-Key Keypad Panel
21
2.4.9.
PC Recording Panel
The PC Recording Panel provides Record, Stop, Clear, Save and send Mail functions
for recording conversations, playing them back, filing them or e-mailing them.
Figure 2-16 PC Recording Panel
Note: PC Recording only works when it is configured in the PBX!
22
2.5.
General Operations
2.5.1.
Originating a Call
1. Dial the desired telephone/station number using one of the following methods.
- Enter the telephone number from the keyboard and press the Enter key or click
the Call button
.
- Using your mouse, click the telephone number using the dial pad. For details,
see “Dialing from the 10-Key Keypad Panel” further on.
- Copy the telephone number from any Windows program, paste it to the upper
part of the LCD window, and then press the Enter key.
- Copy the telephone number from any Windows program and select Clipboard
Call/Transfer to ‘***’ (*** indicates the number copied) by right-clicking the
desired Primary or Secondary line button in the Line Display.
- Drag the number from any Windows program and drop it to the Call or Line
button.
- Drag the Information Window (Member) button and drop it to the Call button
or to the Line button of the Function Key panel.
- Click the Member 01 or 02 button.
Dialing from the 10-Key Keypad Panel
With the 10-Key Keypad Panel you can dial a number without using the keyboard.
1. Click the Call button
.
2. Click the 10-Key Keypad Panel button
(if it is not open yet).
3. Click the number from the dial pad to send the number.
2.5.2.
Ending Conversations
End conversations by clicking the Call button
2.5.3.
.
Responding to Termination
Use any of the following methods to respond to a termination.
-
Click the Call button;
Click the line button of the Line Key Display (see Figure 2-17 "Line Display
Example");
Click the line button of the Function Key Panel (see Figure 2-8 "Example Function
Key Panel").
23
2.5.4.
Placing a Conversation on Hold
Click the Hold button
to place a conversation on hold.
While the conversation is holding, the Line button blinks (in the case of the prime line,
the Call button also blinks), and Hold appears in the upper part of the LCD window.
2.5.5.
Retrieving a Call on Hold
To retrieve a call placed on hold, click the Call button
2.5.6.
, or the flashing Line button.
Transferring a Conversation
1. The current conversation can be transferred to an extension or an outside line by:
- Clicking the Transfer button in busy status.
- Clicking the Member 01/02 button.
The current conversation is transferred the moment the Member 01/02 button
is clicked.
2. Enter the transfer destination number, or click the Member 01/02 button when the
transfer destination is set in the Member 01/02 Display.
3. When the transferring party hangs up, conversation with the party can begin.
4. Click the Call button (ending a conversation with the transferring party). The
origination source and transfer destination are ready to make a phone call.
2.5.7.
Muting
1. Click the Mute button
to disable local conversations to the calling or called
party.
2. Click the Mute button again to cancel the mute status.
2.5.8.
Adjusting the Volume
Note: The Volume Up and Volume Down buttons do not alter the PC's volume
settings directly. They only permit an attenuation of the PC's Volume setting,
for either the ringer volume or received audio. The maximum volume
achievable using Dterm SP30's Volume Up button is limited by the PC's
Volume setting. This can be increased by clicking the "Volume" icon in the
Windows System Tray and making an adjustment there.
Adjusting the Ringer Volume in Idle or Ringing Status
-
24
Click the Volume Up button to increase the ringer volume.
Click the Volume Down button to decrease the ringer volume.
Adjusting the Receiver Volume during a Conversation
-
Click the Volume Up button to increase the receiver volume.
Click the Volume Down button to decrease the receiver volume.
2.5.9.
Recording a Call
A conversation can be recorded if desired using the PC (provided that it is configured
in the PBX). When the type of recording file is set as PCM, approximately 1MB of hard
disk per minute is required to record. If the type of recording file is set as GSM6.1,
approximately one-tenth of PCM of hard disk per minute is required to record.
CAUTION:
LAWS PERTAINING TO RECORDING TELEPHONE
CONVERSATIONS VARY FROM COUNTRY TO COUNTRY. BE
SURE TO BE AWARE OF THESE RECORDING LAWS IN YOUR
PARTICULAR COUNTRY, AND USE THE DTERM SOFTPHONE
RECORD FEATURE ACCORDING TO THOSE APPLICABLE LAWS.
1. To start Recording by PC with a call in progress, click the Recording button to
open the PC Recording panel.
2. Click the PC Recording panel's Record button to begin recording. Both the Stop
button and the Clear button will be enabled and the Record button will flash blue
while the recording is being made.
Note: When a PC Recording is in progress, the PC Recording panel’s Clear
button allows you to terminate the recording and delete it simultaneously.
3. To stop the recording, click the PC Recording Panel's Stop button. The Save
button will become enabled when the Recording is stopped and the Clear button
will remain enabled, allowing the recording to be deleted.
Note: Recording will stop automatically when a call ends. Multiple recordings can
be made during a single call, by using the Record and Stop buttons.
4. Click the PC Recording panel's Save button to write the recording to the hard drive
(or click the Clear button to delete the recording.) The Send Mail button will
become available to allow transmission of the recording via e-mail, if configured.
The Record button will become available to allow the making of a new recording,
if desired.
5. To listen to a Recording after ending a call, open the DtermSP30 Call Log by
clicking the Call Log button on the main Dterm SP30 panel. Calls during which a
PC Recording was made will be indicated with a @ symbol in the Rec column of
the Call Log.
6. Right-click the appropriate record in the Call Log, then select Rec Info from the
pop-up menu.
7. One or more recording files will be displayed in a new dialog where the file name
25
incorporates the date and time the recording was made. Select a recording file and
click the Play button to hear the recording (or the Send Mail button to transmit the
recording via e-mail, if configured).
Note: The Delete button can be used to delete a recording file without deleting the
Call Log record it is associated with.
8. The default application associated with .WAV files will be launched when the Play
button is clicked.
9. Click the Close button when finished.
WARNING:
AS A DEFAULT, UNLESS CONFIGURED OTHERWISE ON THE
RECORDING TAB IN THE CONFIGURATION DIALOG, PC
RECORDINGS ARE DELETED AUTOMATICALLY WHEN THEIR
ASSOCIATED CALL LOG RECORDS ARE DELETED.
2.5.10. 3-Party Conference
During a call in-progress, a 3-party conference call can be conducted by calling
another party.
1. Establish a telephone call to the person with whom you want to converse.
Example: Person A and Person C are conversing.
2. Click the Transfer button located at Person C's device. A hold tone is sent to
Person A.
3. Person C originates a call to Person B, and conversation begins with Person C and
Person B.
4. Person C clicks the 3-Party Conference button. Conversation among Persons A,
B, and C begins.
2.6.
Information Window
The Information Window consists of three displays:
•
•
•
26
Line Display
Member 01 Display
Member 02 Display
2.6.1.
Line Display
Register frequently used Lines/Functions on the Function Key Panel to display as
many as twelve buttons. They can be used without displaying the Function Key Panel.
Figure 2-17 Line Display Example
Setting a Line Display Button
The Line Display button can be set:
•
by using drag and drop:
Figure 2-18 Set Using Drag and Drop Example
27
•
by using copy and paste:
Figure 2-19 Set Using Copy and Paste Example
•
by editing a Button Name and Pop-up Display:
Figure 2-20 Line Display Setting Example
1. Right-click any set button and select the Setting option when the pop-up menu
appears.
2. Enter the Label and Popup field values on the Display Setting screen and click
the Set button.
The number of characters that can be set are:
Button Name (Label): 50 characters maximum for entry, up to 16-24 characters
display on a button depending on the font or case of the
characters used.
28
Pop-up:
Note: -
2.6.2.
This is the displayed information that will “pop-up” when
the cursor is placed over the button. This is a “bubble help”
action, also known as a “tool tip”.
If a button is not set, a pop-up menu will not appear when the button is rightclicked.
You can click the Set to Default button to return to the default settings.
When the Label and Popup field settings are changed, the setting of the
button located in the Function Key Panel is also automatically changed at
the same time.
Member Display
The Member Display function is used to originate or transfer frequently used numbers
using the one-touch operation. This function provides two sides:
•
•
Member 01
Member 02
Each side has 11 members, and a total of 22 members can be set.
Figure 2-21 Member Display Example
29
Setting a Member Display Button
1. Right-click the applicable button to be set and choose the Setting option from the
pop-up menu.
Figure 2-22 Setting a Member Display button Example
2. Enter the Number, Name and Popup field values on the Member Setting screen
then click the Setting button.
The number of characters that can be set are:
Number:
Name:
24 characters maximum
50 characters maximum for entry, up to 16-24 characters display
on a button depending on the font or case of the characters used.
Pop-up:
This is the displayed information that will “pop-up” when the
cursor is placed over the button. This is a “bubble help” action,
also known as a “tool tip”.
Mail Address: 100 Characters maximum for the member’s E-Mail address.
Ringer Pattern: The ringer specified here is heard when this member calls you.
Select a Ringer Pattern from the drop-down list. The pattern
numbers are the same as the numbers in the Ringer Pattern tab
in Configuration setting. Usual ringer is heard when ringer pattern
is at default setting.
Note: The Name and Popup fields can be left empty. If they are omitted, they are
automatically registered using the following rules:
- When only the Number field is entered, the Name and Popup fields are
automatically set.
30
-
-
When the Number and Name fields are entered, the Popup field is automatically set. Example: When setting the Number field as "1234" and the Name
field as "NEC", then "NEC(1234) is automatically set for the Popup field.
When the Number and Popup fields are entered, the Name field is
automatically set. Name: The number entered is automatically set.
3. A call can be initiated by simply clicking the button using your mouse.
To delete the setting, right-click the desired button and select the Delete option
from the pop-up menu.
You can also add a member button by right-clicking the required entry in the Dterm
SP30 Call Log window. See also section 2.9.6. "Member Registration from Call Log".
Moving and Copying the Member Button Setting Data
1. To move the setting data within the member display (Member 1 or Member 2),
simply drag and drop the setting data.
When the already registered Member button A is moved to another Member button
B, the Member button B is automatically shifted to the next location C.
2. To copy the setting data between member displays (Member 1 and Member 2),
select the Copy option, then the Paste option from the popup menus displayed
when the setting is right-clicked.
Using a Member Button
•
•
•
•
•
•
•
Originate a call simply by clicking the Member button.
Originate a call by dragging and dropping the button to the Call button.
Originate a call by right-clicking the button and selecting the Call option from the
pop-up menu.
Transfer a call by clicking the member button during the conversation.
Transfer a call by right-clicking the member button and selecting the Forward to
option from the pop-up menu during the conversation.
Open the Short Message Send screen by right-clicking the member button and
selecting the Message Send option from the pop-up menu.
Open the Short Message Send screen by right-clicking the member button and
selecting the E-mail Send option from the pop-up menu.
2.7.
Function Key Panel
The Function Key Panel has the line and function buttons set with the PBX. From
Function Key Panel panel, a button name and pop-up can be changed. See also
Figure 2-8 "Example Function Key Panel". The line button icons are used as follows:
31
Icon color band is red:
Icon color band is blue:
Icon color band is grey:
2.7.1.
- Terminating.
- In use by a user other than yourself.
- User other than yourself is in a Hold status.
- You are conversing.
- You are in a Hold status.
Not used.
Answering a Call
When an incoming call is received, the color band of a button blinks RED. Clicking this
button enables a response to be made.
Note: When the incoming call is answered, the button's color band turns BLUE.
Additionally, answering an incoming call that terminates to a user other than yourself
is possible.
2.7.2.
Editing a Button Name and Pop-up
1. Right-click the button to be edited and select the Setting option from the pop-up
menu.
Note: When a button is selected that has not been set, the pop-up menu will not
display.
2. Enter Label and Popup field values on the Display Screen, then click the Set
button.
Note: Click the Set to Default button to return to the default values.
- The button Name / Label is a 50 characters maximum entry field, 16 - 24
characters display on the button depending on the font or case of
characters used.
- The Popup is the displayed information that will "pop-up" when the cursor
is placed over the button. This is a "bubble help" action.
If the button changed exists in the line display, the button in the line display is
automatically changed.
32
2.8.
Short Messages
A message can be sent to another Dterm SP30 user. The user who has received the
message can return a message to the sender after checking the message on the
Short Message Log Panel. See also Figure 2-9 "Example Short Message Log Panel".
You can send the same message to up to 8 recipients in a single operation.
Any Web or email address contained in a text message, is highlighted as a clickable
link, providing easier access to email applications and web pages.
Component
Description
Type mark
Displays the type of the sending/receiving result
as a mark.
Indicates a message has been sent.
Indicates a message was received, and has
not been opened.
Indicates a message was received, and was
opened.
Indicates an error.
Date & time
Displays the date when the message was sent
or received.
Number
Displays the station number where the
message was sent or received.
Name
Displays the name of the user who sent or
received the message.
Content
Displays the content of the message sent or
received.
Unopened Mail
Displays the number of unopened messages.
Message Information - Date & time Displays the date of the message selected from
the list.
Message Information - Number
Displays the station number of the message
selected in the list.
Message Information - Name
Displays the name of the message selected in
the list.
Text display area
Displays the content of the message selected
from the list.
Table 2-3 Short Message Log Panel Components Descriptions
33
When you right-click a message, a menu is opened offering the following options.
-
Make a call; Originates a call to the station number of the selected message.
Reply;
Opens Short Message Sending Panel to send reply.
Add Member; Add the name of the selected message to the member.
Delete;
Deletes the selected messages (multiple selection is available).
Figure 2-23 Short Message Sending Panel Callout
No. Component
Description
1
Destination Input Box
Enter the number of the destination where the
message is to be sent. Up to 8 numbers can be
entered via the (upper) Add button. (With the
Delete button you can remove a number from
the list.)
2
Stylized Sentence List
Sentences frequently used can be registered.
This enables the relevant character string to be
easily inserted into the sending message to be
input. The character strings of this list can be
edited, added, or deleted.
3
To the Sending Message
Used to insert a selected stylized sentence into
the sending message.
4
To the Stylized Sentence List Used to register the character string selected
with the sending message input box in the
stylized sentence list as the stylized sentence.
5
Sending Message Input Box
Input the message to be sent.
Table 2-4 Short Message Sending Panel Components Descriptions
34
2.8.1.
Sending a Short Message
1. Right-click the Information Window (Member) button and select the Short
Message option. The Short Message Sent window appears.
Another method is to click the Short Message button to display the Short
Message Log Panel, and select Message > New Message on the menu bar, or
click the New Message button located at the bottom of the screen.
2. Enter the number of the destination in the destination input box. The entered
number is added to the Destination List by clicking the (upper) Add button.
Use one of the following methods to enter the message:
- Enter the message directly into the message input box.
- Select the relevant character string from the stylized sentence list and click <<
to insert the string.
3. When the destination and the sending message are entered, the Send button
becomes active. Click the Send button to send the message to the destination.
2.8.2.
Editing the Stylized Sentence List
The stylized sentence list can be edited using the Edit, Add, or Delete buttons.
Edit
1. Select the stylized sentence to be edited and click the Edit button. The Message
Template input screen displays.
2. Edit the sentence, then click the OK button.
Add
1. Click the Add button. The Message Template screen displays.
2. Input the new stylized sentence, then click the OK button.
Note: Another method is to select the character string from the sending message
input box and then click the >> button.
Delete
1. Select the stylized sentence to be deleted, then click the Delete button.
2.8.3.
Receiving a Short Message
When a message is received, the Short Message button on the Main Panel blinks
informing you that a message has arrived.
The Short Message tab located on the Configuration Panel can be set (whether or
not pop-up is specified to occur at reception) to specify whether the message box is
35
to be popped up. When the message is received, you are informed that the message
has arrived.
•
UsePopup Check Box Not Selected
The Short Message button located on the Main Panel blinks, and the Short
Message Log Panel is minimized and stored on the Task Bar.
- Click the Task Bar, or click the Short Message button on the Main Panel that
is blinking.
- The Short Message Log Panel appears and the Short Message button on the
Main Panel disappears.
•
UsePopup Check Box Selected
The Short Message button located on the Main Panel blinks, and a pop-up
message box displays notifying you a message has arrived.
- Click the Read Message button to display the Short Message Log Panel.
The UsePopup Check Box can be found in the Short Message tab of the Configuration
panel. See also section 2.13.6. "Short Message Tab".
Note: -
2.8.4.
When a number of Short Messages are received, only one Short Message
receiving Notification window is displayed.
When the Read Message button or Cancel button is pressed, or when the
window is closed, the Received Number returns to "0".
The maximum number displayed in "Received Number:" is 999, even when
the number of received Short Messages exceed 999.
Replying to a Short Message
To reply to a message that has arrived:
1. Select the message from the Short Message Log Panel and click the Reply button.
The Short Message Sending Panel displays.
2. The number of the sending source is set to destination (To:) and the message is
copied.
3. The message can now be returned using the same steps as those for the “Sending
a Short Message” procedure.
2.8.5.
Setting the History Retention Period
Messages whose specified retention period has elapsed, can be deleted automatically. To set the history retention period modify the Preservation days of message log (130) on the Short Message tab of the Configuration panel. See section 2.13. "User Settings" for additional setting information.
36
2.9.
Dterm SP30 Call Log
The Call Log Panel displays the session information on incoming and outgoing calls,
including cases where the call was not answered. The log displays incoming and
outgoing call activity for session results (answer / no answer), time and date,
telephone numbers, duration, and short memo input on or about the session.
By selecting an entry and doing a right mouse click a pop-up menu appears. From the
pop-up menu select Dial/Transfer > Edit > Delete to enable the redial/transfer a
number, input a session memo, or delete the entry from the log features.
The report columns can be sorted on by clicking on a column heading. This will reorder
the information in the log for quick reference depending on your search and display
needs. From the action bar of the call log, you can select the File option to save the
log as a CSV format file. See Figure 2-11 "Example Dterm SP30 Call Log Panel".
Item
Save
Call
Receive
All
Call Direction
Description
Saves a history of call origination and termination in CSV format.
Displays a history of call origination.
Displays a history of call termination.
Displays a history of all calls.
Displays a history type as a mark.
- no answer from destination after originating call
- destination answers after origination call
- 3-way conference after origination call or after receiving call
- no answer after receiving call
- answer after receiving call
Date and Time Displays the starting times of the conversation.
Number
Displays the destination telephone numbers (or VMS number).
Duration
Displays times of the conversations.
Department
Displays the department.
Name
Displays the name.
Mail
Displays the E-mail address.
Rec
Recording flag. @ indicates one or more PC Recordings are
associated with this call.
Memo
Displays memos if they are present.
Note: -
A comma character used to pause a dial string in outbound calls originating
from Dterm SP30 will not be displayed or stored in the call log (Number
37
-
2.9.1.
column). For situations where a comma character must be used (to insert
a Pause, for example) during manual keypad entry, drag and drop, or to
setup a speed dial key, that same dial method must be used instead of
using the Call Log to redial that number.
To display the E-mail address in the Call Log window, "Microsoft Outlook"
must be selected in the "Address Book Tab" of "User Setting". For details,
see 2.13.9. "Address Book Tab". Also, "Microsoft Office Outlook" must be
selected in the E-mail of the Internet programs of "Tools" - "Internet
Options" - "Programs" tab of the Internet Explorer.
The E-mail addresses target for search are the ones set in the "E-mail" of
Microsoft Outlook.
Origination/Transfer
1. Select a log entry.
2. Right-click the entry, and select Dial/Transfer from the pop-up menu to originate
the information to a destination.
- In the idle status, the information is originated to the telephone number of the
selected log entry.
- During conversation, the information is transferred to the telephone number of
the selected log entry.
2.9.2.
1.
2.
3.
4.
Sending a Short Message
Select a log entry.
Right-click the log entry, and select Message Send from the pop-up menu.
The Short Message Send window appears.
The message can now be sent using the same steps as described in section 2.8.1.
"Sending a Short Message".
2.9.3.
Sending an E-mail
1. Select a log entry.
2. Right-click the log entry, and select E-mail Send from the pop-up menu.
Note: If the E-mail Send option is grayed out, an E-mail address is not available.
3. The E-Mail Send Modification window of the mail application is displayed.
Note: When two or more log entries are selected, all E-mail addresses are set to
"TO".
38
2.9.4.
Session Memo
1. Select a log entry.
2. Right-click the log entry, and select Edit from the pop-up menu. A memo displays
in the Memo field when entered. A maximum of three lines of text can be entered
for a session memo, 30 characters per line, 90 characters maximum.
2.9.5.
Deletion
1. Select the log entry you want to delete.
2. Right-click the log entry, and select Delete from the pop-up menu.
2.9.6.
Member Registration from Call Log
1. Select the log entry you want to use for a Member button.
2. Right-click the log entry, and select Add Member from the pop-up menu
3. When the Member Setting dialog is displayed, enter the necessary information.
New members are automatically registered to idle buttons in the direction from top
to bottom.
2.10.
Video Conference
Use the Video Conference function when a user wants to hold a video conference.
Both session parties must be Dterm SP30 terminals for the video conference feature
to work.
1. Initiate a telephone call to the party with which you want to hold a video
conference.
2. Click the Video Conference button.
Note: The connection may be rejected depending on the setting of the calling user.
For additional details, see "Video Tab" .
3. The video conference starts.
Note: The Video Conference function works only with other Dterm SP30 stations that
are extensions within the local PBX. The Dterm SP30 Video Conference
function requires that connection points be Peer-to-Peer.
WARNING:
CLOSING THE VIDEO CONFERENCE PANEL DOES NOT STOP
TRANSMISSION OF VIDEO TO THE OTHER PARTY. ALTHOUGH
YOUR VIDEO PANEL WILL CLOSE, THE OTHER PARTY WILL
STILL BE ABLE TO SEE YOU. TO STOP A VIDEO SESSION, YOU
MUST TERMINATE THE CALL.
39
2.11.
Application Cooperation
Use the Application Cooperation panel to start the Application Sharing, White Board,
File Transfer, or Chat functions.
1.
2.
3.
4.
Initiate a telephone call to the desired contact.
Click the Application cooperation button on the Main Panel.
Click the desired function button in the Application Cooperation Panel.
The selected function can now be used.
The Application Sharing, White Board, File Transfer, or Chat function ends when
either of the stations finish the telephone call.
Figure 2-24 Application Cooperation Panel
No. Description
1
Application Sharing Button; starts the Application Sharing function.
2
White Board Button; starts the White Board function.
3
File Transfer Button; starts the File Transfer Function.
4
Chat Button; starts the Chat Function.
5
Exit Button; closes the Application Cooperation Panel.
Table 2-5 Application Cooperation Panel
Note: The Dterm SP30 Application Cooperation functions (Application Sharing,
White Board, File Transfer and Chat) work only with other Dterm SP30 stations
that are extensions within the local PBX.
Application Cooperation and Video Conference behaviour can be influenced by other
DtermSP30 operations, as described in the following table.
40
Softphone Call Status
In Call
3-Party
Conference
Holding
Hold Recalling
Held by
Other Person or Forwarding
Continues
_
_
_
_
Hold cleared
_
_
Continues
Continues
_
Held by other
person
Continues
_
_
_
_
Hold cleared by
other terminal
_
_
_
_
Continues
Other terminal
making a call on the
line being held
_
_
End
End
End
Making a call on
other line during
holding
_
_
Continues
Continues
_
Calling forward
destination
Continues
_
_
_
_
_
_
_
_
Continues
Softphone
Operations
Hold
Response at
forward destination
Table 2-6 Softphone Call Operations Status
Meaning of values shown in this table:
“_”
- Operation is impossible while Application Cooperation or Video
Conference is running.
"Continues"- Application Cooperation or Video Conference continues without impact.
"End"
- Application Cooperation or Video Conference ends when this operation
occurs.
2.12.
Call Forwarding Setting
Specifying a transfer destination on the Call Forward setting panel enables the
following four transfers:
41
•
•
•
•
Call Forwarding - All Calls
Call Forwarding - Busy Line
Call Forwarding - Don't Answer
Logged Out Transfer
Each transfer needs to be registered for a function button using the PBX key assigned
data.
Note: -
The setting contents are the same for all types.
Call Forwarding only works when it is configured in the PBX!
The following procedure displays the Call Forward Setting Panel used when the Call
Forwarding - Busy Line tab is selected.
1. Click the tab for the Call Forwarding setting to be done.
Figure 2-25 Call Forward Settings - CF-A and CF-B Tab
The number of characters that can be set are:
Memo: 50 characters maximum.
Number: 24 characters maximum.
2. Enter the Transfer Destination Name (optional) and the Transfer Destination
Number.
Note: Up to four Transfer Destinations can be set in advance for future selection.
These four fields are selectable and changeable at any time. The fifth field for
a call forwarding type is used by the Dterm SP30 application and is not user
42
editable from this Call Forward panel. When a call forward operation is done
manually from the main panel instead of the Call Forward panel, and the
number entered is not already one of the pre-configured numbers of the other
four fields, then this number will be visible in the fifth field and be the one in
effect for the call forward type until canceled or a new number is designated
(manually or from preconfigured fields in the panel).
3. Click the radio button located at the left end of the item to be specified as the Call
Forward destination.
Figure 2-26 Call Forward Settings - Radio Button Selection
4. Click the Set button.
2.12.1. Call Forwarding - All Calls
The Call Forwarding - All Calls feature permits all calls destined for the Dterm SP30
station to be routed to another station regardless of the busy or idle status of Dterm
SP30. The button will be highlighted if the feature is already set.
The color band of the button where the Call Forwarding - All Calls feature is assigned
on the function key panel turns RED.
2.12.2. Call Forwarding - Busy Line
The Call Forwarding - Busy Line feature permits a call to a busy Dterm SP30 station
to be immediately forwarded to a predesignated station.
43
2.12.3. Call Forwarding - Don’t Answer
The Call Forwarding - Don't Answer feature permits a call to an unanswered Dterm
SP30 station to be forwarded to a predesignated station if Dterm SP30 does not
answer within a predetermined amount of time.
The color band of the button where the Call Forwarding - Don't Answer feature is
assigned on the Function Key Panel turns to RED.
2.12.4. Logged Out Transfer
The transfer occurs when Dterm SP30 is not running or has not yet logged in. The
color band of the button where the Call Forwarding - Logged Out feature is assigned
on the Function Key Panel turns to RED.
2.13.
User Settings
Press the Config Setting button to display the User Setting panel. This panel contains
the following tabs:
•
•
•
•
•
•
•
Call Tab
Receive Tab
Sound Tab
Ringer Pattern Tab
Video Tab
Short Message Tab
Recording Tab
Note: -
•
•
•
•
•
•
Display Tab
Address Book Tab
User Tab
Device Tab
Mail Tab
Detail Tab
The Apply button is enabled when you change the configuration.
When pressing the Apply button, the settings on all tabs will be saved.
When pressing the Default button, the settings on the currently displayed
tab will be reset to the default.
2.13.1. Call Tab
When a predetermined number is used (up to three digits from the beginning), dialing
can be made by prefixing the specified number (up to three digits) to it.
44
Figure 2-27 Call Tab
Note: This setting is valid only for the origination operation where the member button
is dragged and dropped to the SPEECH button.
1. Select the Prefix a number beginning with A, with the value in B checkbox.
2. Enter numbers into the A and B fields (up to 3 digits).
A may have no digits (blank), 1, 2, or 3 digits. B must have 1, 2, or 3 digits.
3. If you select the Confirm when dialing checkbox, the following figure displays
during each dialing, enabling you to determine whether the specified number is to
be added.
4. If you do not want to add digits, select the Do not prefix a number beginning
with C, with the value in B checkbox and enter a number into the C field. The
number beginning with C (up to four digits) is excluded from the numbers specified
in Step 1.
Other options in this window:
45
•
•
46
When setting Call Forward-All Calls, that display the Confirmation Message
Checkbox
Select this checkbox if you want a protection against the setting of “Call
Forwarding - All Calls” by operation mistake. Now when “Call Forwarding - All
Calls” is set, a confirmation prompt is displayed.
Click calling operation
Enables you to dial a number by selecting it in Microsoft Internet Explorer or
mailer. [Not used] is set at default. If you want to use this feature, select either
Click only mouse button or Ctrl key + mouse button from the drop down list.
- The dialog of calling confirmation is displayed
Displays a confirmation dialog when you make a call with the Click calling
operation.
Click calling operation: Select a telephone number displayed on Microsoft
Internet Explorer or mailer, and simultaneously press keys that you assign
beforehand (Ex. Ctrl key and mouse button) while Dterm SP30 is operating.
- The dialog of context menu calling confirmation is displayed
Displays a confirmation dialog when you make a call with the Context Menu
calling operation.
Context Menu calling operation: Select a telephone number displayed on
Microsoft Internet Explorer or mailer, and click the right mouse button while the
Dterm SP30 is operating.
2.13.2. Receive Tab
The first group of options on the Receive Tab allow you to specify how Dterm SP30 is
to respond if a call is received while Dterm SP30 is minimized to the System Tray. This
tab also provides an option that allows you to answer incoming calls to secondary
lines by lifting the optional USB Handset from its cradle.
Figure 2-28 Configuration - Receive Tab
When Panel is Minimized to System Tray
•
•
Maximize the panel if a call is received to the primary extension.
Enable this option to maximize the Dterm SP30 panel when a call is received at
the primary extension. This will not be enabled as a default. The System Tray icon
will just blink when a call is received, without maximizing the Dterm SP30 panel.
Maximize the panel if a call is received on the secondary extension.
Enable this option to maximize the Dterm SP30 panel when a call is received at a
secondary extension (if defined to Dterm SP30). This will not be enabled as a
default - the System Tray icon will just blink when a call is received, without
maximizing the Dterm SP30 panel.
- Select All
The panel is displayed for all incoming calls to the secondary extension.
- Select Line No
When this checkbox is checked, the panel is displayed for incoming calls to the
specified Line Number.
If specifying multiple Line Numbers: Separate each Line Number by a comma,
47
or use a hyphen between the first Line Number and the last Line Number.
Examples:
2,3,4: Line Number 2, 3 and 4 are specified;
2-: All Line Numbers except Line Number 1;
2-10: Line Numbers from 2 to 10 are specified.
Line display automatic change Setting
When receiving a call, Information window of the Main panel automatically changes to
the Line Key display.
•
•
Prime Line
When an incoming call is terminated to the Prime Line, the Information window of
the Main panel automatically changes to the Line Key display.
Sub Line
When an incoming call is terminated to the Sub Line, the information window of the
main panel automatically changes to the Line Key display.
For use with USB Handset only
•
Lifting handset will answer calls to secondary extension. (When not selected,
lifting USB Handset will answer incoming calls on primary extension only.)
Enable this option only if the optional USB Handset is attached. Lifting the handset
from its cradle will answer incoming calls to the secondary extension (if defined to
Dterm SP30). This will not be enabled as a default - only incoming calls to the
primary line can be answered by lifting the handset.
2.13.3. Sound Tab
The options on the Sound Tab allow you to specify whether the ring sound for
incoming calls should be heard through the PC speakers instead of the headset and
they allow specification of WAV files that can be used to customize the sounds heard
for calls from extensions, calls from outside phones, and the Hold sound heard when
a party is put on hold.
48
Figure 2-29 Configuration - Sound Tab
•
•
•
•
•
Use PC Speakers for Ring Sound (instead of Headset)
Allows the Ring Sound heard when a call is received to be routed to the PC
Speakers instead of the Headset (the default).
WAV file for Ring Sound of calls from Extensions
Specifies the path and file name to an optional .WAV file to be heard when a call
is received from an extension on the same PBX. Use the .. button to Browse to the
.WAV file of choice.
WAV file for Ring Sound of calls from Outside Phones
Specifies the path and file name to an optional .WAV file to be heard when a call
is received from an outside phone. Use the .. button to Browse to the .WAV file of
choice.
WAV file for Ring Sound of calls Prime Line
Specifies the path and file name to an optional. WAV file to be heard when a call
is received from the Prime Line. Use the .. button to Browse to the .WAV file of
choice. Note that the ring tone may be controlled by PBX programming, as such
selections setup in this field may not have any effect. Contact the PBX system
administrator as required.
WAV file for Ring Sound of calls Sub Line
Specifies the path and file name to an optional .WAV file to be heard when a call
is received from the Sub Line. Use the .. button to Browse to the .WAV file of
choice. Note that the ring tone may be controlled by PBX programming, as such
selections setup in this field may not have any effect. Contact the PBX system
administrator as required.
49
•
WAV file for Hold Sound
Specifies the path and file name to an optional .WAV file to be heard when a party
is put on Hold. Use the .. button to Browse to the .WAV file of choice.
Note: When the specified WAV file is opened by another application, the sound will
not be heard while terminating a call.
WAV files cannot be specified through the network. If necessary, copy the file
to your PC.
Ensure the WAV file satisfies the following specifications:
- Audio format: PCM
- Average data ratio: 16 kb/s
- Sampling frequency: 8 kHz
- Sampling size: 16 bits
- Channel: Monaural
2.13.4. Ringer Pattern Tab
The following Ringer Pattern tab settings are available:
Figure 2-30 Configuration - Ringer Pattern Tab
For each pattern you can specify a WAV file used as the sound of call termination.
Note: When the specified WAV file is opened by another application, the sound will
not be heard while terminating a call.
WAV files cannot be specified through the network. If necessary, copy the file
to your PC.
Ensure the WAV file satisfies the following specifications:
50
-
Audio format: PCM
Average data ratio: 16 kb/s
Sampling frequency: 8 kHz
Sampling size: 16 bits
Channel: Monaural
2.13.5. Video Tab
The video settings available are:
-
At connection, perform connections allowed permission.
At connection, allow connection unconditionally.
•
Select Prompt for acceptance / start of incoming video conference request if
you want to control permission for a video connection. The following window
displays each time a videoconference is being initiated..
Figure 2-31 Videoconferencing Connection Confirmation
-
•
Click the Permit button to allow a connection.
Click the Don't permit button to not allow a connection.
When the Don't permit button is clicked, a window is displayed for the
destination location to indicate that the connection was refused.
Select Always accept video conference request to allow an unconditional video
connection. The video conference begins without displaying the permission
screen (Figure 2-31 "Videoconferencing Connection Confirmation").
2.13.6. Short Message Tab
The Short Message settings available are:
•
•
Pop-up notification does or does not occur at message reception.
Set the number days short messages should be retained before deletion from log.
51
Figure 2-32 Configuration - Short Message
•
•
•
Enable pop-up notification when a Short Message is received.
This specifies that a pop-up notification is to occur whenever a Short Message is
received from another Dterm SP30 station. This option is disabled by default.
When adding a telephone number to Destination List Box, the confirmation
message displays.
When the number is added, the confirmation message can be displayed. This
option is disabled as a default.
Delete Short Messages from Log after ___ days (1 - 30).
This specifies the number of days Short Messages are to be retained in the Short
Message Log before they are automatically deleted. Values in the range of 1 to 30
days may be specified. The default is 14 days.
2.13.7. Recording Tab
The options available on the Recording Tab (Figure 4-138) allow you to specify where
PC Recording files will be stored and when they will be deleted.
52
Figure 2-33 Configuration - Recording Tab
•
•
•
•
•
Deletion of PC Recording Files
- Delete PC Recordings when associated Call Log records are deleted
- Do not Delete PC Recordings
Select this option to specify that PC Recordings should not be deleted when
their associated Call Log records are deleted. The recordings can still be
retained until manually deleted, using Windows Explorer, for example.
Location of PC Recordings
This option allows you to specify the folder to which PC Recording files will be
written. Use the ... button to browse to the folder of choice.
Message memo setting
- Time until automatic responding (3-15) Seconds
The time between receiving the incoming call and starting the automatic
answering function (default: 5 seconds).
- Recording Time (30-120) Seconds
Recording time of Message memo (default: 30 seconds).
- Response Message File
The message to be played for the automatic answering function can be
specified. Specify a file name.
Voice Mail Cooperation (Effective only at the time of Voice Mail use)
PC Record Mode
- Manually start recording.
This is the default. PC Recording will be started manually.
- Automatically start recording.
Recording will be started when the telephone conversation is started.
53
2.13.8. Display Tab
The options available on the Display tab allow specification of options that affect when
the 10-Key Keypad will be displayed, when the main Dterm SP30 panel will be
normalized (from a minimized state), how Name and Station number info for incoming
calls will be displayed and a Hot Key for de-minimizing Dterm SP30.
Figure 2-34 Configuration - Display Tab
•
•
•
•
•
54
Display 10-key keypad when “After Record” function is used to end a Voice
Mail recording.
Enable this option to open the 10-key Keypad after completing a recording.
Display main panel if minimized to system tray when going offhook (USB
handset use only)
When the optional USB Handset is attached, enabling this option will cause the
main DtermSP30 panel to be displayed when the handset is lifted from its cradle.
Enable alternating Two-Step display of Extension and Name in LCD panel
(affects the Compact Panel only)
When this option is enabled and the Dterm SP30 Compact panel is displayed, the
LCD will alternately flash the Extension and Name. The Name value associated
with an Extension must be programmed into the switch by the PBX Administrator.
Hot Key to restore minimized panel from System Tray
Via the drop down menu you can select: Not Used, Press CTRL twice, Press
CTRL three times or Press CTRL four times.
- When Hotkey is used, place input cursor in LCD.
Time until Panel Expressing (0-2000)
Here you can specify the time until the Desktop Toolbar Skin panels appear by
placing the mouse cursor when “Auto Hide” is set in each panel.
To hide the panel automatically, right-click the panel that you want to hide and
select “Auto Hide”.
2.13.9. Address Book Tab
In the Address Book Tab you can select if the DtermSP30 should display contact
information from your email application.
Figure 2-35 Configuration - Address Book Tab
•
•
•
•
•
Microsoft Outlook
Performs retrieval of related contact information from the Microsoft Outlook
address book using the phone number as keyword.
Retrieved information is used by “Caller Information Panel” and “Call Log Panel”.
Search none
DtermSP30 does not perform retrieval of related information if this item is checked.
Caller Information Panel
Displays the Caller Information Panel if this item is checked.
To activate this item, specify [Microsoft Outlook] at “Information retrieval software”.
A Caller Information Panel is automatically closed after a telephone call end.
Closes the panel automatically after the call is ended if this item is checked.
To activate this item, check [Caller Information Panel].
Time until it closes (0-60)
Specifies the time until closing the Caller Information Panel automatically.
55
2.13.10. User Tab
The User Tab settings available for the Short Message Log Panel and for login are:
•
•
•
•
Set a user name.
The user name displays in the Name field of the Short Message Log Panel.
Enter a login ID and password for login.
Enter only a password for login.
Perform a login without entering a login ID and password.
Figure 2-36 Configuration - User Tab
1. Enter a name or nickname in the User Name field.
The name input will display in the Name field of the Short Message Log Panel.
2. If there is no Password Edit button, continue with step 3.
Otherwise, click the Password Edit button.
- Change your password in the “Password Edit”-window that appears.
Note: Please confirm the current password to your PBX administrator.
- Select “Apply AutoLogin” if you selected the AutoLogin option.
Note: The options “Apply AutoLogin” and “Not Apply” will be grayed out if the
AutoLogin check box is not selected or if the LoginID is not entered in
the LoginID Field.
- Click the OK button (twice).
3. To be able to manually input a login identification and password, uncheck the
AutoLogin checkbox, or set spaces in both the LoginID and Password fields.
4. To enable the input a password only, select the AutoLogin checkbox and make a
LoginID entry only.
5. To login without an input (the login screen will not appear), select the AutoLogin
56
checkbox and enter information to the LoginID and Password fields.
2.13.11. Device Tab
Note: This tab exists in Config Settings only when there is more than one network
interface card in the PC.
The Device tab settings available are:
•
•
Selecting the Network interface card
Selecting the IP Address
Figure 2-37 Configuration - Device Tab
•
Select NIC / IP Address
This option is normally disabled, allowing the Dterm SP30 to use the actual MAC
address of the PC's network adapter for terminal identification.
When this option is enabled, Dterm SP30 will use and send to the PBX the MAC
address and IP address which is selected in Network Interface / IP Address
drop-down list.
2.13.12. Mail Tab
The mail settings available are:
-
Use this PC’s MAPI-compliant e-mail program.
Use DtermSP30’s built-in e-mail.
Select either normally used e-mail software or Dterm SP30 built-in email.
57
Note: The recorded file on the PC can be sent as an attached file.
Figure 2-38 Configuration - Mail Tab
2.13.13. Detail Tab
Figure 2-39 Configuration - Detail Tab
•
Convert keyboard number pad's [ / ] key to a [ # ] key.
(affects DtermSP30 input only)
This option specifies that the keyboard number pad's [ / ] (divide) key should be
translated to a # character when inputting data to Dterm SP30.
Note: The keyboard's other [ / ] key will continue to generate a "/" character if used.
58
•
At the end of a call, hang up automatically when the other party has hung up
This option specifies that Dterm SP30 is to hang up automatically at the end of a
call, when the other party hangs up first. When disabled, the default action requires
that you click the Call button to hang up at the end of a call.
•
Operation performed when space bar is pressed
(effective only when panel is not minimized)
- No Action
This is the default. Pressing the space bar will not perform any special
operation in Dterm SP30.
- Answer
This specifies that the space bar can be used to Answer incoming calls. This
is the same as clicking the Call button to Answer an incoming call.
- Call / Answer / Hang Up
This specifies that the space bar can be used for any of three different
operations depending on the circumstance.
Call
Space bar can be used to go off-hook before entering a number.
Answer Space Bar can be used to Answer an incoming call.
Hang Up Space Bar can be used to Hang Up at the end of a call.
•
The Dropping Call operation by clicking the Call button is delayed.
When call is ended by pressing Call Button, the line is disconnected approximately
2 seconds later. The check box is unchecked at default setting.
This setting is applied even if [Call/Answer/Hang up] is specified at [Operation
performed when space bar is pressed (Panel not minimized)].
•
Address Book
Use the ... button to browse to the address book for the workstation where Dterm
SP30 is installed.
When [Search none] is set at [Information retrieval software] in [Address Book] tab,
the file specified in this box will open by pressing the Address Book Button.
•
URL displayed by clicking Logo
Specifies the URL to be displayed by the workstation's Internet browser when the
Dterm SP30 panel's NEC logo bar is clicked.
59
3.
Microsoft Outlook INTEGRATION
You can make calls from within Microsoft Outlook. To be able to do this, you need the
Dterm SP30 toolbar in Outlook. The system administrator must have prepared this.
Displaying the Dterm SP30 Toolbar
In Outlook, on the View menu, click Display > Toolbar and check DtermSP30.
Figure 3-1 Displaying the Dterm SP30 Toolbar in Microsoft Outlook
Dterm SP30 Toolbar Overview
Figure 3-2 The Dterm SP30 Toolbar in Microsoft Outlook
Dterm SP30 Startup button
Address
Number Box
Call Origination/Call Transfer
button
Send ShortMessage button
Starts up the Dterm SP30.
Displays the name of specified Address.
Displays the phone number(s) of specified Address.
Originates/ transfers call to the phone number
displayed in the Number Box.
Opens Short Message Sending Panel with the phone
number displayed in the Number Box as destination.
User Status Indicator button Displays the user status of the phone number
displayed in the Number Box.
60
Making a call by using the Toolbar
1. Change the Microsoft Outlook view to Address window.
Figure 3-3 Contacts - Microsoft Outlook
2. Select the destination number from the Number Box list as shown in the following
figure.
Figure 3-4 Select destination number from Number Box
3. Click the Call Origination/call Transfer button. Destination number is displayed on
the Dterm SP30 LCD and ringer is heard. (Call is transferred when line is busy.)
4. Call begins when the destination answers.
61
Opening Short Message Sending Panel After Specifying Destination:
1.
2.
3.
4.
Change the Microsoft Outlook view to Address window.
Select the destination number from the Number Box.
Click the Send Short Message button.
Short Message Sending Panel opens with the specified destination as input. For
further operation, refer to section 2.8.1. "Sending a Short Message".
Open User Status Indicator Panel After Specifying Destination:
1. Change the Microsoft Outlook view to Address window.
2. Select the destination number from the Number Box.
3. Click the User Status Indicator icon. Pop-up of User Status Indicator Panel for
specified destination number is displayed.
When you perform call origination/call transfer/short message sending/ User Status
Indicator to a number that is not registered in the Address Book, enter the number in
the Number Box in the STEP 2.
Retrieval of Information from Microsoft Outlook Address Book:
When the call is terminated, name, corporation name, department of caller can be
displayed by automatically retrieval of information from Microsoft Outlook Address
Book.
62
4.
USING A USB HEADSET OR HANDSET
Using a USB headset or handset allows the use of the Dterm SP30 with limited
interaction on the workstation and Dterm SP30 application. Some of the following
functions and features listed in this topic will depend on the capabilities of your
particular USB device.
1. Connect the USB device (handset/headset) directly to a USB port.
Note: One idle USB port is required on the personal computer. Avoid using the
handset through a USB hub, etc.
2. If the personal computer is equipped with an audio device other than the USB
handset/headset, perform the following settings:
- Connect the USB handset/headset.
- From the Microsoft Windows Desktop, click the Start button, then choose
Setting > Control Panel > Sounds and Multimedia.
- On the Sounds and Multimedia Properties window, select the Audio tab.
Change the marked options to devices OTHER than USB Audio Device. Select
the device names set for you PC.
Figure 4-1 Sounds and Multimedia Properties - Audio
-
Change each of the devices giving priority to Voice Reproduction and
63
Recording to devices other than USB Audio Device.
64
Note: -
Select the device names set for your personal computer. Ring volume
control will not be controllable from the SP30 main panel volume control
buttons, when the incoming ring is redirected to an external device
(desktop speakers). The OS sound properties control the sound device and
devices in the Audio tab; SP30 controls the devices in the Voice tab.
-
Some operating systems, e.g. Windows XP, have both an Audio and
Voice tab. The properties can be set differently on each tab. When
redirection of incoming ring tone is desired to go to a different device, i.e.
system speakers, then the Audio tab should be used to select that device.
The Voice tab will be used to select the device that the incoming / outgoing
conversation will be directed to. Dterm SP30 Sound tab has a checkbox to
select Use PC Speakers.... in addition to this.
-
Redirection of incoming ring tone to a device different then the device used
for conversation must be supported by the manufacture of that device, not
all devices support the redirection of sounds.
-
If the USB handset is inserted or extracted, the settings listed in Step 2 may
be changed. To keep the settings unchanged, check the Use only
preferred devices on the Audio tab as shown in the following figure. If this
occurs, perform the previous procedure again.
Figure 4-2 Use Only Preferred Devices
Note: -
-
Windows XP Users: Switch the Sound and Multimedia reference listed
above to Sound and Audio Device, and the Use only preferred devices
reference to Use only existing devices.
Do not insert or extract the USB handset after the Dterm SP30 starts.
Windows may lock. If the USB handset was mistakenly extracted, end the
Dterm SP30 application, connect the USB handset, and then restart the
Dterm SP30.
USB Handset Configuration
When the Function Key that is not registered any function on the USB Handset, you
can apply different function.
1. From the Microsoft Windows Desktop, click the Start button, then choose Program
> Dterm SP30 > HandsetConfig to open the HandsetConfig window. The following
window is displayed when the Handset owns any Function key without function
registered.
65
Figure 4-3 Handset Config
2. Select the required action from the Function Key drop-down list box.
The following services are available:
- [Default]
- Hold
- Transfer
- Mute
- Volume control - Up
- Volume control - Down
- Line Button 1-32
3. When you select [Default], the default data of the service is assigned to the
Function Key.
- The assigned data is applied when you click Set button.
- The assigned data is reset when you click Default button.
- HandsetConfig tool is exit when you click Cancel button.
4. When you exit the HandsetConfig tool without clicking Set, you are warned that
changes will be discarded. When data change is not required, click the Yes button.
5. When the same data is assigned to several Function Keys, you are asked if you
want to have the registration to the same function. When you allow Function Keys,
click the Yes button.
66
5.
TROUBLESHOOTING
5.1.
For WindowsXP Service Pack 2 Users
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed PC, Dterm
SP30 may not operate normally because of the Windows Firewall function. In this
case, it is necessary to turn off the Firewall function for Dterm SP30 by one of the
following procedures.
5.1.1.
Use Dterm SP30’s Tool to turn off Firewall
This tool supports Dterm SP30 and Video Conference and Application Cooperation
(NetMeeting) only.
1. Start “FWConfig.exe” in Dterm SP30 Installed folder. This will add the Dterm SP30
application to the Windows Firewall Exceptions list.
Note: “FWConfig.exe” must be started after exiting the Dterm SP30.
When Dterm SP30 has been added to the Windows Firewall Exceptions list
successfully, the following dialog appears.
5.1.2.
Apply WindowsXP Service Pack 2, then turn it off when starting
Dterm SP30
When WindowsXP Service Pack 2 is applied to the Dterm SP30 installed PC and the
Dterm SP30 is started, the following Windows Security Alert screen is displayed.
67
If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30 is turned off
and Dterm SP30 can operate normally. Also, when starting Application Cooperation,
the previous screen appears.
If “Unblock” is selected on this screen, Firewall blocking of Dterm SP30 is turned off
and Application Cooperation can operate normally.
Note: If “Keep Blocking” is selected on this screen, Firewall must be turned off by the
procedure described in section 5.1.1. "Use Dterm SP30’s Tool to turn off
Firewall". Use Dterm SP30’s Tool to turn off Firewall blocking of Dterm SP30
or 3. Turn off Firewall manually in advance.
68
5.1.3.
Turn off Firewall manually in advance
When WindowsXP Service Pack 2 is applied to the PC, “Windows Firewall” is added
in the Control Panel. By using the “Windows Firewall”, Firewall for Dterm SP30 and
NetMeeting can be turned off.
1. Select Start > Control Panel > Security Center > Windows Firewall, and then
click the Exceptions tab. The following screen is displayed.
2. Click the Add Program button to add “DtermSP30” and “config.exe”. To add
Dterm SP30, specify the executable file name (default: C:\Program
Files\NEC\DtermSP30\ClientPhone32.exe) in the Path field, and then click the OK
button. Likewise, specify the executable file name (default: C:\Program
Files\NetMeeting\conf.exe) to add NetMeeting.
Note: “E” drive is specified as an example of the Dterm SP30 installed folder.
69
3. “DtermSP30”and “conf.exe” will be displayed in the Programs and Services list
as follows.
4. Press OK button to turn off Firewall blocking of Dterm SP30.
70
5.2.
Error occurs when starting Dterm SP30 from the Start menu
If Softphone is added in the Start menu, Dterm SP30 boot-up error may occur when
starting the PC. In this case, it is necessary to adjust the Softphone starting time.
1. Click Start > (All) Programs > DtermSP30 > Startup Configuration. The
following screen appears.
2. Place a check mark in the RUN DtermSP30 on startup checkbox.
3. Specify the Dterm SP30 starting time (0/15/30/45/60 seconds) in the Add Startup
Delay (in seconds) box by clicking the arrow.
4. Click the Configure button.
71
5.3.
When Starting/Terminating Softphone
Problem
Action
Softphone fails to start • Did you start Softphone too soon after closing it? Wait for
a while and then restart it.
• If it is not started even when you double-click the
DtermSP30 icon, contact your system administrator.
• Are your logon ID and password correct?
• If it is not started even when you enter the correct logon ID
and password, contact your system administrator.
Softphone failed to
terminate
• Softphone cannot be ended when making a call, or dial
tone or busy tone is heard from the handset.
• If Application doesn't answer is displayed and Windows
cannot be terminated, forcefully terminate Softphone
using the Windows Task Manager.
• If operation is abnormal at the next starting, contact your
system administrator.
• The next time Dterm SP30 is started, if operation is
You turned off your
abnormal, contact your system administrator.
PC without
terminating Softphone
5.4.
When in Waiting Status
Problem
Action
You removed the USB • Terminate Softphone and connect it to the USB port
again. You can connect it when the PC is turned on. A
device from the USB
message may be displayed when it is connected.
port
• If the device doesn’t operate normally even when it is
reconnected, terminate Softphone and restart your PC.
• If it is not restored even after the above measures, contact
your system administrator.
72
Problem
Action
PC is in a suspended • After recovery from a suspend, Softphone may not
status
operate normally. If so, restart Softphone.
• If Softphone doesn’t operate normally even after restart,
terminate Softphone and restart PC.
• If Softphone doesn’t operate normally even after
restarting the PC, contact your system administrator.
5.5.
Making a Call
Problem
Address book is not
opened even after
clicking the Address
Book Button
5.6.
Action
• Address book is not allocated to the Address Book Button.
Allocate your address book on the Detail tab of the
Configuration dialog.
Receiving a Call
Problem
No ring sound is
heard
Action
• Try adjusting the ring volume.
• Is your handset/headset removed from the USB port on
your PC? If so, connect it firmly.
• If the ring is not restored, even after the above measures
are taken, contact your system administrator.
5.7.
While Speaking with Other Person
Problem
You cannot hear the
other party’s voice
Action
• Is the sound from the speaker too low? Adjust the volume
of the sound from the speaker.
• Is your handset/headset removed from the USB port on
your PC? If so, connect it firmly.
• If it is not restored, even after the above measures are
taken, contact your system administrator.
73
Problem
The other party
cannot hear your
voice
Action
• Is the Mute button active? Click the Mute button again.
Transmission volume • Remove and reconnect the USB handset/headset after
terminating Softphone. If it is not restored by removing and
is too low or not heard
reconnecting, repeat this operation.
by other party while
USB device is in use
The other party’s
voice is heard from
PC speaker, but not
from the USB device
• After terminating Softphone, restart your PC.
You failed to make a
call to an outside line
• Are you using a system where an additional number such
as “o” must be prefixed to the front end of the phone
number to make a call? In this case, you need to perform
either of the following operations:
• If it is not restored, even after the above measures are
taken, contact your system administrator.
- Enter the other person’s phone number after entering an
additional number such as “0”.
- If you cannot make a call to the outside line after the
above measures are taken, contact your system
administrator.
Your PC froze during
call
• The call is cut. Restart your PC and redial the call.
Other person’s voice
is heard with a delay
• There is a problem with the Softphone. This is due to
network congestion.
You failed to answer
the held call again
• When you hold a call by pressing the Hold button twice
(exclusive hold), you can answer the call only by the
phone you placed on hold.
• If the operation is abnormal at the next starting, contact
your system administrator.
• Did you press the Hold button twice? If you pressed the
You attempted to
Hold button twice (exclusive hold), you can pick-up the call
forward the call to a
only at the phone you used to place the other party on
person near you, then
hold.
you were unable to
pick-up the call after
relocating to that
phone
74
Problem
Volume display is
blinking in yellow or
red
5.8.
Action
• Is your PC activity heavily loaded? Terminate some of
your applications.
• Is your network activity heavily loaded? Contact your
network administrator.
When Having a 6/8-Party Conference
Note: This requires the system environment where optional 6/8-party conference is
available and the setting on the PBX.
Problem
6/8-party conference
cannot be started
Action
• Setting on the PBX side is required. For details, contact
your system administrator.
• Conference trunk may have reached the fixed number.
Wait for a while and attempt the operation again.
5.9.
When Using Call Forward-All Calls
Problem
A call was not
forwarded to the
specified forwarding
destination
Action
• Did you set forwarding on the Call Forwarding Settings
screen?
• Is the phone number of the forwarding destination
incorrect?
• If the forwarding destination is an outside line, have you
added an additional number such as “0” to the front of the
phone number of the forwarding destination?
5.10.
When Using a Short Message
Problem
A short message
failed to be received
by other person
Action
• Do you have the right extension number of the
destination?
• It may take some time for a short message to be received.
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Problem
Action
The other person says • Does the other person have the right extension number?
that they have sent a • Is “Short Message” displayed on Taskbar? If so, it is set
short message but
so that the operation on reception of a short message will
you have not received
not pop-up.
it
• It may take some time for a short message to be received.
5.11.
When Using PC Recording
Problem
PC Recording is
unavailable
Action
• If VMS is installed on your system. Voice Mail, not PC
recording, runs when the Record button is clicked. In this
case, right-click the Record button to select “PC
Recording”.
• Is your hard disk free-space becoming too small?
Recording requires about 1MB of hard disk space per 1
recording minute.
5.12.
When Using Video Conference/Application Cooperation
Problem
Video Conference
Application
Cooperation is
unavailable
Action
•
Start NetMeeting only and confirm the following
settings. If any one of the settings is checked, Video
Conference/Application Cooperation is unavailable.
- In NetMeeting click [Tool (T)} > [Option(O)]. If
Received Call and Sent Call are checked in the
[Security] tab on the Option screen, clear the checks.
- In NetMeeting click [Tool (T)} > [Option(O)]. If Execute
NetMeeting in the background at the start of
Windows is checked in the [General] tab on the Option
screen, clear the check.
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5.13.
When Using Video Conference
Problem
You failed to use
video conference
Action
• Is the camera connected properly?
• Have you installed virus detection and/or firewall software
that may be blocking communication? When using the
Softphone and these types of software applications
together, a new setting may be required. Contact your
system administrator.
The other person has • You can send only your image to the other person.
not connected a
camera
The image failed to
move smoothly
• Depending on the network status, the image may not
move smoothly, or may stop.
• When you browse the internet, or send or receive a mail
during the video conference, the image may move slowly.
You want to use video • Video conference is available only in a one-to-one call.
conference by more
than one person on
each side
5.14.
When Using Application Sharing
Problem
Action
Application Sharing is • Did you check the [Allow Control] button at start-up?
unavailable
• Have you installed virus detection and/or firewall software
that may be interfering? When you use Softphone and
these types of software applications together, a new
setting may be required. Contact your system
administrator.
In order to share an
application, should
the same application
be installed on both
PCs?
• No. You can share operations even if the same application
is not installed on the other PC.
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Problem
Action
• Shared operation may become slow or be interrupted due
Operation becomes
to congested status of the network.
slow while sharing an
application
• When you browse the internet, or send or receive a mail
during application sharing, the operation may become
slow.
5.15.
When Using White Board
Problem
Action
White Board is
unavailable
• Have you installed virus detection and/or firewall software
that may be interfering? When you browse Softphone and
these types of software applications together, a new
setting may be required. Contact your system
administrator.
Operation becomes
slow
• White Board operation may become slow or be
interrupted due to congested status of the network.
• When you browse the internet, or send or receive mail
during application sharing, the operation may become
slow.
5.16.
When Using File Transfer
Problem
Action
You failed to use the
transfer
• Have you installed virus detection and/or firewall software
that may be interfering? When you browse Softphone and
these types of software applications together, a new
setting may be required. Contact your system
administrator.
Transfer speed
becomes slow
• Time required to display message may be extremely
delayed due to congested status of the network.
• When you browse the internet, or send or receive a mail
during chatting, the operation may become slow.
• Transferring a large file may take some time.
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5.17.
When Using Chat
Problem
Action
Chat session(s) are
failing
• Have you installed virus detection and/or firewall software
that may be interfering? When you browse Softphone and
these types of software applications together, a new
setting may be required. Contact your system
administrator.
Chat message(s)
experiencing a time
delay
• Time required to display message may be extremely
delayed due to congested status of the network.
Unable to Chat in 3Party Conference
between all three
parties
• Chat in 3-Party Conference mode is only supported
between first two call parties. To use chat with 3 or more
parties, the 6/8 party conference feature must be
configured and used instead.
5.18.
• When you browse the internet, or send or receive a mail
during chatting, the operation may become slow.
Changing the Login Password From User Tab of User Setting
Error Window
Action
“Login password is
changed. Because
the current password
does not accord, the
setting of automatic
login is not applied.”
• Change of the login password has succeeded, however,
because the current password does not match the setting
of "Automatic Login" in the user tab of the user setting, the
password setting to use automatic login is not changed.
To change the setting, reset the "Automatic Login" field in
the user tab of the user setting.
“The new password
does not accord.“
• Change of the login password has failed because the new
password does not match. The password setting to use
automatic login is not changed.
“Because the IP
extension login is in
function regulation,
the change of login
password is failed.”
• Change of the login password has failed because the
server is regulating the IP extension login function.The
password setting to use automatic login is not changed.
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Error Window
Action
“Because the readout • Change of the login password has failed because the
server has failed to read out the current password.The
current password is
password setting to use automatic login is not changed.
failed, login password
cannot be changed.”
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“Because the
checking of current
password is failed,
login password
cannot be changed.”
• Change of the login password has failed because the
server has failed to check the current password.The
password setting to use automatic login is not changed.
“The change of login
password is failed”
• Change of the login password has failed because of other
reason than above.The password setting to use automatic
login is not changed.