Quick Reference Guide: Reset Password

Quick Reference
Guide: Reset
Password
How to reset password
This Quick Reference Guide shows you how to reset your password if you have forgotten it. There are three ways to reset your
SingPass password:
1) Online
2) Via mail
3) In person at SingPass counters
Steps List
Links / Screenshots
1.
RESET PASSWORD
To reset your password online,
go to the SingPass website.
(https://www.singpass.gov.sg/)
(a) Click “Reset Password”
under the Services tab on the
homepage.
Please note that you will only
be able to reset your password
online if you have registered
your preferred mode of contact
and have set up your security
questions and answers. This
function allows you to reset
your password immediately.
a
Quick Reference Guide
Reset Password
2.
Read the following instructions
before using the Reset
Password e-Service.
Enter the following details:
SingPass ID
Full Name
NRIC / FIN number
Date of issue of NRIC or
FIN
(e) Verification code
(a)
(b)
(c)
(d)
(f) Tick the checkbox to
agree with the Terms of
Use.
(g) Click “Next” to proceed.
a
b
c
d
e
f
g
3
Quick Reference Guide
Reset Password
3.
(a) Enter the answer to one of
the two security questions
that you have set up
previously.
(b) Click “Next” to proceed.
Note:
Answer to the security
question is not case sensitive
and your account will be
locked from the “Reset
Password” function if you fail
this step twice.
a
b
4
Quick Reference Guide
Reset Password
4.
If your answer to the security
question is correct, a One-time
Password (OTP) will be sent to
your preferred mode of
contact, either via SMS or
email.
You should receive this OTP
within one minute of your
request. If not, click on the
“Resend OTP” link to request
for a new OTP.
a
a) Enter the 6-digit OTP.
b) Click “Next”.
b
Please note that this OTP will
expire within five minutes of
receipt.
5
Quick Reference Guide
Reset Password
5.
(a) Enter your new password
twice.
(b) Click “Submit” button to
proceed.
Note: Please note these
guidelines when setting your
password:



Password cannot be the
same as User ID
Password to be between 8
– 24 alphanumeric
characters, preferably
containing upper case
letters and symbols, with at
least 1 letter and 1
number.
Common passwords are
disallowed, e.g.,
“password123”,
“pwd12345”.
a
b
6
Quick Reference Guide
Reset Password
6.
You have successfully reset
your password.
You can now proceed to log in
with your new SingPass
password.
You will receive an SMS or
email notification to inform you
of this password reset. A
notification letter will also be
mailed to your registered
address within four working
days for local addresses to
inform you of this password
reset. It will take longer than
four working days for overseas
addresses.
a
(a) Click “Ok”.
7
Quick Reference Guide
Reset Password
7.
MAIL MY PASSWORD
To reset password via mail,
visit the SingPass website
(https://www.singpass.gov.s
g/)
a
a) Click “Reset Password”
under the Services tab on
the homepage.
8
Quick Reference Guide
Reset Password
8.
(a) Click “View alternative
SingPass reset options”
(b) Click “Get SingPass via
mail” to proceed.
a
b
9
Quick Reference Guide
Reset Password
9.
Read the following instructions
before using the Mail My
Password service.
Enter the following details:
(a) Full name
(b) NRIC/FIN Number
(c) Date of issue (as inNRIC
or FIN)
(d) Registered postal code or
passport number
(e) Verification code
(f) Tick the checkbox to
agree to the “Terms of
Use”.
(g) Click “Submit” to
proceed.
a
b
c
d
e
f
g
10
Quick Reference Guide
Reset Password
10.
After verifying your details,
your online request is
completed.
You will receive a SMS or
email notification via your
preferred mode of contact to
inform you of this request.
A notification letter will also be
mailed to your registered
address to inform you of the
successful online request for
password reset.
a
A PIN mailer with a temporary
password for one-time use will
be mailed to your registered
address within four working
days for local addresses.
Please note that it will take
longer for overseas addresses.
After receiving your PIN mailer,
log in to your SingPass
account using this temporary
password. .
(a) Click “Ok” to exit
confirmation.
You are required to replace
this temporary password.
11
Quick Reference Guide
Reset Password
Note: Please note these
guidelines when setting your
password:



Password cannot be the
same as User ID
Password to be between 8
– 24 alphanumeric
characters, preferably
containing upper case
letters and symbols, with at
least 1 letter and 1
number.
Common passwords are
disallowed, e.g.,
“password123”,
“pwd12345”.
12
Quick Reference Guide
Reset Password
11.
For further assistance, you
may visit your nearest
SingPass counter with the
necessary documents to reset
your password.
a
a) Click “Reset Password”
under the Services tab
13
Quick Reference Guide
Reset Password
12.
a) Click “View alternative
SingPass reset options”
b) Click “Show counter
locations”.
a
b
14
Quick Reference Guide
Reset Password
13.
There will be a list of all the
SingPass counters that you
may visit in-person during
operating hours to request for
an on-the-spot password reset.
You will also be shown a list of
documents to bring along.
If you need any clarification or
have queries about your
SingPass account, check out
the Frequently Asked
Questions or contact us at +65
6643 0555 or
[email protected].
Our customer service officers
will be happy to assist you.
If you require further
assistance, you may visit the
nearest SingPass counter with
the necessary documents for
verification.
15
Quick Reference Guide
Reset Password
16