Trigold E-Trading Guide - IRESS Mortgage Services Support

e-trading on Trigold Prospector: a guide
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e-trading on Trigold Prospector
What is e-trading?
Why is e-trading beneficial to me?
There are two key reasons to use e-trading platforms such as
ETC and MTE; time saving and compliance records.
e-trading is a general term for
making applications to lenders
and product providers from your
desktop. Trigold Prospector has
its own platform called Electronic
Trading Centre (ETC), designed
specifically to take client data used
in research (Fact Find, Sourcing)
and use this to pre-populate
mortgage application forms.
Time saving
Whether you use the fact find in Trigold Prospector or your back office
system integrated with Trigold Prospector, the majority of your client
information can be re-used to populate application forms in ETC and
MTE. This obviously means you can be faster and more accurate when
completing the forms.
Any additional information used in one AIP can be used to populate
other AIPs which again saves time if you have to do more than one
AIP for a client. This is also true for full mortgage applications where
data entered previously for AIPs is stored and retrieved to populate
the full mortgage application. This is what e-trading is all about –
working smarter and using technology to help you cut down on time
consuming tasks like re-typing information.
Trigold Prospector users also have
access to another platform called
the Mortgage Trading Exchange
(MTE) which works in a similar
way but has access to some
different lenders.
Compliance
Whenever you use ETC on Trigold Prospector to submit applications, a
copy is automatically saved with the client file. This means that every
document you produce on the system from IDD, to KFI, to application, is
marked with a date and time stamp for a pinpoint accurate compliance
record.
Supporting Lenders
ETC
Lender
Accord Bank
AToM (Packager)
MTE
AIP
Full
AIP
Full
Instant Mortgage Instant Mortgage
Decision Application Decision Application
3
3
Clydesdale Bank PLC
Complete FS
3
3
3
3
Coventry BS / Godiva
3
3
Halifax
Nationwide BS
3
3
3
3
3
Lender
3
3
3
3
AIP
Full Instant
AIP
Full
Mortgage Instant Mortgage
Decision Application Decision Application
3
Scottish BS
Scottish Widows Bank
3
3
The Mortgage Works
3
Tipton BS
Virgin Money
Woolwich
3
MTE
NatWest Int Sols
Solent MS (Packager)
Furness BS
Leeds BS
ETC
3
3
3
3
3
3
3
3
3
3
Initially, for maximum efficiency, we recommend that you use those lenders in the table marked ‘AIP Instant Decision’.
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How to access ETC and MTE from Trigold Prospector
ETC is installed as part of your original
Trigold Prospector download. However,
to add MTE to your system, please
click ‘Install MTE’ from within Trigold
Prospector. To do this, select ‘Mortgage
Applications’ from the front screen
on Trigold Prospector. If you have not
previously installed MTE you will see
the ‘Install MTE’ button.
By clicking ‘Install MTE’ you will be
taken to a registration page. From here
simply complete your details and follow
the on-screen instructions to complete
the set-up. A step-by-step guide to
installing MTE is given in the Appendix.
Launching ETC and MTE
There are three ways to launch ETC
and MTE from Trigold Prospector:
1. Client screen
Click ‘Applications’ from within a
client file.
The first screen will ask you to select
which product (for which a KFI has been
produced) you wish to apply for.
Each product displayed in the pop up
window has an ‘Apply’ button next to
it. Click this to apply for that product.
At the bottom of the window there are two
sections ‘Select Provider’ and ‘Cancel’.
Clicking ‘Select Provider’ will open
the lender screen to select a lender
to apply to.
If you have not created a KFI, you will
be prompted to either source for a
product or continue straight to the
mortgage application.
If you choose to go straight to the
application (‘No’) the provider screen
will open, displaying a list of all the
lenders on the right hand side.
Clicking ‘Yes’ will take you to the
client screen to source.
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On the left hand side the client’s
name will be highlighted. On the right
you will be asked to select a lender
to apply to. The ETC and MTE sections
at the bottom of the screen will
become active if they hold a form
for the lender highlighted.
Clicking ‘Submit AIP’ or ‘Submit
FMA’ when active will take you to
the application form.
2. Sourcing for a product
The second way to launch ETC and
MTE is from the sourced products
screen in Trigold Prospector.
When an ETC or MTE lender is
highlighted you will see the platform’s
logo and ‘Apply’ button appear at
the top right of the results list. There
may be one or both depending on the
lender highlighted.
By clicking ‘Apply’ you will be taken
to the lenders form or where there is
a choice of selecting between ETC or
MTE. Similarly if there is a choice of
AIP you will be asked to select which
to launch from the following screen.
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3. Main menu
The third way to launch ETC and
MTE is through the ‘Mortgage
Applications’ section from the
main menu in Trigold Prospector.
The following window requires you
to select a client from your client
list. You will also need to select a
lender from the provider list. Once
the selections have been made
click ‘Apply’ to launch the form.
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Appendix
Mortgage Trading Exchange (MTE) installation guide
for Trigold Prospector users
How to install MTE
Click on ‘Register to download MTE’
and complete the required details.
Once completed, you will be shown
a screen where you can click on
‘Download’ to install MTE. You will
also receive an email with this link.
Save the software to your desktop and
then select ‘Run’. Once installed
proceed with registering the software.
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Registration
On opening the MTE software a login
window will appear. If you have not
previously registered for MTE (this is an
additional registration to the software),
you will now need to follow a quick
and easy registration process. Click
on ‘Register’. You should make sure
you have your FSA number to hand.
(You will need to have internet access
at this point as the link will take you
through to the MTE registration website).
The MTE registration website will open.
Click on ‘New User’ to continue.
Should you ever need to change any of
your registration details like FSA number
you can do so by logging on to www.
mteregistration.co.uk or ‘my account’
on www.mtedirect.co.uk. You will need
the following details to login:
> User ID
> Pin Number
> Password
> Surname
If you can’t remember your details
please call MTE Customer Services
on 0871 384 0055 for assistance.
Once you have logged in, you can edit
any information previously entered
including FSA number, address etc. Once
you’ve made the sufficient changes click
‘save’ to keep the changes.
Whenever changes are made on the
MTE registration you will need to select
‘get token’ again when logging back into
the MTE software and wait two hours
before submitting any applications to
any lenders.
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Selecting and completing application forms using MTE.
Selecting an application
Having logged in to MTE via Trigold
Prospector, you will see a row of buttons
at the top of the screen.
By clicking on the ‘New Form’ icon, this
will allow you to select your required
application form from the list available
on MTE.
You will see that the list is divided into
Agreements In Principle. Full Mortgage
Applications, Key Fact Illustrations, Buy
to Let, Insurance and Packager. Simply
select the form that you wish to complete
from the relevant tab and click ‘OK’.
You will then see an Applicant box appear.
This prompts you to select whether you
are starting with a brand new client or
if your current client is the one that you
wish to use. Just ensure that you select
the right option and click ‘OK’.
MTE doesn’t need to be connected to the
internet for you to complete forms, this
means that should your client not have
all the information to hand when you are
applying for their mortgage you can always
store the application and finish it at a
later date.
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Completing a new
application
Once you have chosen your application
form to complete and it appears on your
screen, you will notice that the client
information collected so far would have
been automatically pre-populated for you.
To finish completing the outstanding
questions, you can either work your way
through the questions by scrolling down
through the application form until you get
to the end. Alternatively, you can use the
‘Validate’ button at the top of the screen.
Having clicked on ‘Validate’, this will
provide you with a list of questions
that are outstanding. Only once you’ve
completed all of these items will the
form be sent to the lender.
As you answer the questions and move
onto the next one, you will notice that the
red cross will change to a green tick.
Once you have completed all of the
outstanding questions, click on ‘Validate’
once more to check that the application
is complete.
If you have completed all of the
mandatory questions, you will see a
confirmation box appear. Click ‘OK’ and
the application is saved and is now ready
to send to the lender.
MTE is an offline application which means
you can save and edit your application form
as many times as you want to before
submitting it to the lender.
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What to do now
If you would like to arrange a personal
demonstration, contact:
0845 068 3000
[email protected]
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