Start... Add... Access It`s as easy as Welcome to WebEx Remote

Welcome to WebEx
Remote Access.
Management
e Access
e Support
System Management
Remote Access
Remote Support
Start using WebEx Remote Access today.
Management
It’s as easy as
e Access
e Support
and other devices in real time—over the web.
System Management
View and control remote systems to solve problems as if you were on
site without leaving your desk.
Remote Access
You’ll have happier customers, and you’ll be more productive than ever.
Write in your access info—and keep this quick start guide in a
Remote Support
handy place.
You’re set to support and manage unattended computers, POS systems,
123
Start...
Add...
Access
Your site:
Your User name:
Your Password:
Your site administrator:
Take advantage of these resources to get the most out of your WebEx solution.
Learn how to use WebEx like a pro at
http://university.webex.com
Get up to speed fast—and gain expertise with all the features of
your WebEx application. Visit WebEx University for access to a
wealth of learning resources—many available at no charge to you.
You’ll find:
• A full schedule of live, online classes.
• An extensive catalog of self-paced training.
• Quick “How do I…?” tutorials on a variety of topics.
Take as many classes as you like, as often as you like. And, be sure to ask us about private training.
Get fast resolution to technical issues at
www.webex.com/go/getsupport
Need help? Don’t worry. World class technical support is included with your WebEx solution.
Visit our support site to access the WebEx knowledge base,
review FAQs, find downloads, submit a support ticket, access billing information, and find international support phone numbers.
Misplaced your password?
Contact us at: www.webex.com/go/password and we’ll email it to you right away.
CORPORATE HEADQUARTERS: WebEx Communications, Inc., 3979 Freedom Circle, Santa Clara, CA 95054 USA Tel: +1.408.435.7000 Fax: 1.408.496.4353 ©2005 WebEx Communications, Inc. All rights reserved. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. All other trademarks are the property of their respective owners. QS-SC-RS-122005
Remote Access
1
Management
Access
Support
Start
your remote Management
access session.
Access
Support
2
basic steps
A
3
c
On Support Center home page click
on Remote Access on
the left hand navigation bar.
System Management
Remote Access
Remote Support
A
Under the Action column, click on
the envelope icon to send an email
invitation to your customers to add
a Remote Access agent on their
computers.
B
Type in the email address of the
customer whose computer you will
be accessing. Click Send.
C
Your customer simply clicks on
the link in the email invitation
and follows the steps to install
the Remote Access agent on
his or her computer.
A
• Site Administrators can add groups of computers, manage user access and set multiple levels of security. For administrator functions, please refer to the Remote Access User Guide.
• You can also deploy Remote Access agents to remote
computers using the software distribution capabilities in
WebEx System Management.
• The person installing the Remote Access agent must
have administrator rights on that computer.
Once the Remote Access agent is
installed on the remote computer,
you can see the remote computer on
your Remote Access dashboard.
B
Click on Connect to access
the remote computer.
• Site Administrators can set up multiple levels of
security to ensure only the authorized individual can
access the specified computers by setting password,
limiting access by IP Address or user accounts and
requiring phone authentication.
C
For faster diagnosis and resolution,
take advantage of the available
features such as File Transfer,
Reboot & Reconnect, remotely
sending Ctrl-Alt-Delete and more.
• Learn how to use these advanced features at http://university.webex.com.
Access
the remote computer.
Click on the login button on the
upper right hand corner of the
Support Center site.
System Management
B Enter your User Name and
Remote
PasswordAccess
and click Log In.
Remote Support
Add
a remote access agent on customer’s computer.
optional steps