Migration Services Susan McEvilly, CEO Meet Me In The Cloud, LLC

Migration Services
Susan McEvilly, CEO
Meet Me In The Cloud, LLC
[email protected]
MIGRATION PROJECTS TYPICALLY INCLUDE THE FOLLOWING
1. The customer is migrating from a Competitive collaboration
solution to WebEx:
 From Lync
 From Live Meeting
 From GoToMeeting
 etc.
2. The customer is migrating from a 3rd party audio solution to WebEx
audio:
 From Level 3, Verizon or Intercall
 From MeetingPlace
3. The customer is migrating from WebEx Meeting Center to WebEx
Enterprise Edition
PLANNING IS PRIORITY #1 DURING A
MIGRATION
Customers Typically Want:
Project Plan
Planning
1. Minimal disruption to the business
2. Invisible back office processes
3. Clear, well-timed, concise communications
Communication Plan
4. End user and Administrator training
5. Demonstrations and Q&A sessions
Training Plan
6. Automation, as much as possible
7. Opportunities for Q&A
8. Good QA and test plan
Test Plan
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
Get Ready for
WebEx!
WebEx
Upgrade
Tonight
Communicati
on #1
WEEK 1
21
Communication
#2!
WEEK 2
22
28
5
23
24
29
Drop-In
Session &
VOD:
How to use
WebEx for
AUO
26
27
30
1
2
3
4
8
9
10
11
17
18
Drop-In
Session: An
Overview of
TC, EC, SC
7
Decommission
Non Webex
Services.
Communicatin
#3
WEEK 4
12
Metrics Review
and Graduation
Execute On The
Test Plan & Add
New Services
And AUO
Welcome
Emails
Received
Meeting Center
End-User
Training for
new Users
6
SUNDAY
25
Create New
Accounts
Create User
Upload File
Drop-in
Session &
VOD:
How To Install
Productiviity
Tools
WEEK 3
SATURDAY
Grow Usage/ Q&A
13
14
15
16
[email protected]