User Guide - SoftTech Solutions

Transcription

Professional Edition
Standard Edition
User Guide
http://www.sundetective.com
Copyright SoftTech Solutions-- Not to be Reproduced
On-Line! Detective for SunTM User Guide
Copyright
Copyright 2004
SoftTech Solutions LLC
1080 Centre Road, Suite B
Auburn Hills, Michigan 48326
Phone: (248) 475-4758
Fax: (248) 475-5757
Email: [email protected]
Homepage: www.stsolutions.com or www.sundetective.com
The information in this document is the sole property of SoftTech Solutions LLC. Reproduction or
distribution of this Software in whole or in part is forbidden without the express written consent of SoftTech
Solutions.
Copyright and intellectual property rights in, and title to, this software shall at all times remain the sole and
exclusive property of SoftTech Solutions. The materials in this software may not be restyled modified,
copied, or used as a basis for creation of a derivative work. SoftTech Solutions retains all rights not
expressly granted.
SoftTech Solutions assumes no responsibility for any errors that may appear in this document.
Sun, Sun Microsystems, the Sun logo, SunSoft, Solaris, OpenBoot, and OpenWindows are registered
trademarks of Sun Microsystems Inc. UNIX and OPEN LOOK are registered trademarks of AT & T. OnLine! Detective for Sun is a registered trademark of SoftTech Solutions. All other products names and
services mentioned herein are the trademarks of their respective owners.
Table of Contents
Copyright 2
Table of Contents 3
Installation 5
Operating System Requirements 5
Hard Disk Requirements 5
Installing Detective On Sun Workstation Running Solaris 5
Mounting Detective CD-ROM (Local) 5
Installing Detective on Systems Running Windows 8
PostScript Fonts and Default Printer (Windows) 8
Unable to Initialize fmviewer.ini Error 9
Running On-Line! Detective for Sun 11
Sun Environment 11
PC Environment 11
Adjusting Window To Fit Screen 11
Exiting On-Line! Detective for Sun 11
Removing On-Line! Detective for Sun 12
Sun Environment 12
PC Environment 12
On-Line! Detective for Sun Overview 13
Detective Overview 13
Revisions 13
Benefits Of Detective 13
Modules 13
Tools, Tips & Technology 15
Part Number Information 15
“Tech Tips” From Experts 15
Diagnostic Routines Not Found In Sun Manuals 16
Red Hyperlinks 16
Edit/Find 16
Search 16
Using Bookmarks And Notes 17
Navigation Bar 17
On-Line! Detective for Sun Sample Screens 19
On-Line! Detective for Sun Main Menu 19
Index And Table of Contents 19
Troubleshooting Flowcharts 20
Popups 21
System Menus 22
Detective Site Map 23
Key Users and Functionality 25
Field Engineers 25
System Administrators 25
Self-Maintainers 25
Resellers 26
Help-Desk Personnel 26
Trainers 26
Detective Editions 27
Professional Edition 27
Standard Edition 27
Technical Support 29
FrameViewer Release 5.5 Information 30
Installing FrameViewer 30
Running Viewer 30
License Agreement 31
U.S. License Agreement 31
Outside (U.S. And Canada) Government Restricted Rights 33
Canada Government Restricted Rights 35
Comprehensive Index 37
Installation
Operating System Requirements
The Detective is available for deployment on machines with the following operating systems: Solaris 2.6
and above, Windows 98, 2000, ME, XP, and NT 4.0.
Hard Disk Requirements
Detective Product
Solaris (OS)
Windows (OS)
Suite Package
~ 400 MB
~ 400 MB
Standard Edition
~ 300 MB
~ 300 MB
Note: For Solaris and Windows users, in addition to the above requirements, it
is necessary to determine on which partition you would like to install the
On-Line! Detective for Sun.
Installing Detective on Sun Workstation Running Solaris
Before You Begin
On-Line! Detective for Sun requires:
•
Sun SPARC workstation or compatible
•
16MB of memory, 40MB of swap space
•
Solaris and OpenWindows
•
See "Hard Disk Requirements"
Mounting Detective CD-ROM (Local)
Follow the instructions included with the system’s CD-ROM drive to install the CD-ROM drive on a local
system. After the CD-ROM is installed and in good working condition, follow the instructions below to
mount the On-Line! Detective for Sun CD on the local system.
Note: The bold type in this section should be your response.
1.
Login to your system as user “root”.
sts77console login% login root (login as user root)
Password: ######## (enter your root password here)
sts77# _
Insert the On-Line! Detective for Sun CD in your CD drive (use a CD caddy if the drive requires
one).
2.
As user root, make a directory for the CD and mount it.
sts77# mkdir /cdrom
sts77# /etc/mount -r /dev/sr0 /cdrom
3.
Verify that CD is mounted correctly.
sts77# /etc/mount (you should see a list of mounted devices including the CD you just mounted)
Note: If Volume Manager is running, the CD-ROM will automatically mount and
a File Manager window will open, showing the contents of the CD-ROM drive.
4.
Locate available disk space on the system.
sts77# df -k
Note: Approximately 400MB of disk space is needed. After executing the
“df -k” command, a screen somewhat like the one shown below appears.
Check the last line in the Available column to make sure that 400 - 500MB of
space is available.
Filesystem
Kbytes
Used
Available
Capacity
Mounted
/dev/dsk/c0t3d0s0
96455
14039
72776
16%
/
/dev/dsk/c0t3d0s6
660622
04489
390073
34%
/usr
/proc
0
0
0
0%
/proc
fd
0
0
0
0%
/dev/fd
swap
75636
8
7628
0%
temp
/dev/dsk/c0t3d0s5
143927
44221
85316
34%
/opt
5.
To access the On-Line! Detective for Sun on the CD-ROM, type:
sts77# cd /cdrom/sts
6.
To begin the installation (root permissions are required), type:
sts77# ./read.cd
Install Script will guide you through the rest of the installation process. Depending on which Detective
product you are installing, scripts may vary slightly from the following example.
Welcome to SoftTech Solutions On-Line! Detective Installation. Please
select one of the following options:
1. Install Solaris Suite.
2. Exit.
Enter Choice
>>On-Line! Detective for Sun by SoftTech Solutions<<
Installation requires approximately 400 megabytes of disk space. You will
be prompted for file locations before installing any data.
Would you like to continue? [y or n] y
Note: If possible, install the product in the /opt? directory. This script will
create a softtech directory under your specified path. If /opt is not the
installation directory, you must create a symbolic link to /opt/softtech for the
search engine to operate. Use the following command to create a symbolic
link:
#In -s/your_install_path/softtech/opt/softtech
Install On-Line! Detective for Sun in which directory: /”yourpath” (where
“yourpath” is any available directory of your choice)
Installing On-Line! Detective for Sun in /”yourpath”/softtech.
Preparing for On-Line! Detective for Sun installation...
Filesystem
bytes
used
avail
capacity
Mounted on
/swap660622
254420
53880
200540
22%
/usr
On-Line! Detective for Sun will use 400 Megabytes of disk space. Make
sure you have enough disk space before installing this software.
Next, you will be prompted for a Software license number. The Software
license number is located on the Faxback registration sheet. After
entering the license number the installation will begin. Depending on the
speed of your CD, this may take awhile...
Would you like to continue? [y/n] y
Please enter your software license number: ############# (enter license
number)
...scrolling files
The Installation has finished.
Questions and comments about the On-Line! Detective for Sun can be
directed to SoftTech Solutions’ Help Desk. Phone (248)475-4758 Fax:
(248)475-5757
1. Install Solaris Suite
2. Exit
Enter choice (Enter 2 to exit installation script).
Installing Detective on Systems Running Windows
Note: If installing the On-Line! Detective for Sun on a Windows NT operating
system, be sure to install it with Administrator access.
To install the Detective on a Windows system, follow these steps:
1.
Power on system and start Microsoft Windows.
2.
Login.
3.
Insert the On-Line! Detective for Sun CD into the CD-ROM drive. The installation should
automatically start, If it does not, continue with Step 4, otherwise go to Step 7.
4.
Right-click on the Window’s taskbar Start button. Select Explore.
5.
Locate and double-click the CD-ROM drive icon.
6.
Double-click the Setup.exe file.
7.
Follow the on-screen instructions.
8.
You will be prompted for a registration number. This number can be obtained from the
Detective Faxback Registration sheet.
9.
The installation program will now begin to install the On-Line! Detective for Sun.
PostScript Fonts and Default Printer (Windows)
Because the On-Line! Detective for Sun was designed to run on both UNIX and Windows platforms, it
requires PostScript fonts to work properly.
If errors such as “Missing Fonts” or “Uses Unavailable Fonts” occur when opening the Detective, it is
necessary to install a PostScript driver and make it the default printer while using the product. To do so,
follow these steps.
If no PostScript printer is installed:
1.
Insert the Windows CD.
2.
From the Start menu, select Settings>Printer>Add a Printer.
3.
Follow the prompts to install a PostScript printer. Note: Apple Laserwriter Plus is a
PostScript). We suggest using the Dataproducts LZR 1560 PostScript printer.
4.
Complete the steps in the section "If a PostScript printer is installed:".
If a PostScript printer is installed:
1.
Set this printer as your default by selecting Start>Settings>Printers. Select the PostScript
printer as the default.
2.
Click File>Set as Default.
If you do not wish to set this printer as the default, you may also select the PostScript printer for each
Detective session.
Unable to Initialize fmviewer.ini Error
If the “Unable to Initialize fmviewer.ini” error occurs when starting the On-Line! Detective for Sun, it is
probable that a previous version of FrameViewer was not properly removed and that the system is
pointing to a previously deleted version. To resolve this problem:
1.
Start Windows Explorer and locate the Windows directory.
2.
Locate and open the win.ini file.
3.
Make a backup copy before proceeding.
4.
Use the find function and locate the fmviewer.ini line in the win.ini file.
5.
Delete the entire reference to FrameViewer. See the following example of a win.ini file.
6.
Save win.ini and restart the On-Line! Detective for Sun.
If you have any questions about this procedure, please call the help desk at (248) 475-4758.
Partial Example of Windows 98 win.ini file
In this example, you would delete the lines followed by the four asterisks (****)
[WinZip]
win32_version=6.3
[FrameViewer4]
****
FMHome=C:\SUNDETEC\DEMO
****
IniFile=VIEWER>INI
****
[FrameViewer]
****
FMHome=C:\SUNDETEC\WORKST
****
IniFile=fmviewer.INI
****
[WS_FTP95}
VERSION=96.05.13
[WS_FTP}
DIR=C”\Program Files\WS_FTP
DEFDIR=C:\Program Files\WS_FTP
GROUP=WS-FTP
INSTOPTS=4
[FrameViewer5]
****
FMHome=C:\VIEWER5
****
INiFile=FMVIEWER.INI
****
[PostScript,\\Print server\data product]
ATM=placeholder
(etc...)
Running On-Line! Detective for Sun
Sun Environment
1.
Change the directory to product directory:
sts77# cd/”yourpath”/softtech (where “yourpath” is the path specified during the install
program).
2.
Execute the on-line script:
sts77# ./on-line!
Note: If “/opt” is not the install directory, you must create a symbolic link to /
opt/softtech for the search engine to operate. Use the following command to
create a symbolic link:
#In -s/your_install_path/softtech/opt/softtech
PC Environment
1.
From the Window’s taskbar Start button, choose Programs>On-Line! Detective for Sun>OnLine Detective “Product”. The On-Line! Detective for Sun Main Menu will appear.
2.
If desired, adjust the windows to fit the screen.
Adjusting Window To Fit Screen
If the window does not fit the screen or if the text is too large or too small, change the settings:
Note: Windows Users, because of FrameViewer’s automatic settings, it is
necessary to resize the screen every time the Detective is opened.
1.
Maximize the program window (outer window).
2.
Maximize the Detective window (inner window).
3.
At the bottom right of the Detective window, click on the zoom setting (the number with a %
sign). Choose the desired percentage of the screen to view or choose “Fit Page in Window”
and then “Fit Window to Page” OR
4.
Click on the zoom-in (Z) or zoom-out (z) button at the lower right corner of the screen. Select
“Fit Page to Window”.
Exiting On-Line! Detective for Sun
Click on the Exit link on the Main Menu. This will close all Detective files and exit the FrameViewer.
Removing On-Line! Detective for Sun
Sun Environment
Note: Sun users, please use caution when removing the directory. If you need
assistance, please see your System Administrator or call the On-Line! Detective
for Sun Help Desk at (248) 475-4758.
1.
Locate the user-defined directory containing the On-Line! Detective for Sun program.
2.
The product is self-contained and can be removed simply by removing the /softtech directory.
(See your System Administrator to remove this directory).
PC Environment
1.
From the Start menu, navigate to the Control Panel. Double-click on the Add/Remove
Programs icon. Select On-Line! Detective from the List box. Click the Add/Remove button.
2.
Follow the on-screen directions to complete the program uninstall.
Note: If you have any problems with or questions regarding this product, call
the On-Line! Detective for Sun Help Desk at (248) 475-4758.
On-Line! Detective for Sun Overview
Detective Overview
The On-Line! Detective for Sun is a comprehensive knowledge-base for Sun Microsystems hardware,
software, and peripherals. The Detective incorporates extensive hyperlinks in color photographs for quick
and intuitive navigation.
Revisions
For On-Line! Detective for Sun subscribers, SoftTech provides one formal release per year with interim
updates that can be downloaded from SoftTech’s FTP site.
Benefits of Detective
•
Save incredible amounts of time and frustration by using the Detective’s
troubleshooting techniques, easy-to-find part numbers, and helpful configuration
information.
•
Enhance customer service and support with quick information and answers.
•
Save money by eliminating the need for other expensive reference sources.
•
Reduces the need for Solaris and formal hardware training.
•
Standardizes the process for hardware and system support.
•
Enhances troubleshooting and reduces system downtime.
•
Improves efficiency of your Sun support staff.
Modules
The main menu of the Detective provides access to the different Sun/SPARC systems. This includes an
introduction, system overview, boot PROM information, power supply, memory, FRU removal, and a host
of other modules and important data for each specific system. Each Workstation and Server System
contains the following modules of information:
•
Architecture (Professional Edition Only)
•
System Configurations
•
System Overview
•
Part Numbers
•
FRU Removal and Replacement Procedures (Professional Edition Only)
•
Troubleshooting
•
Advanced Troubleshooting (Professional Edition Only)
•
Table of Contents
•
Alphabetical Index
•
Frequently Asked Questions by System (Professional Edition Only)
•
Troubleshooting Flowcharts by System (Professional Edition Only)
System Included in the On-Line! Detective
Systems Currently Available With On-Line! Detective for Sun
Workstations
Servers
Tape Libraries
Storage Arrays
Sun Blade 2000
Sun Fire 15000/12000
Netra 20
StorEdge L1000
100 Series
Sun Blade 1000
Sun Fire 6800
ft-SPARC 1500/1600
StorEdge L180
200 Series
Sun Blade 100
Sun Fire 4800/4810
Netra ft 1800
StorEdge L20
A1000
Sun Blade 150
Sun Fire 3800
Netra X1
StorEdge L40
2000rsm (3000) Model
Ultra 80
Sun Fire V880
Netra xt 600
StorEdge L60
D1000
Ultra 60
Sun Fire V480
Netra t 1400/1405
StorEdge L700
3500 Series
Ultra 30
Sun Fire 280R
Netra t 1100
StorEdge L9
A5000 Series
Ultra 10
Sun Fire V120
Netra t 1120/1125
StorEdge 3310
T3
Ultra 5
Sun Fire V100
Netra ct 400
StorEdge 3510
S1
Ultra 2
Sun Fire V60X
Netra ct 800
Ultra 1
Sun Fire V65X
Netra ct 1600
SPARCstation 20
Sun Fire B1600 Blade
Netra t1 100/105
SPARCstation 10
Sun Fire V210
Netra T1 AC200/DC200
SPARCstation 5
Sun Fire V240
Netra st A1000
SPARCstation 4
Sun Fire V880z
Netra st D130
SPARCstation 2
Sun Fire V1280
Netra st D1000
SPARCstation IPX
Enterprise 10000
Netra xt 600
SPARCstation IPC
Enterprise 6000/6500
Netra E1
SPARCstation LX
Obsolete Netra Systems
SPARCstation
Classic/X
Netra i150/nfs 150
Enterprise 450
Enterprise 420R
Enterprise 250
Enterprise 220R
SPARCcenter 2000
SPARCserver 1000
•
Netras
A7000
Tools, Tips & Technology
•
SCSI Devices (configurations, compatibility, troubleshooting)
•
Troubleshooting
•
Updated patches and configurations
•
SBus, MBus, PCI, and UPA modules
•
Third-party components
•
OpenBoot PROM (Professional Edition only)
•
NVRAM (Professional Edition only)
•
System Administration (Professional Edition only)
•
Frequently asked questions by system (Professional Edition only)
•
Technical tips (thousands of hard-to-find solutions) (Professional Edition only)
•
Sony monitors
•
Panic! (Professional Edition only)
•
Cables and Connectors (Professional Edition only)
•
Ethernet (Professional Edition only)
•
Fibre Channel (Professional Edition only)
•
FireWire (Professional Edition only)
•
RAID (Professional Edition only)
•
SCSI (Professional Edition only)
Part Number Information
Finding the correct part number and cross-referencing part numbers is easy with the On-Line! Detective
for Sun. Sun part and “X” numbers are hyperlinked to detailed information and replacement procedures.
In addition to part numbers, the Detective provides system compatibility and configuration requirements
for Sun authorized and third-party products.
“Tech Tips” From Experts
The Tech Tips include hard-to-find information or undocumented problems encountered in real field repair
situations. The tips cover a wide variety of topics including installations, upgrades, patches, hardware
compatibility, operating system issues, and third-party peripherals. Accessing the Tech Tips saves time
and can eliminate hours of downtime or exhaustive searches on the Internet.
Diagnostic Routines Not Found In Sun Manuals
The Detective instructs users how to perform diagnostics and resolve problems that traditionally were
passed onto a higher level. Routines include Sun error message interpretation, troubleshooting flowchart
diagrams, troubleshooting techniques specific to individual systems, and root cause determination. These
routines eliminate the expense and time of swapping out parts and the inefficiency of installing the wrong
components.
Red Hyperlinks
All text, charts or numbers appearing in red are hyperlinks. Click to link to more detailed and relevant
information. Remember, to return to your original location, use the double red arrows on the Menu Bar to
retrace your steps (See "Navigation Bar").
Edit/Find
Once in a chapter, utilize the Edit/Find option to quickly navigate to a key work or phrase. This option is
ideal for quick navigation through tables and charts. Understand that this function will only work on the
open active document.
Search
The Detective’s Search function can be used as a global search. You can use it to search through the
entire Detective!
The Search engine does not locate a dash (“-”) separating the first and second sections of all Sun part
numbers. When using the search, type the part number without the dash, but make sure to use a space in
it’s place.
Example: Type “501 1540” instead of “501-1540”.
Note: Make sure that your search preferences are set to boolean and not free
text. Otherwise, the search will find all occurrences of 501 or 1540.
Using Bookmarks And Notes
Use the bookmarks and notes functions of the On-Line! Detective for Sun to link immediately to or
annotate often-referenced pages. (See "Creating A Bookmark" and "Creating A Note")
Note: Any bookmarks or notes created for past versions will be DELETED when
a new version is installed.
Creating A Bookmark
To create a bookmark, follow these steps:
1.
Go to a paragraph that you wish to bookmark.
2.
Hold down the Control key while clicking in the paragraph.
3.
Choose Edit>New Bookmark.
4.
Enter a bookmark title.
5.
Click the Create button to make the bookmark appear.
6.
Choose Bookmarks>Navigation>”your bookmark” to jump directly to the bookmarked text.
Creating A Note
To create a note, follow these steps:
1.
Navigate to the paragraph you wish to annotate.
2.
Hold down the Control key while clicking in the paragraph.
3.
Choose Edit>New Note.
4.
Enter the note title and text.
5.
Click the Create button to insert the note. A small note icon appears near annotated text.
6.
Click the icon to view the note.
View a list of all the notes by choosing Navigation>Bookmark.
Navigation Bar
To navigate in the Detective, click on the navigation menu buttons located at the right of the screen.
•
Previous Link- Within the Detective, it is possible to return to the previous 255
locations by clicking this link. Each link that has been used in a session was
recorded in a stack. It does not matter if you navigate page-by-page, module-bymodule, or menu-by-menu, you will always return to where you started. (This is
similar to a Web Brower’s back button).
•
Previous Page- This button hyperlinks to the previous page in a module.
•
Menu- Click to hyperlink to the “Parent Topic” within a module. If you are in a
system module, the button links to the System’s main menu. If not, the button will
hyperlink to the Detective main menu.
•
Next Page- Hyperlinks to the next page in the module.
Previous Link
Previous Page
Main Menu
Next Page
Return to module
contents
On-Line! Detective for Sun Sample Screens
On-Line! Detective for Sun Main Menu
The main menu contains tabs linking to information on Workstations, Servers, Solaris, Parts, Storage,
Netras, Troubleshooting, Technology, and Buy and Sell.
Index And Table of Contents
All sub-menus have an Index and Table of Contents. The Alphabetical Index will provide quick navigation
to all topics covered in a particular section. The Table of Contents is laid out exactly as information
appears in the Detective. Just click on a heading to hyperlink there!
Each Table of Contents or Index item is
an active link!
Troubleshooting Flowcharts
The flowcharts assist in troubleshooting a particular Sun system or Solaris topic. Click on areas in red to
hyperlink to the module explaining a procedure. Click on double red arrows to hyperlink back to were you
left off in the flowchart.
Hyperlink through
this easy-to-follow
troubleshooting
flowchart.
Popups
All photos in the Detective have “hot spots” with executable sub-menus. Click on any FRU (field
replaceable unit) and a menu of options appears. Choose an option to hyperlink within the popup.
Click on any component in a photo to
receive a popup with
pertinent system
information. Click to
hyperlink.
System Menus
Every Workstation and Server module in the Detective is broken down into sub-modules which may
include: Overview, Part Numbers, Configurations, Frequently Asked Questions, FRU Removal and
Replacement Procedures, Architecture, Troubleshooting, and Advanced Troubleshooting.
Navigate via
photo or text on
every system
main menu.
Detective Site Map
For a quick view of the hierarchy of the Detective, click on the Site Map link in a popup or from the main
menu. The site map lists the major modules contained within the Detective. Click on a link to view that
topic or module.
Click on the hyperlink to navigate to
any Detective
module.
Key Users and Functionality
The Detective is used extensively, but not exclusively, by:
•
Field Engineers
•
System Administrators
•
Self Maintainers
•
Resellers
•
Help-Desks
•
Trainers
Field Engineers
The On-Line! Detective for Sun is so intuitive that maintenance personnel can access critical information
in seconds and resolve hardware problems in minutes. This diagnostic support tool allows technicians to
pinpoint problems before opening the chassis, which reduces or eliminates the “chop-and-swap” method
of repair.
The Detective documents all replacement procedures and necessary settings for component installation
or repair. The tool is also great for training, offering 100% recall of all information. Cross-training engineers
is made simple, so PC (or other UNIX platform) technicians can become Sun experts overnight.
System Administrators
The On-Line! Detective for Sun provides critical information concerning the hardware and operating
system specifically designed for system administrators. The Detective now offers a Solaris module.
These tools offer solutions for system crashes, Solaris troubleshooting, component configuration, disk
array and RAID device setup, upgrading an OS and much more! The Detective gives diagnostic support
to determine hardware, Solaris or network problems. Once a problem is determined, the Detective helps
resolve dilemmas in the quickest fashion possible. If there is a need for third-party support, the Detective
assures that the right level of technician is sent with the appropriate parts.
Self-Maintainers
The On-Line! Detective for Sun is a necessary addition to any IT or IS department. The tool covers total
system support including troubleshooting, compatibility requirements, hardware configuration, repair and
maintenance procedures. Whether it is diagnosing a down system, upgrading a current platform,
replacing a disk drive, or ordering replacement parts, the Detective quickly provides hard-to-find
solutions.
Resellers
The On-Line! Detective for Sun allows Sun resellers and brokers to better serve their customers by
streamling access to critical information. Part numbers (including “X” options), configuration information,
and component compatibility (by system) are available with a click of a mouse. The Detective also
includes many third-party products. Current customers agree that one cannot be an effective Sun Broker/
Reseller without this tool.
Help-Desk Personnel
The Detective increases the ability to provide quick and accurate information to the customer. The
graphics enhance the ability to paint a picture over the phone, enabling Help Desk personnel to improve
response time and expedite call closure. When more detail is necessary, such as compatibility charts or
diagnostic routines, the information can be printed and faxed within minutes.
Trainers
Humans are pictographic in that we process information best visually. For this reason, the On-Line!
Detective for Sun has hundreds of photos and illustrations hyperlinking to related topics. When used in a
training environment, the Detective will ensure 100% recall. Students can learn at their own pace, or be
instructor-led. Students can also keep notes and bookmarks electronically which can be secured or
shared over a network. (SoftTech Solutions provides customized training courses. To receive information
on how SoftTech can customize a training course for your department, call SoftTech Solution’s Sales at
248-475-4758).
Detective Editions
Professional Edition
This version harnesses the complete power of the On-Line! Detective for Sun. The Professional Edition
provides competency and expertise necessary to support all aspects of Sun workstations and servers. It
provides comprehensive support from a Solaris and hardware perspective including troubleshooting,
diagnostic, and break and fix information.
This product is crucial for system administrators, field engineers, and anyone who maintains, supports, or
administers Sun equipment. Each Workstation and Server system may contain the following modules of
information:
•
Architecture
•
•
System Overview
•
Part Numbers
•
FRU Removal and Replacement Procedures
•
Troubleshooting
•
Advanced Troubleshooting
•
Table of Contents
•
Alphabetical Index
•
Diagnostic flowcharts
•
Solaris Module
•
Solaris Self-Paced Certification
•
Full-color photos of entire systems and boards
Benefits:
•
Standardization: Standardize processes for hardware and system support
•
Reduction: Minimize costly system downtime by putting information at the “point of
need”
•
Optimization: Improve the efficiency of your Sun support staff
•
Savings: Solve problems faster which saves time, money, and resources
Standard Edition
The Standard Edition is a software tool that provides incredible support for those who need information
and need it fast. The on-line format makes bulky reference manuals, homegrown databases or hours on
the Internet searching for pertinent data obsolete.
The Standard Edition puts the power of information at the fingertips of system administrators, Help Desk
personnel, and resellers of Sun equipment. High-lights of the tool include:
•
Sun part numbers, X options, and third-party products
•
Component compatibility by system for SCSI, PCI, and MBus/SBus technologies
•
Configuration rules and requirements
•
Easy navigation and information access
•
Elimination of the need for bulky manuals
•
Great sales tool that provides both pre-and post-sales support
Each system contains the following modules of information:
•
•
Part Numbers
•
Troubleshooting
•
Table of Contents
•
Alphabetical Index
•
Full-color photos of entire systems and boards
Technical Support
For technical support, please contact the On-Line! Detective for Sun Help Desk:
SoftTech Solutions
Auburn Hills, MI 48326
Phone: (248)475-4758
Fax: (248)475-5757
Email: [email protected]
URL: http://www.sundetective.com
FrameViewer Release 5.5 Information
This section contains information concerning problems that may occur when installing or running
FrameViewer release 5.5.
Installing FrameViewer
If the Installer adds Win32 components to your system, it will restart Windows. It is important to exit
Windows manually and reenter Windows after installation. This ensures that memory is freed and
available to Windows applications. The following error messages may appear during installation:
“The path is not valid” Error
During installation, this error message appears when attempting to install the Detective in a file instead of
in a directory. Try installing again, and specify a directory instead of a file in the Destination Path dialog
box.
“DSHELL caused a GPF in module mstest.exe” Error
If this error message occurs during installation, try resetting the video driver to VGA. Then reinstall the OnLine! Detective for Sun. SoftTech Solutions recommends contacting your video card manufacturer about
the availability of an updated driver.
.ini and .inf files
The fvnetset.ini file contains configuration information and can be modified. The fvnetlay.inf file contains
fileset information for the installer and should not be modified.
Note: All administrators should be sure users have write permission for the
directory in which FrameViewer was installed. If directory permissions are
changed to read-only after installation, this product will work, but user
preferences and session information will not be updated in the .ini file.
Running Viewer
Insufficient Memory Error
If the Windows TEMP directory has less than 35K of space available, FrameViewer may unexpectedly
quit. Before starting, remove any unneeded temporary or swap files from the Windows TEMP directory
and make sur that there is adequate space available in this directory.
License Agreement
U.S. License Agreement
Grant of License
This is a legal agreement between you, the end-user, and SoftTech Solutions. By opening the sealed disk
package or downloading an update, you are agreeing to be bound by the terms of this agreement. If you
do not agree to the terms of this agreement, promptly return the unopened disk package and the
accompanying items to the place you obtained them for a full refund. As Licensee, you may only allow use
of the enclosed software by your employees, consultants and subsidiaries ("Authorized Users") for the
number of users granted by this license, (i.e., single-user version licenses: one unique user; five-user
network version licenses: five total distinct users) and referenced on your purchase order. If the number of
users of the software ever exceeds the licenses, you must purchase additional licenses. You must have a
reasonable process in place to assure that the number of distinct persons using the software does not
exceed the number of licenses.
SoftTech Solutions License
1. GRANT OF LICENSE: SoftTech Solutions grants to you the right to use the specified copy(ies) of the
enclosed SoftTech Solutions software program (the "Software") on a single terminal connected to a single
computer for a single user. If you network the "Software" or otherwise use it on more than one computer or
computer terminal, all distinct users must have a registered License.
2. COPYRIGHT: The "Software" is owned by SoftTech Solutions and is protected by United States
copyright laws and international treaty provisions. Therefore, you must treat the "Software" like any other
copyrighted material (e.g., a book or musical recording) except that you may either (a) make one copy of
the "Software" solely for backup or archival purposes, or (b) transfer the "Software" to a single hard disk
provided you keep the original solely for backup or archival purposes. You may not copy the written
materials accompanying the software.
Limited Warranty
LICENSEE'S OBLIGATIONS: The SOFTWARE shall be used only in Licensee's own business facilities
and Licensee shall not permit any third party to use the SOFTWARE or to allow access to the
SOFTWARE from sites outside of Licensee's business premises, except by an Authorized User, who shall
be allowed to use the SOFTWARE from or at a site other than one of Licensee's business facilities.
LIMITED WARRANTY: SoftTech Solutions warrants that the "Software" will perform substantially in
accordance with the published specifications and that the media will be free from defects for a period of 90
days from the date of receipt; Any implied warranties on the "Software" is limited to 90 days. Some states
do not allow limitations on duration of an implied warranty, so the above limitation may not apply. SoftTech
warrants that it has the authority to grant this license.
CUSTOMER REMEDIES: SoftTech Solutions' entire liability and your exclusive remedy shall be, at
SoftTech Solutions' option, either (a) return product and receive the price paid or (b) repair or replacement
of the "Software" that does not meet SoftTech Solutions Limited Warranty, which is returned to SoftTech
Solutions. This Limited Warranty is void if failure of the "Software" has resulted from accident, abuse, or
misapplication. Any replacement "Software" will be warranted for the remainder of the original warranty
period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE THE
UNITED STATES OF AMERICA.
NO OTHER WARRANTIES: SoftTech Solutions disclaims all other warranties, either express or implied,
including but not limited to implied warranties of merchantability and fitness for a particular purpose.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES: In no event shall SoftTech Solutions or its suppliers
be liable for any damages whatsoever (including, without limitation, damages for loss of business profits,
business interruption, loss of business information, or other pecuniary loss) arising out of the use of or
inability to use this SoftTech Solutions product, even if SoftTech Solutions has been advised of the
possibility of such damages. Because some states do not allow the exclusion or limitation of liability for
consequential or incidental damages, the above limitation may not apply to you.
U.S. Government Restricted Rights
The "Software" and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or
disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. Contractor/Manufacturer is: SoftTech
Solutions LLC. 1080 Centre Road, Suite B, Auburn Hills, Michigan, 48326 Phone (248) 475-4758, Fax
(248) 475-5757, URL www.sundetective.com
This Agreement is governed by the laws of the State of Michigan. Should you have any questions
concerning this Agreement, or if you wish to contact SoftTech Solutions for any reason, please contact us
here:
SoftTech Solutions LLC.
Auburn Hills, Michigan, 48326
Phone (248) 475-4758
Fax (248) 475-5757
Outside (U.S. And Canada) Government Restricted Rights
The “Software” and documentation are provided with RESTRICTED RIGHTS. Use duplication, or
disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1) (ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. Contractor/manufacturer is SoftTech
Solutions LLC, 1080 Centre Road, Suite B, Auburn Hills, MI 48326.
This Agreement is governed by the laws of the country where you acquired this product.
Should you have any questions concerning this Agreement, or if you wish to contact SoftTech Solutions
for any reason, please write: SoftTech Solutions LLC, 1080 Centre Road, Suite B, Auburn Hills, MI 48326,
phone (248) 475-4758, fax (248)475-4758.
trademarks of Sun Microsystems Inc. UNIX and OPEN LOOK are registered trademarks of AT&T. OnLine! Detective for Sun is a registered trademark of SoftTech Solutions. All other products names and
If you acquired your SoftTech Solutions product in ANY OTHER COUNTRY, the following license
agreement applies to you:
ATTENTION: This is a license, not a sale. This product is provided under the following license which
defines what you may do with the product, and contains limitations on warranties and/or remedies.
Grant of License
IMPORTANT: Carefully read this license before using this product. Using this product indicates your
acknowledgment that you have read this license and agree to its terms. If you do not agree, return the
product complete to SoftTech Solutions within 10 days of the date you acquired it for a full refund.
Limited Warranty
LICENSEE'S OBLIGATIONS: The SOFTWARE shall be used only in Licensee's own business facilities
and Licensee shall not permit any third party to use the SOFTWARE or to allow access to the
SOFTWARE from sites outside of Licensee's business premises, except by an Authorized User, who shall
be allowed to use the SOFTWARE from or at a site other than one of Licensee's business facilities.
LIMITED WARRANTY: SoftTech Solutions warrants that the "Software" will perform substantially in
accordance with the published specifications and that the media will be free from defects for a period of 90
days from the date of receipt; Any implied warranties on the "Software" is limited to 90 days. Some states
do not allow limitations on duration of an implied warranty, so the above limitation may not apply. SoftTech
warrants that it has the authority to grant this license.
CUSTOMER REMEDIES: SoftTech Solutions' entire liability and your exclusive remedy shall be, at
SoftTech Solutions' option, either (a) return product and receive the price paid or (b) repair or replacement
of the "Software" that does not meet SoftTech Solutions Limited Warranty, which is returned to SoftTech
Solutions. This Limited Warranty is void if failure of the "Software" has resulted from accident, abuse, or
misapplication. Any replacement "Software" will be warranted for the remainder of the original warranty
period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE THE
UNITED STATES OF AMERICA.
NO OTHER WARRANTIES: SoftTech Solutions disclaims all other warranties, either express or implied,
including but not limited to implied warranties of merchantability and fitness for a particular purpose.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES: In no event shall SoftTech Solutions or its suppliers
be liable for any damages whatsoever (including, without limitation, damages for loss of business profits,
business interruption, loss of business information, or other pecuniary loss) arising out of the use of or
inability to use this SoftTech Solutions product, even if SoftTech Solutions has been advised of the
possibility of such damages. Because some states do not allow the exclusion or limitation of liability for
consequential or incidental damages, the above limitation may not apply to you.
Canada Government Restricted Rights
The “Software” and documentation are provided with RESTRICTED RIGHTS. Use duplication, or
disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1) (ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. Contractor/manufacturer is SoftTech
Solutions LLC, 1080 Centre Road, Suite B, Auburn Hills, MI 48326.
This Agreement is governed by the laws of CANADA.
Should you have any questions concerning this Agreement, or if you wish to contact SoftTech Solutions
for any reason, please write: SoftTech Solutions LLC, 1080 Centre Road, Suite B, Auburn Hills, MI 48326,
phone (248) 475-4758, fax (248)475-4758.
trademarks of Sun Microsystems Inc. UNIX and OPEN LOOK are registered trademarks of AT & T. OnLine! Detective for Sun is a registered trademark of SoftTech Solutions. All other products names and
If you acquired your SoftTech Solutions product in CANADA, the following license agreement applies to
you:
ATTENTION: This is a license, not a sale. This product is provided under the following license which
defines what you may do with the product, and contains limitations on warranties and/or remedies.
Grant of License
IMPORTANT: Carefully read this license before using this product. Using this product indicates your
acknowledgment that you have read this license and agree to its terms. If you do not agree, return the
product complete to SoftTech Solutions within 10 days of the date you acquired it for a full refund.
Comprehensive Index
Symbols
.inf File 30
.ini File 30
B
Bookmarks 17
C
CD-ROM, Mounting Locally 5
Closing Detective 11
Contact Information 29
Contents Of Detective 13
D
Default Printer 8
Detective
Benefits Of 13
Contents 13
Editions 27
Modules 13
On PC Environment 11
On Sun Environment 11
Overview 13
Revisions 13
Screen Captures From 19
Systems Covered 14
Tools, Tips & Technology 15
Uninstalling on PC 12
Uninstalling on Sun 12
Users 25
Diagnostic Routines 16
DSHELL Error 30
E
Edit/Find 16
Errors
DSHELL 30
fmviewer.ini 9
FrameViewer 30
Insufficient Memory 30
Missing Fonts 8
Path Not Valid 30
Unavailable Fonts 8
Exiting Detective 11
F
Field Engineers 25
Flowcharts 20
fmviewer.ini 9
Fonts 8, 11
FrameViewer 5.5 30
H
Hard Disk Requirements 5
Help Desk 12, 29
Help-Desks 25
Hot Spots 21
Hyperlinks 16, 19
I
Index 19
Installation 5
FrameViewer 30
Sun Workstation With Solaris 5
Windows 8
Installations, tech tips 16
L
License Agreement 31
M
Main Menu 19
Memory Errors 30
Menu
Home Page 19
System 22
Menu Bar 17
Minimum Requirements
Hard Disk 5
OS 5
Sun Workstation 5
Modules Of Detective 13
Mounting 5
N
Navigation
Bar 17
Edit/Find 16
Main Menu 19
Popups 21
Search 16
Site Map 23
System Menus 22
Notes 17
O
Operating System Requirements 5
Operating Systems, tech tips 16
Overview of Detective 13
P
Part Numbers 15
Partitioning 5
Patches, tech tips 16
Path Is Not Valid Error 30
PC
Running Detective On 11
Uninstalling Detective 12
Photographs 21
Popups 21
PostScript Fonts 8
Printer 8
Product Installation 5
Professional Edition 27
Q
Quitting Detective 11
R
Requirements
Hard Disk 5
OS 5
Sun Workstation 5
Resellers 25
Resizing Screen 11
Revisions, Detective 13
S
Screen Size, Resizing 11
Search 16
Search Engine 7
Self Maintainers 25
Site Map 23
Solaris, Installation On 5
Standard Edition 27
Sun
Enabling Search Engine 7
Installation On 5
System Requirements 5
Workstation Mounting Locally 5
System Administrators 25
Systems Covered In Detective 14
T
Table of Contents 19
Tech Tips 16
Technical Support 29
Technology Covered In Detective 15
Text, Resizing 11
Tips
Covered In Detective 15
Tools
Covered In Detective 15
Trainers 25
Troubleshooting 20
Adjusting Window 11
Contacting Help Desk 12
Flowcharts 16
Font Errors 8
FrameViewer Errors 30
frmviewer.ini Errors 9
Search Engine 7
U
Uninstalling
Detective On PC 12
Detective On Sun 12
Upgrades, tech tips 16
Users of Detective 25
W
Window Resizing 11
Windows
Default Printer 8
Installation On 8

User Guide - SoftTech Solutions

Transcription

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