resQ Resource Guide

resQ® Resource Guide
resQ® Resource Guide
HOW TO ORDER:
Contact your Bayer Animal Health Consultant or Bayer Account Services at
1-800-633-3796.
Or contact your Authorized Bayer Distributor Representative today.
Your simple solution
for permanent
pet identif ication.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
MC09904
How to Register — Individual Clients
• If clinic is planning to register clients as a service, order MC08797 (client
registration pads — these are NOT designed for mail-in registration by clinic OR client).
• Have client fill out information.
• Ensure that clients have an email address and a default password that they know (e.g., 12345) before they leave the clinic.
• Enter the information either individually
or as a mass upload (see mass upload
instructions below).
• Go to www.PetLink.NET.
• Click on “register your pet,” then “click
here” and enter your information.
• Once logged off, re-enter to confirm email
and password are working and update/add
any medical or other information needed.
• Contact PetLink® at 1-877-PetLink if
problems arise.
Mass Upload
• Register your clinic with an email address and password as described in the clinic/shelter registration section.
• Download and save the client mass upload Excel spreadsheet provided.
• DO NOT CHANGE the field names, width of columns or anything else about the form.
• Enter the information for all clients in the spreadsheet.
• Log in to www.PetLink.NET with your clinic email and password.
• Select “mass upload.”
• Browse and enter the file name — be sure to rename the file every time you upload
so you don’t lose your previous list.
• This service is FREE for resQ® clients.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer. PetLink and design are trademarks of Datamars S.A.
Register
REGISTER
REGISTER
(continued)
To register your shelter with PetLink®, please send an email to
[email protected] with “SHELTER REGISTRATION” in the subject line
and include the following information:
1. Shelter name
2.Full name of key contact person
3.Email address
4.Shelter telephone number (including area code)
The PetLink team will set up your account and send an email with your
username (email address) and a temporary password. You can then log
in, change your password, and enter your shelter’s address and other
pertinent data.
In addition, you will receive information on how to perform mass uploads of client
registration data if you choose to use that service. The mass upload service allows you
to register all of your clients at once on a daily or weekly basis, eliminating the need to
register them one by one, and helps you to ensure that they are registered! There is no
fee for this service, as it is part of the Simple Solution offered by resQ® and PetLink.
To register your practice with PetLink, please send an email to
[email protected] with “VET REGISTRATION” in the subject line and
include the following information:
1. Practice name
2. Doctor name (only one doctor please)
3. Email address (must be unique or new — not the one you have already used
in PetLink’s form for personal pets)
4. Clinic telephone number (including area code)
The PetLink team will set up your account and send an email with your username
(email address) and a temporary password. You can then log in, change your
password, and enter your clinic’s address and other pertinent data.
In addition, you will receive information on how to perform mass uploads of client
registration data if you choose to use that service. The mass upload service allows you
to register all of your clients at once on a daily or weekly basis, eliminating the need to
register them one by one, and helps you to ensure that they are registered! There is no
fee for this service, as it is part of the Simple Solution offered by resQ® and PetLink.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
CHIP & SCAN
How to Implant
(Scan-Scan-Chip-Scan)
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
Chip & Scan
• Scan pet to ensure that it has not been previously microchipped.
• Scan the microchip to ensure that it is functional and the number matches the number on the accompanying stickers.
• Open the syringe packaging.
• Put on gloves.
• Locate a clean, healthy area of skin dorsally, between the pet’s shoulder blades.
• Part the hair and wipe the area gently with disinfectant.
• Use one hand to tent the skin in the implantation area.
• Insert the needle to the hub, parallel to the pet’s back as with a standard subcutaneous injection.
• Depress the plunger fully until it clicks.
• Do not withdraw the needle until the plunger is fully depressed.
• Pinch the skin near the implant site gently while removing the needle.
• Apply light pressure at the implant site, if needed, to control minor bleeding.
• Scan the pet to ensure that the microchip was properly implanted.
• It is recommended that the client keep the pet relatively inactive for 24 hours
to allow the body time to fix the microchip in place.
CHIP & SCAN
(continued)
How to Scan
• Be sure battery is fresh and replaced regularly (or recharged if using a rechargeable unit).
• Depress button and hold down during the entire scan if using the black label scanner, or depress button to turn on if using others.
• Hold scanner parallel to pet and as close to (touching) the pet as it will allow.
• Scan slowly and methodically, using a
double “s” pattern as shown below.
resQ®
Scanner
Troubleshooting:
>> Repeat and scan more slowly.
>> Replace the battery or recharge scanner.
>> Hold scanner closer to pet.
>> Remove metal items such as collars or tags that are on/near the pet.
>> Scan the pet on the floor (rather than on a metal table) or move it to
a room with no potential radio interference (scanner uses a magnetic
field signal, so computer equipment, high-tension power lines,
medical equipment, etc., may interfere).
>> Contact Bayer for further assistance — 1-800-633-3796.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
PET TRAVEL
International Pet Travel Resources
The key to helping your clients travel with their pets is to plan early and plan carefully.
Countries (and some states) have different requirements and they can change
frequently. Ideally, the embassy for the destination country should be contacted directly
to determine the most current requirements. Some general notes and useful links are
listed below for reference.
International pet travel generally requires an ISO-compliant microchip (ISO 11784
specifies a 15-digit unique code and ISO 11785 specifies a 134.2 kHz activation frequency).
The following countries accept a 15-digit microchip that meets ISO standards 11784 and 11785:
Aruba
Austria
Australia
Bahrain
Belgium
Cayman Islands
Cyprus
Czech Republic
Denmark
England
Estonia
Finland
France
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French Polynesia
Gibraltar
Germany
Greece
Guam
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
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Monaco
Netherlands
Norway
Poland
Portugal
Scotland
Slovakia
Slovenia
Spain
Sweden
United Arab Emirates
United Kingdom
Wales
It is generally recommended to contact the embassy of the country you are traveling to
in order to get the most current and accurate pet travel/import information. This U.S.
State Department page has several useful links to locate embassies.
http://www.aphis.usda.gov/regulations/vs/iregs/animals/
This State Department page has links to import/export information for many countries.
http://www.state.gov/m/fsi/tc/34588.htm
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
Pet Travel
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PET TRAVEL
(continued)
This State Department page has a list of FAQs about pet import/export.
http://www.aphis.usda.gov/regulations/vs/iregs/animals/animal_faq.shtml#three
Information on travel to Europe:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CONSLEG:
2003R0998:20081122:EN:PDF
Information on travel to the UK (requires ISO-compliant transponder):
http://www.defra.gov.uk/wildlife-pets/pets/travel/index.htm
Hawaii requires pets to be microchipped — no specific type is recommended.
http://hawaii.gov/hdoa/ai/aqs/info
An independent website with useful information on travel to many countries is www.pettravel.com.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
DISASTER PREPAREDNESS
Disasters can have a dramatic effect on your clinic. In order to minimize the impact of
unexpected events, have a plan in place before a disaster happens. Below are some tips to help ensure that your clinic is prepared.
The AVMA offers a number of useful tips to consider when developing your disaster plan.
Disaster Plan Coordinator: _______________________________
Last Updated: _____________________
Hospital/Clinic Building:
 Security of outdoor and indoor structures
 Exits and escape routes
 Backup power source
 Isolation of oxygen tanks and identification of other hazards
 Building code compliance
 Fire inspection
Responsible Point Person(s)
Veterinary Staff:
 Preparation of supplies for those who stay
 Backup communication system
 List of important phone numbers/addresses; office phone tree
 Evacuation plan and central meeting place
 Employee disaster-plan training
Patients & Boarders:
 Preparation of food and alternative water source
 Animal evacuation plan and central meeting place
 Animal transportation and temporary holding location
 Pet identification
 Client contact list
Continuity of Operations:
 Client communication strategy
 Communication with suppliers
 Identification of core business activities
and needs for maintaining them
 Alternative practice facilities
 Emergency supply route
Insurance & Legal Issues:
 Review and update of policies
For more helpful tips on disaster preparedness, go to:
www.avma.org/disaster
www.fema.gov/plan/prepare/animals.shtm
www.aspca.org/pet-care/disaster-preparedness/
www.sartusa.org
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
Disaster Preparedness
Records:
 Organization and management of patient files
 Organization of financial and other business records
 Off-site record backup/digital copies
ADDITIONAL RESOURCES
For additional support from Bayer call:
Bayer Account Services — 1-800-633-3796.
Or visit us on the web, at www.bayerDVM.com.
For additional resources and recommendations regarding
microchipping, visit:
American Animal Hospital Association — www.aahanet.org
American Animal Hospital Association Lookup Tool — www.petmicrochiplookup.org
American Veterinary Medical Association — www.avma.org
American Association of Feline Practitioners — www.catvets.com
Additional Resources
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
resQ® Resource Guide
resQ® Resource Guide
HOW TO ORDER:
Contact your Bayer Animal Health Consultant or Bayer Account Services at
1-800-633-3796.
Or contact your Authorized Bayer Distributor Representative today.
Your simple solution
for permanent
pet identif ication.
© 2009 Bayer HealthCare LLC, Animal Health Division, Shawnee Mission, Kansas 66201
Bayer, the Bayer Cross and resQ are registered trademarks of Bayer.
MC09904