Skynet Education

Transcription

Skynet Education

Student Handbook
Envirotech Institute of Education Pty Ltd,
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
CRICOS Provider Code: 03094J
Welcome to the Course
Thank you for selecting Envirotech Institute of Education (‘Envirotech’), to further your educational and
training pursuits.
Envirotech is an educational provider of vocational education and training in Australia. Your decision to
complete Nationally Recognised Training with Envirotech is an important step in developing your
cognitive process in learning of new skills & knowledge.
We aim to provide a quality learning experience, which meets the needs of all students and industry
standards.
To assist you with your learning we have developed this Student Information & Orientation Guide.
Please take the time to read it carefully, and should you require further information contact our staff.
This handbook is an information resource of first-resort for students covering most aspects of what is
required of them by Envirotech Institute of Education and what they can expect from it. The handbook
provides you with clear guidelines about your duties and responsibilities as a student. It will also refer
you to relevant policies that define those requirements. This will assist you to prepare better for your
studies at Envirotech and life in Australia.
Our team is committed to maintain our high standards for training. We are proud of the qualifications
we issue and continue to be recognised as a quality Registered Training Organisation.
We trust that you will find your learning with Envirotech a rewarding experience. We look forward to
your productive feedback to ensure that our products and services meet your expectations.
I wish you a very rewarding training experience with Envirotech.
Regards,
Shelly Bengiat
…………………..
Director
Envirotech Institute of Education
ST PP - Student Handbook v31 120823
© Envirotech Institute Of Education 2010
Page 2 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Welcome to the Course
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About Envirotech
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Why study with Envirotech
CAMPUS LOCATIONS
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Training Environment
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Enrolment Process and Information
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Step 1- what should I study?
Course Entry Requirements
Step 2- acceptance of enrolment
Step 3- Confirmation of Enrolment (for international students)
Step 4- Welcome to Envirotech
Step 5- Induction
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PREVIOUS SKILLS, EXPERIANCE OR EDUCATION
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Course Information
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Credit Transfer
How to apply for Credit Transfer?
Recognition of Prior Learning (RPL)
How to apply for RPL?
Credit Transfer and RPL for International Students
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Learning structure- Terms and Term Breaks
Competency Based Training and Assessment
Delivery Modes:
Face to face training Sessions
Self-Paced Learning
Work-based learning and On-the-Job Visits
Blended/Flexible delivery
Online
Domestic Course Fees
International Course Fees
Additional Expenses include:
Payments options
Course Outcomes and Qualifications
Course / Unit Results
Competent
Withdrawn
Exemption
Pending
Not Yet Competent (NYC)
Re-issuing Qualifications
Re-assessment
Special consideration and deferred assessment
Tips for Studying Effectively
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Students Services
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Internet accessibility
Photocopying and printing facilities
Library access and learning resources
Students’ amenities
Notice board
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Page 3 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Discounts
Personal meetings with students
Welfare and Social services by qualified social worker
Student Cards:
Educational guidance and tutoring
Student Records
Legal Services
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Expectations of Students and housekeeping
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Envirotech Policies
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Deferment, Suspension and Cancellation of Enrolment Policy
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International Students Transfer Policy
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Academic Progress Monitoring
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Statement of Understanding
Self directed learning
Change of Contact Details or Situation
Clothing
Multicultural and English Language
Eating and Drinking
Privacy of Your Personal Information
Punctuality- Please Don’t be Late
Keeping a Copy of Your Work
Drugs and Alcohol
Smoking
Mobile phones
Medical attention
Envirotech equipment
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ANTI DISCRIMINATION POLICY
ACCESS & EQUITY
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Student Request for enrolment Deferral, Suspension or Cancellation
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Envirotech Initiated enrolment Suspension or Cancellation
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Outcomes – Deferral, Suspension or Cancellation
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Assessing, Approving & Recording of Deferral, Suspension or Cancellation Procedures 22
ASSESSMENT
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Procedures
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Plagiarism
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Cheating
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Procedures for dealing with cheating/plagiarism cases
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DEFINITIONS
Request for a Letter of Release
Circumstances in which a transfer will be granted:
Circumstances and grounds for refusing a student’s request:
Refusal to release
Transferal Procedure
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Study Intervals
Student at risk
Course progress procedures
The First Warning Letter
The Second Warning Letter
The third Warning Letter
Intention to Report letter
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Page 4 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Envirotech Intervention Strategy
Time Frame and Fees
Appeals on intention to report
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Refund Policy
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Appeals Procedures
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Full Refund of Tuition Fees Paid
Part Refund of Tuition Fees Paid
No Refunds applicable
Processing of Refunds
STUDENTS CONCERNS, COMPLAINTS AND APPEALS POLICY
Purpose
We ensure that:
Procedures
Appeals after Complaints
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Procedures
OCCUPATIONAL HEALTH AND SAFETY (OH&S)
Duty of care - Who is responsible for Occupational Health and Safety?
In case of fire
Assembly Point
Health and emergencies contacts:
First aid kit
Critical Incident
Information for Domestic Students
What is a Traineeship/Apprenticeship
Getting Started with a Traineeship/Apprenticeship Program
Trainee/Apprentice Responsibilities
Training Participation
General Matters
Employers Responsibilities
Progressing through the course
Completion of Course and Traineeship/Apprenticeship
Leaving your Employer
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Information for International Students
IMPORTANT VISA REQUIREMENT
Completion of Study within Expected Duration:
Changes to Student Enrolment
Deferment / Extensions
Termination / Suspensions
International Student Transfer Statement - Transfer between registered providers
Accepting International Students Previously Enrolled in Relevant Courses
International Students Transfer Policy Requests for a Letter of Release
Letter of Release
Transfer Procedure
Medical Insurance
Getting a Tax File Number
Starting your Own Business
Tax Return and the financial year
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ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Australia’s Living Costs and Currency
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Cost of Living
Common Expenses
Currency and Money
Students with Family Dependants
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LIVING ON THE GOLD COAST
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Useful Websites for International Students
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Student Visa and the ESOS Act
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Information about the Gold Coast visit
Information on living and studying in Australia
Climate and Seasons
Things to do and see
ACCOMODATION
Renting a House or flat (apartment)
Shared Accommodation
Homestay Referral
Transportation
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Your Rights under the ESOS Act
Your Responsibilities
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Page 6 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
About Envirotech
Envirotech Institute of Education is a private registered training organisation, operates under the
vocational education sector, which is committed to the training and equipping of its graduates with the
necessary knowledge, professional skills and disciplines in the different streams of study delivered.
Envirotech aims to offer a high quality programs across all its educational arenas, including IT,
Business, Management, Project Management and Horticulture.
Programs are planned and executed in conjunction with both Industry and Government initiatives to
achieve the highest possible outcomes in terms of student skills and employment opportunities.
Envirotech success is due to solid partnerships with our clients and a strong commitment to providing
the best education and student services.
Why study with Envirotech
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Quality and high level of education
Special and unique training programs, including funded programs for domestic students
Our trainers are from multicultural backgrounds, holding both Australian and international
experience. This brings high students’ engagement rates and high standards of educational
learning environments
Small classes of max of 22 and international trainers
Best prices and payment plans
Fantastic location
Open door policy and friendship between students and Envirotech staff
CAMPUS LOCATIONS
Envirotech Surf Campus is located next to Burleigh Heads Beach on the Old Burleigh Theatre Arcade,
surrounded by commercial business around James Street. Burleigh Heads Beach is one of the Gold Coast
most beautiful beaches. The famous beach attracts people from all walks of life, including tourists, surfers,
swimmers and families.
The campus offers the convenience of easily accessible public transport, shops, restaurants, bars and coffee
shops, with the beach just on your door step and 5 minutes walk from the public library.
Envirotech office and classes are on the second floor of the arcade, you cannot miss us….
Address: 64-66 Goodwin Terrace, Burleigh Heads, QLD 4220 Get a Map
Page 7 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Training Environment
Envirotech learning resources are available for students in electronic copies, supports productive
learning and technology environment: this environment is conducive to an effective learning processes.
Envirotech staff must meet strict criteria before conducting any training or validate assessments and
foster a personal approach to studying. The minimum qualifications we required our trainers to have:
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Certificate IV in Training and Assessment
Relevant industry experience
Any occupation training requirements as stated within course curriculum and/or
training packages
Along class sessions Envirotech students participate and contribute to class discussions and group
activities. They have close relationship with the trainers and encouraged to adapt new knowledge and
abilities in the area of studying.
On break times students can enjoy the free kitchen facility and the free hot drinks available of each
class.
Students with special needs will be identified in collaboration between the student and the trainer.
These needs will be addressed through the use of reasonable adjustments, to enable the student to
achieve goals and the completion of the qualification
Students’ feedback is highly valued to continuously improve our operations. Therefore we encourage
our students to complete an online feedback form at the end of each term, to evaluate, analyse and
improve processes along the term break.
On a daily basis, students are always welcome to knock on our door, providing feedback, or for any
other chat opportunity on any matter, as we believe in an open door policy
Enrolment Process and Information
Step 1- what should I study?
The first step in the process is basically to decide what course are you interested in and what best suits
your previous experience and future outcomes. It is also important to understand when you would like
to start and what are the available intake dates. Envirotech intake dates are available on the website:
http://www.envirotech.edu.au/cm2/Our_Courses
When you have a decision, you can start to complete your online application. This will provide
Envirotech all the necessary information and details about you, and about what you would like to study.
Online application can be completed in the link below:
https://envirotech.rtomanager.com.au/
Make sure you provide us all required supporting documents with your application.
Students with other qualifications who intend on applying for course credit should submit their
documents for assessment prior to step 2.
It is good to be familiar with Envirotech course entry requirements before enrolment to ensure your
application will be successful.
Page 8 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Course Entry Requirements
International students must be at the age of 18 or above
English Language Requirements:
Students must be competent in English literacy in order to fulfil course requirements.
If you have special literacy needs or you feel that your English level may impair your ability to study at Envirotech, please
discuss this with us for future assistance and guidance.
The minimum English level required for international students is that equivalent to 5.5 IELTS - Envirotech has an internal
placement test to assess the level of your English.
IT Requirements
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Your own laptop- In a face to face delivery mode at Envirotech Campus students must have and bring with them to
class their own laptop computer
In a distance or online delivery mode, students require to have a computer and internet access
Microsoft Office 2007 or above- All students (excluding Horticulture department) must have Microsoft Office 2007 or
above installed on their computers.
Step 2- acceptance of enrolment
When we receive your Enrolment Form, and your application is successful, we will send you a Written
Agreement- Offer Letter.
The Offer Letter will be emailed to you (or your agent) with an invoice. It will confirm your details,
course offer, payment schedule and start date. First, you are required to send the signed Offer Letter
back to us and only then, pay your fees as indicated on the Offer and invoice.
International students may be required to pay their Overseas Student Health Cover (OSHC) in this
stage as well.
Make sure you keep a copy of the Offer Letter to yourself.
Your offer will be valid for 28 days.
Step 3- Confirmation of Enrolment (for international students)
Upon receipt of the signed Offer Letter, the course payment and other finalization of pre-enrolment,
Envirotech will formally notify you that you have been accepted. The Confirmation of Enrolment (CoE)
on behalf of the Department of Immigration and Citizenship (DIAC) will be sent to you (or your agent).
If you are applying for a student visa you will have to provide this to the Australian Embassy when you
apply for your visa. You must satisfy DIAC visa conditions. Please refer to the Department of
Immigration and Citizenship website for more information about your student visa conditions.
http://www.immi.gov.au/students/students/chooser/572.htm
Examples of these conditions include:
 Course enrolment & attendance
 Academic results  Changing your education provider
 Financial capacity
 Health insurance
Page 9 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Step 4- Welcome to Envirotech
Your enrolment commencement date will be defined on the Offer Letter. Your course will start
according to Envirotech weekly schedule depending on your course.
A welcome email will be sent to you two weeks prior to commencement day, to inform you about the
exact day your course will be taken over, the scheduled induction day and some information about
what you are require to bring with you on your first day. Attached to the email is a copy of this student
handbook and presentation about studying at Envirotech
Step 5- Induction
Envirotech provides a comprehensive induction program that conducted on the first Friday prior to the
first class session. This involves a familiarisation with the program requirements, a tour of training
facilities, introduction to Envirotech staff, safety procedures and information about student services..
Inductions may be completed as a part of a group or on a one on one basis.
Induction takes the student through the information in the Student Handbook and introduces students
to the learning environment at Envirotech Campus. In some cases, when English level requires further
investigation, students will be interviewed by the Student Registrar to ensure their understanding of the
briefing and to determine sufficient English level to meet course requirements.
International students will be provided with additional information about leaving in the Gold Coast and
will receive on this occasion their Overseas Student Health Cover (OSHC) card.
REMEMBER- the induction is a good opportunity to let us know about your previous studies and if
there are grounds for Recognition of Prior Learning (RPL) or Credit Transfer, if you didn’t informed us
before.
This is an important assessment to be done before the course commences as it might affect your
course duration and student visa for international students.
PREVIOUS SKILLS, EXPERIANCE OR EDUCATION
Envirotech recognises the assessment decisions of, and Statement of Attainment and Qualifications
issued by any other RTO.
Credit Transfer
Credit transferred may be granted for formal study and undertaken in a recognised and registered
institution within Australia, which can ultimately reduce the time needed to complete the course.
It must provide equivalent learning or competency outcomes to those required within the student’s
current course of study.
Where unit codes are the same and the units have been undertaken within the last two years, the
award of credit is usually automatic upon presentation of a verified transcript, award or statement of
attainment. However, where the units are from an earlier version or have been undertaken more than
two years ago, students may be called upon to produce evidence that they are competent across all
aspects of the current unit and, have retained the relevant knowledge and skills. The one exception
here is units from the previous version of a training package that are defined as ‘equivalent’ to the
current unit.
How to apply for Credit Transfer?
If you would like to apply for course credit, you should raise this on the enrolment process or maximum
in the first two weeks of the course you study. You will have to provide original evidence such as
course transcript or Statement of Attainment and to complete the Course Credit and RPL Application
Form, available at the office or on the website:
http://www.envirotech.edu.au/cm2/Forms_and_Documents
Page 10 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Recognition of Prior Learning (RPL)
RPL involves gaining credit for prior learning, knowledge and experience attained through previous
workplace experience, life experience or elsewhere. This means that if your knowledge and skills are of
the same standards as required in your vocational course, certain units may be exempt due to your
competency, allowing for your prior knowledge and skills level to be formally recognised.
RPL will allow you to progress though the course at a faster rate and have your prior knowledge level
recognised.
How to apply for RPL?
Students wishing to apply for RPL should speak to the Envirotech Student Registrar at the time of
enrolment. If you wish to apply for Recognition you would need to do so within maximum two (2) weeks
of enrolment.
Envirotech will provide you with the relevant kit to start build your portfolio of evidence. You also
required to complete the Credit Transfer and RPL form available at the office or on the website:
http://www.envirotech.edu.au/cm2/Forms_and_Documents
RPL is assessed against the units of competency in a program based on the completion of one or a
combination of the following:
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Review of Evidence including relevant Formal Qualifications.
Interviews
Confirmation of Testimonials
Validated Workplace Logbooks
Skills/Challenge testing
Written/Oral reviews
Credit Transfer and RPL for International Students
International students need to be aware that RPL and Credit Transfer will impact upon their course
durations, which may affect their visa. In addition, if they enrol to packaged courses, the course start
date of the following courses might be changed accordingly.
If Credit Transfer or RPL is granted after course commencement and course length has been
shortened, we will change your CoE duration to reflect the actual course duration.
Course Information
Envirotech offers courses from Certificate I to Advanced Diploma. All courses information are available
on Envirotech website, including names, codes, units of competency and more:
http://www.envirotech.edu.au/cm2/Our_Courses
Learning structure- Terms and Term Breaks
All Envirotech courses are running over in a rolling intake structure. This means that you can enter a
course at the beginning of a unit, as defined on the intake dates calendar.
The yearly structure comprises 4 Terms of 10 weeks long and in between term breaks of 3 weeks long
each.
Page 11 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Competency Based Training and Assessment
All programs delivered by Envirotech are assessed under the Principles of Competency Based
Training. This means that all courses are built from Units of Competency.
Students are advised of the Units of Competency required to complete a course or program before
commencement.
The aim of Competency Based Training is to assess the student’s ability to do the activities in each unit
instead of sitting an examination that has a specific “pass mark”. Your trainer will assess your (ability)
competency in each unit.
You will be notified of results in each unit and will be able to access your records through Envirotech
Student Portal.
Delivery Modes:
There are several delivery modes available at Envirotech.
International students can study only in a Face to Face mode and up to 25% Online/Distance delivery
according to their visa conditions.
Envirotech courses for international students are delivered on a full time basis incorporating both
Classroom and Practical training components with 25% flexible delivery in certain qualifications.
The class sessions are compulsory and timetabled. Students are informed of times as they are
scheduled at induction day
Domestic students have no restrictions as for the delivery mode require, unless it has been identify as
an individual training plan for a student in collaboration with his trainer.
Face to face training Sessions
Series of scheduled training sessions support and guide the participants through their learning. This
gives participants the opportunity to practice their skills together and network with other learners.
Participants are trained by leading trainers with extensive management and industry experience.
Students are valued for their individuality and special care is taken to address their individual needs.
Self-Paced Learning
Course progress is not restricted to timeframe and occurs through using the Learner Guides provided
or online. Self-paced learning can occur on or off the job, with the preference being for on the job
where you are exposed to all activities, systems and support.
Work-based learning and On-the-Job Visits
Designed for apprentices and trainees. The training program is supported by the employer.
Cooperation with a qualified assessor, who schedules visits to support, coach, observe and assess
learners on a monthly or fortnight basis, is essential. The coach continues to support learners
throughout their course via other means of communication, as convenient.
Blended/Flexible delivery
Combination of the above methods in a customised way to best achieve the corporate needs and
goals.
Flexible training means we adapt our systems and methods to individual or corporate specific needs.
Contextualisation of learning and assessment materials is made to allow an holistic approach to
training and assessments and to create the most timely and effective training, relevant to corporate or
on the job training.
Page 12 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Online
Combination of the above methods in a customised way to best achieve the corporate needs and
goals.
Flexible training means we adapt our systems and methods to individual or corporate specific needs.
Contextualisation of learning and assessment materials is made to allow an holistic approach to
training and assessments and to create the most timely and effective training, relevant to corporate or
on the job training.
Domestic Course Fees
Qualifications
ICA10111 - Certificate I in Information, Digital Media and
Technology
ICA20111 - Certificate II in Information, Digital Media and
Technology
BSB10107 Certificate I in Business
BSB20107 Certificate II in Business
BSB30110 Certificate III in Business
BSB40407 Certificate IV in Small Business Management
BSB41507 Certificate IV in Project Management*
BSB51107 Diploma of Management
BSB50207 - Diploma of Business
BSB51207 - Diploma of Marketing
BSB51407 Diploma of Project Management
BSB60407 Advanced Diploma of Management
TAE40110 Certificate IV in Training and assessment
ACDC course
40620SA Certificate I in English Proficiency
40621SA Certificate II in English Proficiency
40622SA Certificate III in English Proficiency
40623SA Certificate IV in English Proficiency
*Course is not available at the moment
$2,400
$100
$250
10
3
Total
Course
Duration
13
$4,400
$100
$250
14
3
24
$1,200
$2,200
$2,550
$2,350
$2,700
$3,150
$2,450
$3,150
$3,650
$4,400
$1,250
$400
$2,450
$2,450
$2,450
$2,450
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$100
$250
$250
$250
$250
$200
$250
$250
$250
$250
$250
$250
8
18
24
28
17
26
3
6
6-9
6-9
8
6-9
11
24
30-33
34-37
35
32-35
22
26
16
1-2 days
18
18
18
20
6
6-9
3-6
6
6
6
6
26
32-35
19-21
Fees
Gov Fees
Appl
Fee
$250
$250
$250
$250
Academic
Weeks
Total
Holidays
24
24
24
26
Please note that fees are subject to change prior to finalising enrolment, nevertheless course fee is not expected to
rise in more than 10% per year.
Page 13 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
International Course Fees
Fees will be paid according to the payment plan scheduled on Offer letter.
Late payments will incur 10% charge.
Qualification Name
ICA10111 Certificate I in Information, Digital Media and
Technology
ICA20111 - Certificate II in Information, Digital Media and
Technology
BSB10107 Certificate I in Business
BSB20107 Certificate II in Business
CRICOS
Code
Internatio
nal Fees
Academi
c Weeks
Total
Holidays
Total
Course
Duration
077247G
$2,900
15
3
18
077249E
$4,444
25
6-9
34
075138F
$1,550
8
3
11
075139E
$2,550
18
6
24
BSB30110 Certificate III in Business
076692E
$2,900
24
6-9
30-33
BSB40407 Certificate IV in Small Business Management
075147E
$3,700
28
6-9
34-37
BSB41507 Certificate IV in Project Management
BSB51107 Diploma of Management
BSB50207 Diploma of Business
074896J
$4,250
17
8
35
075148D
$3,500
26
6-9
32-35
077251M
$2,900
19
3-6
22-25
BSB51407 Diploma of Project Management
073538F
$3,750
20
6
26
BSB60407 Advanced Diploma of Management
075149C
$4,900
26
6-9
32-35
TAE40110 Certificate IV in Training and Assessment
077250A
$1,450
14
3-6
20
40620SA
40621SA
40622SA
40623SA
076379C
$3,500
18
6
24
076380K
$2,750
18
6
24
076381J
$2,750
18
6
24
076382G
$2,600
20
6
26
Certificate I in English Proficiency
Certificate II in English Proficiency
Certificate III in English Proficiency
Certificate IV in English Proficiency
Prices include Application fees ($250) and Government fees ($100)
Enrolment fee for second qualification will be $100
Please note that fees are subject to change prior to finalising enrolment, nevertheless course fee is not expected to
rise in more than 10% per year.
Course price will not change after initial deposit paid and enrolment has been finalised by the issuing of a
Confirmation of Enrolment (CoE).
Additional Expenses include:
Overseas Student Health Cover (OSHC) - one year (Approximately): Single $ 480 OR Family: $ 960
per year
Payments options
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Cash in the office or cash deposit
Electronic Transfer
Course Outcomes and Qualifications
Envirotech delivers nationally accredited courses and upon successful completion, you will be entitled
to receive a Nationally Accredited Qualification. In the completion of units of competency, a Statement
of Attainment will be issued. Courses are designed to meet the national standards and requirements
and will comprise several units of competency. Students’ skills and knowledge are assessed against
Page 14 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
the units of competency criteria, and if met, will be marked as competent. When gaining competency in
all required units, a Qualification will be issue
All students participating in training with Envirotech, shall be issued with either a
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A full AQF Certificate and Transcript or
Statement of Attainment (when partially qualification is completed)
Course / Unit Results
The following results are used to record unit outcomes on the above documents:
Competent
When achieving satisfactory results in each of the unit sub modules assigned.
Withdrawn
The student has withdrawn from a unit or course and not completed all required learning outcomes.
Exemption
The student has been granted exemption from studying the unit due to previous study or an approved
Recognition of Prior Learning process.
Pending
Indicates that assessments or assignments have not been finished yet.
Not Yet Competent (NYC)
The student has been assessed and has not yet demonstrated competency in all the learning
outcomes for an individual unit.
Re-issuing Qualifications
If your Certificate or equivalent document is misplaced or damaged, contact Envirotech administrative
staff to order a replacement. This will attract a cost of $20.00 plus postage.
Qualifications are issued from results and are kept for 30 years
Re-assessment
Students have 3 attempts for gaining competency in a unit. If a re-assessment has to be undertaken
outside of normal institute hours, then a fee of $70 may be imposed. Should the student again be
unsuccessful, they will receive a further 14 days and additional support before being required to retake
the assessment. In case of a total failure in any unit of competency the student will be required to
undertake the entire unit again and to present all the relevant tests and assignments. This can be
expected to incur further fees. Repeated failure in units may result in exclusion from the program or a
requirement to restart the full current term work.
Special consideration and deferred assessment
Envirotech may provide special consideration or an extension of time to a student in any unit and in
respect of any assessment item. Students may apply for special consideration or extension if:
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Their performance in an assessment item was seriously affected by a reasonable situation beyond
their control (such as medical grounds, compassionate circumstances, religion grounds), or
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They were seriously disadvantaged when the assessment was attempted, on the grounds of
illness, accident, disability, bereavement or other compassionate circumstances.
Tips for Studying Effectively
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Make a weekly timetable that includes time for study, mark in deadline dates for any work that
needs to be handed in for assessment e.g. assignments, projects.
Keep up to date with class work by taking notes during session and reviewing work at home.
If you are studying via ‘distance self paced’ ensure that you keep to your schedules for work
completion.
Priorities your study with your work and personal life; you may have to give something up to be
able to meet your study commitments.
Revise your work prior to the next training session.
Do take regular breaks during study sessions.
Study at the time of day that best suits you.
Give yourself a reward (snack, cup of coffee or do something you like) when you have
completed the study task for the session.
Visualise what you are reading about.
Develop notes as you read, noting any new terms with their translation or meaning.
Relate what you are reading about to what you already know.
Ensure that you have plenty of fresh air, as one of your brains main foods is oxygen
Email your trainer with any question or difficulty you come across your home assignments.
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Students Services
Envirotech staff is available during Australian business hours to answer any inquiry and assist with your
enrolment. Business hours are 9:00am to 5:00pm Monday to Friday.
Envirotech administration staff has a special interest in ensuring you get through your course as
smoothly as possible. The administration staff are well experienced in sorting out any problem you may
have concerning the administration of your course. Their years of experience in administration and
customer service roles will ensure all your questions are answered, and if they don’t know the answer,
they will find out for you.
Administration are the smiling face and friendly voice over the phone when you need help, so please
don’t hesitate to call them, no matter how big or small your problem may be.
Internet accessibility
All Envirotech students have free access to Envirotech wireless Internet network.
Photocopying and printing facilities
Services are available through the administration office and incur costs of 20 cents per page and 50
cents per colour page.
Library access and learning resources
Envirotech has available individual extra study materials that include:
 Video tapes and DVDs – relevant to course information, visual re-enforcement.
 Audiotapes – Students are encouraged to tape lectures for back-up study tools.
 Review sessions with relevant instructors.
 Sample tests for homework.
Envirotech is also located next to Burleigh public library, which is accessible for students.
Students’ amenities
Accessibility and availability of students’ basic amenities includes kitchen, coffee and tea station with
free coffee and tea to all students at all time, clean and accessorised toilet rooms and shower and free
drinking water. It is the responsibility of students using the student amenities area to ensure that the
area is clean and tidy, all amenities are clean at all times and that all utensils are cleaned and returned
to the storage provided by the end of each day.
Notice board
Students’ notice board is provided in the classroom area. Student information relating to course
calendar, course information and other notices will be posted on the notice board. Students wishing to
post their own notices must seek approval from Envirotech staff.
Discounts
You are entitled to discount in several business in the campus area as Envirotech student
Personal meetings with students
Envirotech has an open door policy and students are encouraged to approach staff for any matter,
regardless if it is or not relevant to the course and academic requirements.
Welfare and Social services by qualified social worker
All students have access to guidance social and welfare services by qualified social worker including
confidential personal guidance to help resolve any personal issues, which may be affecting their
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studies or achieving progression in course outcomes and requirements. Appointments can be made at
administration.
Counselling services are provided to all students at no coast.
Counselling services may be also contacted by phone and via the internet, the following contacts may
be of service: http://www.health.qld.gov.au/,
www.aihw.gov.au,
http://www.lifeline.org.au/goldcoast/lifeline_services
Student Cards:
On your first day at Envirotech you will be asked to provide 2 passport photos to Envirotech office in
order to issue you your student card. The student card comprise your personal details, therefore, is not
transferable to anyone else but you. The card will allow you concessions for transport and different
social activities.
You can also apply for ISIC (International Student Identity Card) card at:
http://www.isiccard.com.au/index.html
Educational guidance and tutoring
Students experiencing difficulty with their studies and course progress are supported by Envirotech’s
tutor who is available on Fridays to all students at no cost. A tutoring in assistance day must be booked
in advance in the office.
Student Records
All student records are kept in a secure location and are accessible to staff only. Any student wishing to
view their records can do so by logging in to their students’ portal.
Legal Services
A free legal service is available at:
Legal Aid Queensland 1stFloor/100ScarboroughStreet, Southport 4215 Telephone: 1300 65 11 88
Expectations of Students and housekeeping
Statement of Understanding
You must sign the “Statement of Understanding” in your induction to indicate that you understand and
agree with the conditions contained in this handbook.
Self directed learning
Envirotech strongly encourages you to engage in self directed learning activities in consideration that
this is a major attribute in the workplace, including for continual updating of knowledge and skills and
development of new skills and knowledge. Envirotech will assist students to develop such skills in
tutorial sessions. Further optional access and staff assistance outside of class contact hours is
available by prior arrangement at the Administration Office.
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Change of Contact Details or Situation
You must advise Envirotech of any changes in your personal details on a within 7 days of the change.
You can update your personal details on the student portal website. For more information of who to do
it, please refer to the ‘students portal guide’ available in the office and will be handed to you in the
induction day.
Clothing
Remember to bring a sweater or jacket if you feel the cold, as air-condition in class is usually on.
Please do not wear any rude words or pictures on your clothing- other people could get upset or angry!
Students are expected to be dressed in an appropriate manner and shoes (footwear) should be worn at
all times.
Multicultural and English Language
Envirotech students are both domestic and international. Please speak English and avoid speaking
your own language in class as this is rude to students from other countries. You will get much more
English practice if you make friends with students from other countries who are also learning English in
Australia. It is important to be patient and respect each other in class and in general.
Eating and Drinking
Food and drink are allowed in the classrooms. You can make lunch in the kitchen and eat it in the
Common Room. It is your responsibility to leave your area clean and tidy..
Privacy of Your Personal Information
Envirotech will always respect your personal information and will only share your personal details with
any third party only when there is a real need. In these cases, your personal contact, enrolment and
course details may be shared with Australian Governments and designated authorities, the TPS
(Tuition Protection Service), the ESOS assurance Fund Manager or any other relevant body.
Punctuality- Please Don’t be Late
Coming late to class not only disrupts others in your class and distracts your teacher. There are
penalties for lateness and if you are more than 15 minutes late, you will be marked absent for one hour
on the class roll. This could affect your attendance and academic performance.
Keeping a Copy of Your Work
Please retain a copy of all work that you submit to Envirotech. Regrettably we must ask you to re-do
any assessments and/or assignments tasks that are lost in transit.
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Drugs and Alcohol
Consumption, or being under the influence, of drugs and alcohol or elicit substances during training
hours or abusing a trainer or other work colleague is unacceptable and will result in your being asked to
leave the premises. Continued abuse of this policy may result in your removal from the Training
program. Student’s behaviour must not disrupt or threaten other students or company personnel.
Abusive behaviour, verbal or physical violence can result in instant withdrawal from a program.
Smoking
Smoking is not permitted inside the Institute buildings. Smokers are only allowed to smoke when well
away from the main Envirotech buildings. Smokers are also required to smoke on breaks only and to
ensure that all butts or other debris is placed in the receptacles provided.
Mobile phones
Mobile phones must remain off at all times during all training sessions. Students may make and
receive calls during other than class times. However, the phone must at all times be set to silent or
meeting modes to avoid disturbance of staff or other students.
Medical attention
If you have an ongoing medical condition you must make us aware of the situation at the time of
enrolment. If the condition requires continuing medical attention or treatment, this must also be
declared at that time and the Chief Executive informed of the required treatment, including any
medication required to be taken during class time. Should a student develop a medical condition
requiring treatment, the trainer is to be advised immediately so that appropriate action can be taken
and any necessary medical treatment obtained.
Envirotech equipment
Individual student users are responsible for safety, care, health and hygiene standards and to ensure
that equipment is cleaned and returned in accordance with Envirotech policy and trainers instructions
No equipment or products may be taken from the Institute for any reason whatsoever. Any student
found removing Envirotech property from the premises without prior consent is subject to instant
dismissal from the Institute.
If students are suspected of removing equipment or product from the lecture rooms, Envirotech
Institute of Education reserves the right to search their bags.
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Envirotech Policies
ANTI DISCRIMINATION POLICY
Envirotech’s student recruitment policy shall provide for its’ students equal opportunity regardless of
sex, race, colour, national origin, age, religion and physical or mental handicap. Envirotech shall not
show favouritism in any area to any student.
Envirotech complies with the Charter for Equity in Education and Training. A copy of this charter is
available for viewing from Envirotech office.
ACCESS & EQUITY
Envirotech has a Code of Practice that includes an access and equity policy. This document is
available on request. It is the responsibility of all Envirotech’s staff to ensure the requirements of the
access and equity policies are met by Envirotech at all times.
Deferment, Suspension and Cancellation of Enrolment Policy
Student Request for enrolment Deferral, Suspension or Cancellation
Suspension of enrolment is not necessarily a result of misbehaviour as such action may also be
initiated by the student when an unforseen situation arises where they must temporarily attend to other
matters.
Student may request a temporary deferment or suspension of their enrolment on the grounds of
compassionate or compelling circumstances. Envirotech may also initiate suspension of a students’
enrolment as a result of misbehaviour of the student, failure of academic progress, non payment or in
cases where Envirotech is unable to make contact with the student for a period of three (3) weeks.
Envirotech may grant permission for students to defer or temporarily suspend their studies in certain,
limited circumstances relating to compelling and compassionate circumstances.
Student seeking to defer their studies for any reason should complete the Student Deferral &
Suspension Form (Form 102) obtainable from the Student Registrar. However, in doing so, students
need to be aware that any deferment, suspension or cancellation of enrolment may affect their student
visa.
It is very important that students continue to attend their classes until the decision on their request is
made as they are still at this stage monitored for their academic progress.
Envirotech Initiated enrolment Suspension or Cancellation
In a case where Envirotech finds it necessary to initiate the suspension or cancellation of student’s
enrolment, the institute will inform the student in writing of its intention and allow the student 20 working
days to access the Envirotech internal complaints and appeals process, unless extenuating
circumstances relating to the welfare of the student apply when this deadline may be extended.
If students appeal the decision to suspend or cancel their studies, Envirotech will not inform DEEWR of
any change to enrolment status until the internal complaints and appeals process is completed.
However, if the appeal is unsuccessful, the student withdrawals from the process or chooses not to
appeal, Envirotech will inform DIAC and DEEWR via PRISMS of the action taken, unless the student
wishes to take the matter for external mediation.
Envirotech may defer, suspend or terminate (cancel) students’ enrolment the following reasons:
1. Early completion of the course
2. None or late start of the course
3. Transfer to another education provider
4. None or late payment of course fees
5. Misconduct or misbehaviour, including but not limited to: breach of discipline, bad language,
harassment, aggressive and offensive behaviour, violation of Envirotech’s policies, their student visa
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conditions or Australian law. In minor misbehaviour events Envirotech will consult with the student
regarding their behaviour and relevant adjustment as it is the goal of the institute not to suspend or
terminate students’ enrolment.
6. Cessation of studies
7. Cheating and Plagiarism: Legations regarding cheating and plagiarism should be referred to the
head teacher who will investigate the matter and advise the teaching staff. In all cases the student
will be advised in writing and given twenty (20) days to show cause as to why a penalty should not
be applied.
 Students who have allegations of cheating, (including plagiarism) proven, are liable to incur a
penalty ranging from: exclusion from that assessment, requirement to repeat the assessment, the
award of a fail result in the unit concerned to exclusion from the Institute.
8. A student who ceases attending a course or does not return from leave, and is not contactable by
Envirotech for 14 days, has "inactively" advised Envirotech of his/her failure to continue studying.
Under Section 19(1) of the ESOS Act, Envirotech must notify DEEWR via PRISMS of termination of
an accepted student's studies within 14 days of the event occurring, by completing a Student
Course Variation. This does not require Envirotech to give the student access to the appeals
process.
Outcomes – Deferral, Suspension or Cancellation
Three (3) outcomes are possible under this policy:
Deferral / Suspension
1. Envirotech notifies DEEWR via PRISMS of action to defer or suspend without affecting the end
date of the CoE. In this case there is no change in enrolment status on PRISMS although the
notice of deferment or suspension will be provided to DIAC for future reference
2. Envirotech notifies DEEWR of deferment or suspension that will affect the end date of the CoE. In
these situations, Envirotech will cancel the original CoE through PRISMS and will be invited to
create a new CoE with an appropriate end date. If Envirotech does not know when the student will
return, it can delay creating the new CoE until the student has notified Envirotech of the intended
date of return
Cancellation / Termination
3. Envirotech notifies through PRISMS that it wishes to terminate a student’s enrolment. Once this
process is completed, the student’s CoE status will be listed as cancelled and the student will have
to contact the DIAC to attend to his/her visa to prevent/attend visa cancellation and bridge of
current visa conditions.
Envirotech holds a commitment to:
 notify the Secretary and TPS Director and DIAC through the Provider Registration and
International Student Management System (PRISMS) of provider defaults within 3 business
days and student defaults within 5 business days,
 notify the Secretary and the TPS Director (via PRISMS) of the default outcome within 7 days of
the provider obligation period
Assessing, Approving & Recording of Deferral, Suspension or Cancellation
Procedures
The following procedure applies when student request to defer, suspend or cancel their enrolment, as
long as student has complied with course requirements and made all due payments to Envirotech:
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ASSESSMENT
1.
compassionate reasons exist and are generally outside of the control of the student and include
but not limited to:
I.
serious illness or injury where medical certificate states unable to attend classes
II.
bereavement of close family members such as parents and grandparents (Death
Certificate should be provided where possible)
III.
major political upheaval or natural disaster in home country requiring emergency
travel which has impacted on student’s studies
IV.
a traumatic experience such as involvement in, or witnessing a serious accident or
witnessing or being the victim of a serious crime
Impact on the student should be supported by evidence from police or a qualified psychologist etc.
2.
where Envirotech was unable to offer a pre-requisite unit, or
3.
student’s inability to commence study on course commencement date as a result of delays in
receipt of student visa
4.
In cases not covered above, Envirotech will use its professional judgement to assess each case
on its merits. Copies of documents used in assessing a claim are to be kept in the student’s file
Envirotech may choose to temporarily suspend a student’s enrolment if it considers the student’s
behaviour unacceptable for an educational setting.
If suspension is granted, regardless of the reason for the suspension, this period, as entered in
PRISMS will not be included in attendance and academic progress monitoring calculations.
Reason for possible action is reviewed and documented in student’s file.
Procedures
Envirotech will determine on the evidence, the appropriate course of action. This decision will be
recorded in the student’s file and the student is to be informed of the decision and its implications in
writing, including their right to appeal in accordance with the Envirotech Complaints and Appeals
Policy, where the sanction is imposed by Envirotech. On completion of appeal processes, if the case
still exists:
1. The student will be informed that a change of enrolment details may affect his or her student visa.
Envirotech will then refer the student to the DIAC website and helpline (131881) for information on
how the potential change to enrolment status may impact upon his or her visa
2. If Envirotech decides to initiate suspension or cancellation of a student’s enrolment, the institute will
inform the student of his or her rights under the Envirotech Complaints and Appeals Policy which
allows the student 20 working days to lodge his or her appeal.
3. Where a student chooses to access the Envirotech Appeals Process, the institute will maintain the
student’s enrolment until the internal process is completed and has supported Envirotech’s
intentions. This means that no change will be notified to DEEWR via PRISMS during this process
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4. A student may also choose to access an external appeals process as detailed in the Envirotech
Complaints and Appeals Policy. However, Envirotech is not required to await the outcome of this
process before notifying DEEWR of the change to the student’s enrolment status
5. Extenuating circumstances relating to the welfare of the student may include:
I.
Medical concerns, severe depression or psychological issues leading to Envirotech
concerns for his or her wellbeing
II.
Has engaged or threatens to engage in behaviour that is reasonably believed to
endanger the student or others, or
III.
Is at risk of committing a criminal offence
Any claim of extenuating circumstances must be supported by the appropriate evidence
Envirotech may not continue to provide learning opportunities to the student during the 20 working days
and appeals process or any subsequent period of appeal.
The decision whether a student is excluded or not will depend on the individual circumstances and will
be at the discretion of the Chief Executive Officer.
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Once any complaints and appeals processes are complete and the student default is
confirmed Envirotech will notify the Secretary and TPS Director (via PRISMS) of student
defaults within: 5 business days to notify of the student default
14 days to report cancellation of the student’s enrolment to DIAC (via PRISMS) (i.e. a
section 19 report)
28 days to finalise the student default obligations as set out in the written agreement with
the student and
further 7 days to report the outcome of the student default (via PRISMS)
Plagiarism
Plagiarism is the action or practice of taking and using, as one’s own thoughts or writings those of
another without informing that these are not your own. The following practices constitute acts of
plagiarism:
 Where paragraphs, sentences, a single sentence or significant parts of a
sentence are copied directly from a source, are not enclosed in quotation
marks and appropriately footnoted;
 Where direct quotations are not used but are paraphrased or summarized,
and the source of the material is not acknowledged either by footnoting or
other simple reference within the text of the paper;
 Where an idea which appears elsewhere in any form is used or developed
without reference being made to the author or the source of that data.
And so what does this mean?
Basically you can use someone else’s ideas, but you must acknowledge that person’s words.
There may be times when your trainer asks you to complete an assignment as part of a group, in this
instance your work will be submitted as one group entity and therefore each students work will be the
same. In this instance and only this instance the use of combined students work is allowed.
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Cheating
Cheating is defined as any student behaviour that sets out to defeat the purpose of any item of an
individual assessment.
Any student who cheats, attempts to cheat, or incites or assists another student to cheat in any
assessment activity will face academic penalties which are usually not achieving competency.
Procedures for dealing with cheating/plagiarism cases
Allegations regarding cheating and plagiarism should be referred to the head teacher who will
investigate the matter and advise the teaching staff. In all cases the student will be advised in writing
and given twenty (20) days to show cause as to why a penalty should not be applied.
Students who have allegations of cheating, (including plagiarism) proven, are liable to incur a penalty
ranging from: exclusion from that assessment, requirement to repeat the assessment, the award of a
fail result in the unit concerned to exclusion from the Institute.
International Students Transfer Policy
DEFINITIONS
Envirotech must ensure that staff who interact directly with students are aware of the entire provider's
ESOS and EOS obligations and the potential implications for students. Marketing, recruitment staff and
agents must be aware of the limitations on transfer before completion of six months of a principal
course. They should advise overseas students (or parent or guardian if the overseas student is under
18) of these limitations. This policy is to be made available to all staff and students
Request for a Letter of Release
Students must lodge the request for letter of release in writing using Cancellation form 103 and supply
additional relevant supporting documents.
Envirotech will not issue a Release Letter (Letter 170) to a student unless they can provide an offer
from the receiving provider confirming enrolment.
Students must lodge the request for release in writing and once this has been received by Envirotech,
an email receipt acknowledging that the request has been received will be produced.
Envirotech recognises the rights of students, as consumers, to exercise choice in their education
options in Australia. Envirotech supports this right of choice while acknowledging that students may
need support in their transition to study in Australia. As a result, Envirotech undertakes to guide
students’ decision making by outlining the range of factors that should be taken into account including
the individual situation of the student concerned.
The range of factors may include:
* The course which student wishes to transfer to:
** better meets the study capabilities of the student
*** better meets the long term goals of the student, whether these relate to future work, education or
personal aspirations
**** better meets the student’s social needs-in order to gain access to greater support (may be through
the services offered by another provider, commercial or non-for-profit services or through access to
family, friends or a cultural support network)
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* Student claims or can provide evidence that his or her reasonable expectations about the current
course are not being met Envirotech will make efforts to address the matter personally with the student
and apply any improvements to the pre-enrolment students information.
* Explanation why transfer can be shown to be detrimental to the student’s best interests
Records of the requests, assessment and decision made will be retained on the student’s file.
The Release Letter (Letter 170) will be issued at no cost and include advice to the student of the need
to contact DIAC to seek advice on whether a new student visa is required.
Envirotech commits to assess and reply to the student’s transfer request within 20 working days of
receiving the written request on the appropriate form.
The letter of release will include the following information:
a) The student has demonstrated commitment to being a lawful genuine student in Australia (The
student had satisfactory academic progress and attendance record or provided satisfactory evidence of
compelling and compassionate nature for which these were not satisfactory). OR
b) Compelling and compassionate reasons for the change of provider have been demonstrated in the
written request (when student did not complete 6 months in their principle course of study).
c) Paid all fees for the course.
Transfers of students within the first six months of their principal course will only be considered if:
a. The transfer can be shown not to be detrimental to the student’s best interests. AND
b. Envirotech is satisfied that there are reasonable grounds for the transfer that relate to pressing and
important personal factors. These factors may be related to family issues, finances, health or change of
career intentions AND
c. Student paid all tuition fees for the study period in which request is received.
a. When transfer may be considered to the student's detriment, but which should be considered in light
of the student's individual circumstances and a broader range of factors, include:
I. if the transfer may jeopardise the student’s progression through a package of courses
II. If the student has recently started studying the course and the full range of support services are yet
to be provided or offered to the student and the student is willing to accommodate these; and
III. If the student is trying to avoid being reported to DIAC for failure to meet the provider's attendance
or academic progress requirements.
b. When students failed to pay the tuition fee amount as set in their letter of offerEnvirotech holds the right to refuse to give a letter of release if a student has unpaid course fees for the
current study period. The current study period is the study period in which the student applies for a
letter of release. If this occurs during holiday time, the application for release is to be counted as being
during the previous study period. However, Envirotech will not prevent a student transferring on the
basis of unpaid fees for any subsequent study periods of the course that have not been delivered yet.
Envirotech will give due consideration to the student’s best interests and educational objectives when
assessing an application for release.
While these investigations are conducted for the benefit of the student, Envirotech will issue a Release
Letter (Letter 170) automatically to any student who requests one in writing, studied over 6 months in
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their principle course of study, progressed successfully in their course and provided that their fee
payments are up to date, other requests will be assessed as a case by case.
Envirotech, while recognizing the likely restricted time frame will also ensure that the student has a
cooling off period where such an approach is considered appropriate
Refusal to release
Where Envirotech does not grant a letter of release, students will be provided with written reasons for
refusing the request and will be informed of their right to appeal Envirotech’s decision with Envirotech’s
Complaints and appeals Policy including if there is any dispute about unpaid fees. Envirotech may
pursue the student for unpaid fees, using appropriate means available under Australian law.
Transferal Procedure
1. A Student seeking to transfer needs to provide a compliant letter of offer from a new provider and a
formal request in writing giving reasons for the request using Cancel Enrolment - Form 103.
2. Envirotech will provide a written receipt acknowledging that the request has been received. Students
must continue to achieve academic progress in their course of study until the decision is made on their
request.
3. The release application is checked for compliance with visa conditions and student advised
appropriately.
4. If request is reasonable showing benefits for the student; and complies with visa conditions then the
transfer is approved.
5. Envirotech provides Release Letter (Letter 170) including requirement to communicate with DIAC to
seek advice on whether a new student visa is required OR provides a refusal to release letter.
Envirotech will remind the student that if he or she has not maintained satisfactory attendance and/or
course progress up to the time of the transfer, the process of reporting the student to the DIAC will
continue, even though the student is no longer officially enrolled.
6. If the request is refused, students may appeal at this stage against Envirotech’s decision. Envirotech
will then reassess its findings and decisions and steps 3 – 7 will be again executed.
7. Envirotech will record the request for a letter of release and its outcomes on the student’s file.
Academic Progress Monitoring
In accordance with Standard 10 and 9.1 of the National Code of Practice, Envirotech monitors, records
and formally assesses course progress of all international students at the end of each study interval
throughout the student’s enrolment and at the end of each study period.
In accordance with the DIISRTE-DIAC course progress policy, section 3.2, while the duration may vary
between courses, for the purposes of this policy, and in order to maintain consistent evaluation
processes across courses of different duration, the study periods used for determining satisfactory
academic progress are terms and half term study intervals (see figure 1) for all Envirotech courses.
The definition of ‘First study period’ and ‘Second study period’ will be varied between students. This will
depend on the students’ commencement and intake date and will be defined on their individual TAP
(Training and Assessment Plan).
e.i student who started their Certificate II in Business course on term 2, will have term 2 as the first
study period (10 weeks) and term 3 as the second study period (remaining 8 weeks) and will be
evaluate at the end of intervals 3, 4, 5 and at the end of their enrolment.
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Study Intervals
The Study Intervals define the academic progress evaluation dates. Each term consists of 2 equal
study intervals. Student progress will be monitored at a minimum twice per term.
10 weeks term 1 3 weeks holiday 10 weeks term 2 3 weeks holiday 10 weeks term 3 3 weeks holiday
10 weeks term 4 3 weeks holiday
Interval
1 Interval 2 Interval 3 Interval 4 Interval 5 Interval 6 Interval 7 Interval 8
Figure 1- Envirotech annual calendar of terms and study intervals
Student at risk
On evaluation date, students who have incomplete units and did not gain competency for the units
delivered under the specific evaluation interval, are defined as students at risk.
Students who have successfully completed 50% or more of the course requirements, and are
academically progress in the course, but are not competent in one unit or more that is assigned to the
specific interval, will still be defined as students at risk.
Courses with only one study period will have interval evaluations, where progress will be monitored and
reported if it falls below 50% competency.
In accordance with the DIISRTE-DIAC Course Progress Policy, Envirotech will report students to DIAC
and DIISRTE via PRISMS if they either:
* Fail their academic progress in 2 consecutive study periods or
* In the case of one study period, fail to achieve a minimum of 50% competency in their overall course
duration requirements
Students’ CoE and visa may be cancelled as a result.
Envirotech will notify students via official letter if they become at risk to:
* Fail their academic progress
* Complete their course within the expected duration
The short study intervals are to ensure students are in a position to complete the course by the end
date as specified on the student’s CoE, and in accordance to Standard 9 and Envirotech policy 'Completion within the expected duration'.
Students must maintain satisfactory academic progress throughout their course.
During induction, students are informed of all the visa conditions, course intervals, terms and study
periods for the course they are enrolled in. Students are also provided with an individual ‘Training and
Assessment Plan’ defining their course study periods, units of competency and evaluation dates. As
part of the induction process, students sign a declaration of understanding the academic progress
policy and procedures, and an acceptance and agreement to the training and assessment plan that has
been designated to them, including the specific evaluation dates.
In order to achieve satisfactory academic progress students are required to achieve competency at
least 50% of the units delivered during the evaluated study interval.
At a minimum, an intervention strategy will be activated in any study interval where:
* a student has failed to achieve at least 50% satisfactory course progress or
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* a student became at risk as previously defined in this policy as ‘student at risk’
In order to be marked competent (successful) in each unit of competency, students must participate in
and complete all practical and theoretical components assigned to each unit of competency, with a
maximum of
3 attempts as specified in the 'Assessment Tool Plan and Record’ for the unit which was provided to
the student during induction.
Envirotech internal policies are designed to react quickly and positively to detect students’ academic
shortcomings by activating an intervention strategy early, to assist students to progress and complete
their course as expected.
Envirotech monitors students and reacts to students’ progress at two different levels:
1. Informal
* Weekly monitoring by trainers, of individual students’ work, attendance and progress.
* Academic outcomes are discussed with students and recorded on the student management system
and Course Academic Progress Register. This is for internal use in the management of student
progress.
* Trainers are encouraged to contact students and informally notify them regarding any risk of
achieving unsatisfactory academic progress in a specific unit. Trainers will request students on an
ongoing basis to rectify any unsatisfactory components.
2. Formal
* Student’s academic progress will be evaluated at the end of each interval.
Students who fail to achieve at least competency in 50% of the delivered units of the evaluated interval,
will attract a formal warning letter and the activation of an intervention strategy. When a unit has been
partially delivered up to the date of evaluation, this will be equivalent to a unit of competency in the50%
satisfactory progress calculation.
* Trainers have the ability to judge student’s academic progress in a borderline status under the
approval and review of the Quality Manager, i.e. students who studied two units of competency and is
not yet competent in one of the units due to minor outstanding components might be spared from
receiving a warning letter at this point of evaluation.
Course progress procedures
1. Students have a period of 1 week from the class delivery date to submit their weekly work for
marking.
2. If a student fails to submit their work within a week, they will be charged a late fee of $50. Only in
compelling or compassionate circumstances, and if approved by Envirotech Management and following
trainers’ recommendations, this late fee may be waived.
3. An exception to this requirement applies for students whose last class falls in the last week of their
enrolment period, as specified on their Confirmation of Enrolment (CoE). In this case, students are
required to submit their work for marking at the end of their last class session or maximum in the next
following day. This is to ensure that students complete their course within the expected duration of
study.
4. The trainer marks and monitors the students’ results of the requirements of the unit of competency in
the academic register on a regular basis. Trainers will informally discuss students’ progress and
outstanding work along the study period in order to ensure that the student is notified of encouraged to
complete missing or not satisfactory components.
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5. The trainer and assessor will review students’ course progression according to the students’ TAP,
and will sign the student of acknowledgment of course progression evaluation at the end of each study
interval
6. In each interval evaluation date the Student Registrar will review the academic progress register and
students’ results to identify the students who are not progressing in the course or who are at risk.
7. The list of students at risk and students who are not progressed will then be transferred to the
Quality Manager for review and to issue the formal warning letters.
8. Letters will be sent through Envirotech Student Management System via email with a follow up of 2
telephone calls in order to be sure students have received the warning letter. A record of the
correspondence will be recorded under the students’ folder.
9. Where the student is not contactable via these methods, the letters will be sent by registered post to
their nominated postal address. When using this method the 20 working days for the appeal period will
begin the day after the student signs the delivery slip. The written notice is issued by the Quality
Manager on behalf of the Chief Executive Officer and will inform students of their appeal rights in
accordance with the Envirotech Complaints and Appeals policy. Students have 20 working days in
which to appeal.
10. Students who receive a first official warning letter must participate and comply with the ‘First
intervention Strategy’ free of charge within a timeframe of 2 weeks. If students refuse to participate or
ignore Envirotech warnings, a ‘Second Intervention Strategy’ will be activated and students will be
charged with $200 fee. (See below definitions for each Intervention Strategy)
11. Students are able at all times to participate, free of charge, in tutoring assistance days, which take
place every Friday. This must be pre-booked and approved on an individual basis with the Student
Registrar and trainer in advance.
12. If students wish to appeal Envirotech’s decision, Envirotech will not report the student until the
appeal process is concluded. If the appeal is unsuccessful, the student will then reported to DIAC via
PRISMS.
13. If the appeal is successful and is not due to compelling or compassionate circumstances,
Envirotech will revise its processes, policies and procedures to verify if any amendments in these are
necessary.
14. In the second academic evaluation date for each student, students who will receive a second
official warning letter, will have to attend the “First Intervention Strategy” again and same procedures
will be applied (1-13).
The First Warning Letter
Students who are not academically progressed (50% or less competency) at the end of a study interval
will be sent a letter of (first) warning, advising them of their academic status, their risk of breaching their
Envirotech Contract and student Visa conditions. Letters will be sent out electronically within one week
of a study interval. Students not meeting satisfactory academic progress must attend the minimum 15
hours per week class tuition each week as an initial Intervention Strategy, unless they can provide a
Doctors Certificate of a valid illness.
The letter invites students to attend an interview with the Student Registrar to discuss any matters
relevant to their academic progress and the implications of their failure to progress in their course. Any
such issues, which may impact the students, are address if needed by further support. This will be
documented under the student record under the subject ‘First Intervention Strategy’.
The Second Warning Letter
Students who have not academically progressed at the end of the second study interval, will be sent a
second warning letter, advising them again of their non-academic progress status, with the list of units
they must complete and the risk of breaching their Envirotech Contract and student Visa conditions.
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The letter invites students to attend the all scheduled session of their course as an initial intervention
strategy and to participate in an additional tutoring session, which will be scheduled with the student
registrar. If no change in the academic progress status will be achieved within 2 weeks’ time, a second
intervention strategy will be applied and students are advised that they will then be required to attend
an intervention day with the additional cost of $150.
The third Warning Letter
Students who are still not academically progressed at the third interval of their second study period, will
be sent a third and last warning letter, advising them again of their non-academic progress status and
the risk of breaching their Envirotech Contract and student Visa conditions. The letter will also advise
them that they are in a very high risk of being reported to DIAC through the PRISMS as failing to
achieve a satisfactorily academic progress.
Same as for the second letter, students must contact the Student Registrar, attend all scheduled
sessions and participate in an additional tutoring session in order to change their academic progress
status to be satisfactory. Failing to do so will attract again an intensive intervention day as a ‘Second
Intervention Strategy’. This will provide students the last opportunity to rectify their course progress.
Intention to Report letter
Students who are not academically progressed at the end of the 4th study interval (second study
period), will be sent an Intention to Report Letter as they have failed to reach 50% competency over
two consecutive study periods or for courses of one study.
Envirotech Intervention Strategy
Students who do not demonstrate competency of at least 50% for that study interval (5 week period),
will be identified as at risk and an intervention strategy will be activated in order to assist them to
improve their academic progress.
Envirotech runs two different types of intervention:
1. First Intervention Strategy:
* 100% class attendance
* Attendance at Friday Tutoring Assistance days (pre-booked and scheduled with Student Registrar)
This is an initial Intervention stage and is free of charge for students. This first initial stage will be
available for students for 2 weeks from receiving each warning letter.
2. Second Intervention Strategy:
* One intensive Intervention day.
This is a second stage of intervention and will attract additional fees of $150 paid in advance. Refer to
Timeframe and Fees in the section below regarding payment.
Additional support available on campus for both students who are academically or non-academically
progressed in the course* Individual academic support
* Individual counselling
* Assistance with personal issues
* Extra study activities and support
* Evaluation and reflecting the suitability to meet course they are enrolled in
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Time Frame and Fees
* Intervention strategies must be activated by the end of a study interval and no later than 4 weeks of
starting the next study interval.
* If Envirotech identifies students at risk of not making satisfactory course progress before the
evaluation date, Envirotech will encourage the students to accept the implementation of an intervention
strategy to improve their academic progress as early as practicable.
* Intervention days will be held in the middle of each term and the first week of each term break for
students who do not demonstrate satisfactory academic progress. The Student Register will be
responsible to schedule and inform students to attend intervention days in accordance to their
intervention strategies schedule and upon actual need. However, it is the students’ responsibility to
participate in and cooperate with the activation of their intervention strategy.
* Intervention Strategies are associated with the following fees:
* First Intervention StrategyFree of charge and must be completed within two weeks’ time
* Second Intervention Strategy$150 for attending a mandatory intervention day
$200 fee if assignments are submitted late without attending an intervention day
* Students are required to pay the intervention fee and any other relevant fees (such as late
submissions) on time and prior to the scheduled date.
* Students who pay any fees for an intervention day are entitled to a refund of this fee from Envirotech
at the end of their course if in the remaining course study intervals they maintained ongoing satisfactory
academic progress and did not received any additional warning letters.
Envirotech reserves the right to waive the additional fees for keen students and for compelling or
compassionate circumstances.
Appeals on intention to report
Envirotech will make every effort to identify any compelling or compassionate reasons at every stage
and to provide appropriate support as necessary. This situation applies whether an appeal is lodged or
not and regardless of any success an appeal may have.
Students may appeal on the following grounds:
I. Envirotech’s failure to record or calculate a student’s competency accurately,
II. Compassionate or compelling circumstances affecting their progress, or
III. Envirotech has not implemented its intervention strategy and other policies according to its
documented policies and procedures that have been made available to the student.
Where students’ appeal is successful, the outcomes may vary according to the findings of the appeals
process.
I. If the appeal shows that there was a calculation error and the student actually made satisfactory
course progress (successfully completed at least 50% of the units of competency for that study period),
Envirotech will not report the student and there is no requirement for any further intervention.
II. If the appeal process shows that the student has not made satisfactory progress but there are
compassionate or compelling reasons for the lack of progress, ongoing support will be provided to the
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student through Envirotech’s intervention strategy, and the student will not be reported to the
authorities.
III. If it is demonstrated that Envirotech has failed to implement an intervention strategy or any other
part of this policy, the student will not be reported to the authorities and an intervention strategy will be
created (if a strategy does not already exist) and implemented immediately. In such case Envirotech
will review its policies and procedures and the implementation processes in order to identify
opportunities for improvements and prevention of similar cases in the future.
Where the student has chosen not to access the complaints and appeals processes within the 20
working day period, the student withdraws from the process, or, the process is completed and results in
a decision supporting Envirotech’s finding (i.e. the student’s appeal was unsuccessful) Envirotech will
be obligated to notify DIAC and the Secretary of DIISTRE through PRISMS as soon as practicable of
the student not achieving satisfactory course progress. This will result in an automatic student visa
cancellation process being initiated by the DIAC (Department of Immigration and Citizenship).
Refund Policy
All refund applications must be made in writing stating clearly the reason for the refund request. In
different scenarios a different refund will apply.
Payment for all Envirotech courses is required to be made at the time of enrolment in accordance with
the schedule of payments included in the Envirotech Institute of Education enrolment letter of offer
(Letter 150).
Full Refund of Tuition Fees Paid
If Envirotech Institute of Education is unable to deliver the course or program in which the student has
enrolled or is in default:
1. All money paid will be refunded within 14 days of receiving a legitimate application or 14 days from
discovering that Envirotech is not in position to deliver a course (is in default). The refund will be paid in
the same currency in which the fees were paid OR
2. Envirotech may offer an alternative course or part course either at Envirotech or with another
provider registered on the CRICOS at the expense of Envirotech as a replacement. Where this is
agreed by both parties in writing, Envirotech will not be liable for refund of the original course money.
OR
3. Envirotech will arrange for its Tuition Assurance Scheme to promptly offer affected students a place
in suitable alternative course(s). If the student accepts the offer of placement in a suitable alternative
course(s) in writing, than Envirotech is released of its liability to provide a refund to the student.
If an overseas student has a rejected visa application:
1. Prepaid tuition fees will be refunded within 14 days of receipt of a written application for refund, less
an administration fee of AUD$250.
2. Application fee and Accommodation Placement fee are not refundable
3. Written proof of visa application rejection by the Department of Immigration and Citizenship (DIAC),
must be included with the refund request
4. Overseas Student Health Cover will be refunded by the Institute or Health Fund (as applicable)
within 28 days if a student cancels before the start of a course
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Part Refund of Tuition Fees Paid
A partial refund will apply if written notice of cancellation is received prior to program commencement
as indicated on the first COE in accordance with signed offer letter. In this case the following applies:
* More than 28 days prior to commencement a refund of 75% of total tuition fees will apply
* Less than 28 days prior to commencement but prior to course commencement, a refund of 50% of the
tuition fees will apply
* Regardless of written notice period no refund applies for application fees, accommodation placement,
the first two weeks of prepaid home stay or airport pickup fees.
No Refunds applicable
No refunds apply:
* After the course start date as indicated on the first COE.
* If a student takes unauthorised leave from a course
* If a student is excluded from Envirotech Institute of Education or has a visa cancelled by DIAC due to
failure to meet course requirements including unsatisfactory attendance, unsatisfactory training
performance or inappropriate behaviour
* For fraudulent applications which lead to acceptance of an enrolment or non-genuine application
which has the only purpose of obtaining a Confirmation of Enrolment (COE) from Envirotech to enable
issuing a student visa to enter Australia.
* If the student cancels Overseas Student Health Cover once the course has commenced
* For Australian and local public holidays, official closures of the institute or term breaks
* Regardless of a written notice period, no refund applies for application fees, accommodation
placement, the first two weeks of prepaid home stay or airport pickup fees.
The Envirotech director has, in certain limited and exceptional circumstances, the right to offer a
student different refund options, if such accepted by both parties.
Processing of Refunds
All refunds will be assessed, authorised and paid at the sole discretion of the Chief Executive.
Refunds will only be made to the individual who entered into the written agreement with Envirotech
Institute of Education unless that person gives written direction to pay someone else.
Refunds will be paid in the same currency in which the fees were received by Envirotech Institute of
Education via Electronic Funds Transfer (EFT). In most cases this will be Australian Dollars.
Refund will be paid within:
* 4 weeks after receipts of a written application in the case of student default.
* 4 weeks after receipts of a written application in the case of Envirotech’s default.
Please note that should a provide default and Envirotech is unable to refund student moneys, such
refunds are covered by the ESOS Act 2000 and the ESOS Regulations 2001. In the case of provider
default, students are protected by the TUITION PROTECTION SERVICE (TPS).
All refund applications must be made in writing to the Envirotech management office on approved form
“105 Refund Form”.
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This agreement and the availability of complaints and appeals processes does not remove the right to
take action under the Australia’s consumer protection laws.
STUDENTS CONCERNS, COMPLAINTS AND APPEALS POLICY
Envirotech Institute of Education maintains a supportive and fair environment, which allows students to
lodge complaints or appeal their assessments and recognition decisions. Complaints and appeals are
ideally resolved as amicably as possible using this formal appeal process.
Envirotech will endeavour to always have a complaints and appeals process which is:
* Well publicised, explained and easily accessible
* Fair and with no costs to the students;
* handled in a manner that protects the privacy of relevant parties;
* transparent, equitable, objective and unbiased;
* comprehensive so that it effectively resolves a variety of complaints such as student dissatisfaction,
assessment outcomes, poor service, fraud, misconduct etc;
* implemented effectively and efficiently to ensure complaints and appeals are resolved within an
acceptable timeframe;
* monitored, recorded and reported to the appropriate people; and
* an input or trigger point to our continuous improvement process
Purpose
This policy is to ensure that all Envirotech students have, and know that they have, a clear right to fair
and equitable treatment in all of their dealings with Envirotech. Any expressed dissatisfaction is
valuable feedback, and important learning opportunity and input to our continuous improvement
process.
Should a student perceive unfair or inappropriate treatment in their dealings with Envirotech, they
should address the issue directly with their trainer.
If the issue is not resolved in this manner, every student has the right to submit concerns in writing
through the - Complaint and Appeal (Form 115). They will then undergo due process: the student will
be invited to represent his or her case formally and will be invited to have a friend present at the
meeting.
Complaints include any perceived problems relating to student perceptions of any unreasonable
treatment at the hands of Envirotech Institute of Education staff or other parties or students at
Envirotech.
In resolving a complaint, it is the responsibility of the student to initiate the procedure outlined in the
procedures below within twenty (20) working days of the problem occurring. Only in special
circumstances will incidents reported outside this timeframe be investigated.
Envirotech will commence within ten (10) working days of the formal complaint and supporting
information a thorough investigation of the complaint. All reasonable measures will be taken to finalise
the process to the satisfaction of all parties as soon as practicable and preferably within no more than
further twenty (20) working days.
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We ensure that:
* All prospective course participants will be provided with a copy of the Concerns, Complaint and
Appeal (Grievance) Policy and Procedure summary outline, which is contained in the student
handbook.
*The student hand book has reference to the complete Policies and Procedures Manual, which is
available to students at all time through the Envirotech’s office.
* All disputes or grievances will be handled professionally and confidentially in order to achieve a
satisfactory resolution.
* All parties will have a clear understanding of the steps involved in the grievance procedure.
* Course participants will be provided with details and as efficiently as possible.
* All grievance complaints concerns and appeals and outcomes will be documented in writing.
* Envirotech will attempt to resolve any grievances fairly and equitably as soon as practicable and
preferably no longer than twenty (20) working days.
Initial investigations are to be undertaken by the individual’s trainer wherever he/she is not at the centre
of the complaint; then procedures outlined below apply. If the trainer is the person at the centre of the
complaint, then the Chief Executive will appoint another staff member to undertake the initial
investigation.
Where cases require to be referred beyond an initial investigation, they are to be provided to the Chief
Executive in writing. If the issue still remains unresolved, Envirotech Institute of Education will provide
the student with all the information necessary to place the matter in the hands of external independent
mediator. The Overseas Students Ombudsman is the official external independent mediator. When
students wish to lodge an external appeal or complain against Envirotech decision, they can contact
the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and
independent service for overseas students who have a complaint or want to lodge an external appeal
about a decision made by Envirotech. See the Overseas Students Ombudsman website
www.oso.gov.au or phone 1300 362 072 for more information.
The final result will be provided to the complainant in writing including reasons for the decision and will
outline the results of the investigation and any action proposed to be undertaken as a result.
Envirotech will maintain the enrolment of students who make a complaint against Envirotech, at least
until the matter is resolved. In every case it is the Envirotech policy to resolve matters as quickly and as
efficiently as possible to the satisfaction of all parties.
Procedures
Envirotech Institute of Education staff members are equipped to accept and act on verbal or written
advice of a complaint at any time. Academic staff should be the first point of contact for a student with a
concern.
Complaints should be brought to the attention of Envirotech staff as soon as possible after they arise
usually within twenty (20) working days. Student is to be advised to represent the concerns in writing
outlining all relevant aspects of the complaint unless the complaint can be immediately resolved.
Envirotech Institute of Education is generally not in a position to investigate complaints that are notified
outside of this time frame, unless special circumstances prevail.
It is the responsibility of all Envirotech’s staff to which a student expresses a concern; to ascertain if
any particular staff member is at the centre of the complaint. If they are that person, they are to arrange
for another staff member who has not been involved with the issue, to undertake its initial investigation.
The responsible staff member will then:
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1. Inform the student of their rights and if necessary, provide them with a copy of the Complaints Policy
and Procedures. The staff member is also to ensure that the matter is represented in writing and
provide that document to the Chief Executive.
2. Arrange an appointment for the Student Registrar / campus counsellor to interview the student in
depth at the earliest possible time. The student may be accompanied by a friend or other support
person if necessary.
Student complaints are submitted to the Student Registrar who advocates on behalf of the student in
resolving this complaint.
The Student Registrar liaises with the Head Teacher who advocates on behalf of the organisation.
Regardless of this, any complainant has the right to have their version of events heard in the resolution
negotiation and have an independent advocate present.
The Student Registrar records the details of a complaint onto a “Complaint and Appeal Form” (Form
115) and advises the Chief Executive Officer of the complaint being resolved as appropriate.
The Student Registrar will:
1. Listen attentively and objectively to the student’s representation, clarifying as necessary during this
process.
2. Identify and note the nature, sequence and any outcomes of the reported incident, allowing the
student an opportunity to verbalise his or her concerns. This stage should also identify all actions of
Envirotech staff involved in the matter.
3. Clarify the student’s purpose and the intended outcome of the complaint. It may be that this
opportunity to verbalise might serve the intended purpose. No pressure is to be applied to the student
to achieve this result.
4. Where a matter is resolved internally, the Student Registrar shall then determine whether some
adjustment to the policies, procedures, culture or other aspect of Envirotech Institute of Education
operations might require modification. This is achieved through input to the continuous improvement
process.
5. The Student Registrar records the Student’s dispute outcomes on a Corrective Action Record Form
(Form 220) and in the - 07 Complaint Register and puts written notification on the student’s file.
6. In this stage, the Student Register will also meet with the complainant and thank them for their input.
In this meeting the investigation process undertaken will be outlined and if Envirotech is found to be in
error, outline changes to policies and procedures or other management approaches undertaken to
ensure no repetition of the issue in the future.
7. The Student Registrar will close out the “Corrective Action Record Form” (Form 220) when the
complaint has been resolved to the satisfaction of all parties and if any changes are made to the
Envirotech’s policies or procedures, this will be recorded on the - 02 Continuous Improvements
register.
Where the complaint is not resolved the Student Registrar will facilitate the student’s access to the
Appeals after Complaint Policy below for passing the investigation to the Chief Executive Officer.
Appeals after Complaints
Where a student is not happy with the outcome of a complaint the following appeal of complaint
process is followed.
1. Discuss appeal of complaint with the Head Teacher. If this does not resolve the matter, or if the
Head Teacher is an active respondent to the appeal of complaint, then put the appeal of complaint in
writing using Complaints and Appeals Form (Form 115) and submitted to the Chief Executive Officer.
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2. The Chief Executive Officer records the Student’s dispute on a Corrective Action Record Form (Form
220) and in the - 07 Complaint Register and puts written notification on the student’s file.
3. An appellant may deliver their own version of the appeal of complaint to the Chief Executive Officer
and request a support person to be present.
4. The Chief Executive Officer should then consider the issues raised and attempt to resolve the appeal
of complaint to the satisfaction of the appellant. All appeals of complaints that are found to be proven
(i.e. against the Institute) must be acted upon through the continuous improvement process to make
systematic changes to prevent the recurrence of this as a problem again.
5. If this does not resolve the matter, the appeal is referred to OSO (Overseas Students Ombudsman)
as an independent mediator, Refer to the dispute resolution policy in this manual. The appellant may
deliver their own version of the problem and request a support person be present.
i. NOTE: The function of the OSO as an external independent mediator is to review the process of
complaint resolution and resolve the dispute in a fair and legal way. All expenses attached to such
appointment will be shared equally by the student and Envirotech.
OSO CONTACT DETAILS: Email: www.oso.gov.au
Phone: 1300 362 072
6. The submission and the final outcome of the appeal of complaints is recorded and communicated to
all parties in writing. The communication must contain the outcome of the appeal of complaint and the
reasons for the decisions made. A copy of the communication is placed in the student file, staff files, 07
complaint register and the 02 continuous improvements register if any changes and improvements to
the Envirotech’s systems have been made.
7. No further appeal mechanism exists beyond this point in the process.
Please Note the following important aspects:
* Envirotech may refer the student with any complaints that do not directly concern Envirotech Institute
of Education but may affect students’ ability to achieve competency, to appropriate external support
groups for assistance.
* Complaints cannot be anonymous because this is considered unfair as ongoing discussion cannot
take place to resolve the issue between both parties.
* Information submitted to the instructor or any staff member is treated with respect and taken as an
opportunity to improve the organisation’s practices and Management System. Privacy requirements
and student/ individual rights are maintained.
Appeals Procedures
Appeals refer to disputes involving assessment or program requirements.
Procedures
1. A student who believes that he or she has grounds for an appeal should voice it to Envirotech staff
as soon as possible after being advised of the result and not more than twenty (20) working days after
receiving the result. In the first instance the appeal should be lodged in writing on the - Complaint and
Appeal (Form 115), with the assessor against whose decision the appeal is being made.
2. Where an appeal is lodged, the assessor will inform the student of his or her rights and entitlements
and the process that they need to follow. This may include referring the student to their student
handbook or to and to the Appeals Procedures
3. The assessor concerned will then review the assessment evidence and satisfy themselves that their
initial decision was appropriate. If the assessor considers that an inappropriate decision has been
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made, then he or she has the authority to issue a revised assessment. Written advice of the revised
assessment and the reason for it is to be recorded on the Appeals Register and provided to the Chief
Executive within two (2) working days.
4. Where the assessor is satisfied that the assessment decision stands, he or she is to outline the
evidence collection process and results to the student concerned. Where the student accepts the
situation, no further action is required.
5. However, if he or she still contests the outcome, the evidence including the following information or
documents is to be provided to another appropriately qualified assessor:
(a) Past Student records;
(b) Attendance registers;
(c) Assessment tools and assessment data; and
(d) Any other supporting document
6. The second assessor will review the materials and provide a judgement. Where the judgement
overturns the original assessment decision, the Chief Executive is to be informed. The second
assessor is to provide the Chief Executive with the student’s written appeal and the assessor’s
response. An appellant may deliver their own version of the appeal to secondary assessor and request
a support person be present.
7. Where a second review of evidence upholds the original finding, the student is responsible for
meeting the costs of the second assessor’s time at the rate of $85 per hour.
8. The Chief Executive will consider the written statement and the recommendations of the staff
member and provide her decision to the student in writing. This response will include the Chief
Executive’s reasons for reaching the decision she has.
9. Where the Chief Executive’s investigation reveals that the RTO’s evidence collection and evaluation
processes have been in error, policies and procedures will be revisited to ensure that problem is not
repeated. In addition, the student will be interviewed by the Chief Executive, thanked for the stance he
or she has taken and advised of how their actions have benefited Envirotech’s operations.
10. If this does not resolve the matter, the appeal is referred to OSO as an independent mediator, refer
to the dispute resolution policy in this manual. The appellant may deliver their own version of the
problem and request a support person be present. NOTE: All expenses attached to such appointment
will be shared equally by the student and Envirotech.
11. The submission and the final outcome of the appeal is recorded and communicated to all parties in
writing. The communication must contain the outcome of the appeal and the reasons for the decisions
made. A copy of the communication is placed in the student file.
No further appeal mechanism exists beyond this point in the process.
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OCCUPATIONAL HEALTH AND SAFETY (OH&S)
Envirotech is committed to providing a safe and healthy environment for all
students. We aim to achieve the highest degree Occupational Health and Safety
and Security by adhering to Government Legislation and taking personal interest in
the well being of our students, staff and visitors.
Students are required to participate in all training activities and carry out any tasks
that may be asked by your trainer to the best of their ability and these will include in
each unit a reference to the relevant OH&S procedures.
All self paced learning workbooks and/or assessments must be completed, even when students
perceived that they already referred to the OH&S components in previous units.
Students are required to wear workplace uniforms as directed for any scheduled practical training
sessions.
Duty of care - Who is responsible for Occupational Health and Safety?
All employees and students are responsible for their own Occupational Health and Safety in the
Workplace and Training environment.
Students are responsible for not only their own health and safety but also the health and safety of
others within their working environment. Students should report unsafe working conditions, faulty
equipment and accidents in the workplace/training environment immediately to their trainer, supervisor,
manage or administration staff.
To meet this commitment, each person must take all reasonable care to prevent injury to others,
damage to the school or plant and equipment, identifying risks and hazards in the workplace and
reporting them.
Students should abide by safe working practices and comply with health and safety regulations.
In case of fire
The first person who notices a fire must immediately report it to Administration.
OHS Officer will without delay assess the severity of the fire and call for an immediate evacuation of
the property and building by all personnel, using appropriate exits and will call 000.
You must follow the evacuation plan in your class and listen to instructions
Assembly Point
The assembly point is in the entrance to the Arcade next to the ‘Bluff Cafe’.
All personnel are to gather in the assembly area until the Fire Services Officer in attendance has
cleared the building or given other instructions.
IN CASE OF FIRE CALL THE FIRE SERVICE ON
000
ASK THE OPERATOR FOR
“FIRE SERVICE”
When the Fire Service answers, give details clearly:
“FIRE at Envirotech Institute of Education”
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Health and emergencies contacts:
Poisons Information Centre. Ring for information 24 hours a day. Phone: 13 1126
Ambulance/Fire Brigade/Police. 000 (triple zero) Phone number is to be used in an EMERGENCY
ONLY
Gold Coast Hospital 108 Nerang St Southport 4215. Phone: 55198211
Tweed Hospital and Community Health Services Cnr Florence & Powell Streets Tweed Heads 2485
Emergency Phone: 55067416
Community Health: 55198242
Allamanda Private Hospital 24 hours Care and Emergency Centre 21 Spendelove Ave Benowa
4217. Phone: 55326444
Pindara Private Hospital Ramsey Health Allchurch Ave Benowa 4217. Phone: 55 889888
John Flynn Gold Coast Private Hospital Inland Drive Tugan 4224. Phone: 55 989000
Emergency Dental Gold Coast Oral Health Service, 12 Short Street Southport. Phone: 1300 300850
Other Gold Coast services can be found at:
http://www.goldcoast.com.au/essential-gold-coast-services
First aid kit
The first aid kit is provided for use by all staff and students and is maintained by
the Red Cross. The first aid kit is located at the staff room.
Critical Incident
It is any traumatic event or threat of such (within or outside Australia) which
causes extreme stress, fear or injury.
Envirotech has a documented critical incident policy together with emergency and OH&S procedures
that cover the action to be taken in the event of a critical incident, required follow-up to the incident, and
records of the incident and action taken.
Students who identify a critical incident must report the incident immediately to any of Envirotech’s
staff.
Critical Incident: is any traumatic event or threat of such (within or outside Australia) which causes
extreme stress, fear or injury. Critical incidents may include (but are not limited to) events such as:
 Missing students;
 Severe verbal or psychological aggression;
 Death/ suicide, serious injury, violence or any threat of these;
 Widespread infection/ contamination or the threat of these;
 Natural disaster;
 Substantial damage to facilities;
 Deprivation of liberty and/ or civil unrest;
 Matters of high risk to personal safety;
 Issues such as domestic violence, sexual assault, drug or alcohol abuse; and
 Publicity with the potential to significantly damage/ disrupt the reputation or operations of
The Envirotech Institute of Education.
Note: Non-life threatening events could still qualify as critical incidents.
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Information for Domestic Students
What is a Traineeship/Apprenticeship
A Traineeship/Apprenticeship is the name of the government program
aimed at assisting employers to provide a structured training program for
employees that is directly related to their workplace.
New and experienced employees can be enrolled in a
Traineeship/Apprenticeship program where the government has identified
a need in that industry or occupation.
The program occurs during normal working hours, with many parts being undertaken on-the-job. The
training program also recognises your existing skills so you don’t have to learn things you already
know, and allows you to work at your own pace as long as you meet the general
Traineeship/Apprenticeship progression timetable.
As part of the Traineeship/Apprenticeship you obtain a nationally accredited qualification in your area of
work by successful involvement in the training program.
Traineeships/Apprenticeships are generally for periods of between 12 and 24 months depending on the
Traineeship/Apprenticeship field in which you are employed.
Training can be on-the-job, off-the-job, or a combination of both in accordance with a training plan
prepared by Envirotech in conjunction with your employer and yourself.
Under this arrangement you as the trainee undergo training, and your employer provides any on-thejob training and allows you the time to complete the training.
Getting Started with a Traineeship/Apprenticeship Program
Initially with any program there is paper work that is required to be completed.
Traineeship/Apprenticeships are no different and the following will be needed to implement your
Traineeship/Apprenticeship. On the day of enrolment:
Required paperwork to be completed:
 Envirotech Enrolment form
 Statement of Understanding
 Recognition of Prior Learning Signoff
 Roles and Responsibilities – Trainer and Workplace Mentor
 Training Plan which outlines the course duration and content and a sample timetable
 Training Session Report
 Traineeship/Apprenticeship contract signed by student, employer and a representative from a
New Apprenticeship Centre.
In some instances, the above forms only require signatures.
If you are intending on applying for RPL(s), speak to your training consultant and he/she will supply you
with the Application for RPL Form.
At the first training session, you will receive an introduction to the course and your first workbook(s);
you will also be required to demonstrate a few of the new skills you will learn during the first session.
The training consultant will identify the activities to be completed during the following month and book
the next session.
Your training program is work-based, meaning that you acquire your skills in the workplace and build
on these skills with supplementary theory and knowledge provided to you by Envirotech.
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Trainee/Apprentice Responsibilities
Training Participation




To make every effort to complete the qualification within the Traineeship/Apprenticeship time
frame. The progress timetable is set out in your Training Plan
To accept and attend any workplace training provided by your employer relevant to the
Traineeship/Apprenticeship
To attend any training or progress meetings with the Envirotech Training Consultant
To complete tasks or workbooks given to you by Envirotech Training Consultant, which are part
of your program
General Matters
Notify your employer and Envirotech if you are having any difficulties completing the tasks or
workbooks
Notify Envirotech if you leave your employer during the term of the Traineeship/Apprenticeship – this
Traineeship/Apprenticeship could possibly be transferred to your new employer to allow you to
complete the qualification
Notify Envirotech and the New Apprenticeship Centre of any major changes that could impact upon
your completing the course e.g. change in your employment conditions, lengthy absence from work,
long term illness etc.
Employers Responsibilities




To provide appropriate on the job training, support and supervision
To ensure that you have access to the full range of work that is required on-the-job to complete
the assessment tasks
To notify Envirotech if there are any matters affecting your ability to complete the qualification
due to work related barriers
To notify Envirotech and the New Apprenticeship Centre if you cease employment with them.
Progressing through the course
It is an integral part of Envirotech Traineeship/Apprenticeship program that you as a trainee satisfy your
supervisor and us that you have acquired the necessary on the job skills as well as the theory required
to back up these skills.
Completion of Course and Traineeship/Apprenticeship
On successful completion of your course you will be issued with a Qualifications Certificate. This may
be awarded as soon as you meet all of the course requirements.
This qualification does more than just recognise the skills that you have gained; it can provide you with
training and career pathways.
Once you have obtained your qualification you can progress, by further study from Certificate II level to
Advanced Diploma if you wish. Further pathways are also available for direct entry into universities.
Leaving your Employer
If for some reason you leave your employer and would like to continue your Traineeship/Apprenticeship
with a new employer please contact Envirotech for assistance in transferring your
Traineeship/Apprenticeship
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Information for International Students
All international students in Australia must hold a Student
Visa. There are different student visas for the different
course levels. Students wishing to enrol in Vocational
Education and Training (VET) apply for Student Visa
Subclass 572.
IMPORTANT VISA REQUIREMENT
It is the students’ responsibility to ensure that they hold sufficient visa for the length of their course and
extend their student visa if necessary when it is due to elapse. International student who remain in their
course of study in Australia without holding the necessary student visa are classified as unlawful and
as such if they remain more than 28 days in Australia without a lawful student visa they are subject to
immediate removal from Australia and a 3 years exclusion period preventing them to return to Australia
for this period.
For further information regarding student visa conditions for students and their families please refer to:
http://www.immi.gov.au/students/visa-conditions.htm
Completion of Study within Expected Duration:
You must manage your time to balance study requirements, work commitments and social life in order
to be able to complete your course within the time duration as specified on your CoE.
Changes to Student Enrolment
Deferment / Extensions
International students are not entitled to defer, suspend or extend duration of their studies except on
medical grounds, compassionate or extenuating circumstances.
International student visa conditions may be affected by any changes to enrolment, including
deferment, suspension or extension.
Student wishing to make changes to their enrolment on this basis must provide evidence in the form of
a Medical certificate or other relevant proof of the extenuating circumstance. On receipt of this request
our staff will notify the student if their request has been approved and if so, DIAC will be notified.
Termination / Suspensions
Envirotech may terminate or suspend a student and/or report students to DIAC through PRISMS for
any changes to an International student’s enrolment and for the reasons mentioned in Termination /
Suspension section mentioned earlier in this booklet. Same as suspension or deferment, his may affect
your visa and DIAC will be notified.
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International Student Transfer Statement - Transfer between registered
providers
DEFINITIONS:
Letter of release means a letter from a registered provider about a student that provides information
on the student’s demonstrated commitment to his or her studies during the course, his or her
attendance record and their payment of fees for the course.
Principal course means: the highest qualification (normally the last course) covered by the student’s
visa
Relevant course means: (a) A registered course; or (b) A course registered under a law of the
Commonwealth, or another State, for the registration of persons who provide courses to overseas
students.
Accepting International Students Previously Enrolled in Relevant Courses
Envirotech will not knowingly enrol an overseas student, seeking to transfer from another registered
provider prior to the student completing six (6) months of his or her principal course of study except
where:
1. The original registered provider has ceased to be registered or the course in which the student
is enrolled has ceased to be registered. In such cases Envirotech will ask the students to
confirm in writing that they examined the TAS cover for recovery of fees paid to the previous
provider.
2. The original registered provider has provided a written letter of release
3. The original registered provider has had a sanction imposed on its registration by the
Australian Government or state or territory government that prevents the student from
continuing his or her principal course, or
4. Any government sponsor of the student considers the change to be in the student’s best
interest and has provided written support for that change.
Envirotech will not accept transfers unless the student presents a compliant letter of release from the
previous provider. For students who studied with their previous provider over 6 months in their principle
course of study, a letter of release is not mandatory; nevertheless, Envirotech will contact the previous
provider to ascertain the nature of the release if such a release letter is not provided.
International Students Transfer Policy Requests for a Letter of Release
Envirotech assesses requests from students for transfer to another registered provider which occur in
the first six months of a student’s principal course of study in accordance with the following procedures.
1. The transfer can be shown not to be detrimental to the student’s best interests. Factors that may
be considered to the student's detriment, but which should be considered in light of the student's
individual circumstances and a broader range of factors, include:
I.
II.
III.
if the transfer may jeopardise the student’s progression through a package of courses
If the student has recently started studying the course and the full range of support
services are yet to be provided or offered to the student; and
If the student is trying to avoid being reported to DIAC for failure to meet the provider's
attendance or academic progress requirements.
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2. Envirotech is satisfied that there are reasonable grounds for the transfer that relate to pressing
and important personal factors. These factors may be related to family issues, finances, health
or change of career intentions
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Letter of Release
Envirotech will not issue a Letter of Release to students unless they can provide a letter of offer from
the receiving provider confirming enrolment.
Envirotech recognises the rights of students, as consumers, to exercise choice in their education
options in Australia. Envirotech supports this right of choice while acknowledging that students may
need support in their transition to study in Australia. As a result, Envirotech undertakes to guide
students’ decision making by outlining the range of factors that should be taken into account including
the individual situation of the student concerned.
The range of factors may include:
1. if the course which student wishes to transfer to:
I.
II.
better meets the study capabilities of the student
better meets the long term goals of the student, whether these relate to future work,
education or personal aspirations
III.
better meets the student’s social needs-in order to gain access to greater support (may be
through the services offered by another provider, commercial or non-for-profit services or
through access to family, friends or a cultural support network)
2. If the student claims or can provide evidence that his or her reasonable expectations about the
current course are not being met. (In such a case Envirotech will amend the pre-enrolment information
as required)
1. The transfer can be shown not to be detrimental to the student’s best interests as mentioned
above.
Envirotech commits to assess and reply to the student’s transfer request within 20 working days of
receiving the written request on the appropriate form. The Release Letter will be issued at no cost and
include advice to the student of the need to contact DIAC to seek advice on whether a new student visa
is required. Records of the requests, assessment and decision made will be retained on the student’s
file.
The request for a release must be received in writing using the appropriate form:
a. Student who studied less then six (6) months should apply using Forms 103.
b. Student who studied more then six (6) months should apply using Form 104
Envirotech will provide with an email receipt acknowledging that the request has been received.
The letter of release will include the following information:
i) The student had demonstrated commitment to being a lawful genuine student in Australia (The
student had satisfactory academic progress and attendance record or provided satisfactory
evidence of compelling and compassionate nature for which these were not satisfactory). OR
ii) Compelling and compassionate reasons for the change of provider have been demonstrated in
the written request (when student did not complete 6 months in their principle course of study).
1. The transfer can be shown not to be detrimental to the student’s best interests. AND
2. Envirotech is satisfied that there are reasonable grounds for the transfer that relate to pressing
and important personal factors. These factors may be related to family issues, finances, health or
change of career intentions AND
3. Student paid all tuition fees for the study period in which request is received.
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1. When transfer may be considered to the student's detriment, but which should be
considered in light of the student's individual circumstances and a broader range of factors,
include:
I.
if the transfer may jeopardise the student’s progression through a package of courses
II.
If the student has recently started studying the course and the full range of support
services are yet to be provided or offered to the student and the student is willing to
accommodate these; and
III.
If the student is trying to avoid being reported to DIAC for failure to meet the
provider's attendance or academic progress requirements.
2. When students failed to pay the full tuition fee amount as set in their letter of offerEnvirotech holds the right to refuse to give a letter of release if a student has unpaid course
fees for the current study period. The current study period is the study period in which the
student applies for a letter of release. If this occurs during holiday time, the application for
release is to be counted as being during the previous study period.
Where Envirotech does not grant a letter of release, students will be provided with written reasons for
refusing the request and will be informed of their right to appeal Envirotech’s decision with Envirotech’s
Complaints and appeals Policy.
While these investigations are conducted for the benefit of the student, Envirotech will issue a Release
Letter (Letter 170) automatically to any student who requests one in writing, studied over 6 months in
their principle course of study, progressed successfully in their course and provided that their fee
payments are up to date, other requests will be assessed as a case by case.
Transfer Procedure
1. Student seeking transfer provides a compliant letter of offer from a new provider and a formal request in
writing giving reasons for the request using - Request for Change RTO within 6 months (Form104) or
Cancel enrolment (Form 103) for students enrolled over 6 months in their main course of study.
2. Envirotech will provide a written receipt acknowledging that the request has been received. Students must
continue to attend until the decision is made on their request.
3. Application is checked for compliance with visa conditions and student advised appropriately.
4. If request is reasonable showing benefits for the student; and complies with visa conditions transfer
is approved.
5. Envirotech provides Release Letter (Letter 170) including requirement to communicate with DIAC
to seek advice on whether a new student visa is required OR provides a refusal to release letter.
Envirotech will remind the student that if he or she has not maintained satisfactory attendance
and/or course progress up to the time of the transfer, the process of reporting the student to the
DIAC will continue, even though the student is no longer officially enrolled with the provider.
6. If the request in refused, students may appeal at this stage against Envirotech’s decision.
Envirotech will then reassess its findings and decisions and steps 3 – 7 will be again executed.
7. Envirotech will record the request for a letter of release, the assessment of, and decision regarding,
the request on the student’s file.
Medical Insurance
Overseas Student Health Cover (‘OSHC’) is mandatory for all
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international students during the entire duration of their student visa in Australia. This insurance is
there to assist international students meet the costs of medical treatments and hospital fees which they
may need while in Australia. OSHC also includes ambulance cover and limited pharmaceuticals.
Through the Enrolment process Envirotech will arrange the student health cover for international
students through the services of Medibank Private.
Students must pay in advance the required fee for their health insurance for the entire duration of their
study in Australia. Envirotech which will then arrange to pay the health insurance cover on their behalf.
OSHC one year for single student approximately cost: $480
For more information on Medibank Private Student Health
Insurance please visit Medibank Private:
www.medibank.com.au
For more information on the mandatory overseas student health cover please refer to the
Department of
Immigration and Citizenship:
http://www.health.gov.au/internet/main/publishing.nsf/Content/privatehealth-consumersoverseascover.htm
Getting a Tax File Number
You must obtain a TFN - Tax File Number to be able to work in Australia. A tax
file number is your unique reference number in the Australian tax system.
When you start working, your employer will ask you to complete a tax file
number declaration form. If you do not provide a TFN your employment will be taxed at the highest
personal income tax rate, which will mean less money in your wages each week.
You can apply for your TFN online at www.ato.gov.au or phone 13 28 61, 8am to 6pm Monday to
Friday. For the ATO translating and interpreter service phone: 13 14 50.
Starting your Own Business
Students who wish to start their own business must apply for an ABN – Australian Business Number in
addition to the TFN. And ensure that they not work over the allowable amount of 20 hours per week.
International students have full work permission for periods of course break or public holidays. This
permission does not apply to their family members who are restricted to the 20 hours work per week at
all times.
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Tax Return and the financial year
The financial year in Australia starts on 1 July of every year and ends on 30
June of every year.
Every person in Australia, including temporary residents and international
students MUST lodge a tax return in the end of the financial year. The tax
return calculates the total income earned by an individual and the total
taxes paid and the balance
between the 2 figures is either payed to the tax department or is given to the individual if for example,
the individual worked only for a short period of time and therefore the tax rate that was applied was too
high.
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Australia’s Living Costs and Currency
Cost of Living
Students relocating to Australia should keep in mind the relevant costs when they undertake studies.
When calculating the cost of living in Australia, students must also budget for food, health care,
transport, books, clothing and entertainment. Please note that all costs listed below are estimates only
and will vary depending on lifestyle and inflation.
Students are recommended to allow a minimum of AUD$1800 per month to cover their cost of living.
The following table presents an estimate of monthly living costs for students:
Common Expenses
Flat Rental
Food
Transport
Utilities (Water, Gas, Electricity)
Telephone & Internet
$1000
$300
$70
$70
$100
Currency and Money
Australia’s currency is the dollar ($). 100c = $A1.
Note denominations: $100, $50, $20, $10, $5.
Coin denominations: $2, $1, 50c, 20c, 10c, 5c.
For Currency conversions visit www.xe.net/ucc
Travellers’ cheques can be cashed at banks and major hotels.
Major credit cards accepted at shops, hotels and restaurants.
Common credit cards include American Express, Bankcard, Diner’s Club, MasterCard and Visa.
ATMs are widely available 24 hours a day.
Currency exchange facilities: at airports and, key tourist centres.
International students are able to open personal bank accounts with low bank fees specially designed
for students. This can be done from Australia or prior to your arrival. Contact Envirotech office for
assistance in opening bank account before arrival.
Students with Family Dependants
International students accompanied by dependent family members must accommodate and present
additional funds for the support of these family members. In addition any school aged dependents
(between the age of 5 and 18 years) must have arrangements for their education in Australia and
have obtained an official Confirmation of Enrolment for Overseas Students form for those
dependents.
For information regarding schooling for dependants and living in Queensland please visit the
Department of education and Training website at: http://www.eqi.com.au/qld-schools/index.html
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LIVING ON THE GOLD COAST
Located in sunny Queensland, the Gold Coast is the sixth most populous city in the country with about
500,000 residents. As apparent from its name, the Gold Coast stretches for approximately 70
kilometres of wide golden beaches along the coastline. With its sub- tropical climate, white beaches
and rainforest hinterland, it’s no wonder that the city is a top holiday and study destination in Australia.
There is never any shortage of activities in the city. The Gold Coast beaches are famous world wide for
its surfing and are a hit with both locals and tourists. Surfing, windsurfing and Para-sailing are some
popular beach activities. The Gold Coast is also home to several reserves and parks, such as Mount
Cougal, only 10 minutes drive from Envirotech Campus, Springbrook National Park, Lamington
National Park and extinct volcanic mountain ranges.
Surfers Paradise and Southport form the city’s main commercial centres, though Robina is developing
swiftly. The Gold Coast contains a variety of attractive lifestyles from resort beaches to rural hinterland
to city cultural and vibrant nightlife. It is home to many busy shopping centres, tourist attractions and
several theme parks, namely: Dream World, Sea World, Movie World and Water World. The Gold
Coast is located about 45 minutes drive from Brisbane, Queensland's capital city. The two cities are
nearly joined by growing suburbs.
The infrastructure of the Gold Cost is one of the most amazing in the world with many kilometres of
water canals connecting to the beach and which are spread like roads all over the city, allowing
residents to live water front with private “beach like” back yards in the middle of the city.
This set up come perfect with the Gold Coast sub-tropical year round climate of clear blue skies
and warm sunny days; the Gold Coast is one Australia’s premiere national and international
playground destinations and has easy road, rail and coach access to the Queensland capital of
Brisbane.
Australia is a multi-cultural society and this is fully reflected on the Gold Coast with a wide range of
foods and restaurants from many different countries as well as annual multicultural events and
festivals.
Home to both international and national sporting events, the Gold Coast City is the place to be.
Envirotech Institute of Education is located between the coastline and the hinterland, in the Currumbin
Valley reserve just 7 kilometres from the beach and 10 kilometres from the heritage-listed Mount
Cougal.
The Gold Coast is accessible by International air transport, only 15 minutes drive from Envirotech
Campus, major highways and rail networks.
Information about the Gold Coast visit
www.verygc.com.au
www.gold-coast.net/goldcoast/information.html
http://www.goldcoast.qld.gov.au
Information on living and studying in Australia
http://www.studyinaustralia.gov.au/Sia/en/LivingInAustralia/MoreInfo
Page 52 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Climate and Seasons
The Gold Coast sub-tropical climate has an average of 287 days of sunshine a year with average
summer temperatures of 19 to 29 degrees Celsius (66 to 83 degrees Fahrenheit) and average
winter temperatures: 9 to 21 degrees Celsius (48 to 69 degrees Fahrenheit).
Spring: September to November 15-25C (59-77F)
Summer: December to February 20-28C (68-83F)
Autumn: March to May 16-26C (61-77F)
Winter: June to August 11-21C (52-70F)
Things to do and see
The Gold Coast is home to numerous theme parks such as Warner Bros Movie World, Dream World
and White Water World, check out Australia’s largest water them park Wet ‘n’ Wild, or see the dolphins
at SeaWorld.
The Gold Coast has a range of large quality shopping centres covering everyone’s needs at Robina
Town Centre, Pacific Fair, Australia Fair or Harbour town. Both the large city of Brisbane with its
markets and fairs, museums and many shopping centres and the small town of Byron Bay lay just
about an hour drive from the Gold Coast and are a very interesting places to visit
Page 53 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
ACCOMODATION
Queensland has a wide range of accommodation options to choose from, including:
• Home stay with Queensland families
• Private rental of apartments or houses
• Shared accommodation with other students.
Renting a House or flat (apartment)
Some houses and apartments will be fully furnished but will cost you extra, others are unfurnished and
you will have supply basic furniture. There are many second-hand and discount furniture shops on the
Gold Coast were you can purchase second-hand furniture for a full household and appliances.
You will have to pay two/four weeks rent in advance and a security bond; usually four weeks rent which
you get back at the end of your residency minus deductions for any damage caused to the rental
property. A basic two bedroom apartment will cost between $250 and $350 depending on its
location. You will also need to pay a deposit for electricity and, if you need it, a phone connection.
Real Estate agents keep lists of available accommodation both in their office front window displays and
online.
The Gold Coast’s main newspaper “Gold Coast Bulletin” publishes accommodation lists each
Wednesday and Saturday. This information can be accessed though their website:
www.goldcoast.com.au/classifieds/gold-coast
www.realestate.com.au
www.domain.com.au
The Residential Tenancies Authority is the first contact for any issues or troubles relating to rental
matters. Their website is: http://www.rta.qld.gov.au/
Shared Accommodation
A cheaper and more fun method of accommodation is to share a house or apartment with other
students. Look for advertisements for “Flatmate wanted” in the newspapers or internet as well as some
international student service centres.
Some useful online student accommodation services websites for finding shared accommodation are:
http://australia.accommodationforstudents.com/
http://goldcoastexchange.com.au/classifieds/Share-Accommodation-Student-AccommodationGold/5153.html\
Homestay Referral
Home stay is in most cases a rented room in a shared accommodation with and Australian family
through the services and administration of Envirotech. Home stay has many benefits, such as the
multicultural experience living with Australian residences, no need to find rental accommodation, Pay
bond, electricity and other utility bills. Home stay offers a comfortable home with all facilities – a home
away from home, close to your place of study.
Home stay is available for long and short terms. Students are accommodated within the family
home in private furnished bedrooms, which are conducive for study, and are provided with 2-3
meals per day 7 days a week.
You will pay a weekly fee for your Home stay which covers items such as:
• use of the Australian Home stay Network services and website
• insurance
• emergency telephone support
• food
• accommodation
The weekly fee ranges from $250 to $330 per week. This weekly fee may vary depending on your level
of service for example; how many meals your host provides you with.
Envirotech can organise Home stay for its students and we can also refer you to two of the Gold
Coast’s top Homestay network members;
Study Gold Coast at: http://www.studygoldcoast.org.au/homestay_gold_coast/#accommodation
The Australian Homestay Network at: http://www.homestaynetwork.org/
Page 54 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Transportation
The most common mode of transport is by car and bus. Queensland Rail connects the Gold Coast and
Brisbane. At the moment, the train terminates at Robina. Train stations are currently being built in
Burleigh Heads and Currumbin, only 7 kilometres from Envirotech.
In most areas, footpaths and paving make cycling and walking a joy. Taxis are easily hailed around the
shopping districts. As a full-time student with Envirotech you will obtain a student ID card which entitles
you to half price concession fares on buses, trains and ferries under the Queensland Transport.
Transport choices are many and varied on the Gold Coast, catering for residents and the large number
of visitors to the City. For more information about transport around Australia:
http://translink.com.au/
http://www.qr.com.au/
www.goldcoastairport.com.au.
Useful Websites for International Students
Medibank Private: www.medibank.com.au
Australian Health Requirements: http://www.immi.gov.au/allforms/health-requirements/
Study in Australia: http://www.studyinaustralia.gov.au/Sia/Splash.aspx
Study Gold Coast: http://www.studygoldcoast.org.au/
Study Queensland: www.studyqueensland.qld.edu.au
ESOS information / ESOS framework:
http://aei.gov.au/AEI/ESOS/EasyGuide_ESOS.htm
http://aei.dest.gov.au/AEI/ESOS/QuickInfo/ESOSFramework
Department of Immigration and Citizenship (DIAC): http://www.immi.gov.au/
Visas & Immigration: http://www.immi.gov.au/students/
Student Visa Information: http://www.immi.gov.au/students/students/chooser/572.htm
Page 55 of 56
ABN: 83160597100,
ACN: 133701578,
RTO ID: 31871,
Student Visa and the ESOS Act
If you hold a Student Visa, you must study with an education provider that is listed in the
Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS Register).
Envirotech is on this list of registered institutions, which can be found at http://cricos.deewr.gov.au
This guarantees that Envirotech and the course you are studying meet the high standards necessary
for International Students in Australia program.
The Australian Government wants Australia to be a safe, enjoyable and rewarding place to study.
Australia laws promote quality education and consumer protection for overseas students. These laws
are known as the ESOS (Education Services for Overseas Students) framework and they include the
(ESOS) Act 2000 and the National Code of Practice 2007.
Your Rights under the ESOS Act
The ESOS Act protects your rights. This includes but not limited to:
Receive current and accurate marketing materials about the courses, fees, modes of study and other
information from the RTO and its agents.
If you are under 18, it ensures your safety. You will be granted a visa only if there are arrangements in
place for your accommodation, support and welfare;
Getting a signed agreement with the RTO before or as you pay any fees, setting out the services to be
provided, fees payable and information about refunds.
Safety for your Tuition fees (TPS)- The ESOS Act includes consumer protection that enables you to
receive a refund or to be placed in another course if your provider is unable to deliver your course for
any reason. This is something unique to Australia.
Your Responsibilities
You also have responsibilities under the Act, such as:
Updating Student Contact Details- it is your responsibility to provide Envirotech the current details of
your residential address and if you have any change to your contact details.
Maintain your Overseas Student Health Cover (OSHC) for the duration of your stay
Maintain satisfactory course progress
Page 56 of 56

Skynet Education

Transcription

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