today! WA APCO-NENA Public Safety Communications Conference

WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
WA APCO-NENA Public Safety
Communications Conference
TECH KNOW U!
June 22nd - 24th!
3 Rivers Convention Center
Kennewick, WA
We hope to see you all in Kennewick at the 3
Rivers Convention Center for our annual Public
Safety Communications Conference. Our theme
this year is TECH KNOW U! We will be focusing on
the culture shift as technology and the 911
industry constantly change and grow.
Highlights include: 35 different training sessions to
choose from; the Basket Auction hosted by the
Chapter Services Committee; 2 Speed Networking
sessions hosted by the Mentoring Committee; the
Opening Ceremony and Keynote Presentation by Matt
Walker sharing his unique experiences as an international
climbing guide and psychologist to convey a powerful
message on navigating challenge and adversity with focus, energy
and confidence. We will also be treated to a Special Presentation by
Ron Holifield called Making a Difference (even when no one notices). Ron will show us that we are living in a VUCA
public service world of Volatility, Uncertainty, Complexity and Ambiguity and how to truly make a difference in the
lives of our citizens to keep on keeping on even when things are extraordinarily difficult! And finally, you won’t
want to miss our Supersession on Friday, June 24th with Helen Thayer who will tell us about her unforgettable
record-breaking accomplishments. See the Schedule-at-a-Glance on page 4!
It is not too late to register! Go to www.regonline.com/wapscc today!
DON’T MISS
DON’T MISS
DON’T MISS
DON’T MISS
The Chapter
Meeting, Dinner,
and Entertainment
The Vendor Floor
Packed with 51
booths and plenty
of time available to
see and learn about
the products and
services available for
our 911 industry!
The Chapter Officer
Elections at the
Chapter Meeting
June 21st
The Chapter
Awards Banquet
Tuesday
June 21st
beginning at
4:30 pm
We will be voting on
the President Elect,
Secretary and
West Side Ambassador
We will celebrate our
Telecommunicator
Award Winners
on Thursday night
June 23rd
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
A Letter from the WA APCO-NENA President
Jackie Jones
Thank you!
The WA APCO-NENA Chapter is very
important to me. I hope that I have
served well this past year as your
President. The men and women I
have worked with are top notch!
In our industry, we must make
various technological changes and
upgrades to keep up with all the
advancements coming our way.
Trying to keep up with technology is
forever on our horizon. We have
Jackie Jones
been able to learn together about
President
things like Next Generation 911 and
Text-To-911 during Chapter gatherings. We keep up because we
are able to pool our knowledge together and learn together
during Forums and Conferences.
PUBLIC SAFETY COMMUNICATIONS
CONFERENCE SOCIAL MEDIA CONTEST!
Do you Tweet? Instagram? Facebook? Post your selfies
and your experiences at the conference using our
official hashtags #WAN2016 (stands for Washington
APCO-NENA 2016), #WAAPCONENA, and #WANselfie
for a chance to win a prize! Winner(s) will be
announced on Friday. Hashtagged posts will be
displayed live on a monitor in the lobby of the Three
Rivers Convention Center--stop by to see yourself
highlighted!
This year, we also came together to commit ourselves to
implementing a Statewide Telecommunicator Certification. The
WANT Committee provided the foundation of information that we
needed to develop a plan that we could move forward with. The
Public-Governmental Affairs Committee is now working to make
this dream into a reality. We are on our way!
I would like to thank so many who have helped me over this past
year. The Executive Committee: Jean Nealy, Richard Kirton, Alice
Johnson, Sheryl Mullen, Karl Hatton, Becky Stokoe, Laura Caster
and Deanna Wells. These folks put in many hours of their time
serving our Chapter and I’m proud of each of them. PS Richard—thank you for being my mentor. You are the BEST! The
Committee Chairpersons have also worked so hard. What a great group of people! Thank you Alice Johnson, Brenda Cantu,
Richard Kirton, Keith Flewelling, Tim Martindale, Yvonne Carslay, Jean Nealy, Karl Hatton, Cory James, Molly Elliott, Grace
Larsen, Jay Atwood, Cory Ahrens, Cleo Subido, Craig Hamilton, Peggy Fouts, Lora Ueland, Mary Sue Robey, Tom Shaughnessy,
and Jim Quackenbush. These folks made things happen this year! I’d also like to add a heartfelt thank you to the Conference
Committee Co-Chairs Brenda Cantu and Alice Johnson. These two ladies have worked hard along with the Conference
Committee Chairs and members to bring us a fantastic opportunity to learn and network together. Thank you!
Contact the Editor!
To submit articles, photos or make suggestions for
the WA APCO-NENA Newsletter send email to:
[email protected]
2
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
2016 Public Safety Communications Conference
SPEAKER HIGHLIGHT
COMMUNICATIONS CENTER LIABILITY
THURSDAY, JUNE 23rd 1045-1200 AND 1415-1615, ROOM G
CHARLES (SKIP) HOUSER, III
Skip Houser is a partner in the law firm Pope, Houser, and Barnes.
He graduated from Western Washington University with a
degree in Political Science and earned his law degree from
Seattle University Law School. He also earned a Master’s in
Public Administration from the Evergreen State College and
additional executive management classes at the University
of Washington.
While attending law school, Skip worked for the state as a
Juvenile Rehabilitation Counselor and Adult Probation
and Parole Officer. Upon graduation from law school he
worked as an instructor and administrator for the WSCJTC
SKIP HOUSER
before becoming the Training and Safety Administrator for
Partner
the DOC and then the Staff Director of the Governor’s
Pope, Houser,
Efficiency and Accountability Commission. He then served
and Barnes
as the Deputy Director of the Washington State Department
of Trade and Economic Development, before returning to private practice.
Skip’s law practice is varied, representing numerous municipal corporations that include Port
Districts, Fire Districts, Public Utility Districts, and Hospital Districts as well as serving as the
general legal counsel for the Association of Washington Cities Risk Management Service Agency.
Skip has also acted as an elected fire commissioner, president of the state Fire Commissioner’s Association,
and served on a medic one council and chairman of a communications center Board.
He is also a frequent speaker and instructor for criminal justice/law enforcement and fire agencies throughout the country to include the
International Association of Police Chiefs, Bureau of Alcohol, Tobacco and Firearms, the IRS, Department of Justice, U.S. Forest Service, the
Washington State Criminal Justice Training Commission, American Jail Association, American Corrections Association, Washington State Bar
Association, the National Indian Gaming Commission, and others.
Introduction to Communications Center Liability: Another Wakeup Call
This course will provide an introduction and overview to the civil liability and legal issues of the 911 communications centers and dispatcher/
telecommunicators. This will include the identification and discussion of the concepts of legal liability, lawsuits, tort theory, the public duty
doctrine, the seven sins of supervision and why communications centers are unique in the application of legal theory. Thursday, June 23
1045-1200, Room G
Communications Center Case Studies: Beyond the Wakeup Call
This course will expand upon the introduction of liability and legal issues for communications centers and discuss and analyze cases decided
in the state of Washington and those trending throughout the
country. This will include an interactive discussion of court decision
and the analysis and application of liability and exposure for
communication centers and tele-communicators, determining where
liability came from and predicting where is it going in the future.
Thursday, June 23 1416-1615, Room G
A $30.00 late registration fee will be added
to all registrations made after June 15th
IXP CORPORATION
Tackling the Toughest Challenges in Public Safety
Consulting | Technology | Managed Services
Northwest Contact: Kevin Kearns
www.ixpcorp.com
[email protected]
206.979.1313
Register Today at:
www.regonline.com/wapscc
3
2016 Washington Public Safety Communications Conference – Schedule at a Glance (rev 06/07/2016)
0745-0850
Tuesday – June 21, 2016
Director/Manager’s Meeting (Rooms G and H) [Lunch Served at 1200-1300 Great Hall A]
Registration Open
Chapter Meeting (Room D)
Chapter Dinner (Great Hall A)
Wednesday – June 22, 2016
New Attendee Breakfast (Room D) – First Time Attendees Only
0900-1015
Opening Ceremony and Keynote Presentation Matt Walker
1015-1030
Break (Lobby/Cyber Café)
1630-1800
1800-2100
B
1200-1245
1245-1415
1415-1430
1430-1630
1640-1710
1715-1900
0830-0900
0900-1415
0900-1030
1030-1045
1045-1200
1200-1415
1415-1615
D
E
F
G
H
GIS Data for NG911
Required Data
Layers/NG911 GIS Data
Model
Preparing for the
Baby Boomer Bust –
demographic trends/
dealing with
Millennials
Ron Holifield
Leadership
through
Shutting up
Mary Ransier
MaceCom
Social Media
Mike Evans
MaceCom
What is 5G –
Insights from
LTE and WiFi
Scott Peabody
ADCOMM
Coaching for
Employee
Engagement
and Morale
Connie Poulsen
Lunch (Great Hall A)
Special Presentation – Ron Holifield – Making a Difference (even when no one notices)
Break (Lobby/Cyber Café)
B
C
D
Cloud Based
Solutions in
your PSAP
John Wynia
NICE
GIS for NG911
Editing Boundary and
ESZ Layers
(Computer Lab)
Recruiting and
Selecting Rock Stars
Ron Holifield
E
F
Missing and
Exploited
Children/AA
Carri Gordon/WSP
Verbal
De-Escalation
Bob Graham
WSCJTC
G
H
Matt Walker
(Keynote)
Blue Courage
Samantha Daly
CJTC
G
H
Speed Networking (Hallway in front of rooms F, G, and H)
Vendor Floor Grand Opening (Lobby) & Reception (Great Halls B, C, and D)
Thursday – June 23, 2016
Speed Networking round 2 (Main Lobby – Great Hall A side)
Vendor Floor Open (Great Halls B, C, and D)
B
C
Take a SIP –
Digital Telephone
Systems
Joe Blaschka
ADCOMM
Engineering
GIS for NG911
Editing Street
Geometry &
Attributes
(Computer Lab)
D
E
F
Stress, More
Stress,
Technostress
UW
Compassion Fatigue
Pat Ellis
Kent Fire Dept.
DR
1030-1200
IP Based
Consoles
Nithya Kesavan
Motorola
Solutions
C
T
1300-1745
AF
0900-1530
Workplace
Culture
Kim Germain
(Macecom)
Microsoft
Basics –
Word
Jenn Zeutenhorst
Break (Great Halls B, C, and D)
Lessons Learned
from NG911
Telephone Switch
– Upgrade
Scott Peabody
ADCOMM
GIS for NG911
Quality Control Round
Table
Discussion & NG GIS
Data Doctor’s Office
(Computer Lab)
Camp Kennewick Tim
Martindale and
Stephanie Fritts
PACCOM
TERT
Kevin Hanrahn
SNOPAC 911
Text to 911
Training and
Implementation
Brandy
D’Intinosanto
CENCOM
Intro to Com
Center
Liability:
Another
Wakeup Call
Skip Houser
Microsoft
Basics –
Excel
Jenn Zeutenhorst
FirstNet and
NG911: The
Future of End-toEnd Public Safety
Communications
William Hinkle
Crisis Intervention
Curriculum
Brandy
D’Intinosanto
CENCOM
Com Center
Case Studies:
Beyond the
Wakeup Call
Skip Houser
Microsoft
Basics –
PowerPoint
Jenn Zeutenhorst
Lunch (Great Halls B, C, and D), Dedicated Vendor Time
PSAP
Operations –
Today and
the Future
Imas Sakin ENP
West, INC
GIS for NG911 Using
Python Scripts
and GIS Data
Doctor’s Office
(Computer Lab)
Pro CHRT
Mentoring
1730
Chapter Awards Reception (Lobby) [semi-formal]
1815
0815-0900
Chapter Awards Dinner (Great Hall A) [semi-formal]
Friday – June 24, 2016
Breakfast (Great Hall A) & Chapter Officers Meeting (Room A/B)
0900-1200
Supersession Helen Thayer
at:
y
a
d
o
T
r
Registe .com/wapscc
gonline
e
r
.
w
w
w
Special Meetings
Wed (1430-1630) 911 Authorities Subcommittee Meeting (Room A)
Wed (1200-1245) Legislative Committee Meeting (Room D)
Thu (1300-1345) Banquet Walk Through - Outgoing and Incoming Exec Committee, APCO Intl, and NENA Officials, Award
Winners (including agency executives), Conference and Awards Committee Chairs (Great Hall A)
Fri (0800-0900) Chapter Executive Committee (Room A)
Fri (0900-1000) GIS Subcommittee (Room D)
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
From your APCO International
Executive Council Rep
Sheryl Mullen
APCO, International is gearing up for the 2016 Conference & Expo in Orlando, FL August 14-17. PreConference courses include CTO, Comprehensive Quality for Public Safety Communications, and Active
Shooter Incidents for Public Safety Communications. A separate registration is required for these
courses. The Executive Council will meet on Friday, August 12th to hear information about International
including committee reports, budget, and association goals and objectives. This is a time for learning and
networking and I hope to see you in Orlando!
APCO has made reforms to committees including the Standards Development Committee (SDC) which has
been realigned to fit better with American National Standards Institute (ANSI) requirements. The
suggested ProCHRT Rebranding has been tabled to allow for more discussion of the two proposed logos
and other branding ideas.
The President to President Forum’s inaugural meeting was held in November. This was deemed a success
by many who attended including Washington President Jackie Jones. There will be an opportunity for
presidents to meet for a half-day at APCO2016 with President Lee and First Vice President Cheryl
Greathouse.
APCO staff continues to monitor the Dispatcher Reclassification issue via the US Office of Personnel
Management (OPM) and the US Department of Labor (DOL). The new proposal is still awaiting release for
public comment and if dispatcher reclassification is not recommended, APCO will wage a major grassroots
campaign to involve the membership and its allies on Capitol Hill.
The Certified Public Safety Executive (CPE) course begins July 6 with a full class. There is already interest
being expressed in the next available session. As a reminder, this course is designed to elevate
professionalism, enhance individual performance, and recognize excellence in the public safety
industry. It is open to managers, supervisors, and agency executives. The program consists of two 12week online courses and one nine-day capstone course at APCO headquarters in Daytona Beach, Florida.
Continued thank you to the many chapter members
who are participating on national committees. As a
member driven organization, it is important to have
representation from all over the country to make our
organization strong and responsive to the needs of
our industry. Standing applause to all of you who
have answered that call!
Sheryl Mullen
5
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
APCO, Intl Emerging
Technology Forum Seattle,
Nov 1-2, 2016.
http://techforum.apcointl.org
GET YOUR APCO INTERNATIONAL T-SHIRT
SUPPORTING THE NEXT 3 UPCOMING WESTERN
REGION CONFERENCES
1. Go to www.waapconena.org
2. Click on donate
3. Enter $10 donation
4. Click on “Log In” to PayPal
5. Click on “For Payments, Enter Invoice
Number” (if your browser doesn’t show this
field, I will follow-up with an email asking for
your size selection)
 Type in your name & state
 Specify Men’s or Women’s
 Specify Size
Front
Upper
Left Chest
6. Click on “Donate $10 Now”
7. TaDa! Your shirt is ordered.
Shirts will be delivered either before the
conference (for Washington State members) or
in Orlando through your chapter Executive
Council Representative.
6
Centered
In Back
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
Karen Hanson
WA APCO-NENA
ProCHRT
Telecommunicator
of the Month
June 2016
Karen Hanson has been a Call Receiver at Valley Communications
Center since early 2005. Within her first few years she became a CTO
when she realized she wanted to work with trainees in leading them to
Karen Hanson
success. Karen loves the environment and her “family” at Valley Com,
Call Receiver
Valley Communications Center
and views her co-workers as great friends who are dedicated and
supportive. Karen is a driving force in promoting a positive
environment for all staff. Prior to coming to Valley Com, Karen worked
as an EMT and at Harborview Medical Center in the ER. As she says,
she loves “EMS stuff”! Karen likes to seek new challenges, and has led
the last two Call Receiver Academies and is currently ramping up for
the next 10-week class beginning this July! With the changeover to a
new CAD system the training material not only required major
revisions, but it was necessary to restructure the entire
academy approach as we found old methods were not
ANNOUNCEMENT:
effective with the updated tools at hand. This has been
a several year process in adjusting to a different focus
The job of a telecommunicator requires
and way of thinking, which Karen has tackled with
special traits, knowledge and skills.
Regardless of work load or incident priority
enthusiasm and great accomplishment. Karen’s
performance must be at a peak, with the
compassion and dedication are obvious every day, and
telecommunicator often being the steady and
her humor and positive attitude are contagious.
calm voice through the chaos. If you know a
telecommunicator who is an example of what
we should all strive to be and you would like
him/her to be acknowledged by the ProCHRT
Special Committee please send in a
nomination. Whether they have done
something recently that warranted praise or
over their career they’ve shown us what it
means to be a telecommunicator, nominate
them! We want to recognize the special
people who are the first of the first
responders. To nominate someone contact
Tim Martindale at:
[email protected]
7
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
TECH
TALK
Stiff back or
just a bad desk...
Craig Hamilton
Technical Committee Chair
Benton County Emergency Services / SECOMM
mice. The entire unit is spring loaded so flick on
switch and you adjust the whole thing, monitors and
keyboard, up enough so you can now stand. Some
staff had laptops and there is enough room for two
monitors and a laptop on the workspace. All reviews
from my staff have been positive and most said all
their joints and backs felt much better.
I’ve talked ergonomics in the past and discussed
keyboards, monitors and even treadmills. However,
the most expensive piece of office gear in your area is
also the one that causing you the most pain. It’s your
desk. Normally they are large, bulky, costly and
unless your department has spent some serious cash,
many are just fixed desks. Sitting a full shift or more
at a fixed location is hard on your body. So what
options do you have to help your back and body out?
So if you have a few grand lying around sure, I say get
the best hydraulic desk with all the bells and whistles.
If your budget is a little smaller or you what to help
out multiple office staff in random offices there are
options in the $300-500 dollar range and Varidesk
isn’t the only brand.
Best practices say to change your sitting posture
often to break up the normal wear on specific parts
of the body. Taking a walk and getting up isn’t always
an option if things are super busy on the phone. Just
changing from sitting to standing and switching it up
can make a world of difference. However, if you
don’t have thousands to spend on hydraulic desks to
move your workspace up what can you do?
APCO International
Conference
and Exposition
Well, I’ve seen places just use wood blocks to lift
desks, but that’s fixed so no change in posture.
Adjustable monitor stands are an option, but they
are expensive and might orphan your keyboard to a
lower location. Varidesk has a few adjustable stand
options that I’ve really liked lately.
I’ve purchased a few Varidesk adjustable stands for
office staff and can easily see the same great uses in
a communications room. They are a spring loaded
adjustable height surface for your keyboard, mouse
and monitor. They have enough room to fit multiple
monitors with a special space for keyboards and
http://www.apco2016.org/
August 14 - 17, 2016
Orlando, Florida
8
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
CONGRATULATIONS!
Congratulations Arica French!
Arica French
Deputy Director
Grays Harbor
Communications Center
Grays Harbor Communications Center is pleased to announce Arica
French as our Deputy Director effective June 15. Arica brings 23
years of experience as a Dispatcher, Trainer and Supervisor from
KITTCOM. Arica has a Bachelor of Science Degree from Central WA
University. She is an instructor
for the Telecommunicators
Program at the Washington
State Criminal Justice Training
Commission. Arica is an APCO
and NENA member. Arica brings
her passion for the profession,
outstanding training and
leadership skills and sense of
humor to Grays Harbor. Arica’s
contact information: 360-5337885, email: [email protected]
Congratulations Mary Ransier,
Deputy Director, MACECOM on
achieving RPL!
For more information about the Registered Public
Safety Leader program go to:
https://www.apcointl.org/training-and-certification/
leadership-programs/registered-public-safety-leaderrpl-program.html
9
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
MACECOM
By Mary Ransier
Reserves
MACECOM graduated 6 reserves from their Reserve Academy on May 3rd. The Reserve
Academy consisted of 12 weeks of classroom instruction with observation time in dispatch
and rides with user agencies to provide a comprehensive overview of the job and agency.
The next phase of the Reserve Program is completing tasks lists of job competencies,
mirroring those of MACECOM’s new employee training program, to include call-taking, Fire/
EMS dispatching, and Law dispatching. Every member of MACECOM’s team has been
supportive and vested in the success of the Reserves. They recognize the value of having
a well-qualified hiring pool and extra help in the communications center. MACECOM’s
next Reserve Academy will be held in the Spring of 2017.
Mary Ransier
Deputy Director, MACECOM
MACECOM’S 1ST RESERVE ACADEMY - L to R: Amber Downs, Amy Pagel, Sara Sellegg, Cathy Field, Dori Taylor, Jamy Gerou, and Emily Elliott
APCO International
The launch of MACECOM’s Facebook page in 2015
has proven a most successful venue in which to
communicate with the community. According to
Smart Insights marketing, global social media has
grown to 2.3 billion users since January of 2016.
Social media is undeniably the fastest and most
efficient way to get information and messaging to the
public.
MACECOM’s Public Education Coordinator, Cathy Field, and
Deputy Director, Mary Ransier, were selected to teach at the APCO International
Conference in Florida in August. Their class will be about social media in smaller PSAPs
Cathy Field
without dedicated Public Information Officer (PIO) assistance. By sharing MACECOM’s
Public Education Coordinator
social media policy, best practice, and team efforts Mary and Cathy hope to make
MACECOM
other smaller PSAPs successful in the use of social media. MACECOM has used their
Facebook page to keep the community updated on incidents which may impact them (fires, road closures, etc…), emergency
preparedness, public education messaging, and getting to know their 911 dispatchers. MACECOM will be expanding their
social media use significantly in 2016.
10
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
NENA UPDATE
By Alice Johnson, NENA Treasurer
* * HOT OFF THE PRESS * *
NENA & PARTNERS ANNOUNCE THE RELEASE OF RECOMMENDED
MINIMUM TRAINING GUIDELINES FOR CALL TAKERS
The Recommended Minimum Training Guidelines for Telecommunicators Project is the result of a 9-1-1 communitywide effort that ensued over a three-year period. The goal was to identify nationally recognized, universally
accepted, minimum topics that can be used to train aspiring and current 9-1-1 telecommunicators (call-takers and
dispatchers) and which provide the foundation for their ongoing professional development.
While the National 9-1-1 Program has facilitated the Project by providing a forum for discussion and development,
the Guidelines are not federally owned or mandated—rather, they are the joint product of members of the Working
Group.
The Guidelines identify the recommended minimum topics to be included in any telecommunicator training program.
These topics were identified by the Working Group, with input from other key stakeholders representing the 9-1-1
community. The topics are as follows:
 Telecommunicator roles and responsibilities
 Legal concepts
 9-1-1 call processing
 Interpersonal communications
 Radio communications
 Stress management
 Emergency management
 Quality assurance
 Emergency communications technology
 On-the-job training guidelines
In addition, numerous subtopics were identified for each topic listed above. It should be noted that the topics
identified in the Guidelines provide minimum-level understanding. In order to field and manage emergency calls in a
live environment, telecommunicators must receive supplemental training that will enable them to process the
discipline-specific emergency calls that are fielded by their respective PSAP/9-1-1 Center or Emergency Services
Provider.
A copy may be downloaded using the following link:
http://www.nena.org/news/293235/NENA--Partners-Announce-the-Release-of-Recommended-Minimum-TrainingGuidelines-for-Call-Takers.htm
Stay Connected!
WA APCO-NENA website:
www.waapconena.org
Check out the WA APCO-NENA
Chapter Twitter Page FOLLOW US!
Check out the WA APCO-NENA
Chapter on Facebook. LIKE US!
11
Connect with the WA
APCO-NENA Chapter on:
WASHINGTON STATE APCO-NENA 2016
PUBLIC SAFETY COMMUNICATIONS
CONFERENCE
JUNE 22-24, 2016
Three Rivers Convention Center, Kennewick, WA
REGISTER ONLINE AT: www.regonline.com/wapscc
SUMMER CONFERENCE BASKET AUCTION
Back by popular demand! This is your chance to donate a basket to be entered into our auction at this year’s
Public Safety Communications Conference. All proceeds support the Chapter’s legislative efforts in Olympia!

Baskets may be donated by individuals, PSAPs, or vendors.

Bring your raffle basket with you to Kennewick. Chapter Services members will be stationed at a table in the
lobby at the Conference Center to receive them.

Baskets will be given a starting price determined by the Chapter Services committee. A Buy‐It‐Now price
may be posted for the baskets on the bid sheets.

If you have a lot of great, high‐value items gathered for a basket, consider splitting them up into several
smaller baskets! The more fabulous the basket, the more money can be raised for the Chapter's legislative
efforts!

IMPORTANT! To include a bottle of alcohol in your basket, it will need to be wrapped up inside a gift basket
bag or inside a SEALED gift box, due to our contract with the Convention Center. Any alcohol that is
displayed on its own or removed from its sealed packaging will be confiscated immediately.
Bidding closes Thursday, June 23rd @ 1630 hours. Winners will be posted at the
reception prior to the banquet.
Winners will pay and pick up their baskets either Thursday evening or Friday
morning by 1100. If you bid and you are not staying Thursday night/Friday, you
need to arrange for someone to be there Friday to pay and pick it up. Chapter
Services does not have the space to store leftover baskets nor the money to ship
them to you.
If you have any questions about the auction, please contact Molly and Grace at
[email protected] . Thanks for participating, the Chapter appreciates you!
WASHINGTON STATE
APCO-NENA CHAPTER
JUNE 2016 NEWSLETTER
Valley Communications Center (Kent, Washington) - Communications Officer I/
Communications Officer II (Call Receiver/Dispatcher) - Open until filled. For more
information, including a full job description, please see our website at www.valleycom.org
and follow directions to apply.
___________________________________________________________________________
CENCOM (Bremerton, Washington) - Emergency Telecommunicator Trainees - Closes
6/17/2016. For more information and/or TO APPLY visit https://careerskitsap911.icims.com/jobs
___________________________________________________________________________
Whitcom 911 (Pullman, Washington) - 911 Call Taker / Dispatcher - Open until filled. For
full job announcement, see: http://www.pullman-wa.gov/departments/human-resources/
city-job-openings/posting/184/whitcom-e-911-dispatcher
___________________________________________________________________________
NORCOM (Bellevue, Washington) - Telecommunicator - Open until filled. Please visit the
NORCOM website www.norcom.org for more information and application procedures.
___________________________________________________________________________
JEFFCOM 911 (Port Hadlock, Washington) - Dispatcher - Open until filled. Please visit our
website to obtain an application packet at www.jeffcom911.us We request absolutely no
phone calls to the 911 center. Email [email protected] with any questions regarding the
positions or the application process. Resumes will not be accepted in lieu of a completed job
application, and the applicant will be eliminated from the process.
___________________________________________________________________________
Skagit 911 (Mount Vernon, Washington) - Emergency Communications Dispatcher Lateral
- Open until filled. Please visit our website for more information and how to apply: http://
www.skagit911.us/
___________________________________________________________________________
South Sound 911 (Tacoma, Washington) - Records Specialist - Open until filled. Click on the
link to view details http://www.southsound911.org/138/Employment-Opportunities
___________________________________________________________________________
South Sound 911 (Tacoma, Washington) - Client Services Technician - Open until filled.
Click on the link to view details
http://www.southsound911.org/138/Employment-Opportunities
___________________________________________________________________________
911TRAINER.COM (Puyallup, Washington) - 9-1-1 Conference Team Member - Open until
filled. How To Apply: Send a letter of interest to [email protected] describing your
experience and ability to travel to conferences.
___________________________________________________________________________
SNOPAC Communications Center (Everett, Washington) - 911 Call Taker - Full Time - Open
until filled. SNOPAC uses Public Safety Testing (PST) for Telecommunicator recruiting.
Please visit their website at http://www.PublicSafetyTesting.com and you will be able to fill
out your application online and select the testing date, time and location most convenient
for you. For further information, call toll-free 1-866-HIRE-911 or go to our website at
http://www.snopac911.us/
___________________________________________________________________________
City of Puyallup (Puyallup, Washington) - Public Safety Dispatcher - Lateral Entry - Open
until filled. To see the full position description and to apply, please visit our website at
www.puyallupjobs.org
___________________________________________________________________________
The City of Issaquah (Issaquah, Washington) - Communications Specialist - Open until
filled. For more information check out the link: https://apply.govjobstoday.com/
JobAnnouncement.aspx?jid=3721
___________________________________________________________________________
Cowlitz County 911 (Kelso, Washington) - 911 Dispatchers - Open until filled. For more info
take a look at the job posting on the Cowlitz County Website:
http://www.co.cowlitz.wa.us/index.aspx?nid=1091 and check out the recruitment poster:
http://www.co.cowlitz.wa.us/DocumentCenter/View/243 - Testing will be administered via
http://www.PublicSafetyTesting.com
___________________________________________________________________________
Valley Communications Center (Kent, Washington) - Call Receiver - Open until filled. For
more information, including a full job description, please see our website at http://
www.valleycom.org and follow directions to apply.
Grays Harbor Communications Center (Aberdeen, WA) - Telecommunicators - Open Until
Filled. Contact their website for information. www.gh911.org
___________________________________________________________________________
KITTCOM Kittitas County 9-1-1 (Ellensburg, WA) - Emergency Services Dispatchers - Open
Until Filled. Please go to our website to learn more: www.kittcom.org
_____________________________________________________________________
Yakima Washington State Patrol Communications Officer (Yakima, WA) - 911 Dispatchers
- Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Vancouver Washington State Patrol Communications Officer (Vancouver, WA) - 911
Dispatchers - Open Until Filled.
___________________________________________________________________________
Spokane Washington State Patrol Communications Officer (Spokane) - 911 Dispatchers Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Bremerton Washington State Patrol Communications Officer (Bremerton) - 911
Dispatchers - Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Bellevue Washington State Patrol Communications Officer (Bellevue) - 911 Dispatchers Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Wenatchee Washington State Patrol Communications Officer (Wenatchee) - 911
Dispatchers - Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Tacoma Washington State Patrol Communications Officer (Tacoma) - 911 Dispatchers Open Until Filled. For additional information and to apply see below.
___________________________________________________________________________
Marysville Washington State Patrol Communications Officer (Marysville) - 911
Dispatchers - Open Until Filled. For additional information and to apply see below.
To apply for WSP jobs, please go to: http://www.wsp.wa.gov/employment/
communications.htm or you can apply online at www.careers.wa.gov
___________________________________________________________________________
City of Issaquah (Issaquah, Washington) - 911 Dispatcher Lateral - Open until filled. For
more information and/or to apply, please visit
https://www.govjobstoday.com/JobAnnouncement.aspx?jid=4755
___________________________________________________________________________
CRESA - Clark Regional Emergency Services Agency (Vancouver, Washington) - 911 Call
Taker/Dispatcher. For more information and/or to apply, please visit
http://cresa911.org/employment
___________________________________________________________________________
Thurston 911 Communications (Olympia, Washington) - Public Safety Telecommunicator Open until filled. For more information and/or to apply, please visit www.tcomm911.org
___________________________________________________________________________
CENCOM (Bremerton, Washington) - Lateral Emergency Telecommunicator - Open
continuously. For more information and/or TO APPLY visit https://careerskitsap911.icims.com/jobs
___________________________________________________________________________
SNOCOM Communications Agency (Mountlake Terrace, WA) - 911 Dispatcher – Full Time—
Open Until Filled. For more information please visit our website at www.snocom.org
To publish articles on the
WA APCO-NENA website,
Facebook, Twitter pages
or in the WA APCO-NENA
newsletter, contact our
Public Information
Officers at:
[email protected]
2015-2016 WA APCO-NENA Executive Committee:
President
President Elect
APCO Treasurer
NENA Treasurer
Exec Council Rep
West Side Ambassador
East Side Ambassador
Secretary
Commercial Representative
Past President
Jackie Jones
Jean Nealy
Richard Kirton
Alice Johnson
Sheryl Mullen
Karl Hatton
Becky Stokoe
Laura Caster
Vacant
Deanna Wells
MACC 911
Pierce County
CENCOM
Zetron
NORCOM
Jeffcom 9-1-1/Pencom
MACC 911
Snohomish Co E-911
Vacant
Cowlitz County
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
More information can be found at: www.waapconena.org
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