Publication - Tobacco Business Online
Transcription
Publication - Tobacco Business Online
Rouseco’s Golden Harvest now available in a new size—“The Pounder” JANUARY/FEBRUARY 2014 VOLUME 17 NUMBER 1 n Some of the tobacco outlet industry’s ToP 50 ReTaileRS, which all together have headquarters SPanninG 25 STaTeS, reveal their 2013 highs and lows, along with a few 2014 exPecTaTionS. Retail tips from Kansas City’s Fidel’s Cigar Shop C-Store Corner: Succession & the Family Business Cigar Sense: A Regulation Update PUBLISHER’S LETTER BY ed o’connor A Retrospective… H appy New Year! May the months to come bring happiness, good health and a modicum of prosperity to you and your loved ones! In our last letter we gave you “Perspective from a Bold Forecaster.” Recall the “Old Bold One” envisioning an unfolding electronic cigarette industry. If you missed it, take a look at the Publisher’s Letter in your November/December issue, or refresh your memory at www.tobonline.com. It being the start of a new year, a time when we customarily look back and glean the year’s high points, “Editorial Auld Lang Syne” has sparked thoughts of Tobacco Business’s “word craft,” shaping your perspective on the vital issues and opinion makers governing the industry. Memory Lane draws our focus back to 2013. Remember the presentation of the Top 50 Retailers? Fifty top chains discussed growing pains, positive store changes, challenges faced, tobacco harm reduction and even a wish list. The California Distributors’ 50th Anniversary was celebrated along with their tireless work to defeat Proposition 29, which would have added a $1.00 per pack cigarette tax (January/February issue). Then, the landmark story on electronic cigarettes hit: “those advancements in the electronic cigarette arena were being felt industry-wide…through analyst and public health expert backings, at the manufacturing level, and even a newly formed standards association.” Don’t forget the TB-commissioned research focusing retailer attention on decreasing cigarette volume and essential OTP items critical to making up the loss in cigarette volume (March/ April issue). May/June provided research on Joe Friday’s assessment of the TPE (now TPC) January trade show in which results were reported from both exhibitor and retailer points of view. Highlights of the AWMA show rounded out trade show coverage. Rich Castiano told of his inspiring “Trench Marketing” saga describing the evolution of his World Famous Cigar Bar—a story of perseverance against bad odds 4 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 to create a great cigar store. Richie will tell more about what it took to create his business, along with insightful retailer promotional ideas at TPC 2014. Tobacco Business became the successor to Tobacco Outlet Business, the goal being to broaden industry coverage of the changing tobacco market. Then came breaking news from TMA covering harm reduction and the FDA, summarizing the best thinking on industry burning issues. The demise of the rolling machine business angered many operators and was greeted with “good riddance” by industry factions. “Rolled Over, But Not Gone” told the story. How about the Meerschaum pipe story and IPCPR coverage? “Electric Alley” debuted: TB’s commitment to updating the developments of the signature tobacco product of the generation (September/October issue). Hopefully you saw the data roundup on sales trends in “C-Store Corner:” the change in annual growth of cigar packs, the number of e-cig SKUs carried, along with leading e-cig brands and top branded cigar packs sold in 2012. What about that 17th Annual Smoker Friendly Tobacco Festival & Conference? The hot products of 2013? Also, “Profit” on page 103: a way to boost your sales in the flagging cigarette market. And of course, the TPC 2014 details: the agenda, the exhibitors, the floor plan, the hospitality, the seminars, and the round tables. Stogies and Steaks, the John Hunter Foundation’s charity event, heralded broad industry support of the foundation’s dream to build a school and a future for elementary school children. Yes, TB was there (November/December issue). “Auld Lang Syne:” it’s all there. Thanks for a good year! Best to you, INSIDE THIS ISSUE CIGAR SENSE Cigar Sense: Staying Alert for Regulation 28 Will 2014 be the year cigars become FDA-regulated? FEATURES Pipe In Hand: Slow Smoking 36 Electric Alley: How Very Resourceful 40 A leisurely pipe offers the pause you need when life is racing by. The electronic cigarette industry is now bursting with association and expert support; here are some trusty “e-resources” in one compiling. Top Tobacco Perspectives From Around the Country 44 Mistic: Market Maven, page 62 Domestic perspectives from the top of the tobacco chain(s). Rouseco Honors U.S. Military 58 Event Highlight: NACS 60 Mistic: Market Maven 62 A team of servicemen enjoyed an annual fishing expedition on a boat sponsored by Rouseco. Highlights From October’s NACS Show A top seller at Walmart, this e-cigarette brand couples a savvy market strategy with value pricing for a winning combination. Event Spotlight: NACS, page 60 Event Spotlight: D&R’s Debuts 68 C-Store Corner: All in the Family 70 Celebrating Music and Stogies 76 Trench Marketing: Facing the Music 78 Fidel’s Cigar Shop in Missouri and Cigars & Tabac in Kansas hosted launch parties for D&R’s large-filtered and 1881 Perique cigars, respectively. Two family business veterans offer five tips for growing your family-owned retail business. The Cigar Family Charitable Foundation’s 4th Annual Sax & Cigars event was a huge hit. Fidel’s Cigar Shop dug itself out of an early hole created by a contentious store name, but now it’s a thriving boutique cigar hotspot on the Kansas City scene. Rouseco Honors U.S. Military, page 58 Publisher’s Letter ...................................................................... 4 A Retrospective... News & Trends ........................................................................ 12 Cities seek e-cig ban, minimum age revisited and more TMA Report ............................................................................ 20 Breaking news from the TMA Category Manager .................................................................... 48 C-Store cigar sales report Product Profile ........................................................................ 82 A guide to new and popular outlet products Trench Marketing: Facing the Music, page 78 NEWS & TRENDS JANUARY/FEBRUARY 2014 AWMA Overhauls Annual Convention The American Wholesale Marketers Association unveiled a new format for its annual convention and exposition to be held in February. The newly renamed and reformatted AWMA Marketplace & Solutions Expo will be held on February 25 at the Paris Hotel in Las Vegas, NV. “The convention will feature a broader array of educational and networking opportunities and more show deals,” reports AWMA President and CEO Scott Ramminger. “A lot has changed in the past few years for all business enterprises, and the convenience distribution business is certainly no exception,” he explains. “At AWMA, we are determined to meet these new challenges, and our new, redesigned Marketplace & Solutions Expo is one way we are doing that.” The culmination of a year working with and listening to distributors and manufacturers, the show’s design will feature: • New incentives for manufacturers to offer show deals and better ways of communicating those deals to distributors at the AWMA Buyer’s Circle. • More educational opportunities, including marketplace show floor seminars in the AWMA Solutions Café & Theatre. • A Knowledge Bar, where attendees can talk one-on-one with experts on topics ranging from business profitability to warehouse security and food safety planning. • More peer-to-peer networking Major Cities Seek E-Cig Ban Chicago and New York City may be the first cities to ban use of e-cigarettes. Legislative action to regulate the use of electronic cigarettes in public places is popping up around the country, with Chicago and New York City weighing outright bans. Already, a Chicago City Council subcommittee is reportedly studying a proposal to prohibit the use of e-cigarettes anywhere that the use of cigarettes and other tobacco products are already forbidden. Supported by Chicago Mayor Rahm Emanuel and other local officials, the proposal would amend an existing ordinance regulating tobacco use in public spaces and take effect sometime this month, Chicago Health Commissioner Dr. 12 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 Bechara Choucair said. It would also make it illegal to sell e-cigarettes to minors within city limits and would require retailers to apply for a sales license to sell e-tobacco products. In New York City, the Council Health Committee recently voted to extend its ban on smoking in bars, restaurants and other indoor public spaces to include e-cigarettes. At press time, outgoing Mayor Michael Bloomberg was expected to sign the measure, which was sponsored by City Council Speaker Christine Quinn and Councilman James Gennaro, into law. opportunities, including comfortable space on the marketplace floor, where attendees can enjoy a beverage while speaking with other attendees. The focal point of the AWMA Marketplace & Solutions Expo will be the trade show floor, where the industry’s top suppliers will present their products and services, where much of the education program will take place, and where an industry reception will be held along with prize drawings, a networking and silent auction lounge, and a new products showcase. More information about the event can be found at www.awma marketplace.com. Chicago Mayor Seeks Highest Tax Proposal will raise the city’s cigarette tax by 75 cents. Chicago Mayor Rahm Emanuel has proposed a 50 percent increase to the city’s cigarette tax, which will bring it to $7.42 per pack. The move will leapfrog Chicago ahead of New York as the U.S. metropolis with the steepest cigarette taxes. NEWS & TRENDS JANUARY/FEBRUARY 2014 PMI and Altria Augment Reduced-Risk Efforts The tobacco giant is gearing up for forthcoming regulation. Philip Morris International has announced establishment of a strategic framework with Altria Group to commercialize reduced-risk products and e-cigarettes. Under the terms of a set of licensing, supply and cooperation agreements, Altria will make its e-cigarette products available exclusively to PMI for commercialization outside the United States, while PMI will make two of its candidate reduced-risk tobacco products available exclusively to Altria for commercialization in the United States. “In the United States it is envisaged that PMI’s products would be regulated as modified-risk tobacco products and any commercialization would be subject to U.S. Food and Drug Administration (FDA) authorization,” says a company spokesperson. The agreements also provide for cooperation on the scientific assessment, regulatory engagement and authorization related to these products with the FDA, and for a similar framework for e-cigarettes with the relevant regulatory authorities in international markets. In addition, the agreements provide for the sharing of improvements to the existing generation of products. “PMI firmly believes that reduced-risk tobacco products, as well as e-cigarettes, represent an important step toward achieving the public health goal of harm reduction, a potential paradigm shift for the industry, and a significant growth opportunity for the company. Further to our plans for international test market introduction of our candidate reducedrisk products as of the second half of 2014, this agreement establishes a roadmap for commercialization in the U.S., subject to FDA authorization. At the same time, it provides us with a platform to accelerate our entry into international e-cigarette markets while we continue to develop future versions,” says André Calantzopoulos, PMI’s CEO. 14 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 HigHligHts NYC Sues Fedex Over Cig Delivery City seeks $52 million from the company. New York City is suing FedEx for allegedly delivering millions of contraband cigarettes to people’s homes, thereby depriving the city of tax revenue. The lawsuit reportedly seeks $52 million in fines and unpaid taxes. According to the city, package delivery company FedEx created a “public nuisance” through a partnership with Shinnecock Indian Nation reservation’s Shinnecock Smoke Shop in Southampton, New York, which involved shipping untaxed cigarettes to residential homes. According to city officials, FedEx was engaging in that activity while also negotiating a 2006 agreement with New York state’s then-attorney general Eliot Spitzer to stop such deliveries in the state, an agreement later expanded to cover deliveries throughout the country. The city alleges that FedEx deprived it of a $15 excise tax on 55,000 cartons of cigarettes that it delivered to city residents in 9,900 shipments from 2005 to 2012, and that the deliveries violated various federal and state laws, including an anti-racketeering statute. The city seeks $49.5 million in fines, equal to $5,000 per shipment, plus $2.48 million representing triple the lost tax revenue from FedEx, which has stopped doing business with known shippers of untaxed cigarettes. “Through its contracts with customers, FedEx prohibits the shipment of tobacco direct[ly] to consumers and believes the claims made by the city are overstated and not founded in law,” says the statement. “FedEx intends to defend this case while continuing to work with authorities to stop prohibited tobacco shipments.” NEWS & TRENDS JANUARY/FEBRUARY 2014 Expansion for 7-20-4 Cigars Miguel Schoedel Joins Toraño The growing premium cigar maker unveils a new headquarters. Company names new national sales manager. Industry veteran Miguel Schoedel has joined Toraño Family Cigar Company as national sales manager. Schoedel reports to President Charlie Toraño, and his responsibilities are two-fold: overseeing the existing nationwide “Toraño Team” of manufacturers’ representatives and expanding the sales force to meet future company growth. Prior to joining Toraño, Schoedel worked in the premium cigar industry for 10 years, primarily in sales. His experience includes working indirectly with the Toraños for three years, and then another three years as a direct Toraño sales rep covering Great Lakes states from his base in Cincinnati, Ohio. For the near term, Schoedel will travel nationally but remain based in Cincinnati; then he plans to relocate to the Toraño’s headquarters in Miami. “Based on Miguel’s outstanding performance as a Toraño rep, we knew he was our best choice for the position,” says Charlie Toraño. “Infectious enthusiasm, passion for cigars and extensive knowledge of the marketplace are his key strengths. We look for great things from Miguel.” 7-20-4 Cigars is undergoing the finishing touches on its new 9,000-squarefoot office and warehouse set to open in the spring of 2014. “[Our] new world headquarters would have been only a 10-minute trolley ride from the original 7-20-4 factory on Elm Street in Manchester, New Hampshire,” notes Rick Ardito, vice president of sales and marketing. “Kurt A. Kendall, our company founder and president, is intent on paying homage to what once was the world’s largest premium cigar manufacturer: the creation of R.G. Sullivan in 1874.” Ardito credits 2013’s marketplace success at “brand building” and media acclaim for 7-20-4 for the company’s expansion into a larger facility. “Kurt is grateful for all the generous support he has received by retailers nationwide, fueling our penetration in[to] the rapidly growing boutique cigar market,” he says. “He is fulfilling his vision, which from the outset was to perpetuate Sullivan’s mottos: ‘Blended for every palate’ and ‘Quality in every case.’ Their ratings confirm [that] he has accomplished that.” As part of that expansion, the company recently announced naming Taylor Douglas Hall to the newly created position of director of inside sales. In 2014, the company plans to focus on “eventing,” or spending time with retailers and cigar lovers alike, says Ardito. With new Director of Inside Sales Taylor Douglas Hall and a larger company headquarters, 7-20-4 Cigars is ready to target a larger customer base. Vapor World Expo Launched A new all-vapor trade show to take place in Chicago. TMG International has announced Vapor World Expo, an all vapor business-to-business conference and exposition that will take place at the Rosemont Convention Center, located just minutes from O’Hare International Airport in Chicago, Illinois. “The market for electronic and vapor devices is growing worldwide as more smokers are turning to these products as an alternative to the traditional tobacco products,” says Ed O’Connor, president/ CEO of TMG International, in explaining the show’s premise. “Vapor World Expo is the 16 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 first of its kind—a trade show that will bring the world of vapor together for two days to meet, do business and learn what to expect as the vapor phenomenon continues to expand across the globe. Offering enormous consumer appeal, vapor products are positioned to take over a good percentage of the market as more health-conscious individuals purchase these products.” Expected buyers include retail stores, wholesalers, distributors, convenience stores, headshops and many others who want to keep up with the vapor market expansion. Vapor World Expo 2014 sets the stage for innovation, product safety, harm reduction, education, and market profitability for those individuals involved in the manufacture, distribution and sale of these products. Reuter Exposition Services, show management for Tobacco Plus Convenience Expo, will assume the show management responsibilities for this new launch. NEWS & TRENDS JANUARY/FEBRUARY 2014 Utah Considers Raising Minimum Purchase Age New law would require tobacco purchasers to be at least 21. Senator Stuart Reid (R) has proposed legislation that would raise Utah’s age limit on tobacco products from 19 to 21. Reid’s bill, known as SB-12, would raise the purchase age for cigarettes and other tobacco products (including electronic cigarettes), as well as enact stricter penalties on individuals attempting to illegally purchase or consume tobacco. Because the current law restricts minors from purchasing tobacco, violators under the age of 18 go through the juvenile court system. Under SB-12, 19 and 20-year-olds who buy tobacco would be guilty of a class C misdemeanor. The penalties for retailers who sell to anyone under the legal purchase age would remain the same: a class C misdemeanor for first time offenders, class B for the second offense, and class A for third time offenders. The proposal has met with some opposition. Senator Todd Weiler (R) raised objections at the Health and Human Services Interim Committee session in November, asking why 21 is better than the current age of 19, or why 21 is an ideal age compared to 25. Anti-tobacco forces testified in support of the proposal at that session. “Increasing the legal age of sale is likely to have a significant impact in reducing tobacco use among the young and limit their access to this highly addictive, deadly product,” noted Beverly May, regional advocacy director for the Campaign for Tobacco-Free Kids, speaking before the interim committee. “Young brains are still developing through the teen years and offsetting the daily use of tobacco products will reduce the addiction and dependency on nicotine. Any effort to prevent tobacco use among young people is worthwhile. It will save lives.” Utah is not alone in contemplating an increase to the tobacco purchase age. New York City has already raised the age to 21, while Chicago, New Jersey and New York state all have similar legislation pending. Arango Takes on Rattray Cigar company is now the exclusive U.S. distributor for Rattray’s Pipes and Tobaccos. Arango Cigar Co., a national distributor of a wide variety of tobacco products and related accessories, is now offering the entire product line of 19 Rattray’s Epicurean Pipe Tobaccos. All are hand-blended and packed in 100-gram tins, with five also offered in 50-gram tins. Additionally, 14 blends are available in 17.5-ounce bags. “Our best-selling Rattray’s tobaccos are Marlin Flake, Highland Targe and Old Gowrie,” explains Michael Gold, Arango’s president. “These are also the namesakes for three Rattray’s briar pipe models— Marlin, Highland and Old Gowrie—which Arango stocks as well. These pipes fall into the average price range of finer pieces in the pipe market.” Originally founded in 1903 by Charles Rattray, Rattray’s Pipes and Tobaccos grew into the largest tobacco shop in Scotland’s capital of Perth. Rattray soon gained international stature as a master blender of unique custom and stock tobaccos for discriminating pipe lovers, and his tobacco remains one of the world’s 18 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 most highly acclaimed brands. Kohlhase, Kopp & Co. GmbH & Co. KG (Offenbach am Main, Germany) acquired Rattray’s soon after forming their company in 1976. The original Scottish and English mixtures are still blended, following Charles’s century-old recipes. The new owners added aromatics: Virginia, Carolina Burley and Cavendish tobaccos for their mellow flavor and aroma. Other than one blend, Bagpiper’s Dream, which contains a touch of fine cognac, Rattray’s tobaccos are blended without additives. “For decades, the respected Rattray’s name has retained its prominence for smoking satisfaction and uncompromising production standards,” says Gold. “These fine tobaccos and pipes are a valuable part of Arango’s pipe product category, and we are proud to offer them to a welcoming and discerning pipe world.” Arango Cigar, Northbrook, Illinois, 800-222-4427 See You in Vegas! The Tobacco Plus Convenience Expo (formerly known as TPE) will welcome industry players from around the world to Las Vegas this month. January 29-30 Las Vegas TMA REPORT By FARRELL DELMAN Breaking news From the tma the following are excerpts from harm reduction, tobacco regulation and other tobacco-related news. On harm reductiOn… …San Francisco, California-based Ploom, inventor and manufacturer of the premium vaporizer Pax, which heats tobacco without producing smoke, said that following the recent discovery of counterfeit products that contain plastic materials that are not stable at operating temperature, it conducted investigations to locate manufacturers of the fake products and initiated legal actions in China to stop their production and sales, noting that Ploom’s foremost goal is to protect consumers from poorlyperforming and potentially unsafe counterfeit devices. …The American E-Liquid Manufacturing Standards Association (AEMSA) had its third “listening session” with the Food and Drug 20 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 Administration on December 19, at which Dr. Konstantinos Farsalinos, a cardiologist recognized as a leading e-cig medical researcher, made a primary presentation on his study on plasma nicotine absorption levels (PNLs). The study examined nicotine delivered from both “cigalikes” and representative PNLs from a “new generation” device used by experienced e-cig consumers and novice e-cig users (tobacco smokers), and found that “PNLs from ciga-likes were dramatically lower as compared to tobacco cigarettes.” The new generation device “showed evidence of being more efficient at nicotine delivery than the ciga-likes and came closer to tobacco cigarette PNLs over time, yet indicated tobacco cigarettes still deliver substantively more nicotine puff-for-puff,” while novice e-cig users’ PNLs indicated less nicotine absorption compared to experienced e-cig users. Farrell Delman, President, TMA …AEMSA President Lou Ritter and Counsel Azim Chowdhury of Keller and Heckman LLP recently met with representatives at the U.S. Office of Management and Budget’s (OMB) Office of Information and Regulatory Affairs (OIRA) in December. At the meeting, AEMSA said, among other things, that the Family Smoking Prevention and Tobacco Control Act broadly defines a “tobacco product” to include substances that are derived from tobacco such as nicotine, but “products that only contain such tobacco-derived substances should not be regulated in the same manner” as cigarettes, smokeless tobacco, RYO tobacco and other products that contain tobacco. Tobacco-containing products, especially those that are combusted, are the most harmful, while e-cigs and the e-liquid used in them are “demonstrably less TMA REPORT harmful;” there is little to no evidence that e-cigs are used as a gateway to conventional cigarettes; the premarket authorization requirements in the FSPTCA should not apply to e-cigs and e-liquids; the grandfather date of February 15, 2007 in the FSPTCA should not apply to e-cigs and other tobaccoderived products, which were not contemplated when Congress was drafting the legislation; all e-cigs and e-liquids currently on the market should be allowed to remain on the market without obtaining premarket approval from the FDA; and the deeming regulation should allow for products already on the market to smoothly transition to fully regulated status, and should create a reasonable premarket authorization process for new products that focuses on ingredient and manufacturing process disclosures to ensure purity and safety. …Wisconsin Sen. Glenn Grothman (R-West Bend), who has introduced a bill that would exempt e-cigs from the state’s 2010 public smoking ban, said the bill is intended to help smokers quit regular cigarettes. …Sheriff Millard Gustafson of Gage County, Nebraska said that he is seeking an exemption for e-cigs at the Gage County Detention Center from the ban on tobacco products on county property. …In an op-ed to The New York Times, New York State Department of Health Commissioner Nira V. Shah said that “much remains unknown” about e-cigs, including how smokers and ex-smokers use the device and whether it will reverse the recent decline in youth 22 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 smoking, and that “the lack of science on critical questions should be cause for close regulation of e-cigarettes until these questions are better answered, rather than careless optimism with the lives of our youth.” …In a December 12 Picture of the Week report, RBC Capital Markets analysts reported that the increasing consumer interest in customizable “vaporizers” and “vape shops” are becoming a rising risk for traditional branded e-cigs, with Google search interest in “electronic cigarettes” having peaked in February 2012 and January 2013, while interest in “vapor shops” just peaked in December, adding that some reasons for the increasing popularity of vaporizers are: 1. cost efficiency, as e-liquids are cheaper than cartomizers; 2. the ability to customize e-liquids; 3. higher vapor volume; 4. an easier pull or draw for the consumer; and 5. a longerlasting battery. …A bill introduced December 11 in the Wisconsin Senate would specify that the term “smoking,” for purposes of the general ban against smoking in indoor places, does not include holding, inhaling or exhaling a vapor from an electronic device that does not contain tobacco, and would in effect allow the use of e-cigs in places where state law prohibits smoking. …The New York Times’ “The Opinion Pages” columnist Joe Nocera writes that the e-cigarette is “the first harm-reduction product to gain serious traction among American smokers” and should be regulated for what it is—“a pharmaceutical product that delivers nicotine, not a conduit for tobacco poison”—with health claims allowed so long as they are backed up with real science. …A New York Times op-ed by Prof. Amy Fairchild and Associate Prof. James Colgrove of Columbia University Mailman School of Public Health questions the New York City Council’s efforts to ban e-cig use in places where smoking is already banned, and instead suggests that the FDA regulate e-cigs as products “sold or distributed for use to reduce harm or the risk of tobaccorelated disease,” as “history shows that harm reduction—the doctrine that many risks cannot be eradicated and that efforts are best spent on minimizing the resulting harm—has had an important place in anti-smoking efforts and suggests that regulation is better than prohibition,” and that it would be counterproductive to force e-cigs out of sight if they can even slightly reduce the number of tobacco-related deaths. On the Fda… …The U.S. Food and Drug Administration announced September 26 that its Center for Tobacco Products (CTP) Office of Science issued additional tobacco product review decisions allowing the sale and marketing of four new products through the substantial equivalence pathway: 1. Elements Aficionado 1¼ roll-your-own papers and tips by HBI International; 2. Elements Aficionado KS Slim RYO papers and tips, also by HBI International; 3. Top Regular 100mm RYO filtered cigarette tubes by Republic Tobacco LP; and 4. Top TMA REPORT Gold 100mm RYO filtered cigarette tubes also by Republic Tobacco LP. The FDA updated its “Tobacco Product Marketing Orders” webpage to reflect the new SE orders. …An FDA notice published in the December 19 Federal Register with Docket No. FDA-2013-N-1588 solicits comments for 60 days on exemptions from substantial equivalence requirements for tobacco products. See https:// federalregister.gov/a/2013-30137. …The OMB’s OIRA posted rules governing the FDA’s issuance of a proposed rule to deem products that meet the statutory definition of “tobacco product” (other than cigarettes, cigarette tobacco, rollyour-own tobacco and smokeless tobacco, which are already under FDA regulation) to be subject to the Federal Food, Drug, and Cosmetic Act, as amended by the Family Smoking Prevention and Tobacco Control Act. …OIRA’s meeting records show that it hosted five separate meetings with stakeholders in November, when five e-cig industry executives argued during one of the meetings against treating e-cigs like traditional cigarettes, saying that the devices “are a desperately needed new approach to stopping tobacco smoking” and “[i]f we are serious about reducing spiraling health care costs, there is no better way to have a dramatic and near term impact than fostering e-cigarette use.” E-cig manufacturer NJOY called for “appropriate” regulation that would not ban TV ads or require e-cigs to be sold behind store counters. …According to law firm Troutman Sanders, the FDA’s letter to the National Association of Attorneys 24 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 General, in response to a request signed by 42 state and territorial attorneys general to regulate e-cigs, agrees that e-cigs should be regulated and indicates that the deeming regulations will apply all generally applicable provisions of the Family Smoking Prevention and Tobacco Control Act to the newly deemed tobacco products that fall within the definition of tobacco products, presumably including e-cigs, but also suggests that other, non-generally applicable requirements will be applied on a case-by-case basis. …An article in The Wall Street Journal’s “Corporate Intelligence” blog says that the success of e-cigs has the potential of making nicotine a “socially-accepted stimulant [that] people can enjoy in relative safety,” but a lot depends on “whether regulators and antismoking campaigners will view e-cigarettes as an opportunity to reduce the rate of smoking and related illnesses, or as a threat that could extend the lifespan of the very cigarette industry that many groups instinctively oppose.” …A report out of the University of Waterloo titled ITC Canada National Report and prepared by the International Tobacco Control Policy Evaluation Project says, among other things, that e-cigs are readily available in retail outlets and that “it is almost certain that e-cigarettes are less harmful than tobacco cigarettes,” but the degree to which they may benefit public health will depend on whether they promote dual use and whether they encourage youth initiation; cigarette affordability increased by 1.4 percent per year between 2002 and 2010; and 66 percent of smokers said in 2011 that they would “support” or “strongly support” a law to ban additives and flavorings. …Forbes contributor Rob Waters, Phillip Gardiner of the African American Tobacco Control Leadership Council, and Larry Cohen and Dalila Butler of the Prevention Institute wrote that menthol cigarettes are “unequal-opportunity killers that disproportionately hook young people, African Americans and other people of color, harming their health and reducing their life expectancy,” and urge the FDA to ban the flavoring. …An Assembly Concurrent Resolution introduced in New Jersey on November 18 would urge the FDA and President Obama to enact measures overseeing the sale and use of electronic smoking devices and conduct research on the health impacts of the devices on users and third parties. …The U.S. Food and Drug Administration announced November 15 that it is authorizing the sale and marketing of eight additional tobacco products, all manufactured by Swedish Match North America, through the substantial equivalence pathway: Timber Wolf Long Cut Wintergreen, Renegade Long Cut Straight, Renegade Long Cut Wintergreen, Timber Wolf Long Cut Apple, Timber Wolf Long Cut Peach, Timber Wolf Long Cut Straight, Timber Wolf Long Cut Cool Wintergreen, and Timber Wolf Fine Cut Wintergreen. …In a November 4 letter to FDA Commissioner Margaret A. Hamburg, U.S. Reps. Henry A. Waxman (D-California), Diana DeGette (D-Colorado) and Frank Pallone, Jr. (D-New Jersey) called on the agency to act immediately TMA REPORT With its exclusive agreement with Altria, Philip Morris International seeks quick entry to the overseas e-cig category. to regulate e-cigs, alleging that e-cig manufacturers “are taking advantage of the absence of regulation to market their products to young smokers” by “using many of the exact same advertising and promotional techniques used for decades by cigarette manufacturers to hook teenagers on their products,” including TV and magazine advertisements, celebrity endorsements, sport and event sponsorships, and the use of cartoon characters. …U.S. Centers for Disease Control and Prevention (CDC) Director Thomas Frieden said the U.S.’s overall progress 26 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 against smoking is threatened by new products like e-cigs and little cigars, which he said fall through loopholes in federal regulations. On Other tObaccO news… …Altria Group and Philip Morris International announced December 20 that they entered into a series of licensing, supply and agreements whereby PMI has the right to exclusively sell Altria’s e-vapor products outside the U.S., Altria has the right to exclusively sell in the U.S. two “candidate reduced- risk tobacco products” that heat tobacco, which PMI is developing, and the two would work together on scientific assessments and regulatory authorizations. …Stifel analysts said that the deal gives PMI a “quick entry ” into the e-cig category and the fast-growing e-cig markets like the UK, France and Italy, while also smoothing out the process of working with the FDA and getting approval for Altria to sell PMI’s Platform 1 and Platform 2 products as modified-risk tobacco products in the U.S., though any FDA approval of MRTPs is expected to take “at least two years.” tB Staying Alert for Regulation Will 2014 be the year cigars become FDA-regulated? By Renee M. Covino I n late October, the Cigar Association of America (CAA) issued an industry alert: deeming regulation for cigars was on the move. The CAA confirmed that a deeming regulation that affects all tobacco products (including cigars) moved from the U.S. Department of Health and Human Services to the White House Office of Management and Budget (OMB). “The content of the deeming regulation is unknown, but this movement is evidence that the regulation is progressing forward,” the association reported. It stated that it would continue to monitor the situation closely, as well as continue to work with the federal government “to ensure that the concerns of the cigar 28 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 industry are noted and understood.” Tobacco Business checked in with Craig Williamson, president and CEO of CAA, to find out what that meant exactly, and how big of an industry concern it was. “The No. 1 issue on our screen is absolutely being regulated by the FDA (Food and Drug Administration),” Williamson confirms. “We always believed we would be regulated some day; we would love to be able to say to the FDA, ‘don’t regulate us,’ but we know they already have the authority and will take it, sooner rather than later now.” As a refresher, in 2009 President Obama signed into law the Family Smoking Prevention and Tobacco Control Act, which required the FDA to regulate cigarettes. The bill also authorized the FDA to regulate other types of tobacco, but didn’t require such Craig Williamson regulation. Now, however, it looks as if the FDA may exercise that regulatory authority. Educating from fiEld to ShElf From the CAA’s perspective, the question becomes how cigars will be regulated—or more accurately, to what extent, which is where the CAA’s knowledge and intervention comes in. During the past two years, the CAA has held seven government meetings “There are those in the premium cigar industry that feel they should not be regulated; we disagree. We think it should be all regulated or none regulated.” on behalf of the industry—five with the FDA and two with the OMB, according to Williamson. Representing cigars of all shapes and sizes (along with pipe tobacco), the CAA recently educated the government about cigars “from soup to nuts, or actually, from field to shelf; from when the product is first put in the ground, what the seed is like, through growth, and then from manufacturer to consumer,” Williamson explains. One of the biggest themes brought forward by the CAA is how cigars differ greatly from their cigarette counterparts. “We explained from the premium side how different the manufacturing process is from cigarettes,” says Williamson. “Basically, cigarettes are automated, [whereas] 30 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 premium cigars are very labor-intense. Some of our machinery is very old, and we have a lot of hand-rollers, too.” While this might seem obvious to industry members, it is apparently not obvious to legislators and government regulators. Another talking point from the cigar industry to the government has been how different cigars are within the industry itself. Here, there has been cigar input from manufacturers, including from machine-made and little cigar makers such as Swisher. “Cigars come in so many different shapes and sizes, and one-size-fits-all regulation that applies to cigarettes and smokeless products won’t work for the cigar industry,” says Joe Augustus, senior vice president of global affairs for Swisher. He is encouraged since “the FDA has been very receptive to our meetings,” but acknowledges “whether they accept our premise or not, we will see when regulations come out.” “all or nothing” lEgiSlation? But while Williamson supports internal cigar distinction— and appropriate corresponding legislation—Swisher’s Augustus does not support one side being exempt entirely from regulation. “There are those in the premium cigar industry that feel they should not be regulated; we disagree,” he emphasizes. “We think it should be all regulated or none regulated. We agree that the regulations should reflect the differences in our products—that all products shouldn’t be treated as the same. The FDA has asked us for clarification on some of the points we provided, and we reiterated our ‘all or nothing’ belief.” Meanwhile, from the opposite standpoint, the International Premium Cigar & Pipe Retailers Association (IPCPR) and Cigar Rights of America (CRA) sent a letter in early December to the OMB to argue against impending regulation of cigars by the FDA, knowing that the OMB is currently evaluating rules proposed by the FDA. The nine-page letter makes the case that there is “no public health basis to conclude that premium cigars should be regulated by FDA under the Tobacco Control Act.” It states that there is no legal basis for such regulation because there is no evidence that premium cigars are addictive 32 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 or used by young people. The letter notes that the Tobacco Control Act gives the Food and Drug Administration “the authority to address issues of particular concern to public health officials, especially the use of tobacco by young people and dependence on tobacco,” and also should “continue to permit the sale of tobacco products to adults in conjunction with measures to ensure they are not sold or accessible to underage purchasers.” It also uses scientific research, some from the National Cancer Institute, to demonstrate that handmade cigars are not addictive when used properly. The letter makes the case that if the FDA and OMB apply the law in a scientific manner, the FDA should not create any new regulations for handmade cigars. Furthermore, should the FDA attempt to regulate handmade cigars, the arguments in the letter are likely to be the same arguments in any legal challenges to FDA regulation. It is signed by Finnie P. Helmuth, president of IPCPR, and Glynn Loope, executive director of CRA. Bracing for changE But the CAA and manufacturers like Swisher are bracing for change in the form of deeming regulations. The CAA’s Williamson made it a point to mention “we were the first in and the last out” to visit with the government when it was asking for industry comment on its proposed rules, now with the OMB. He is expecting something back in the first quarter of 2014. Swisher’s Augustus agrees in saying, “I think “They can’t treat us like cigarettes. If they go by the 2007 date [new product SKUs that were introduced before 2007 were grandfathered in cigarette regulations], that kills us in cigars because we will have 10,000 new SKUs a year, which is not the case with cigarettes.” we’ll see something [in 2014].” The problem is that the OMB has no set timeframe to get back to the FDA. But once it does and its concerns are expressed, it will be an issue of whether those concerns are minor or major, and whether the rules will have to be rewritten, according to Augustus. The hope is that the important cigar issues brought forth by the CAA and others—methodology, good manufacturing practices, flavorings and SKU introductions—will produce a distinction in regulation, one that is less harsh than those on cigarettes. “They can’t treat us like cigarettes,” Williamson stresses. “If they go by the 2007 date [new product SKUs that were introduced before 2007 were 34 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 grandfathered in cigarette regulations], that kills us in cigars because we will have 10,000 new SKUs a year, which is not the case with cigarettes. It may be the same cigar name but it’s a little thicker or shorter so it has a different SKU. We can’t control the crops every year,” he continues. “The rain, the moisture content, what’s in the soil that year—every year our products change. Manufacturers try to get it as close as possible to the year before, but there are a lot of outside forces we can’t control such as weather. The 2007 date is absolutely not fair to us.” So what’s his wish on a fair date for cigars? “Ideally, I’d like when the rule takes effect—that would be the date before which products could be grandfathered,” he says. commEntS from thE rEtail gallEry From the retail perspective, the cigar industry is expecting FDA regulation to remain as it is for cigarettes and smokeless: adult-only facilities can remain self-service and consumers can come in to “touch and feel the freshness of a cigar” and make single sale purchases, says Augustus. However, while retail groups have met with the FDA already, it will continue to be important that the retail voice is heard— perhaps even more important after the ruling comes out and comments are requested, he says. “That is the time for retailers to make sure they submit their comments on what their preferences are and how their businesses can be maintained.” TB Slow Smoking A leisurely pipe offers the pause you need when life is racing by. By Erik Stokkebye A nother Sunday night dinner with family and friends—we’ve spent all afternoon slow roasting a beautiful fat chicken and baked fresh bread that was allowed to rise as long as it needed to be just so…we’ve picked out the perfect wine and set the table with care, yes every night is a candlelit dinner at our house, a cozy remnant of our Danish traditions. Of course, if you eat just to get full, a box of fast-food chicken nuggets serves the same purpose, but slow cooking is gaining in popularity as more and more people decide to take the time to enjoy the process, be more in control of what they eat and stop rushing everything. By the same token, pipe smoking is far from convenient. If you are just after a quick hit, a “nicotine delivery device” will 36 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 provide that, but how different it is from savoring the ritual of enjoying a good pipe! The discreet sigh of opening a fresh tin of tobacco, the way the beautiful bright Virginias play against the darker mellow—almost black—tobaccos, the feel of your favorite pipe in your hand, smooth but somehow not hard. Finally inhaling the deep aromas of the blend, feeling around for just the right amount and filling it in your pipe—not too firm or too loose—but, like Goldilocks, just right. All this anticipation leads up to the final enjoyment of smoking your pipe. Pipe smoking appeals to all the senses, and a pipe is to be relished, you can’t rush it. But in today’s world, where everything is premade, where electronic cigarettes are assembled in China, I enjoy knowing that I chose to fill this specific pipe that I picked out, maybe even blending two tobaccos together, creating my own blend. I am in control of what and how I am smoking. These days, time is the one indulgence we rarely allow ourselves, and maybe that makes it the ultimate luxury. So with all the hustle and bustle going on in our lives, try to take the time and enjoy relaxing with an unhurried pipe full of your favorite tobacco. Put the leisure back in your life— at least for the moments it takes to sit and truly enjoy slow smoking. TB CATEGORY MANAGER CIgArETTES & E-CIgS Examining E-Cigarette Sales C ompetitors in the emerging e-cigarette category continue to jockey for position in the various retail channels. Thus far, Lorillard’s blu seems to be taking the lead in key retail segments, according to Nielsen sales data. While the brand lost some market share over the past few months, blu remains the e-cigarette category leader in convenience stores, according to Nielsen, which says it held 44.8 percent dollar volume share in the c-store market as of the end of November. NJOY held the No. 2 slot with a 20.6 percent c-store share and Logic came in at No. 3 with 18.5 percent. Blu also held a 48.4 percent share in Nielsen’s Expanded All Outlets Combined (xAOC) channel, which includes club, dollar and mass retail outlets. Other leading brands in that channel were FIN (15.3 percent share), Mistic (14.1 percent share) and NJOY (9.4 percent share), according to Nielsen data. Cigarette sales, meanwhile, continue to decline. In the c-store channel, dollar sales of traditional cigarettes fell 1.3 percent during the four weeks ending November 23, 2013, with dollar sales of Marlboro brands falling even more (2 percent) during the period. To follow are charts depicting the volume and category pricing trends for e-cigarettes and traditional cigarettes. TB C-Store E-Cigarette Category Pricing, Volume, Dollar Share and Unit Share Trends e-Cigarette Category Volume vs Pricing Growth 140% 40% 120% 30% 80% 20% 60% 10% Pricing Volume 100% 40% 0% 20% 0% 11/24/12 12/22/12 1/19/13 2/16/13 3/16/13 4/13/13 5/11/13 6/08/13 7/06/13 8/03/13 8/31/13 9/28/13 10/26/13 11/23/13 -10% C-Store E-Cigarette Category Pricing, Volume, Dollar Share and Unit Share Trends Cigarette Category Volume vs Pricing Growth 3.5% 0% -0.5% 3% -1% Volume -1.5% 2% -2% 1.5% -2.5% 1% -3% 0.5% -3.5% -4% 38 Pricing 2.5% 11/24/12 12/22/12 1/19/13 2/16/13 3/16/13 4/13/13 5/11/13 Source: Nielsen C-Track Database and Wells Fargo Securities, LLC TOBACCO BUSINESS JANUAry/FEBrUAry 2014 6/08/13 7/06/13 8/03/13 8/31/13 9/28/13 10/26/13 11/23/13 Volume Growth Pricing Growth 0% electric ALLEY How Very Resourceful The electronic cigarette industry is now bursting with association and expert support; here are some trusty “e-resources” in one compiling. By Renee M. Covino E lectronic cigarette resources are literally all over the (global) map these days. Tobacco Business recently compiled some U.S. “e-support” for the nascent industry—in both group and individual form—from those who can serve as reliable resources for our readers: American E-Liquid Manufacturing Standards Association (AEMSA)— Founded in 2012, AEMSA is a manufacturers’ trade association dedicated to creating responsible and sustainable standards for the safe manufacturing of “e-liquids” used in electronic cigarettes. AEMSA is an all-volunteer organization formed by American manufacturers of e-liquids to promote safety and responsibility through self-regulation. (www. AEMSA.org; [email protected]; 877-68-AEMSA) Consumer Advocates for Smoke-free Alternatives Association (CASAA)— Founded in 2009 by members of an online forum as an advocacy group to raise awareness and protect consumer rights to access tobacco harm reduction (THR) alternatives, CASAA was created as an answer to the anti-tobacco harm reduction groups’ efforts to ban THR products. It now tallies over 7,400 members. (www. casaa.org; 202-241-9117) 40 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 SFATA’s Cynthia Cabrera Smoke-Free Alternatives Trade Association (SFATA)—Founded in 2011, SFATA serves as an educational and lobbying resource for manufacturers, wholesalers, retail sellers and distributors of Personal Electronic Vaporizing Units (PEVUs), which includes, but is not limited to, e-cigs. SFATA keeps members abreast of state and federal regulatory issues and intends to serve as a powerful industry advocate with government officials. SFATA is also committed to providing a framework for meaningful industry standards, Good Manufacturing Practices (GMPs), and furthering the advancement of peerreviewed scientific studies. (www.sfata. org; [email protected]; 218-22-SFATA) Tobacco Vapor Electronic Cigarette Association (TVECA)—Founded in 2008 as the Electronic Cigarette Association, TVECA wants to be known as the responding voice to all media and legislative requests for information on electronic cigarettes. TVECA invites all industry players to reach out to it for further information of all completed science, all current and past legislative and judicial actions, or any general question about “this amazing new technology.” (www.tveca.com; [email protected]; 888-99-TVECA) AEMSA’s Lou Ritter and Linc Williams TVECA’s Tom Kiklas electric ALLEY Electronic Cigarette Industry Group (ECIG)—A non-profit 501c6 association of consumers, manufacturers, importers and distributors of electronic cigarettes, ECIG is advocating for fair regulation of e-cigarettes. The organization works with manufacturers, importers and distributors of electronic cigarettes to lobby for balanced state and federal regulations and provides regulatory news and compliance assistance to its members. (www.ecigarettegroup. org; [email protected], 888-943-8947) A Who’s Who of E-Cig ExpErts Phil Daman, Esq./Daman & Associates—Daman is the president of SFATA (see above), as well as an attorney and founding member of Daman & Associates, LLC, a law firm with offices in Los Angeles, Boston and Philadelphia. Daman’s practice focuses on counseling clients in various matters involving the protection and use of their intellectual property. He and the firm are experienced in advising investors, technologists, manufacturers, distributors and purveyors of Personal Electronic Vaporizing Units (PEVUs), including electronic cigars and electronic cigarettes, on transactional, litigation and regulatory 42 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 issues in the United States and abroad. (www.damanllc.com; phillip.daman@ damanllc.com; 617-221-3737) Dr. Joel Nitzkin—Now a senior fellow in tobacco policy for the R Street Institute, a national think tank headquartered in Washington, D.C., Nitzkin has been in the private practice of public health as a health policy consultant since the mid1990s. In 2007 while serving as co-chair of the Tobacco Control Task Force of the American Association of Public Health Physicians, he played a lead role in exploring policy options for reducing tobacco-attributable illness. This effort focused his attention on THR. In 2012, Nitzkin made presentations on THR and related issues to a variety of tobacco industry, medical, public health and state legislative audiences. He has also taken action to place THR on the agenda of the House of Delegates of the American Medical Association. (www.rstreet.org; [email protected]; 202-525-5717) Dr. Carl Phillips—In 2012 Phillips joined the board of CASAA in the role of scientific director, merging his public health research and education organization, TobaccoHarmReduction. org, into CASAA. Phillips oversees most scientific communication from CASAA. He spent most of his career as a professor of public health science and now works as an epidemiologic and economic consultant along with being chief economist for the Humane Society of the United States. ([email protected]) Professor Brad Rodu—As a professor of medicine at the University of Louisville, Rodu holds an endowed chair in tobacco harm reduction research, and is a member of the James Graham Brown Cancer Center at U of L. For the past 20 years, he has been involved in research and policy development regarding THR. He wrote the book, For Smokers Only: How Smokeless Tobacco Can Save Your Life. His research is supported by unrestricted grants from tobacco manufacturers to the U of L and by the Kentucky Research Challenge Trust Fund. (www. rodutobaccotruth.blogspot.com, brad. [email protected]) Dr. Michael Siegel—As a professor in the Department of Community Health Sciences, Boston University School of Public Health, Siegel has 25 years experience in the field of tobacco control. He has been called an “enthusiastic supporter of tobacco harm reduction and a tireless exposer of tobacco myths” (via his blog) that many in the e-cigarette world look up to. (tobaccoanalysis.blogspot.com; [email protected]; 617-638-5167) TB Some of the tobacco outlet industry’s Top 50 reTailerS, which all together have headquarters Spanning 25 STaTeS, reveal their 2013 highs and lows, along with a few 2014 expecTaTionS. 44 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 See page 56 for The 2014 TB Top 50 List Announcing TB’s Top 50 Retailers Domestic perspectives from the top of the tobacco chain(s) By Renée M. Covino T The top of the tobacco chain speaks out. As 2013 came to a close, the general assessment from some of Tobacco Business’s Top 50 tobacco outlet retailers was that there was a good deal of good news to report amidst the expected challenges. And while good news came in varied forms, every top player mentioned electronic cigarettes/ non-combustible tobacco alternatives as a top trend that is not letting up. As for 2014, there is generally a sentiment of cautious optimism for a steady year ahead. Here are seven specific viewpoints from top-level tobacco retailers that range in size from 15 stores to more than 800. Expansion and Education As the largest chain of authorized dealers (currently 816) in the business, Smoker Friendly of Boulder, Colorado, recognizes that the best business issue for its stores and the industry last year was “the continued amazing growth in the e-cig/vape category,” mentions Jeremy Weiner, marketing and purchasing director. At Smoker Friendly stores, e-cig/ vape sections were carved out and the chain continued to expand the product selection throughout the year. “We also provided our employees [with] sales training classes to educate them on all the different brands we currently carry,” Weiner adds. “We feel that having well-educated employees who are able to explain the differences between e-cigs and vapes gives us a competitive advantage over convenience locations.” Other good news came in the form of moist tobacco/snus and premium cigars, which also continue to be growth categories for the chain, according to Weiner. “Many of the premium manufacturers have come out with fresh foil packs so that stores without humidified cases can carry a nice premium selection without the worry of humidification,” he points out. “We have [also] added a few more walk-in humidors and lounges during 2013. This continues to help increase the premium cigar sales in our Smoker Friendly stores.” The category that has been the most challenging to the chain is domestic cigars. “Manufacturers continue to bring out pre-priced or discounted pack offerings (i.e. five for $3 or three for $2), which are available as everyday offerings,” Weiner explains. “This continues to lower the dollars spent in the store and compresses the profit margin.” For 2014, Weiner expects to see continued growth in the e-cig/vape category, along with moist tobacco, snus and premium cigars. However, he believes that, “as more major cigarette manufacturers enter the e-cig category, other brands may get squeezed out of the category in many stores due to space constraints and specific contract requirements.” He recognizes that “the big unknown” is if the FDA gets involved. 45 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 Therefore, his wish this year is “that the FDA deems the e-cig category a reducedharm alternative to cigarettes and doesn’t regulate them the same as cigarettes.” Similarly, he hopes that the FDA comes to realize that “premium cigars are vastly different from domestic machine-made cigars, and if they do decide to regulate cigars, premium cigars will not fall under that time regulation.” prEmium cigars and a paradigm shift The best business news for Wild Bill’s Tobacco, based in Birmingham, Michigan, with 50 stores, was when the state of Michigan enacted a 50-cent tax cap on individual cigars at the end of 2012. “It allowed us to be much more competitive with our online competitors last year, which led to an increase in sales,” explains Justin Samona, chief marketing officer. Wild Bill’s specializes in premium cigars, with cigar lounges in 20 locations and walk-in humidors with Spanish cedar paneling and advanced humidification systems in all 50 stores. 46 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 “We see the paradigm shift and we feel that e-cigs are here to stay.” But the top trend in 2013 was the electronic cigarette craze in Wild Bill’s stores, just as it was across America, according to Samona. “We see the paradigm shift and we feel that e-cigs are here to stay,” he says. “Wild Bill’s is quickly becoming known as the electronic cigarette destination. Our stores are equipped with modern e-cig supercenters, which we call ‘Mr. Vapor.’ The chrome shelving and blue LED lights attract customers right when they enter the store. Customers can sample disposable e-cigs, rechargeable kits, tank kits, mod systems and over 100 different flavors of e-liquids and strengths.” In 2013, the chain improved its business through customer service management. “The HR management team here launched many creative bonus and incentive plans,” Samona explained. One such plan that caused great excitement was the profit-sharing program, which is eligible to all managers that have been with the company for three or more years. The thinking behind it comes from Mike Samona, CEO. “When you have loyal, satisfied customers, your business becomes more referable, thus more profitable,” he says. “We’ve discovered that staff members will provide much better service to our customers, whether it’s through up-selling, converting or handling complaints, when they know a percentage of the profits will go to them.” Wild Bill’s outlook for 2014 is ongoing expansion. “Our goal is to saturate the Michigan market with our unique concept,” says Justin Samona. “Our plan is to open 12 to 15 stores a year, just as we have the past few years, and we currently have four under construction.” The company also plans to have continued success in 2014 with its private label lines. Last year, it introduced its own line of electronic cigarettes, as well as its own RYO pipe tobacco and “both were a major success,” according to Samona. “We are expanding our private labels to another super premium RYO blend, [plus] filtered tubes, filtered cigars, premium cigars, bundle cigars and smoke odor candles.” cigarEttEs still thE Bulk When Illinois raised its state cigarette excise tax last year, Smoke Shop in Dyer, Indiana, benefitted because of the increased border business in its Indiana and Michigan stores, according to Gary Tapley, general manager of the 29-store chain. “We are still doing a good business in regular cigarettes; sales are down as far as number of cartons fro a few years ago, but the bulk of our business is still in cigarettes,” he explains. The other high for the chain is e-cigs— “something I was wrong about,” Tapley says. “I didn’t think we would do much with it last year, but I have to admit, it’s getting bigger and bigger. It’s a growing segment and we’ve beefed it up now. RYO and pipe tobacco has pretty much leveled off, but e-cigs are definitely growing.” 48 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 Tapley’s biggest challenge is that “it’s hard to grow without adding new stores, and I’m not finding new, good locations. Plus, you need deep pockets to do it, and we’re a fair trade state in Indiana; I like that and wouldn’t want to lose that,” he adds. “I cannot see our company ever completely walking away from the tobacco category as it has been our backbone since day one.” Looking ahead to this year, Tapley is realistic in that he’s not expecting any bottom-line miracles. “Hopefully, we can just maintain what we got—being stable would be good for 2014,” he admits. “But as I always say, we live in paradise here, and a lot of people, especially in the tobacco industry, just don’t realize it. I tell them to go live in Afghanistan and then come back. They will change their tune.” a statE lEgislativE coup Darren Collett, owner of the 26-store chain Collett Enterprises in Seymour, Indiana, was on a legislative high as 2013 came to a close. He and his company reportedly worked with its state legislators to introduce and pass a bill requiring any person(s), including online retailers, who are selling and/or shipping a tobacco product into the state of Indiana to register and obtain a license from the state. Additionally, all Indiana tobacco purveyors are now required to collect and remit OTP tax to the state. “While the state of Indiana is still perfecting the enforcement of this bill, the groundwork has been laid and we believe the benefits will begin to show in 2014,” Collett reveals. More good news came in the form of non-combustibles, such as moist snuff and e-cigarettes/ e-liquids, which were “by far, the driving factors attributing to our sales growth in 2013,” says Collett. “Many of our back bars have been remerchandised to highlight our e-cigarette/e-liquid and moist snuff categories.” Additionally, the chain has expanded the number of SKUs offered in these categories. “In addition, the privatization of the Hoosier Lottery helped increase lottery sales through a variety of promotions,” Collett reports. The biggest 2013 challenge Collett named was the narrowing of the price top-to-top comparison Compared to 2013’s list, here’s how the tobacco outlet industry’s Top 50 chains add up for 2014: • In 2014’s list, there are 2,223 total stores versus 2,182 total stores in 2013’s list, a slight increase of nearly two percent (which is in keeping with last year’s increase). • No chain is new to this year’s list; all Top 50 chains from last year are in this year’s list, although some places have shifted in rank. • 13 chains (26 percent) have increased their store count by at least one store since the 2013 survey; six (12 percent) have increased by more than one store. • Three chains (6 percent) saw store number declines, but all of them reduced their count by only one store. • 34 chains (68 percent) have stayed the same in store count. • A whopping 94 percent of TB’s Top 50 chains have either kept a consistent store count or increased it. 50 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 gap between full price and sub-generic cigarettes, “along with the majority of our competitors moving to Indiana fair trade retails.” From a profitability standpoint, Collett expects 2014 to be better than 2013 at his chain, but “perhaps not” in sales dollars, he states. “We currently sell the equivalent of over 700 cartons a week in e-cigarette/e-liquid product, and the number continues to grow every week. Many of these sales have come at the expense of traditional combustible cigarettes. While the margin is significantly higher, the sales dollars and penny profit are not. I believe sales will be slightly up, primarily due to new store openings. The higher profit margins offered by the ‘E’ category, along with the reduction in our controllable expenses, should result in a more profitable year.” But Collett also has a secret wish that would result in an even better future: “for the FDA to officially rule [that] e-cigarettes/e-liquids are a safer alternative to traditional combustible cigarettes.” Then, the “current footprint and merchandising flexibility within our locations should allow us to really take advantage of the boom that would follow such an announcement,” he explains. hail: E-cigs The best thing that happened to Kocolene Marketing (Smokers Host) in Seymour, Indiana, in 2013 was a familiar high to many tobacco stores these days: electronic cigarette growth, according to Andrea Myers, president of the 18-store chain. “The category just exploded, and I feel like we did a good job keeping up with it,” she says. Moist snuff growth also drove the tobacco category for the chain last year, she adds. From the challenge department, “the constant squeeze of margins in the entire tobacco category continues to impact us,” Myers reveals. “While electronic cigarettes were a big growth category for us in sales, the margins decreased this year.” In 2014, Myers expects e-cigs to continue to have a very strong year in her chain: “Even if they are taxed, they still offer something a traditional cigarette does not,” she says. hot and Bright Like other tobacco players, the best 52 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 thing that happened to the 18-store chain of Cox’s Smokers Outlet in Louisville, Kentucky last year “was the sudden extreme growth in the e-cig/ vapor products category,” as Bill Grantz, owner and operator, tells it. “This includes the latest craze in the e-cig category, the tank vapor devices, as well as all of the related items, including the e-liquids, atomizers, replacement batteries, etc. I have not seen a category as hot as this since the inception of the RYO/pipe tobacco category several years ago due to the taxation on standard RYO tobacco.” Grantz says that the best part of the vapor category is the profit margins being well over 50 percent, with numerous as high as 80 percent, some of which the chain has never experienced before, according to him. He expects the e-vapor category to continue to grow “as we start into 2014, as the category seems to be evolving almost weekly with new and better products becoming available. The profit margins may not hold up as the category becomes more competitive with more retailers jumping on board.” He does not expect the margins to drop below the 50 percent level “any time soon.” The chain has also grown its business with categories it believes will hold into the future: liquor, wine and premium cigars. “With the increase in volume in these categories, we have been able to buy these lines at a lower cost, which keeps us competitive,” Grantz explains. His outlook for 2014 is bright. “With the change in focus on developing other categories, we have made great strides,” he says. “I cannot see our company ever completely walking away from the tobacco category as it has been our backbone since day one. We have seen steady growth in premium cigars and smokeless over the last two years. We have concentrated on upgrading our premium cigar category by expanding cabinet and/or walk-in humidor space and better merchandising upgrades.” The chain has also hired a premium cigar category manager. “I do expect 2014 to be better than 2013,” Grantz concludes. “Our current customers and potential customers have reinforced our reason for optimism — the results we have seen from the changes we made in 2013 have been very positive.” offsEtting cigarEttE dEclinEs The best 2013 news that came across the desk of Randy Silverman, president of 15-store chain Klafters in New Castle, Pennsylvania, was the fact that it was a year of minimal tax increases on tobacco products and a year of minimal changes to retailers on the regulatory front. “This allowed for growth and innovation in alternative nicotine delivery products,” Silverman tells TB. “We could be seeing the dawn of a new 54 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 era where tobacco-related products with significantly less harmful effects could help offset the continued decline in the number of cigarette smokers. Depending upon the FDA, this young segment could continue to develop and thrive in 2014.” Specifically, the electronic cigarette category has helped to offset the cigarette sales losses for Klafters, but not entirely: “Electronic cigarettes’ share of total store sales have doubled this year,” Silverman reveals. “Other categories such as machine-made and premium cigars, smokeless, and rollyour-own have also been critical in helping to offset the decline in cigarette sales.” Klafters also opened a new store in 2013 with a “much larger premium cigar focus.” One of the biggest challenges that Klafters faced in 2013 was related to PCI (Payment Card Industry) compliance, according to Silverman. “PCI compliance is an initiative led by the major credit card companies and affects anyone who processes credit card payments,” he explains. “We had one of our merchant accounts deactivated, and it took us a few weeks to get a new merchant account. This was a difficult experience, but we learned a great deal about payment card compliance from the experience and have improved our processes as a result.” Silverman is hoping 2014 will be as good as 2013, “if not better,” he says. He expects the e-cig category, including e-cigs, vaporizers, juices and other new items to take about a 5 percent share of sales in the chain. “With the major cigarette manufacturers entering the electronic cigarette category, I would anticipate an eventual decline in margins in the category, along with more stipulations tied to programs from the major cigarette manufacturers. That may not happen right away, but it probably ultimately will.” And so, Klafters will continue to look for new locations and opportunities. “I expect to see more electronic cigarette boutique/lounges opening up in our region, and we may look into doing something like that ourselves,” Silverman says. TB . The 2014 TB Top 50 List The Top 50 tobacco outlet chains of the year, by store count (as of 12/31/13): Smoker Friendly International, Boulder, Colo.; 816 total authorized dealer locations, 86 of them company-owned under The Cigarette Store Corp. Tobacco Plus Discount Outlet, Crowley, La.; 22 stores William & Taylor Tobacco, Mullins, S.C.; 17 stores A&K Wholesale (Discount Tobacco Outlets), Murfreesboro, Tenn.; 22 stores Tobacco Shoppe/Save-A-Lot, Bowling Green, Ky.; 16 stores Admiral Discount Tobacco, Coopersville, Mich.; 173 stores TRO of North Carolina (Tobacco Road Outlets), Lakeview, N.C.; 22 stores *JC’s Cigarette Outlet, Elizabethtown, Ky.; 16 stores *Tobacco Central dba Low Bob’s, South Bend, Ind.; 129 stores *Smokes 4 Less, Poughkeepsie, N.Y.; 21 stores Ross-Lab Marketing (Nothin’ Butt Smokes), Lubbock, Texas; 15 stores Tobacco Superstores, Forrest City, Ark.; 86 stores *Delta Distributors/Discount Tobacco Outlet, Andalusia, Ala.; 21 stores Puff Super Value, Mill Hall, Pa.; 15 stores Smokers Choice, Rock Hill, N.Y.; 51 stores TBM Management, Pearl River, La.; 20 stores Discount Smoke Shops, St. Louis, Mo.; 50 stores Smokers Outlet/ Wild Bill’s Tobacco, Birmingham, Mich.; 50 stores *Brookshire Brothers (Tobacco Barn), Lufkin, Texas; 48 stores *Tobacco Connection/Big Smoke, Nampa, Idaho; 46 stores Cheap Tobacco, Cincinnati, Ohio; 40 stores Smoke ‘N’ Go (Cheap-O-Depot), Abbeville, La.; 20 stores Gateway Marketing/Tobacco Station USA, Texarkana, Ark.; 20 stores Fast Lane Discount Tobacco, Lovely, Ky.; 19 stores *Smokin’ Joe’s Tobacco & Liquor, Davenport, Iowa; 19 stores *NBS Inc., Parkersburg, W.Va.; 39 stores Puff Discount Cigarettes, Mill Hall, Pa.; 19 stores Kwik Trip (Tobacco Outlet Plus), LaCross, Wis.; 39 stores Cox’s Smokers Outlet, Louisville, Ky.; 18 stores Smokin’ Joes, Waymart, Pa.; 30 stores *Kocolene Mktg. (Smokers Host), Seymour, Ind.; 18 stores Smoke Shop, Dyer, Ind.; 29 stores *CLTS/Dot Discount/Cigarette City, Newark, Del.; 27 stores *Collett Enterprises, Seymour, Ind.; 26 stores 56 56 TOBACCO BUSINESS TOBACCO BUSINESS JANUARY/FEBRUARY 20142014 JANUARY/FEBRUARY Tobacco Road, Jermyn, Pa.; 18 stores *Cigaret Shopper, Brewer, Maine; 18 stores Louisiana Discount Tobacco (Discount Tobacco Outlet), Shreveport, La.; 17 stores *Klafters, New Castle, Pa; 15 stores Tobacco Depot, Tampa, Fla.; 14 stores Puff-n-Snuff, Lock Haven, Pa.; 13 stores Bo’s Smoke Shop, Elizabethtown, Ky.; 13 stores Dirt Cheap Cigarettes & Beer, Fenton, Mo.; 13 stores Tobacco Discount, Picayune, Miss.; 12 stores *MGN Tobacco, Raleigh, N.C.; 12 stores *Redi-Mart Tobacco, Elizabethton, Tenn.; 11 stores *Truax 2, Salem, Ore.; 11 stores Saver Group, Campbellsville, Ky.; 10 stores Town Crier, Mandeville, La.; 10 stores *Hi Times Liquor Mart/Smoker’s Outlets, McCook, Neb.; 9 stores *Blue Ridge Tobacco, Winston-Salem, N.C.; 8 stores *Smoker Friendly authorized dealer Rouseco Honors U.S. Military A team of servicemen enjoyed an annual fishing expedition on a boat sponsored by Rouseco. F or eight years running, servicemen have gathered in Morehead City, North Carolina for Military Appreciation Day, a full-day community event packed with family activities. “It’s a day where we celebrate the military and say ‘Thank you!’ to the men and women who serve our country,” says Jeff Martin, general manager of Rouseco, which sponsors the event’s Early Out Fishing Team. The event centers around a “Take The Troops Fishing” boating event that this year drew 600 active duty servicemen, who left the docks of Morehead City on 117 boats for a day of fishing. Meanwhile on land, their family members were treated to a full day of activities, including sightseeing boat rides, a kids’ fishing derby, carnival games and other fun. When the boats returned, fish cleaners were standing at the ready to clean, bag and pack the day’s catch. Participants and their families were then treated to a dinner of pork steaks from Murphy Brown, chicken quarters provided by House of Raeford, hot dogs, sweet potatoes, hush puppies and more. “We had a great time and thoroughly enjoyed the picnic afterwards too,” reported Richard Hubbard, one of the participating servicemen. “Please know that the efforts of the captains, crews and volunteers on behalf of military members are truly appreciated. Thanks again and see you next year!” Military participants also appreciated the activities for their children and spouses. “My family and I had the absolute best time,” said Joshua Dubois. “My family got to take part in the boat rides and loved every minute of it. After 17 years in the Marines, this was by far the best event for the troops I have ever participated in.” For more information on military appreciation events and to learn how you can volunteer, please visit www.militaryappreciationday.org/phpBB3/ home.php. TB (From Left) Team Rouseco’s Jeff Martin with three U.S. Marines— Steve Musan, Jody Mizell and Matthew Bass—and his colleagues Stevie Sasnett and Steve Jones. 58 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 Highlights From October’s NACS Show King Maker’s Vikram Chachra, Bhavani Parameswar and Kevin Morrow M ore than 22,000 retailers, wholesalers and distributors attended the 2013 National Association of Convenience Stores’ annual show, which took place October 12-15 at the Georgia World Congress Center in Atlanta. In addition to a 396,000-net-squarefoot expo floor where 1,160 companies exhibited, the show featured three days of general sessions, 58 educational sessions and three evening networking events. The pages to follow showcase the photos taken at the event. TB Mistic’s Justin and John Wiesehan ental Inter-Contin argio Patel Sh s g’ in Trad Republic Tobacco’s Michael Clark 60 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 y Brown’s panelists Eb s Judy Hong E-cigarette s’ ch Sa an and Goldm Andy Barr Mistic: Market Maven A A top seller at Walmart, this e-cigarette brand couples a savvy market strategy with value pricing for a winning combination. By Jennifer Gelfand 62 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 mid the chaos of players crowding into the e-cigarette category, Ballantyne Brand’s Mistic e-cigarette is emerging as one of the more serious contenders. In November, Mistic scored the No. 1 spot in its category at Walmart, the world’s largest retailer, according to data from Nielsen’s Brand Rank Report. While such rankings continually shift, particularly in the musical chairs game of e-cigarette brand market share, Mistic consistently ranks among the top three in many large chains. So what makes Mistic stand out? As one might expect from a lead seller at Walmart, value pricing is a big part of the product’s appeal. Our last issue inadvertently misquoted Ballantyne Brands CEO John Wiesehan, Jr. on an impossibly low price for the company’s disposable e-cigarette that we won’t repeat here (TB apologizes for the error), but the actual price is nearly as impressive: $4.99. That sticker price is a full $3 less than that of several competing brands. Mistic’s rechargeable products are an equally economical option, starting at $14.99, with refill cartridges priced at $14.95 for five or $19.99 for 10. Mistic has also won kudos for eschewing typical tobacco marketing tactics in favor of a more consumerproducts approach. “We like to think we are the retailers’ e-cigarette,” explains Wiesehan, who says his company offers margins of 40 to 50 percent on its products and prides itself on Mistic’s taste and value equation. “We have a great taste profile, promote to consumers at very attractive price points, and give very healthy margins to retailers.” The company is also an aggressive marketer. Mistic print ads have appeared regularly in popular consumer magazines since its launch, and the company also actively engages with its customers through social media. More recently, it branched out into television advertising with a 30-second ad that uses whiteboard animation video to demonstrate the cost savings that smokers of traditional cigarettes can experience by switching to Mistic e-cigarettes. “As any smoker of traditional cigarettes knows, [the] cost of the product has skyrocketed,” says Wiesehan, who says that the ads will be featured on stations such as AMC, ESPN and CNBC. “There are numerous reasons tobacco cigarette smokers are switching to electronic cigarettes like Mistic, and saving money is high on the list.” The ad can also be seen on Mistic’s website. Finally, Mistic recently announced that it will serve as a co-primary sponsor in the 2014 and 2015 IndyCar Series seasons of the No. 11 car piloted by Sebastien Bourdais. “As race fans ourselves, we are looking forward to the 2014-2015 season, not only to cheer for the team’s new driver, Sebastien Bourdais, but to further leverage our relationship with KVSH Racing as we roll out offers and promotions that educate IndyCar fans on alternatives such as our electronic cigarettes,” says Wiesehan. [From left] Mistic’s Justin Wiesehan and John Wiesehan, Jr. 64 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 FDA RegulAtion-ReADy Along with its peers in the industry, Ballantyne is well aware “We think [e-cigarettes] will be regulated a lot like tobacco. Flavors will be a problem, selling to minors will be a problem, [and] Internet sales will go away. And then we think they will want to see good manufacturing practices.” that potentially game-changing FDA regulation of this relatively nascent category is imminent. Unlike many in the industry, the company chose to take a proactive approach toward accommodating what it sees as inevitable: an FDA ban on flavored e-cigarettes. “Beyond menthol and tobacco, we don’t do any flavoring,” says Wiesehan. “We think it’s an issue with the FDA and we want to be very prudent in what we do and also be good citizens. We are not trying to promote to anyone who is not already a smoker, which is what we believe the FDA will look at when they look at flavors. They will say, ‘Look, you’re attracting children or you’re attracting someone who does not currently smoke.’ Our demographic is 100 percent someone smoking cigarettes today. We want those smokers to try an e-cigarette.” The company is also committed to the “We Card” tobacco sale age verification retail program, requiring consumers to show proof that they are of age before purchasing its products. To ensure consistent taste and quality of the vapor being inhaled, Ballantyne chose to manufacture the liquid used in its products in the U.S., another decision it hopes will play well with regulators. “We ship that to China for assembly and then ship the finished products back,” explains Wiesehan. “But we’re 66 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 looking into moving the entire process to North Carolina, which will give us better control of the supply chain and which we also believe the FDA will prefer. “We think [e-cigarettes] will be regulated a lot like tobacco. Flavors will be a problem, selling to minors will be a problem, [and] Internet sales will go away. And then we think they will want to see good manufacturing practices. We will have to show them our testing and prove that our liquid is as consistent as we say—which is something a lot of companies can’t do,” relays Wiesehan. Such speculation has been a point of differentiation across the e-cigarette playing field with some manufacturers moving forward with flavored products and overseas manufacturing practices, essentially banking on having time to reconfigure their business approaches as necessary if and when the FDA introduces e-cigarette regulations. Although regulations were expected in October of 2013, at press time the agency had yet to make any major announcement regarding the category. In the meantime, the e-cigarette market continues to grow as more and more retailers pick up the category. Mistic’s electronic cigarettes and vapor products are currently sold in approximately 40,000 retail outlets across the country, as well as through its website. Beyond Walmart, chains like Rite Aid, Kangaroo Express, Circle K, Winn Dixie/Bi-Lo, Food Lion, and many others stock these products. PoS PointeRS For those retailers just introducing the category, Wiesehan recommends taking an aggressive stance. “You need a counter display that puts them right in front of your customers,” he says. “Once it’s established you can move it back, but education at the point of purchase is key for a retailer who is just getting into e-cigarettes.” It’s also critical that first-time “vapers” have a good experience with the product—which is why some of the metoo, fly-by-night brands can backfire for retailers, he adds. “It is all about the taste. If someone tries an e-cigarette for the first time and gets a bad one, they usually don’t go back and try another brand.” Ultimately, the most important thing retailers can do is to simply be in the category. “E-cigarette sales are growing every day,” says Wiesehan. “E-cigarette sales will top $2 million this year, including Internet retail. This category isn’t going away.” TB D&R’s Debuts Fidel’s Cigar Shop in Missouri and Cigars & Tabac Ltd. in Kansas hosted launch parties for D&R’s large-filtered and 1881 Perique cigars, respectively. Enjoying PEriquE in Missouri D aughters & Ryan, Inc. debuted their new Picayune, Rimboché Red and Rimboché Blue Large-Filtered Perique Cigars at an event held at Fidel’s cigar shop in Kansas City, Missouri. Attendees, including Mary and Mike McNeal of McClelland Tobacco Company, enjoyed an afternoon of good conversation and tasting the new large-filtered Perique cigars. The company also recently debuted its new 1881 Perique cigar at an event held at Cigars and Tabac Ltd., in Overland Park, Kansas. Many attending the October event were members of the Kansas City Pipe Club. Everyone enjoyed an afternoon of smoking 1881 Perique cigars, sipping various port wines, and snacking on coconut shrimp, steak tips with Portobello mushrooms, and risotto. The 1881 Perique cigar is totally handmade in the Philippines by Tabacalera Incorporada, and Daughters & Ryan, Inc. is the exclusive US importer. TB A fEstivE AftErnoon in KAnsAs 68 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 C-STORE CORNER All in the Family Two family business veterans offer five tips for growing your family-owned retail business. By Jennifer Gelfand F or many retailers, business is a family affair. At inception or over time, spouses, parents, siblings and children often join the company, either by pitching in on the workload or by investing in startup or expansion capital. Ideally, the result is closer family ties, a tightly knit company culture, and a business you can pass down through generations—in short, both the business and the family benefit. Unfortunately, that’s not always how it plays out. “The highs are higher and the lows are lower in a family business—you suffer more when things are bad, but when they are good, you get a greater benefit,” explains Jeff Miller, president of Miller Oil Co., which operates Miller’s Neighborhood Markets. In fact, only one in three family businesses survives to the next generation. There are ways to boost the odds of your company being one of them. Here are five: CommuniCate, CommuniCate, CommuniCate All too often in business, particularly so when families are involved, assumptions are made about what people know and how they feel about issues, strategies and goals. This can lead to misunderstandings that will undermine the company and your family relationships. The solution: set regular times to meet with all the family members involved in the business to review daily operations, discuss overarching goals and resolve any disputes that arise. “Communication needs to be a priority,” says Katie Wagner, vice president of Arrow Mart, vice president of MWS Enterprises, which owns 54 convenience stores throughout Western and Central New York, many operating under the Yellow Goose Markets and Arrow Mart brand names. “When we do it, it builds us up; when we don’t, it takes us down.” MWS keeps up a running dialogue by holding weekly strategic planning meetings where the three family member principles discuss initiatives and assess progress. Arrow Mart’s Katie Wagner Define Roles One of the nice things about a family business is being able to count on the hard work and energy that family members are willing to put into the business. At the same time, it’s important not to take advantage of that relationship and ask too much of family Miller Oil’s Jeff Miller 70 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 C-STORE CORNER Wagner with her family member colleagues member employees—or to let them take advantage of you. Having defined responsibilities for family member employees, managers and owners is one way to guard against the work-family relationship becoming unbalanced, says Mike Newman, executive vice president of NOCO, which operates 34 NOCO Express convenience stores. It’s equally key to have processes for determining pay, promotions, work schedules and performance reviews. In addition to ensuring that your family members are treated fairly, this will also help guard against subconscious favoritism, which can be off-putting to non-family member employees. Get outsiDe Help “Don’t be afraid to ask for help,” urges Wagner, whose sister and parents are involved in the family business. “Whether you need a succession plan, [need to] cope with two family members who don’t get along, or [to] fix board meetings where no progress is being made, an outside consultant or mediator can go a long way toward resolving issues before they escalate.” At NOCO, a board of directors that originally consisted solely of five family members has evolved to include two outsiders and the company’s non-family member CFO. “The outsiders— an attorney and a former banker—were [recruited] for the skill sets they bring to the table, but it’s also helpful to get opinions from outside the family,” says Newman. pRoteCt “outsiDeR” family membeRs When multiple relatives are involved in a company, it’s all too easy for social event talk to drift toward business. As tempting as it might be to bring up that problem employee to Uncle John at the backyard barbecue, it’s critical to resist the urge. “It’s important to remember when you are a family and when 72 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 you are a business,” notes Newman, who co-owns and runs the company with his brother. “We try to not bring business to family functions.” That separation helps guard against feelings of exclusion and resentment that can arise from family members who are not involved in the business. “It’s important to remember who is in and who is out and to have respect for those who are not in the business,” says Newman. “It will be better for your marriage if you don’t make your spouse the dumping ground for family business drama,” agrees Wagner. “And your child may not understand what you’re saying about [your relative] but that doesn’t mean she won’t repeat it at Thanksgiving.” staRt suCCession planninG eaRly Succession is where many family businesses implode. “The generational transition was most challenging,” recounts Newman, who teamed up with his brother to buy the company that his grandfather founded and passed on to his father and uncle. “My uncle struggled with it. He didn’t have kids who wanted to join the business, and he had trouble with having been in it for 40 years and then no longer [being] in [control].” For many companies, bringing in outside help smooths the leadership transition process, whether it be a professional facilitator who helps the family hold effective meetings around succession planning or a consultant who helps to assess potential next generation leaders and guide the company through the transition period. “[Leadership] transition is very difficult and filled with emotion,” sums up Newman. “In hindsight, I wish we had had a stronger board there guiding us through it; it would have been smoother for the family.” TB CeleBraTing Music and Stogies The Cigar Family Charitable Foundation’s 4th Annual Sax & Cigars event was a huge hit. H eld at the Westin Tampa Bay in November of 2013, the 4 th Annual Sax & Cigars was a festive evening that also raised funds for schools, as well as health and sports facilities in the 76 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 impoverished farming regions of the Dominican Republic. The event was organized by the Cigar Family Charitable Foundation (www.cf-cf. org), a joint endeavor by the Fuente and Newman cigar families, who also underwrote the event so that all funds raised could go toward the Dominican Republic children and families it benefits. The photos to follow show some of the festivities attendees enjoyed. TB trench marketing BY MICHAEL GELFAND Facing the Music Fidel’s cigar Shop dug itself out of an early hole created by a contentious store name—now it’s a thriving boutique cigar hotspot on the kansas city scene. 78 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 B efore tobacco became his bread and butter, Tom Foster was training at the California Culinary Academy to become a professional chef. Back then, he looked forward to the day when he’d have a restaurant of his own where he could play tastemaker for his customers and prepare a sensory experience that would exceed their expectations every time they came in. But dreams and reality often mix like oil and water, and Foster soon realized that being a cook meant he would never see the front of the house—let alone get the opportunity to watch them eat the food he prepared. Disillusioned, Foster soured on his dream of professional cooking and left California to return home to Kansas City, trench marketing “Sales people have to have enough pride to treat every customer the way they want to be treated without being high pressure. Find out what the [customer] came in for [and] let them know they’re there to answer questions without talking down to them because it’s too easy for customers to sit at home and shop online.” where he began to realize that the most important aspect of his culinary dream wasn’t about the food, it was about being in a service-oriented industry. “I wanted to be the one interacting with customers to see their experience,” Foster recalls. “You want to see them enjoy it.” Upon returning to Kansas City, Foster was recruited by some friends who were already in the tobacco retail business to help expand—and become a part owner in—their current store, as well as open a new one. “I was 28 years old at the time and a bit reluctant, but I said yes,” he says. “I learned that it was a very social environment, and that got me thinking.” The new store was located between two bars, and Foster saw that there was a lot more foot traffic at night, so he convinced his partners to hire “cigar girls” with old-style cases and trays to walk around the two bars and sell product, which ultimately quadrupled sales. “That got everyone’s attention,” he says. After three years as a partner, Foster knew that the business could be lucrative, and also that it was something he enjoyed, so he bought out his partners and changed the name of the store to Fidel’s Cigar Shop. “At that time, his name [Fidel Castro] went hand-in-hand with cigars in my mind,” says Foster. “It was a lighthearted idea that generated a lot of flack for me with manufacturers, so I spent a lot of time speaking with them to iron out problems and calm them down. Guys like George Padron and Jose Aliva[…]they were a little disgruntled, so I explained to them that it was just a name, and that I didn’t agree with anything Castro stood for other than his passion for cigars.” It took a lot of time and finesse to mend those broken fences, but today Fidel’s is a thriving business adored by customers around the country and boutique cigar manufacturers worldwide. Located in the Westport section just 15 minutes south of downtown Kansas City, Fidel’s straddles the city line. “It’s on the 80 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 trench marketing edge of the suburbs in a great location with bars, restaurants and shopping,” says Foster. The store, which is approximately 1,500 square feet, is located in a historic brick and mortar building that was built in 1898, and its Old World feel provides an appropriate backdrop to what’s going on inside. Banking on Boutique Foster’s product leans heavily toward boutique brands, with more than 700 different facings in the store. “There’s a lot crammed into a relatively small shop,” he says, “everything from Ashton, Arturo Fuente, Tatuaje, Don Pepin Garcia, Prometheus, God of Fire, Kristoff, Alec Bradley and so much more.” Foster opted for reach-in mahogany file cabinets that are eight feet tall to showcase his specialty products because he believes that they’re easier to light behind glass. “Cigars are beautiful, especially with their bands, and you want them where customers can see them,” he says. In addition to cigars, Fidel’s carries a broad selection of tobacco products, including pipes, pipe tobacco, flavored cigars, e-cigarettes, hookahs and roll-your-own, as well as humidors, lighters, cutters and other accessories. “Being diversified is important,” he says. “We’re traditional, but we’ve embraced modern products, and pipes and pipe tobacco represent 25 percent of our business. That grows every year because these 30-somethings saw their grandfather do it, they remember the smells, and it sparks memories. It’s nostalgic, trendy, a sign of stature, and demonstrates character. These younger customers are more willing to try whatever you suggest to them, which is why it’s important for your staff to be incredibly knowledgeable.” Aside from having a diversified product selection, customers are drawn to Fidel’s because of its lounge. “We did the transition into a Graycliff cigar lounge back at a time when tobacco stores didn’t have lounges,” he says. “I caught a lot of flack for it because you couldn’t serve alcohol there, but I really wanted a place for customers to smoke, so I turned half of the store into an 82 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 800-square-foot cigar lounge.” Graycliff helped decorate the store by flying in a designer who picked out chairs and helped pull together what Foster describes as a traditional Cuban living room. “It has 18-foot high ceilings, six chandeliers, oriental rugs, and a very warm feel of someone’s own home,” he says. “We put in some high-end smoke eaters because as much as we enjoy the smoke, we want to be able to see. It’s a place to engage customers, a place where you can sell and experience products, and it’s still comfortable for everyone during events.” Welcome to the cluB As if the lounge wasn’t attractive enough, Foster installed 24 private humidified lockers that customers can rent on an annual basis to store their cigars, bring in their own alcohol, and gain access to special discounts on purchases up front, as well as first dibs on rare precuts that come in. “They feel that they’re a part of a club,” says Foster. “They’re a part of the store. I wish I had more, but I don’t have more room; I’ve used every square inch in the store, and there’s a waiting list to get the ones we have. But what we have definitely works. Customers want to store their cigars there, and it creates loyalty and camaraderie.” Foster holds monthly events in the lounge because its three flat-screen TVs and wireless Internet make it a great place for customers to hang out even when events aren’t going on. “We get them to come in, smoke and learn about it,” he explains. “We’ve got something going on in there once a month from 5 p.m. to 10 p.m., and we’re open seven days a week up until midnight on Friday and Saturday. Since we’re in a bar district and no one else is open that late, this is the only store to go to.” To keep customers engaged and coming back, Foster communicates actively with clients via email and social media. “We try to capture customers’ email addresses and enroll them when they make their first purchase, let them know about sales and specials via monthly newsletters, and send them e-vites trench marketing [electronic invitations] to events,” he says. He also maintains an informative website (www.fidelscigarshop.com) as well as an active presence on Facebook and Twitter. “We also use [an online marketing company called] Constant Contact to manage our email database and track open rates and customer rewards programs, and we just started putting barcodes on every product that doesn’t already come with a manufacturer’s bar code, which allows us to track product and expedite sales using iPads and card swipes at the point of sale.” Another active strategy Foster’s team employs is asking customers in the store if they need anything brought to them. “A customer can buy product from the lounge without leaving 84 TOBACCO BUSINESS JANUARY/FEBRUARY 2014 his or her seat, and it all boils down to that type of customer service,” he says. “I track my inventory; I know what’s selling and what’s not. I go to trade shows and develop relationships with manufacturers, but I think the most important thing we do is remember first names and engage everyone who walks in with a smile and a ‘hello, how can I help you?’” Foster adds, “Salespeople have to have enough pride to treat every customer the way they want to be treated without being high pressure. Find out what the [customer] came in for [and] let them know they’re there to answer questions without talking down to them because it’s too easy for customers to sit at home and shop online.” TB PRODUCT PROFILE MARCH/APRIL 2014 Arango Adds Private Label “We are pleased to include Romeo & Julieta as the most recent addition in our new ‘Clasico’ series of premium cigars,” says Michael Gold, Arango Cigar’s president, in announcing the company’s latest premium cigar offering. “Unlike the original two Clasicos, which are patterned after General Cigar Company’s top-selling Macanudo and Punch brands, Romeo y Julieta Clasicos are a product of Altadis USA.” All three Clasico lines are made exclusively for Arango and have natural wrappers. Their make-ups and blends are comparable to the Altadis and General Cigar brands they are patterned after. Romeo y Julieta Clasicos are medium-bodied with an Indonesian wrapper, while medium-bodied Punch Clasicos have an Ecuadorean wrapper, and the mild-to-medium-bodied Macanudo Clasico features a Connecticut shade wrapper. The Romeo y Julieta Clasico frontmarks, like the original two lines, pay tribute to notable Chicagoland areas: Mag Mile (5.5x44), Windy City (5x50), Bucktown (6.125x52, Belicoso) and Gold Coast (6x60). Their suggested prices range from $6.75 to $8.40. Clasicos are presented in 15-count boxes, an affordable, space-saving and novel feature of the line. “Another significant advantage for brick-and-mortar tobacco shops is that Arango does not sell Clasicos to mail-order or Internet retailers,” notes Gold, who adds that the full Clasico lineup is currently available. Arango Cigar, 800-222-4427 Debuts From Davidoff Davidoff has released two new assortments. Its “Inspirational Robusto” assortment offers cigar aficionados an assortment of three exceptional cigar blends and complex aromas. The new assortment features three cigars: •The award-winning Davidoff Nicaragua Robusto, launched in late 2013; • The “Millennium Blend,” which showcases Davidoff’s sophistication in blending and complexity of aromas; and, • The “Puro d’Oro,” the first Davidoff Dominican Puro with its intense and complex blend wrapped in a unique Yamasá wrapper. The Davidoff “Short Pleasures” assortment offers four ideal cigars for those short, relaxing moments in a hectic life. It includes a selection of Davidoff’s rich blends that can be enjoyed in 30 to 45 minutes. Thanks to the different cigar formats and blends, modern cigar lovers can discover and enjoy, depending on their mood and the time of day, the milder “Entreacto” and “Grand Cru” No. 5, or the richer and more intense Millennium Blend Short Robusto or Davidoff Puro d’Oro Gorditos. The cigar strength indicator inside the assortment pack helps you choose the right cigar for a specific occasion. Davidoff, www.davidoff.com 84 TOBACCO BUSINESS MARCH/APRIL 2014 PRODUCT PROFILE MARCH/APRIL 2014 Royal Gold and Drew Estate Team Up Styling from Sapphyre Hookah Royal Gold Cigars has partnered with renowned cigar manufacturer Drew Estate for its latest premium, hand-rolled cigar release: Nirvana Cameroon Selection. The new cigar features a luscious, light-brown, Rosado wrapper grown in the Eastern province of Cameroon, Africa. The origin of the Cameroon seed varietal is Sumatra Indonesia, which has been grown in Africa for over 60 years. The balance of the blend consists of fillers from Nicaragua, specifically Jalapa and Estelí, along with a portion from the Jamastran region of Honduras. The binder is San Andreas tobacco from Mexico. “The beauty behind the Nirvana blend is the combination of [a] Cameroon wrapper and Nicaraguan filler leaves,” says Drew Estate co-founder Marvin Samel. “Cameroon leaf is from Africa and is known for its sweetness and a natural sweet spicy taste. Blending the strength, body, and richness of the Nicaraguan tobacco with the Cameroon allows a nuanced and layered depth to really come through. This is not an old-fashioned mild Cammy. Quite the contrary.” The new Nirvana line is offered in five sizes, including a 6x46 Corona Gorda, 5x52 Robusto, 6x52 Toro, 6x54 Torpedo and finally, a 4x44 size called the “Silencio.” The first shipment of Nirvana will be shipped in unique, limited edition, wooden display boxes featuring beautiful silkscreen graphics. Royal Gold Cigars, 800-524-4406, [email protected], www.royalgoldcigars.com Sapphyre Hookah is an exciting new line of flavored electronic hookah from ECO-CIGS. With a rich metallic finish, Sapphyre Crystal tip and 600 puffs of zero-nicotine flavor, Sapphyre Hookah e-cigs appeal to a wide range of adult customers—and delivers the quality, margin and value retailers expect from the Sapphyre brand. Sapphyre Hookah comes in eight great flavors, including Blueberry Mint, Mango Tango, Green Apple, Strawberry Fields, Peach Passion, Grape Explosion, Watermelon Heaven and Chocolate Mint. Each Sapphyre box includes five each of four flavors at a MSRP of $8.99. ECO-CIGS, 855326-2447 (x106) or tony@eco-cigs. com 86 TOBACCO BUSINESS MARCH/APRIL 2014 PRODUCT PROFILE MARCH/APRIL 2014 Electronic Cigarettes U.S. Automated Filling, Assembly & Packaging Freedom Smokeless, a Southern California-based producer of electronic cigarettes, unveiled new, U.S.-built, high-speed electronic cigarette automation machinery at the recent TPC 2014 show in Las Vegas. Freedom, in the e-cig industry since 2008, offers complete, turnkey automated solutions designed specifically to bridge the gap between China and America, making ecig and cartridge liquid filling, assembly and packaging an affordable reality. Freedom’s business is focused on OEM and ODM precision manufacturing of electronic cigarettes. In 2011, Freedom began the design and construction of its high-speed automated filling and assembly production lines with the assistance of U.S. automation engineers. The first of six customdesigned “made in America” machines has been installed in Freedom’s Southern California, FDA Registered, ISO- and GMP-compliant facilities. By May 2014, all six automated lines will be up and running with the capacity of producing over four million units per week (disposable and cartomizer). “The response at the recent TPC show was overwhelming,” says Glenn Kassel, Freedom’s president and co-founder. “When watching the video of our automated production, people were amazed that we had developed such sophisticated technology, especially our built-in quality assurance features.” Freedom’s automation includes precision filling, gluing, capping, a patent-pending fusion feature (for soft-tip disposables and for a first-of-itskind soft-tip cartomizer), QC inspection with pressure testing, LED validation, a visual puff test, labeling, and silicon over-capping. “Our quality assurance protocols include audits at every level of manufacturing from raw materials, sub-assemblies, WIP and finished goods in addition to regularly scheduled, consistent on-site factory inspections,” says Michael Lewis, Freedom’s CEO and co-founder. “We use the very finest U.S.made e-liquids, which are all batch tested by accredited third-party labs. Our packaging and printing is handled locally at ISO-certified facilities. It’s taken us several years to create this world-class production system; our customers will attest that our consistent high quality and extremely efficient manufacturing and finished goods production allows them to focus on sales instead of facing all the challenges that can arise when working with foreign vendors.” Freedom, www.FreedomSmokeless.com 88 TOBACCO BUSINESS MARCH/APRIL 2014 Miami Cigar Debuts Anniversary Humidor Twenty-five years ago, Nestor and Mariana Miranda began distributing cigars out of the trunk of a car, visiting accounts that Nestor Miranda had built relationships with through his many years in the liquor business. That endeavor eventually evolved into what is today one of the nation’s largest premium cigar distributors. To commemorate this accomplishment, Miami Cigar & Company has decided to release a limited edition 25th Anniversary Humidor containing cigars from the two factories that helped them reach this milestone. “We are very excited to be working with La Aurora and My Father Cigars on this project,” says Jason Wood, Miami Cigar’s vice president. “Twentyfive years would not have been possible without the help of the Leon and Garcia families and we thank them for that.” This piano-finished humidor has the capacity for 75 cigars. It will contain 20 Toro-sized cigars, each packaged in their own individual coffin. The individual cigar will have a secondary band denoting its country of origin. Total production on this limited release will be 500 humidors set to hit the U.S. market in midMarch. “I feel privileged to be a part of this historic milestone,” says Wood. “What the Mirandas were able to accomplish is something that I can only hope to duplicate in the 25 years to come. They have provided us with the blueprint; now with the help of everyone at Miami Cigar, we look forward to an amazing run continuing their legacy.” Miami Cigar & Company, www.MiamiCigarCompany.com PRODUCT PROFILE MARCH/APRIL 2014 Super Limited by Nat Sherman This New Haus Mistic introduced its new Haus Personal Vaporizer at the Tobacco Plus Convenience Expo in Las Vegas in January. The device will be sold nationwide in mass-merchandise, convenience, dollar store and grocery retail channels, including Walmart, Circle K, The Pantry, H-E-B, Winn-Dixie and Bi-Lo, and other national and regional distributors. “Mistic is setting the standard for quality, value and taste within the electronic cigarette and vaping industry,” said John Wiesehan, Jr., CEO of Mistic. “Our retail partners chose Mistic to develop Haus because of our reputation for quality and increasing demand among adult smokers who want to create their own vaping experiences as they transition away from traditional cigarettes.” Offered in blue or black with stainless steel fittings and a light activated on/off control, Haus features a streamlined, lightweight design and a high-powered lithium ion battery at a suggested retail price of $24.99. The Haus Personal Vaporizer is a complete starter system, equipped with a specially designed unit and tank with a soft handle for added comfort, a lithium ion battery, a USB charger, and a lanyard for easy carrying access. “We listened to what our retailers wanted and developed an individual personal vaping unit to be rolled out nationally across multiple store channels,” says Wiesehan. “Haus also provides the added convenience for consumers of being available nationally from a trusted brand of vapor products and accessories.” Allowing vapers the flexibility to choose from a variety of taste profiles, five distinct blends will be available to use with the Haus Personal Vaporizer: American Blend, Cool Ice, Washington Red, Java and Ocean Mist. Retailing at $7.99, Mistic’s e-liquid, like all of its other electronic cigarette products, is made and bottled in the United States. Mistic, www.misticecigs.com 90 TOBACCO BUSINESS MARCH/APRIL 2014 Nat Sherman is offering a limited production format in three of their most popular blends from the Dominican Republic, The Timeless Collection, 1930 and Sterling. The Super Lancero measures 8x38, a half inch longer than a traditional Laguito No. 1 Vitola. “The lancero format is an extremely elegant size, allowing the smoke’s flavor to remain focused, without incorporating as much air into the smoke as larger ring gauges do,” says Michael Herklots, executive director of retail and brand development for Nat Sherman International. “The extra length of the cigar gives greater opportunity for the experience and flavors to change and develop from start to finish, while keeping the smoke cooler longer.” “The Super Lanceros are manufactured in limited quantities at The Quesada Factory (formerly known as MATASA) in Licey, Dominican Republic, just outside of Santiago. Only one team of rollers is tasked with making this coveted size,” adds William Sherman, executive vice president of Nat Sherman. “Small ring gauges are among the hardest vitolas to make, as it’s very easy to under-fill or over-fill. We have one expert team in the factory that is carefully bunching and rolling these cigars to ensure they’ll draw and burn perfectly.” The Super Lancero Timeless Collection comes packed in boxes of 10 cigars with an MSRP of $110 per box, the 1930 Super Lancero is $150 per box and the Sterling Super Lancero is $180 per box. Nat Sherman, NatSherman.com PRODUCT PROFILE MARCH/APRIL 2014 A POWERFUL ROLL Republic Clears Things Up Republic Tobacco’s new Kwik Kleer Lens Wipes are individually-packaged wipes with a clean, fresh scent. The moistened, non-abrasive sheets clean eyeglasses, sunglasses, cell phone screens, computer screens and more. Ten individual foil-sealed packages are packed per box for 99 cents each, or a three-tier counter merchandiser ships ready to sell with 48 boxes per display. Republic Tobacco, 800-288-8888 92 TOBACCO BUSINESS MARCH/APRIL 2014 Republic Tobacco has launched the PoweRoll Electric King Size Cigarette Machine by TOP-O-Matic, which combines one-touch automatic operation with the quality and durability of the popular TOP-O-Matic line. The PoweRoll machine comes with tamper and cleaning tools, instructions, and a one-year, one-time limited warranty, all packaged in its own carrying case. With the PoweRoll, cigarettes are made in seconds with three steps: fill the tobacco chamber, place a tube on the nozzle, and push the start button. The PoweRoll King Size Cigarette Machine is individually boxed and sold in cases of four units that display in a small footprint on a counter or shelf. Republic Tobacco, 800-288-8888 WOW E-Cigarette Vapor4Life recently introduced its WOW Vapor King disposable e-cigarettes at the Tobacco Plus Convenience Expo in Las Vegas. After four years in development and more than 200 hours of taste testing, the Vapor4Life company has released a disposable e-cig available in two flavors: Tobacco and Menthol. Both flavors are available in Regular (2.6 percent nicotine) and Strong (3.6 percent). “For years I’ve been trying to find the perfect solution for a disposable e-cig. I have tried over 500 brands of disposables,” says Steve Milin, Vapor4Life founder and CEO. “Nothing cut it. My disposables deliver a true smoking experience: perfect tobacco flavor, a realistic throat hit, and huge vapor.” Vapor4Life, wowvapor.com PRODUCT PROFILE MARCH/APRIL 2014 Xistix 94 TOBACCO BUSINESS MARCH/APRIL 2014