CCE 59 PAGE 33 - Call Centre Europe

COMIC RELIEF
5/4/05
3:19 pm
Page 5
Call Centre Europe Issue No. 59
donations with a bucket.
Site support and the offline teams held
draws and Tracey Reid, of the customer
resolutions team, made a Red Nose Day
cake. Offline manager Jane Duffy sold
refreshments.
These activities raised more than £2,500, as
well as pledges taken by phone during the night.
FUSION Contact Centre Services, part of
B u d g e t G r o u p , took Comic Relief calls for
the first time. Staff at Peterborough were joined
by colleagues from Coventry and directors and
staff from head office, also in Peterborough.
More than 200 volunteers manned 80 lines,
taking 4,178 calls and pledges worth £121,579.
Lesley Price, Comic Relief project manager,
said: “The night was a great success and we’re
already planning to help out with charity events
like this in future.”
In addition, Fusion staff in Sunderland,
Coventry and Peterborough held fundraising
activities including:
a Red Nose cookie decorating competition
fancy dress included Moni Melenchon, post
claims adviser, as the Vicar of Dibley
staff in Coventry pre-recorded their own
version of Little Britain called Little Coventry, a
take-off of life in the call centre, written and
directed by sales manager Russell Kew.
Colleagues were charged £1 to watch the DVD
and can buy it for £2.50.
FOUR hundred volunteers at BUPA’s UK
membership call centres in Salford Quays and
Staines took pledges worth more than
£200,000 – plus another £32,000 through
fundraising efforts.
In Salford Quays, there were visits from cast
members of Coronation Street and Emmerdale;
while in Staines fire fighters handed out
refreshments.
Praise came from the two organisers,
Rachael Parson (Salford Quays) and Nicky
Chapman (Staines).
Staff and residents at BUPA’s care homes
held events ranging from a sponsored silence
and karaoke to a slave auction.
EVENTS at Churchill’s Teesside call centre –
co-ordinated by Sarah Day, Lisa Reynolds and
Wendy Brunskill – included:
a banner competition, made by Wendy
Grey’s team who donated their £60 prize to
Comic Relief
car washing service, leg waxing, cake sales,
raffles for drink and Easter eggs and bidding
for a signed Boro football
a guess-the-weight-of-the-cake competition
team leaders made breakfast for their teams
dry cracker and red food challenges
Pledges worth £145,000 were taken from
5,000-plus calls.
CLIENTLOGIC’s call centre in Derby took
more than 3,000 donations, totalling £103,710,
including one of £2,500, for which agent Simon
Turner won a prize.
Events included:
sponsored shaves and waxings
two managers volunteered to sit in the
stocks to be pelted by wet sponges and water
Stuart Hollinsworth was nominated by staff
for “Gunge the manager”
Altogether, 120 volunteers took calls and they
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Comic Relief 33
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44 the cast of the Fusion Little Coventry
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DVD (from left): Dan Watson, car sales
advisor, Hamish Cliff, operations
support manager, Russell Kew, bike
sales manager, Tony Glenn, bike sales
team leader, Jon Hine, senior sales
manager, Sarah James, bike sales team
leader, Tori Crouch, car sales advisor,
David Reid, MI analyst, and Scott
Stephenson, bike sales advisor, centre front: Matthew Ruddell, bike sales team leader;
45 & 46 Fusion, Sunderland 45 Emma Sumner, HR officer; 46 Terri Lewis, candidate relationship
manager; and Joanne Clish, HR manager;
47 Julia Chapman (left), senior team adviser, and Mandy Sexton, customer reception centre adviser,
at BUPA, Staines, with firefighters
48 BUPA, Salford Quays, staff with soap stars (back from left): Jane Hopkinson, member service
adviser, Kevin Fletcher (Andy Sugden, Emmerdale), Paul Tunaley, planning consultant and Matt
Healy (Matthew King, Emmerdale), (front from left): Brooke Vincent (Sophie Webster, Coronation
Street), Helen Flanagan (Rosie Webster, Coronation Street), David Brookes, member service adviser
and Charley Webb (Debbie Jones, Emmerdale)
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51
54
56
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49-53 Churchill,
Teesside 49 Wendy
Sayers, admin support
and Tony Kett, head of
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site, tot up the
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takings; 50 Lesley
55
Mallinson and Dave
Atkinson, both sales
CSAs, at the car wash;
51 Ang Suter,
customer service team
leader, shows off her
“own” big hair; 52 the
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58
senior management
team show them how
it’s done!; 53 event coordinators Sarah Day, sales and service
manager, Lisa Reynolds, sales team leader, and
Wendy Brunskill, admin support, celebrate a
successful evening
54-56 ClientLogic, Derby 54 Phil Wagg, site
operations manager, has his bikini line waxed;
55 Richard Gale, site manager; 56 social committee members Sue Cartwright, Kate White, both
agents, and Baljit Sandhu, receptionist;
57-59 ClientLogic, Newcastle 57 sponsored walkers Reshme Begum, team manager, Yasmin Ahmed
and Donna Jenkinson, both quality specialists, and team managers Heather Smith, Alison Cowie and
Melanie Lewandowski-Cousins; 58 Anthony Young and Daniel Greenacre, customer service advisors,
raised money by wearing emu costumes; 59 Roy Hugill, team manager, attempts the climbing wall;
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