WRB-1321-English - Wainhouse Research

Volume 13 Issue #21 12-October-12
News & Views
on Unified Communications & Collaboration
Thinking Phone Networks Gets the Big Bucks
Bill Haskins, [email protected]
On October 3 Thinking Phone Networks announced a
$16.5 million investment led by Advanced Technology
Ventures (ATV) and Bessemer Venture Partners. The
investment will be used to expand its sales, marketing,
and support services internationally, enhance its
ThinkingSuite communications delivery ecosystem, and
continue to grow its global partnership network.
In addition, the company announced that Bob Hower,
general partner, ATV, and Bob Goodman, partner, Bessemer Venture Partners, have joined its Board of Directors. Both ATV and Bessemer have been early investors in
other leading UC, infrastructure, and VoIP-related companies, such as Acme Packets, Twilio, and Skype.
Thinking Phone Networks provides a UC as a Service
(UCaaS) offer targeted at midsize and larger enterprises.
Features include a hosted, telephony-enabled UC
experience including presence, messaging, voice and
video conferencing, and contact center features. The
offer includes a focus on mobility and communications
analytics, and can be integrated into various off-the-shelf
and custom business applications.
The company reports that its revenues have doubled
in each of the last three years, a pace that is definitely
above the industry
growth rate. This
announcement
also coincides
with
technology
licensing
agreements that will enable service providers, technology
vendors, and channel partners to deliver their own UCaaS
offerings.
What Bill thinks: Thinking Phone Networks continues
to prove its growing strength in the UCaaS space. In fact,
Wainhouse Research’s 2011 Global UCaaS Market Forecast
puts the company in double digit market share across
all telephony-enabled UCaaS providers. This funding
announcement, an
international expansion,
Wainhouse
ongoing channel
Research’s 2011
growth, and continued
Global UCaaS Market
investment in features
Forecast puts the
will only reinforce its
ability to compete as the
company in double
‘Big Logos’ of Microsoft,
digit market share
Cisco, IBM, and Avaya
across all telephonycontinue to escalate the
enabled UCaaS
UCaaS wars.
providers.
Thinking Phone Networks is one of the unique providers in the current UCaaS
market, as most of its stand-alone competitors — think
8x8 or ShoreTel / M5 — are selling directly into the
small-to-medium enterprise space. The company has
been very successful, on the other hand, selling pure play
UCaaS into mid-sized and large enterprises. Also, it is one
of the few providers of UCaaS that has grown a hosted UC
solution from the ground up. Compare this to traditional
VoIP providers or telcos that are adding UC features to an
existing experience. This creates a number of competitive advantages: a self-managed cost model, end- to-end
UCaaS expertise, and a long track record of a positive unified customer experience.
PAGE 1
Back to the announcement — WR is excited to see
continued investment in innovative communications
companies like Thinking Phone Networks. The challenge
these smaller companies generally face centers on a lack
of brand recognition and a smaller sales force — it can
be difficult to compete with Godzilla-sized marketing
engines! That said, we expect to see continued innovation
from this crew and are glad to see ongoing interest from
the venture capitalists as well.
GlobalConference.com
Expands International
Dial–In Numbers
Marc Beattie, [email protected]
GlobalConference has added four new countries
— India, China, Singapore, and Vietnam — to its list
of international dial-in locations (which now tops 54
countries). Pricing for international dial-in numbers is
$25 per month with per-minute charges accrued at
the customer’s regular rate plan on GlobalConference.
This reservationless service allows meeting hosts to
pay the same low per–minute rate as for their domestic
participants (except for India and China, where the
pricing is slightly higher), and users can choose from 250
to 1000 minute monthly plans or an unlimited option.
There are no penalties for overage — customers just pay
their plan’s per–minute rate.
What Marc thinks: GCP (Global Conferencing Partners)
and FCCA (Free Conferencing Corporation of America)
both started out as free conferencing services in North
America. FCCA has stayed true
to its roots with free services – all
the while expanding globally, as
we’ve noted in frequent updates
in the Bulletin recently — while
GCP pushes for low cost paid
services — and is also expanding
globally. These are two different
approaches with similar goals:
focus on individuals and small
businesses with high value
services, expand globally, and
monetize the service in a creative
way.
Volume 13 Issue #21 / 12-October-12
ShareTheVisit and a
Changing Healthcare
Landscape
Alan D. Greenberg, [email protected]
A new service was introduced at the Health 2.0
conference in San Francisco this week, ShareTheVisit.
This is a simple combination of video-enabled web
conferencing as a part of an online care circle to simplify
communications around complex medical matters. The
goal is to allow those who want to be at the patient’s
side during medical exams and visits (read parents of
children, or children of seniors) to participate remotely
when they can’t be there in person. The service includes
a healthcare-specific, HIPAA-compliant solution that
consists of care circle creation, scheduling aides,
appointment notifications, online consent management,
and WebEx, with an emphasis on the latter’s video
conferencing capabilities.
(For those outside of
The service includes
the U.S., HIPAA is a
a healthcare-specific,
U.S. federal mandate
HIPAA-compliant
regarding standardization
solution that consists
of health insurance
of care circle creation,
information and the
scheduling aides,
handling of personal,
appointment notificahealthcare-related data.)
tions, online consent
Care circle invitation and
management, and
management can be selfWebEx, with an emmanaged by the patient
phasis on the latter’s
or a designated care
video conferencing
circle member.
capabilities.
PAGE 2
The service appears to be designed to leverage BYOD
/ mobility, in that patients or someone accompanying
them are meant to carry their iPad or iPhone to a
physician visit and connect “with the click of one button”
with others on either mobile devices or Internetconnected computers. When physicians offer the service
to their patients they pay a monthly subscription fee.
Patients and their families (for now) can find and use
ShareTheVisit independently for free just by signing up,
though the company indicates it intends to introduce
monthly and annual subscription plans for patients.
What Alan thinks: This — meaning the concept of using
video and web conferencing to improve healthcare — is
one of those instances in which the “little engine that
could” keeps trying to get to the top of the mountain, but
because the mountain is so high, many of us on the train
aren’t aware just how high we’ve climbed. We’ve heard
from some remarkably huge telehealth deployments
this year at our WR Summits and in our research, such
as Canada’s Ontario Telemedicine Network, the Mayo
Clinic, and others, and see a lot of providers beginning to
integrate video conferencing into a suite of offerings that
wrap around it. Many of the offerings now treat video and
integrated diagnostic devices as a piece of the patient
care puzzle that also includes patient data, medical
records, and treatment plans. But the ShareTheVisit
concept says that what’s important is not just what we
thought of as “traditional telemedicine,” a video link
between patient and physician / specialist, but also the
link to a larger community of caregivers. It’s not clear yet if
a ShareTheVisit service is going to be anything more than
an anomaly, an odd little application much like when we
saw the “watch the daycare center” or “watch the home”
(surveillance) market briefly get exciting. It is clear that
a lot of children of aging baby boomers interested in
being involved in their parents’ care decisions could result
in a market. But it will take serious money invested in
sales and marketing as well as integrated solutions like
ShareTheVisit to make it work.
News in Brief
Web Conferencing
ReadyTalk - Marketo Integration
•
ReadyTalk announced the availability of the
ReadyTalk for Marketo connector, which increases
both the ease of acquiring and the accuracy of
webinar-generated data and moves leads through
the marketing and sales pipeline faster. The
connector was designed for Marketo customers who
want to use ReadyTalk for delivering webinars while
leveraging Marketo for event invitations, registration,
confirmations, reminders, and timely follow-up while
eliminating manual processes. This supplements
recent announcements from ReadyTalk related to
Salesforce.com and Acteva integrations. ReadyTalk
for Marketo is free and available as a step within the
Marketo Design Builder.
•
Just after we recently published a research note on
Watchitoo, the company quietly launched Watchitoo
Playground, a low-cost, consumer-oriented, oddlypriced service for up to 25 meeting participants. A
free trial version is available that supports up to 11
users onscreen at any one time. And a more featurerich subscription version with support for more video
Upcoming WR Speaking Appearances & Events
18 October, Tampa, FL
30 October, Anaheim, CA
Alan D. Greenberg,
Bill Haskins,
AVI-SPL, Collaboration Expo 2012
24 October,
Monterey, CA
Bill Haskins, VCI-Group 3rd Annual
Conference
1 November,
San Antonio
Alan D. Greenberg, WCET
28-29 November 2012,
Singapore
WR UC&C Summit, Conrad Centennial
Hotel
28-29 January,
Amsterdam
WR UC&C Summit, NH Barbizon
16-17 July 2013,
Santa Clara, California
WR UC&C Summit, Hyatt Regency
Santa Clara
Other Analyst Travel to Industry Events
16-17 October,
Los Angeles, CA
Ira Weinstein and Andy Nilssen,
Cisco Collaboration Analyst and
Consultant Summit
7-8 November,
Denver, CO
Alan D. Greenberg, Educause
Volume 13 Issue #21 / 12-October-12
PAGE 3
participants and screen
As we said in the
sharing will be available
note, we like a few
for the low, low price of
things about its
$3.80 per user per month.
enterprise service,
One minute Watchitoo
but…there are a lot
is consumer-focused,
of ifs and buts about
then enterprise-focused,
what this company
then back to consumers.
really wants to be
It seems to be targeting
when it grows up.
Google+ Hangouts. And
channel partners to take it
to market. As we said in the note, we like a few things
about its enterprise service, but…there are a lot of ifs
and buts about what this company really wants to be
when it grows up.
Lync (note no Skype as best we can tell from their PR).
Glowpoint also enhanced its OpenVideo All-Inclusive
service, which lets customers pay one monthly fee
and choose a desktop or room system from Polycom,
Cisco, LifeSize or StarLeaf bundled with a complete
end-to-end service delivered from the OpenVideo
cloud.
•
Avaya has announced that members of its Avaya
Connect Channel Partner Program can be authorized
to sell Radvision Scopia video solutions as part of
its UC offerings. More than 50 Avaya Connect Channel Partners in fact already have been selected for
fast-track authorization to sell Radvision Scopia,
expanding Radvision’s global reach. The authorization program will be available to all Avaya Connect
partners beginning in January 2013. Avaya Connect
channel partners who are authorized to sell Scopia
solutions receive top-tier levels of technical support,
services integration, and training for incorporating
enhanced video into a communications solution. Existing Radvision partners will continue to participate
in the Radvision Eye-to-Eye partner program
•
Vaddio has added DataVisual as its sole distributor
in Canada for the complete Vaddio product line
and also has announced a two-year comprehensive
warranty plan along with a free one-year advance
replacement program for its dealers. The new
program applies to all Vaddio products purchased as
of January 1, 2012.
Video Conferencing
•
Glowpoint has completed its acquisition of Affinity
VideoNet, a provider of public videoconferencing
rooms and managed services. Plans for this
acquisition were announced not too long ago.
Separately, Glowpoint also announced OpenVideo
2.0, its next generation of Video-as-a-Service offering.
OpenVideo 2.0 includes new and redesigned
services delivered from the OpenVideo cloud,
including support for a wider range of video systems.
OpenVideo Room — a next-gen of the company’s
cloud service — now connects users to a primo list of
devices / endpoints from the likes of Polycom, Cisco,
LifeSize, StarLeaf, Avaya, GoogleTalk, and Microsoft
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Volume 13 Issue #21 / 12-October-12
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in thanking our sponsors:
Get your company’s name & link here! Contact Sales.
The fine print: Sponsorship of the WR Bulletin in no way implies that
our sponsors endorse the opinions expressed in the WRB. Nor does it
imply that the Bulletin endorses their products or services.
We remain an equal opportunity critic.
PAGE 4
•
Compass Business
Solutions ha puesto su
clases online en Espanol.
Basically Compass has expanded its online training
options, and on-demand courses are now available
in Spanish as well as English. Compass currently
offers on-demand training in English and Spanish for
Cisco’s C-Series product line, and training in English
for Cisco’s TMS software and MCU’s. It plans to add
on-demand training in Spanish for its Telepresence
classes going forward.
•
In recent years we’ve seen a handful of robotic
video systems introduced, including VGo, which has
demoed its product at WR Summits in the past, and
the Double Robotics iPad-carrying Double. Now
there is Beam, a $16,000 mobile videoconferencing
“robot” (Remote Presence Device as the company
puts it) available from Suitable Technologies.
The Beam unit uses dual brushless electric motors
driven by an integrated car battery; the device docks
for recharging. The device uses two Logitech HD
webcams with almost 180-degree views and zoom
capability. Four Wi-Fi antennas (two 2.4 GHz and two
5GHz) provide connectivity, and seven microphones
are built in, as well as a 17-inch monitor and onboard
speaker. Teleworkers might enjoy a clever company
video that shows the device in use between a home
office worker and her colleagues.
Marc Beattie, WR Managing Partner, delivers the keynote
WR CSP Summit Boston
Wrap
WR’s 8th annual CSP
Summit took place
on Tuesday in Boston.
Several themes
became apparent
through the presentations, panels, and audience
interactions:
•
Mobility: Support for mobile devices has become
a critical component of UC&C. Besides demand
driven from BYOD and enabling the ability to stay
connected, mobile support is forcing the re-design of
the UI with a focus on simplicity.
•
Video (yep, video): Finally becoming of age as implemented in IM / UC and web conferencing solutions —
Beam RPD
Audio
•
Vox Telecom’s hosted audio conferencing solution,
Voxair, has been enhanced, and now supports up to
150 people to connect to the same audio conference.
Miscellaneous
•
Microsoft 365, Eduroam, Code 42 Software, ICE
Health Systems, Instructure, LectureTools, Splunk,
and Vidyo have joined the Internet2 NET+ Services
program.
Volume 13 Issue #21 / 12-October-12
Plenty of time to meet new contacts and exchange thoughts
PAGE 5
both mobile clients and desktops. Results in shorter,
more productive meetings — and is changing how
people work.
•
Over-the-top (OTT) networks: The legacy
telephone system has become a major bottleneck
from both an ease-of-use (e.g., dialing codes) and
features (e.g., narrow band audio) perspective. Expect
users to migrate to OTT connections, especially if the
Voice over LTE (VoLTE) wideband initiative is delayed
by the wireless carriers.
•
Sync & Async collaboration: Beginning to mesh
as found in “persistent” web conferencing and other
solutions; the key is to enable an easy transition back
and forth.
•
Pricing models: Moving from utility / “per minute” to
fixed / “all you can eat,” in some cases with an overage
charge. Driven by need to budget and encourage use.
•
WebRTC: the “holy grail” that solves all endpoint
client problems and download issues? It’s a lively
debate. Stay tuned.
Those who attended told us they found the event
extremely helpful for understanding market dynamics
and creating forward motion strategies.
New White Paper:
The Viability of Large-Scale Personal
Video Conferencing Deployments
After less than two months of
planning, Avaya deployed desktop
video conferencing to 4,000
employees. This white paper,
sponsored by Avaya, turns an eye
to its own internal deployment,
highlighting the importance
of critical mass, the ability to
conference with many types of
endpoints, and the value of both
scheduled and ad hoc video
calling.
1:1 with Huawei Europe –
Mourad Bedrani and Steve Tang
Andrew W. Davis, [email protected]
Andrew recently spoke with Mourad Bedrani, Sr. Product
Manager, and Steve Tang, Head of UC&C Solutions for
Huawei’s Enterprise Business Unit in Western Europe.
Since Mourad doesn’t speak Chinese and Steve doesn’t
speak French, the group traded barbs in English. This
was before Huawei and ZTE received a great deal of
mainstream media publicity earlier this week regarding
alleged Chinese state influence on the companies.
WR: We know Huawei as a huge telecom equipment provider for carriers worldwide as well as a mobile handset
manufacturer and a video conferencing leader in China.
Can you tell us a little bit about the Enterprise Business
Unit and a bit about your organization in Europe.
Volume 13 Issue #21 / 12-October-12
ST: Huawei Enterprise Business Group is one of Huawei’s
three business groups. Leveraged by its strong R&D capabilities and comprehensive technical expertise, Huawei
Enterprise provides wide ranging and highly efficient
information communications technology (ICT) solutions
and services. Together with partners, Huawei Enterprise
offers solutions for vertical industries and enterprise
customers globally including government and public
sectors, transportation, power grids, energy, and finance,
as well as other fields. These solutions cover network
infrastructure, UC&C, video conferencing & telepresence,
cloud computing & data center, and industry application
solutions.
WR: Let’s start at the roots. Is Huawei videoconferencing
successful in China? And why?
ST: Huawei is number one in HD videoconferencing and
telepresence in China. In fact, we believe Huawei holds
over 30% market share there. Huawei has sold a total of
PAGE 6
&C
UC
SUMMIT 2012
WAINHOUSE RESEARCH
Singapore
Join Wainhouse Research
in Singapore
28-29 November 2012
Conrad Centennial
Unable to make the Collaboration Summit in
Philadelphia? Couldn’t get to Amsterdam or Boston
so far this year? Then join the WR team in Singapore
on November 28-29 for our first-ever UC&C Summit
in this beautiful city. Our two-day event at the Conrad
Centennial will address the major opportunities and
challenges that UC&C faces in this
diverse region.
This is the major
Marc Beattie
Collaboration Services
Further details can be found at
www.wainhouse.com/spore2012
or contact the Event Director,
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Focus areas will include
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Communications, and visual
and one not to
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you cannot make the trip, encourage
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your colleagues and UC contacts
Ira Weinstein. Strategy Managers
in the region to come along, meet
from major enterprises and leading
the WR team and participate in this
technology partners will provide
exciting and educational Summit.
supporting presentations in each
Bill Haskins
Unified
Communications
focus area.
GOLD SPONSORS
Volume 13 Issue #21 / 12-October-12
Ira Weinstein
Visual Communications
S I LVER SPONSOR
PAGE 7
1500 Telepresence rooms worldwide. We
have a strong presence in Africa and the
Middle East, and a complete portfolio for
visual communications. Now we are eager to
expand the success we have in Asia towards
Europe and America. Europe is our focus
today, but the U.S. and North America will be
next.
WR: I see that Huawei has developed a
second generation of video conferencing
and telepresence products. What markets are
you focusing on?
We launched our second
generation 1080p60
telepresence system in
early 2011, and recently
introduced our 3rd
generation, bringing TP
FullView, a panoramic
display with 48:9
resolution.
MB: We launched our second generation 1080p60
telepresence system in early 2011. Recently we
introduced our 3rd generation, bringing TP FullView,
a panoramic display with 48:9 resolution. All of our
products adhere to industry standards (H.323, SIP, TIP)
and are being built to be IMS-compliant, something
of great interest not only to the carriers but also to
enterprises looking for mobility. In addition, we have
ongoing efforts in unified communications and we
expect to roll out all of these solutions across the globe.
WR: Mourad has been around the video conferencing
industry in France for many years. Is France your focus for
Europe?
ST: Yes, Mourad is one of our key assets to help Huawei
build a market strategy. He is responsible for our go-tomarket tactics in Europe, with his main focus being France
in 2011-2012. As you know, one important result for our
French team is that Huawei has signed a reseller partnership with Orange Business Solutions and with EGT on a
worldwide basis. These partnerships support international
deployment projects as well as our business in France.
WR: Lots of times people forget that EMEA includes
Africa. Does Huawei have an Africa strategy and is Africa
part of your job.
MB: Huawei has been in the Middle East and Africa
market for over ten years, selling equipment to the carriers, mobile providers mostly, but also selling VC and TP
rooms. We have strategic partners not only in the telecom
Industries delivering end-to-end solutions but also in ICT.
But the Western Europe team covers mainly European
countries such as UK, Germany, France, Italy, Spain, Benelux and Switzerland.
WR: What do you think are the distinctive features and
Volume 13 Issue #21 / 12-October-12
benefits of Huawei’s video
conferencing solutions?
MB: Huawei delivers end-toend solutions. Our perspective
on this is different from
that of other VC vendors
since we come from the
world where carriers are the
client. The Huawei portfolio
includes fully interoperable
video conferencing and
video telephony solutions as
well as video and network
infrastructure. We have several innovative features such
as 3G / 4G / LTE embedded access direct with every
codec, as well as the standard features that customers
expect. While Huawei is not always known for its
innovation, we have what I believe is the world’s only
touch screen executive desktop – our model VP9050, with
a 22-inch screen and priced at only 4350 Euros.
WR: What is your strategy with respect to channels? Are
you selling direct, or through carriers?
ST: Huawei Enterprises has an indirect strategy. We sell
through channel partners. We are now working with
telecom operators as well as with systems integrators and
pan-European distributors. We are setting up a two-tier
model familiar to many in the industry.
WR: Are you going to compete directly against Cisco,
Polycom, LifeSize, and Radvision. Or is there another
strategy at play here?
ST: Huawei has been in the video conferencing market
since 1993, long before the players you mentioned. We
are leading in the China market and strive to deliver
what customers are requesting in terms of products
and solutions for videoconferencing, telepresence, and
UC. We are financially strong with both carriers and
enterprises and are confident with the competitiveness of
our robust E2E products, which are innovative while also
being standards-based. We have been competing with
those vendors for many years in China and we welcome
competition. We are confident with our global sales
and services competency. In addition, our focus is on
customer needs and partner needs, not competition. To
make customers and partners happy is our main concern.
Editorial note: Radvision was founded in 1992, PictureTel – later acquired by Polycom
– was founded in the late 1980’s, and TANDBERG was producing video conferencing
products as early as 1989.
1
PAGE 8
WR: Speaking of UC. Are you going head-to-head against
Microsoft, not to mention Cisco, Siemens, Avaya and
others?
MB & ST: Our UC architecture eSpace is deployed internally, supporting 130,000 employees across all of Huawei and
is being used on a daily basis. We also recognize that many
Huawei partners and customers have UC solutions from
others, especially Microsoft. We have demonstrated that
our VC codecs are interoperable with Microsoft Lync. This allows Lync clients to connect in point-to-point or multipoint
modes to Huawei infrastructure and also to video conferencing endpoints. We are also working to make our eSpace
solution interoperate with Microsoft Lync.
WR: The Huawei brand is unknown in the enterprise
market. Are you planning to launch some sort of brand
awareness campaign?
ST: Huawei has launched a new business unit dedicated
to the enterprise market. We aim to promote our E2E
solution to meet enterprise expectations and to do so
we are building a channel strategy to reach the last mile.
In the meantime, we are launching an ad campaign
about Huawei values and solutions on a worldwide basis.
Among them: 40 industry events were held in 2011, 50
channel events will be held by the end of 2012, plus an
enterprise demo truck road show in more than 40 cities
in Europe and an advertising campaign in 11 countries.
Perhaps you’ve seen some examples in The Economist or
in those in-flight airline magazines
WR: So I guess there isn’t much that keeps you up at
night.
MB: You guessed right.
New Studies from Wainhouse Research
For information on WR studies and subscriptions, contact [email protected]
4Streaming & Webcasting
Vendor Profile – ON24
Profile of industry vendor ON24 highlights the company’s operations in webcast services, self-service webcasting and virtual environments. Discussion of
company’s operations details current revenue breakdowns, key customers and important vertical markets for ON24 services. The central role of the company’s Platform 10 architecture also is highlighted.
Research Note – Re-Engineering the Streaming Workflow
Extending Platform Capabilities Via Hosted Solutions
The rise of hosted software is changing how vendors of enterprise streaming platforms assemble integrated solutions for capturing, managing and distributing streaming media content. This research note discusses how targeted cloud solutions can influence video workflow and the business models that are
emerging to support this emerging approach to platform development.
Market Forecast – 2012 Enterprise Streaming Solutions Market Sizing & 5-Year Forecast
This report focuses on the global market for enterprise streaming solutions, providing a five-year forecast for product and services revenues generated
in the sale of end-to-end platforms enabling the capture, management, publishing and tracking of enterprise streaming media content. Specific areas of
focus include a definition of the market segment, highlights of key components of enterprise streaming media solutions, market sizing for 2011, revenue
breakdowns by vertical sector and geography, forecasts for enterprise streaming solutions through 2016 and a review of key assumptions influencing the
market forecast.
4Group Videoconferencing
SpotCheck – Videoconferencing Endpoints & Infrastructure Q2-2012
Worldwide and regional unit sales, revenues, and market shares for videoconferencing endpoints and infrastructure technologies, with breakdowns by
type of product (multi-codec, single-codec, executive or video MCU and other video infrastructure)
Market Forecast – 2012 Videoconferencing Endpoints & Infrastructure Market Sizing & 5-Year Forecast
This report focuses on the global videoconferencing endpoint and video infrastructure market including the following product categories; multi-codec
(immersive) systems, single-codec (group VC) systems, executive systems, video bridges / MCUs, and other infrastructure devices. Specific areas of focus include the market segment definition, 2011 market size with revenue and unit breakdowns, recent revenue and unit sales history for each product category,
5-year forecasts for each product category including regional breakdowns, and discussions re: the impact of mobile video on the group video market.
Market Forecast – 2012 Videoconferencing Managed Services Market Sizing & 5-Year Forecast
This report focuses on the global videoconferencing managed services market. Specific areas of coverage include defining the market segment, market
size in 2011, market growth data for 2009 - 2011 including revenue and total # of customers, average revenue per customer, average selling prices (ASPs),
market penetration, location of devices under management, revenue breakdowns by service category and vertical market, and WR’s 5-year forecast for
ASPs, unit sales (meaning systems under management), and total market revenue.
Volume 13 Issue #21 / 12-October-12
PAGE 9
4Unified Communications
Provider Reviews – 2012 Asia Pacific European UCaaS Vendor Reviews
A critical review and assessment of top UC providers operating in Asia Pacific. Includes a summary of UC features, company background, UC product
description, and analysis of each provider’s approach.
Market Forecast – 2012 Worldwide UCaaS Market Forecast
Provides a description of the current state of the Worldwide market, assesses current trends, identifies risks and opportunities, and provides assistance on
market approach, services and prices. Current market data and analysis and forecast information are included in this study.
Market Forecast – 2012 Asia Pacific UCaaS Market Forecast
Provides a description of the current state of the Asia Pacific market, assesses current trends, identifies risks and opportunities, and provides assistance on
market approach, services and prices. Current market data and analysis and forecast information are included in this study.
4Personal and Web-Based Conferencing
Vendor Profile – Avaya
Detailed information, insight, and analysis on Avaya and its on-premise audio conferencing and personal & web-based related offerings (includes AAC7).
Metrics Survey – WebMetrics First Half 2012
Usage & User Preferences for Web Conferencing and Related Offerings
This survey focuses on brand recognition / perceptions and product functionality / feature set preferences including meeting characteristics, HQ/HD
video conferencing, telework, and use of instant messaging.
Market Forecast – 2012 Web Conferencing Suppliers Worldwide Market Sizing & 5-Year Forecast
This study focuses on the worldwide market for suppliers of web conferencing on-premise products and hosted services / SaaS. The specific web conferencing offerings covered include on-premise client / server software, hosted services, and web conferencing sold as part of a collaboration suite. Since
data for this study was collected (or estimated) on the supplier level, the resulting numbers do not include channel mark-ups (see WR’s CSP services studies for sizing that includes CSP provider margins.)
4Distance Education & e-Learning
Vendor Profile – Watchitoo
Founded in early 2007, Watchitoo provides a hosted, real-time collaboration platform that brings together multimedia presentations and video conferencing to create a type of “virtual online stage” for presenting collaborative content to small classes and large audiences. While it focuses on three major
application areas / markets, is Watchitoo ready for prime time?
Research Note – The LMS Integration Wars Heat Up: Implications for the Collaboration Industry
The Learning Management System (LMS) has been a “moving target” for the collaboration industry in recent years. This note explains the role of the LMS
in education and training environments, explains the degree of customer interest, offers an assessment of emerging standards like bLTI and the Tin Can
API, and describes how the real-time collaboration industry should monitor LMS integration issues.
Market Forecast – Web Conferencing for Education and Training Worldwide Supplier Market Sizing & 5-Year Forecast 2012-2017
Web conferencing is an essential technology for corporate training, professional development, distance education, virtual schools, and other applications that
support teaching and learning. This market sizing and five-year forecast estimate – based on vendor data and end user surveys – calculates the total amount of
revenue associated with education and training going to three markets: corporate training, higher education, and primary / secondary education.
4Audio Conferencing
SpotCheck – 2012 Q2 CSP SpotCheck
Details quarterly trends of volume and revenue in 11 countries and 3 regions for audio and web conferencing services.
Market Forecast – 2012 Audio Conferencing Bridge Suppliers Worldwide Market Sizing & 5-Year Forecast
This study focuses on the worldwide market for audio conferencing bridges, which are purchased for use by enterprise-based end users and by Conferencing Services Providers (CSPs) to enable audio conferencing services. Market sizing and forecast segmentation includes supplier type (traditional standalone vs. UC platform add-on vis-a-vis Microsoft Lync), sales to enterprises vs. CSPs, and port type (PSTN vs. IP); port ASPs are also included.
Provider Reviews – 2012 Global Conferencing Provider Reviews
This study provides a review and analysis of 13 global CSPs (conferencing / collaboration service providers) operating in two or more regions worldwide. This
review is intended to offer insight into how each provider approaches the market, what distinguishes them, and the partnerships and relationships in which
they are engaged. Separate studies of local providers who operate primarily in North American, Western Europe, and Asia Pacific have been released separately.
© 2012 Wainhouse Research
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Volume 13 Issue #21 / 12-October-12
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