Morning SeSSionS

Transcription

Morning SeSSionS

Live-Event Agenda
8:30 – 9:00 A.M.
Welcome and Road Map for the Day
Morning SESSIONS
9:00 – 9:45 A.M.
Session 1: Communication 2012 and Beyond
A fast and fun review of who’s emerging, who’s fading, and the
lessons from both.
Break
10:00 – 11:00 A.M.
Session 2: Your Communication Style
Identify your own communication profile and discover how your
assets and liabilities are helping and hindering you in life’s roles.
Break
11:15 – 12:00 P.M.
Session 3: Your Communication Modes
Learn the key tenets of:
• Effective emails and voice mails
• High-impact meeting agendas
and outcomes
• Efficient virtual meetings and
conference calls
12:00 – 12:45 P.M.
• Engaging presentations that
resonate
• Clear and succinct business
documents
• Dynamic webinars
• Relevant texts and tweets
Lunch
AFTERNOON SESSIONS
12:45 – 1:45 P.M.
Session 4: Your communication Effect
Gain immediate, applicable insights for every facet of your life from
The 3rd Alternative: Solving Life’s Most Difficult Problems™.
Break
2:00 – 3:00 P.M.
Session 5: FranklinCovey’s Newest Releases
Experience FranklinCovey’s newest solutions as we highlight key
components and outcomes.
• The 5 Choices to Extraordinary Productivity™
• Smart Trust: Creating Prosperity, Energy, and Joy in a
Low-Trust World
3:00 – 3:30 P.M.
Session 6: Client Facilitation Services
A showcase of the many complimentary resources available to
certified facilitators, enabling you to maximize your certification
investment.
3:30 P.M.
2
Conclusion
© FranklinCovey. All rights reserved.
Contacts
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E = Email
O = Office
T = Twitter
F = Fax
B = Blog
H = Home
W = Website
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Contacts
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O = Office
T = Twitter
F = Fax
B = Blog
H = Home
W = Website
FranklinCovey Practices
FranklinCovey’s solutions are organized into seven practices:
Productivity
Leadership
Productivity
Execution
Speed of trust
Sales Performance
Winning Customer
Loyalty
Education
The 5 Choices to Extraordinary Productivity™: Microsoft®
Outlook® Edition
The 5 Choices to Extraordinary Productivity™: IBM® Lotus
Notes® Edition
The 5 Choices to Extraordinary Productivity™: Weekly PaperPlanning Edition
FOCUS: Achieving Your Highest Priorities™
FOCUS: Achieving Your Highest Priorities™ — Microsoft® Outlook®
Edition
FOCUS: Achieving Your Highest Priorities™ — Microsoft® Outlook®
Edition with PlanPlus®
FOCUS: Achieving Your Highest Priorities™ — IBM® Lotus Notes® Edition
Project Management™
Writing Advantage®
Technical Writing Advantage™
Presentation Advantage®
Meeting Advantage™
Rethinking Stress™
Leadership
Leadership: Great Leaders, Great Teams, Great Results™
Leadership Foundations™
Leadership Modular Series™
The 7 Habits for Managers™
The 7 Habits of Highly Effective People®: Signature Program
The 7 Habits of Highly Effective People: Interactive Edition™
The 7 Habits Maximizer™
The 7 Habits of Highly Effective People®: Introductory Workshop
for Associates
Championing Diversity™: A Proactive Approach to Workplace Diversity
What the CEO Wants You to Know: Building Business Acumen™
Leadership: Great Leaders, Great Teams, Great Results™ — For the
Public Sector
The 8 Habits of a Successful Marriage™
The 7 Habits of Successful Families™
The 7 Habits of Highly Effective Families® for Military Families
Providing Outreach While Enhancing Readiness (P.O.W.E.R.)
Law Enforcement Services
5
FranklinCovey Practices
Execution
Speed of
trust
The 4 Disciplines of Execution®: Manager Certification
My4DX.com
Leading at the Speed of Trust™
Working at the Speed of Trust™ — For Associates
Speed of Trust Business Simulation
360 Degree Feedback Trust Quotient (tQ)
Sales
Performance
Helping Clients Succeed™ Consultative Sales Training
Helping Clients Succeed™: Initiating New Opportunities — Creating and Advancing New Opportunities
Helping Clients Succeed™: Qualifying Opportunities — Inquiry
Helping Clients Succeed™ — Enabling Decisions
Helping Clients Succeed™: Negotiations — Creating and Claiming Value
Helping Clients Succeed™: Trusted Sales Advisor
Winning
Customer
Loyalty
Customer-Service Metrics (Satisfaction and NPS)
The 7 Habits of Outstanding Customer Service: Customer-Service
Training™
Employee-Engagement Surveys
Customized Customer Surveys
Education
The Leader in Me®
The 7 Habits of Highly Effective Teens®
The Choice Is Yours™
The Decision Is Yours™
Introduction to the 7 Habits of Highly Effective College Students™
Leader for Life™
6
FranklinCovey Offices
North America (U.S. and Canada)
Corporate Headquarters
2200 W. Parkway Blvd.
Salt Lake City, UT 84119
1-800-827-1776
Southeast Region
3480 Preston Ridge Rd. Suite 550
Alpharetta, GA 30005
(678) 566-6511
Central Region
200 W. Adams St. Suite 1000
Chicago, IL 60606
(312) 846-4289
Western Region
3333 Michelson Dr. Suite 400
Irvine, CA 92612
(949) 788-8123
Northeast Region
401 Plymouth Rd. Suite 120
Plymouth Meeting, PA 19462
(610) 834-3974
Education and Government
2200 W. Parkway Blvd.
1-800-827-1776
International Offices
Australia, New Zealand
L1, 139 Coronation Drive
Milton QLD 4064
61 (7) 3318 9700
Guam, Japan, Micronesia
Seito kaikan bld. 7F
5-7 Sanban-cho, Chiyoda-ku,
Tokyo, 102-0075
81 (3) 3264 7417
Guernsey, Ireland, Isle of
Man, Jersey, United Kingdom
Grimsbury Manor
Grimsbury Green
Banbury, Oxon
United Kingdom
OX163JQ
44 (1295) 274 100
Argentina, Paraguay,
Uruguay
LFCA S.A.
Cerrito 774, Piso 11
Ciudad Autonoma
C1010AAP Buenos Aires
Argentina
54 (11) 4372 5648
Belgium, Luxembourg,
The Netherlands
F&UB. V.
Daam Fockemalaan 10
3818 KG Amersfoort
The Netherlands
+31 (33) 45 30 627
FranklinCovey Luxembourg
13, Rue De Folschette
L-8613 Pratz
Luxembourg
+352 (266) 244 60
7
Bermuda
Effective Leadership Bermuda
4 Dunscombe Road
Warwick, WK08
Bermuda
441 236 0383
Bolivia
Chromart, S.R.L.
Av. Paraguá Calle Tarechi
Entre 2do y 3er Anillo
Barrio Los Angeles,
Santa Cruz
Bolivia
591 4440 1101
Brazil
FranklinCovey Brasil, Ltda
Rua Flórida 1568 - Brooklin
São Paulo - SP
Brazil 04565-001
55 (11) 5105 4400
Central Eastern Europe — Armenia, Azerbaijan,
Belarus, Bosnia &
Herzegovina, Bulgaria,
Croatia ,Czech Republic,
Estonia, Georgia, Hungary,
Kazakhstan, Kyrgyzstan,
Latvia, Lithuania, Moldova,
Poland, Romania, Slovak
Republic, Slovenia,
Tajikistan, Ukraine,
Uzbekistan
FCPL Sp. Z O.O.
Ul.Wlodarzewska 33
02-384 Warszawa
Poland
+48 (22) 824 1128
8
Colombia, Peru, Venezuela
FranklinCovey Organization
Services
Av. Carrera 45 (Autopista Norte
Costado Oriental)
# 103-34 Oficina 202, Edificio
Logic 2
Bogotá
Colombia
57 (1) 6102657
Dominican Republic
Human C x A
Ave. Abraham Lincoln esq. Mejía
Ricart
Torre Piantini, Suite 904
Piantini, Santo Domingo, D.N.
Republica Dominicana
(809) 922-8677
Ecuador
Covey Leadership Center Ecuador
Porfirio Romero 288 y 10 De
Agosto Casa # 21
Quito
Ecuador
+593 2 240 5266
Egypt
Leadership Training Center
Villa 7, 1st Touristic District
P.O. Box 27 Mena Garden City,
Postal Code 12482
Egypt
20 2 38 37 17 21/23/29
France
CEGOS
11, Rue Rene’ Jacques
92798 Issy-Les-Moulineaux Cedex 9
France
33 (1) 55 00 90 90
ALBANIA, CYPRUS, GREECE,
FYRo MACEDONIA,
MONTENEGRO, SERBIA
Athens: DMS Hellas Group
26 Perikou Str.
115 24, P. Psixiko, Athens
Greece
+30 (210) 69 85 94
Thessaloniki: DMS Hellas Group
36, Palaiou Sydirodromikou
Stathmou,
54627, Thessaloniki
Greece
+30 (231) 02 73 979
Austria, Germany,
Liechtenstein, Switzerland
Leadership Institut GMBH
Bavariafilmplatz 3
82031 Grünwald Bei München
Germany
+49 (0) 89 45 21 48 0
India/South Asia — Afghanistan, Bangladesh,
Bhutan, India, Maldives,
Nepal, Pakistan, Sri Lanka
JIL Tower A, Institutional Area,
Ground Floor, Plot No. 78,
Sector – 18,
Gurgaon – 122 001
India
+91 124 4782222
Indonesia
P.T. Dunamis Intermaster
Ji Bendungan Jatiluhur No. 56,
Bendungan Hilir, Jakarta, 10210
Indonesia
62 (21) 572 0761
Israel
Momentum Training Ltd
P.O. Box 8717
Natanya
42504
Israel
+97 (2) 986 56226
Italy
Cegos Italia S.P.A.
Piazza Velasca 5
20122 Milano
Italy
+39 (02) 80 67 23 49
South Korea
Korea Leadership Center
312-4 Gijwa-ri, Bogae-Myun,
Anseong City 456-871
South Korea
+82 (2) 2106 4000
Lebanon
Starmanship & Associates
Badaro Street, Komeir Bldg.
Next To Al-Daman Bldg. (CNSS)
P.O. Box 167089
Beirut, Lebanon
+961 (1) 386 451
Brunei, Malaysia
Leadership Resources (Malaysia)
Sdn. Bhd.
Unit 1-001, Level 1, Millennium
Square,
Dataran Millennium PJ,
Jalan 14/1
46100 Petaling Jaya
Selangor
Malaysia
+603 (795) 51148
9
Malta
Achieve Business Consulting
and Training
Know Now Ltd, Rainbow Court,
Triq Tal-Hriereb, Msida – Msd 1675
Malta
+356 2345 6450
Mexico/Cac/Chile — Aruba,
Bahamas, Belize, British
Virgin Islands, Cayman
Islands, Chile, Costa Rica,
El Salvador, Guatemala,
Guyana, Honduras,
Martinique, Mexico,
Netherlands Antilles,
Nicaragua, Panama, St. Kitts
& Nevis, Suriname, U.s. Virgin
Islands
Leadership Technologies, Inc.
Edificio Alfaro - 1er Piso
Bella Vista, Avenida
Federico Boyd
Ciudad de Panama
Panama
Mexico Address:
Oliver Goldsmith No. 30
Col. Chapultepec Polanco
11560 México D.F.
Mexico
507 264 8899
10
Middle East — Bahrain,
Iraq, Jordan, Kuwait, Oman,
Qatar, Saudi Arabia, United
Arab Emirates, Yemen
Qiyada Consultants
Al Attar Business Tower, Ste 1002
Sheikh Zayed Road
P.O. Box 53703
Dubai, UAE 12582
+971 (4) 33 222 44
Gambia, Ghana, Liberia,
Nigeria, Sierra Leone
Restral
12Th Floor, St. Nicholas House
Catholic Mission Street
Lagos, Nigeria
+234 (1) 264 5885 Ext. 140
Denmark, Faeroe Islands,
Finland, Greenland,
Iceland, Norway, Sweden
FranklinCovey Nordic Approach
Langebrogade 5
1411 København K
Denmark
+45 7022 6612
Philippines
4th Floor, Ateneo Professional
School (Salcedo)
130 HV Dela Costa St.
Salcedo Village, Makati City 1227
National Capital Region
Philippines
+63 (2) 817 2726
Portugal — Angola, Cape
Verde, Guinea-Bissau,
Portugal, Mozambique,
SÃo TomÉ & Principe
CEGOC
AV Antonio Augusto De Auiar
No 21-2
1050-012 Lisbonne
Portugal
+351 (21) 319 1960/61
Puerto Rico
Urb. Eleonor Roosevelt
501 Calle Alfredo Carbonell
Hato Rey, PR 00918
(787) 977-4065
Russia
Management Training
International Ltd
Bryusov Per., 2/14 - Building 4
Moscow 103009
Russia
+7 (495) 7878577
China, Taiwan, Vietnam,
Singapore, Hong Kong
Beijing
Unit Gh, 32/F, China Merchants
Tower, 118 Jianguo Road
Chaoyang District
Beijing 100022
China
+86 (10) 6566 1575
Shanghai
Right Management Consultants
28/F Shanghai Central Plaza
381 Huaihai Road Middle
Shanghai 20020
China
+86 (21) 6391 6388
Shenzhen
2501-2502, Landmark, 4028
Jintian Road, Futian District
Shenzhen 518035
China
+86 (755) 8826 1973
Room 2401, 24Th Floor
Bank of America Tower
12 Harcourt Road
Central Hong Kong
Hong Kong
Right Management Singapore
Pte. Ltd.
10 Hoe Chiang Road
#21-06 Keppel Towers
Singapore 089315
+65 6532 4100
Room 808, Lotus Bldg., 8F,
No. 136, Sec. 3, Renai Road,
Taipei, 106
Taiwan
+886 2 2325 2600
Guangzhou
Suite 2406, Teem Tower, 208
Tianhe Road, Tianhe District
Guangzhou 510620
China
+86 (20) 8516 0291
11
South Africa
Talwin Consulting Trading
as FranklinCovey Applied
Knowledge Institute
1015 Clifton Avenue, Lyttleton,
Centurion, 0157
+27 012 664 1869
Turkey
FranklinCovey/Provista
Management Consulting Ltd
Polcenter, Büyükdere Cad. Eczacı
Ali Kaya Sk. No: 4 Kat: 2
34394 Levent/ Istanbul
+ 90 212 705 62 30
Spain
Tea-Cegos, S.A.
Fray Bernardino Sahagun, 24
E-28036 Madrid
Spain
+34 (912) 705-000
West Indies — Antigua
& Barbuda, Barbados,
Dominica, Grenada, Jamaica,
St. Lucia, St. Vincent &
Grenadines, Trinidad &
Tobago
Leadership Consulting
Group Limited
108 Independence Avenue
San Fernando
Trinidad & Tobago
+1 (868) 652 6805
Cambodia, Laos, Thailand
PacRim Leadership Center Co. Ltd
59/387-389 Moo 4
Ramkhamhaeng Road
Sapansoong
Bangkok 10240
Thailand
66 (2728) 0200
12
Content by localized Languages
Productivity
The 5
Choices to
Extraordinary
Productivity™
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Czech
Danish
Estonian
French
German
Greek
Hungarian
Hebrew
Italian
Japanese
Korean
Latvian
Lithuanian
Malaysian
Dutch
Polish
Portuguese
Romanian
Russian
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
Focus:
Achieving
Your Highest
Priorities™
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Croatian
Czech
Danish
Dutch
English
Filipino
Finnish
French (Canadian)
German
Greek
Hebrew
Hindi
Hungarian
Italian
Indonesian
(Bahasa)
Japanese
Korean
Latvian
Lithuanian
Malaysian
(Bahasa)
Norwegian
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Romanian
Russian (Ukraine)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
Focus for
Microsoft®
Outlook®
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Czech
Danish
Dutch
English
Filipino
Finnish
French (Canadian)
German
Greek
Hebrew
Hindi
Hungarian
Norwegian
Polish
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Swedish
Turkish
Focus for IBM®
Lotus Notes®
Chinese
(Simplified)
Danish
English
Filipino
Finnish
French (Canadian)
Greek
Hindi
Norwegian
Marathi
Portuguese
(Brazil)
Russian (Ukraine)
Spanish (Castilian)
Spanish (Latin)
Swedish
(Translations in
Process)
13
14
Project
Management™
Arabic
Chinese
(Traditional)
Czech
Dutch
English
Filipino
French (Canadian)
Greek
Hindi
Korean
Latvian
Malaysian
(Bahasa)
Marathi
Spanish (Latin)
Writing
Advantage®
Arabic
Chinese
(Simplified)
Danish
Dutch
English
Filipino
French (Canadian)
Greek
Hindi
Japanese
Malaysian
(Bahasa)
Marathi
Portuguese
(Portugal)
Technical
Writing
Advantage™
Arabic
English
French (Canadian)
Greek
Hindi
Malaysian
(Bahasa)
Marathi
Presentation
Advantage®
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Czech
Dutch
English
Filipino
French (Canadian)
German
Greek
Hindi
Indonesian
(Bahasa)
Lithuanian
Malaysian
(Bahasa)
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Russian (Ukraine)
Meeting
Advantage™
Arabic
English
Filipino
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Japanese
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Thai
Leadership
Leadership:
Great Leaders,
Great Teams,
Great Results™
Arabic
Bulgarian
Chinese
(Simplified)
Chinese
(Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French (Canadian)
French (France)
German
Greek
Hebrew
Hindi
Hungarian
Italian
Indonesian
(Bahasa)
Japanese
Korean
Latvian
Lithuanian
Malaysian
(Bahasa)
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Romanian
Russian (Russia)
Russian (Ukraine)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
UK English
Leadership
Foundations™
Arabic
Chinese
(Traditional)
Czech
English
Estonian
Filipino
Finnish
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Malaysian
(Bahasa)
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Swedish
Leadership
Modular
Series™
Arabic
Chinese
(Traditional)
Danish
English
Filipino
Finnish
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Malaysian
(Bahasa)
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
15
16
The 7 Habits
For Managers™
Arabic
Bulgarian
Chinese
(Simplified)
Chinese
(Traditional)
Danish
Dutch
English
Estonian
Filipino
French (Canadian)
French (France)
Greek
Greenlandic
Hindi
Hungarian
Icelandic
Indonesian
(Bahasa)
Japanese
Korean
Latvian
Lithuanian
Malaysian
(Bahasa)
Norwegian
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Russian (Russia)
Spanish (Castilian)
Spanish (Latin)
Swedish
Turkish
UK English
The 7 Habits
of highly
effective
people®:
Signature
Program
Arabic
Bulgarian
Chinese
(Simplified)
Chinese
(Traditional)
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French (Canadian)
French (France)
German
Greek
Greenlandic
Hebrew
Hindi
Hungarian
Icelandic
Italian
Indonesian
(Bahasa)
Japanese
Korean
Latvian
Lithuanian
Malaysian
(Bahasa)
Norwegian
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Romanian
Russian (Russia)
Russian (Ukraine)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
UK English
The 7 Habits
of Highly
Effective
People:
Interactive
Edition™
Arabic
English
French (Canadian)
German
Greek
Hindi
Marathi
Swedish
The 7 Habits
Maximizer™
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Croatian
Czech
Danish
English
Estonian
Filipino
Finnish
Greek
Hindi
Hungarian
Italian
Indonesian
(Bahasa)
Japanese
Malaysian
(Bahasa)
Norwegian
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Romanian
Spanish (Castilian)
Spanish (Latin)
Swedish
Turkish
UK English
The 7 Habits
of highly
effective
people®:
Introductory
workshop for
associates
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Danish
English
Estonian
Filipino
Finnish
Greek
Greenlandic
Hindi
Italian
Indonesian
(Bahasa)
Japanese
Malaysian
(Bahasa)
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Russian (Russia)
Spanish (Castilian)
Spanish (Latin)
Swedish
Turkish
UK English
Championing
Diversity™
Arabic
English
French (Canadian)
German
Greek
Hindi
Marathi
What the CEO
Wants You to
Know: BBA™
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
English
Filipino
French (Canadian)
Greek
Hindi
Malaysian
(Bahasa)
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Leadership:
Great Leaders,
Great Teams,
Great
Results™—
For the
Public Sector
Arabic
Chinese
(Traditional)
Dutch
English
French (Canadian)
Greek
Hindi
Malaysian
(Bahasa)
Marathi
Portuguese
(Brazil)
Swedish
17
Execution
The 4
Disciplines of
Execution®:
Manager
Certification
Arabic
Chinese
(Traditional)
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French (Canadian)
Greek
Hebrew
Hindi
Hungarian
Indonesian
(Bahasa)
Japanese
Malaysian
(Bahasa)
Norwegian
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
UK English
Leading at
the Speed
of Trust™
(Version 1.0)
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Danish
Dutch
English
Estonian
Filipino
French (Canadian)
French (France)
German
Greek
Hebrew
Hindi
Hungarian
Italian
Indonesian
(Bahasa)
Japanese
Korean
Lithuanian
Malaysian
(Bahasa)
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Romanian
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
Leading at
the Speed
of Trust™
(Version 2.0)
Danish
English
Filipino
German
Marathi
Portuguese
(Brazil)
Swedish
Working at
the Speed of
Trust™— For
Associates
Arabic
Chinese
(Traditional)
Danish
Dutch
English
Filipino
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Polish
Marathi
Portuguese
(Portugal)
Portuguese
(Brazil)
Russian (Russia)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
Turkish
Speed of Trust
18
Sales Performance
Helping Clients
Succeed™ —
Sales
Performance
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Danish
Dutch
English
Finnish
French (Canadian)
German
Greek
Hindi
Hungarian
Japanese
Korean
Malaysian
(Bahasa)
Norwegian
Polish
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Swedish
Turkish
The Leader
in Me®
Arabic
Danish
English
Estonian
Filipino
French (Canadian)
Greek
Hindi
Hungarian
Indonesian
(Bahasa)
Korean
Malaysian
(Bahasa)
Marathi
Russian (Russia)
Spanish (Castilian)
Spanish (Latin)
Swedish
Thai
The 7 Habits
of Highly
Effective
Teens®
Arabic
Chinese
(Simplified)
Chinese
(Traditional)
Chinese
(Traditional)
Danish
English
Filipino
French (Canadian)
Greek
Hindi
Icelandic
Indonesian
(Bahasa)
Korean
Malaysian
(Bahasa)
Marathi
Portuguese
(Brazil)
Spanish (Castilian)
Spanish (Latin)
Thai
Turkish
The Choice
is Yours™
Arabic
Danish
English
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Marathi
Spanish (Castilian)
The Decision
is Yours™
Arabic
Danish
English
French (Canadian)
Greek
Hindi
Indonesian
(Bahasa)
Marathi
Thai
Education
19
Introduction
to the 7 Habits
of Highly
Effective
College
Students™
20
Arabic
Danish
English
Filipino
French (Canadian)
Greek
Hindi
Hungarian
Indonesian
(Bahasa)
Korean
Malaysian
(Bahasa)
Marathi
Swedish
Thai
Turkish
Consultant Bios: Live Events
ANNETTE YORK, Senior Consultant
In her twenty-plus years with FranklinCovey, Annette’s
roles have included technology trainer, major accounts
manager, training & certification consultant, director of
client facilitator sales, and marketing manager for Federal
Government, Education, and Law Enforcement.
Annette has also been instrumental in designing and
piloting time-management solutions that integrate
technology tools into a planner system. Her work has been
instrumental in helping people increase productivity in their personal
and professional lives.
Annette has a Master’s of Professional Communication from Westminster
College in Salt Lake City, Utah. She has a B.S. in Organizational
Communication from the University of Utah.
Annette lives in Salt Lake City with her husband, Carl, and their son.
MARCHÉ BARNEY, Senior Consultant
Marché is passionate about helping individuals make
meaningful changes that positively impact their
personal and professional lives. Marché brings a wealth
of experience to her clients. In addition to her private
practice, for over six years Marché was the Employee
Retention Manager for Grady Health System (Atlanta,
Georgia), an organization with more than 5,000 staff. She
holds a certificate of training as a Life Coach from the Coaches Training
Institute, and she worked as their Senior Community Relations Specialist.
Marché has also served as the Regional Director of the American Lung
Association of Georgia (Atlanta), as well as its Public Relations Director.
Marché has earned a B.A. in Journalism from the University of West
Georgia, Carrollton. She was a staff writer for the West Georgian
University Paper and also published in the annual Eclectic Magazine.
21
Consultant Bios: Live Events
MIKE WUERGLER, Senior Consultant
Mike Wuergler’s clients represent a number of industries
including banking and finance, entertainment, technology,
healthcare, automotive, and telecommunications. He has
also successfully worked with branches of the U.S. Armed
Forces and several federal government agencies. Clients
recognize him as a valued partner and invite him back
again and again.
Prior to joining FranklinCovey, Mike served in various executive suites
in the motion picture and television production industries. He was
a producer of syndicated television programming at Walt Disney
Productions as well as a member of Disney’s Show Development Team
for Disneyland and Walt Disney World. He has produced four feature
films and was nominated for an Emmy Award for directing a television
special saluting troops returning from Operation Desert Storm.
Mike is a member of FranklinCovey’s prestigious President’s Club, and
was recognized for his outstanding contributions to FranklinCovey. He
also served as the Master Trainer for international operations in Europe,
South Asia, the Middle East, and Africa.
Laura Johnson, Manager, Client Facilitation Services
Serving as FranklinCovey’s resident “MacGyver™,” Laura
leads our White Glove service, supporting our 50,000+
client facilitators worldwide. As the Manager of Client
Facilitation Services, Laura is the chief go-to person for
your questions and, most importantly, solutions!
Prior to joining FranklinCovey, Laura worked in the action
sports industry for O’Neil, Inc. as a sales representative in
their clothing division. She was a liaison between buyers and designers
for specialty clothing lines for Nordstrom, Macy’s, and Pacsun. Laura has
held leadership roles in project management, business development, and
sales. She also has managed key strategic client relationships to create
extraordinary results.
22
Consultant Bios: Live Webinars
ANDREA EDWARDS, Senior Consultant
Andrea Edwards’ audiences enjoy her “real world” wisdom, patience, and
insight, as well as her enthusiasm and energy. She is fluent in both English
and Spanish. Her bilingual abilities have provided unprecedented success
with clients that require someone who understands their culture and can
speak their language.
Prior to joining FranklinCovey in 1996, Andrea was National Sales Manager
for Data Management Facility. She was also Regional Director for Symbol
Technologies, and Western Region Sales Manager for VARs, Fujitsu Systems of America.
Andrea’s clients represent a variety of industries including high-technology firms,
entertainment (network television and the movie industry), food and beverage, and health
and beauty. She has also been successful in working with local governmental agencies.
Andrea lives in Altadena, California. In her spare time, she donates her time to a reading
program at local elementary schools.
TODD WANGSGARD, Senior Consultant
Todd Wangsgard brings more than 20 years of leadership and
organizational-development experience to his keynotes and training
events. He holds a Ph.D. in Leadership and Organizational Change and is an
author on leadership coaching and adult learning theory. During his tenure
as Senior Manager of Training, Talent Management, and Communications
for ATK (Alliant Techsystems, Inc.), Todd organized the division’s training
department, developed and implemented all levels of leadership curriculum,
and oversaw the operation’s succession planning and organizational-climate strategies.
Todd also led leadership-development efforts while at Intermountain Healthcare, Inc. in
Salt Lake City, Utah, the Mountain West’s largest physician, clinic, and hospital network.
There he founded IHC University and managed the implementation of curriculum as well as
the administrative team of IHCU. Todd is an active triathlete and Ironman and lives in Blue
Springs, Missouri, with his wife, Jana, and their four children.
MIKE WUERGLER, Senior Consultant
Mike Wuergler’s clients represent a number of industries including banking
and finance, entertainment, technology, healthcare, automotive, and
telecommunications. He has also successfully worked with branches of
the U.S. Armed Forces and several federal government agencies. Clients
recognize him as a valued partner and invite him back again and again.
Prior to joining FranklinCovey, Mike served in various executive suites in
the motion picture and television production industries. He was a producer
of syndicated television programming at Walt Disney Productions as well as a member of
Disney’s Show Development Team for Disneyland and Walt Disney World. He has produced
four feature films and was nominated for an Emmy Award for directing a television special
saluting troops returning from Operation Desert Storm.
Mike is a member of FranklinCovey’s prestigious President’s Club, and was recognized for
his outstanding contributions to FranklinCovey. He also served as the Master Trainer for
international operations in Europe, South Asia, the Middle East, and Africa.
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North American Live-Event Dates
January 2012
12 Tampa, FL
13 Miami, FL
17 Phoenix, AZ
18 San Diego, CA
19 Las Vegas, NV
31 Salt Lake City, UT
FEBRUARY 2012
1
2
6
Sacramento, CA
San Francisco, CA
Raleigh, NC
7 Greenville, SC
22 Orlando, FL
23 Jacksonville, FL
March 2012
6
7
15
16
21
Williamsburg, VA
Washington, DC
Little Rock, AR
Bentonville, AR
Denver, CO
22 Burbank, CA
23 Orange County, CA
28 Dallas, TX
29 Austin, TX
30 Houston, TX
APRIL 2012
10
11
12
13
18
Knoxville, TN
Louisville, KY
Nashville, TN
Memphis, TN
Jackson, MS
19
24
25
26
Birmingham, AL
St. Louis, MO
Kansas City, KS
Oklahoma City, OK
MAY 2012
1
2
3
4
Mississauga, ON
Madison, WI
Minneapolis, MN
Atlanta, GA
16
17
21
22
Chicago, IL
Indianapolis, IN
Detroit, MI
Columbus, OH
JUNE 2012
4
5
6
Honolulu, HI
Albuquerque, NM
Phoenix, AZ
13 Seattle, WA
14 Portland, OR
15 Calgary, AB
25
Live Webinar Dates
If you prefer to join us live — but virtually — we have designed 16 highly
engaging webinars. These monthly Friday webinars feature the same
sessions as the live event, but with reduced time, travel investment, and
environmental impact.
Participants in the live webinars receive the same materials as the live
sessions and may select from any of the dates below:
Dates:
Fridays — January to August 2012
January 27, 2012
June 8, 2012
February 24, 2012
June 22, 2012
March 2, 2012
July 13, 2012
March 23, 2012
July 20, 2012
April 6, 2012
July 27, 2012
April 27, 2012
August 10, 2012
May 11, 2012
August 17, 2012
May 18, 2012
August 24, 2012
Length:
Six hours, with frequent breaks
Schedule:
10:30 a.m. – 4:30 p.m. ET • 9:30 a.m. – 3:30 p.m. CT
8:30 a.m. – 2:30 p.m. MT • 7:30 a.m. – 1:30 p.m. PT
Recorded Webinars
Choose when and where you participate by accessing recorded
video sessions completely on your own schedule. This virtual
webinar experience features multiple interviews and discussions from
FranklinCovey’s thought leaders and industry experts.
These video sessions replicate the live-event content and feature
additional sessions from our distinguished guests — Seth Godin and
Deborah Tannen. You may choose to view any or all of the sessions.
Thirty-day access to the recorded webinars is complimentary to all
those who have registered for the live event and live webinar. Your login
credentials will be sent to you after you attend the live event.
Access the recorded webinars at www.franklincovey.com/fed.
26
2012 Communication Thought Leaders
Seth Godin
Considered the most influential business and marketing blogger in
the world, Seth Godin has written more than a dozen worldwide bestsellers, including Linchpin, Purple Cow, Tribes, and most recently, Poke
the Box. His blog covers a wide range of topics including the postIndustrial Revolution, marketing, quitting, leadership, change,
and how ideas spread. Subscribe to Seth’s daily blog by visiting
sethgodin.typepad.com.
An entrepreneur, he’s founded dozens of companies. His first company,
Yoyodyne, was acquired by Yahoo! in 1998. Through that company,
Godin pioneered the use of ethical direct mail online, or “Permission
marketing,” a term coined by Godin. Seth’s current company, Squidoo,
has a slogan that “everyone’s an expert on something.” Squidoo
allows anyone to build a page about any topic he or she is passionate
about. The site raises money for charity and pays royalties to its millionplus members.
Seth Godin’s Books
Linchpin
Tribes
The Dip
Small Is The New Big
Poke the Box
All Marketers Are Liars
The Big Red Fez
Survival Is Not Enough
Meatball Sundae
We Are All Weird
Purple Cow
Unleashing the Ideavirus
Permission Marketing
Free Prize Inside: How to
Make a Purple Cow
27
2012 Communication Thought Leaders
Deborah Tannen, Ph.D.
Deborah Tannen is an internationally recognized scholar and professor
of linguistics at Georgetown University in Washington, D.C. She has
been McGraw Distinguished Lecturer at Princeton University and was
a fellow at the Center for Advanced Study in the Behavioral Sciences
at the Institute for Advanced Study in Princeton, New Jersey.
Among her 22 books, Deborah writes about the analysis of
conversation and language. Tannen has also written several generalaudience books on interpersonal communication and public discourse.
Her book, You Just Don’t Understand: Women and Men in Conversation,
was published in 1990. It remained on The New York Times best-seller
list for nearly four years (eight months at No. 1) and was subsequently
translated into 30 other languages.
Deborah Tannen’s Books
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You Just Don’t Understand:
Women and Men in Conversation
The Argument Culture: Stopping
America’s War of Words
Talking from 9 to 5: Women and
Men at Work
Conversational Style: Analyzing
Talk among Friends
Talking Voices: Repetition,
Dialogue, and Imagery in
Conversational Discourse
(Studies in Interactional
Sociolinguistics)
I Only Say This Because I Love
You: How the Way We Talk
Can Make or Break Family
Relationships Throughout
Our Lives
You Were Always Mom’s
Favorite!: Sisters in Conversation
Throughout Their Lives
You’re Wearing That?:
Understanding Mothers and
Daughters in Conversation
That’s Not What I Meant!
Gender and Discourse
Communication 2012 and Beyond
Session 1
© FranklinCovey and The New Yorker Collection. All rights reserved.
More than 50% of the people in the world have never made or received a telephone call. Agatha Christie is the top-selling
on a watch or clock is 10:10. The roar we hear when we place a seashell next to our ear is not the ocean, but rather the sound of blood surging through the veins in the ear.
Number One Ranking
billionth tweet. It now takes one week for users to send a billion Tweets. In most advertisements, the time displayed
30
MY Answer
English-language author of all time. She wrote 78 mystery novels that have sold an estimated 2,000,000,000 copies. 3 Years, 2 months, and 1 day… the time it took from the first tweet to the
Are You Listening?
d that ends in the letters “mt.” The longest one-syllable word in the English language is “screeched.” No words in the English language rhyme with orange, silver, or purple.
2012 Communication and Beyond
com•mu•ni•ca•tion [kuh-myoo-ni-key-shuhn]
1 the ability to influence the thoughts and actions
of others to achieve the results you desire.
My potential spheres of influence
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•
•
•
•
•
•
•
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olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. Tihs is bcuseae the huamn mnid deos not raed ervey lteter. No word in the English language rhymes with
Aoccdrnig to a rscheearch procejt at Cmabrigde Uinervtisy, it deosnt mttaer waht oredr the ltteers in a wrod are, the
31
month. There are around 41,806 different spoken languages in the world today. “Dreamt” is the only English wor
in alphabetical order. “Skiing”is the only word in English with a double “i.” More videos are uploaded to YouTube in 60 days than the 3 major U.S. networks created in 60 years.
Notes
nyms of each other: adhere and separate. The word “almost” is the longest word in the English language with the letters
32
ongs” have in common? They exist only as plurals. “Stewardesses” is the longest word typed with only the left hand. The verb “cleave” is the only English word with two synonyms that are the anto
“Strengths” is the longest word in the English language with just one vowel. What do the words “scissors,” “binoculars,” and ”t
Your Communication Style
Session 2
34
Communication Styles
L Liability
A Asset
writing a letter to The New York Times has a one in twenty-one chance of having the letter published. On June 1, 1946,
there were only 10,000 television sets in the U.S. Five years later, there were 12 million. Today there are an estimated 327 million. The average Facebook user has 130 friends.
Your Communication Style
nguage of aviation, navigation, and Christianity. The “How-to” category is the fastest growing vertical on YouTube. YouTube has 490 million users worldwide (unique visitors per month). Anyone
All pilots on international flights identify themselves in English, regardless of their country of origin. English is the official la
erage 18–24 year old U.S. adult sends and receives 109.5 texts a day, or more than 3,200 a month. 42% of teens say they can text blindfolded, according to a national survey.
Definitions
Acerbic: Sharp and forthright;
cutting in remarks.
Accommodating: Catering to
the needs or concerns of others.
Providing feedback based on what
others want to hear rather than
what they need to hear.
Aloof: Conspicuously uninvolved
or unaware of the subject at hand.
Apathetic: Showing or
communicating little feeling,
interest, or enthusiasm for any
given topic.
Attentive: Appropriate listening;
paying close attention to another.
Blunt: Abrupt, rude, or brief
in manor.
Brief: Short, concise, and to
the point.
Calming: Showing little emotion
in an attempt to keep others at
peace and ease.
Cautious: Speaking in a way
to avoid potential disagreements
or confrontation; speaking with
precision.
Charismatic: Compelling, lively,
and prone to evoke emotion.
Combative: Frequently
challenging the position of others
or the opposing opinion; sparring.
Confident: Certain and assured.
Contemplative: Thoughtful,
reflective. Involving prolonged
thought before making a
statement.
Declarative: Boldly expressing
personal opinions.
Defensive: Anxious to challenge
or avoid criticism from others;
frequently attempting to protect
personal position.
Deliberate: Conscious and with
intention; statements are fully
considered.
Direct: Speaking with frankness.
Diplomatic: Skilled in managing
uncomfortable conversations;
having ability to show sensitivity to
multiple concerns and opinions.
Dynamic: Engaging, persuasive,
and energy-infusing.
Empathic: Demonstrating
understanding of the feelings and
interests of others.
Fatiguing: Attempting to get
desired outcome by “outtalking” or
“outlasting” others involved in the
conversation.
Fearless: Speaking with
confidence without regard to
opposition or detraction.
Flippant: Comments do not
address real solutions or concerns
of a given subject; not exhibiting
serious thought or conversation.
Gentle: Mild, soothing, and
moderate.
Guarded: Protective or cautious
over personal information or
personal standing.
ersal. Winston Churchill, thought to be one of the best orators of his time, memorized every speech backward and forward ahead of time to hide his stutter. Marilyn Monroe spoke in a
Unlike gestures, which may vary from culture to culture, facial expressions such as happiness, sadness, and fear are univ
35
breathy and alluring voice not to sound sexy, but to avoid stuttering. A September 2011 study revealed that the av
36
Illustrative: Using illustrations
Provocative: Speaking in a style
to convey concepts and ideas.
to arouse emotion or a response.
Impersonal: Unemotional,
lacking warmth or affection for
others or for the subject at hand.
Reckless: Irresponsible with
blatant disregard to consequence.
Relentless: Unending and
Impetuous: Forceful and rapid.
incessant expression of opinion
or thought.
Speaking without thought or care.
Impulsive: Speaking without
Reserved: Lets others express
forethought.
thoughts or opinions first; refrains
from expressing judgment until
comfortable.
Indirect: Avoiding direct mention
or expression of a subject.
Interrupting: Stopping the
Spirited: Bringing energy,
determination, and enthusiasm to
the conversation.
natural flow of conversation to
interject.
Inflammatory: Intending to
Submissive: Ready to conform or
give in to the will or authority (real
or self-imposed) of others; passive
in expressing opinion or desires.
arouse anger or strong feelings
in others.
Inquisitive: Curious; asking
thoughtful questions.
Suppressive: Discouraging
others from sharing or surfacing
ideas or information.
Knowledgeable: Informed
through experience or research.
Linear: Sequential expressions
of thought.
Loud: Elevated vocal level for
impact or dominance.
Tentative: Uncertain or hesitant.
Thoughtless: Lacking
consideration or respect for others.
Transparent: Thoughts and
motives are easily perceived by
others.
Passionate: Showing or
communicating strong feelings or
beliefs.
Verbose: Using more words
than necessary; frequent use of
adjectives or descriptors.
Planned: Detailed, thought
out beforehand; message clearly
designed and delivered.
Wandering: Moving to and from
multiple ideas and topics.
Powerful: Speaking with control
and influence in situations.

Probing: Asking questions from
own frame of reference or agenda.
eir cell phones to warn friends about pop quizzes. 1 in every 13 people on earth is on Facebook. 71.2% of all U.S. Internet
users are on Facebook. 750 million photos are uploaded to Facebook over New Year’s weekend. 48% of young Americans said they find out about news through Facebook.
2010. 7 of the top 10 most followed people on Twitter are women. The peak hours for texting are between 10:30 p.m. and 11:00 p.m. 95% of all incoming texts are read. 48% of teens say they use th
The percentage of people who get their news from TV has decreased every year since 2002, from 82% in 2002 to 66% in
Your Communication Modes
Session 3
The New York Times reported that “According to a recent survey, 81 percent of people feel that they have a book in the
cover and 15 seconds scanning the back cover. Nonfiction typically outsells fiction by two to one Most readers do not get past page 18 in a book they have purchased.
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Meetings
Live In Person . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Live Telephonic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Live Web-Based. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Live Video Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Presentations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Webinars. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Text Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Tweeting (Micro-Blogging) . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Blogging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
vada, Texas, and Mississippi. On the average a bookstore browser will spend eight seconds looking at the front
38
The Modes of Communication
m…and should write it.” Consumers in the Northeast spend the most on reading materials, while spending is the lowest in the South. The ratio of customers to bookstores is highest in Ne
Your Modes
terpiece — was ultimately self-published…and dedicated to the 15 publishers who rejected it. 64 percent of book buyers say a book’s being on a best-seller list is not important.
Mode: Email
Effective Email
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Ineffective Email
•
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With the Wind received 38 “no’s,” while Stephen King’s Carrie was turned down 30 times. J. K. Rowling’s original work was pooh-poohed by 12 publishers…guess who’s kicking themselves
Publishers turned down Richard Bach’s Johnathan Livingston Seagull no less than 140 times; Margaret Mitchell’s Gone
39
now that they passed on Harry Potter? And E. E. Cummings first work — The Enormous Room, now considered a mas
40
FranklinCovey Tips and Tools
• And your point is? Write an informative subject line that
includes the purpose of your email, the action requested, and
a deadline.
• You lost me. Preview key content up front, then state the facts,
benefits, and desired outcome clearly and concisely.
• Hello? Is anyone there? Respond promptly — in 24 hours
or less.
• You too can prevent email fires. Never send email when
you’re upset. Always be professional, personable, and respectful.
• 10,000 Colleagues Under the CC. Don’t copy additional
recipients unless it’s absolutely necessary. While you’re at it, don’t
request a return receipt unless it’s absolutely essential.
• Wingdings are for ransom notes. Font selection and
formatting matter. Think of your readers and format your email
in a way that’s easy for them to read.
• Proofreading is impotent. Review and revise before sending
to spare yourself the embarrassment of unfortunate typos or
missing attachments.
• Be afraid. Be very afraid. Do not “Reply to All” unless
everyone who received the original email message needs to know
that you’ll be bringing homemade hummus to the next office
get-together.
• DO NOT open this message! Add EOM to the end of your
subject line, signaling that the reader’s already read everything
she or he needs to know.
• 411. Add FYI to the beginning of your subject line, signaling that the
reader does not need to reply.
• There’s no need to raise your voice. ALL CAPS = yelling
in the digital world. Stay away from the CAPS LOCK key.
an three books each day of the year. Only three percent of books sell more than 1,000 copies. Only one percent of
books sell more than 5,000 copies. An average of 10 to 15 hours are spent designing a book cover. On average, 61 hours are spent in the manuscript editing process.
Mode: Email
$4.125 million. Simon & Schuster paid that for Richard Paul Evans’s The Christmas Box. Large press publisher HarperCollins publishes on average twelve hundred books a year. That’s more th
It takes an average of 475 hours to write a novel. The largest advance ever paid for a self-published book? A whopping
Scott Miller
Recommendation to Improve Training Registration Process
Hello Scott.
Wednesday you asked me to review the current process to register employees for all training
workshops provided by our team. I strongly recommend you approve the changes detailed in the
attached document ASAP.
The recommended changes would bring these benefits:
• Reduce processing costs by 16%, saving $30,000/year
• Increase participant satisfaction by speeding up the registration process and providing immediate
confirmation and session details
Reduce Processing Costs
The current system costs an average of $2366.50 per workshop/work session. The recommended
process changes would cut that cost to $1987.00—a 16% savings. Since we currently average 79
workshops/year, we would save at least $30,000 annually.
Increase Participant Satisfaction
We currently take at least three days to provide registration confirmation and session details to
registered participants. The recommended process change would cut that time to one hour. By
getting the information to participants faster, we’ll increase their satisfaction with our service.
Please let me know if you have any questions regarding the proposed changes. I look forward to
working with you to improve our department’s efficiency and our effectiveness.
Rose White
Director of Sales
ABC Company
949.940.9490
[email protected]
I specialize in solving problems—clearing the path to global sales and delivery effectiveness.
from people using search engines. 15% of bloggers report that they are paid to give speeches on the subject they blo
g about. 14% of the general population use Twitter. Blog is both a noun and a verb Noun: I have a blog. Verb: I am going to blog. The word blog has only been around since 1997.
Mode: Email
no income from their blogs. 56% of corporate bloggers say that their blogs has helped their company establish a position as a thought-leader within their industry. 27% of blog views come
Most blogs are updated 2-3 times a week. 90% of bloggers keep track of the traffic on their blogs. 72% of bloggers report
41
Notes
acebook users install apps more than 20 million times a day. In Australia, Facebook is infiltrating the court system.
42
e collective community of all blogs is known as the blogosphere. Only 2% of bloggers receive more than 100,000 visitors a month. Facebook is available in over 70 different languages. F
Court notices can now be legally served through Facebook, and, a Facebook summons is considered legally binding. Twitter now has 105,779,710 registered users.
For two years before 1997, a blog was called a weblog (web-log). There are over 156 million public blogs in existence. Th
New users are signing up for Twitter at the rate of 300,000 per day. 1 in 8 couples married in the last year met on a social
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Ineffective Voice Mail
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than the population of Ireland, Norway, or Panama (combined). Generation Y and Z consider e-mail passé. In 200
9 Boston College stopped distributing e-mail addresses to incoming freshmen. The #2 largest search engine in the world is YouTube. Wikipedia has over 13 million articles.
Effective Voice Mail
networking site. The percentage of companies using LinkedIn as a primary tool to find employees is 80%. Ashton Kutcher and Ellen Degeneres (combined) have more Twitter followers
Mode: Voice mail
43
One in every nine people on Earth is on Facebook. People upload 3,000 images to Flickr (the photo sharing social media
LinkedIn has 64 million users in North America alone. 22 percent of Fortune 500 companies now have a public-facing blog that has at least one post in the past 12 months.
• May I say who’s calling? No matter how distinct your voice,
always identify yourself.
• Our voice-mail system is so old, it still has a rotary
option. Include the date and time of your message, in case the
listener’s system doesn’t pass along that information.
• Say what? Speak clearly and repeat important information — like your phone number or email address.
• Whoa, Nelly! State your phone number and spell out your email
address at the speed of writing — which is significantly slower than
the speed of speaking or reading. If it’s helpful, pretend to write the
information as you say it.
• You Better Think. Think through what you want to say before
you make the call. Then review your message while you wait for the
signal to record your message.
vice flexibility, and work mobility over salary in accepting a job offer. One in three texters would rather text than talk.
44
site) every minute. Flickr hosts over 5 billion images. Wikipedia has over regular 91,000 contributors. One in three respondents (33%) said that they would prioritize social-media freedom, de
Mode: Voice mail
Friday at 4 p.m. is the most retweetable day/time of the week. Fifty-six percent of college students said that if they encoun
ts a month. Boys typically send and receive 30 texts a day; girls typically send and receive 80 messages per day. 21% of cell phone owners use their phones to access email.
Effective Live in-Person Meetings
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tered a company that banned access to social media, they would either not accept a job offer or would join and find a way to circumvent corporate policy. Half of teens send 50 or more
Mode: Live In-Person Meetings
45
text messages a day, or 1,500 texts a month, and one in three send more than 100 texts a day, or more than 3,000 tex
Pencils are painted yellow because in the 1800s, the best graphite came from China. Wanting their customers to know thei
draw with the other at the same time. There have been six left-handed presidents: James Garfield, Harry S Truman, Gerald Ford, Ronald Reagan, George Bush, Bill Clinton.
• I drive a frontloader. Successful meetings require more
than an agenda. To frontload effectively, define the overall goal,
set and prioritize specific objectives, decide if the meeting is
justified, identify team members and their responsibilities, and
consider logistics. (See the 5-Minute Meeting Planner tool.)
• Who? Me? Invite only those people who need to be there and
who have something to contribute.
• “Begin at the beginning and go on till you come to the end: then stop.” Start and end your meetings on time.
End early and you’ll be a hero.
• tRain(ing) Engineer. Fulfill your responsibility (either
as a meeting leader or participant) to keep the meeting on track.
• People Person. Conduct your meeting with appropriate “people
skills.” Treating every participant with respect and kindness can go
a long way in helping you reach your desired purpose.
• Forget Me Not. Identify and follow up on action items. Without
follow-up, a meeting may be nothing more than a waste of time.
(See the 5-Minute Meeting Planner tool.)
d yellow. It took Noah Webster 36 years to write his first dictionary. Leonardo da Vinci could write with one hand and
46
r pencils used the finest Chinese graphite, pencil makers began painting their pencils yellow, a color associated it Royalty and respect in China. Today, 75% of pencils sold in the U.S. are painte
words. The first book published is thought to be the Epic of Gilgamesh, written at about 3000 BC in cuneiform, an
alphabet based on symbols 5% of all Twitter accounts create 75% of all tweets. Twitter was created mainly to stay connected with a group of friends through SMS channels.
nglish that are typed solely with the left hand is in the neighborhood of 3400. Around 450 words are typed solely with the right hand. The Bible contains 3,566,480 letters, or 810,697
Using a standard “qwerty” keyboard, and typing with both hands in the conventional manner, the number of words in E
47
than the U.S. Constitution. “Wiki” is the Hawaiian word for “quick.” Podcast comes from a combination of the acronym POD—play on demand—and the word “broadcast.”
reen color blind, meaning the color he can see best is blue. At over 5,000 words, Facebook’s privacy policy is longer
48
(@charliesheen) was the fastest to gain one million followers on Twitter, picking them all up in just 1 day. The reason the main color on Facebook is blue is because founder Mark Zuckerberg is red-g
Twitter was never meant to be used on the Internet and that was the reason for its 140 character limit. Actor Charlie Sheen
The first item sold on eBay was a broken laser pointer. The most expensive eBay purchase was a jet that sold for $4.9 milli
al name is actually Joanne Rowling. The ‘Kathleen’ part was taken from her grandma because publishers didn’t think boys would read a book by someone with a female name.
Effective Live Telephonic Meetings
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Ineffective Live Telephonic Meetings
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on in 2001. The name for Oz in The Wizard of Oz was thought up when the creator, Frank Baum, looked at his filing cabinet and saw A-N, and O-Z, hence “Oz.” Before The Da Vinci Code,
Mode: Live Telephonic Meetings
49
Dan Brown was a pop singer and song writer. His second solo album was titled, Angels and Demons. J.K Rowling’s re
50
• Timing is Everything. Assign realistic timings to agenda items.
To determine how much can be covered in one hour, consider this
formula:
# of attendees X # of agenda items X 3 minutes per item =
total time required.
• Reservations, Please. Reserve the room and necessary calling
facilities to be available 15 minutes before and after your designated
start time.
• Mah-May-Mee-Mow-Moo. If you’re presenting on the call, warm
up your voice beforehand.
• Progressive Dinner. Assign roles for the call and rotate the
assignments if the conference call will be part of a series.
• Meeting Etiquette. Establish ground rules and protocols for
the phone meeting. For example, everyone must announce his or
her name before speaking or everyone must mute his or her phone
when not speaking.
• More or Less. Find out if anyone has unexpected time
constraints and adjust the call agenda accordingly.
• Anyone? Anyone? Keep track of who’s actively participating and
who’s not. “Call on” those who are silent to keep their attention.
• Cruel and Unusual Punishment. Offer bio breaks and
quick stretches if the call lasts more than 30 minutes. Limit
teleconference segments to two hours or less.
• Take The Stand. Consider standing up when speaking to ensure
you’re projecting enough energy with your voice. Gesturing, just
as you would in a face-to-face meeting, will also improve your vocal
presentation.
phones were sold in the last quarter of 2010, which surpassed the sales of PC computers for the first time in history.
Android has 35% of the smartphone market share, Apple has 24%, and Blackberry also has 24%. Palm, Microsoft, and other companies make up the remaining difference.
Mode: Live Telephonic Meetings
Syria, China, and Iran have banned Facebook. 82% of Americans say the absolutely never leave the house without their cell phone. 35% of adult American’s own smartphones. 101 million smart
YouTube was originally intended to be an online dating site, where individuals could post videos of themselves. Vietnam,
are R S T L N E. English has the largest vocabulary about 800,000 words. Only three words in the English language end in “ceed”: “proceed,” “exceed,” and “succeed.”
Mode: Live Web-Based Meetings
Effective Live Web-Based Meetings
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Ineffective Live Web-Based Meetings
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n. More English words begin with the letter “s” than any other letter. 10% of the world’s population speak English as their mother tongue (Chinese 21%, Spanish 6%, Russian 6%, Malay 4%,
Karaoke means “empty orchestra” in Japanese. Cats have over one hundred vocal sounds, while dogs only have about te
51
Hindi 4%, Japanese 3%, Arabic 3%, Portuguese 3%, French 2%, and German 2%). The most common letters in English
• Freeze Frame. Start your presentation with a photo of yourself
and other presenters.
• Ladies and gentlemen. In the center ring… Start with
an engaging attention getter to give your presentation a more
personal touch.
• Will you marry me? Include the same types of multimedia
you would use in a face-to-face meeting. Flash media, animations,
diagrams, and models will add energy and increase engagement in
your presentation.
• There’s an app for that. Learn the key features of your Web
meeting platform — like chat, polling, whiteboards, and breakout
rooms — that will enhance attendee participation.
• Add a sidekick. Consider having a co-host, moderator, or
producer to handle any logistical or technological difficulties.
This will allow you to focus on your primary role — being an
engaging presenter.
• Beat the Clock. Keep your virtual presentations concise. Total
presentation time should be no longer than 20 minutes to allow
adequate time for interactivity and Question & Answer.
52
Mode: Live Web-Based Meetings
Mode: Live Video-Conference Meetings
Effective Live Video-Conference Meetings
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Ineffective Live Video-Conference Meetings
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• Please stand by. Nothing will derail a video conference more
quickly than technical difficulties. Arrive early and check your
equipment. Also, make sure you and all other attendees know
whom to contact if there’s a problem.
• HELLO…Hello…hello… Even with a superfast data connection,
there may be slight audio and video delays. Plan for these delays by
allowing a few extra seconds after any presentation videos
to ensure everyone has finished watching. Also, wait a second
or two before interjecting a comment to ensure the previous
speaker has finished speaking. Otherwise, it may appear as if
you’re interrupting.
• Rock-Solid. There’s a reason newscasters stay away from stripes
and busy patterns. Both cause visual “noise” that can be incredibly
distracting. Dress professionally and stick with solids.
• Can you see me now? Extraneous images and sounds can easily
distract attendees from the meeting and the message. Eliminate
visual and audio clutter around you to maximize focus.
• Say cheese. Look into the camera. Too often, video-conference
attendees look at their on-screen image instead of looking into the
camera. When you’re speaking, look directly into the camera so
others can see your face — not the top of your head.
• TAG! You’re it! Assign different people to facilitate different parts
of the meeting and/or rotate opportunities to speak.
• Allow me to introduce myself. Introduce all participants
at the start of the conference, including their names, roles,
and responsibilities; then, refer to people by name throughout
the conference.
• Two tumbs up. Multimedia will help hold attendees’ interest and
make the conference more memorable. Include the same types of
videos, animations, diagrams, models, etc., you’d use in a face-toface meeting.
• Now it’s your turn. Manage participation — keep it moving,
prevent distractions, limit interference, seek involvement, and
enforce time limits.
Mode: Live Video-Conference Meetings
Mode: Presentations
Effective Presentations
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Ineffective Presentations
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• First Things First. Before you jump into design and scripting,
spend five minutes or so planning — identifying your audience
and their needs, the overall goal of your presentation, the main
points you want to make, and what you want the audience to do
as a result of your presentation. (See the 5-Minute Presentation
Planner tool.)
• Check. Check. Check. Complete an equipment and materials
checklist to ensure you have everything you need the day of your
presentation. (See the 5-Minute Presentation Planner tool.)
• What’s the One thing? Think of a headline that captures the
one thing you want people to know as a result of your presentation.
Then make sure your headline is consistent in all of your
presentation materials.
• Law 101. Organize your message logically and build the evidence
you need to support your points.
• A picture is worth a thousand words. When it comes
to slide design, simple is better. Avoid the urge to fill the slide with
text and bulleted lists when a key word or picture could do the job.
• Move along. Keep things moving to counter the brain’s natural
inclination to get bored easily. If appropriate, invite your audience to
participate.
• Boom! Steve Jobs was famous for including at least one
“emotionally charged event” or “holy-smokes moment” in every
presentation. Build up to your main points to increase their impact.
• Motivation Gardner. As Steve Jobs demonstrated, cultivating
passion, emotion, and enthusiasm — a sense of mission — is key to
successfully motivating others. “Sell” what you’d like your audience
to do, know, and feel.
Mode: Presentations
Anyone writing a letter to The New York Times has a one in twenty-one chance of having the letter published. On June
1, 1946, there were only 10,000 television sets in the U.S. Five years later, there were 12 million. Today there are an estimated 327 million. The average Facebook user has 130 friends.
Mode: Presentations
anguage of aviation, navigation, and Christianity. The “How-to” category is the fastest growing vertical on YouTube. YouTube has 490 million users worldwide (unique visitors per month).
All pilots on international flights identify themselves in English, regardless of their country of origin. English is the official l
57
• Steve Jobs. Watch keynotes that Steve Jobs has presented
on YouTube.
§§ WWDC 2008 News: iPhone 3G makes its debut.
www.youtube.com/watch?v=4yVQJ6jJPak
§§ Steve Jobs introducing the first ever iPod Nano.
www.youtube.com/watch?v=7GRv-kv5XEg&feature=related
§§ Steve Jobs Stanford Commencement Speech 2005.
www.youtube.com/watch?v=D1R-jKKp3NA&feature=
mfu_in_order&list=UL
• TED speeches. On TED.com, they make available talks and
performances from TED and partners available to the world for free.
These are bursts (maximum of three minutes length) of information
that are on a variety of topics and illustrate great ways to open and
close any presentation that is short. www.ted.com
• PublicSpeakingSkills.com. PublicSpeakingSkills.com shows
you a few of the simple behaviors you need become both
comfortable and effective at public speaking. www.youtube.com/
watch?v=whTwjG4ZIJg
• Global Business Forum. 2009 Global Business Forum:
Jack Welch — Former CEO, General Electric. www.youtube.com/
watch?v=PaXO9Uab6K0
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Additional Presentation Resources
Mode: Presentations
Mode: Documents
Effective Documents
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Ineffective Documents
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• Let’s get started. Open with important ideas. The beginnings
of documents, sections, paragraphs, and sentences are the most
visible and memorable.
• C Minor Diminished. Subordinate minor ideas. Minor ideas belong
in the middle of documents, paragraphs, and sentences — never in headings, in graphics, or in bold.
• Wash. Rinse. Repeat. Repeat important ideas. Repetition signals
important ideas and guarantees that readers will remember them.
• You look amazing. Use space and page design to highlight
important ideas. Effective writing is more about document design
than the actual words and phrases.
• Look here! Use headings, lists, and graphics to call attention to
what’s most important. An emphasis-driven document helps every
reader come away with the same message.
• Party of One. Use single-sentence paragraphs to emphasize
important ideas.
• 140 Characters or Less. Today’s trend is short, concise
sentences — intended for busy readers who don’t have the time
for or the interest in a long-winded composition. A short sentence
is a better sentence.
an three books each day of the year. Only three percent of books sell more than 1,000 copies. Only one percent of
books sell more than 5,000 copies. An average of 10 to 15 hours are spent designing a book cover. On average, 61 hours are spent in the manuscript editing process.
Mode: Documents
$4.125 million. Simon & Schuster paid that for Richard Paul Evans’s The Christmas Box. Large press publisher HarperCollins publishes on average twelve hundred books a year. That’s more th
It takes an average of 475 hours to write a novel. The largest advance ever paid for a self-published book? A whopping
The subject line is
informative.
The contractions
You’re (first
sentence) and I’ll
(second sentence)
both signal an
informal, friendly
tone.
^date^
^name_address^
Invitation to Enjoy the Leadership Development Benefits of FranklinCovey’s Renowned Leadership
Workshop
Dear ^first name^ :
You’re invited to be our guest at our workshop, Leadership: Great Leaders, Great Teams, Great Results. I’ll
call by ˄day˄ to find a convenient time to talk with you about how you can achieve the following benefits.
The three major
headings (benefits)
are informative
enough that readers
can easily scan
the letter.
Develop leaders who lift others to greatness.
As your leaders gain more responsibilities, you’re naturally concerned about helping them unleash the highest
and best contribution of their teams toward your organization’s most critical priorities. FranklinCovey programs
will help leaders build trust and influence with others, define their team’s purpose and their job to be done,
create a strategic link between the work of the team and the goals of the organization, connect the work of the
team to the organization’s economic model, and align the four essential systems of execution, talent, core work
processes, and customer feedback.
Join the blue-ribbon corporations who have increased leadership capacity with FranklinCovey training.
You’ll benefit from the same mind-set, skill-set, and tool-set of great leaders that these and hundreds of other top
companies and government agencies now enjoy as a result of FranklinCovey training:
The next-to-last
paragraph repeats
the date when the
writer plans to call to
set up a meeting.
• ˄account_1˄
• ˄account_2˄
• ˄account_3˄
Attend the FranklinCovey workshop as our guest.
We’d enjoy having you at one of our upcoming workshops as our guest (see enclosed flier for dates). This way
you can evaluate our program firsthand and decide how it could help your organization—at no cost to you.
When you attend, you will receive a complimentary participant kit.
Again, I’ll call you by ˄day˄ to talk about setting up a meeting to explore how we at FranklinCovey can help
you with long-term gains in leadership development.
The lack of a
complimentary
closing is a feature
of the simplified
letter format. The
short last paragraph
functions as an
informal closing.
Thanks for your time.
˄clientpartner_name˄
FranklinCovey Client Partner
˄email_address˄
1 Enclosure: National workshop schedule
2200 W. Parkway Boulevard
801.956.1300
Fax: 801.956.1301
from people using search engines. 15% of bloggers report that they are paid to give speeches on the subject they blo
g about. 14% of the general population use Twitter. Blog is both a noun and a verb Noun: I have a blog. Verb: I am going to blog. The word blog has only been around since 1997.
Mode: Documents
no income from their blogs. 56% of corporate bloggers say that their blogs has helped their company establish a position as a thought-leader within their industry. 27% of blog views come
Most blogs are updated 2-3 times a week. 90% of bloggers keep track of the traffic on their blogs. 72% of bloggers report
61
For two years before 1997, a blog was called a weblog (web-log). There are over 156 million public blogs in existence. Th
Court notices can now be legally served through Facebook, and, a Facebook summons is considered legally binding. Twitter now has 105,779,710 registered users.
www.franklincoveystyleguide.com
Select the “Register New User” option,
then enter the unique access code below.
(This code is valid for one user only.)
Please use a coin to scratch off the foil to reveal your unique code.
Using a knife or other sharp object may damage the code.
* Some smartphones will require the installation of a reader to scan the barcode. Please
visit the app menu on your device for instructions on how to download the free software.
FranklinCovey owns and controls all proprietary rights and copyrights to the Style Guide. As such, it may not be
copied, reproduced, modified, stored in a retrieval system, or transmitted in any form.
acebook users install apps more than 20 million times a day. In Australia, Facebook is infiltrating the court system.
62
To register your Style Guide and access your digital copy,
scan the QR code with your smartphone*, or visit
e collective community of all blogs is known as the blogosphere. Only 2% of bloggers receive more than 100,000 visitors a month. Facebook is available in over 70 different languages. F
Mode: Documents
New users are signing up for Twitter at the rate of 300,000 per day. 1 in 8 couples married in the last year met on a social
•
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Ineffective Webinars
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than the population of Ireland, Norway, or Panama (combined). Generation Y and Z consider e-mail passé. In 200
9 Boston College stopped distributing e-mail addresses to incoming freshmen. The #2 largest search engine in the world is YouTube. Wikipedia has over 13 million articles.
Effective Webinars
networking site. The percentage of companies using LinkedIn as a primary tool to find employees is 80%. Ashton Kutcher and Ellen Degeneres (combined) have more Twitter followers
Mode: Webinars
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One in every nine people on Earth is on Facebook. People upload 3,000 images to Flickr (the photo sharing social media
LinkedIn has 64 million users in North America alone. 22 percent of Fortune 500 companies now have a public-facing blog that has at least one post in the past 12 months.
• Radio Personality. Webinar facilitators should have strong
voices, speak with clear diction, and add vocal variety. Transferring
knowledge, confidence, and enthusiasm are vital when delivering
in a virtual classroom.
• Pilot/Copilot. Having two facilitators is a must in the early
stages. The pilot acts as the speaking facilitator, delivering the
content and keeping the momentum and pacing of the session.
The copilot is responsible for all technical aspects, monitoring the
dashboard, troubleshooting and answering email questions in real
time. Over time you will become very comfortable flying solo.
• Multitasker. Best-of-class webinars can be initially overwhelming
to a new facilitator. Keeping participant engagement high,
conducting polls, soliciting email questions, etc., can be exhausting
plus, when you add in all of the real-time information you are
receiving on your dashboard, including who’s in the session,
who’s “raising” their hand, and who said what in a chat pod. All
this requires patience and multitasking skills to keep the webinar
enjoyable and effective.
• Verbal, Visual, Kinesthetic Presence. Simply put, follow
the same rules online as you would live in a classroom. Facilitators
need to employ multiple learning modalities to engage participants.
Be sure to vary your delivery style frequently (though naturally) to
ensure all participants are connected and resisting distractions like
email, surfing the Web, and all the other distractions in their offices
pleading for their attention.
• Choose Your Platform Carefully. Like most organizational
technology purchases, your first webinar platform won’t be your
only one. To avoid this pitfall, and make the right decision the
first time, research carefully all of the features and functions you
need. Connect with FranklinCovey’s online delivery experts, Matt
Murdoch and Treion Muller, for advice. Learn from their mistakes
and knowledge to help guide your selection.
• Rigorous Practice Before Public Launch. As with any
facilitation, bad news travels quickly. Be sure your first public
webinar is held following several private tests with a friendly
audience. You want lots of great reviews, so make all of your
mistakes and technology fumbles with supporters.
vice flexibility, and work mobility over salary in accepting a job offer. One in three texters would rather text than talk.
64
site) every minute. Flickr hosts over 5 billion images. Wikipedia has over regular 91,000 contributors. One in three respondents (33%) said that they would prioritize social-media freedom, de
Mode: Webinars
Friday at 4 p.m. is the most retweetable day/time of the week. Fifty-six percent of college students said that if they encoun
ts a month. Boys typically send and receive 30 texts a day; girls typically send and receive 80 messages per day. 21% of cell phone owners use their phones to access email.
FranklinCovey Tips and Tools (Continued)
• Engage Every 2–3 Minutes. Attention spans contract
substantially in virtual environments. Be certain to pace
appropriately and keep the screen images moving and
activities plentiful.
• 121 Minutes Is Too Long! Two hours top. If you need longer,
offer some breaks. FranklinCovey hosts 4 1/2 hour webinars, but we
divide them into three, 90-minute sessions. (90 minutes on and 60
minutes off. Then back to 90 minutes on, 60 minutes off. Repeat
once more.) This formula seems to work well, allowing participants
to learn in manageable segments while still attending to office
distractions at break times.
• No Automatic Transfer. Live classroom content does not
automatically transfer to virtual classrooms. Be sure to research and
test the necessary changes to ensure the activities, group exercises,
etc., are just as engaging in a virtual environment as live.
tered a company that banned access to social media, they would either not accept a job offer or would join and find a way to circumvent corporate policy. Half of teens send 50 or more
Mode: Webinars
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text messages a day, or 1,500 texts a month, and one in three send more than 100 texts a day, or more than 3,000 tex
Notes
d yellow. It took Noah Webster 36 years to write his first dictionary. Leonardo da Vinci could write with one hand and
66
r pencils used the finest Chinese graphite, pencil makers began painting their pencils yellow, a color associated it Royalty and respect in China. Today, 75% of pencils sold in the U.S. are painte
draw with the other at the same time. There have been six left-handed presidents: James Garfield, Harry S Truman, Gerald Ford, Ronald Reagan, George Bush, Bill Clinton.
Pencils are painted yellow because in the 1800s, the best graphite came from China. Wanting their customers to know thei
Effective Text Messaging
•
•
•
•
•
•
Ineffective Text Messaging
•
•
•
•
•
•
words. The first book published is thought to be the Epic of Gilgamesh, written at about 3000 BC in cuneiform, an
alphabet based on symbols 5% of all Twitter accounts create 75% of all tweets. Twitter was created mainly to stay connected with a group of friends through SMS channels.
Mode: Text Messaging
nglish that are typed solely with the left hand is in the neighborhood of 3400. Around 450 words are typed solely with the right hand. The Bible contains 3,566,480 letters, or 810,697
Using a standard “qwerty” keyboard, and typing with both hands in the conventional manner, the number of words in E
67
68
• Boo! Text messages, like emails, live forever. Don’t send anything
that could come back to haunt you.
• Golden Rule. Don’t forward text messages that would be hurtful
to others.
• Return to Sender. Respond courteously to senders who text
you by mistake.
• Beauty sleep. Don’t text while people are likely sleeping — unless
it’s an absolute emergency.
• Don’t text and drive people away? Don’t text while talking
to others. Those you’re talking to deserve your full attention.
• Why the face? Don’t use abbreviations, acronyms, or text
shortcuts unless you’re absolutely sure what you’re communicating.
• Love it. Use punctuation to add emotion to your texts, when
appropriate ;).
Here are some common acronyms that are used for texting:
TTYL – Talk to you later
B/C – Because
IDK – I don’t know
OIC – Oh I see
BTW – By the way
GTG – Got to go
LOL – Laugh out loud
B4 – Before
BRB – Be right back
reen color blind, meaning the color he can see best is blue. At over 5,000 words, Facebook’s privacy policy is longer
than the U.S. Constitution. “Wiki” is the Hawaiian word for “quick.” Podcast comes from a combination of the acronym POD—play on demand—and the word “broadcast.”
Mode: Text Messaging
(@charliesheen) was the fastest to gain one million followers on Twitter, picking them all up in just 1 day. The reason the main color on Facebook is blue is because founder Mark Zuckerberg is red-g
Twitter was never meant to be used on the Internet and that was the reason for its 140 character limit. Actor Charlie Sheen
The first item sold on eBay was a broken laser pointer. The most expensive eBay purchase was a jet that sold for $4.9 milli
al name is actually Joanne Rowling. The ‘Kathleen’ part was taken from her grandma because publishers didn’t think boys would read a book by someone with a female name.
Effective Tweeting
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•
•
•
•
•
Ineffective Tweeting
•
•
•
•
•
•
on in 2001. The name for Oz in The Wizard of Oz was thought up when the creator, Frank Baum, looked at his filing cabinet and saw A-N, and O-Z, hence “Oz.” Before The Da Vinci Code,
Mode: Tweeting (Micro-Blogging)
69
Dan Brown was a pop singer and song writer. His second solo album was titled, Angels and Demons. J.K Rowling’s re
70
• Try, try again. Don’t expect followers to piece together a series
of tweets. If you can’t say what you want to communicate in 140
characters or less, try again.
• 1, 2, 3, 4. Make your 140 characters count. Use tinyurl.com, is.gd,
ow.ly, bit.ly, or another URL shortener to shorten your links.
• Keep Your Eye on the Prize. Proofreading for common
spelling, punctuation, and grammatical errors will keep the focus
on your message, not on your mistakes.
• Thank you. No, thank YOU. Retweets (RT) are an excellent way
to credit others for their contributions. They should be used
to thank others for retweeting you.
• How about you? What do you think of me? The best
tweets add to the community and the conversation. Constant
mentions of yourself (me-tweeting or ego-tweeting) do neither.
• I thought that was a number symbol. Use a hash tag (#)
to add to an existing thread (#5Choices) or to start a new one
(#ScottMiller).
• Hey, @you. Use the @ sign in front of someone’s Twitter name
to call him or her out by name and create a link to that person’s
tweets.
phones were sold in the last quarter of 2010, which surpassed the sales of PC computers for the first time in history.
Android has 35% of the smartphone market share, Apple has 24%, and Blackberry also has 24%. Palm, Microsoft, and other companies make up the remaining difference.
Mode: Tweeting (Micro-Blogging)
Syria, China, and Iran have banned Facebook. 82% of Americans say the absolutely never leave the house without their cell phone. 35% of adult American’s own smartphones. 101 million smart
YouTube was originally intended to be an online dating site, where individuals could post videos of themselves. Vietnam,
are R S T L N E. English has the largest vocabulary about 800,000 words. Only three words in the English language end in “ceed”: “proceed,” “exceed,” and “succeed.”
Mode: Blogging
Effective Blogging
•
•
•
•
•
•
Ineffective Blogging
•
•
•
•
•
•
n. More English words begin with the letter “s” than any other letter. 10% of the world’s population speak English as their mother tongue (Chinese 21%, Spanish 6%, Russian 6%, Malay 4%,
Karaoke means “empty orchestra” in Japanese. Cats have over one hundred vocal sounds, while dogs only have about te
71
Hindi 4%, Japanese 3%, Arabic 3%, Portuguese 3%, French 2%, and German 2%). The most common letters in English
72
• Q&A. What will your blog be about? Who are your intended
readers? What kind of style and content would best speak to both
of you? Answering these questions before you start blogging is key
to a successful launch and successfully building a following.
• This isn’t archaeology. Readers shouldn’t have to dig to
find information. While it’s good to mix things up on occasion, a
somewhat predictable format will make it easier for readers.
• Storytime. Tell stories and keep your tone conversational to
engage readers. The more inviting your approach, the more likely
readers are to return.
• What Matters Most. Write about what matters to you — what
you’re really passionate about. The best bloggers have a specialty.
• Read.
• This. Most readers skim and scan. Lists will help call attention to
key information.
• Some people only subscribe for the pictures. While
blogging started primarily as a text medium, it’s increasingly visual.
Use pictures and graphics to tell your story.
• Let’s talk. Invite comments and respond to them. Remember,
good blogging is more like a conversation than a lecture.
• Take an inch off the top. Blogs aren’t books, dissertations, or
essays. Edit what you’ve written to ensure your writing is focused
and to the point. It’s better to have two to three shorter posts on
one topic than a single post that’s w-a-y t-o-o l-o-n-g.
• SPF 40. Use headings, spacing, and formatting to enhance your
blog’s readability. Think about what type of layout makes reading
from a computer screen or portable device easier for you. Then
extend that courtesy to your readers.
Mode: Blogging
Your Communication Effect
Session 4
3rd3rdAlternative
thinking
Alternative Thinking

I See Myself
I Synergize With You
I Seek You Out
I See You
The 7 Habits®
Habit
Habit
Habit
Habit
Habit
1: Be Proactive®
2: Begin With the End in Mind®
3: Put First Things First®
4: Think Win-Win®
5: S
eek First to Understand,
Then to Be Understood®
Habit 6: Synergize®
Habit 7: Sharpen the Saw®
3rd Alternative Thinking. To arrive at a 3rd Alternative, I must first practice self-awareness and
value the different viewpoint that you represent. Then I must seek to understand that viewpoint
thoroughly. Only then can we move up to synergy.
74
The Maturity Continuum®
The Connection
Two Alternatives
Two Alternatives
My Way
Your Way
2 Alternatives. In a conflict, we are used to thinking in terms of “my way” or “your way.” People
with a synergy mindset co-opt both sides or simply move beyond this narrow thinking toward a 3rd
Alternative solution.
A
B
Good
Evil
Generous
Heartless
Intelligent
Stupid
Wise
Foolish
Reasonable
Irrational
Virtuous
Vicious
Flexible
Liars
Geniuses
Idiots
Patriots
Traitors
The Best People in the World
The Worst People in the World
75
76
Your experience…
Where do you see these two alternatives at work in our society?
writing a letter to The New York Times has a one in twenty-one chance of having the letter published. On June 1, 1946,
there were only 10,000 television sets in the U.S. Five years later, there were 12 million. Today there are an estimated 327 million. The average Facebook user has 130 friends.
Two Alternatives
nguage of aviation, navigation, and Christianity. The “How-to” category is the fastest growing vertical on YouTube. YouTube has 490 million users worldwide (unique visitors per month). Anyone
All pilots on international flights identify themselves in English, regardless of their country of origin. English is the official la
3rd Alternative Thinking
The 3rd Alternative
Our Way
My Way
Your Way
The 3rd Alternative. Most conflicts are two-sided. The 1st Alternative is my way, the 2nd
Alternative is your way. By synergizing, we can go on to a 3rd Alternative –our way, a higher and
better way to resolve the conflict.
77
I Synergize With You
I Seek You Out
I See Myself
I See You
3rd Alternative Thinking. To arrive at a 3rd Alternative, I must first practice self-awareness and
value the different viewpoint that you represent. Then I must seek to understand that viewpoint
thoroughly. Only then can we move up to synergy.
2nd Alternative Thinking
1
I see only my “side.”
I see myself — independent
of my “side.”
I stereotype you.
I see you — as a human
being, not as just a
representative of your
“side.”
I defend myself against you
because you’re wrong.
I seek you out because you
see things differently.
I attack you. We make war
on each other.
I Synergize with you.
Together we create an
amazing future that no one
could have foreseen.
2
3
4
78
The Connection
What’s the connection?
79
80
The 3rd Alternative is available exclusively through FranklinCovey
LiveClicks webinar workshops. The 3rd Alternative webinar workshop
series includes five webinars that can be taken as a series or as a standalone webinar. Webinars will be available March 1, 2012, and topics
will include:
Conflict-Resolution Skills
• Defuse conflict almost instantly.
• Strengthen relationships — even
when threatened by deep
differences.
• Discover four paradigms that
lead to win-win results in any
conflict situation.
Mastering the Art of
Innovation
• Apply the revolutionary
discipline and creative power
of 3rd Alternative teams.
• Find the “edge zones” — the hot
spots of innovative thinking.
• Practice rapid prototyping and
countertyping to leverage the rich
thinking of your team.
Decision-Making Skills
• Practice four steps for making
robust decisions.
• Capitalize on divergent thinking
to reduce uncertainty.
• Use empathy as the unexpected
key to decision making.
Negotiation Skills
• Get past the “zero sum”
negotiation mindset to the
“abundance” mindset that
produces countless rich solutions.
• Distinguish the four steps of
haggling from the four steps
of synergizing for deals that
delight everyone.
Problem-Solving Skills
• Get to deep and thorough understanding of the root as well as the
symptoms of the problem.
• Discover how empathic relationship building is key to problem solving.
Available as open-enrollment workshops or as exclusive training for
teams and organizations, learn how to live the 3rd Alternative.
Our client-certification option allows facilitators to bring The 3rd
Alternative content to their organization by becoming certified to teach
through the FranklinCovey LiveClicks platform.
Learn more and register at www.the3rdalternative.com/training.
LiveClicks Offering
FranklinCovey’s Newest Releases
Session 5
FranklinCovey’s Newest Releases
The 5 Choices to
Extraordinary Productivity™
Smart Trust: Creating
Prosperity, Energy, and Joy
in a Low-Trust World
2011–2012 FranklinCovey Book Releases
82
The 3rd Alternative: Solving Life’s Most Difficult Problems
October 2011
Smart Trust: Creating Prosperity, Energy, and Joy in a Low-Trust World
January 2012
The 4 Disciplines of Execution
April 2012
The 5 Choices to Extraordinary Productivity
Fall 2012
Talent Unleashed: 3 Leadership Conversations
Winter 2012
The 5 Choices
to Extraordinary Productivity
The 5 Choices
Extraordinary
Productivity
1
2
3
4
5
ACT ON THE
IMPORTANT
GO FOR
EXTRAORDINARY
SCHEDULE
THE BIG ROCKS
RULE YOUR
TECHNOLOGY
FUEL
YOUR FIRE
DON’T REACT
TO THE URGENT
DON’T SETTLE
FOR ORDINARY
DON’T SORT
GRAVEL
DON’T LET
IT RULE YOU
DON’T
BURN OUT
Buried Alive
84
The 5 Choices
The Return on Q2
2
3
4
5
GO FOR
EXTRAORDINARY
SCHEDULE
THE BIG ROCKS
RULE YOUR
TECHNOLOGY
FUEL
YOUR FIRE
DON’T REACT
TO THE URGENT
DON’T SETTLE
FOR ORDINARY
DON’T SORT
GRAVEL
DON’T LET
IT RULE YOU
DON’T
BURN OUT
IMPORTANT
1
ACT ON THE
IMPORTANT
Q1
NECESSITY
Q2
=
Time +
Energy
NOT IMPORTANT
Q3
=
Return
DISTRACTION
Time +
Energy
Q4
=
Time +
Energy
URGENT
EXTRAORDINARY
PRODUCTIVITY
Return
WASTE
=
Return
Time +
Energy
Return
NOT URGENT
85
The 5 Choices
Your Important Roles
2
3
4
5
N THE
RTANT
GO FOR
EXTRAORDINARY
SCHEDULE
THE BIG ROCKS
RULE YOUR
TECHNOLOGY
FUEL
YOUR FIRE
REACT
URGENT
DON’T SETTLE
FOR ORDINARY
DON’T SORT
GRAVEL
DON’T LET
IT RULE YOU
DON’T
BURN OUT
1
86
The 5 Choices
2
FOR
RDINARY
SETTLE
RDINARY
Weekly Q2 Planning
3
4
5
SCHEDULE
THE BIG ROCKS
RULE YOUR
TECHNOLOGY
FUEL
YOUR FIRE
DON’T SORT
GRAVEL
DON’T LET
IT RULE YOU
DON’T
BURN OUT
1 Revisit your roles and goals.
2
Ask yourself the Big Rocks Question: “What are the one or
two most important things I could do in this role this week?”
3 Schedule the Big Rocks first.
87
IMPORTANT
The 5 Choices
Accelerant or addiction?
DULE
G ROCKS
SORT
AVEL
4
5
RULE YOUR
TECHNOLOGY
FUEL
YOUR FIRE
DON’T LET
IT RULE YOU
DON’T
BURN OUT
In what ways has technology accelerated your productivity?
Crises
Emergency meet
Last-minute dead
Pressing problem
Unforeseen even
DIS
Needless interrup
Unnecessary rep
Irrelevant meetin
Other people’s m
Unimportant em
calls, status pos
URGENT
In what ways is a “technology addiction” endangering your productivity or that
of your organization?
88
NEC
Q3
NOT IMPORTANT
3
Q1
IMPORTANT
5
FUEL
YOUR FIRE
Q3
DON’T
BURN OUT
Needless interruptions
Unnecessary reports
Irrelevant meetings
Other people’s minor issues
Unimportant email, tasks, phone
calls, status posts, etc.
NOT IMPORTANT
MOVE
DISTRACTION
Q2
Proac
HighCreat
Plann
Preve
Relati
Learn
Q4
Trivial w
Avoida
Excessi
gamin
Time-w
Gossip
URGENT
T
EAT
R
EL
AX
P
T LET
LE YOU
NECESSITY
Crises
Emergency meetings
Last-minute deadlines
Pressing problems
Unforeseen events
EC
YOUR
OLOGY
The 5 Energy Drivers™
Q1
CONN
4
The 5 Choices
E
SL
E
89
The 5 Choices
Work-Session Materials
TECHNICAL GUIDE
“Extraordinary productivity is not about time
management, it’s about managing your decisions,
attention, and energy.” —Leigh Stevens
OFFICE
NIRVANA
Find Peace and Productivity
in Your Workspace
BONUS MODULE
™
™
t
The Nex
of
Generation
vity
Producti
™
BONUS MODULE
BONUS MODULE
A BRIEF MONOGRAPH
TAKE-HOME
TOOLS
©
Fr
an
kli
nC
ov
ey
.A
ll r i
ght
s re
serv
ed. U
se restr
icted to te rms of the Licen
se Ag
reem
ent
. FR
A1
10
45
9V
ers
ion
1.0
.6
The 5 Choices to Extraordinary Productivity participant kit includes:
• Participant Guidebook
• Technical Guide
Instructions on how to maximize use of Microsoft® Outlook®,
IBM Lotus Notes®, Google Apps®, etc.
• THREE BONUS MODULES (video-based mini-courses)
§§ WILDLY IMPORTANT GOALS
Chris McChesney, Execution Practice Leader, FranklinCovey
§§ OFFICE NIRVANA
Julie Morgenstern, Productivity Strategist, The New York Times
Best-Selling Author
§§ BRAIN-CARE BASICS
Dr. Daniel Amen, Brain Expert, The New York Times BestSelling Author
• 5 Choices Planner App
Carry your productivity in your pocket.
• The 5 Choices Monograph
• Take-Home Tools DVD
• Notebook
90
The 5 Choices
Process Guide
5-Week quickstart
REPORT Session
Work Session
Steps
1
2
3
4
5
Take the 5 Choices Benchmark.
Complete the Work Session.
Complete the 5-Week Quickstart Commitments.
Retake the 5 Choices Benchmark.
Complete the Report Session.
91
The 5 Choices
Bonus Modules
JULIE MORGENSTERN
Productivity Strategist and
New York Times
Best-Selling Author
OFFICE
NIRVANA
Find Peace and Productivity
in Your Workspace
BONUS MODULE
Chris McChesney
Execution Practice Leader,
FranklinCovey
BONUS MODULE
Dr. Daniel Amen
Brain Expert and
New York Times
Best-Selling Author
BONUS MODULE
-
92
The 5 Choices
www.the5choices.com/quickstart
5CHOICES
THE
to extraordinary productivity
BECOME EXTRAORDINARY
Sign up and start tracking your progress today!
The 5 Choices to Extraordinary Productivity teaches you how to
achieve extraordinary results. Use this website to help you apply the 5
Choices, track your progress, and share your success with others.
ALREADY SIGNED UP? LOGIN
First Name
Last Name
Email
Password
4G
9:41 AM
5
CHOICES
Confirm Password
PLANNER
SIGN UP
Become extraordinary
The purpose of the 5-Week Quickstart is to help you make the
5 Choices every day, starting today. This plan will keep you on track
toward extraordinary productivity.
The Quickstart website will help you apply the 5 Choices, track your
progress, and share you success with others. The website includes:
• My Dashboard. This calendar will sync with the 5 Choices
Quickstart App that allows you to organize and ensure that your
goal planning becomes action items.
• The 5 Choices. This includes a quick review of all of the choices
and additional books to read that compliments the 5 Choices.
• Posts. Now you can chat with others whose life has become
extraordinary through The 5 Choices. This community is to continue
to learn and share best practices.
• My Q2 Role Statements. Use a simple formula to craft
transformational role statements that will help you achieve an
extraordinary life.
• Tech Guides. Here you can find the latest information on the
devices you use to Rule Your Technology in a PDF format.
93
The 5 Choices
Planner App
Coming soon to
the Apple App Store
Coming soon to
Android Market
12:00 PM
4G
9:41 AM
FRANKLINCOVEY
PLANNER
94
FRANKLINCOVEY
PLANNER
Smart Trust
Creating Prosperity, Energy,
and Joy in a Low-Trust World
Smart Trust
Prosperity — Trust Tax
TRUST TAX
Low trust slows down your success.
TRUST
=
SPEED
COST
Prosperity — Trust Dividend
TRUST DIVIDEND
High trust speeds up your success.
TRUST
=
SPEED
=
SPEED
COST
TRUST TAX
TRUST
96
COST
Smart Trust
The 5 Actions of Smart Trust
3
4
2
1
Choose
to Believe
in Trust
Start
With
Self
Declare
Your
Intent
Do What
You Say
5
Lead Out in
Extending
Trust
How Smart Trust leaders take these 5 Actions:
• Smart Trust Action 1: Choose to believe in trust. They create
the foundational paradigm out of which all other trust-building
behaviors flow.
• Smart Trust Action 2: Start with self. They focus first on
developing the character and competence that enables them
to trust themselves and to also give others a person — or team,
organization, or country — they can trust.
• Smart Trust Action 3: Declare their intent…and assume
positive intent in others. They signal goals and intended
actions — both what and why — clearly in advance, and generally
assume that others also have good intent and want to be worthy
of trust.
• Smart Trust Action 4: Do what they say they’re going to do.
They follow through and act to carry out their declared intent;
walk their talk.
• Smart Trust Action 5: Lead out in extending trust to others.
They are the first to extend trust and initiate the upward virtuous
cycle that leads to prosperity, energy, and joy.
97
LiveClicks Offering
Exclusive Training Available for Smart Trust through
LiveClicks Webinar Workshops
Based on the book Smart Trust by Stephen
M. R. Covey and Greg Link, this webinar
workshop will help you understand how trust
issues impact every situation in life. In fact,
trusted people are more likely to get hired or
promoted, get the best projects and bigger
budgets, and are last to be laid off.
In the LiveClicks™ webinar workshop Smart
Trust, you will learn the 5 Trust Actions that
will help you minimize risk while maximizing
possibilities. This course will teach you the
tools you need to extend Smart Trust, which will help you enjoy greater
prosperity, energy, and joy — both personally and professionally.
In this webinar, you will learn:
• How to trust in a low-trust world
• Why trust matters
• The economic component to trust
• The 5 Trust Actions that will help you practice Smart Trust
About LiveClicks Webinar Workshops
Now all your employees can experience the world-renowned benefits
of FranklinCovey training, no matter where they live and work around
the globe. Smart Trust, part of The Speed of Trust LiveClicks™ Webinar
Series, is a low-cost module that can be used as part of the series
or stand-alone. It offers compelling content, award-winning videos,
and live engagement with an expert consultant to help participants
learn how to build trust relationships within their teams and improve
their results.
Learn more and register at www.franklincovey.com/liveclicks.
98
Client Facilitation Services
Session 6
Client Facilitation Services
Virtual Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
White Glove Concierge Service. . . . . . . . . . . . . . . . . . . . . . . 103
Client Facilitation Website . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Client Facilitation Academy Archive. . . . . . . . . . . . . . . . . . 105
FranklinCovey Speakers Bureau. . . . . . . . . . . . . . . . . . . . . . 106
Certification Tuition Voucher. . . . . . . . . . . . . . Back Pocket
100
Virtual Certification
To preview the Virtual Certification site, visit www.franklincovey.com/
virtualcertification.
101
Virtual Certification
102
White Glove Concierge Service
Concierge Service for Client Facilitators
Email: [email protected]
Phone: 1-888-894-1776
Providing solutions to facilitator issues such as:
Your Facilitator ID #
Coaching on content/facilitation tips
“I once heard a quote from Dr. Covey…”
Alternative/flexible agendas
Research/statistics
Issues with your facilitator materials/videos
Who is my client partner?
How do I cross-certify in…?
Lost/damaged participant DVDs
Facilitator emergencies
WHITE GLOVE
client facilitation concierge service
103
Client Facilitation Website
In a continued effort to add value to your facilitation experience, we
maintain an updated website for our facilitators. You can access the
site at www.franklincovey.com/facilitators, and we encourage you to
take a tour!
You will find new content and features in the following sections:
• Facilitator Community. Create a profile in our worldwide online
community to network with fellow facilitators, share best practices,
and consult with experts on your facilitation questions.
• Facilitator Tools. Download facilitator-specific tools designed
to enhance your teaching, including collateral to market your
workshops and previous Client Facilitation Academy offerings.
• Facilitator Catalog. View a complete selection of training
materials available to certified FranklinCovey facilitators, including
participant and facilitator kits, books, audios, program add-ons,
and more.
• Become Certified. View information on how to certify in
additional FranklinCovey content, a calendar of certification
workshops, and information on our new Fast Track certification
process.
To access the Facilitator Community and “Facilitator Tools” section, you
are required to create a new login and password. Even if you have a
login and password from the previous FranklinCovey facilitator website,
you are required to create a new login and password to access this site.
Website Fast Facts
www.franklincovey.com/facilitators
Establish a Login and Password
Use your Facilitator ID to create an account.
If you need your Facilitator ID number, please
email [email protected].
104
Client Facilitation Academy Archive
The FranklinCovey Client Facilitation Academy has been designed
to support your role as a client facilitator and invest in your
broader professional development. The Academy Archive features
complimentary learning modules to refine your content-and-delivery
skills, increase your organizational relevance, and augment your
contribution in each of the roles you serve, both personally and
professionally.
The Academy Archive hosts complimentary resources, ranging from a
selection of webcasts, coaching calls, and invitations to live programs,
thought-leadership articles, interviews with industry experts, and other
timely, relevant resources. Here is the link to the Academy Archive:
www.franklincovey.com/academyarchive
Examples of Academy Archive Materials
www.franklincovey.com/academyarchive
Client Facilitation Tip Sheet
The 7 Habits of Highly Effective People:
Signature Program
Client Facilitation
a c a D e M y
Question & Answer With
The 7 Habits: Signature Program is the most comprehensive program available to develop individual
effectiveness. It is designed for all levels within an organization and helps individuals be highly
effective in both their personal and professional lives. Put another way, highly effective individuals will
likely have highly effective relationships. As a facilitator of this powerful program, you will be using the
facilitator guidebook, videos, and PowerPoint slides to prepare. In addition, consider weaving the
following additional items into your program in order to heighten your participants’ learning
experience.
DR. STEPHEN R. COVEY
Scott Miller
General Manager
Global client Facilitation Services
Rights, that among these are Life, Liberty, and the pursuit of
Happiness.” Do you find this example consistent with your
definition of a principle?
to vote and over 80 years before we had the Emancipation
Proclamation. So to enculturate and institutionalize these
principles is the real challenge today.
We encourage you to print out the full interview, grab a cool
drink, and enjoy Dr. Covey’s latest thinking on topics that range
from his own legacy and mission statement to which habits he
struggles with personally to his insights on Empathic Listening,
modeling, and becoming a transition figure.
To expand, a principle is a natural law like gravity. It’s different
The questions came from our own client facilitators and, in some
cases, have been edited for clarity. Names have also been withheld when sensitive, but highly relevant topics are addressed. In
additional cases, as the interviewer, I took the liberty of asking
for further clarity or a “deeper dive” on topics that might interest you. Those additional questions are italicized.
Please refresh us on the definition of principles vs values.
than a value. Values are subjective; principles are objective.
Gravity… if you drop something, gravity controls. If I don’t
tell you the truth, you won’t trust me—that’s a natural law. If
I tell you the truth consistently and try to live it and apologize
when I don’t and try to get back on track, then I’m living
a natural law—repentance, making improvements, showing
change.
MeSa public SchoolS: porter eleMeNtary School
thomas Sibert
Early in the 7 Habits Signature Program, the
idea of “principles” is introduced. It has worked for me to
ask participants what principles of government the United
States is based on. They quickly come to the Declaration of
Independence and the statement “We hold these truths to be
self-evident, that all men [and women] are created equal, that
they are endowed by their Creator with certain unalienable
Renee Tomlinson
FranklinCovey Consultant
[email protected]
Just as the farmer teaches in “Law of the Harvest,” we must take care not to abuse ourselves by
“cramming” the day before the program. Take time every day—over several days—to prepare sections of
the material: watch videos, make your leader’s notes, determine examples, and practice out loud. Give
yourself time to think, to absorb, and to make your own connections to the material. Preparing in this
way allows you to take care of yourself and is a sustainable approach to facilitating. Model P/PC
balance as a facilitator.
2. Understand business and individual needs.
Study the See-Do-Get models for each habit. As you talk with business unit managers and participants
who will be attending the program, ask them questions about results they are getting—do they match
with the results associated with the “Get” on the model(s) or is there a gap? If there is a gap, let them
know that the program focuses on examining paradigms that lead to ineffective behaviors and provides
tools to close the gap. The how to’s are listed under the “Do” or behavior associated with each habit.
3. Trust the facilitator guidebook.
tony la Mantia
As one of the United State’s most influential leaders,
We hope you enjoy the interview.
Naval Support activity
Top 5 Deeper Issues for Preparation
1. Model effectiveness.
Definitely yes, but that is only the beginning because
it took over 120 years for women to get the right
To Our Client Facilitators:
Recently, Dr. Covey offered to answer a series of questions that
include challenges you are facing in your FranklinCovey programs
to issues you may be struggling with when living the principles
of effectiveness.
what do you want to be remembered for? What legacy do you
want to leave?
Children, grandchildren, and great-grandchildren
that I want to leave a significant legacy with.
Professionally, I would say to try to get principle-centered
leadership and living all over the world. The first one is the
family.
The facilitator guidebook was designed and thoroughly tested by some of the best innovative minds in
the curriculum development field. It is based upon sound principles of human learning including
pacing/timing, relevant business and personal examples, and real-world application ideas and tools. As
you prepare, focus on how to facilitate—make a smooth learning experience vs. rewriting the facilitator
guidebook. Be thoroughly familiar with the “Instructional End in Mind” provided at the beginning of
each section of the facilitator guidebook, and look for how the designers have linked every exercise and
video to it.
4. Incorporate the 7 Habits Warm-Up.
Effective learning begins before a participant enters the program. As a facilitator, ensure participants
and their managers complete the 7 Habits Warm-Up prior to the program. Your facilitator guidebook
directs you to chart and continue to refer to their challenges throughout the session.
That’s a pretty weighty question. Care to expand?
1
Ask Dr. Covey
Top 10 Best Practices
105
FranklinCovey Speakers Bureau
Stephen M. R. Covey
Kory Kogon
Chris McChesney
Best-Selling Author,
CEO Advisor
Global Productivity Practice
Leader and Co-author; The
5 Choices to Extraordinary
Productivity
Global Execution Practice
Leader and Co-author; The
4 Disciplines of Execution
FranklinCovey’s Speakers Bureau is the hallmark of
thought leadership. There is no other single source that
has the content and the experts you are looking for. At
the FranklinCovey Speakers Bureau, you can book the
leading expert in executing goals, the author of The
Speed of Trust, and many others. Make sure your event
delivers inspiration, expertise, and lasting change.
To schedule a speaker, please call
1-888-554-1776 or visit
www.franklincoveyspeakersbureau.com.
106
CEU Credit Eligibility
How To Receive Continuing-Education Credit
Shortly after this workshop, you will receive an email from
FranklinCovey providing you a link. The link will require you to complete
a brief questionnaire related to the workshop objectives and learning
outcomes from this course. You will be able to print your own CEU
Certificate following completion of the questionnaire.
Questions? Feel free to contact FranklinCovey Continuing Education
Department directly at 1-888-868-1776.
Credit Hours (Eligible for Live Events Only)
• 5 Contact Hours/.6 CEU
• 6.0 CPE Hours
FranklinCovey is registered with the National Association of State Boards of
Accountancy (NASBA) as a sponsor of continuing professional education on
the National Registry of CPE Sponsors. State boards of accountancy have final
authority on the acceptance of individual courses for CPE credit. Complaints
regarding registered sponsors may be addressed to the National Registry of
CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.
Website: www.nasba.org
FranklinCovey has been approved as an Authorized Provider by the International
Association for Continuing Education and Training (IACET), 8405 Greensboro
Dr, Suite 800, McLean, VA 22102. In obtaining this approval, FranklinCovey
has demonstrated that it complies with the ANSI/IACET Standards which are
widely recognized as standards of good practice internationally. As a result their
Authorized Provider membership status, FranklinCovey is authorized to offer
IACET CEUs for its programs that qualify under the ANSI/IACET Standards.
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CFS110586 Version 1.1.8
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Morning SeSSionS

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