E-commerce - COEO Inkasso

Debt collection with sector competence –
E-commerce
coeo
Inkasso
The challenge of e-commerce – Creative debt collection for an
innovative sector
In spite of high payment morale compared to other countries, around nine per cent of
all German companies are burdened with bad debts. Paradoxically, however, a third
of all online traders still do without professional debt management of any kind. Only
10% consistently use a service provider for the collection of unpaid bills (source: ibi
Research).
Online trading is currently growing rapidly and is continually developing new ways
of increasing sales, the focus being on terminal devices with new ones appearing
on the market almost daily. Sophisticated methods of ordering and payment (e. g.
purchase on account) are still being used extensively and are, indeed, demanded by
the consumer.
The following are some developments that are creating challenges for this sector:
In the context of new methods of ordering and payment, the threat of defaults
occurring is greater than it has ever been before, while collection of the associated
debts is not only more costly and time-consuming but also necessitates a close
connection to one‘s own particular ERP system. From reminders to pay to court
collection proceedings, this requires precise knowledge of the law and procedures
and ties up a large number of personnel – whether for debtor accounting or getting
in touch with customers who are in default.
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Purchase on account
Mobile
Payment
Scoring
Debt collection 2.0
Billing
Risk
management
coeo
Inkasso
Small-ticket
receivables
Payment guarantee
Especially in the case of defaults on small bills, collection by the trading company
itself often makes no economic sense.
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Today, this fast-moving, trend-controlled sector is increasingly calling for creative
ideas on how to get customers to pay their bills. Dunning or sending out reminders
is not in itself sufficient any more. Effective but also innovative receivables management is therefore needed more urgently than ever before!
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This is where the services of coeo Inkasso come in. With specialist knowledge and
perfected processing procedures, professional receivable managers take on responsibility for collecting unpaid bills quickly, cost-efficiently, flexibly and appropriately
to the times. In addition, future bad debts can be minimised significantly by means
of creditworthiness checks, checks on whether time limits on payments are adhered
to and whether debts have become outdated due to the statute of limitations, as well
as long term monitoring.
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Gerade für Versorger bietet coeo Inkasso mit ihrer Historie in der Telekommunikationsbranche, die in Teilen einen identischen Entwicklungspfad wie die Versorgungscoeo
Inkasso
offers innovative
approaches
and
flexible
collection
models especially
wirtschaft
genommen
hat, innovative
Ansätze
und
flexible
Inkassomodelle:
for e-commerce:
Perfected, modern
Optimierte
Inkassoprozesse
collection–processes
direkt aus–dem
directly after
System des Versorgungsunternehmens
commercial
dunning
EVU
Interfacesdirekt
to many
online shop systems
Übergabe
ausestablished
dem Mandantensystem
(z.B. SAPsuch
IS-U)as pixi*
or shopware
Transfer unterschiedlicher
of responsibility for
debt collection also possible via
Nutzung
Kommunikationswege
web-based interface (SOAP)
Score-basierte Inkassostrategien, um automatisiert die optimale Scoring-based debt collection strategies in order to automatically Maßnahme unter Kosten-Nutzen-Aspekten zu wählen
select the best measures from a cost-benefit point of view.
Use of the
latest
communication
channels
for communication
with Nutzung
voll
automatisierter
Prozesse
bis zum
GMV (Gerichtlichen
the
debtor
(incl.
social
media)
Mahnverfahren)
Classification of VIP or Gold customers, incl. specially ways of
Umfangreiches
Webportal
für Mandanten
und Schuldner
addressing them
and processing
their cases
Extensive
web portal
clientsdes
andMandanten
debtors und coeo Inkasso
Enge
Verzahnung
der for
Systeme
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coeo
Inkasso
Address tracing and extensive reporting
Cascading use of nearly all available address service providers in
Germany
Use of our own investigation teams (desktop searching, searching in social networks etc.)
Extensive European and non-European network of debt collection
partners – coeo Inkasso in Germany is always the single point of
contact.
Powerful DWH solution that we developed ourselves
Individual reports and extensive customer analyses
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Today, the payment of unsettled receivables has to be as simple as the ordering process itself – at any time and via any terminal device. Professional, flexible receivables
management with specially trained staff is therefore indispensable if companies wish
to survive in this sector. The work done by coeo Inkasso not only focuses on extensive modern services but also, of course, on the maintenance and nourishment of
customer relationships in e-commerce. Once a customer has been gained with a great
deal of effort, attractive products and marketing aimed at specific target groups, it
must be ensured that the use of a debt collection company does not irretrievably
disrupt this customer relationship.
Today, „creative debt collection“ in particular is therefore called for, in addition to
know-how regarding collection processes and procedures.
Want to know how do we do this? Talk to us and we will show you.
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coeo
Inkasso
Experience/references
coeo Inkasso is a specialist provider of extensive services for e-commerce and, for
many years, has been working in a sector for which an innovative and flexible debt
collection partner is more important than ever before. We will be happy to provide
extensive references in a personal meeting. With this in mind, we look forward to
meeting you.
News/dates
Experience coeo Inkasso at the following trade fairs and conventions:
March 2016
May 2016
May 2016
September 2016
November 2016
Internet World
München
Treffpunkt eCommerce
Berlin
shopware community day
Ahaus
Treffpunkt eCommerce
Köln
Deutscher Handelskongress
Berlin
1 – 2 March 2016
10 – 11 May 2016
20 May 2016
1 September 2016
1 – 2 November 2016
For more information on our events, go to:
www.coeo-inkasso.de
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Curious?
Try us out! We look forward to your first receivable
collection request by post or fax, electronically or via a
special interface.
Any more questions?
We will be happy to answer them. Just give us a call or
send us an e-mail – without obligation. Our staff look
forward to working with you and your debtors.
Your person to contact
Michael A. Renz
Tel. +49 21 33 24 63-58
[email protected]
coeo Inkasso GmbH
Kieler Straße 16
41540 Dormagen
www.coeo-inkasso.de
Tel. +49 21 33 24 63-0
[email protected]