2009 Annual Report - Rutherford Regional Health System

ANNUAL
REPORT
2009
288 S. Ridgecrest Ave. • Rutherfordton, NC 28139
Phone: (828) 286-5000
www.MyRutherfordHospital.com
Dedication of the 2009 Annual Report
President’s Letter
relocation of outpatient services and the
demolition of the 1951 wing;
• The acquisition and operation of the
Woodlands Skilled Nursing Center;
• A $2.8 million modernization of the
hospital’s radiology department;
• The opening of the Lake Lure Area Medical
Services facility;
• The opening of an inpatient behavioral
health center in the hospital.
D
espite the many challenges the healthcare industry faced in
2009 Rutherford Hospital Inc. has much to be proud of when
we review the past year as an organization. I am pleased
that the leadership, the medical staff and the employees of RHI have
pulled together and shown great perseverance for the sake of providing
outstanding healthcare for our community and our region.
RHI continued to be recognized in 2009 as a leader in healthcare quality
and responsibility. In fact, RHI was recognized yet again as a Top 100
National Hospital by Thomson Reuters and as a Top 100 facility by
Cleverley + Associates. We accept these honors not for our own glory but in the name of
providing the best possible healthcare to you and your family.
In addition, many new processes and innovations were implemented in 2009 in order to
improve patient care. New methods of treating patients in Emergency Department and
through our EKG services are but a few examples of how we assure you that RHI will stay
abreast of the most efficient ways to provide our services to our customers.
J. Toliver Davis
He was a member of the First Baptist Church
of Forest City and served his country in the
United States Navy during World War II where
he received a Purple Heart, was awarded a Silver
Star and served in the United States Naval
Reserve retiring at the rank of Lt. Commander.
1922 - 2009
We welcomed new facility additions to our cancer program as well as the patient navigator
position to assist those diagnosed with cancer. Many other activities that you will read about
in this report serve notice that we are committed to providing the resources necessary to be
a leader in this area for cancer resources.
As I have stated before, it is our mission to provide you with expert care and outstanding
customer service marked by compassion. When you have a need, you should expect the
best from us, and you have my commitment that Rutherford Hospital Inc. will combine
experience with expertise and treatment options with well-coordinated services. It is my
pleasure to serve you as President and CEO of Rutherford Hospital Inc. and I look forward
to another memorable year in 2010.
David M. Bixler
President and CEO
Rutherford Hospital, Inc.
www.MyRutherfordHospital.com
J. Toliver Davis served over 30 years on the Board
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Auxiliary
Auxiliary Celebrates Another
Outstanding Year
The Auxiliary presented hospital CEO David Bixler and Trustee Joe Carson
a check for $68,335.24. The money was raised over the past year through
the Auxiliary’s various service projects and fund raising events.
The Rutherford Hospital Auxiliary in September was the
recipient of the 2009 Five Star Award at the North Carolina
Hospital Volunteers Annual Conference in Greensboro. The
Five Star Award is the highest ranking possible, which the
Rutherford Hospital Auxiliary has earned for 11 consecutive
years. A score of 400+ points earns the Five Star rating and
points are given for services including recruitment, scholarship
contributions, implementing new projects and promoting
National Volunteer Week. The Rutherford Hospital Auxiliary
scored 425 points.
In October new officers, the Extra
Mile Award, a $68,334 check
presentation and the recognition
of outstanding volunteers were on
the agenda for Auxiliary’s annual
meeting.
Letters To The Community
Outgoing Auxiliary president, Sharon Taylor, was honored
by receiving the Auxiliary’s Extra Mile Award. The award
is given to volunteers who unselfishly take on roles that
others may not want to accept, explained Ginger Dancy,
director of RHI volunteer services. “They are also willing
to accept weighty responsibilities that others are not willing
to accept at that particular time, so their willingness to
participate is very significant. They also may not realize how
their leadership has influenced others to do their best when
volunteering,” Dancy added.
Taylor has over 1,600 hours of volunteer service during the
eight years, and has served as chairman for the Surgery
Waiting area. She also has served on the Auxiliary board
in several areas when the Auxiliary received several honors
including, State Fund Raising Award, State Community
Related Award, Administrator of the Year Award and also
The Five Star Award for 11 consecutive years.
Taylor joins a prestigious group of other Extra Mile winners
including, first recipients Earl and Virginia Taylor in 1990;
Helen Rogers, Naomi Yelton, Peggy Wells, Colleen Biggerstaff,
Jackie Long, Margaret Miller, Darlene Gowan, Brenda Hess,
Bonnie Cherry, Dr. Joe and Mrs. Lib Godfrey, and Elisabeth
White. Extra Mile Award recipients who are deceased were
also mentioned, including Edna Robertson, Harry Stroud,
Pauline Chandler, Betty Keeter, Lib Monteith, Tommy Keeter
and Pat Melson.
Auxiliary volunteers serve in the Emergency Waiting, Front
Desk, Gift Shop, ICU Waiting, Medical Records, Massage
Therapy, Messenger, Outpatient Services, Pet Therapy,
Radiology and Surgery Waiting.
Volunteers also serve as Teen Volunteers, caretakers of St.
Luke’s Chapel, work with the Toy Chest, cancer program, tray
favors, Education Department for community programs and
also are clowns for special occasions.
Michael S. Wheeler, M.D.
Chairman, Board of Trustees
R
utherford Hospital Inc. in 2009 stood as an example of commitment – to its
mission, its vision, and its responsibility to the community. As difficult economic
times have shrouded the region and the nation, the residents of Rutherford and
surrounding counties took heart in knowing that Rutherford Hospital would not only
maintain a level of excellent care-giving, but would be recognized again for being a
leader in quality and efficiency. As you will read in the pages that follow, more than
one organization has given RHI recognition as a national Top 100 hospital. We hope this
serves as a reminder to all of our local residents that comprehensive medical care, delivered
with an emphasis on customer service, is available right here at home.
C. Phillip Whitworth, M.D.
Chief of Staff
T
he medical staff of Rutherford Hospital is committed to excellence in quality of care.
By examining processes involving patient care and comparing ourselves to national
guidelines and standards, the medical staff continues to meet this goal. The hospital
provides us with the latest technology to facilitate this quality. Our physicians direct
and supervise education and outreach programs in the community in coordination with
the hospital. The medical staff works as partners, with you the patient, to achieve and
maintain your best health and to promote healthy lifestyles in our community.
Rutherford Hospital, Inc.
Board of Trustees 2009
Michael Wheeler, M.D.
Joe Carson
David Eaker
Vice-Chairman
2009 Extra Mile Award
Winner, Sharon Taylor.
E. Thomas Hardin
Secretary
Two volunteers, Dr. Hampton Casebolt and
Kay Hollifield, were recognized for more than
2,000 hours of service and joined a group
of Lifetime Auxiliary members for their
dedication to the hospital. There were 20
other volunteers with at least 2,000 hours
of service. Helen Rogers was recognized for
15,000 hours of volunteer service.
Jerald DeLaGarza, M.D.
Chairman
Larry Harrill
Lee Harrill
Terry Hines
Matt Bright
Tommy Davis
Newly elected officers are Bobbie Bridges, president; Carolyn
Keever, vice president; Sharon Taylor, secretary and Dr. Hampton
Casebolt, treasurer.
Paul Deck
Grover Bradley
J. Toliver Davis
Lu Hamlin
Helyn Lowery
Steve McBrayer
Diane Hamrick
Treasurer
Rutherford Hospital, Inc.
Trustees Emeritus
Thomas J. Jaski, M.D.
Gordon Scott, III
James T. Tanner
Chuck Rivard
Joel Winker, M.D.
Lloyd Wood
Myra Johnson, Ph.D.
Dr. Hampton Casebolt and Kay Hollifield were
named Lifetime Auxiliary members
16
61 6 www.MyRutherfordHospital.com
www.MyRutherfordHospital.com
1
A Year In Review
Rutherford Hospital Named
A Top 100 National Hospital
RHI Joins Duke University Hospital As The
Only Hospitals Recognized In NC or SC.
and hospitals across the nation would certainly be an
understatement. This recognition is another affirmation
of the great progress our organization has made on a
national level.”
Dr. Mike Wheeler, chair of the RHI board of trustees,
added, “It’s very difficult to receive this award even once
because the organization has to perform in an
The National Benchmarks Award recognizes hospitals
with the highest hospital-wide performance compared
with the national peers, based on an overall score on the
100 Top Hospitals National Balanced Scorecard. This
award acknowledges the organizational achievement
Rutherford Hospital has made by aligning its board,
management team, employees, and medical staff in a
concerted effort to achieve balanced excellence.
RHI’s selection was based on objective statistical
performance measurement across five critical areas:
clinical process and outcomes, patient safety, patient
perception of care, operational efficiency, and financial
stability. In North Carolina, only RHI and Duke
University Hospital received this prestigious distinction.
No South Carolina hospitals were included.
This is the first year Thomson Reuters has awarded
the 100 Top Hospitals Everest Award for National
Benchmarks. This new award recognized 23 hospitals
nationally that combined high achievement with
significant long-term improvement, resulting in the highest
performance in the country at the end of five years.
Dave Bixler, RHI president and CEO, said, “To say that
this is good news during a challenging time for RHI
BENEFACTORS
The Duke Endowment
Buster and Louise Huggins
SPONSORS
Rutherford Hospital was selected by Thomson Reuters
Top Hospitals as a recipient of its 100 Top Hospitals
Award for the fourth consecutive year. The hospital
previously received the Thomson Reuters 100 Top
Performance Improvement
Leader award for 2005, 2006
and 2007.
This year, for the first time, the hospital is the
recipient of two national benchmark (highest
performance) awards: the 2008 Thomson Reuters 100
Top Hospitals National Benchmarks Award, and the 2008
Thomson Reuters 100 Top Hospitals Everest Award for
National Benchmarks, which was awarded to only 23
hospitals nationally.
The mission of Rutherford Hospital Foundation is to secure gifts of support for the hospital, insuring that the community continues to receive a broad range
of health-related services. Many of the programs that we support are directed toward those that we are otherwise unable to pay for their medical care. The
following hospital services received support through the Foundation in 2009: Asthma Camp, Health Ministry, Cardiac Care Scholarships, Lifeline Service
for Seniors in Need, Diabetes Education, Tobacco Prevention, Mammograms for Uninsured Women, Breast Cancer Patient Navigator, Cancer Resource
Center Renovation, Spiritual Care, Empty Arms Grief Support, Infant Car Seats and Patient Family Support Cancer Care Room.
United Way of Rutherford County
PATRONS
outstanding manner across so many different measures
and metrics, not just one. Also, the measures in the
study change annually based on new and higher
standards of care. Therefore, it should be a point of
pride in the hospital and in the community that we’ve
been able to maintain high levels of performance year
after year.”
Jim Bross, RHI vice president of operations, added, “The
100 Top Award program has never been something we
aspired to achieve. It is simply the result of a team effort
by our hospital board, leadership team and medical staff
to continuously improve the services we provide while
assuring good stewardship of the financial and other
resources of our hospital.”
American Cancer Society
American Lung Association
BB&T
Dr. and Mrs. Dean Backstrom
Camp Electric
Community Foundation of
Western North Carolina
Covenant Advisory Group –
Kirk and Cindy Wilkerson
Mrs. Lucy Daniel
Diamond Healthcare Corporation
Diversified Investment Advisors, Inc.
Duffie’s Copier Consultants
Fairfield Mountains Chapel
First United Methodist Church
Rutherfordton– Fellowship
Sunday School Class
Grace Hunter Trust
Larry and Libby Harrill
Haynes Memorial Baptist Church
Hickory Nut Gorge Olympiad
Dr. and Mrs. Jack Hoopes
Isothermal Planning and
Development Commission
Kiwanis Club of Rutherfordton
Lipscomb Signs
Mrs. Joan King
Gene and Mary Mitchell
The Pepsi Bottling Group
Peterson Associates
Phillips Edison and Company
First United Methodist Church, Forest
City - McKinney Walker Circle
Florence Baptist Church Helping Hands Class
Forest City Honda
Mr. and Mrs. Lee Harrill
Healing Touch Chiropractic Center
Henderson Care Center, Inc.
McCurry-Deck Motors
Moose Snacks and Vending
Mr. and Mrs. Paul McIntosh
Mr. Cy Miller
Mutual of Omaha
PSNC Energy
Queens Gap
The Remi Group
Dr. and Mrs. Michael Roberts
Rollins Med Gas Inc.
Rosnet, Inc.
Rutherford Hospital Auxiliary
Rutherford OB/GYN Associates
Rutherford Pediatrics, P.A.
Mr. J. Wallace Rutledge
Mr. and Mrs. Gordon Scott, III
Mrs. Tracy Short
Mr. Andrew Douglas Smith
Smith Drug
Mr. and Mrs. Jimmy Tanner, Jr.
Taylor and Viola Structual Engineers
Dr. and Mrs. John T. Tolhurst
Ricky and Cherie Toney
Tips to Toes
Gifts of $250 or more are recognized
above. Many, many other friends
joined in our efforts to support vital
hospital programs and services in
2008. Each gift is appreciated.
A Year of Special Events
Jean Chenoweth, senior vice president of performance
improvement and the 100 Top Hospitals programs at
Thomson Reuters, explained, “Repeat members of the 100
Top Hospitals list have very highly developed cultures of
performance improvement. It is part of the everyday job
for everyone. You can’t just be good at cutting expenses
or reducing mortality. You have to be a balanced, highperforming hospital.”
This is the 16th year Thomson Reuters has honored the
Top 100 hospitals and the national announcement of the
2009 award winners can be seen at www.100tophospitals.
com and www.modernhealthcare.com.
Mr. and Mrs. Britt Lowry
Lure of the Dragon Boat Racing
Managed Print
Matheny Real Estate
Marsh, Inc.
Mr. Derek Mason
Mission Healthcare System
Mr. Luther S. Morris
Mr. Louis Nanney, Jr.
Dr. Ruth Ann Nevils
TREE OF LIFE GIFTS
Mr. and Mrs. Pell Tanner
ANCO
Pilot Club of Rutherford County
Dave and Lynda Bixler
Rentenbach Constructors
Mrs. Nancy Boffemmyer
Rutherford Radiolocial Associates, PA
Bright Assest Management, LLC
Rutherfordton Presbyterian Church
Carolinas Healthcare System
The Sanger Clinic
Mr. Edgar Casner
SCANA Services, Inc.
Carver Center
ScImage
Coldwell Banker/650 West Realty, LLC Dr. Carol Selsor
Mr. Lance Coleman
SimplexGrinnell
Courtside Steaks
Mrs. Bonnie Stephens
Mrs. Ginger Dancy
TEAMHealth
Canteen Vending Service
Mr. and Mrs. Jimmy Tanner
Carolina CAT
Jerry and Gail Walker
Carson Contracting Company
Watts Water Technology
Evergreen Medical Services, Inc.
Worksite Services, Inc.
First Baptist Church of Forest City
First Baptist Church, Forest City PARTNERS
Love Circle Sunday School Class
Adaville Baptist Church - Couples II
First National Bank
Sunday School Class
Forest City Heating and Air
Mr. Daniel Bartel
Forest City Owls
Continental Freight Services
Mrs. Sylvia Frazier
Dr. and Mrs. Tom Jaski
Germack Audio Visual Services
Dunton United Methodist Church
Dr. and Mrs. Jason Glover
First Citizens Bank
Holland & Hamrick, Architects, P.A. First Methodist Church,
Holland Furniture Company
Rutherfordton - Garmon/Yelton
Lakeside Mills
Sunday School Class
Mrs. Susan M. Lloyd
Quorum Health Resources
Rutherford Internal Medicine Associates
Saint Francis Episcopal Church
Mr. and Mrs. Michael Tanner
The Tanner Foundation, Inc.
Wachovia
Wal-Mart
Wells Fargo
Youth Empowered Solutions (YES)
22nd Annual Golf Classic
Rutherford Hospital Foundation’s
Stargazer Ball
October 2, 2008
Rumbling Bald Resort
“Bettin on Better Times” Casino Night
May 30, 2009
Hot Stove Banquet
Hosted by the Forest City Owls
To Benefit Rutherford Hospital Foundation
January 31, 2009
Foundation Night with
The Forest City Owls
Fashion with a Passion
Featuring RHI Employees and Families
June 27, 2009
Doncaster Fashion Show
Legacy Giving Presentation and Brunch
women
Sponsored by Covenant Advisory Group
s for uninsured
45 mammogram by the “Fashion
Proceeds for Mammograms for Uninsured Women
le
ib
ss
po
were made
event held
February 13, 2009
ssion” women’s
Tanner Warehouse Sales
March 16-17 and September 22
Proceeds for 2009 Camp WheezKnot
with a Pa
in February.
2
www.MyRutherfordHospital.com
Rutherford Hospital, Inc. Annual Report 20091 515
Rutherford Hospital Foundation, Inc.
2009 Board of Directors
The Foundation Board of Directors is
committed to the mission of securing gifts of
support for Rutherford Hospital, Inc. Each
board member recognizes the responsibility of
good stewardship for the gifts that are received.
These experienced hearts, hands and minds
want to ensure that vital health programs
and services are developed and sustained.
The Foundation Directors believe strongly
in the value of our hospital to all in the
community and we strive to make it possible
for funds to be available to respond to the
medical needs now and in the future.
Mr. Brent Washburn
Chairman
Mrs. Diane S. Hamrick
Vice-Chairman
Mrs. Kerry Giles
Secretary
Dr. Tom Jaski
Treasurer
Mr. David Bixler
Dr. Joe Godfrey
Dr. Jack Hoopes
Rev. Billy Honeycutt
Mrs. Joan King
Mr. Paul McIntosh
Dr. Michael W. Roberts
Mr. J. Gordon Scott, III
Dr. Michael Wheeler
“Gifts That Touched Lives” in 2009
2009 was the year to try different approaches to raise funds for hospital programs and services. What a delightful
year we experienced! Our generous supporters blessed the Rutherford Hospital Foundation with more gifts than
ever before. We received 683 donations for $307,331 in total income. Both the number of gifts and the total giving
were up in 2009, a testament to the generosity of the people of our county during times of need.
Among our important milestones:
• Received second-year funding from The Duke Endowment to pay for our Cancer Resource Center
renovation and partially fund the Breast Cancer Navigator program. 67 women were given compassionate
care and access to additional resources during their cancer treatment and recovery as a result of this grant.
• Presented the 2009 Stargazer Ball with a “Bettin’ On Better Times” theme. Over 200 guests attended.
We were able to secure donated the space for our event, allowing us to generate additional proceeds
from the Ball.
• Paid Lifeline subscriptions for 51 precious seniors who were unable to afford this life-saving service.
This is an increase of 10 subscriptions over 2008.
• Totally funded Camp WheezKnot through sponsorships, grants and unrestricted gifts. 39 children attended
the summer camp. They enjoyed a medically supervised recreational camp and learned to better manage
their symptoms of childhood asthma.
• Presented the 22nd Annual Golf Classic at Cleghorn Plantation. 224 players, 40 volunteers and over
100 sponsors participated.
• Received $18,020 in grants other from small, regional grantors. One of these grants allowed our Cancer
Resource Center to offer tobacco prevention in our county schools.
• Completed a significant real estate transaction from Buster and Louise Huggins. This generous gift
resulted in a benefit to the Foundation of over $80,000.
• Offered “Fashion with a Passion” women’s event with Doncaster and Covenant Advisory Group to raise
money for mammograms for women without health insurance. 45 women were given mammograms as a
result of this event.
• Established Foundation Committees to address four donor prospect constituencies. These committees have
developed the framework and strategy to enter a significant fund-raising campaign for 2010. Over 60
community volunteers have committed their time and energy toward this campaign.
On behalf of the Board of Directors, I extend a sincere “Thank you” to our supporters and volunteers for
a successful year of service. Our Foundation is grateful for every gift of time, talent and treasure given to
support quality health care offered through our hospital.
F
Foundation
Chairman
B
Brent Washburn
w
welcomes guests to
tthe 22nd Annual
Golf Classic.
141 4 www.MyRutherfordHospital.com
Jill W. Miracle
Executive Director
Rutherford Hospital Foundation, Inc.
(828) 286-5070
RHI Earns Another
herr
Top Value Awardd
Rutherford Hospital this year
ar
ciates
made the Cleverley & Associates
sing
Top 100 Hospital List for 20099 using
the company’s Community Value Index
(CVI) ranking. Cleverley’s CVI was created to provide
a measure of the value that a hospital provides to
its community.
Every acute care hospital’s data in the United States
was reviewed with the following CVI components:
financial viability and plant reinvestment, hospital cost
structure, hospital charge structure, and hospital quality
performance. RHI has earned the right to be a called a
Five-Star and Top 100 facility by Cleverley & Associates
for achieving higher-than-average results in all four
CVI core areas.
Th Community Value Index list of top community
The
val providers was recently published in Cleverley
value
& Associates’ “State of the Hospital Industry –
2
2009
Edition.” Cleverley & Associates, based out
o Columbus, Ohio, is a recognized healthcare
of
financial consulting firm specializing in operational
benchmarking and performance enhancement strategies.
According to Cleverley & Associates, its Community
Value Index suggests that a hospital provides value
to the community when it is financially viable, is
appropriately reinvesting back into the facility,
maintains a low cost structure, has reasonable charges,
and provides high quality care to patients.
Written by William O. Cleverley, Ph.D., a noted expert
in healthcare finance, the “State of the Hospital
Industry” publication reports selected measures of
hospital financial performance and discusses the critical
factors that lie behind them. The publication focuses on
the U.S. acute-care hospital industry from 2005-2007.
It’s Here:
MyRutherfordHospital.com
Rutherford Hospital Inc. has proven its worth through
an outstanding medical staff, new technology, expanding
service lines, and staff who demonstrate the highest
standards of customer service.
Now RHI has a new website to reflect all of that and more.
In the latter part of 2009, MyRutherfordHospital.com was
launched in order to give patients and guests an expanded
view of RHI’s services and people. Among the features to
the new site are:
• Listings and descriptions of all services
performed by RHI departments and physicians
• A Find-A-Doctor search function to help
you locate a physician
• Easy access to listings of classes, events
and programs
• Symptom navigator similar to WebMD
• Videos and Tours of recent news and
interesting services
• Constant feeds for RHI news and health news
that are relevant to you
• Featured physicians and employees who work at
RHI to serve you
• Testimonials from patients, employees and
physicians about RHI
• CEO blog with the latest thoughts from
Dave Bixler
• Maps and resources for finding where our
services are offered
continued on page 4.
www.MyRutherfordHospital.com
Rutherford Hospital, Inc. Annual Report 2009 3 3
A Year In Review
It’s Here: MyRutherfordHospital.com continued from page 3.
• Stories and descriptions of how RHI is
benefiting the community and the region
And much more.
their information from the internet. We feel fortunate that
RHI can now adapt to the needs of its consumers more
easily with the creation of this site.”
RUTHERFORD HOSPITAL, INC.
SUMMARY OF PATIENT SERVICES
Created by a company called Medseek, the new site is more
pleasing to the eye, gives the consumer a greater perspective
about RHI’s capabilities, and allows for expanding features
as well. Podcasts, message boards, chat rooms and online bill
payment are all possibilities in the very near future.
Webber added that one of the first features that visitors
will find on the homepage of the new site is an item called
“Share Your Experience.” Here, patients and family members
can share with others their positive experiences at RHI. It’s
just one of the many ways the new website will invite the
community to be an active part in the life of RHI.
FISCAL YEAR
2009
“We’re excited about the new site, but we also are excited
about what can be added to it,” said Matt Webber,
RHI director of marketing. “The internet is changing
constantly and so are the consumers who prefer to get
“I think the public will be pleased with the look and
feel of the new site,” Webber said, “because this site was
designed with their needs in mind.”
New Emergency Department Process
Impacts Patient Satisfaction
Rutherford Hospital in March implemented a new strategy
to process its Emergency Department patients more quickly
and the resulting patient satisfaction scores have placed RHI
among national leaders, according to Press Ganey, which
measures healthcare patient satisfaction for 3,000 healthcare
institutions nationally.
Since March 9, when RHI adopted a more efficient
way of receiving E.D. patients and placing them into
treatment rooms with fewer delays, patients have ranked
the Emergency Department at Rutherford Hospital overall
in the 99th percentile nationally. That means RHI’s
scores place among the top 1 percent of all Emergency
Departments in the United States that treat 30,000 40,000 patients per year. In addition, patients rank their
experience at RHI in the 99th percentile of all North
Carolina hospitals. RHI’s overall score of 90.6 was
significantly greater than the average score of all other
North Carolina hospitals, which was 82.0.
The new process involves having a hospital staff member
greet each patient at the Emergency entrance between
8:30 a.m. and 10:30 p.m. The greeter, who is a Patient
and Family Support staff member, quickly takes basic
information from the patient and then leads them directly
into the Triage area if it is not occupied by another patient.
Once there, the Triage nurse performs a quick assessment
and conducts a short registration with the patient before
taking the patient immediately back to an available room
where treatment begins.
4 4 www.MyRutherfordHospital.com
Fiscal Year Ending September 30
Patients Admitted-Hospital*
Patient Days-Hospital*
Patient Days-Observation*
Average Daily Census-Total*
Total Licensed Beds*
Average Length of Stay-Hosptial*
Emergency Department Visits
Outpatient Visits
Home Care Visits
Hours of Companion Care
Physician Clinic Visits
Surgical Cases
Cardiac Catheterizations
MRI Procedures
CT Scan Procedures
Volunteer Hours (Adult & Teen)
Number of Paid Full Time Equivalent Personnel
5,829
21,398
541
59.9
143
3.7
40,048
55,825
29,108
10,503
60,477
3,688
50
3,127
12,588
25,454
696
FISCAL YEAR
2008
5,931
22,510
811
63.7
143
3.8
37,180
62,512
25,172
13,513
52,312
3,569
82
3,337
12,558
25,157
711
% CHANGE
-1.7%
-4.9%
-33.3%
-5.9%
N/C
-3.3%
7.7%
-10.7%
15.6%
-22.3%
15.6%
3.3%
-39.0%
-6.3%
0.2%
1.2%
-2.1%
* Excludes Newborns
Debra Collazo is one of the RHI patient liaisons who assists patients
through the new Emergency Department process begun in March 2009.
“The new process was developed by a variety of staff
members and is a way to help decrease wait times for
emergency patients,” said Joann Ullrich, RHI’s Emergency
Department nurse manager. “After starting the new
process, the E.D. staff quickly realized that it helps meet
our patients’ needs more promptly and keeps the flow
going; thus, wait times are lessened. The majority of time
this process occurs without delay. This has made us more
efficient and makes sure the patient is seen more quickly
than ever before.”
As part of an internal recognition program, the
Emergency Department nursing staff recently won an RHI
performance award for having the highest overall patient
satisfaction scores in the entire organization for the March
2009-May 2009 quarter, a feat never before accomplished
for Ullrich’s staff.
www.MyRutherfordHospital.com
Giving Back To Our Community
Community Benefit Report
Rutherford Hospital has supported its community for more than 100 years with quality medical care, wellness programs
and vital healthcare services. Community Benefit is collaboration with a community to benefit its residents – particularly
those below the poverty level, minorities, and underserved groups – by improving healthcare status and improving quality
of life. Improving access to services, health promotion and education, disease prevention and support groups are among the
services and activities that address these community health needs. As a not-for-profit hospital, RHI embraces its role as the
healthcare provider of choice for our community.
Charity Care (at cost)
$2,568,766
Medicaid Losses (at cost)
$6,461,690
Community Services
Community Benefit
Report FY 2009
Community Benefit Total
$42,565
$9,073,021
Rutherford Hospital, Inc. Annual Report 20091 313
Financial
RUTHERFORD HOSPITAL, INC.
SUMMARY OF REVENUE AND EXPENSES
New MRI “Puts Us
at the Forefront”
Fiscal Year Ending September 30
FISCAL YEAR
2009
FISCAL YEAR
2008
% CHANGE
SCHEDULE OF REVENUE
Inpatient Services
$80,260,315
$71,705,440
11.9%
Outpatient Services
135,713,730
103,114,172
31.6%
-3,600,932
5,426,918
-166.4%
112,129
282,503
-60.3%
7,613,746
-9,264,328
-182.2%
$220,098,988
$171,264,705
28.5%
-22,540,001
-15,220,057
48.1%
Adjustments for Medicare, Medicaid,
Managed Care and Other Payors
-119,762,090
-85,259,603
40.5%
TOTALS
$77,796,897
$70,785,045
9.9%
$48,128,719
$46,025,966
4.6%
Other Related Non patient Service
Grants and Contributions
Unrealized Gains on Funds Held
for Expansion and Improvement
Total Gross Revenue
Revenue Deductions:
Write-offs for Patients Unable
or Unwilling to Pay
SCHEDULE OF EXPENSES
Salaries, wages & employee benefits
Supplies, Services & Repairs
24,011,832
24,472,478
-1.9%
Professional Fees
2,928,121
2,070,446
41.4%
Depreciation & Amortization
5,775,863
5,762,975
0.2%
Interest & Debt Retirement
1,061,887
1,134,927
-6.4%
-4,109,525
-8,681,747
-52.7%
$77,796,897
$70,785,045
9.9%
Funds for expansion and improvement
of patient services and facilities
TOTALS
121 2 www.MyRutherfordHospital.com
www.MyRutherfordHospital.com
A new MRI has been
en
installed in the
hospital and Claudee
Waters, Director of
Radiology, said the
benefits of having
this new piece of
equipment – and
having it in a new
location –
are enormous.
Douglas Sheets Named President
of NC Medical Society
Douglas D. Sheets, MD, of Rutherford OB/GYN Associates was
installed as the 156th President of the North Carolina Medical
Society in October during the Society’s Annual Meeting in
Raleigh. Dr. Sheets succeeds Albert J. Osbahr, MD, of Hickory,
who served as president during the past year.
A strong advocate for physicians who practice in rural areas and
smaller communities, Dr. Sheets expects to address a variety of
issues during his tenure as president of the Medical Society.
“First, people will
appreciate that
we’ve moved our MRI services
inside the hospital instead of having it in a trailer
outside the building,” Waters explained. “So the
convenience factor alone will make people very happy.
Also, this puts all of our imaging services in one physical
space within the hospital.”
Dr. Luke Person, radiologist, added that the new MRI
is an upgrade from the hospital’s current MRI and will
provide better images and better diagnoses for patients.
“It puts us at the forefront of imaging technology,” said
Person. “There’s no need to travel elsewhere. We have it
here at home.”
Perhaps the greatest technological advantage the
new MRI will provide is more detailed breast exams,
something that Dr. Person says will give more peace of
mind to patients and better information to physicians
treating breast health issues. Breast MRIs and MRIguided breast biopsies are more thorough ways to detect
breast cancer, he said, and all of that means greater
accuracy of test results.
“In addition to the breast health issues this MRI will
address, we will experience better quality of all MRI
imaging,” Person added. “We will see improvements in
MRIs of the pelvis, abdomen, and small joints, and we
will see better imaging of the spine in cancer patients.
The end result is dramatic improvements for our patients
and the physicians who treat them.”
Douglas Sheets, MD (right) takes the gavel as president of the
NC Medical Society.
“Along with the many issues tied to health care system reform,
I expect to advocate for patient safety and welfare while
representing the Medical Society in the coming year,” Dr. Sheets
said. “We want to provide access to quality health care for all
citizens of our state.”
Dr. Sheets grew up in Churubusco, Indiana, where his mother
and father were the only EMTs in the area. He received his
undergraduate and medical degrees from Indiana University and
completed his residency training in OB/GYN and family practice
at Bayfront Medical Center in St. Petersburg, Florida.
Dr. Sheets says he has delivered almost 4,000 babies since he and
his wife Kay moved to Rutherfordton in 1978, when he entered
private practice with Rutherford OB/GYN Associates and joined
the staff at Rutherford Hospital. He has served as Chief for the
OB-GYN service and as Chief of Staff. He continues to serve on
several hospital committees.
Outside of his practice, Dr. Sheets enjoys making pottery and
stained glass, hiking, photography and spending time with his
three adult children who live in the area.
Rutherford Hospital, Inc. Annual Report 2009 5 5
A Year In Review
Rutherford Orthopaedics Breaks Ground to Expand Facility
A groundbreaking ceremony was held in August for a
new addition to the offices of Rutherford Orthopaedics.
Surgeons from Rutherford Orthopaedics joined RHI board
members, administrators and staff in announcing the
project, which is expected to be completed in 2010.
numbers of patients at Rutherford Orthopaedics, the
practice is expanding so that appointments can be made
more quickly and the coverage of surgeons at the hospital
can continue to span 24 hours a day, seven days a week.
“The addition at Rutherford Orthopaedics is in response
to growing demand by patients and the surrounding
communities to provide an even greater volume of
orthopedic services and care,” according to Dave Bixler,
Rutherford Hospital president and CEO.
Rutherford Orthopaedics employs all board-certified
orthopedic surgeons Drs. Mike Roberts and Chip Bond,
along with Dr. Jason Glover, who is a fellowship-trained
foot and ankle specialist.
Rutherford Orthopaedics has consistently produced among
the highest patient satisfaction results in the organization,
Bixler added. In order to more fully serve the growing
New Cancer Comfort
Room Created
Enduring cancer and the chemotherapy treatments
that often accompany the diagnosis can be as draining
emotionally as they are physically. The surroundings of
the treatment area for cancer patients, therefore, can
actually serve an effective purpose in the healing process.
Katie Miller, a patient and family support liaison at RHI,
RHI administrators and trustees joined the physicians from
Rutherford Orthopaedics to break ground on the expansion.
The hospital was proud to have implemented a new
electronic EKG management system in the fall. Five
new EKG machines were purchased to interface with
computers to make electronic interpretation possible.
Working in conjunction with our PACS system EKGs
can now be accessed from office or even home computers
and confirmed within minutes. The process has received
good feedback from physicians who read EKGs and the
hospital immediately saw the positive effects from the
technology. “We’re
happy to help
physicians deliver
more effective
patient care,” said
Joyce McCain,
director of
cardiopulmonary
services. “To have
what we have for a
hospital our size is
pretty amazing.”
saw this as an opportunity to help enhance a cancer
treatment room on the 2nd Medical Unit.
“After visiting a cancer patient, I had the desire to
provide a more comfortable room for the cancer patients
as they battle for their life. I thought the patients
deserved only the best for the last days,” said Miller.
“The first patient to utilize the newly designed room was
a newly diagnosed cancer patient. The nurse told me
she was coming from ICU and was very sick. I asked
a coworker to visit her and bring her a gift bag. The
patient was so appreciative and thanked her with tears.
Throughout the week the nurse said the patient kept
commenting on how she loved the pillow that was in the
gift bag. It was the perfect size to hold her head up on
the chair or to cradle her swollen arm while in bed. She
said she also enjoyed the plants and soft music that were
in the room as well.”
RHI is grateful to the Rutherford Hospital Auxiliary for
providing the funds to make this room so unique for
patients who need this special touch during a difficult
time in their lives.
6 6 www.MyRutherfordHospital.com
New EKG Process
Is Cutting-Edge
www.MyRutherfordHospital.com
Baby Expo 2009 A Big Success
In August Rutherford Hospital held its “Baby Expo 2009.”
Previously the event was called the RHI Baby Fair, but the
name change means that the focus has shifted more toward
information and education about services and programs
for expectant parents, new parents, grandparents and those
planning a pregnancy, according to Lucy Calhoun, RNC,
the event’s organizer and RHI’s coordinator of Great
Expectations. Among other activities, attendees met Sharai
Amaya, MD, the newest OB/GYN physician at Rutherford
OB/GYN Associates, as well as other practice physicians Jim
Godfrey, MD, Jeff Sabolovic, MD and Celeste Wiltse, MD.
Physicians from Rutherford OB/GYN Associates greet visitors at
the 2009 Baby Expo.
RHI Supports
Kids with Camps
Camp G.O.L.D. Rush Teaching kids to control
diabetes so diabetes doesn’t
control them is what Camp
G.O.L.D Rush is all about.
The first-ever installment
of this camp, organized
by Anita Phillips
of the RHI Education Departmentt andd
held this past summer, combined sports and fun with
diabetes education and support to give children with
diabetes, and their families, the tools they need to live
happy, healthy, balanced lives. Campers heard from
a tri-athlete who has learned to manage diabetes and
also enjoyed a hay ride, a puppet show, crafts, lunch,
petting and feeding two llamas, and learning how to
make healthy snacks.
Camp WheezKnot - RHI also presented “Camp
WheezKnot” again this past summer. The goal is to
offer a fun and safe camp for children ages 7-12 years
old who have common needs – to manage their chronic
asthma, have a medically supervised camp experience
and make friends for life! Over 25 volunteers staffed
the camp including regular camp leaders, RHI medical
staff, nurses and respiratory therapists. In addition
to educational sessions, the camp provided sports
activities, including swimming, boating, fishing, and
healthy foods, crafts and other entertainment.
Rutherford Hospital, Inc. Annual Report 20091 111
A Year In Review
Longtime VP Retires
Bill Chapman, RHI’s Vice President for Facility Services,
retired in September after 38 years of service to the
organization. A crowd filled the Norris Biggs classroom
at the hospital to wish Chapman well and to hear fond
recollections of his nearly four decades of service. Among
those present was Bob Jones, former CEO of the hospital,
who worked with Chapman for over a decade.
“Bill is a phenomenal person and the absolute best I
have ever worked with when it comes to facility services,”
Jones said. “He performed his job with the utmost
professionalism and was a man of integrity and honesty
every day he came to work here.”
Chapman said, “I thank God for the chance to work at a
job I love with tremendous people. I owe so much to my
family and my coworkers who helped through the good
times and the tough times.”
Hospital Names
New CFO
Bill Chapman and his family at his retirement ceremonies.
Insights Psychiatric
Resources Now Housed
in Spindale Office
Mary Millington was
recently named Chief
Financial Officer (CFO)
at Rutherford Hospital
after a national search.
Millington comes to
RHI from Northwest
Medical Center in
Bentonville, Arkansas,
where she served as
CFO since 2003. She
succeeded Jim Bross
in the CFO position.
RHI announced this year the opening of a new office for the
mental health clinic portion of its Insights Psychiatric Resources.
The new location is 393 Oak St. in Spindale, NC. Insights
Psychiatric Resources comprises two distinct programs - the
mental health clinic that has relocated to Spindale and an
inpatient behavioral health unit located on the 5th floor of
Rutherford Hospital.
Insights Psychiatric Resources, led by Mathew Joseph, M.D.,
provides advanced treatment for depression, anxiety, bipolar and
other mental health problems for adolescents, adults and seniors.
CEO Dave Bixler said, “We have earned a regional reputation
for high quality care and service. That quality is grounded in
our exceptional medical and clinical staff and their sensitivity to
the needs and concerns of our patients and families. Through
our effective treatment services, many people have found new
hope and new tools for healthy living.”
10
www.MyRutherfordHospital.com
New Cancer Resource Center
and Patient Navigator
Program Established
Rutherford Hospital partnered with The Duke
Endowment to build a new Cancer Resource Center and
initiate the Cancer Care Patient Navigator Program.
The partnership with The Duke Endowment to expand
the existing Cancer Outreach Program has placed
Rutherford Hospital in a position to offer cancer
patients and their families many educational and support
programs seen only at major cancer centers.
When you are facing
cancer, knowing that
you don’t have to do
it alone can make
all the difference. A
Patient Navigator is an
experienced cancer care
nurse who works with
patients from the time
of their diagnosis and
lends support through
treatment, recovery and
survivorship. Dee Allen,
RN, a cancer survivor
herself, currently serves as
Dee Allen, RN, cancer navigator
the Patient Navigator.
This program helps patients and their families to
better understand their diagnosis and treatment as well
as provide emotional support along the way. As the
treatment for cancer becomes increasingly complex, it
is important to know that Rutherford Hospital is here
to provide you with knowledgeable and caring medical
professionals who will be with you every step of the way.
The new Cancer Resource Center, unveiled to the public
in April and conveniently located in the OneSource
Healthcare Services building in Forest City, is a place
where patients come for support and resources. A
compassionate nurse experienced in cancer care is
available to help with Internet searches and answers
questions about treatment, side effects and financial
resources. An assortment of educational materials,
internet access, wigs, hats, scarves and prosthesis are
Members of the Pink Ladies cancer survivors group celebrate the
opening of the Cancer Resource Center.
available free to those who need them. Support programs
and groups are offered which help patients meet other
cancer survivors and learn ways to better cope with their
treatment and side effects.
Matt Rees, MD, oncologist, with Jamie Ingraham, Cancer Outreach
Coordinator at the opening of the Cancer Resource Center.
Rutherford Hospital, Inc. Annual Report 2009 7 7
A Year In Review
Helping the Uninsured Cancer Survivor’s Unique Idea
Thanks go to Arlene Coberg, a breast cancer survivor
Receive Mammograms
Haley Givens
Haley Givens, 12, remembers how being
diagnosed with cancer never stopped her
grandmother from dancing with the seniors
group and volunteering to help others.
Since then Haley has worked hard to make a
difference. She started by donating 10 inches of her
hair to the Locks of Love program. This program
makes wigs from donated hair for women and
children who are undergoing treatment for cancer.
But Haley did not stop there; her next project was
to collect aluminum pop-tops to raise money for the
Mammogram Program sponsored by the Rutherford
Hospital Foundation. This Cancer Outreach Program
helps women, who might not otherwise be able to
afford it, obtain a mammogram.
This past spring Haley decided there was still more she
could do. Along with her grandmother and mother,
Haley started to collect yard sale items. Haley and her
grandmother Freda Ledford proudly presented $200 to
the Pink Ladies Cancer Support Group of Rutherford
Hospital at one of the group’s meetings. When asked
what she would like to accomplish with her donation,
Haley stated, “I want my donation to help ladies here in
our community, to help them get mammograms.”
and member of the Pink Ladies Cancer Support Group.
She was saddened to hear that many women in our
county forgo having their
annual mammogram
because they do not have
medical insurance and
cannot afford the cost of
a mammogram.
She purchased a dozen
ceramic piggy banks,
spray painted them
pink, dressed them up
with pink ribbons and
hit the road. Along
Arlene Coberg
with the kindness of local
businesses, she has made it possible
for everyone to donate their change and help women
who need a mammogram. The proceeds go to the
Rutherford Hospital Foundation’s Mammogram
Program and 100 percent of the funds are used to
provide mammograms for women in our community.
“In just two weeks Arlene’s pink piggy banks collected
over $100. What a difference this will make for
women in our county!” states Jamie Ingraham,
RN, BSN, Cancer Outreach Coordinator for
Rutherford Hospital.
Cancer Survivors Try Hand at Dragon Boat Racing
“Team Mashed and Splashed,” a group of breast cancer
survivors from Rutherford and Spartanburg counties,
competed in its first Dragon Boat Race in August and
placed third in their division.
The motivation for these survivors to hit the water and paddle
their hearts out was to raise money to support Rutherford
Hospital Foundation’s Mammogram Program. The program
helps women who are medically uninsured and unable to afford
a screening mammogram obtain one free of charge.
Team Mashed and Splashed competed in its first Dragon Boat
Race in August.
8 8 www.MyRutherfordHospital.com
“This is one of many fund raising events that support the
Mammogram Program but none is more appreciated then
the effort these cancer survivors put forward to help others,”
stated Jill Miracle, Executive Director of Rutherford Hospital’s
Foundation. She added, “Each year the Foundation provides
screening mammograms for 80-100 women in our county and
the majority of the funding comes from individuals or groups
of women committed to helping others.”
The Dragon Boat Race in August was part of the Hickory
Nut Gorge Olympiad event that raises money for local
charities. Jamie Ingraham, Cancer Outreach Coordinator
for Rutherford Hospital and the team’s captain, said, “It is
an honor to be designated as one of the charities supported
by the Olympiad. There couldn’t be a better testament than
the spirit of these ladies that there is life after a cancer
diagnosis. I hope this encourages other cancer survivors to
join a support group and get involved.”
www.MyRutherfordHospital.com
RHI, UNC
Partner In Fight
Against Cancer
This year Rutherford Hospital and Dr. Matt Rees,
oncologist, announced a partnership with graduate
students from the University of North Carolina School
of Public Health and Walter Shepherd, Executive
Director of the North Carolina Comprehensive
Cancer Program, in the fight against cancer.
The joint project to develop a computerized cancer
risk assessment tool was launched this fall. A computer
program will provide individuals with a personalized
report outlining their risk of being diagnosed with
the six most common types of cancers. The level of an
individual’s risk is based on
their answers to questions about their family history
and health practices. Along with the capability to
provide a personalized cancer risk assessment, the
program will provide an individualized plan of how
to reduce the risk of being diagnosed with cancer
and ways to find cancer in its earliest stages when
treatment is most effective.
The Cancer Outreach Program plans to offer the
personalized cancer risk assessment to the community
free of charge at the Cancer Resource Center located
in Forest City, at community health fairs and on the
hospital’s website. Rutherford County will be the pilot
county for the project and there are plans to launch
the project statewide through the North Carolina
Comprehensive Cancer Program. The computer program
should be available for use in Rutherford County in the
spring of 2010.
Graduate students from UNC Chapel Hill met with hospital and
community members to discuss the cancer risk assessment tool.
New Physicians Join Medical Staff
Rutherford Hospital Inc. was pleased to welcome
three new physicians to the medical staff in 2009.
Sharai Amaya, M.D., an
Obstetrician/Gynecologist, joined
Rutherford OB/GYN Associates
in July. A native of Gaffney, SC,
Dr. Amaya attended Erskine
College, the Medical University
of South Carolina in Charleston,
and completed her residency in
the Greenville Hospital System
where she achieved the highest
academic standing in the
ded the
residency. Dr. Amaya was also awarded
Donald F. Richardson National Research Award by the American
College of Obstetricians and Gynecologists for research regarding
endometriosis.
Dr. Mary Campagna-Gibson,
neurologist, also recently joined
Rutherford Internal Medicine
Associates. With expertise in
neurology and sleep medicine,
Dr. Campagna-Gibson has a
clinical interest in all aspects
of neurodiagnostic medicine,
including epilepsy, sleep studies
and nerve conduction studies.
Dr. Rick Halliday joined the
RHI team of Hospitalists from
Craven Regional Medical Center
in New Bern, NC. He graduated
from North Carolina State
University and completed his
residency in Greenville NC. He
practiced hospitalist medicine
in Scottsdale and Phoenix, AZ,
before returning to NC to
practice at Craven Hospital. As
of September 1st he began serving as the Medical Director of the
hospitalist program at RHI. A hospitalist is a physician whose
primary focus is the medical care of hospitalized patients.
9