Welcome to HR@SWISS

Welcome to HR@SWISS
ETH Discovering Management
Reto Schmid, Head of Human Resources
October 4, 2013
We want you!
2
ETH Discovering Management, October 4, 2013
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
3
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
Do you want us as well?
Why would you / wouldn’t you want
to work for SWISS?
4
ETH Discovering Management, October 4, 2013
SWISS: who are we?
• 8’067 employees
1’263 pilots, 3’645 cabin crew members, 3’159 ground
• 74 nations
• Hired more than 1‘000 employees, 43 apprentices and
80 interns in 2012
• Created more than 200 new jobs
16%
Cabin Crew Members
45%
Ground
Pilots
39%
5
ETH Discovering Management, October 4, 2013
SWISS is an attractive employer
Rank 20 for Engineers
Rank 21 for IT
Rank 46 for Natural Sciences
6
ETH Discovering Management, October 4, 2013
SWISS is a multi-cultural company
Cockpit:
Safety culture
Cabin:
Customer culture
Ground:
Service culture
The
SWISS
Spirit
Management:
Performance culture
7
ETH Discovering Management, October 4, 2013
SWISS is back in the air and there to stay
SWISS has the ambition to be the best airline in Europe in terms of
quality of service und profitability
Profitable growth with an average EBIT-margin of 8%
8
ETH Discovering Management, October 4, 2013
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation &
Benefits
9
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
What do we pay – and what for?
• Base Salary
• Variable component for all employees
- Performance orientation / variabilization of cost
• Variable component for management
- we are all sitting in one boat  company targets only
- short term annual performance
• Long term incentive scheme for management
- long term stock market performance
• Voluntary one time payments
• Fringe Benefits
10
ETH Discovering Management, October 4, 2013
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
11
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
What is your performance / potential?
12
ETH Discovering Management, October 4, 2013
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
13
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
In what direction should we move?
Stay or Move?
Rotation?
Training Measures?
14
ETH Discovering Management, October 4, 2013
Rotations as valuable tool to broaden experience of
general management
# positions
Upper Management
3
1
1
15
1
1
1
1
ETH Discovering Management, October 4, 2013
1
2
4
2
1
2
1
1
2
2
2
4
3
1
2
4
7
1
2
2
1
1
5
4
2
1
1
2
2
5
3
How does the SWISS development landscape look
like?
Employee groups
Upper Mgt.
All employees
VP
Base Mgt.
Middle Mgt.
SD
D
SM
Education
Agreement
General
Training
Catalogue (GTC)
Special Training
Soft Skills
Coaching
Method Skills
etc.
GTC:
Methods &
Techniques of
Project Mgt.
Leadership
Training
Leadership Skills
(incl. Leadership
License)
Leadership License
Airline Business
Processes
Leadership
Advanced
Leadership Ahead
SWISS Campus
Reservation, Fares
& Ticketing
Sales/ Marketing
CLA
Star Alliance
ETH Discovering Management, October 4, 2013
Move Experts
(start as per end of
2013)
Specific Skills
Project Management
Project
Management
Training
Peer Coaching
IT Applications
M
Leadership
Individual
Development
Measures
e.g.
Product/ Company
16
High potentials / High performers
Various leadershiprelated trainings:
e.g. Change
Management,
Coaching etc.
GTC:
PRAGMAplus:
Project Mgmt. basic
GTC:
PRAGMAplus:
project
methodology, tools
& instruments
GTC:
Project Mgt. Plus
Project Leader
Coaching
Development landscape in cooperation with Lufthansa
Upper Mgt.
(predominantly) High potentials/ High performers
VP
School of
Business &
Corporate College
Soft Skills
SD
GMP
IMPM
F-Kurs
LH-Stammtisch
(regulars’ table)
Method Skills
C-Kurs
Leadership Skills
Middle Mgt.
Airline Business
D
IT
Product/ Company
SM
Gender-focused
training
Base Mgt.
etc.
IMpact
M
CLA
17
ETH Discovering Management, October 4, 2013
Explorers
Talents in
Sales
& Station
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
18
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
19
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
What kind of staff do we need to succeed with our
strategy?
Goal: Clear differentiation in a commodity business
Goal: Using strengths of the LH Group
to succeed in the market
Goal: Further improvement of
our business competencies
to secure profitability
COSTS
LEADERSHIP
CUSTOMERS
20
CAPACITY
ETH Discovering Management, October 4, 2013
Changing staff / skills required over time
Start-up
strategy
000
Redimensioning
Turnaround
000
4'895
4'395
000
3'642
000
5'237
4'774
23.0%
4'997
18.0%
3'732
11.7%
13.0%
9.0%
000
7.7%
5.6%
6.2%
-3.3%
0
8.0%
4.0%
3.3%
000
3.0%
-0.4%
-2.0%
000
-7.0%
EBIT margin
-12.1%
000
2002
000
000
4'893
28.0%
4'363
4'153
4'126
Future
strategy
Crisis
2003
2004
2005
-20.7%
Milestones
SWISS started on 1.4.2002
21
ETH Discovering Management, October 4, 2013
2006
2007
2008
2009
2010
2011
2012
2013
-12.0%
-17.0%
-22.0%
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
22
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
Creating the future together
23
ETH Discovering Management, October 4, 2013
Our HR lifecycle
Learning &
Competence
Management
Career
Succession
Management
Workforce
Planning
Performance
Management
Employer
Branding &
Sourcing
Compensation
& Benefits
24
Transition
ETH Discovering Management, October 4, 2013
Recruiting &
Onboarding
We want you!
25
ETH Discovering Management, October 4, 2013
Questions & Answers
26
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Ausbildung
27
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Ausbildung
Dauer der Ausbildung
4 Wochen Kurs bei Swiss AviationTraining
– Theorie in Service, Medical, Emergency, Door Training
– 2 Monate Einführung auf der Strecke
Kosten
Gesamte Ausbildung wird von SWISS
finanziert
28
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Karriere
Kurzstreckenflüge (EU)
– Economy, Business
Langstreckenflüge (IC)
– Economy, Business
Mit Berufsprüfung (BBT)
– InstruktorIN
– First Class
Führungsaufgaben
– MC EU (MC - MAITRE DE CABINE)
– MC IC
29
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Anforderungen
- Schweizerische Staatsangehörigkeit oder EU-Pass
- Mindestalter: 20 Jahre
- Mindestgrösse: 158 cm
- Normalgewicht
30
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Anforderungen
- Gute Gesundheit und Belastbarkeit
- Abgeschlossene Berufslehre oder entsprechende Schulbildung
- Sehr gute Sprachkenntnisse in Englisch und Deutsch; Französisch, Italienisch
oder Spanisch von Vorteil (Sprachaufenthalte empfohlen)
- Charmant, freundlich, kontaktfreudig, dienstleistungsorientiert
- Qualitätsbewusstsein im Sinne traditioneller Schweizer Gastfreundschaft
- Gepflegtes Erscheinungsbild, tadellose Umgangsform, keine sichtbaren Tattoos
- Flexibilität (z.B. unregelmässige Arbeitszeiten)
- Abgeschlossene militärische Grundausbildung (falls dienstpflichtig)
- Gute Schwimmkenntnisse
31
ETH Discovering Management, October 4, 2013
Cabin Crew Member
Bewerbungsablauf
– Bewerbung über swiss.com/career
– Vorauswahl gem. elektronischer Bewerbung
– Assessment
Mehr Informationen
Swiss International Air Lines Ltd.
Recruiting & Talent Scouting
Tel. +41 44 564 44 22
swiss.com/cabincrew
32
ETH Discovering Management, October 4, 2013
Pilot/in
33
ETH Discovering Management, October 4, 2013
Pilot/in
Anforderungen für eine Bewerbung bei SWISS
- Schweizerische Staatsangehörigkeit, EU-Pass oder EFTA-Staatsangehörigkeit
- 20 Jahre - 33. Geburtstag bei Einreichen der Bewerbung
- Körpergrösse min. 1.60 m / max. 1.98 m
- Höchste Volksschulstufe mit abgeschlossener Berufsausbildung (mind. 3 Jahre) oder
Matura/Abitur und/oder Berufsmatura/Fachhochschule
- Deutsch: Muttersprache oder Nachweis Niveau B2 gemäss Sprachenportfolio des
Europarates
- Englisch: Muttersprache oder Nachweis Niveau B2 (7), z.B. Cambridge First
Certificate A oder B
- Ein/e dienstpflichtige/r BewerberIn muss den Grundwehrdienst (CH: Rekrutenschule)
oder den Zivildienst (CH: „langer Einsatz“) zum Zeitpunkt der Bewerbung
abgeschlossen haben.
34
ETH Discovering Management, October 4, 2013
Pilot/in
Bewerbung
Eignungsabklärung
Eignungsabklärung
durch SWISS
35
ETH Discovering Management, October 4, 2013
Ausbildung
Ausbildung bei
Swiss AviationTraining
Line Intro
Einstieg bei SWISS
Pilot/in
Bewerbung
Persönlichkeitsabklärungen
Tests im
Flugtrainer
Apparate Test
Anmeldung
36
Leistungstest
ETH Discovering Management, October 4, 2013
Medizinische
Abklärung
Entscheid
Auswahlkommission
Pilot/in
Bewerbung
Swiss International Air Lines Ltd.
Flight Crew & Management Assessment Center
ZRHLX/OCTR
P.O. Box
CH-8058 Zürich-Flughafen
Tel. +41 44 564 57 61
[email protected]
SWISS.com oder
swiss-aviation-training.com
37
ETH Discovering Management, October 4, 2013