Maintenance Certificate

How to Request a Maintenance Certificate manually
through SAP Support Portal?
Options to Request a Maintenance Certificate
How to Request a Maintenance Certificate via System Data
How to Request a Maintenance Certificate via License Key
Display and Download the License Key & Maintenance Certificate Certificate
Appendix
19 August 2009
Content
1. Options to Request a Maintenance Certificate
2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1
4.2.
4.3
4.4
© SAP 2007 / Page 2
Install Maintenance Certificate
Example: Maintenance Certificate file
Display Installed Maintenance Certificate (ABAP)
Request Maintenance Certificate Before Upgrade
Options to Request a Maintenance Certificate
Via System Data
www.service.sap.com/system-data
One Step Access
New/Renew Maintenance Certificates
Download License Files easily
License Files are send to S-User email
address
Via License Keys
www.service.sap.com/licensekey
Option to change System Data
New/Renew Maintenance Certificates
License Files are send to specified email
address
© SAP 2007 / Page 3
Content
1. Options to Request a Maintenance Certificate
2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance
Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1
4.2.
4.3
4.4
© SAP 2007 / Page 4
Install Maintenance Certificate
Example: Maintenance Certificate file
Display Installed Maintenance Certificate (ABAP)
Request Maintenance Certificate Before Upgrade
Open System Data Application
1.
www.service.sap.com/systemdata
Start the application
Path in SAP Support Portal:
Data Administration -> System
Data
© SAP 2007 / Page 5
Choose System
2.
Choose System
from Recently Used Systems
Alternatively:
Display Systems
via search specifying „Customer
Number“, „Installation Number“
and/or „System ID“
Choose System
from result list
© SAP 2007 / Page 6
Display and Maintain System Details
3.
System Data application is
opened for selected System ID
4.
Choose tab „License Key &
Maintenance Certificate“
© SAP 2007 / Page 7
Renew Maintenance Certificates
Create the Request
5.
Choose „Renew Maintenance
Certificate(s)
Maintenance Certificates will be
requested for all available
Hardware Keys
6.
Choose „OK“ to confirm renewal
of Maintenance Certificates
7.
Confirmation message is
displayed:
Your request has been
successfully submitted.
You will receive an email with your
Maintenance Certificate
information and the certificates will
be displayed in the application.
© SAP 2007 / Page 8
Display and Download the License Key &
Maintenance Certificate via System Data
1.
Open System Data again and
choose tab „License Key &
Maintenance Certificate“
The generated Maintenance
Certificates
are displayed in the list
2.
Select rows, whith required
Hardware Keys (Multiple Selection
is enabled) and choose
„Display License Script“
The License Script will be
displayed in a new window. It
contains license data for all
selected Hardware Keys.
3.
Choose „Download to PC“ to
download the license file with
License Keys and Maintenance
Certificates to the PC
(see section „Install –
Maintenance Certificate“ for
installation instructions)
© SAP 2007 / Page 9
Content
1. Options to Request a Maintenance Certificate
2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance
Certificate
4. Appendix
4.1
4.2.
4.3
4.4
© SAP 2007 / Page 10
Install Maintenance Certificate
Example: Maintenance Certificate file
Display Installed Maintenance Certificate (ABAP)
Request Maintenance Certificate Before Upgrade
Open License Key Application
1.
www.service.sap.com/licensekey
Path in SAP Support Portal:
Keys & Requests -> License Keys
Choose in the Service Corner:
Request permanent license key
© SAP 2007 / Page 11
Open Installation
2.
Choose Installation
from Recently Used Installations
Alternatively:
Display Installation via Search
specifying „Customer Number“
and/or „Installation Number“
Choose Installation
from result list
© SAP 2007 / Page 12
Choose Installation
3.
Choose „Change details for
system“
Note: Choosing the SID (System
ID) will enter the Display Mode:
„Display details for system
It offers the download of already
requested Maintenance
Certificates
4.
Choose „Continue“ to reach
step 4 „Hardware Data“
© SAP 2007 / Page 13
Request the Maintenance Certificate
4.
Choose „Renew Maintenance
Certificate(s)“ to start the
Request
Maintenance Certificates will be
requested for all registered Hardware
Keys.
The table lists for hardware keys a row
with „Maintenance Certificate“. Not yet
available Maintenance Certificates are
indicated by „Not available“
5.
Choose „OK“ to confirm renewal
of Maintenance Certificates
6.
Message is displayed, choose
„Continue“ to submit the
request
The Status in the table changed from
„Not available“ to „Changed entry“
© SAP 2007 / Page 14
Review and Submit the Request
7.
Enter the email address.
Choose „Submit“ to request the
Maintenance Certificate
The Maintenance Certificate will
generated by SAP Support Global
Backbone and will be sent via email to
you.
It can be also downloaded via license
key application.
© SAP 2007 / Page 15
Display and Download the License Key &
Maintenance Certificate via License Key
1.
Choose System ID in column
„SID“ to display License keys
requests
2.
Choose „Continue“ to reach
step 4 „Hardware Data“
3.
Select rows, whith required
Hardware Keys and choose
„Display license script“
The License Script will be
displayed in a new window. It
contains license data for all
selected rows.
4.
Choose „Download to PC“ to
download the license file with
License Keys and Maintenance
Certificates to the PC
© SAP 2007 / Page 16
[…]
Content
1. Options to Request a Maintenance Certificate
2. How to Request a Maintenance Certificate via System Data
2.1. Submit the Request
2.2. Display and Download the License Key & Maintenance Certificate
3. How to Request a Maintenance Certificate via License Key
3.1. Submit the Request
3.2. Display and Download the License Key & Maintenance Certificate
4. Appendix
4.1 Install Maintenance Certificate
4.2. Example: Maintenance Certificate file
4.3 Display Installed Maintenance Certificate (ABAP)
4.4 Request Maintenance Certificate Before Upgrade
© SAP 2007 / Page 17
Install – Maintenance Certificate
SAP NetWeaver – Application Server ABAP
Transaction SLICENSE -> New License -> Install
SAP NetWeaver – Application Server Java
Visual Administrator -> Services -> Licensing Adapter
See details in document: License Keys for SAP Systems
http://www.service.sap.com/licensekey
© SAP 2008
2007 / Page 18
Maintenance Certificate File (text file)
----- Begin SAP License ----SAPSYSTEM=MAR
HARDWARE-KEY=P1719877629
INSTNO=0020224520
BEGIN=20080115
EXPIRATION=20080415
LKEY=MIIBOgYJKoZIhvcNAQcCoIIBKzCCAScCAQExCzAJBgUrDgMCGgUAM
AsGCSqGSIb3DQEHATGCAQYwggECAgEBMFgwUjELMAkGA1UEBhMCREUxHDA
aBgNVBAoTE215U0FQLmNvbSBXb3JrcGxhY2UxJTAjBgNVBAMTHG15U0FQL
mNvbSBXb3JrcGxhY2UgQ0EgKGRzYSkCAgGhMAkGBSsOAwIaBQCgXTAYBgk
qhkiG9w0BCQMxCwYJKoZIhv
SWPRODUCTNAME=Maintenance_DB6
SWPRODUCTLIMIT=2147483647
SYSTEM-NR=000000000310537041
SWPRODUCTNAME = Maintenance_<Database> indicates a Maintenance Certificate
© SAP 2008
2007 / Page 19
Display Installed Maintenance Certificate
(ABAP)
1.
Run transaction SLICENSE
2.
Choose „New Licenses“
3.
Section „Installed Licenses“
shows a table Maintenance
Certificates (issued for each
Hardware Key) and Product
Licenses.
© SAP 2007 / Page 20
Request Maintenance Certificate Before
Upgrade
1.
Maintenance Certificate can only requested for
systems as of SAP NetWeaver 7.0.
Button „Renew Maintenance Certificate(s)“ is
disabled and can not be selected.
2.
Before the upgrade:
Change System Information in License Key
application and select the target Product
Version
Afterwards Button „Renew Maintenance
Certificate(s)“ is enabled and can be selected
Proceed as described in section 3
© SAP 2007 / Page 21
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