ISSUE 2015 - Trailways

ISSUE 2015
S
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NEWS
INSIDE:
CHAIRMAN & PRESIDENT MESSAGES ................................3-4
BOARD SALUTES ELLSWORTH ............................................5-7
TEAM TRAILWAYS 78TH ANNUAL ROLL CALL .......................6
TRANSFORMING TRAILWAYS: UPDATED
STRATEGIC BUSINESS PLAN ..........................................10-12
TRAILWAYS BUS SAFETY COMPLIANCE NEWS ...................14
BOSS LADY: LORI MOORE, BURLINGTON TRAILWAYS ...... 22
TRAILWAYS CHARTER PROGRAM UPDATE ..........................25
SALES & MARKETING .............................................. 12 & 25-26
MEET YOUR BOARD, BOARD LIST ...................................18-19
STOCKHOLDERS IN THE NEWS ........................................32-36
STOCKHOLDER LIST BY STATE ........................................38-39
AFFILIATED PARTNERS .....................................................40-41
2015 CONFERENCE SCHEDULE .............................................42
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1
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2
T h e u l t i m a t e c l a s s.
CHAIRMAN’S MESSAGE
2 0 1 5 ISSUE
Table of Contents
Dear Colleagues, Affiliates and Friends;
A
s most of you are aware, this past fall
Gale C. Ellsworth, the Trailways president
& CEO for the past 18 years, announced
her retirement as of February 1, 2015. Our team
will be losing an extraordinary leader. She has been
Trailways’ number one champion expounding the
power of the brand.
We can’t thank her enough for her dedication
Tony Fiorini,
and for being our brand champion. I’m sure you’ll
Trailways Chairman join me in giving her great thanks and wishing her
2012-2014
all the best. I’ve worked with Gale as board
chairman for the past three years and served as a
board member under her leadership for many years prior to that. I can attest
that she is one of the most humble yet passionate CEO’s I’ve ever seen. She
cares deeply about Trailways and every Stockholder company.
Early on, Gale created the name
of “Stockholder” for the Trailways
You may not know that
affiliated companies, to ensure that
Gale had experience with
each of you realized your important
Trailways at an early age.
role and responsibility as leaders of
She and her brother rode the
the brand. Gale has never sought
Trailways bus from their home in
Alabama to visit their aunt in New the spotlight for herself. Her
Orleans, Louisiana for the annual
philosophy has always been to let
Madre Gras celebration and long
the Stockholders shine and that she
summer visits. She said she
did! When she assumed leadership
remembers those trips fondly
in 1997, Trailways had only 14 bus
and came to love Trailways; an
companies within its network.
affection that stayed with her
Today, there are 70. If fact, looking
through her later years as our
back, I think the survival of
president/CEO.
Trailways is greatly due to Gale’s
diligence.
With retirement from her Trailways leadership position, she is capping
a 30-year career. (Please see the related article about Ms. Ellsworth on the
next page.)
Going forward, while it will be impossible to replace Gale, the search for
Trailways’ next staff executive is already in motion and a search committee has
retained an executive recruiter to assist in the process. We have a succession
team is in place to ensure a smooth transition early this year (2015).
Lastly, an updated Trailways strategic business plan for 2015-2018 called
“Transforming Trailways” is being developed. The plan has been a significant
team effort, as outlined in the related story herein. I thank the planning
committee and all of you who contributed input along the way. We will talk
in detail about the plan at the March Stockholder’s Meeting & Conference in
Palm Springs, California (March 8-10, 2105). Z
Chairman’s Greeting:
Dear Colleagues, Affiliates and Friends.............................3
Message from the President & CEO, Gale Ellsworth ......4
Board Salute to Gale Ellsworth..........................................5
Team Trailways 78th Annual Roll Call ...............................8
Transforming Trailways: Strategic Planning Update ......8
Marin Joins Trailways as Senior VP ................................12
Trailways Bus Safety Compliance News .........................14
Incident Response Planning .............................................16
Trailways Transport & Travel Services
Directory Premieres...........................................................17
Meet Your Board & Board of Advisors’ List ....................18
Legislative News ...............................................................20
Trailways Group Purchasing Program Studied .............21
Boss Lady: Lori Moore, Burlington Trailways ...............22
“TeamTrailways”Portal: Your News Source ..................24
Trailways Charter Program Update .................................25
International Trailways Update ........................................28
Stockholders in the News ................................................32
Burlington Trailways Opens New Facility .......................34
Trailways Roster by State .................................................38
Affiliated Partners Roster .................................................40
2015 Conference Preview .................................................42
The Trailways Transportation System (Trailways),
founded in 1936, is comprised of 70 independently
owned or operated motorcoach companies based
throughout North America and Europe. Each
company adheres to the highest safety standards
as required by the United States Department of
Defense (DoD) or its country’s equivalent.
Published annually by the Trailways Transportation System for its Stockholder Companies.
Trailways Corporate Office address:
3554 Chain Bridge Road, Suite 202, Fairfax, VA
22030. Phone: 703-691-3052 / Fax: 703-691-9042.
Website: www.trailways.com
Member portal: www.teamtrailways.com
Email: [email protected]
For advertising information, please contact Diane
Walden, Vice President of Sales, at 703-897-4414
or at [email protected]. Produced by Gale
Ellsworth, president and CEO and Tracey Buswell
Simmons, corporate communications. Contact us
at 703-691-3052 or [email protected]. Special
thanks to editor, Mindy Long, our contributors,
Ruth Hill and Sandy Burgess and graphic designer,
Kittner Design, MD.
www.Trailways.com
Tony Fiorini
Silver State Trailways (CA/NV)
Trailways Chairman (2012-2014)
www.teamtrailways.com
(for Stockholders & Affiliates)
Follow Us
3
PRESIDENT’S MESSAGE
2 0 1 5 ISSUE
Thank You Team Trailways For A Great Journey
A
fter nearly 18 years at
the helm of Trailways,
I have announced my
retirement from Trailways effective
February 1, 2015.
Gale Ellsworth
Trailways President
and CEO
All of the organizational
milestones accomplished during
my tenure with Trailways are
the result of the combined
commitment, dedication and
the work of many, including the
Trailways board, staff and other
team members.
My service to Trailways has offered me the most rewarding experiences of my career.
I am incredibly thankful to have had this great opportunity
to work for such an outstanding organization, its team of
volunteer leaders, dedicated staff and, of course, a
committed team of Trailways motorcoach companies.
Trailways is a remarkable entity that possesses a
great heritage and it is a powerful travel-related
brand. I am truly honored to have been part of its
extraordinary history.
When I began this journey with Trailways
in 1997, we had a small office in downtown
Washington, D.C. It was just me… no
other staff members! I hired a couple of
project-related staffers, such as Diane
Walden in sales, to help secure affiliated
partners, vendors and suppliers (we had
none and now have approximately 100)
and Tracey (Buswell) Simmons to write
Trailways’ grand history (65th).
I was honored to receive the
close guidance and support of
four awesome board chairmen:
Gene Berardi (Adirondack, NY
& Pine Hill Trailways), Bill
Steele (Carolina Trailways),
Ron Moore (Burlington
Trailways) and Tony Fiorini
(Silver State Trailways).
4
The “Industry Roll-Up” in 1996-97 had the entire
industry extremely nervous—especially smaller bus
companies who were worried Coach USA would roll into
their territory/town and roll them right out of business as
they didn’t feel they could be as competitive. So, there
was a rush by many of these smaller bus companies to get
protection through Trailways and its well-known and
respected brand. This way, smaller companies would
receive instant brand recognition, globally.
The tragic events of 9/11 stunned and shocked
everyone. All of a sudden riding the bus was the only
way you could get across America. For weeks the bus
industry led the way in helping calm the country as far as
getting safely home. I even had stockbrokers calling me
asking what our Stock Exchange call letters were because
clients were calling them asking to invest in Trailways, the
bus company!
Throughout my tenure I have been surrounded and
supported by some great volunteer leaders who served
Trailways as members of the board of directors and
advisors. I, along with Trailways, were privileged to be the
recipient of their time, talent, financial contributions,
dedication and commitment to this grand organization
year after year! In particular, I was honored to receive the
(Clockwise from top left) Ronald (Ron) Moore, Burlington Traiways (IA)
2009-2011; Eugene (Gene) Berardi, Jr, Adirondack, New York & Pine Hill Trailways (NY) 1997-2000; Anthony (Tony) Fiorini, Silver State Trailways (CA/NV)
2012-2014 and William (Bill) Steele, Carolina Trailways (NC) 2000-2008.
PRESIDENT’S MESSAGE
2 0 1 5 ISSUE
Board Salutes
Gale Ellsworth
T
railways board and team members credit
retiring Trailways President & CEO
Gale Ellsworth with leadership that
helped revitalized the well-known brand.
My talented staff team gets in the holiday spirit (2014)
from left, Sabina Dhami, Joan Lesniewski,
Tracey Simmons, Terri Marin, Diane Walden and
Carmen Mobley.
close guidance and support of board chairmen in the
photographs..
How thoughtful and caring the vendors/suppliers were
in the very beginning and throughout my tenure. They
advised me on which shows to attend and which bus
companies to recruit. They have always made me feel
“welcomed and included” whenever I would stop by their
booths or saw them at trade events. They are always candid—and it is very helpful to have that kind of honesty!
Founded in 1936, Trailways is today comprised of
70-plus, independently owned or operated motorcoach
companies located throughout North America and
Europe. But when Ellsworth assumed leadership in
1997, Trailways had only 14 bus companies within its
network.
“Our team will be losing an extraordinary leader.
She has been Trailways’ No. 1 champion expounding the
power of the brand. Gale has steered our organization
through astonishing changes with her reformist,
entrepreneurial style of leadership. Because of her
visionary efforts, Trailways is positioned to continue its
continued on page 6
No matter where I am, I am always so proud to see
buses, whether it is one or 21, with “Trailways” blazoned
across the side traveling down the highway or parked
alongside a building!
Shamefully, I probably have more shades of red lipstick
than anyone else in the industry. Plus, I cannot go into a
clothing store without being drawn to anything red first
and foremost. Yes, there is more red clothing than any
other color hanging in my closet!
Lastly, I am so proud of how much work has been
accomplish by such a mighty, yet very small group of
talented staffers—nearly all of them have been supporting
Trailways since I first began my tenure over 17 years ago.
Again, thank you all for allowing me to serve
Trailways; I wish you safe travels and many Happy Trails! Z
Gale Ellsworth
Trailways President and CEO (1997-2015)
Gale’s trademark theme events are a highlight of the
Trailways annual conferences.
5
“Our team will be losing an
extraordinary leader. She has been
Trailways’ number one champion
expounding the power of the brand.
Gale has steered our organization
through astonishing changes with her
reformist, entrepreneurial style of
leadership. Because of her visionary
efforts, Trailways is positioned to
continue its advancement toward a
bright and progressive future.”
—Trailways Board Chairman,
Tony Fiorini (2012-2014)
Silver State Trailways
y (CA/NV)
(
)
A look back over the years with Trailways Stockholders
Stockholders,
friends and staff.
6
Board Salutes Gale Ellsworth continued
advancement toward a bright and progressive future,”
Trailways Board Chairman Tony Fiorini said.
At the core of her legacy is not only a larger network
of affiliated bus carriers, Fiorini said, but a litany of
service and program benefits that equate to stronger
brand value—all of which helped to rekindle the
Trailways legendary team spirit. She has also built a
highly popular, well-attended annual stockholders
conference that includes a diverse group of trade
representatives, affiliated partners and industry
supporters.
A succession team is in place to ensure smooth
transition in early 2015 as the search for Trailways’
next staff executive is already in motion; interested
parties may contact “Trailways Search Committee”
for application information through email only
([email protected]). Additionally, the Search
Committee has retained an executive recruiter to
assist in the process.
With retirement from her Trailways leadership
position, Ellsworth is capping a 30-year career
leading professional societies, foundations and trade
organizations, all of which have been headquartered
in the national capital region. She began in 1985 as
vice president of marketing for the National Society
of Fund Raising Executives, an association serving
philanthropic fundraisers. There she advanced
through marketing, membership,
public affairs and
operation positions
to president. In 1994,
she became the executive
director of an association
serving women in the
communications field as
well as director of the
association’s educational
foundation. She
signed-on as Trailways’
president and “chief
brand champion”
in 1997. Z
Gale and
Team
Trailways
throughout
the years.
7
F E AT U R E
2 0 1 5 ISSUE
Team Trailways 78th Annual Roll Call at the 2014 Stockholders Meeting
& Conference in March 2014 in Destin, Florida. (Below) This year’s meeting
will take place in Indian Wells, California (Palm Springs), March 8-10, 2015.
Transforming Trailways:
T
Updated Strategic Business Plan
he Trailways Strategic Planning Committee,
composed of company owners from throughout the
network, is in the final stages of developing an
updated, three-year Trailways Strategic Plan (2015-2018).
Co-chairs are Curtis Riggs of VIA Trailways of AZ/CA and
Tom Bazow, Excursions Trailways, IN/OH.
The committee will next meet on February 2-4, 2015,
at the Trailways headquarters in Fairfax, VA, to further the
initiative and have invited interested Stockholders to
participate; so, it’s not too late to give feedback. (Please
call Trailways at 703-691-3052 for details, for the
survey or to provide general comments.)
Looking ahead, the committee plans to present
the interim draft to the Board at the March
board meeting, and then give a presentation at the
2015 Annual Stockholders Meeting & Conference in
California, March 8-10, 2015 (Miramonte Resort, Indian
Wells, CA). (See page 42 for details.)
8
Goal:
2015–2018 Trailways Strategic Plan
To create a stronger Trailways
organization that can better serve, support
and benefit its unified network of superior,
safe, reliable and profitable passenger
ground transportation companies.
Riggs said, “We will address new or realigned programs
to enhance and expand the well-being and growth of your
company through its affiliation with Trailways.”
He said Trailways will address other measures or
directives that may be used to develop and formulate
long-term initiatives to help realign, strengthen and transform Trailways. “These far-reaching endeavors have one
single purpose: to create a stronger organization that can
continued on page 10
F E AT U R E
2 0 1 5 ISSUE
better serve, support and benefit a
unified network of superior, safe,
reliable and profitable passenger
ground transportation companies
affiliated with Trailways.”
Background on the planning
process:
What is a BRAND?
A brand is…
X Something that customers ask for by name
X The name used by customers when talking
about the product with other people
X When people think of the name rather than
the product
75 percent of respondents
identified customer service
and the caliber of their
employees as their greatest
strengths. Their biggest
concern was being able to
recruit and to retain enough
outstanding
employees, especially
drivers.
The process has been comprehenX Something which has developed a personalsive. A thorough evaluation of
Q The second survey (June
ity of its own, beyond the product itself
Trailways began in the fall of 2013
2014) was titled “Trailways:
X Something that people would pay a premium
with an in-depth Trailways Brand
Its Future.” It asked
for under that—and no other name
Study. The study included trends and
Trailways Stockholders to
assess Trailways as an entity
analyses of issues, including challenges
and its future, etc. The survey
or obstacles that might deter the
was
an
excellent
opportunity
to receive feedback
well-being and growth of our organization.
Then the committee held its first meeting in Dallas
(March 2014) with the support of Echo Trailways as the
local host. Afterwards, in the summer of 2014,
Stockholders were asked to complete two surveys.
Q The first was a Trailways Stockholder Self
Evaluation. It captured individual data about how a
company feels about its strengths as perceived by its
customers and employees regarding its competitive
position in the marketplace. The evaluation showed
from Stockholders about Trailways: its mission,
its brand value, strengths, weaknesses, future
opportunities, likes and dislikes, and more.
Comments about the mission clustered around
internal and external purposes for Trailways.
Internally, the Stockholders desire help increasing
their business income, such as through more
charter referrals. Externally, the primary desire
is to continue providing the safe, reliable, courteous
service to passengers that has earned for Trailways
its well-respected brand name.
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F E AT U R E
2 0 1 5 ISSUE
The Trailways Strategic Planning Committee meeting at the network’s administrative headquarters in Fairfax, VA, in
June of 2014.
Stockholders provided suggestions
about areas they would like to see improved,
developed or forwarded, i.e. the brand,
operations, marketing, services, programs,
structure and direction.
In June of 2014, the committee met
again (see above photograph). The committee
continued to evaluate research findings,
strategize and develop a new Trailways vision
supported by long-range goals, objectives
and action plans, leading up to the February
meeting and initial draft preparation. It was
an extensive and thorough effort!
Thank you to all Stockholders for
providing the committee with critical
guidance. Your support will help with the
efforts to formulate a solid, progressive
and fruitful plan that will help strengthen
the value of Trailways on your company’s
behalf. Z
Trailways 2014 Strategic Planning Committee Membership
(as of 11/7/14)
(From left front)
• Brian Crow, Trailways Board Advisor (Canada)
• Chris Mnichowski, Heartland Trailways (MO)
• Tom McCaughey, Flagship Trailways (RI)
• Marcia Milton, First Priority Trailways (MD)
• Jonathan Berzas, Fullington Trailways (PA)
• Gene Berardi, Jr., Adirondack, New York and Pine Hill Trailways (NY)
• Dr. Phil Kuehl, Ph. D., Westat; Meeting Facilitator (standing left)
• Curtis Riggs, VIA Trailways (AZ/CA); Committee Co-Chair
• Alex Berardi, Adirondack, New York & Pine Hill Trailways (NY)
(standing right)
• Tom Bazow, Excursions Trailways (IN/OH); Committee Co-Chair
• Tim Birnie, Birnie Trailways (NY)
• Shannon Rhodes, Capital Trailways (AL)
• Larry Hundt, Great Canadian Trailways (Ontario)
• Tony Fiorini, Silver State Trailways (CA/NV); Trailways Chairman
(Note—New members of the committee joining after June 2014 are not pictured.)
About
Trailways, founded in 1936, has been transporting North American citizens and international visitors for nearly
80 years with point-to-point transportation on modern transport and other high-styled vehicles at practical
fares. Trailways transport service providers offer premium passenger transport and tourism services between, to,
and from all key tourist destinations and major cities. Other services include sightseeing and travel planning,
group moves, shuttle, airport transfers, corporate excursions, transit and supplementary intermodal by means
of ground, air and rail as well as sea access. All companies are Department of Defense (DoD) safety-certified
(or it’s country equivalent). For more information visit: www.trailways.com; or call 703.691.3052 Z
11
SPECIAL REPORT
2 0 1 5 ISSUE
Marin Joins Trailways as New Senior VP
T
erri Marin has joined the
Trailways organization as the
new senior vice president of
marketing & communications
(October 2014). She is already
making great contributions to the
team and will be at the March
conference in California. Many of
you know Marin. She comes to
Terri Marin, Senior
Trailways from Consolidated Safety
Vice President of
Services (CSS)—most recently its
Marketing &
subsidiary, the Transportation Safety
Communications
Exchange (TSX). There she
marketed participation in TSX’s safety certification program to motor carriers throughout the USA.
“Trailways is a highly respected transportation
brand that the traveling public has looked to since
its beginnings in 1936. My own first bus trip as a
child was on a Trailways coach, driven by my
uncle. Trailways is part of my heritage and I am
excited to be part of its future.”
—TERRI MARIN
She oversees the day-to-day marketing activities,
including the development, implementation and
management of all strategic and operational activities such
as group sales, advertising, stockholder services and
network expansion with an emphasis on activities aimed
at brand awareness worldwide. Z
Trailways is a Winning Team…
By Terri Marin, Trailways Senior VP-Sales & Marketing
T
hank you for all the emails welcoming me to the
Team. It was a pleasure to meet many of our
Stockholders and many of our Affiliated Partners
during the California Bus Association annual meeting
(October 2014) in CA. Over the next few months I hope to
have the opportunity to meet the rest of this great team.
In November (2014), I held my first network-wide sales
and marketing meeting (via conference call) with
Stockholders and sales/charter contacts. The purpose of
these calls is specifically to discuss a variety of Trailways
corporate enhancements pertaining to the charter group
sales process for managing the Request for Quotes via
phone and/or website submissions.
In addition, on the November 2014 call, we discussed:
X Stockholders response time on charter quotes to home office;
X Sales technique enhancements on calls and emails (goal to
secure a higher % of booked trips from our Charter business);
X Market research — the Trailways brand;
X Current stockholders assistance for network expansion in open
territories;
X Trailways bus wraps;
X Community outreach;
X Future plans for 2015 (Trailways Website-Improvements).
With the powerful Trailways brand name, why is it that a
greater number of quote request are not booked? After
spending time listening to callers, our sales team determined
there was potential for enhancing the Customer/Trailways
12
dialogue. Going forward we will provide additional
information the caller may not have realized they should be
thinking about before they select the right motor carrier to
transport their tour group, school, athletic team church
group and so on. These request calls are an excellent
opportunity for us to educate consumers and to differentiate
Trailways from the other motorcoach companies.
I am all about leading with safety first! What do
Trailways Stockholders have that the other 4,000 legally
registered motorcoach companies don’t? Bragging rights! All
Trailways companies are Department of Defense (DOD)
approved and undergo safety audits every two years. This
designation guarantees that every Trailways company participates in the North American transportation industry’s most
stringent annual on-site safety inspection and audit, which is
implemented by the US DOD.
We also mention other qualities about our Trailways carriers:
• Nearly 80 years of experience;
• The entire Trailways network of vehicles is supported by
real-time GPS;
• Our Companies are highly service oriented;
• All our carriers must maintain extremely high operational
standards to affiliate and remain affiliated within the brand.
Our goal is to make it obvious that a Trailways
company is their BEST choice! For the full minutes on
this meeting and many updates since then, please see the
Trailways stockholder news portal www.teamtrailways.com
(Sales & Marketing tab) or contact [email protected]. Z
SPECIAL REPORT
2 0 1 5 ISSUE
Trailways Bus Safety
Compliance News
By Phil Hanley, Trailways Safety Compliance Director
O
ne of my goals at Trailways is to share news and
provide insight with you via conference calls
several times a year. On the fall 2014 (October)
call, for example, we covered:
When to File Motor Carrier Identification
Reports (MCS-150): Annually on Company
Anniversary Date
Update your Motor Carrier Identification Reports
(MCS-150) on your anniversary date even if you have
updated within the past 24 months. Failure to do so may
result in your operating authority being revoked. File
every 24 months according to the following schedule:
(See 390.19 of the FMCSRs)
USDOT Number
ending in:
Must file by the
last day of:
1
January
2
February
3
March
4
April
5
May
6
June
7
July
8
August
9
September
0
October
DOT’s ADA Reporting Regulations: Due
Annually on the last Monday of October
The Department of Transportation’s Americans with
Disabilities Act reporting regulations require over-the-road
bus (OTRB) companies to submit three types of reports
annually by the last Monday of every October. Each annual
report covers the time period from October 1 of the prior
calendar year through September of the current calendar
year. The three reports are:
A. Annual Summary Report of Individual Accessible/
Equivalent Service Requests and Response/Service
Provided
14
B. Fixed Route OTRB Company’s Annual Lift Use
Summary
C. Annual Report of the OTRBs Purchased/Leased and
Overall Fleet Data
More information on each report and the types of
OTRB companies who need to complete them is available
at: www.fmcsa.dot.gov/rules-regulations/bus/company/
ada-guidelines.htm
The mailing address to which all
reports must be sent is as follows:
Federal Motor Carrier Safety Administration
Office of Information Management MC-RIS,
1200 New Jersey Avenue SE,
Washington DC 20590
Please send all completed Facilities, Terminal and
Equipment Inspection Reports to me as well: phil@
trailways.com. (Note—these online DoD reports are
prepared by Consolidated Safety Services. Please send the
cover sheet and the entire report.)
In other news, I represented
Trailways at several industry events
in 2014. For example, the
Commercial Vehicle Safety
Alliance (CVSA) conference in
Buffalo, NY (September 2014).
Approximately 600 government
officials, enforcement and industry
members attended in an effort to affect meaningful changes
in transportation safety.
The general session included regulatory updates from
the Canadian Council of Motor Transport Administrators
(CCMTA), the Secretaria de Comunicaciones y Transportes
(SCT) and the U.S. Federal Motor Carrier Safety
Administration (FMCSA). The general session also featured
a federal roundtable discussion featuring Bill Bronrott,
Deputy Administrator, FMCSA; Darren E. Christle, Executive
Director, Manitoba Infastructure & Transportation, CCMTA,
and Chairman of the CCMTA Standing Committee on
Compliance and Regulatory Affairs; and Federico
Dominguez Zuloaga, Federal Motor Carrier Administrator,
SCT.
SPECIAL REPORT
2 0 1 5 ISSUE
The roundtable
discussions included
a series of membergenerated topics
that were discussed
amongst the
members of the
panel, as well as a
Q&A session with
the audience. As
you may have
heard, CVSA
transitioned to its
new leadership for
Steve Keppler, Executive Director
—Commercial Vehicle Safety
2014-2015.
Alliance (left) with Phil Hanley.
Captain William
“Bill” Reese from
the Idaho State Police is the new president. Major Jay
Thompson of the Arkansas Highway Police is vice
president. Julius Debuschewitz of Yukon Highways and
Public Works is secretary. Sergeant Thomas Fuller of the
New York State Police is immediate past-president. Keep in
touch at www.cvsa.org
I also attended and was a panelist at the Society for
Collegiate Travel and Expense Management meeting in
Colorado (September 2014). We discussed charter travel
and risk management. Our goal was to discuss and give
advice on the many considerations involved when planning
college bus trips as far as risk management. I also promoted
use of Trailways carriers, of course. The panel session,
organized by Anthony Travel Inc., also included John
Anthony, president/CEO, Anthony Travel (moderator) and
Wenda Singor-Dueck, director, operations control at Argus
International. To read the presentation, go to the www.
TeamTrailways.com portal (Safety tab). You may recall that
Anthony Travel’s Ed Lane spoke at the Trailways meeting
last year in Florida.
Lastly, I represented Trailways at the 21st National
Conference on Rural Public & Intercity Bus
Transportation (October 2014). Many interesting topics
continued on page 16
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Birnie Trailways
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CEO
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15
SPECIAL REPORT
2 0 1 5 ISSUE
were discussed that were of vital interest
to the motor coach industry. For example,
they discussed the value of having a safety
management system implemented within
each intercity bus operation. The
recurring theme throughout the conference
was establishing a working relationship
with the local transit entities to ensure
that people in the outlining and rural
regions are served.
For the above, the states worked
together and drew upon funding from
the federal and state level for 100 percent
funding appropriations. (visit http://
www.ribtc.org/)
The National Bus Traffic Association
attended this meeting as well. They
described some of their efforts to connect
both public and private carriers to meet
increased travel needs in rural regions of
the country. The framework of national
connectivity was explained. There are
There have been some unique
approaches taken to ensure
the continuation of intercity
bus service. The states of
Michigan and Wisconsin both
faced challenges ensuring
that rural areas of their states
receive intercity bus service
with meaningful connectivity
to the national
transportation network.
methods for transit agencies and the motor
coach industry to work together to ensure
availability of access to transportation
for rural areas by partnering with local
agencies to “fill in the gap” for rural
transportation. It is important that
Trailways continue to attend and foster
this working relationships. Z
Phil Hanley: 703-944-9605 cell or
[email protected].
Phil Hanley (left), Safety
Compliance Director at
Trailways with John Anthony,
president/CEO, Anthony
Travel, at the Society for
Collegiate Travel and Expense
Management meeting.
Incident Response Planning
T
he Trailways brand office asks that all Trailways
Stockholders please develop, then implement and
test a serious incident response plan. Being prepared for an incident is the most important thing you can
do at your company, along with ongoing training of course.
• To help you, we provided all Stockholders with the crisis
communication plan from Trailways and the Lancer
Insurance Companies, a long-time Trailways Affiliated
Partner. (Both are also located on the TeamTrailways
portal to download or call us for the PDFs).
Trailways asks that all operators please make sure to
alert the brand office should any serious incident occur at
your company. We often receive media telephone inquiries
and calls from the public.
Call us at 703-691-3052 during business hours (9 am-5
pm Eastern Time zone) or call the Trailways Operator
Hotlines:
1-877-786-8735 • 1-703-362-8438 • 1-703-580-5322
Also, please copy us on any news advisories via email
[email protected].
We encourage you to review the plans and compare
16
them to your company’s current crisis communications plan
for any improvements. If you believe that your company’s
plan contains important information which could enhance
the Trailways corporate version, we would appreciate a copy
(and/or excerpts). Please email us at bustrails@trailways.
com or mail it to Trailways: 3550 Chain Bridge Road,
Suite 202 Fairfax, VA 22030. You can also call us at
703-691-3052. Thank you.
Several other Trailways Affiliated Partners offer
insurance. We thank all our partners for their support of
Trailways carriers for this vital service. (For a contact list,
see the Affiliated Partners on page 40-41. Z
•
•
•
•
•
•
•
•
Captive Resources, LLC
National Interstate Insurance Company
NTIS Group, LLC
PA Post Agency, LLC
Protective Insurance Company
Shore Funding Ltd.
Shriver Insurance Agency
Transportation Insurance Brokers
SOCIAL MEDIA & MARKETING NEWS
2 0 1 5 ISSUE
Transport and Travel Services
Directory Premieres
T
he first
“Trailways
Transport
and Travel Services
Directory” is now
published in both
print and digital
versions (July
2014). It promotes Team
Trailways’ services
and products to
group travel and tour leaders. Copies were mailed to all
Stockholders. Please call for more copies 703-691-3052
x 105. The print version is used at tradeshows and events
to promote all Trailways companies. It is also provided
upon request. The digital version (see screen shots this
page) is on the Trailways website home page for online
reference (www.trailways.com). Next year, plans are to
expand the information in the directory to include more
about each company, such as vehicle photos, service
descriptions, markets served and more. Z
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Tel: (905) 336-8830 Fax: (905) 336-8873
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17
B O A R D U P D AT E S
2 0 1 5 ISSUE
Meet Your Trailways Board
An ongoing series of profiles about new board members
J. Alan Thrasher,
Thrasher Brothers Trailways, AL
A
lan Thrasher was elected to
the Trailways Board of
Directors in March 2014
for a three-year term (2014-2017).
He has also served on the board in
the past. He represents Trailways’
Southeast Region. He is president
and co-owner of Thrasher Brothers
Trailways in Birmingham, AL, a
company his father, Jim Thrasher,
Alan Thrasher
founded in 1971. Thrasher also
sits on the board of the United
Motorcoach Association. He said one of his priorities is to
help find new opportunities for the Trailways network of
companies to work together for mutual benefit. Thrasher
has been at the helm for several national and international
Trailways transportation projects, including the Vancouver
2010 Winter Olympics and the 2012 Democratic National
Convention.
“One of the opportunities we need to develop is
the interchange of drivers and equipment
within the guidelines of federal law,” he said.
“There’s also potential for more organized
competition with low-cost carriers that do not
have Trailways’ decades of safe and secure
operations behind them.”
— Alan Thrasher
Thrasher and his sister Alyce acquired ownership of the
bus company in 2007. Thrasher Brothers Trailways has been
affiliated with the Trailways network for nearly 15 years. Z
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Trailways Board of Advisors 2015 (as of 12/18/2014)
Ronald (Ron) Moore*
Thomas (Tom) Bazow*
Trailways Secretary
Anthony (Tony) Fiorini*
Eugene (Gene) Berardi, Jr*
Director
Trailways Chairman
President
Silver State Trailways CA/NV
701 South Fee Ana Street
Placentia, CA 92870
Office Phone: 714-577-0180
Website: www.silverstatetrailways.com
Past Trailways Chairman
President
Burlington Trailways
906 Broadway
P. O. Box 531
West Burlington, IA 52655
Office Phone: 319-753-2864 Ext. 111
Website: www.burlingtontrailways.com
William (Bill) Gentry
Scott A. Riccio
President
Excursions Trailways of IN/OH
4405 W. Washington Center Rd., Ste A
Ft. Wayne, IN 46818-1500
Office Phone: 260-485-6167
Website: www.excursionstrailways.com
Director
President
Gentry Trailways
2519 Mitchell Street
Knoxville, TN 379-6139
Office Phone: 865-523-2796
Website: www.gentrytrailways.com
Director
President
NorthEast Trailways of Maine
23i5 Goddard Road
Lewiston, ME 04240-1001
Office Phone:
207-784-3159
Website: www.NortheastCharterTour.com
Jonathan T. Berzas*
Director
Timothy (Tim) Hancock
Curtis A. Riggs*
Gaetan Bolduc
Scott Henry*
President/CEO
Adirondack, New York & Pine Hill
Trailways
499 Hurley Avenue
Hurley, NY 12443-5118
Office Phone: 845-339-4230 Ext. 137
Website: www.trailwaysny.com
President/CEO
Fullington Trailways
P. O. Box 211
Clearfield, PA 16830-2319
Office Phone: 814-765-7871
Toll Free:
800-252-3893
Website: www.FullingtonTours.com
Advisor
President & CEO
Prevost Car, Inc.
35 Gagnon Boulevard
Ste-Claire (Quebec)
Canada GOR 2 VO
Office Phone: 418-883-2888 Ext. 2201
Website: www.prevostcar.com
Roman Cornell
Advisor
Senior Vice President, East
ABC Companies
17469 West Colonial Drive
Winter Garden, FL 34787
Office Phone: 407-656-7977 Ext. 7111
Website: www.abc-companies.com
Brian Crow
Director
President
Arrow Trailways of Texas
403 North 2nd Street
Post Office Box 850
Killeen, TX 76541
Office Phone: 254-526-0545.
Website: www.arrowtrailways.com
Director
President
Martz Trailways Group
(Martz, First Class, Gold Line and
National Coach Trailways)
239 Old River Road
Wilkes-Barre, PA 18773
Office Phone: 570-821-3838
Website: www.martztrailways.com
Joseph (Joe) E. Kobussen
Director
President
Kobussen Trailways
W-914 County Road CE
Kaukauna, WI 54130-3712
Office Phone: 920-766-0606
Website: www.Kobussen.com
Advisor
President
Brian E. Crow Consulting, LTD
22 Wilberforce Avenue
Box 1798
Niagara-on-the-Lake
LOS IJ0 Canada
Office Phone: 289-868-9223
Thomas (Tom) McCaughey
Donald Ferrone
Marcia F. Milton
Director
President
Prairie Trailways
27 East Monroe Street, Suite 515
Chicago, IL 60603-5647
Office Phone: 312-251-3100
Website: www.prairietrailways.com
Director
President
Flagship Trailways
11 Sharpe Drive
Cranston, RI 02920-4402
Office Phone: 401-946-6705 Ext. 106
Website: www.flagshiptrailways.com
Director
President/CEO
First Priority Trailways
4203 Forestville Road
District Heights, MD 20747
Office Phone: 301-568-3500
Website: www.firstprioritytours.com
Trailways Treasurer
President & CEO
VIA Trailways of CA/AZ
300 Grogan Avenue
Merced, CA 95341
Office Phone: 209-384-1315
Website: www.viabus.travel
J. Alan Thrasher
Director
President
Thrasher Brothers Trailways
6400 First Avenue South
Birmingham, AL 35212
Office Phone: 205-591-8811
Website: www.ThrasherTrailways.com
Jerry Williams
Director
President
Lone Star Trailways
2828 Teague
Tyler, TX 75701
Office Phone: 903-561-6095
Website: www.LoneStarTrailways.com
Patricia Ziska
Advisor
Vice President New Coach Sales
Motor Coach Industries, Inc. (MCI)
200 East Oakton Street
Des Plaines, IL 60018
Office Phone: 847-285-2172
Website: www.miccoach.com
Website: www.setra-coaches.com
Gale C. Ellsworth (retiring 1/30/2015)
President & CEO
Ex-Officio
Trailways Transportation System, Inc.
354 Chain Bridge Road, Suite 20airfax,
VA 22030-2709
Office Phone: 703-691-3052
Website: www.trailways.com
* Executive Committee Members
www.TeamTrailways.com
19
L E G I S L AT I V E N E W S
2 0 1 5 ISSUE
Legislative News
By Scott Riccio, NorthEast Trailways, Maine
Trailways Legislative Committee Chair
I
am always pleased to see many Trailways owners at
the United Motorcoach Association annual Capitol
Hill Days in Washington, D.C. (June 25, 2014).
Thank you to for helping with this intensive effort to
communicate our issues in Congress.
As you may know, the motorcoach tour and travel
industry contributes nearly $112.7 billion in total
economic activity, and has one of the strongest safety
records among all modes of transportation. We are
proud to share this message on Capitol Hill as part of
our event.
The Trailways owners joined
other national bus owners for 284
prescheduled appointments with
members of the House of
Representatives from their districts
and their state senators. Why
participate? It’s important to meet
with the congressional staffers on
the Hill in Washington because
Scott Riccio
they are not the same staff at the state
or local offices. As you build relationships with the
Washington staff, you can contact them directly when
issues arise.
UMA Capitol Hill dates are earlier than usual
next year: March 18-19, 2015. I hope to see you
there and please note that most appointments can
be set up jointly with other Trailways and/or UMA
members. All appointments are pre-arranged for
you and talking points are provided and reviewed
at a briefing in advance.
To recap, our key message points were: preservation
of charter bus protections; return to zero federal fuel
tax for over-the-road buses; and increased
opportunities for contracting with local transit
agencies. We also discussed many regulatory reforms,
such as: due process for imminent hazard and
out-of-service orders; prohibition on third-party
inspection requirements; local entity requirements for
registrations of charter bus operators and en-route
inspections.
Of course, UMA and Trailways and other bus
associations provide updates monthly on issues that
need your response and support. We appreciate all of
you who took the time to advocate for our industry.
Victor Parra, president and CEO of the United
Motorcoach Association, said at the morning meeting,
“The messages you share will have a positive impact on
important policies and legislation that affect the ability
of your business to thrive and grow. Your presence
makes a difference.”
continued on next page
Trailways company owners join together on the steps of
the US Capitol for UMA Capitol Hill Days (June 2014).
Front row, left to right: Joan Libby, Cavalier Trailways,
MA and Marcia Milton, First Priority Trailways, MD/DC.
Middle: Joe Kobussen, Kobussen Trailways, WI, Tracey
Simmons, Trailways corporate communications liaison
and Gale and Bill Allen, Amador Trailways, CA. Back
row: Alan Thrasher, Thrasher Trailways, AL , Tom
Giddens, Pacific Coachways Trailways, CA and Scott
Riccio, NorthEast Trailways, ME.
20
Trailways was a breakfast sponsor during
United Motorcoach
Association’s annual
Capitol Hill Days in 2014.
L E G I S L AT I V E N E W S
2 0 1 5 ISSUE
UMA later shared news from their Industry
Assessment Survey (October 2014):
O Business for operators increased for 58 percent in
2013, only 13 percent showed drop. Up by 3 percent
points over 2012.
O Financial position improved for 66 percent of
operators, up 4 percent points over 2012
O The number of new coaches purchased in 2013
increased by 17.4 percent
O Planned new coach purchases for 2014 are up by 9.3
percent
O 72 percent now have Wi-Fi and 110 outlets on
coaches, 3xs more than 2013
O 57 percent reported an increase in number of days
per trip
O Operators are still struggling to grasp FMCSA safety
management cycle
O Still not taking advantage of federal tire and fuel
tax refunds
Alan Barksdale, center, a driver with First Priority
Trailways, MD/DC gets a thank you for his driving by
Alan Thrasher (left) and Joe Kobussen (right). First
Priority Trailways was a transportation provider during
UMA’s event.
O 62 percent are not facing competition from local
transit, which could make them complacent
O Consequently, 66 percent have NOT renewed their
registration on FTA website to get charter work.
http://ftawebprod.fta.dot.gov/CharterRegistration/
CharterService/CharterServiceNew.aspx
O 85 percent do not have electronic logging on board
O 58 percent have fatigue management program in
place
O Only 17 percent are active in state and local political
affairs
O The top three operational issues are: driver training,
driver recruitment and retention, and fuel costs
O 92 percent provide healthcare coverage for FTEs;
47 percent ready for “Obamacare” but 32 percent
are not sure
O Marketing challenges: maintaining current customer
base, reaching new customers and increasing
website traffic Z
Joe Kobussen with Rep. Tom Petri (R-WI), member of
the House Transportation and Infrastructure Committee.
Trailways Group
Purchasing Program Studied
A
vast (US $1.5-billion dollar) “group supply and
purchasing” company contacted Trailways last summer (2014). They have been seeking partnerships
with the passenger-ground transportation industry (buses,
school buses, etc.). In October 2014 the Board agreed to
pursue the program. The Strategic Planning Committee
will work with this company to strategize the first 50 key
suppliers that would be selected to kick-off the Trailways
Group Purchasing Program. Stay tuned. Z
21
BOSS LADY
2 0 1 5 ISSUE
Lori Moore, Burlington Trailways
Corporate Secretary
L
ori met her husband Ron
Moore (President of
Burlington Trailways) on
a bus trip and they’ve been riding
together in life and business for 44
years. Lori began her company
leadership role in 1981 when the
Moores sold their New Jersey
motorcoach company and moved
Lori Moore
their family to Iowa to get out of the
big city and back to Lori’s Midwestern family roots. They called their new company Burlington Trailways, a founding name of National Trailways Bus
System that five companies formed in 1936 to support and
promote independent motor coach owners and operators.
What career did you envision as a youth?
I grew up in Indiana, became a teacher and taught
school until I married. Then I stayed home to rear our
three children (two boys and a girl) until we moved from
New Jersey to Iowa. Trailways became a part of my life
early on because I rode Trailways to and from home while I
was in college.
How did you come into the bus business?
When we moved to Iowa, Ron asked me if I would like
to work part time in the company. I wanted to help him
because we were basically starting over. Of course, I found
out that his idea of part time is a 12-hour day! I started by
doing pretty much everything, especially the billing and
accounting—and all the reports for various agencies.
What prepared you for your leadership role and who
were your mentors?
When we first came to Iowa, there was another
Trailways company in the state and a woman there who
helped me a lot with my reports. I had no business background at all, so I learned as I went along — particularly
from my mistakes. Then we had a family friend who
became our accountant, and he helped me out. I just did
what had to be done. It probably took me about a year
before I became comfortable with what I had to do.
Describe your typical day and the most satisfying and
challenging aspects of your job.
We start about 5:30 a.m. I visit the bus depot to
22
handle finances and prepare
daily reports. We have a daily
morning staff meeting at 8:15
that usually lasts about 45
minutes. After that, I go to
the post office and the tour
office and pick up stuff from
there, take them their mail
and anything for the main office.
I try to get out of here by 5 — a 12-hour day is pretty
common.
ILLUSTRATION: JULIETTE BORDA
Boss Lady:
Describe the company’s culture and commitment to
customers that you want in your employees.
We have a family culture. We help one another out,
and though we may not always agree about things, we try
to work out things together. This carries over to our feeling
about being on Team Trailways. If someone is on a long
charter trip and something goes wrong, you can get help
from a team member. Working together helps us all in
business.
For our company, we look for people who value family
life. Also, we want people who have integrity. Prayer is a
big part of how we operate and and we even pray about
who has integrity before we hire them! We don’t want
anyone who will cut corners in business or anywhere.
Which other Trailways companies do you partner
with most often?
We work with Huskey Trailways and Don Ferrone at
Prairie Trailways in Chicago on charters. If we have a
charter group on the east coast, we work with Adirondack
Trailways. We work with whatever company is in the area
we are going to and we ask their permission to pick up in
their territory.
What do you do for fun and relaxation? Where is
your favorite travel destination?
Our two boys work in the company, so we see each
other all the time. About once a year in the summer, we
take time off just to have fun together with the whole
family —including our seven grandchildren. We take a
bus to someplace like Niagara Falls, New York City or the
Jersey shore. Z
By Ruth Hill, contributing writer
SOCIAL MEDIA & MARKETING NEWS
2 0 1 5 ISSUE
“TeamTrailways” Portal: Your News Source
T
railways upgraded its news portal for Stockholders last
summer (2014) with great assistance from Chris Jarrard
(Echo Trailways, Dallas). Go to www.teamtrailways.com
to read news, share and post.
• First-time users, click on any “Read More” link on any category
to leave a comment.
• See the open forum to start a new dialog (click “Read More”
link).
• You can create a (semi) private article of your own (not just to
comment), just register with Trailways by sending your email to
[email protected]. Or call 703-691-3052 x 205. Once we’ve
established your account in the system, you can publish anytime.
How you can comment: Go to www.teamtrailways.com and
follow these steps to post or join a conversation:
Step 1— Click on any “Read More” button.
Step 2— Enter your name and email in the required fields.
Step 3— Add your custom message.
Step 4— Post your comment. (All “new” comments are approved
by the administrator before they appear the first time). Z
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24
SOCIAL MEDIA & MARKETING NEWS
2 0 1 5 ISSUE
Trailways Charter Program Update
T
he Trailways Group Charter
Department assists Trailways
Stockholder Companies
with the sale of group and charter
transportation services.
Trailways Brand
Promise: Charters
X SAFETY FIRST—All Trailways
Stockholder companies and
motorcoaches are required to
possess the US Department
of Defense (DoD) Safety
designation. This designation
guarantees that each Trailways company participates in
the North American transportation industry’s most
stringent annual onsite safety inspection and audit,
implemented by the US DoD.
X Affiliated Carriers shall strive to provide superior
ground transport vehicles, operated by well-trained,
personable, safety-conscious drivers, who deliver
reliable, prompt service.
X Affiliated Carriers shall provide clean, well-maintained,
late-model, mechanically sound and comfortably
enhanced vehicles that are clearly branded Trailways.
continued on next page
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25
SOCIAL MEDIA & MARKETING NEWS
2 0 1 5 ISSUE
Trailways Charter Program cont.
X Passenger amenities may include 110 outlets, WI-FI,
AV and current interior comforts, i.e., AC, heat, clean
restrooms, reading lights, updated seating with neck/
headrest and overhead luggage space.
X The outside of vehicle shall be clean and
well-maintained, without dents or cracked windshield.
Customer Comments...
2014 Trailways Post-Trip Surveys
Mid-Atlantic lacrosse team trip…
“I received an outstanding report on our
bus drivers from this trip! The drivers
were awesome!”
Washington, D.C., corporate charter…
“8 stars! Our driver was knowledgeable
and professional, friendly, patient
and fun!”
Utah performing arts group…
“Our experience and vehicle
were excellent! Our driver, Lynn,
was wonderful!”
Baylor University, TX…
“We had a great trip, and Trailways
was an excellent choice for us.”
Growth of the Trailways Charter Department at the
Fairfax, VA, brand office continues to expand. We strive to
augment your sales staff and help you increase your profits.
Since the board of directors launched the charter
program in 2011, nearly 500 trips have been booked and
nearly $2.5 million in revenue has been generated through
the Trailways Charter Department for Stockholder
companies (2011 to October 2014).
Why do people contact the Trailways home office for
charter quotes? They recognize the Trailways brand name.
The company, founded in 1936, is a trusted name in
transportation. Customers often say that they prefer
one-stop-shopping for their charter needs.
Overall there were more than 1.3 million sessions on
the www.trailways.com website. Customers are also
finding your company on the www.trailways.com website
under your Stockholder Profile Page. There were
approximately 200,000 views of the profile pages
(October 2013 to September 2014).
Also, nearly 50 trips a year are booked with
26
Stockholder companies from leads referred directly to
Stockholder companies from the Fairfax brand office.
Thank you for your support and participation. For
details, please contact Terri Marin at [email protected] or
[email protected] 703-691-3052 x 105. Z
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27
I N T E R N AT I O N A L N E W S
2 0 1 5 ISSUE
International
Trailways News:
Canada & Europe
Canada
Report from Larry Hundt, President of
Great Canadian Trailways
C
anada’s dollar value has dropped, and though this is
good news for travelers from the US, it’s challenging
Canadian motorcoach operators. Border issues and
industry regulation also continue to affect companies that
operate under the maple leaf.
“We used to have a stronger Canadian dollar,” Hundt
said, “but now it’s about ten cents lower that the American
dollar. This means the cost of coaches is rising for our
operators. The upside is that the value of equipment is
higher now.” The lower dollar value makes Canada a
more affordable destination for travelers from the US and
elsewhere, he said, and Canadian-owned used motorcoach
equipment is once again more affordable for buyers from
outside the country.
especially when agents ask that passengers disembark with
luggage, answer questions and have passports scanned. “
Hundt said the motorcoach industry regulation,
especially for line runs, continues to be the domain of
individual provinces. This means there is often better trade
between Canadian provinces and the US than there is
among provinces.
“We can’t trade between our provinces in some cases, so
this means here in Ontario we can’t buy the beautiful wines
of British Columbia but we can enjoy the array that comes
Another thing affecting operators is a new free trade
agreement with the European Union. Hundt said this
development makes European equipment more reasonable
in price for Canadians because it can come into the country
duty-free.
“The new agreement opens new opportunities to grow
trade and business for Canadians, and I look for the US to
follow,” Hundt added.
Border crossings for Canadian operators into the US
remains arduous, he continued. “It still takes way too long to
process coaches,” he said. “We’ve piloted a manifest program
that lists passenger names and passport numbers for charter
groups we send to border crossing agents for expediting.
There has been some improvement, but coach checks for
line run buses can still take an hour or two at the border,
28
METRO Magazine named Larry and Lorna Hundt, owners
of the Kitchener, Ontario, Canada-based Great Canadian
Trailways as the winner of its 2013 Motorcoach Operator
of the Year Award.
I N T E R N AT I O N A L N E W S
2 0 1 5 ISSUE
“We used to have a stronger Canadian
dollar,” says Hundt, “but now it’s about ten
cents lower that the American dollar. This
means the cost of coaches is rising for our
operators. The upside is that the value of
equipment is higher now.”
—Larry Hundt
to us from New York and other places in the US,” he said.
“De-regulation would enable freer competition both inside
and outside a province. As it is, we have operators in
Quebec and elsewhere that are struggling financially
because of their mandate to serve smaller, rural
communities that drag down profits. Charter work has
largely been de-regulated, but line runs are still highly
protected. Protectionism should not exist among the
provinces,” he said.
Hundt added he had hopes there would be an
opportunity for Team Trailways to bring equipment to
next summer’s Pan Am games in Toronto, but needs have
been scaled down due to budget constraints and the use
of school buses. Z
Europe
News from Germany:
Report from Helmut
Seitz, President of
Seitz-Reisen Trailways of Germany
T
railways’ German partner reports the federal
government’s 2013 lift of a longstanding ban on
long-distance motorcoach travel continues to
change the national transportation scene in Deutschland.
In a country where trains were once the preferred
form of transport, bus networks are expanding rapidly.
Most tickets are sold online, and the German public is
taking to buses in large numbers. German media also likes
the new modus, and bus travel is getting favorable and
frequent coverage.
More buses on the streets and highways mean more
competitors for business, Seitz said.
“You see a lot more buses, and many of them are in
continued on next page
29
I N T E R N AT I O N A L N E W S
2 0 1 5 ISSUE
shocking colors,” said
Seitz. “Most are new
and fully equipped
with Wi-Fi and kitchens. People love them
because they are a
cheaper mode of travel
than trains, even
though they are usually
slower. An average
—Helmut Seitz price bus ticket is about
30 percent less than the
price of a train ticket.
Also, besides being more expensive now, our trains are old
now and below standard. The Hamburg to Berlin route is
most popular, with more than 20 lines going each day with
double-decker coaches that are fully booked.”
“You see a lot more buses
and many of them are in
shocking colors. Most are
new and fully equipped
with Wi-Fi and kitchens.
People love them because
they are cheaper travel
than trains…
The long-distance market explosion is bringing
competitive prices that are too low for good profitability,
Seitz said.
“Prices are too low per passenger, and this gives us a
challenge with earning profits,” he said. “Some companies,
30
including one English bus company, have quit the business
recently. And we find it challenging on other fronts. It’s
difficult to get drivers, and because the long-distance
coaches are cheap, groups are taking those instead of
booking charters, even if they are more than 30 people.
Before, they chartered a bus for more than 15 people
because trains were so expensive.” Z
Netherlands News:
Report from
Martyn Besselsen,
President, ElboBus
Trailways, the Netherlands:
This year’s beginning of the World War I centenary,
and the 70th anniversary of D-Day has brought significant
business growth to Trailways’ Netherlands partner.
“Fortunately this remembrance time will continue until
the 70th anniversary for the liberation of Europe in 2015,
and we already have a number of groups booked. We are
I N T E R N AT I O N A L N E W S
2 0 1 5 ISSUE
honored to drive
the veterans to
their special places
and to be part of
the events,” said
Besselsen. Many
veterans require
walking assistance,
and the company
purchased a large
number of wheelchairs on eBay for
an extra service
that’s much
appreciated.
Picture
SEE THE WHOLE
Wenda Pitre of Coach Atlantic Group
in Canada (right), a prospective
scheduled route affiliate, visits the
Trailways corporate office in June
2014. She is greeted by Gale
Ellsworth, president & CEO of
Trailways. Trailways is an
international company with affiliates
in Canada, German and the
Netherlands.
“It’s the little
things you do for
customers that
make you stand out
from the crowd,” said Besselsen.
Now passengers, operators and
drivers can all see the whole
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Because ElboBus business moves with world events
good and bad, there was also a negative impact in 2014 by
developments like the destruction of Malaysia flight
MH117. Besselsen said there were many cancellations for
Chinese youth charters around that event.
“Many bus companies offer exactly the same service
that we do,” he continued, “so one has to think outside of
the box to stand out. For Dutch school groups, we recently
introduced a personal tour assistant named “Ella.” Ella is
just a nickname for all our agents who answer the phone
with ‘Hello, this is Ella, how can I help you?’ Ella is
providing free service for booking hotels, cruises, city
guides, etc. What’s funny is that we already offered this
free service, but it was taken for granted. Now with Ella,
we have noticed an increase in the number of requests and
bookings for short and long school tours to popular
European destinations.”
ElboBus is also involved in operating a summer youth
camp with 1,000 beds and an activity park. It’s a package
deal that comes with bus charters and has been very
successful for the company. Besselsen said he has decided
to purchase a nearby amusement park that had closed that
he will turn into a Family Entertainment Center.
“This kind of thing is unknown in Europe,” he said.
“We have calculated that this will work in our area, and
we’re sure we’ll get substantial benefit from it for our bus
charter services. It’s my belief that you can’t put all your
eggs in one basket!” Z
Entertainment
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Surveillance
Sur
Camera
C
Observation
WiFi
WiFi
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31
STOCKHOLDERS IN THE NEWS
2 0 1 5 ISSUE
Silver State Trailways Launches
Fixed Route Service
E
arly last summer (June 2014), Silver State Trailways
of North Las Vegas, NV, founded in 1986, announced its new intercity fixed route bus service
Silver State Mainline between Doyle, CA (near Reno,
NV) and Las Vegas, NV, connecting 10 cities, unincorporated areas, military installations, Native American and
rural communities. These areas are currently underserved
by public transportation.
The line run bus stops will be from Doyle, CA,
located 45 miles northwest of Reno, NV, with stops in
these Nevada towns: Reno, Sparks, Carson City, Fallon,
Hawthorne, Tonopah, Beatty, Pahrump and Las Vegas.
Silver State Mainline initial service will provide two
round trips along the proposed service with Doyle, CA.
The line run plans to provide interconnectivity with
Greyhound at both ends of the routes in Reno and Las
Vegas, Nevada.
“Silver State Trailways looks to extend transportation
options to these communities increasing resident mobility,
economic opportunity and quality of life,” said company
President, Tony Fiorini. Z
Capital Trailways Works with AMTRAK®
A
n expanded partnership was
launched in August 2014
between AMTRAK, the US
national intercity passenger railroad
system, and two bus carriers, Greyhound Lines and Capital Trailways
(AL). The service can take passengers
via bus to and from the Gulf Coast of
Louisiana, Mississippi and Alabama to
Amtrak trains in Jackson, MS, Tuscaloosa, AL and
New Orleans, LA.
The move puts several cities back on the AMTRAK
map post-Hurricane Katrina. Several of these Gulf Coast
communities, including Biloxi and Mobile, were served by
AMTRAK until 2005, when the service was suspended east
of New Orleans due to the storm.
Thomas Fletcher, president, Capital and Colonial
Trailways, said, “We have already noticed an increase in
ridership with the AMTRAK connection, and it was just
put in place last summer (2014). Wayne Phillips, CEO,
32
Capital and Colonial Trailways, added, “This is a valuable
service connection for the residents in our Western
Alabama service area.”
AMTRAK said it is analyzing its national network to
identify more opportunities to form partnerships with
other bus carriers to expand connectivity, increase ridership
and provide additional intercity travel options for more
communities. Z
Photo and Story courtesy of Mark L. Szyperski
Protective has been a huge partner
within the busing industry. Their
reporting form procedures have
protected our cash flow and
allowed our company to grow
by 30–40% since we teamed up
in 2008. We are very impressed
with their customer service and
personal commitment.
— David Benedict, President, David Thomas Trailways
David Thomas Trailways
FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ:
(800) 644-5501 ext. 2570 | protectiveinsurance.com
David Benedict
President
33
STOCKHOLDERS IN THE NEWS
2 0 1 5 ISSUE
Burlington Trailways Opens New Facility
T
he new Burlington Trailways facility in Des
Moines, Iowa, opened in early 2014. Last summer,
several Trailways Stockholders toured the site while
there for a meeting
of the Trailways
Performance Group.
The facility
features a 27,000 sq. ft.
garage shop and a
10,234 sq. ft. parts
room. There is also a
staff training room with bus simulator for driver training.
The company operates a full-service travel agency and tour
department. It is state-of-the art. “It has been a dream of
ours since 2000,” company President Ron Moore (center)
said. Even the office restrooms and the flooring in many of
the new coaches are Trailways red! Congratulations to
Burlington Trailways.
More News from the Network….
Craig Smith, CEO of the
Martz Group, (center)
was honored recently
with the company’s
Leadership Award. He
received the award from
owner Frank M. Henry
(right) and President
Scott Henry (left) in
recognition of Craig’s
“excellent work and
dedication” to this
family-owned corporation
founded and headquartered in Wilkes-Barre, PA.
Martz Trailways and Adirondack Trailways were sponsors of
the Trailways RideAlong film for YouTube filmed early last year
(2014). At press time, the film series had 3,035 views. Read
about this amazing journey and watch the different daily trips
at http://www.trailways.com/ride-along-film
34
Matt and Angie Moore of Burlington Trailways in
Des Moines, IA, left, guests of Prevost at a
September 2014 NASCAR race in Chicago with
race winner Brad Kieslowski in the Winner’s Circle.
At the Navy’s
annual Travel Expo
(May 2014), Carmen
Mobley, right,
from Trailways’
headquarters charter
department meets
with Ali Malone,
coordinator of the
event for Navy travel
planners. Planners
asked mostly about
Wi-Fi on the buses.
STOCKHOLDERS IN THE NEWS
2 0 1 5 ISSUE
MAXIMIZE YOUR
WIRELESS POTENTIAL
Diamond Communications is offering franchise
owners the opportunity for wireless development
A special Burlington Trailways Prevost deluxe coach
was beautifully wrapped for SWEDEN ON THE ROAD
in June 2014. The trip, organized by the Embassy of
Sweden’s Public Diplomacy program, toured the
California coast for a full week to “showcase Sweden
as a free trade nation.” Ambassador Björn Lyrvall
was on board.
Wireless development can provide steady, long term
revenue to support your business
With data demand growing rapidly, wireless providers are
expanding their networks to keep up with this surge
Given the high traffic surrounding your locations, franchise
owners are in a unique position to capitalize on this trend
Diamond has a proven track record of consistently
increasing cash flow on managed sites
Please contact Diamond to find out what you stand to gain
from a wireless partnership or visit our website at
www.diamondcomm.com
Diamond Communications
820 Morris Turnpike
Short Hills, NJ 07078
(973) 735 6419
During the California Bus Association
meeting (October 2014), Bill Allen,
Amador Trailways, CA, received an
award for the company’s
environmental excellence
achievements from Trailways
President & CEO Gale Ellsworth.
35
STOCKHOLDERS IN THE NEWS
2 0 1 5 ISSUE
T
eam Trailways sales staff attended the Going on Faith Conference in Cabarrus,
NC, (August 2014) and conducted one-on-one appointments with more than
60 delegates. After their return, the travel partner contact list was posted on
the TeamTrailways portal and distributed to all Stockholder companies via email.
Contact her at 703-362-8438 or [email protected]; or Carmen Mobley, Charter
Sales, 703-691-3052 x 105, or email [email protected].
*CSR Ministries, Cruise Planners, Claiborne Adventures, That’s The Way Travel, Blessed
Trinity, FUN Travel, ECW Holy Land Pilgrimage, Go Away Travel, Magic Carpet Travel,
First Christian of the Beaches, Fish Hawk Fellowship Church, Florida Baptist Convention,
Resurrection SCOR.
Joseph G. Cappuzzello, president & CEO, Going on Faith association shares insight
on religious group travel planners with Trailways Vice President of Sales, Diane
Walden. (Photo courtesy of Terrapin Blue)
Group gathering at the California Bus Association meeting (October 2014) including several Trailways California team members:
(front right) Tony Fiorini, Silver State Trailways; Tom Giddens,
Pacific Coach Trailways (back row left) and Kevin Creighton, West
Valley Trailways, next to Tom.
UK and Ireland group travel planners were shuttled throughout southern Florida for several days during a FAM to the U.S.
by BrandUSA. First Class Trailways in St. Pete, FL provided
the transportation for the Brand USA “Megafam” group from
Miami to Tampa in the spring of 2014. Travel Counsellors,
Jigsaw Travel, Hays Travel, Abercrombie & Kent, America
As You Like It, Atlas Travel Thomas Cook, BCD Travel and
DELMAR WORLD attended.
36
At the California Bus Association meeting
(October 2014), Loretta Bitner, right, Chief,
Passenger Carrier Safety Division, Federal Motor
Carrier Safety Administration meets after a
safety session with executives from Trailways,
Gale Ellsworth, president & CEO, center, and
Terri Marin, senior vice president – sales &
marketing, left.
Burlington Trailways of Iowa representatives, left,
with a client at IPW (International Pow Wow) in
Chicago (April 2014) with the new Trailways booth in
the background, which is available for Stockholder
companies to borrow.
Please submit your news items to [email protected] for social media and publications.
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37
Transportation System
Stockholder Companies by State Location
ALABAMA
Capital Trailways of AL
Montgomery, AL
800.553.9000
[email protected]
Capital Trailways of Huntsville
Huntsville, AL
888.857.5851
[email protected]
Colonial Trailways
Mobile, AL
800.233.1981
[email protected]
Thrasher Brothers Trailways
Birmingham, AL
800.436.7206
[email protected]
Southern Trailways of AL
Jackson’s Gap, AL
256-825-0186
[email protected]
ARIZONA
VIA Trailways
Phoenix, AZ
888.842.5463
[email protected]
CALIFORNIA
Amador Trailways
Sacramento, CA
800.446.2928
[email protected]
38
AmericanStar Trailways
Pismo Beach/San Fran, CA
866.559.0999
[email protected]
Orange Belt Trailways
Visalia, CA
800.226.7433
[email protected]
Pacific Coachways Trailways
Los Angeles, CA
800.839.4819
[email protected]
Silver State Trailways
Los Angeles, CA 92870
800.892.7979
[email protected]
VIA Trailways
Merced, CA
800.842.5463
[email protected]
West Valley Trailways
Campbell, CA
408-371-1230
[email protected]
DISTRICT OF COLUMBIA
First Priority Trailways
Washington, D.C.
888.390.3615
[email protected]
Gold Line Trailways
Washington, D.C.
800.777.6902
[email protected]
FLORIDA
First Class Trailways
St. Petersburg, FL
800.282.8020
[email protected]
GEORGIA
Captial Trailways of GA
Columbus, GA
866-815-4304
[email protected]
Coastal Georgia Trailways
Brunswick, GA
912-264-9808
[email protected]
Samson Trailways
Atlanta, GA
800.958.7890
[email protected]
ILLINOIS
Prairie Trailways
Chicago, IL
800.621.4153
[email protected]
INDIANA
Excursions Trailways
Ft. Wayne, IN
866.485.6167
[email protected]
IOWA
Burlington Trailways
West Burlington, IA
800.992.4618
[email protected]
LOUISIANA
Louisiana Trailways
New Orleans/Lafayette
888.884.5226
[email protected]
Red River Trailways
Shreveport, LA
866.221.5797
[email protected]
Salter Trailways
Jonesboro, LA
800.223.8056
[email protected]
MAINE
NorthEast Trailways
Lewiston, ME
888.593.6328
[email protected]
MARYLAND
A. S. Midway Trailways
Baltimore, MD
888.573.5466
[email protected]
T R A I L W AY S T R A N S P O R T A T I O N S Y S T E M
MASSACHUSETTS
New York Trailways
RHODE ISLAND
UTAH
Cavalier Coach Trailways
Boston, MA
617.330.1234
[email protected]
Buffalo, NY
800.225.6815 (Corporate #)
800.858.8555 (Schedules)
866.357.7311 (Charters)
[email protected]
Flagship Trailways
Utah Trailways
MICHIGAN
Pine Hill Trailways
Dean Trailways of MI
Lansing, MI
800.282.3326
[email protected]
MISSISSIPPI
Mississippi Trailways
McComb, MS
800.748.8681
[email protected]
MISSOURI
Central States Trailways
St. Louis, MO
888.731.8436
[email protected]
Heartland Trailways
Providence, RI
800.672.6705
[email protected]
SOUTH CAROLINA
VIRGINIA
Albany, NY
800.225.6815 (Corporate #)
800.858.8555 (Schedules)
[email protected]
Cross Country Trailways
Abbott Trailways
West Point Trailways
Lancaster Trailways, the
Carolinas
National Coach Trailways
Vails Gate, NY
845.561.2671
[email protected]
NORTH CAROLINA
Lancaster Trailways, the Carolinas
Lancaster/Charlotte, NC 29720
800.621.4580
[email protected]
NORTH DAKOTA
Prairie Coach Trailways of ND
Kansas City, MO
800.279.1734
[email protected]
Fargo, ND
877.428.4798
[email protected]
Huskey Trailways
Harlow’s Trailways
Spartanburg, SC
800.276.7762
[email protected]
Lancaster/Charlotte, NC
800.621.4580
[email protected]
Lancaster Trailways of Charleston
Charleston, SC
800.842.1789
[email protected]
Lancaster Trailways,
Myrtle Beach
Myrtle Beach SC 29588
877.227.0784
[email protected]
SOUTH DAKOTA
St. Louis, MO
888.248.7539
[email protected]
Bismarck, ND
800.450.1767
[email protected]
Dakota Trailways
Huskey Trailways of Columbia
OHIO
Prairie Coach Trailways
Columbia, MO
888.844.3701
[email protected]
Huskey Trailways of Ozark
Ozark, MO
888-844-3704
[email protected]
Viking Trailways
Joplin, MO
800.400.2779
[email protected]
NEVADA
Amador Trailways of NV
Reno, NV
775.324.4444
[email protected]
Silver State Trailways of NV
Las Vegas, NV
888.213.8330
[email protected]
NEW YORK
Adirondack Trailways
Kingston, NY
800.225.6815 (Corporate #)
800.858.8555 (Schedules)
[email protected]
Birnie Trailways
Rome, NY
800.734.3950
[email protected]
Salt Lake City, UT
800.876.5825
[email protected]
Excursions Trailways of Ohio
Ottawa, OH
419.523.3500
[email protected]
Precious Cargo Trailways
Newbury, OH
440.543.9272
[email protected]
PENNSYLVANIA
David Thomas Trailways
Philadelphia, PA
888.382.8737
[email protected]
Fullington Trailways
Spearfish, SD
800.499.2652
[email protected]
Dell Rapids, SD
877.428.4798
[email protected]
TENNESSEE
Gentry Trailways
Knoxville, TN
888.816.2796
[email protected]
TEXAS
Arrow Trailways of TX
Killeen, TX
800.392.0768
[email protected]
Clearfield, PA
800.385.5464
800.252.3893 (PA Only)
[email protected]
Echo Trailways
Martz Trailways
Echo Trailways of East TX
Wilkes-Barres, PA
570.821.3850
[email protected]
Tyler, TX
800.541.6095
[email protected]
Mlaker Trailways
Sun Travel Trailways
Davidsville, PA
800.335.7911
814.479.2515
[email protected]
Fort Worth, TX
800.468.8239
[email protected]
Roanoke, VA
800.433.1111
[email protected]
Fredericksburg, VA
866.466.2789
[email protected]
WASHINGTON
Northwestern Trailways
Spokane, WA
800.366.3830
[email protected]
WISCONSIN
Kobussen Trailways
Green Bay, WI
800.447.0116
[email protected]
Kobussen Trailways of West WI
Bloomer, WI
800.283.4234
[email protected]
CANADA
Great Canadian Trailways
Kitchener, Ontario
800.461.8687
[email protected]
EUROPE
Elbo Trailways of the Netherlands
Heino-Holland
001.31.572.39.1439
[email protected]
Seitz Reisen Trailways of
Germany
Bayern/Regen, Germany
011.49.9929.9591.10
[email protected]
Updated 11/24/2014
Beaumont, TX
888.898.2638
[email protected]
Susquehanna Trailways
Avis, PA
800.692.6314
[email protected]
39
A-C
ABC Companies
Brenda Borwege (507) 334-1871
[email protected]
Advantage Funding Commercial Capital Corp.
Lee Steinberg (847) 253-8831
[email protected]
Alliance Bus Group/CAIO
Nick Corley (866) 287-4768
[email protected]
Altus Global Trade Solutions
Monique Alexander
(800) 318-6494, ext.2212, cell (360) 566-5799
[email protected]
Amaya Astron Seating
George Farrell (864) 895-4127
[email protected]
American Seating Company
Michelle Wolf (800) 748-0353
[email protected]
Amerisearch Background Alliance
Michael K. Brown (440) 992-2080
[email protected]
Ametek Rotron Technical & Industrial Products
Keith K. Hallenbeck (330) 677-3335
[email protected]
Angel- Trax Mobile Video Surveillance
Mark Moore (800) 673-1788
[email protected]
Bauer’s Intelligent Transporation, Inc.
Darren Hickey (415) 522-1212 ext 1005, (800)
546-6688
[email protected]
Bergen Auto Upholstery Company, Inc.
Nancy P. Citti (201) 457-9100
[email protected]
Boardwalk Hotel Group
Pat Ambler-Perry (410) 289-9103
[email protected]
Branson Craft Mall
Mark Pearman (417) 334-1223
[email protected]
Branson Online
Rebecca Lawson (417) 693-3337
[email protected]
Branson’s IMAX Entertainment Complex
Tom Forster (417) 335-3533
[email protected]
Bridgestone Mileage Sales
Karl Webb (330) 379-6075
[email protected]
40
Budget Truck & Auto Body Inc.
Mark Polzin (608) 756-0861
[email protected]
DSI Medical Services Inc.
Roger Hornby (800) 770-0531 ext. 1729
[email protected]
Cantey Hanger, LLP
Stephanie Harrison (817) 877-2838
[email protected]
EasyBus, Inc.
Michael Hinkley (518) 877-2502
[email protected]
Captive Resources, LLC
Denis C. Wiener (847) 879-2359
[email protected]
Elreg Distributors Ltd.
Mark Macdonald (800) 387-4078
[email protected]
Century McMynn Leasing
Bob McMynn (877) 708-3477
[email protected]
Espar, Inc.
John Bishop (800) 387-4800
[email protected]
CH Bus Sales/Temsa
Duane Geiger (507) 331-7911
[email protected]
Ferguson Financial Group
Wayne Rector (314) 821-0500
[email protected]
Charabanc Financial Services
Jason Cash (770) 888-9981
[email protected]
Firetrace International
Stephanie Vogel (480) 607-1218
[email protected]
Clarion Inn Pigeon Forge
Jonathan Bentley (865) 868-5300
[email protected]
Fleet Financing Resources, LLC
Dave Reynolds (800) 421-3660
[email protected]
Coach Glass
Tina Nelson (541) 762-1820
[email protected]
Fleetmatics
Jordan Van Dyke (704) 295-8780
[email protected]
Coach-Transit Components
Mike Hemby (877) 500-6999
[email protected]
G&K Services
Larry Lewis (901) 827-7865
[email protected]
Corcentric
Ron Hansen (856) 382-4745
[email protected]
GW Ad Group, Inc.
Jenny Leiker (913) 529-0004
[email protected]
Creative Bus Sales
Jeff Shank (800) 326-2877
[email protected]
D-G
D & W Diesel, Inc.
John Schmitt (315) 253-2324
[email protected]
Detroit Diesel Corporation
Douglas Weatherly (313) 592-0730
[email protected]
DIA Solutions Inc.
Tony Orlando (866) 518-5352
[email protected]
Distinctive Systems, Inc.
Don Greenglass (646) 448-9981
[email protected]
Don Brown Bus Sales
Eric Sebast (855) 546-6060
[email protected]
Thank You To Our Report Advertisers!
H-L
Hiltons of Branson
Cindy Thomas (417) 243-3414
[email protected]
Holdsworth North America
John Booth (317) 484-0305
[email protected]
Hotel Planner
Suzy Wills (800) 760-7718 ext. 737
[email protected]
Jim’s Truck & Trailer Coachwerks
Tanya Dias (507) 452-1294
[email protected]
Key Equipment Finance
Scott Baer (952) 465-3950
[email protected]
La France Industries
Jeff Goldwasser (551) 482-1608
[email protected]
AFFILIATED PARTNERS 2014-15
Lancer Insurance Company
Randy O’Neill (516) 431-4441
[email protected]
Safety Vision
Phillip King (713) 929-1044
[email protected]
Toyo Motorcoach Tire Sales
Bill Kaiser (678) 463-4110
[email protected]
Lantal Textiles, Inc.
Leonard Allard (905) 823-9427
[email protected]
Sardo Bus & Coach Upholstery
Sandy Follis (800) 654-3824
[email protected]
Trans Lease Inc.
Mark Lindell (612) 916-5375
[email protected]
Saucon Technologies, Inc.
Michael Deeb (484) 241-2500
[email protected]
Transit Sales International
Richard Sullivan (951) 682-2557
[email protected]
See Pigeon Forge Receptive
Mark Thomas (866) 492-6972
[email protected]
Translite Enterprises
Michael Turner (908) 355-3250
[email protected]
Shaner Hotel Group
Lisa Martinez (404) 210-1403
[email protected]
Transportation Insurance Brokers
Jeff McAnany (818) 246-2800
[email protected]
Shore Funding Ltd.
Joseph A. DeAngelis (800) 542-7467
[email protected]
TRP Bus Parts
Lee Yarbrough (206) 898-5543
[email protected]
Shriver Insurance Agency
Charles M. Shriver (630) 833-0480
[email protected]
Turbo Images
Esther Morissette (888) 219-8872
[email protected]
M-P
Medical Decision Servicees
Bill Talero (800) 916-2004
[email protected]
Motor Coach Industries, Inc.
Patricia Ziska (847) 285-2172
[email protected]
Motor Coach Movies
Terri Colyer (888) 416-2572
[email protected]
National Interstate Insurance Company
Michelle A. Wiltgen (800) 595-2553
[email protected]
NTIS Group, LLC dba National Transportation
Insurance Solutions
Jason Hradek (888) 973-0545
[email protected]
Sight & Sound Theatre
Mike Pitman (417) 335-7900
[email protected]
U-Z
Ozark Country Vacations & Cruises
Carl Wade (417) 335-2332
[email protected]
Starlite Theatre
Susan Weimar (417) 337-9333
[email protected]
Unit Chemical Corporation
Mike Chaplar (800) 879-8648
[email protected]
PA Post Agency, LLC
Tom Post (201) 252-3010
[email protected]
Suntrust Equipment Finance
Greg Berg (817) 488-7585
[email protected]
Vernon & Maz, Inc.
Brian Mazurek (800) 800-8195, (708) 534-9123
[email protected]
Perfect Body & Fender Company
Joseph Patella (201) 868-8994
[email protected]
TCF Equipment Finance, Inc.
Peter King (952) 656-3254
[email protected]
Volvo Financial Services
Michael Gay (336) 931-4000
[email protected]
PEX German O.E. Parts LLC
Eric H. Stern (850) 729-0537
[email protected]
Team Coach Imaging
Ronald LeBlanc (866) 986-3039
[email protected]
Wells Fargo Equipment Finance, Inc.
Matt Hotchkiss (612) 667-4129, (800) 322-6220 ext
74129
[email protected]
Pillar Hotels & Resorts
Amanda Higgens-Thibeau (972) 757-9742
[email protected]
Teletrac Inc.
Bob Cathey (800) 500-6009 ext. 7275
[email protected]
WorldWide Monochem
Tammy Moyer (512) 267-5190
[email protected]
Prevost Car, Inc.
Robert Goodnight (336) 393-2089
[email protected]
The Braun Corporation
Francois Caron (450) 441-0343
[email protected]
Yakov Smirnoff Theatre
Chandra Webber (417) 336-3838 Ext.7983
[email protected]
Protective Insurance Company
Stacy Renz (317) 429-2586, (800) 644-5501
[email protected]
The Hughes Brothers Theater
Wanda Malmsbury (417) 334-0076
[email protected]
ZF Bus Driveline Technologies
Keith Rubenacker (847) 478-6868 Ext. 6836
[email protected]
R-T
Radio Engineering Industries, Inc.
Adam Hall (402) 339-2200 ext.236
[email protected]
Resorts Casino Hotel
Meg Lewis (609) 340-7715
[email protected]
The Tenney Group
Charles Tenney (615) 224-8288
[email protected]
Titanic Museum Attraction
Ruthann Crust (417) 334-9500
[email protected]
(As of 12/10/2014)
Thank You To Our Report Advertisers!
41
MARCH 8 - 10, 2015 - MIRAMONTE RESORT & SPA, INDIAN WELLS (PALM SPRINGS), CA
Trailways 2015 Conference Schedule At-A-Glance
FRIDAY, MARCH 6
MONDAY, MARCH 9 continued
• Board of Directors - Advisors Arrival
8:30AM – 10:45AM
• Stockholders, Golfers & Affiliated Partners Early Arrival
12:00PM to 8:00PM
• Committee—Program Breakfast Session I (ALL)
One-Minute Intros (All)
11:00AM - 12:15PM
• Executive Committee Meeting (Closed)
• Committee—Program Session II (All)
12:30PM – 2:30PM
SATURDAY, MARCH 7
• Outdoor Exhibitors Luncheon (All)
Sponsored by ABC Companies & Partners
9:00AM - 4:00PM
• Conference Registration Open (All)
2:45PM – 5:00PM
10:30AM - 9:00PM
• Board of Directors—Advisors Meetings—Activities
(Closed)
• Stockholders, Affiliated Partners & Golfers Arrival
SUNDAY, MARCH 8
• Stockholder Roundtables (Stockholders Only) NEW
Topical discussions with facilitator
7:00PM – 9:00PM
• 79th Annual Opening Reception-Sock Hop Dance
& Costume Contest (All)—Sponsored by Prevost
9:00PM – 10:00PM
• Golfers—Early Morning Arrival
• Indoor Exhibition Set-Up #I
(Late Night Indoor Exhibition Set-Up)
Stockholders Arrival
9:00AM – 6:00PM
• Conference Registration Open (All)
TUESDAY, MARCH 10
10:00AM – 4:30PM
7:15AM – 7:45AM
• First Lady’s Tour—Palm Springs Tramway (All)
(Bus departs main lobby at 10AM)
7:00AM – 10:00AM
• Power Walk (All)
• Indoor Exhibition Set-Up #II
(Required) Note all must attend the 8:30AM Breakfast
12:00PM – 5:30PM
• 79th Annual Golf Tournament (All)
Indian Wells Golf Resort (Players Course), CA
(Sponsored by Amaya) —Hotel shuttle departs main lobby
at 11AM/course is located across the street from the hotel)
12:00PM – 4:00PM
7:00AM – 5:00PM
• Conference Registration Open (All)
8:30AM – 10:30AM
• Outdoor Vehicle/Equipment Exhibition Set-Up #1
(Early Outdoor Vehicle/Equipment Exhibition Set-Up)
• 79th Annual Breakfast for Stockholders & Affiliated
Partners (ALL) and Annual Stockholders Business
Meeting— Roll Call
4:00PM - 7:00PM
10:45AM – 12:15PM
• Open House—Pizza, Pretzels and Beer (All) –
Sponsored by All Attending Affiliated Partners
– Open Dinner Evening (On Own)
this time slot is for the INFO-MOTION
Stockholders-Affiliated Partners INFO-MOTION
NEW (All) One-on-one sessions/raffle prizes
7:00PM – 9:00PM
9:00PM – 11:00PM
• Stockholders-Affiliated Partners
INFO-MOTION NEW (All)
12:15PM – 1:30PM
• 79th Annual Marketing/Special Awards Luncheon (All)
1:45PM – 2:15PM
• Affiliated Partners Annual Committee Meeting
(Exhibit Hall)
• Board of Directors Open House & Late-Night
Cordials/Desserts (All)—Chairman’s Suite
2:30PM – 5:00PM
MONDAY, MARCH 9
7:00PM – 9:30PM
7:15AM – 7:45AM
• Power Walk with Pillar Hotels (All)
7:00AM – 6:00PM
• Conference Registration Open (All)
• Indoor Exhibition Center Session (All)
• 79th Annual Silent Auction/Reception – sponsored by
CH Bus, followed by the Safety Awards Dinner Gala,
sponsored by MCI and Driver of the Year Award
sponsored by Lancer Insurance
7:30AM – 12:00PM
• Outdoor Vehicle/Equipment
Exhibition Set-Up #2 (Required)
42
(Subject to change. As of 12/16/14. Visit http://www.trailways.com/stockholders to register).
Unbelievable Ride,
Uncompromising
Reliability.
The new 2015 J4500 offers a ride like no other.
©2014 MCI
The difference begins with a new ZF independent front suspension that drives
like a dream and rides smooth as silk, with a turning radius that’s nearly
seven feet tighter than before. Just as impressive is the new Bendix braking
system that delivers car-like control, along with an optional collision mitigation
feature that keeps drivers and passengers firmly in the safety zone. The one
component we wouldn’t dream of changing? Our reliability. It’s why North
American coach owners choose MCI coaches above all others, and depend on
us for excellence in service and parts. Visit our website to learn more, or call
your MCI rep for a test drive. Discover what it means to be Reliability Driven.
To learn more, go to mcicoach.com/J4500