Eniro`s Annual Report 2010
Transcription
Eniro`s Annual Report 2010
ANNUAL REPORT 2010 CONTENTS 1 Eniro in brief 34 Board of Directors’ Report 1 Year 2010 40 Consolidated Income Statement 2 Eniro regains its financial stability 41 Consolidated Balance Sheet 3 Results from operations 42 Changes in Group equity 4 Comments from the CEO 43 Consolidated cash flow statement 6 Business concept and Strategy 44 Parent Company Income Statement 7 Eniro’s history 45 Parent Company Balance sheet 8 From search engine to purchase engine 46 Changes in equity, Parent company 10 Business areas 47 Parent Company cash flow statement 12 Market 48 Accounting principles 14 Corporate responsibility 57 Notes 15 Organization 78 Quarterly summary 16 Corporate Governance 2010 78 Multi-year summary 22 The Board 80 Certification by the Board of Directors and the President 24 Group management 81 Audit report 28 The Share 82 Annual General Meeting 2011 30 Operative risks and risk management 83 Definitions 84 Addresses FINANCIAL CALENDER 2011 FURTHER INFORMATION April 29, 2011Interim report Jan–Mar 2011 April 29, 2011Annual General Meeting 2011 July 15, 2011Interim report Jan–Jun 2011 October 27, 2011 Interim report Jan–Sep 2011 For more information about Eniro, visit www.eniro.com Contact: Eniro Investor Relations, tel: +46 8 553 310 00, e-mail: [email protected] ENIRO IN BRIEF Eniro is a leading local search company in the Nordic market. Millions of users can easily find points of sale that have the products and services they are interested in by using Eniro’s services. Advertisers can market themselves to consumers and companies that are likely to buy and thus gain new customers and increased sales. Better searchability leads to better business. The information in Eniro’s databases is available through various distribution channels, Internet and mobile services, printed directories and other publications, and directory assistance services and SMS services. Eniro markets its products and services under well-known brands, including eniro.se, Gula Sidorna, Din Del and Eniro 118 118 in Sweden; gulesider.no, kvasir.no, Gule Sider and Gule Sider 1880 in Norway; krak.dk and eniro.dk in Denmark; and Panorama Firm in Poland. Eniro markets and sells advertising to more than 500,000 customers. Each year, the company’s around 2,000 sales representatives contact an estimated 2.5 million existing and potential customers. Eniro has approximately 3,900 employees and operations were during 2010 divided into the business areas Directories Scandinavia, Voice Scandinavia and Finland/Poland. Eniro has been listed on the OMX Nordic Exchange Stockholm since 2000. Headquarters are located in Stockholm. YEAR 2010 The combination of high debt and declining revenues in the beginning of 2010 led to Eniro – despite the company having undergone a rights issue the previous year – having a limited operational and financial flexibility. During the summer of 2010 Eniro was forced to commence a discussion with its lenders on conditions of the credit facilities. The Board for Eniro then formulated an action plan based on three priorities: 1. Reduced debt 2. Focus on profitable operations 3. Commercial focus and continued cost-savings ENIRO ANNUAL REPORT 2010 1 ENIRO REGAINS ITS FINANCIAL STABILITY Eniro operates in a search market that is undergoing significant change as a result of small and medium-sized companies moving away from printed advertising products to digital media. This change has led to reduced revenues for the directory industry, so also for Eniro. It is a challenge for all search companies to develop their market and thus maintain advertising revenues with good profitability. Eniro’s strategy has been to adapt to the changed search behavior by developing attractive search services and competitive product offerings online. A long-term sustainable capital structure and financing had thereby been secured. Focus on profitable operations The second priority entails focus on the continued evaluation of all operations, products and services with consideration of their contribution to the company’s earnings, with the implication that unprofitable operations are terminated. Eniro’s operations generate positive cash flow. As a result of large and small, often strategically correct acquisitions, in combination with a historically generous dividend policy, the company has had high debts. Eniro has nevertheless always been able to fulfill its amortization plans with good margins. With the financial crisis, the view of financial risks was however changed, which drew attention to companies with high debt, and the situation was made worse by the slowdown in operating revenues during 2009 and 2010. Eniro’s operations in offline and online in Finland did not reach the desired market position and profitability. During the third quarter, Eniro therefore divested certain assets within its offline and online operations in Finland to Fonecta. Earlier in the year, Eniro’s holding in Finland’s largest online community, Suomi24, had been divested and in the fourth quarter, the Yritystele business-to-business search service and the local Finish directories, ETD, were closed down. The remaining operations in Eniro Finland are since then completely focused on Voice. During 2010, Eniro was not able to fulfill the released forecast regarding development of operating income. This was in part the result of a reduction in demand for printed directories, in combination with a low order intake at the beginning of the year. Coinciding with a potential elevated tax cost in the Norwegian operations, the risk for not meeting the loan conditions increased. The company was therefore forced during the summer of 2010 to commence a discussion on the loan conditions with the lending banks. An action plan was drafted with three priorities in order to regain initiative, create financial stability and continue to develop operations. Johan Lindgren, with extensive experience of leading companies in change, was chosen to be the right person to, in his capacity as President and CEO, lead the work with the three priorities. Also small operations, such as individual directories, will be terminated if they do not meet profitability demands. Operations that lie outside the core operations will be sold or closed down. As an example of this, Oreo, which is active within public procurement and offers digital procurement systems, was divested during the fourth quarter.. An increased profitability focus also characterizes product development, which is focused on fewer projects with the potential to generate income in the near future. Commercial focus and cost-savings Reduced debt The third priority is related to increasing the product range and increasing sales efficiency in order to slow down the revenue decline in 2011 and turn to growth in 2012. After having evaluated possible options the Board proposed strengthening the balance sheet through a guaranteed rights offering of around 2.5 billion SEK. This was in the shareholders’ interest as it would reduce the financial risk and make it possible for the new leadership to continue to implement the strategy according to the established business plan. An Extraordinary General Meeting approved the proposal on 26 November and the subscription period for the rights offering ran from 3 to 17 December 2010. Through extensive investment on product development, a new search service was launched in the later part of 2010. The work is now directed towards sales and marketing of new customer offers, while product development is maintained at an even level. The sales forces for print and online were merged at the beginning of the year and the organization has been adapted to increase the support to sales representatives in their work. The rights offering amount that was brought into the company amounted to approximately 2.4 billion SEK after transaction costs and was used in its entirety to reduce the company’s loans. The Group’s debts, expressed as interest-bearing net debt, was reduced by around 2.7 billion SEK and amounted to SEK 3,951 M on December 31, 2010. In January 2011, an agreement was entered into with the company’s lending banks regarding the company’s financing until the end of 2014. Efficiency initiatives have been undertaken within the entire organization and the total operative cost base was reduced during 2010 by SEK 435 M, excluding currency effects and for comparative operations. Potential for further cost savings has been identified and will entail continued cost reductions of SEK 200 M per year for 2011 and 2012. 2 ENIRO ANNUAL REPORT 2010 RESULTS FROM OPERATIONS • Operating revenues amounted to SEK 5,326 M (6,581) • EBITDA amounted to SEK 605 M (1,807) operations in Finland • Rights issue of approximately 2.4 billion SEK after • Net income was SEK -4,620 M (608) transaction costs was implemented • Net debt at December 31, 2010 amounted to • Impairment of SEK 4,264 M, mainly attributed to • Divesting and restructuring of online and offline goodwill in the Norwegian operation SEK 3,951 M (6,645) • Operating cash flow amounted to SEK 151 M (1,153) • The Board of Directors proposes no dividend for 2010 OPERATING REVENUES AND EBITDA MARGIN 2007–2010 OPERATING REVENUES PER SEGMENT 2009–2010 7,000 70 6,000 60 5,000 50 4,000 40 3,000 30 2,000 20 1,000 10 0 DIRECTORIES SCANDINAVIA VOICE SCANDINAVIA FINLAND/ POLAND 0 2007 OPERATING REVENUES, SEK M EBITDA MARGIN, % 2008 2009 2010* * Adjusted EBITDA, excluding restructuring costs and other items affecting comparability, amounted to SEK 1,266 M. 0 1000 2000 3000 4000 5000 2010 2009 FINANCIAL TARGETS 2011 AND 2012 OPERATING REVENUES For 2011, a single-digit organic revenue decline is expected. A turn around to organic revenue growth is expected in 2012. COSTS The total net cost reduction in 2011 is expected to be SEK 200 M compared to the cost base in 2010, excluding the effects from the divestments and restructuring of the online and offline activities in Finland. In 2012, total costs are estimated to be SEK 200 M lower compared to the total costs in 2011. CAPITAL STRUCTURE The target is a net debt in relation to EBITDA not exceeding a multiple of three. DIVIDEND Priority will be assigned to the reduction of net debt in accordance with the net debt/EBITDA target. ENIRO ANNUAL REPORT 2010 3 COMMENTS FROM THE CEO 2010 was a difficult year for Eniro, with a significant decrease in revenues and earnings. At the end of the year, a rights issue was successfully concluded. Now that long-term financing has been secured we can give our full attention to turning the negative revenue development around and be best at local commercial search services. In September 2010, I took the position as CEO for Eniro, which was then in a very difficult position. Revenues had declined more than expected and the company risked not being able to cope with the imposed lenders conditions on an interestbearing net debt in relation to EBITDA. Fully aware of the high debt in relation to the company’s size, I took on the task because I saw a company with a strong market position, wellknown brands, many customers and loyal employees, present on a growing search market. Eniro’s business concept – to connect buyers and sellers, regardless of the media – is a profitable business, which generates significant customer value and benefit for consumers. Eniro’s position as a leading local search company creates good conditions for developing business in a market that is growing in both the Nordic countries and in Poland. The company’s significant debt has historical reasons and the financial problems have never been a question of lack of liquidity – on the contrary, Eniro continues to have positive cash flows and has been able to keep up a high amortization rate. Despite this, work with the company’s long-term financing dominated the last months of 2010. Raising capital was deemed necessary and in the end of October, the Board proposed a rights issue of 2.5 billion SEK in order to reduce debts, strengthen the balance sheet and secure sustainable financing. The rights issue was fully subscribed. Of the shares offered, about 79 percent were subscribed with subscription rights, about 2 percent by people who signed up for subscription without subscription rights and the remaining approximately 19 percent were allotted the so called sub-underwriters, institutional and private investors who guaranteed part of the rights issue. It is gratifying to see that the rights issue was fully subscribed and that the ownership structure was renewed without the lending banks having to fulfill their guaranteed commitments. It is encouraging that Eniro is currently owned by institutional and private investors who have taken an active investment decision. Now it is our responsibility to deliver results that live up to expectations. a larger part of the media consumption occurs via digital media. To meet the decrease in revenues, an action plan for reducing the operative costs was implemented. Unprofitable entities were terminated and an overall overview was made to adapt activities to the new conditions. The operative cost base was reduced by SEK 435 M, which surpassed our targets. The number of employees and consultants are aligned to the size of the operations, while the pace of activities within product development, after two intensive years, has been reduced to a sustainable level. EBITDA decreased to SEK 605 M, as a result of weak revenues and negative impact of a one-time effect of SEK -626 M as a result of divestments or restructuring of operations in Finland. Adjusted EBITDA, excluding restructuring costs and other items affecting comparability, decreased by 32 percent compared with the previous year. Eniro showed a substantial loss for the year, net income was SEK -4,620 M, as a result of impairment of intangible assets amounting SEK 4,261 M, primarily relating to the Norwegian operations. However, we generated a positive operating cash flow of SEK 151 M, negatively affected by onetime effects related to the refinancing of SEK 256 M. Forward-looking activities The rights issue enabled us to secure long-term financing with new loan agreements that extend to the end of 2014. We can therefore put the discussion of financing behind us and completely focus on developing operations in order to be best in local commercial search services. Strategy remains intact Eniro’s strategy is to be a leader within local commercial search. By local search we mean the combination of breath in global digital technology and depth in local knowledge; being either local information or global information with local relevance. Local search leads to purchases more often compared with global search and places higher demand on information being current and correct. Operating revenues for 2010 reduced organically by 14 percent. The decrease was in line with our guidance to the capital market but highlights the fact that Eniro has not fully succeeded in adapting activities to the changed search behavior, where In order to meet the changed search behavior we are developing opportunities online. Over and above search advertising we will have a broad offering online, with advertising developed in-house as well as advertising via partnerships. The challenge for us is to give users relevant search services and to give customers a range of attractive advertising possibilities, which produce search hits from consumers who are willing to- 4 ENIRO ANNUAL REPORT 2010 The past year My ambition is that Eniro will be able to offer a good media mix in all the channels where advertisers wish to reach their customers. With our brands as starting point, we will present a broader product offering, for example new advertisement formats, videos and development of homepages. In order to broaden our offering, we may enter partnerships, which long-term could mean a stronger revenue base but also lower margins. A number of activities and actions have been initiated to increase efficiency in Eniro’s sales. Over and above the sales channels we currently use, we will better utilize under-used channels such as customer service, letters and SMS. Eniro’s already strong sales culture will be strengthened to meet customer demands. Our professional sales force will be given the best opportunities to carry out their work, with support from the rest of the organization. The organizational structure has been aligned with a focus on land-based sales organizations in order to clarify the responsibility for revenue generation and cost control. Measures include further centralization of product development and business support, greater focus on customer-oriented delivery management and complement the finance function with specific responsibility for monitoring and controlling of the transition of the business.. buy, which in the end generates business. Our search services are compatible with iPhone, Android and other smartphones, opening the door to entirely new services. A leading position within online and mobile services is a prerequisite to be competitive within local search advertising, given that the amount of advertising companies’ advertising investments within mobile solutions is predicted to increase substantially. Just as our industry colleagues in the world’s search and media markets, we find ourselves in a process of change as the result of going from print to digital media, which means a significant transformation of our business to being more relevant, as well as needing to strengthen our customer relationships and introduce a more efficient cost structure. The conversion is necessary for Eniro’s future, while at the same time being a real challenge to implement the transformation with maintained revenues. Printed directories are still an important revenue source for Eniro and we will continue to publish directories as long as there is a customer and user demand and as long as each publication meets our profitability requirements. All operations, products and services are reviewed with regard to their contribution to company performance and unprofitable operations will be terminated.. More efficient sales and expanded offering Our goal is to slow down the decline in sales in 2011 and to return to growth in 2012. The key to turning around Eniro’s development lies in more attractive core services, a broader offer and more effective sales. For the current year, we have put forward a business plan to capitalize on the investments made in product development in recent years. The new versions of eniro.se and gulesider.no have been well received by our customers. We work continously to increase the attractiveness of our core services and thus promote continued high usage and thereby securing good return on investment for our customers. ENIRO ANNUAL REPORT 2010 Positive start in 2011 In January 2011, we saw the sales start of the new search services that have been launched on the Swedish and Norwegian markets. The preparations have been thorough, the sales representatives were able to start its activities as planned and we have received positive feedback from our customers. It should however be remembered that a large part of the revenues for 2011, about 40 percent was sold during 2010 at lower values compared to the previous year. The sales cycle from sales opportunity to revenue recognition is about six months, which gives us good visibility, but also a corresponding retardation of the measures we are implementing. All in all, the measures we are implementing are estimated to result in a single-digit organic revenue decline during the second half of the year. In conclusion, I see good opportunities for Eniro in the coming years. Market conditions are better than they have been in recent years, with strong economic conditions and growing advertising markets in the Nordic region and Poland. Eniro has important strengths in the form of a strong market position, a unique database, well-known brands, new search services at the forefront of development, and a large customer base. In addition, we are working hard to broaden our product range and to streamline sales by new sales channels and an organization with more commercial focus. Finally, I would like to thank all shareholders who participated in the rights offering, all customers, and all employees who, despite a turbulent year, have continued to make great efforts. We can only gain competitive trust by continuously delivering according to expectations. It will require much contribution over the coming year, and I look forward to jointly implementing our plan to become the best in local commercial search services Johan Lindgren President and CEO 5 BUSINESS CONCEPT AND STRATEGY Eniro has a unique database linking buyers and sellers and making it easy to search regardless of distribution channel. The development of new and improved products and services is at the core of its strategy to achieve its vision to be the first choice for local search. Eniro offers local search and directory services. Revenues are derived from customers who pay for adverts that are published and distributed in distribution channels online, printed products, directory assistance and mobile services. Main strengths Eniro’s position as a leading local search company in the Nordic market is based on a number of strengths that together create good conditions for Eniro’s ability to meet its objectives and meet future challenges. Unique databases. Over the years, Eniro has invested significant resources in developing its databases with commercially relevant information about companies in markets in which Eniro is active. The information gives Eniro a key competitive advantage while raising entry barriers for other search companies. Databases are updated daily, allowing users to get relevant hits with up-to-date information. Large sales force. Eniro has a sales force of approximately 2,000 sales representatives, who have developed long-term relationships with their customers. Eniro devotes significant resources in training its sales force. To increase efficiency and provide customers with high skills, parts of the sales organization are focused on a particular brand and/or search service. A number of efficiency measures were introduced in early 2011, among which are focused sales teams dedicated to potential customers, to regaining lost customers, or for media devices and mobile services. Diversified customer base. Eniro brings together more than 500,000 customers with users. The client base consists of companies of different sizes, operating in different industries and geographic areas, and this diversification makes Eniro less vulnerable to changes in specific industries or regions. Leading marketing tool for local companies. Eniro enables local companies to reach a wide, local audience, willing to buy; while global competitors have focused on general searches instead of locally tailored services. The local sales force also enables Eniro to maintain a close relationship with local companies in their respective markets. Strategy Eniro’s vision is to be the first choice for local searches. The ambition is to maintain Eniro’s strong market position while managing the transition from print products to online search. To meet the changing search behavior Eniro has developed its databases and services to enhance relevance for users and improved searchability for customers. The goal is to increase profitability by continually developing its value-adding offerings and revenue model from providing valuable information to generating transactions. A number of initiatives and actions have been carried out to achieve this vision. Eniro is focusing on increasing the attractiveness of its core services. The new versions of search engines eniro.se in Sweden and gulesider.no in Norway represent a significant improvement of the customer offer. The new platform enables improved products and services and adds up to an expanded offering. Sales of new advertising formats started in Sweden and Norway in January 2011 and will start in Denmark in the third quarter of 2011. The effectiveness of sales has increased by sales representatives starting to use hitherto under-utilized distribution channels such as email, SMS and letters. To achieve the most effective mix of communication links, elaborate customer segmentation has been initiated. The number of sales leads per customer will also increase. Additional potential to increase efficiency in order to implement cost savings has been identified. Profitability of individual products is continuously evaluated to maximize the contribution to the company’s earnings, cash flow and customer satisfaction. Product innovation. A major strength is the ability to develop innovative products and services and to quickly adapt to user preferences. A successful product development has been key to successfully maintaining Eniro’s strong market position. Well-known brands. Eniro’s brands is an important asset. According to a survey conducted by Mind Research in June 2010, Eniro’s brands have the following brand recognition: Eniro (Sweden) 97 percent, Gule Sider (Norway) 94 percent, Krak (Denmark) 95 percent. 6 ENIRO ANNUAL REPORT 2010 ENIRO’S HISTORY Eniro was formed through a spin-off of Telia’s (now Telia Sonera’s) operations for directories and was listed on the Stockholm Stock Exchange in 2000. But Eniro’s history dates back to the 1880s when the first Norwegian Telephone Directory was published by the Norwegian Telecommunications Administration (now Telenor). The Royal Telegraph Agency published the first Swedish telephone directory in 1889, issuing a couple of hundred copies. The first version of the Swedish yellow pages, Gula Sidorna, was published in 1978 by the Telecommunications Authority (Televerket) and the U.S. conglomerate ITT.The first online version, gulasidorna.se, was launched in 1996 and Eniro was first of the European directory companies to offer mobile location servces. In the early 1990s, Televerket formed a separate directory unit and entered the markets in several European contries, through acquisitions and the introduction of directories. At the time of the initial public offering, Eniro had presence not only in Sweden but also in Denmark, Finland, Estonia, Latvia, Lithuania, Russia, Belarus, Ukraine and Germany. As an independent company, Eniro had a clear strategy to grow in new markets. International expansion Shortly after the IPO , a major expansion in northern Europe was initiated through the acquisition of related directory, Internet, and directory assistance companies. Among the first acquisitions was the search company Windhager and the businessto-business company Wer Liefert Was? in Germany. Other early acquisitions were the purchase of the Yellow Pages of Moscow and of Poland’s leading directory company, Panorama Polska. Eniro also acquired the directory operations of the Finnish company Elisa Oy, Finland’s second largest directory company and market leader in directory assistance. Through the acquisition of Scandinavia Online, which owned the web portal Passagen and the search engine Evreka, Eniro got access to IT infrastructure and skills within IT applications and search functionality. An integrated search service in all the Nordic countries (eniro.se, eniro.no, eniro.fi and eniro.dk) was launched in 2003. In the same year, Eniro acquired the company Respons, which ran the leading Swedish directory assistance 118 118, and a number of directory assistance services in Finland. Search companies with focus on Nordic countries made possible by seeking a leadership position and being the largest directory on these markets. The acquisition of the Swedish company Gula Tidningen allowed Eniro to strengthen its position in classifieds. In 2005, the company acquired the leading Norwegian search company Findexa, which similarly to Eniro had its origin in the national telephone company (Telenor). Eniro also acquired a number of directory services in Finland and sold its operations in Estonia, Latvia, Lithuania, Russia and Belarus. In late 2006, Eniro launched an updated version of the search engines eniro.se, eniro.no, eniro.fi and eniro.dk. In 2007 and 2008, Eniro reached a leading position in online services on the Danish market through the acquisition of the leading Danish search engine Krak. At the same time Eniro expanded its distribution channels by partnering with other media companies. The remaining German business Wer Liefert Was? was sold in 2007 and Eniro had by then achieved a clear position as the leading Nordic search company. Online development and efficiency A phase of intensive product development and restructuring of operations then followed as a result of the transition by users from print to digital media. With the focus on local commercial search, the aim was to go from the bulk of revenues deriving from print products to developing online opportunities. At the same time, the company was reorganized from a holding company structure to a corporate structure, which included streamlining the Group-wide functions. New business areas were Directories Scandinavia, Voice Scandinavia and Finland/ Poland. Eniro introduced package sales, which means that all advertisers are visible both in the directories and online, and the previously separate sales forces for offline and online were merged into a joint sales organization designed to strengthen customer relationships and increase efficiency in sales. The Finnish offline and online businesses were divested or closed down in 2010 because they had not achieved the desired market position and not shown consistent profitability. Following these measures Eniro is focused on Voice in Finland and the remaining operations are included in the segment Voice Scandinavia as of 2011. During 2010 a big step was taken to Eniro’s vision to be the best in local search. A new version of eniro.se with product search functionality was launched in Sweden and shortly thereafter a new version of gulesider.no in Norway was launched with the same functionality. In conjunction with the launch of the new service, Eniro changed its corporate image to signal the focus on online and the dynamics that Eniro creates when buyers meet sellers. In 2004, a strategic decision was made to focus operations on the Nordic countries and Poland. Economies of scale were ENIRO ANNUAL REPORT 2010 7 FROM SEARCH ENGINE TO PURCHASE ENGINE In 2010, a new version of eniro.se was launched in Sweden and in 2011 gulesider.no in Norway was launched with the same functionality. Eniro’s new online service are neither a search engine nor a price comparison site, but can best be described as a purchase engine. In addition to improved functionality and new design, the biggest change with the new versions of eniro.se and gulesider. no is that users can now easily find the companies that sell a specific product or service. For the customers, the change means better and more specific searchability, which in turn leads to more contacts and business. Local information about the wide range The biggest news are the new method to collect information from customers and the underlying search algorithm that provides relevant results when searching for products and services. No other online service allows users to find points of purchase as easily for an equally wide range of products and services. Broader customer offering The new platform enables enhanced advertising opportunities and adds up to an expanded offering. In October, the service was introduced as a mobile application for both iPhone and Android as well as a customized service for mobile Internet. The new advertising format went on sale in Sweden and Norway in January 2011 and will go on sale in Denmark from the third quarter of 2011 after launching the product search functionality on krak.dk. Search for products and services is increasing After the launch of the new version of eniro.se in September 2010, search results for businesses and points of purchase increased by about 40 percent, measured as number of side impressions. At the same time, a change in search behavior was noticed whereby more and more people make searches by entering the products and services they want to buy instead of entering the company name or industry. On eniro.se, an increasing proportion of users search for products, companies and categories. The starting point in the development of new versions was to strengthen services in the area in which Eniro already has a strong position – to generate business for customers and deliver relevant results to users searching for where a product or service can be purchased. The existing database was expanded with more information about products and services. Thus, local information in Eniro’s own database was combined with additional data on companies and their products and services. WHAT IS LOCAL SEARCH? Developed to meet customer needs Local search more often provides leads to purchases as compared to global search. Greater demands are placed on the information being relevant, accurate and current. One of the aims of the new service was to create more business for customers through increased searchability. The idea is that customers should be more active in their marketing, which also offers greater benefit to the users. The service includes much more companies and points of purchase than ever before, which means the number of relevant hits increases. At the same time, the quality, scope, and depth of the database is continuously being enhanced by users submitting suggestions for improvement. It is often easier to find something on the other side of the world than on the other side of the street. As a user, you want relevant results. Advertisers want to attract local customers. Most of us spend most of our money close to where we live and work. The development work included user testing to test the concept and ease of use. The new online services are still good sites to search for names or phone numbers, but in addition you can now easily find where to buy a specific product or service and you can also book a hotel or restaurant table directly using the service. 8 ENIRO ANNUAL REPORT 2010 SEARCH FOR YOGA PRIVATE LESSONS IN STOCKHOLM Product search functionality allows users to search for the specific product or service they are looking for directly in the search field. Most relevant companies are ranked highest and placed first in the hit list. ENIRO’S MODEL FOR RELEVANT HITS INFORMATION 2 3 CUSTOMER INTERFACE CRAWLING 1 KEYWORDS BASIC INFORMATION 1 Basic information 2 Crawling of commercially relevant company websites 3 Information from product files 4 Keywords per industry 5 Customer interface where customers add information 4 5 The new search services gather all the information in one place. Eniro’s database contains basic information such as company names, phone numbers, addresses, websites and industries. In addition, Eniro collects information from commercially relevant company websites in Sweden and Norway as well as information from product files, which are the same sources as price comparison sites use. For each industry, relevant keywords are also added, and customers can add their own search words from a particular user interface, thus affecting searchability and rankings. ENIRO ANNUAL REPORT 2010 9 BUSINESS AREAS Eniro’s search services include channels online, printed products, mobile services and directory assistance services and are marketed in Sweden, Norway, Denmark and Poland. Group revenues were during 2010 divided into three business areas: Directories Scandinavia, Voice Scandinavia and Finland/Poland. From 2011, Eniro’s remaining operations in Finland will be reported in the segment Voice Scandinavia. REVENUE DISTRIBUTION 2010 17% 13% 70% Directories Scandinavia Directories Scandinavia covers all search engines in channels online, printed products and mobile services in Sweden, Norway and Denmark. Directories Scandinavia contributed to about 70 percent of total operating revenues for 2010. Of operating revenues around 52 percent was reported in accordance with the deferral method*) (online), around 37 percent was reported in accordance with the publication method*) (offline) and around 11 percent was other products. Through local search services Eniro sells various types of information pages to their customers. The ads are usually sold as subscriptions based on an annual subscription fee. Information pages are sold per insertion and for a given period of time. The price consists of a basic price, and increases depending on the amount and type of information included on the page, such as searchable headings, search words, amount of text and images. A majority of Eniro’s online revenues comes from these types of ads. Online distribution is accomplished by eniro.se, emfas.se, dindel.se, bilweb.se, leta.se in Sweden; gulesider.no, telefonkatalogen.no, kvasir.no, sol.no and proff. no in Norway; krak.dk, eniro.dk and sol.dk in Denmark. Eniro’s printed products consist of directories and other printed media, including books of maps and specific guides. The company annually publishes and distributes about 700 editions of regional and local directories accumulating to around 20 million copies. The regional and local directories include Gula Sidorna, Gula Sidorna–På väg and Din Del in Sweden; Gule Sider, Telefonkatalogen, Ditt Distrikt, Din Bydel and Proff i Norge, and Mostrum Vejviser and Eniro local directories in Denmark. Directories Scandinavia Voice Scandinavia Finland/Poland Eniro offers additional ways to reach their target audiences. Display advertising means customers buy an ad space for a certain period. The ads are usually linked to a number of search words and displayed to users searching for those words, but there are also ads that appear for all users. Sponsored links are displayed next to search results and contribute more traffic to corporate websites. The sponsored link is displayed when someone searches for the words chosen by the customer. Eniro charges per “click” on the link. The new versions of eniro.se and gulesider.no, which were launched in Sweden and Norway, permit Eniro to provide a new range of improved products and services. The new online service offers ad format that is intended both for small and medium-sized businesses and larger companies and media buyers. By continued launches equivalent mobile services will also be offered in all three countries. User-written reviews have become an increasingly important part of consumer purchase decision making when purchasing goods or services. Eniro has launched rejta.se in Sweden, dehitter.dk in Denmark and anbefallt.no in Norway, where users contribute information themselves and also partake of ratings and reviews from other users. In Norway, the use of Gule Sider annually amounts to about 38 percent, according to TNS Gallup, Consumers & Media. A survey by TNS SIFO indicates that 58 percent of Swedes use the yellow pages at least once a year and 36 percent do it every month. *) Principles for revenue distribution are described on page 52. 10 ENIRO ANNUAL REPORT 2010 Voice Scandinavia Finland/Poland Voice Scandinavia includes directory assistance services via phone and SMS in Sweden, Norway and Finland. In 2010, Eniro managed around 50 million calls and text messages. Voice Scandinavia contributed about 13 percent of operating revenues for 2010. Finland/Poland covers all operations in Finland and Poland. Finland/Poland contributed about 17 percent of operating revenues for 2010. Voice Scandinavia offers personalized search services via phone and SMS. Users pay for the services and Eniro gets revenue per call or text message. Eniro offers directory assistance and personal search services by Eniro 118 118, Eniro 118 119 and Eniro 118 118 SMS in Sweden and Gule Sider 1880 in Norway. In Sweden, Eniro 118 118 is a market leading player in directory assistance. The Swedish operation has gradually been focused in fewer places, and now operates from four locations in Sweden. In Norway, Eniro offers voice services from a challenger position. In recent years the number of calls received has decreased, mainly due to increased competition and fewer requests for standard directory assistance such as information on names and numbers, which is easily accessible via the Internet. The trend toward more advanced personal search is positive. Eniro has further refined its voice services to offer a personalized search service that encourages greater use. In 2008, Eniro’s product portfolio in Sweden and launched Answer Service, through which Eniro handling switchboard calls to major companies in Sweden. Eniro’s Finnish activities within offline and online were divested or closed down in 2010 because they have not achieved the desired market position and did not show consistent profitability. During the second quarter Eniro divested its holdings in Finland’s largest online community, Suomi24 (S24). During the third quarter Eniro divested certain assets in the offline and online operations at Eniro Finland Oy Fonecta Ltd.; databases for Helsinki and Pirkanmaa and online services (Business to Consumer) including the domain name eniro.fi. During the fourth quarter, the business-to-business search engine Yritystele was sold to Bisnode and local telephone directories, ETD, were shut down. As a result of these measures Eniro is now solely focused on Voice in Finland. This operation comprises directory assistance and call center. The call center handles both services for incoming and outgoing calls, which includes both customer service and telemarketing. As of the first quarter of 2011, the Finnish operations, which in 2010 had revenues of SEK 291 M, will be included in the segment Voice Scandinavia. Eniro holds a strong position in the printed products in Poland and with its regional directory Panorama Firm has about half of the directory market. Eniro is also currently present in the online search service pf.pl, which also is available as a mobile service. The market for online services is however, not as well developed in Poland as it is in the Scandinavian countries. Internet use by the population is generally lower, while the usage of those who have access to mobile Internet is the highest in Europe. Eniro does not offer package sales in Poland, but sells exposure in directories and online separately. FIGURES ABOUT ENIRO • Eniro’s internet services have in total about 1 billion user sessions per year • For its customers in Sweden and Norway Eniro generates a transaction value of about 250 billion SEK per year (TNS SIFO) • Each day Eniro deals with about 11,000 customer contacts ENIRO ANNUAL REPORT 2010 11 MARKET The search market is based on the needs of individuals and companies to find companies from which they can buy the goods and services they are looking for. Companies pay for various forms of advertising to make them searchable and to attract new business. Search companies provide different kinds of advertising channels. Growing market in rapid change The total search market in Scandinavia and Poland is growing while the use of printed products is declining. As a result of changed user behavior an increasing share of the advertising expenditure is transferred from print products to equivalent online services. Search companies have addressed the change in the market by developing online and mobile services and also by continuing to develop directory assistance services. The search markets in Sweden, Norway and Denmark are expected to show average annual growth rates of 5 percent, 7 percent and 3 percent in the period 2009–2014 according to BIA/Kelsey. From print to online The printed products are still attractive marketing tools for advertisers, with its high reach, long life and users who are willing to buy, as compared to other print media. Directories often provide advertisers with a good return on their advertising investment. This means that they are expected to play an important role for the foreseeable future. Nevertheless, growth in online is partly at the expense of printed products. BIA/Kelsey estimates that ad revenue from printed products in Scandinavia will be reduced by an average 11 percent per year from 2009 to 2014, while revenues from online advertising in search media is estimated to increase by an average of 14 percent over the same period. The Scandinavian countries are expected to have a rapid growth in online up to 2014. BIA/Kelsey estimates that the segment for online services in Sweden will grow by an average of 16 percent per year while in Norway it is expected to grow by about 14 percent per year and in Denmark with about 12 percent per year. The market in Poland is expected to increase by 20 percent. Of the aggregate market for local search in Scandinavia, 78 percent is estimated to be revenues from online services in 2014, compared to 51 percent in 2009. 12 Internet fastest growing advertising media Internet’s share of the search market continues to grow. The transformation from print to online has come the furthest in the Nordic countries, which lead the world in terms of Internet usage, the proportion of households with broadband connections and the number of cell phone subscriptions per capita. The largest part of the market for Internet advertising consists of display advertising and search marketing. According to IRM, display advertising and search marketing account for about 70 percent of the total Internet advertising market in Sweden. With the development of search engines and their use, search marketing has come to play a central role in Internet advertising. Search engines have traditionally dominated search advertising. Today, the sale of search advertising brings in almost as much revenue in Sweden as display advertising. Mobile advertising is expected to increase Cell phone penetration in the markets in which Eniro is present is high overall and virtually everyone has access to cell phones. The use of smartphones and the amount of data now being moved to mobile networks is increasing rapidly. According to Mediavision, around 2 million Swedes have a smartphone today. As cell phones become more advanced, user behavior changes. Cell phones are increasingly being used to search the Internet from places where previously there was no Internet access. As a result, the search for goods and services via cell phone is expected to increase. The share of advertising companies’ ad investments in mobile solutions is expected to increase sharply in the coming years. A leading position in online and mobile services is therefore essential to be competitive in local search advertising. Eniro provides mobile search services in Scandinavia, which allows search directly in cell phone, through applications for smartphones, mobile Internet solutions, and also through SMS services. Reduced volume in voice services The activities of directory assistance are influenced by the fact that more and more people are seeking information online and via their cell phones, which means that the number of calls about telephone numbers and names is decreasing. Product development is a success factor also in voice services. The development of the voice industry is expected to move toward more personalized services, for example, providing information on good restaurants and booking tables. ENIRO ANNUAL REPORT 2010 Competition and industry colleagues Both the markets for online and printed products are characterized by high competition. For the printed products it is mainly in the form of substitute competition, that is, when one search channel gains users and advertising from another search channel. Eniro’s printed products compete with other directories and other printed forms of advertising activities including traditional media such as newspapers, radio, television and outdoor advertising and direct marketing. Eniro has a high market share in the Scandinavian and Polish markets. Competitors range from major global players to smaller, local companies, niche players, media groups and traditional directory companies. Industry colleagues are European search companies originating in directory operations. All of these companies are undergoing a shift from offline to online and currently have a relatively high debt due to a combination of growth through acquisitions and aggressive strategies for the company’s capital structure. INDUSTRY COLLEAGUES Unlisted companies Main Markets Owners Revenues 2010 Net debt 2010 EDSA1) Netherlands, Finland, Denmark, Austria, Sweden, Czech Republic, Slovakia, Poland and Gibraltar - - - Truvo2) Belgium, Ireland, Romania and Portugal Apax Partners Worldwide LLP and Cinven Ltd - - Eniro Sweden, Norway, Denmark, Finland and Poland Listed in Stockholm SEK 5,326 M SEK 3,951 M Pages Jaunes France, Spain, Luxemburg and Morocco Listed in Paris EUR 1,125 M EUR 1,858 M SEAT Italy, Germany and Great Britain Listed in Milan EUR 1,111 M EUR 2,731 M Yell3) Great Britain, USA, Spain, Argentina, Peru and Chile Listed in London GBP 1,951 M GBP 2,830 M Google World wide Listed in New York USD 29,321 M n/a Listed companies 1) EDSA was reconstructed during 2010 and does not publicly report owners, revenues and net debt. 2) Truvo does not publicly report revenues and net debt. The company is under reconstruction at the release of Eniro’s annual report. 3) Yell has not published its year-end result for 2010 at the release of Eniro’s annual report. Instead revenues for the last twelve months are stated. Sources: BIA/Kelsey is an independent adviser and analyst company, specialized in local media. IRM is an independent organization that analyze the advertisement and media market in Sweden. Mediavision is an independent adviser and analyst company, specialized in consumer behavior in digital media. ENIRO ANNUAL REPORT 2010 13 CORPORATE RESPONSIBILITY Eniro’s ambition is to take social responsibility and be proactive in relation to all stakeholders – customers, users, employees, shareholders and suppliers. This means taking responsibility not only ethically and socially, but also environmentally. Eniro’s services provide important community information, which is useful for customers and users. All Eniro’s search services and directories contain information on various social services in the municipality and county council. Search services make it easy to find, for example, information about products, events, addresses and opening hours, which simplifies life for users. Through its local distribution, Eniro’s products and services are also important marketing channels for small and medium-sized businesses. Customers are at the core of Eniro’s business. To be perceived as both respected and serious is paramount, while at the same time, it is crucial to demonstrate the value of Eniro’s services. In order to demonstrate the transaction value generated by Eniro’s services, studies are regularly carried out to show the value of investing in Eniro products. To improve customer relations, the previously separate sales forces for print and online were combined into a single sales force that sells packages for all distribution channels in the beginning of 2010. Users are one of Eniro’s main target groups. The requirement to develop relevant new products and be at the forefront of innovation and functionality is constantly increasing. As part of responsible behavior, Eniro does not allow advertisements that are discriminatory or offensive in terms of ethnicity, gender, religion or political beliefs, sexual orientation, nationality or similar. There are also restrictions on the advertising of alcohol, in accordance with the law, and advertising of tobacco or drugs is not allowed. For Internet services, Eniro also provides a “family filter” which can be activated by the user. Sustainability Eniro promotes a systematic and targeted environmental initiative and Eniro in Sweden and Norway are certified according to the ISO 14001 standard. In 2010, work focused primarily on environmental production and distribution of directories, transportation and waste reduction. The environmental impact of directories in Sweden, Denmark and Norway have been mapped along the entire value chain in order to place the directory’s environment impact in a broader context. In order to identify the environmental impact of Internet services, a life cycle analysis of Eniro’s online services has been performed. All company cars Eniro buys are environmentally friendly. This has resulted in reduced fuel consumption and reduced costs for the company. As far as travel is concerned, the target is to reduce the environmental impact of travel. Traveling is increasingly being replaced with videoconferencing and teleconferencing, which will save employees both time and travel expenses. Eniro strives to adapt the directory circulation according to demand. Therefore, White Pages have been distributed in Stockholm, Gothenburg and Malmö only upon request. Citizens of Sweden and Norway can choose not to receive Eniro’s directory. A further measure to customize directory circulation is the elimination of customers’ advance copy of the Yellow Pages in Sweden. Taken together, these measures have led to reduced carbon emissions, environmental benefits and savings. Please see Eniro’s website for more information on Eniro’s environmental work. It is important for the company to be an attractive employer. Eniro must be a workplace that employees can feel proud of, not only in its capacity as a driven sales and development organization, but also in its capacity as a responsible company that cares about environmental and social issues. In 2010, Eniro took part in “The Carbon Disclosure Project,” an annual survey that charts listed companies’ greenhouse gas emissions and strategies relating to climate change. Eniro also forms part of Robur Ethica funds, which includes companies that credibly show that they can manage their social, ethical and environmental risks. Eniro works with carefully selected suppliers to ensure high quality. A purchasing policy requires suppliers to have an environmentally friendly approach. 14 ENIRO ANNUAL REPORT 2010 ORGANIZATION Following a major reorganization in the fall of 2009, the first step was taken in altering the company structure from a holding company structure to an integrated group, a change that in everyday speech would be termed “One Eniro”. In 2010, this process of change continued with greater intensity. and mobile services and sales teams created to focus on winning back customers who had left Eniro. By make better use of under-used channels such as customer service, letters and SMS, Eniro will make sales more efficient. In early September 2010 the company announced the appointment of the new CEO, Johan Lindgren. Under his direction further steps were taken to streamline the company and reduce its cost base by aligning the organizational structure and increasing synergies primarily in product development, sales concept development and Service Delivery, a Nordic coordination of the former divisions IT and Operations. Equality Meanwhile, customer and market focus was reinforced by the creation of country-based sales organizations with revenue responsibility clearly defined for each geographical market. Work relating to improving efficiency resulted in employees leaving the Group during the year while a number of external specialists, primarily in product development were recruited to strengthen the company’s competitiveness. Even staff functions have been streamlined by reducing the number of employees and clarifying roles and responsibilities. Efficiency work and the divestment of operations in Finland resulted in the reduction of 1,065 employees during the year (of which 392 are related to the divestment of the Finnish operations). The total number of employees reached 3,929 at the end of the year. Increased sales focus During the year, Eniro Sweden was named as “Best innovator” by the business magazine Veckans Affärer for its revised Equality Plan. The company has a very even distribution of the number of employed men and women with 56 percent women. Of the more than 250 managers in the company, 43 percent are women. During the year, Eniro has conducted training and seminars for managers using the theme of “parental smart business” and the company has also invested in activities for employees on parental leave in order to strengthen its position as an equal opportunities company. NUMBER OF EMPLOYEES 2010 Dec 31 2009 Dec 31 Sweden Norway Denmark Finland Poland 1,334 799 377 381 1,038 1,625 914 433 783 1,239 Total 3,929 4,994 The sales force organization is the backbone of any salesoriented company and a key success factor for Eniro. The sales force of over 2,000 people primarily forming Eniro’s staff and the sales organization is tailored to the conditions in each market, although there is a common structure that applies to all market units. The company increased its focus on sales during the year by implementing a number of strategic initiatives. In the beginning of the year, the previously separate sales forces for offline and online were combined to meet customers’ desires for only one contact at Eniro. A new support unit, Sales Development, was created to focus exclusively on sales concept development and sales training as part of the Eniro Business School. All sales managers conducted an evaluation to ensure that every leader possessed the right skills and the right values for the company. As a basis for the assessments, the company produced a management profile, which outlines the company’s requirements and expectations of its leaders. As part of its plan to reverse the negative development of revenues, specific sales teams were created for media products ENIRO ANNUAL REPORT 2010 15 CORPORATE GOVERNANCE 2010 This report has been reviewed by Eniro’s external auditors. The corporate governance report is not part of Eniro’s formal annual report. Eniro has applied the Swedish Code of Corporate Governance since 2005. The code is available on the Swedish Corporate Governance Board’s website www. corporategovernance.se. Eniro has no instances of non-compliance to report for the financial year 2010. PROPOSAL1 BOARD 2 COMPENSATION COMMITEE, AUDIT COMMITEE, COMMITTEE FOR ONLINE STRATEGY INFORMATION AUDITOR Responsible for the control of the entire business. Reports to the Board and to the shareholders. REPORTS & CONTROL INFORMATION GOALS, STRATEGIES & CONTROL INTERNAL AUDIT Reports to the Audit Commitee. ELECTION EL EC TI ON ELECTIONS ANNUAL GENERAL MEETING 1 INFORMATION NOMINATION COMMITEE PRESIDENT AND CEO & GROUP MANAGEMENT INTERNAL GOVERNANCE INTERNAL GOVERNING INSTRUMENTS INSTRUMENTS EXTERNAL GOVERNING INSTRUMENTS Business concept and goal, associa-of association, Swedish Companies Swedish of Annual Business concept andarticles goal,ofarticles rules ofAct, procedure the tion, rules of procedure of the Board, instrucReports Act, Rule Book for Issuers Nasdaq OMX Board, work instructions for the President and CEO, strategies and policies, tion for the President and CEO, strategies and Stockholm, other relevant laws and Swedish such assuch Eniro Internal and processes policies as Eniro Code Corporate of CorporateGovernance, Code of Corporate Governance. for internal control and Governance, andmanagement. processes for internal control and management. EXTERNAL GOVERNANCE INSTRUMENTS Swedish Companies Act, Swedish Annual Reports Act, other relevant laws, Nasdaq OMX Stockholm’s Rule Book for Issuers, and the Swedish Code of Corporate Governance. 1. The Nomination Committee prepares proposals for resolutions which are presented at the AGM. The AGM appoints the members of the Nomination Committee or determines the manner in which they are to be appointed. ENIRO’S CORPORATE GOVERNANCE STRUCTURE General meetings The shareholders’ influence over the company is exercised at the shareholders’ meeting, which is the company’s supreme decision-making body. To accommodate foreign shareholders attending general meetings, Eniro provides simultaneous English interpretation of the general meetings to shareholders requesting this service when giving notice of intention to participate at the Annual General Meeting (AGM). Eniro also provides English translations of all documents on Eniro’s website. These documents will also beproposals sentforto any which shareholders 1. The Nomination Committee prepares resolutions, are presented at requesting the AGM. The AGM specifies how the members of the Nomination Committee are to be them. appointed for the following year. 2. The Board decides which committees to establish and elects current Board members to the membership of each committee. On the basis of the resolution passed at the AGM in 2007, the Board may, at the company’s expense, collect proxies from the shareholders in accordance with the procedure described in Eniro is a Swedish public limited liability company. The shareholders of Eniro are those who ultimately decides about the group’s governance throughCompanies their Chapter 7 Section 4 Paragraph 2 of the Swedish Act. election at the General Meeting of the Company’s Board, which in its turn is then the body that has the day-to-day responsibility for ensuring that the governance complies with laws and other external and internal governing instruments. Nomination Commitee All shares have the same voting rights. The model describes the structure of corporate governance within Eniro. The task of the Nomination Committee is to present proposals for election of the Chairman of the AGM, election of the Chairman and Members of the Board, remuneration of the Board Members, the process for election of the Nomination Committee, and if applicable, a proposal for the appointment of and remuneration to the auditors. The AGM resolves on the method for appointing the members of the Nomination Committee for the subsequent year and the method for appointing the current Nomination Committee is described in the minutes of the latest AGM which may be downloaded from www.eniro.com. Since 2005 the AGM has determined that the four largest shareholders and the Chairman of the Board shall form the Nomination Committee. The name of the members of the Nomination Committee are announced in a press release as soon as they have been appointed. Such announcement takes place no later than six months prior to the AGM. Eniro is a Swedish public limited liability company. The shareholders of Eniro ultimately decide upon the Group’s corporate governance through the election of the Board of Directors at the General Meeing. The Board, in turn, is the body having the day-to-day responsibility for ensuring that the corporate governance functions comply with laws and other external and internal governance instruments. All shareholders may vote for the full number of shares held and represented at the General Meeting, without any restriction on voting rights. All shares entitle equal voting rights. The model illustrates the structure of corporate governance within Eniro. If a member of the Nomination Committee resigns from the position prior to the conclusion of the Committee’s work, the same shareholder who appointed the resigning member shall, if considered to be necessary, appoint a successor, or if that shareholder no longer, in terms of voting rights, is one of the four largest shareholders, then such appointment can be made by the new shareholder in that group. The Nomination Committee’s proposals are presented in the notice of the AGM and on Eniro’s website. When the notice of the AGM is published, the Nomination Com- 16 ENIRO ANNUAL REPORT 2010 2. The Board determines the committees to be established and appoints current Board members to serve as the members of each of the committees. mittee also publishes a reasoned statement regarding the motivation behind its proposed Board composition on Eniro’s website, www.eniro.com. Board of Directors The Board of Directors is to manage the company’s affairs in the interests of the company and all shareholders. According to the Swedish Companies Act, the Board has overall liability for the organization of the company and the management of the affairs of the company. According to Eniro’s articles of association the Board shall be comprised of four to ten members, who are nominated by the Nomination Committee and elected annually by the AGM for a term until the end of the next AGM. The rules of procedure of the Board are adopted at the Board’s annual constituent meeting held directly after the AGM and provide an important part of the framework for the Board’s duties. The rules of procedure of the Board provide, inter alia, that the Board shall hold six meetings every year, including the constituent meeting. The Board has presently appointed three Board committees, the Compensation Committee, which was appointed for the first time in 2001, the Audit Committee, which was appointed for the first time in 2004 and a Committee for Online Strategy which was appointed for the first time at the Board meeting held on July 14th 2010. Auditors Annual general meeting Eniro’s AGM 2010 was held on May 4th at Berns Salonger in Stockholm. All Board members elected at the AGM 2010, except for Thomas Axén, were present at the AGM. Some of the most important matters addressed at the AGM included the following: Election of the Board In accordance with the Nomination Committee’s proposal, it was resolved to continue with the Board’s composition of seven Board members with no deputy Board members. Luca Majocchi had announced that he was not available for re-election and Thomas Axén was elected as a new Board member. The remaining present Board members were re-elected as members of the Board. Lars Berg was re-elected as Chairman of the Board. Remuneration principles The AGM 2010 approved the Board’s proposed remuneration principles for senior management and resolved in favour of the Board proposal on further development of the existing scheme for synthetic shares. The full version of the principles can be found in an attachment to the notice of the AGM 2010, “The Board’s complete proposals”. Visit www.eniro.com to download a copy of this attachment. EXTRA ORDINARY GENERAL MEETING HELD ON NOVEMBER 26th 2010 Rights issue and reduction of share capital The AGM elects the company’s auditors. As from June 1st 2011, auditors serve a statutory term of one year. However, the articles of association may provide for a four-years term, as is provided for in Eniro’s articles of association. Eniro’s current auditors were elected by the AGM in 2004 and were re-elected by the AGM in 2008. The Nomination Committee nominates the auditors to an AGM which formally elects the auditors. The auditors regularly meet with the Audit Committee to provide information about the day-to-day audit activities. The Audit Committee establishes guidelines regarding the kind of services other than audit services, which may be provided by Eniro’s auditors. The auditors are present at the AGM and report their audit of the annual report and the administration. In addition to the annual report, the auditors review Eniro’s interim report for January–September. The Extra Ordinary General Meeting (EGM) of Eniro held on November 26th 2010, approved the Board’s resolution of October 27th 2010 regarding a rights issue of approximately SEK 2.5 billion and thereto connected resolutions on amendments to the articles of association and reduction of the company’s share capital by SEK 242,372,758.50 without redemption of shares, resulting in a reduction of the shares’ quotient value from SEK 2 to SEK 0.50. The terms and conditions of the rights issue entitle that each share entitles to one subscription right and each subscription right entitles its holder to subscription of 30 new shares at a subscription price of SEK 0.52 per new share. As of December 31st 2010, Eniro had 17,472 shareholders. Eniro is not aware of any shareholder with a direct or indirect shareholding in the company representing one tenth or more of the total number of shares in the company. Please see page 28 of the annual report for further information on Eniro’s shareholders. According to the final calculations, a total of 3,830,564,310 shares, representing approximately 79 percent of the offered shares, were subscribed to via the subscription rights. Furthermore, 82,496,095 shares, representing approximately 1.7 percent of the offered shares, were subscribed to by individuals who had applied for subscription of shares without holding subscription rights. A total of 934,394,765 shares, representing approximately 19 percent of the offered shares, were allocated to the sub-underwriters through re-allocation from the consortium of banks that had agreed to underwrite the rights issue. In total, this meant that the rights issue of approximately SEK 2.5 billion (before issue-related costs) was fully subscribed. Through the rights issue the number of outstanding shares was increased by 4,847,455,170 to 5,009,037,009 and Eniro’s share capital was increased by SEK 2,423,727,585 to SEK 2,504,518,504.50. ENIRO ANNUAL REPORT 2010 17 CORPORATE GOVERNANCE 2010 Shareholders Reverse split of shares The work of the Nomination Committee The EGM also resolved on a reverse split of shares, whereby 50 shares were consolidated into one share. The EGM authorised the Board to determine the record date for the reverse split, however this is to be no later than February 1st 2011. On January 18th 2011, the Board decided that the record date should be January 27th 2011. Following the reverse split, the number of shares amounts to 100,180,740. The Nomination Committee has, as of January 31st 2011, had 10 meetings. Amendments to the articles of association – simplified rules for convening general meetings Finally, the EGM resolved to amend the articles of association in simplifying the rules for convening general meetings, following an amendment to the Swedish Companies Act. ATTENDANCE GENERAL MEETINGS 2010 At the Annual General Meeting 2010 The total number of represented shares and votes at the Meeting was 60,176,467, corresponding to approximately 37 percent of the total number of shares entitling the right to vote at the Meeting. At the Extraordinary General Meeting 2010 The total number of represented shares and votes at the Meeting was 33,711,351, corresponding to approximately 21 percent of the total number of shares entitling the right to vote at the Meeting. NOMINATION COMMITTEE APPOINTED BY THE AGM 2010 The AGM 2010 resolved that the Nomination Committee for the AGM 2011 shall be appointed according to the same principles as have been applied since the AGM 2005. These principles are described in their entirety in the minutes of the AGM, which are available on www.eniro.com. The members of the Nomination Committee who will serve until the AGM 2011 were announced in a press release on September 20th 2010. Pursuant to changes in the ownership structure, changes in the composition of the Nomination Committee were announced in press releases on November 26th 2010 and January 20th 2011. The annual evaluation of the Board’s work and the individual evaluation of each Board member constitute an important part of the Nomination Committee’s work. Since 2005, this evaluation has consisted of an in-depth evaluation every second year (odd numbered years), with a follow-up of and evaluation based on the in-depth evaluation during the subsequent year. The in-depth evaluation has previously been carried out with the assistance of Active Owner Partners, an independent external consultant, through extensive questionnaires and individual interviews. The results have been compiled and presented to both the Nomination Committee and the Board. In 2009 Active Owner Partners conducted an in-depth evaluation of the Board. A summary of the results and recommendations of this evaluation was presented to the Nomination Committee in 2010. During its 2010 evaluation, the Nomination Committee has also interviewed and met with all Board members elected by the General Meeting. This work provided the foundation for the Nomination Committee’s discussions regarding an appropriate composition of Eniro’s Board of Directors. The principle objective of the Nomination Committee is to ensure that, given the nature of Eniro’s business, the Board has an appropriate composition as regards competence, knowledge and experience. The Nomination Committee has also recived candidate nominations from shareholders not represented in the Committee as well as from private individuals. THE BOARD OF DIRECTORS Distribution of work Every year the Board adopts written rules of procedure of the Board which, together with the Swedish Companies Act, the Articles of Association and the Swedish Code of Corporate Governance specify the Board’s responsibilities and distribute those responsibilities within the Board, i.e. between the Chairman and the remaining Board members, as well as between the Board and its committees. The rules of procedure of the Board contain guidelines for the day-to-day Board work. The Board shall normally hold six ordinary meetings per year, one of which shall be held with the company’s auditors in attendance. Extra Board meetings may MEMBERS OF THE NOMINATION COMMITTEE Name Appointed by Maria Wikström Länsförsäkringar Fondförvaltning AB Erik Sjöström Skandia Liv Peter Rudman Nordeas fonder Hans Ek SEB fonder Lars Berg Position Financial analyst Fund manager Director of Corporate Governance CEO Chairman of Board of Eniro AB *) According to Euroclear Sweden AB as of February 28th 2011. Peter Rudman is the Chairman of the Nomination Committee. 18 Shareholding in Eniro*), % ENIRO ANNUAL REPORT 2010 5,7 5,6 2,8 3,5 be held in order to deal with matters that cannot suitably be dealt with at an ordinary meeting. Such meetings may be held by telephone, by video conference or by circulation. Ordinary meetings shall normally be convened by notice to the members one week in advance. The notice shall enclose the agenda and relevant documents and background materials regarding the items that are to be resolved upon at the meeting. The Board shall meet with the company’s auditors at least once per year without the presence of senior management. The group’s auditors participate at the Board meeting where the year-end and the interim report for the third quarter are approved. The auditors’ review and audit reports will have been presented to the Audit Committee beforehand. The Chairman is ultimately responsible for the Board’s work and oversees the operation of the business in close consultation with the President and CEO. The Chairman is responsible for making sure that the other Board members receive the information they require to execute their assignments in a responsible manner. The Chairman is also responsible for ensuring that the annual evaluation of the Board’s work is carried out. The Chairman is to represent Eniro in ownership matters. The rules of procedure of the Board include instructions on the distribution of duties between the Board and the President and CEO and procedures for the manner in which the President and CEO shall keep the Board informed of the development of the business and the financial position of the group. The President and CEO participates in all Board meetings except those dealing with the evaluation of the President and CEO’s work. Other members of senior management participate, when necessary, in order to keep the Board informed, or on request by the Board or the President and CEO. The Board shall be assisted by a secretary who is not a member of the Board. The group’s Chief Legal Officer is the permanent secretary of the Board since 2000. The Board’s work in 2010 The combination of a high level of indebtedness and declining sales resulted in limited operational and financial flexibility for Eniro in early 2010 and it was necessary to initiate a discussion with the lenders in the beginnig of June 2010. During the major part of the year, the emphasis of the Board’s work has, accordingly, been on creating financial flexibility to implement the previously developed strategy, and the following action plan was drafted: • Reduced indebtedness • Increased focus on profitable operations • Continued cost reductions and commercial focus Increased financial flexibility was achieved through a new rights issue during the last quarter of 2010, which strengthened the balance sheet. A new credit facility agreement was negotiated in conjunction with the rights issue. In September 2010, the Board appointed a new President and CEO, Johan Lindgren. Eniro’s Board held 21 meetings in 2010, of which five were held by circulation and eight by telephone. ENIRO ANNUAL REPORT 2010 COMPENSATION COMMITTEE Composition According to the rules of procedure of the Board, the Board shall appoint two of its members to comprise the Compensation Committee. Pursuant to the Swedish Code of Corporate Governance, the Chairman of the Board shall be chairman of the Compensation Committee and the other members of the Compensation Committee shall be independent in relation to the company and the senior management. Necessary knowledge and experience regarding questions on compensation to senior management are a requirement to serve as members of the Committee. The constituent Board meeting on May 4th 2010 appointed the Chairman of the Board, Lars Berg, and Harald Strømme as members of the Compensation Committee. The Board’s opinion is that the members of the Compensation Committee meet the requirements stated in the Swedish Code of Corporate Governance regarding the composition of the Compensation Committee. Duties According to the Swedish Code of Corporate Governance, the Compensation Committee shall, inter alia, prepare the Board’s proposal to the AGM on the principles on salary and other remuneration for the President and CEO and other members of the senior management. According to the rules of procedure of the Board, the Compensation Committee’s proposals shall be presented to the Board which shall decide to submit the proposal to the AGM. The proposal shall be in line with market practice for listed companies. Right of decision-making The Board has, through the rules of procedure of the Board, authorised the Compensation Committee to determine on individual salaries, remuneration and pension benefits for members of the senior management, excluding the President and CEO. The work during the year The Compensation Committee held five meetings in total during the year and all members participated at all meetings. In addition to its work with its tasks delegated by the Board, the Committee’s work has been focused on the following areas. Due to the reorganization and centralization of the group, a cross-border harmonization and revision of the terms of remuneration for the senior management was required and this was achieved through group-wide policies and guidelines on remuneration issues, such as principles for setting wages and policy for variable salaries, as well as periods of notice and severance payment. The Committee has also decided on a new model and structure for remuneration to the company’s sales force, which has been designed to be more offensive and better adapted to the company’s competitive situation. 19 Evaluation of program for variable salary and principles for the remuneration for senior management The share savings program that was resolved at the AGM 2005 will be settled during 2011. The level of participation has been relatively limited and only a small number of employees have remained in the program during 2010. The long term program for synthetic shares that was resolved by the AGM 2010 and that is intended for senior management and key employees in the company has been well received. More than 95 percent of the more than 50 persons that were offered to participate have accepted. The assessment of the Committee is that the company is complying with the principles for remuneration for the senior management resolved by the AGM in a very satisfactory manner. AUDIT COMMITTEE Composition According to the rules of procedure of the Board, the Board shall appoint three of its members to comprise the Audit Committee. Pursuant to the Swedish Companies Act and the Swedish Code of Corporate Governance, the members of the Audit Committee may not be employed by the company, the majority of the members of the Committee shall be independent in relation to the company and the senior management, at least one of the members who is independent in relation to the company and the senior management shall also be independent in relation to the company’s major shareholders, and at least one of the independent members shall have accounting or audit competence. The constituent Board meeting on May 4th 2010 appointed Barbara Donoghue as Chairman and Lars Berg and Karin Forseke as members of the Audit Committee. The Board’s opinion is that the members of the Audit Committee meet the requirements stated in the Swedish Companies Act and the Swedish Code of Corporate Governance regarding the composition of the Audit Committee. The Audit Committee shall be assisted by a secretary, who should also be the secretary of the Board, i.e. the Chief Legal Officer of the Group. Duties According to the Swedish Companies Act, the Audit Committee shall, inter alia, review the company’s financial reporting. According to the rules of procedure of the Board, the Audit Committee is responsible for preparing the work that the Board performs to ensure the quality of the Group’s financial reporting. This includes overseeing both the auditing processes and the effectiveness of internal controls of financial reporting. The Audit Committee will meet Eniro’s auditor and keep itself informed of the scope and focus of the auditor’s work. In that context, it will also evaluate the auditor’s performance. The Committee shall also, with the auditor, discuss their view on the risks of Eniro relating to the financial reporting. The Audit Committee shall share the results of its evaluation of the auditor’s performance with the Nomination Committee, and shall assist the later in preparing proposals both for the appointment of the auditors and for the level of remuneration for audit work. 20 The internal audit function, which reports directly to the Audit Committee, has been established to provide support for the Audit Committee. The roles and responsibilities of the internal audit function are outlined in a separate job description adopted by the Board. Right of decision-making The Board has, through the rules of procedure of the Board, authorised the Audit Committee to establish guidelines as regards the services, other than audit services, which Eniro may purchase from its auditor, and to annually adopt the internal audit plan in consultation with the external auditor. The Audit Committee has the right to request information and support for its work from any of the Group’s employees. It also has the right to require that specific employees participate in meetings of the Audit Committee. The Audit Committee may independently seek advice from external advisors in such issues where the Committee considers it necessary. The work during the year The work of the Audit Committee was performed according to the instructions the Board had provided to the Committee. According to the rules of procedure of the Board, the Audit Committee shall hold at least three meetings each year. In 2010, the Audit Committee held seven meetings. Audit Committee meetings were attended by the President and CEO, the CFO and, on five occasions, by the external auditors. The entire Board met twice with the external auditor without the presence of senior management. During 2010, the Audit Committee monitored changes to financial reporting which resulted from changes in the management organizational structure of Eniro. This led to an update of the segment reporting. The Committee undertakes an annual agenda designed to provide oversight of key accounting and financial reporting issues, such as goodwill impairment and provisions. This agenda is informed by the results of the annual risk assessment. In addition to this revolving agenda, the Committee’s key projects focused on the tax reassessment notice from the Norwegian Tax Authorities, goodwill impairment tests, restatement of the guidance to the market and negotiations with Eniro’s lending banks regarding the credit facility. ONLINE STRATEGY COMMITTEE Composition At the Board meeting held on July 14th 2010, the Board determined to, for the period until the end of the 2011 General Meeting, establish the Online Strategy Committee and appoint the Board members Simon Waldman (Chairman) and Mattias Miksche as members of the Online Strategy Committee. The main purpose of the Committee is to develop and monitor Eniro’s high level digital strategy and the President and CEO, as well as the Senior Vice President Group Product & Services, participate at its meetings. ENIRO ANNUAL REPORT 2010 The work during the year The Online Strategy Committee held one constituent meeting in 2010, and the key point of discussion was the Project Yellow Revolution regarding product search and the strategy for and development of core online products and services. The second meeting of the Committee was held in early January 2011. ENIRO ORGANIZATION STRUCTURE CEO GROUP MANAGEMENT On September 6th 2010, Eniro’s Board appointed Johan Lindgren as President and CEO of Eniro AB. Johan Lindgren took his position with immediate effect and the previous CEO Jesper Kärrbrink resigned. On November 16th 2010, a new organization and senior management was presented with the aim of increasing the focus on sales, further increase the effectiveness of the product development and delivery organization as well as to supplement the finance function. As of November 16th 2010, Eniro’s Group Management is comprised of President and CEO, Vice President and Senior Vice President Group Product & Services, Senior Vice President Group Sales Development, Senior Vice President Service Delivery, Senior Vice President Group Controlling and Transformation, CEO of Eniro Sweden, CEO of Eniro Norway, CEO of Eniro Denmark, CEO of Eniro Poland, Chief Financial Officer, Communications Director as well as Senior Vice President of Group HR. The CEO manages the Group Management’s work and undertakes decisions after consultations with its members. Remuneration The company’s principles on remuneration and other terms of employment for senior management are adopted by the AGM annually and currently comprise fixed and variable salary, longterm incentive schemes, and benefits, such as pension and insurance. The principles can be found in their entirety in an appendix to the minutes from the AGM 2010, “The Board’s complete proposal” available on www.eniro.com. When the AGM adopted the principles described above, the AGM also authorized the Board to deviate from said principles if particular circumstances were at hand. The Board of Directors has decided to deviate from the principles in the cases and for the particular reasons set forth below. Due to the limited period of time that the President and CEO Johan Lindgren had been employed by the company during 2010, the President and CEO’s variable salary is entirely discretionary and proportionate to the four month period during which the President and CEO was employed. The current program for conversion of variable salary to synthetic shares was approved by the AGM in 2006 and was adjusted on the basis of a resolution by the AGM in 2010. The scheme comprises approximately 50 senior managers and key employees. Please refer to note 5 of the annual report for further details on this program, and other remuneration and terms of employment. Eniro Denmark CFO Group Controlling & Transformation Group Human Resources Corporate Communications & IR Group Sales Development Group Legal Eniro Norway (incl. Voice) Eniro Sweden and Finland (incl. voice) Eniro Poland Group Product & Services Group Service Delivery AUDITORS The AGM in 2008 appointed PricewaterhouseCoopers AB as auditor until the AGM in 2012. PricewaterhouseCoopers AB were represented by Bo Hjalmarsson and Sten Håkansson. The AGM was notified that Bo Hjalmarsson had been appointed as Auditor in Charge. Bo Hjalmarsson Born in: 1960 Authorized Public Accountant since: 1989 Other significant audit assignments: TeliaSonera, Duni, Lundin Petroleum and Vostok Nafta. Other significant assignments: Chairman of Far’s Policy Group for auditing. Sten Håkansson Born in: 1960 Authorized Public Accountant since: 1988 Other significant audit assignments: Lundin Mining, Coor, Net Insight and Teracom. Other significant assignments: – REMUNERATION FOR THE AUDITORS 2008–2010 (SEK M) Year Other assignments Audit Total 2008 2009 2010 1,4 0,9 1,4 5,1 9,2 9,1 6,5 10,1 10,5 In 2010, the audit fee included revision of the rights issue prospectus. In 2009, the audit fee included revision of the rights issue prospectus and the supplementary examination in conjunction with the issuance of the interim report for the first quarter in 2009. Information regarding the company’s current share and share price related incentive program is available on Eniro’s website www.eniro.com. ENIRO ANNUAL REPORT 2010 21 THE BOARD Lars Berg Thomas Axèn Chairman of the Board since 2003 Significant professional commitments/ employment: President of Axstores AB. Education: Master’s Degree in Economics and Business Administration, Stockholm School of Economics. Other significant Board assignments: Åhléns AB, AxStores Sweden AB, Kicks Kosmetikkedjan AB and Litorina Kapital AB. Former positions: Various executive positions within the Bonnier group incl. CEO of Bonnier Dagstidningar AB, Chairman of Dagens Nyheter AB, Sydsvenska Dagbladet AB, Expressen AB och Skånemedia AB, member of the Board of Directors of Tidningarnas Telegrambyrå AB, Svenska Tidningsutgivarföreningen and Tolerans AB. Significant professional commitments/ employment: European Venture Partner, Constellation Growth Capital, New York. Education: B.Sc. Econ., Gothenburg School of Economics. Other significant Board assignments: Net Insight AB (publ), Ratos AB (publ), Tele2 AB (publ) and KPN OnePhone, Düsseldorf. Former positions: Member of Mannesmann’s executive management with responsibility for the Telecom Division, President and CEO of Telia AB and executive positions within the Ericsson Group. Member of the Board of directors of Telefonica Moviles, Madrid, PartyGaming, Gibraltar, Carnegie Investment Bank AB (publ) and Schibsted ASA, Oslo. Lars Berg has informed Eniro’s Nomination Committee that he is not available for re-election at the AGM 2011. Lars Berg will maintain his position until that time. 22 Barbara Donoghue Karin Forseke Significant professional commitments/ employment: Director of Manzanita Capital Ltd. Education: MBA and Bachelor of Commerce, McGill University. Other significant Board assignments: Panel Member of the UK Competition Commission and Trustee at Refuge. Former positions: Managing Director of Nat West Markets and Hawkpoint Partners, member of the Independent Televison Commission, teaching fellow at the London Business School. Significant professional commitments/ employment: – Education: Economics, Sociology and Marketing studies at UCLA Extension, Los Angeles. Other significant Board assignments: Financial Services Authority (FSA) in England, Walleniusrederierna AB (Wallenius Lines), Kungliga Operan AB (the Royal Swedish Opera), European Council on Foreign Relations, Dansens Hus and deputy board member of Innovation Development in Europe AB. Former positions: CEO of Carnegie Investment Bank AB, COO for LIFFE (London International Financial Futures Exchange), Private Advisor to the Minister of Local Government and Financial Markets. Mattias Miksche Harald Strømme Significant professional commitments/ employment: CEO of Stardoll AB. Education: Master’s Degree in Economics and Business Administration, Stockholm School of Economics. Other significant Board assignments: Stardoll AB, Avanza Bank Holding AB (publ), Avanza Bank AB, Membrain Network Capital Aktiebolag, Sportamor AB, Dustin Group AB and Celebmedia Posh24 AB. Former positions: Member of the board of directors and CEO of Lovefilm Sverige AB and E*Trade Sverige AB and Member of the Board of directors of Dustin AB, Polar Rose AB and Spader Knekt Sverige AB. Significant professional commitments/ employment: Managing Director & Editorin-Chief of TV Norge AS, part of the ProSiebenSat1 group, CEO of SBS Norge AS and chairman of Vega Förlag AS. Education: MBA, Handelshøyskolen BI / Norwegian School of Management and Bachelor of Science in Journalism, School of Journalism & Mass Communication, University of Colorado at Boulder. Other significant Board assignments: Vega Forlag AS, SBS Radio Norge AS , SBS Norge AS and SBS Broadcasting Networks Ltd. Former positions: Managing Director and partner of TRY Advertising AS. Various executive positions within TV2 AS, Kunnskapsforlaget ANS and Verdens Gang AS (VG). Chairman of the Board of directors of Apt AS. ENIRO ANNUAL REPORT 2010 Simon Waldman Lina Alm Significant professional commitments/ employment: Group Product Director of Lovefilm. Education: Classics, University of Bristol. Other significant Board assignments: – Former positions: Chairman of the U.K. Association of Online Publishers. Various positions within the Guardian Media Group, including as Head of Digital Strategy and Development. Employee representative Bengt Sandin Jonas Svensson Employee representative Employee representative Significant professional commitments/ employment: Manager of environmental issues at Eniro AB. Education: Upper secondary school of Economics. Other significant Board assignments: – Former positions: Salesperson. Significant professional commitments/ employment: Customer service employee at Eniro 118 118 AB and Customer Service Citizens Eniro Sverige AB. Education: Upper secondary school. Other significant Board assignments: Board member/treasurer of the Unionenklubben Eniro and alternate (for the employee representatives) of the Board of Eniro 188 188 AB’s Pension Fund. Former positions: Project manager and business and sales controller at Eniro 118 118 AB. Significant professional commitments/ employment: Chairman of the union at Eniro AB, “Unionen”. Education: Business and administration program, Stagneliusskolan, Kalmar. Vocational Education in Entrepreneurship Other significant Board assignments: – Former positions: Salesperson. MEMBERS OF THE BOARD OF DIRECTORS PRESENCE AT MEETINGS No. of shares Name Independent Born Elected Nationality in Eniro*) Board of Directors Lars Berg, ordf. Thomas Axén Barbara Donoghue Karin Forseke Mattias Miksche Harald Strømme Simon Waldman Lina Alm Bengt Sandin Jonas Svensson Ola Leander Totalt Yes Yes Yes Yes Yes Yes Yes Employee rep. Employee rep. Employee rep. Employee rep. 1947 1960 1951 1955 1968 1962 1966 1981 1952 1966 1967 2000 2010 2003 2008 2008 2007 2008 2008 2001 2010 2006 Swedish Swedish Canadian/British Swedish/US Swedish Norwegian British Swedish Swedish Swedish Swedish 37 000 2 849 80 80 304 70 198 - 21 of 21 14 of 15 21 of 21 20 of 21 19 of 21 18 of 21 20 of 21 21 of 21 21 of 21 15 of 15 2 of 6 REMUNERATION Compensation Audit Committee Committee 5 of 5 n/a n/a n/a n/a 5 of 5 n/a n/a n/a n/a n/a 7 of 7 n/a 7 of 7 7 of 7 n/a n/a n/a n/a n/a n/a n/a Online Strategy Committee n/a n/a n/a n/a 1 of 1 n/a 1 of 1 n/a n/a n/a n/a 40 581 Board work Committee work 1 000 000 420 000 420 000 420 000 420 000 420 000 420 000 24 000 24 000 21 000 4 500 150 000 n/a 150 000 75 000 n/a 75 000 n/a n/a n/a n/a n/a 3 634 000 450 000 *) Own or associated natural or legal entities’ holdings of shares and other financial instruments in the company according to information available to the company. All members of the Board are independent in relation to the company and its senior management as well as independent in relation to the company’s major shareholders. ENIRO ANNUAL REPORT 2010 23 GROUP MANAGEMENT Johan Lindgren Morten Algöy President and CEO CEO, Eniro Norway Eniro since: 2010 Born: 1957 Nationality: Swedish Education/degree: B. Sc. Business Administration, Stockholm University. Former positions: Chief Financial Officer for Telenor’s operation in India, CEO of Telenor Sweden, Chief Financial Officer for Bredbandsbolaget, Chief Financial Officer for MTG and Metro International. Shares: 105 900*) **) Eniro since: 1993 Born: 1972 Nationality: Norwegian Education/degree: Primary education. Former position: Sales director, Eniro Norway. Shares: 30*) Roger Asplund Annica Elmehagen CEO, Eniro Poland Senior Vice President, Corporate Communications Eniro since: 1986 Born: 1961 Nationality: Swedish Education/degree: Market Economics, IHM Business School. Former position: Sales director, Eniro Sverige Försäljning AB. Shares: 112*) 24 Eniro since: 2011 Born: 1969 Nationality: Swedish Education/degree: BA in Communications, Uppsala University. Former position: Vice President Communications, Telenor Sweden. Shares: – Peter Hagström Mathias Hedlund Senior Vice President, Group Sales Development Senior Vice President, Group Products & Services Eniro since: 2010 Born: 1957 Nationality: Swedish Education/degrees: IFL Management Training and IHM Executive Program. Former positions: Vice President and partner, Swilkenbridge AB and Director of Sales & Management Development, Bonnier Newspapers. Shares: 1 240*) Eniro since: 2008 Born: 1970 Nationality: Swedish Education/degrees: B. Sc. Business Administration, Stockholm University. Former position: Vice President Games and Lotteries, Svenska Spel. Shares: – ENIRO ANNUAL REPORT 2010 Stefan Kercza Mattias Lundqvist CEO, Eniro Denmark Chief Financial Officer 1) Eniro since: 2011 Born: 1964 Nationality: Danish Education/degree: M. Sc. Business Administration, AVT Business School. Former position: CEO for regions Tamil Nadu and Kerala of Telenor India. Shares: – Eniro since: 2005 Born: 1969 Nationality: Swedish Education/degree: M. Sc. Business Administration, Växjö University. Former positions: Group Controller, Eniro AB and Group Financial Director, TDC Song. Holding AB. Shares: 16*) Krister Skålberg Göran Sällvin Senior Vice President, Group Service Delivery Senior Vice President, Group Controlling and Transformation 2) Eniro since: 2010 Born: 1961 Nationality: Swedish Education/degree: M. Sc. Engineering, Royal Institute of Technology, Stockholm. Former position: CIO, Telenor Sweden. Shares: – Eniro since: 2006 Born: 1974 Nationality: Swedish Education/degree: M. Sc. Business Administration, Stockholm University. Former position: CEO Eniro Finland. Shares: 186*) Mattias Wedar CEO, Eniro Sweden 3) Eniro since: 2005 Born: 1973 Nationality: Swedish Education/degree: M. Sc. Informatics and Systems Analysis, Lund University. Former positions: CIO Eniro and CEO Eniro Denmark. Shares: 52*) 1) Since March 2011 2) Since November 2010 3) Since February 2011 *) Own or closely related natural or legal persons holdings of shares and other financial instru- ments in the company, according to the most current information available to the company. **)The President and CEO does not own any stocks or holdings in companies with which the company hass significant business relations with. INDIVIDUALS LEAVING GROUP MANAGEMENT DURING 2010 AND BEGINNING OF 2011 Jesper Kärrbrink, President and CEO Einar Storsul, Chief Information Officer Hans Petter Terning, Chief Officer of Operations Åsa Wallenberg, Head of Investor Relations Karin O’Connor, Corporate Communications Director Jan Johansson, Chief Financial Officer Charlotta Wikström, Senior Vice President of Group HR ENIRO ANNUAL REPORT 2010 left Eniro in September 2010 left Group Management in November 2010 left Group Management in November 2010 left Group Management in November 2010 left Eniro in December 2010 left Eniro in February 2011 left Eniro in February 2011 25 BOARD OF DIRECTOR’S DESCRIPTION OF INTERNAL CONTROL Pursuant to the Swedish Companies Act, the Board shall ensure that the company’s organisation is structured in such a manner that the accounting, management of funds, and the company’s finances are, in general, monitored in a satisfactory manner. The Board shall also establish an Audit Committee which is to monitor the company’s financial reporting and, in respect of the financial reporting, monitor the efficiency of the company’s internal control, internal audits and risk management. Pursuant to the Swedish Code of Corporate Governance, the Board shall ensure that the company has adequate internal control and formalised routines to ensure that approved principles for financial reporting and internal control are applied. The Board shall also ensure that the company’s financial reports are produced in accordance with legislation, applicable accounting standards and other requirements for listed companies. Internal control regarding financial reporting is intended to provide reasonable assurance in terms of the reliability of external financial reporting, including interim reports, press releases and annual reports. The Board also ensures that the external financial reports are compliant with laws, applicable accounting standards and other requirements for companies listed on Nasdaq OMX Stockholm. Eniro has implemented a modified COSO framework for internal control regarding financial reporting and the framework is divided into five components: control environment, risk assessment, control activities, information and communication, and monitoring. FRAMEWORK FOR INTERNAL CONTROL AT ENIRO Control Environment The Board of Directors has established the Audit Committee, and the Audit Committee is responsible for the preparation of the Board’s work to ensure the quality of the company’s financial statements. This also includes monitoring audit processes, ensuring effectiveness of internal controls for financial reporting, and follow-up on deviation reports. Responsibility for maintaining an efficient control environment and effective internal control of financial reporting has been delegated to the President and CEO. The Group has a function for internal control supporting the company’s work in developing and improving the Group’s internal processes. During the financial year 2010, the Internal Audit function was initially resourced internally, but due to limited resources, the Audit Committee decided to transfer the Internal Audit function to an external resource. During 2010, the work proceeded according to the adopted internal revision plan and the Internal Audit function has remained in place throughout the transition period. The Internal Audit function reports directly to the Audit Committee. The control environment at Eniro is comprised of a number of corporate policies, guidelines and supporting frameworks related to financial reporting. These include a financial manual 26 with instructions for accounting and reporting, financial policy, directives and instructions concerning decision thresholds and authorization levels for different areas, directives concerning insider issues, and policies regarding information and ethics. The guidelines are monitored and updated regularly and are communicated to all employees involved in financial reporting. Risk Assessment Eniro implements an annual risk assessment process and, based on this assessment, the significant risks impacting the internal control in the financial reporting are identified and evaluated. This risk assessment provides the foundation for the manner in which the risks are to be managed through an improved control environment and also leads to identified prioritised areas which are evaluated by the internal audit. The risk assessment is the base for the internal audit plan which is updated throughout the year on an ongoing basis. Control Activities The primary purpose of control activities is to detect and prevent errors and thereby ensure the quality of financial reporting. Based on the risk analysis, control activities within the identified processes have been implemented both in the significant subsidiaries and on Group level. These processes are documented with flow charts and detailed descriptions of control activities ensuring that the fundamental requirements of the external financial reporting are met. The control activities are both manual and automated and examples of large-scale control activities include the review and approval of different types of accounting transactions, analysis of key figures and ratios, inspection of log lists, reconciling of accounts, and checklists, as well as application controls for financial information in IT systems supporting financial reporting. INFORMATION AND COMMUNICATION External Eniro’s communication is to be correct, open and available to all interested parties simultaneously and without delay. All communication should be provided in accordance with the Nasdaq OMX Stockholm’s Rule Book for Issuers. The Board has approved an information policy regulating the manner in which the company is to publish information. Information is communicated regularly to third parties through press releases and via www.eniro.com. The Board regularly receives financial reports. The Board reviews and approves interim reports and the annual report at regular meetings prior to publication. Financial information about the company may only be communicated by the President and CEO, the Chief Financial Officer and the Head of IR. Internal Principles and guidelines regarding financial processes are communicated between management and other personnel via regular meetings, intranet and email. The CFO and of the Internal Audit function has a standing item on the Audit Committee’s agenda to ENIRO ANNUAL REPORT 2010 report the results of work related to financial reporting. The Audit Committee regularly reports the result of their work to the Board in the form of observations, recommendations and suggestions for decisions and actions to be taken. MONITORING The Internal Audit function is responsible for monitoring and evaluating the operating effectiveness of the company’s internal control system. The Internal Audit function plans the work in co-operation with the Audit Committee, which approves the internal audit plan. The Internal Audit function makes independent assessments in order to systematically review and suggest improvements to the effectiveness of the internal controls. During the year, focus has been on the income accounting and the financial statements process. Eniro has a system for self-evaluation of the internal control. Certain of the Group’s subsidiaries report quarterly the operating effectiveness of all key controls. This status report presents the unit’s development and efforts during the year and provides an overview of the activities with a significant impact on the financial reporting of the Group. The results of the Internal Audit and the self-assessments are regularly submitted to the Group management and Audit Committee. These ongoing reports form the basis for the Board of Director’s evaluation and assessment of the effectiveness of internal controls related to financial reporting and are the basis for any potential improvement measures. THE BOARD OF DIRECTORS Stockholm 17 March 2011 Eniro AB (publ) Reg. no. 556588-0936 AUDITOR’S REPORT ON THE CORPORATE GOVERNANCE STATEMENT To the annual meeting of the shareholders in Eniro AB (publ), corporate identity number 556588-0936 It is the board of directors who is responsible for the corporate governance statement for the year 2010 and that it has been prepared in accordance with the Annual Accounts Act. As a basis for our opinion that the corporate governance statement has been prepared and is consistent with the annual ac- counts and the consolidated accounts, we have read the corporate governance statement and assessed its statutory content based on our knowledge of the company. In our opinion, the corporate governance statement has been prepared and its statutory content is consistent with the annual accounts and the consolidated accounts. Stockholm 24 March 2011 Bo Hjalmarsson Authorised Public Accountant Partner in charge ENIRO ANNUAL REPORT 2010 Sten Håkansson Authorised Public Accountant 27 THE SHARE Share trading The Eniro share (ENRO) was listed on the NASDAQ OMX Stockholm in 2000. During 2010, total turnover of Eniro shares amounted to a value of about SEK 12.3 billion (SEK 14 bn). Average daily trading corresponded to a value of SEK 48.7 M (55.6). The turnover rate, meaning the share’s liquidity, amounted to 4.6 times (3.4), compared to a rate of 0.87 times (1.2) for the exchange as a whole. Share price trend The market capitalization at the beginning of 2010 amounted to SEK 5.8 billion, and was SEK 2.8 billion at the end of the year, after the completion of the 2.4 bn rights issue. The share price declined by 92 percent during 2010, from 354 SEK in the beginning of the year to SEK 27.50 at 31 December, 2010, adjusted for the rights offering and reversed split. The highest Eniro share price during 2010 was SEK 369.85, listed on 4 February. The lowest share price was SEK 26.50, listed on 21 December. The OMX Stockholmsbörsen All-Share index (OMXSPI) increased by 21 percent in 2010. of subscription rights, to around 2 percent by subscription without preference rights and the remaining 19 percent was allocated to a number of institutional and private investors (sub-underwriters). The rights offering was completed in January 2011 and resulted in total proceeds of SEK 2.4 billion after transaction costs. Share capital Through the rights issue the number of shares had increased by 4,764,959,075 shares to 4,926,540,914 at 31 December 2010. The remaining part of the rights issue, 82,496,095 shares, was registered during January 2011. At 31 December 2010, Eniro held 218,480 of its own shares. The aim of Eniro´s holding of own shares is to use them for the share savings program which includes employees in the Eniro Group. The average holding of own shares during 2010 was 220,680 shares. Reversed split At year-end 2010, the Eniro share was included with a weighting of 0.05 percent in OMXSPI Index (0.17). On the NASDAQ OMX Stockholm, Eniro belongs to the Nordic Mid Cap segment, Consumer Discretionary/Advertising. After the completion of the rights offering, a reversed split of 50:1 was carried out at the end of January 2011 to increase transparency in the share trading. Through the reversed split 50 shares were merged into one, and the company’s total number of shares was reduced from 5,009,037,009 to 100,180,740 shares without changing the total share capital. The quotient value was increased from SEK 0.50 to SEK 25 through the reversed split. Shareholders received a lower number of shares, but with a higher quota value per share. Ownership structure Dividend policy On 31 December 2010, the number of shareholders in Eniro was 17,472 (13,732). According to the information known to the company, the holdings of the 10 largest owners held 38.7 percent (47.8) of the share capital. A total of 24.3 percent (20.0) was held by Swedish institutions, 30.6 percent (31.3) was held by Swedish mutual funds and 22.2 percent (12.5) by private individuals. Foreign owners held 22.9 percent (36.5) of the share capital. Eniro’s dividend policy states that up to 50 percent of the year’s net income can be distributed to the shareholders. For the financial year of 2009 no dividends were issued after a decision at the Annual General Meeting on May 4, 2010. For the financial year 2010, the Board proposes that no dividend be issued as a consequence of the financial objective to reduce net debt. Index Rights offering An Extra General Meeting (EGM) on November 26, 2010 decided on a fully guaranteed rights offering of SEK 2.5 billion to secure a long-term sustainable financing, lower the financial risk and increase operational flexibility. The rights issue involved an increase of the total number of shares by 4,847,455,170 shares, issued at 0.52 SEK. After completion of the rights issue the total number of shares amounted to 5,009,037,009. The rights offering was subscribed for to 79 percent by holders 28 ENIRO ANNUAL REPORT 2010 SHAREHOLDER CATEGORIES, % SHARE PRICE DEVELOPMENT 2005 –FEBRUARY 2011 © Nasdaq OMX 2500 2000 1500 1000 22,9% 24,3% 500 22,2% 800 000 600 000 30,6% 400 000 200 000 20 2006 Swedish institutions 2007 2008 2009 2010 2011 Eniro share Swedish mutual funds OMX Stockholm_PI Swedish private persons Shares, traded, (000’) Foreign owners DATA PER SHARE ANALYSTS FOLLOWING ENIRO Company Analysts SEK ABG Sundal Collier Carnegie Cheuvreux Citigroup Smith Barney Deutsche Bank Erik Penser Goldman Sachs Handelsbanken Securities Nordea SEB Enskilda Swedbank Martin Arnell Daniel Ek Niklas Kristoffersson Thomas Singlehurst Stefan Lycke Mikael Holm Rakesh Patel Rasmus Engberg Johan Grabe Nicklas Fhärm Christian Anderson Share price at end of year Share price, year high Share price, year low Net income*) Cash Earnings*) Equity**) Dividend Average number of shares at end of year (000’)*) Number of shares at end of year (000’)**) Number of shareholders at end of year LARGEST SHAREHOLDERS, 31 DEC 2010 Capital, % Länsförsäkringar fondförvaltning Skandia Liv Danske Invest fonder (Sverige) Fjärde AP-fonden Sjunde AP-fonden Zenit Fond SEB fonder Nordea fonder Larsson Bo Avanza Pension Försäkring AB Others Votes, % 7.1 5.6 4.5 3.7 3.7 3.4 3.2 3.0 2.5 2.0 61.3 Total 7.1 5.6 4.5 3.7 3.7 3.4 3.2 3.0 2.5 2.0 61.3 100.0 100.0 2010 2009 2008 2007 2006 27.50 353.08 183.92 996.96 1 519.87 369.85 424.571,005.55 1,591.251,738.20 26.50 80.79 177.05 988.36 1,196.58 -248.43 59.05 -77.03 286.63 229.56 92.65 165.17 326.71 378.44 320.59 35.21 1,893.02 2,723.51 5,023.725,654.24 - - - 5.20 4.40 18,597 10,432 4,089 4,553 4,591 98,526 3,227 807 806 906 17,472 13,732 12,424 4,080 5,257 *) Adjusted for the reversed split in July 2009 (4:1) and in January 2011 (50:1) and the bonus element (x 5.07) in the rights offering in December 2010 **) Adjusted for the reversed split in July 2009 (4:1) and in January 2011 (50:1) DISTRIBUTION OF SHAREHOLDING No. of shareholders % Share capital % 1 – 200 201 – 1,000 1,001 – 10,000 10,001 – 20,000 20,001 – 100,000 100,001 – 200,000 200,001 – 10,443 3,643 2,819 247 203 37 80 59.8 20.9 16.1 1.4 1.2 0.2 0.5 0.1 1.9 8.7 3.5 8.9 5.4 71.2 Total number of shareholders 17,472 100 100 Total number of shares (000’) 98,526 Source: Euroclear and SIS Aktiägarservice, Dec 2010, adjusted for reversed split 50:1 TRANSFER OF CAPITAL TO SHAREHOLDERS SEK M 2010 2009 2008 2007 2006 Dividends Redemption of shares Retention n/a n/a n/a n/a n/a n/a 839 n/a n/a 797 1,963 n/a 398 n/a n/a Total - - 839 2,760 398 ENIRO ANNUAL REPORT 2010 29 OPERATIVE RISKS AND RISK MANAGEMENT Eniro’s definition of risk RISKS THAT AFFECT THE GROUP’S NET INCOME Eniro defines risk as the uncertainty that an event could occur that would affect the company’s ability to achieve its established business objectives within a given period. Risks are a natural part of all business operations that the organization must be able to manage effectively. Risk management is designed to prevent risks from materializing or to limit or prevent risks from adversely impacting operations. Industry and market-related risks Eniro has an annual, recurring risk analysis process, Enterprise Risk Management (ERM), which includes all parts of the business, as well as business areas and group functions. Eniro’s goal is to identify, assess and manage the risks its faces including industry- and market related risks, commercial risks, operative risks, financial risks, compliance risks relating to laws and regulations, and financial reporting risks. The risk exposure is to a great extent similar within the various business areas, and the risk analysis identifies the different risks in a structured manner by analyzing a number of risk drivers per risk category. For each evaluated risk, an assessment is made to determine to what extent the risk should be monitored, eliminated, reduced or increased. The risk analysis also provides input for annual business planning, where risk management activities are planned as a part of the strategic and operational initiatives adopted. The company’s risk analysis, including risk management activities, are reported to the company’s Audit Committee and the Board of Directors for evaluation and approval. Eniro has defined the following three primary purposes of its risk management processes: 1. To ensure that the company’s management and Board of Directors are well aware of the company’s risks and to ensure that information about the company’s risk exposure is communicated effectively. 2. To support operative management by providing relevant risk information and decision-making data to obtain effective risk management and effective operational control and monitoring to achieve established business objectives. 3. To help company management and the Board of Directors to systematically identify, handle and monitor risks on various organizational levels in order to minimize damage to the business. 30 Identified risks within industry and market-related: • • • • Technology development Macro-economic factors Customer behavior Competition Both the markets for online and printed products are characterized by high competition in Eniro’s core markets. For printed products, it is mainly in the form of substitute competition, i.e. when a search channel takes users and advertising investment from a different type of search channel. As Eniro has a high market share in the Scandinavian and Polish markets Eniro usually competes with one or more independent competitors as well as with local and international search engines on the online market. Eniro faces competition from both new as well as established directory companies that continually develop and improve the search functions. In addition to traditional directory companies that mitigate their operations online, competitors in the online market include local as well as regional media companies expanding their activities and global search companies. The printed products published by Eniro compete with other directories and other printed forms of advertising operations, including traditional media such as newspapers, radio, television, billboards and direct marketing. During 2010, the new product search service was launched. Sales of new advertising formats developed for the new product search service started in Sweden and Norway in January 2011 and will start in Denmark in the third quarter 2011. Eniro’s ability to compete successfully for both advertising customers and end-users depends on factors both within and outside its control, including end-users demand for its services, successful development and timely introduction of new products and services, Eniro’s ability to deliver relevant services to its advertising customers and end-users, pricing, industry trends and general economic trends. Further, Eniro’s competitors may reduce their prices in an effort to increase their market share or offer their services at a lower cost than Eniro. The increasing use of the Internet and mobile telephony by consumers as means to transact commerce will also likely result in the development of new technologies, products and services that could compete with those offered by Eniro. Increased competition in the Nordic markets and in Poland, as a result of price decreases, new product and service introductions or other factors, could have negative ramifications for Eniro, including a reduction in Eniro’s advertising customer and end-user base, lower usage rates and increased costs, ENIRO ANNUAL REPORT / 2010 which, in turn, may have a material effect on Eniro’s business, financial condition and results of operations. Operational risks Commercial risks • • • Identified risks within commercial risks: • • Products and services Pricing models Eniro’s business model to offer advertisers valuable exposure requires competitive and accessible search channels with motivated users. Changing user behavior and shifting trends in terms of purchasing media space constitute significant risks, and therefore, Eniro is focusing on continuously increasing its understanding of users’ purchases and demonstrating the value of advertising to our advertisers. Eniro expects to derive a greater portion of its operating revenues from online advertising as directory usage continues to migrate from printed products to online. The expansion of Eniro’s online business is subject to a variety of challenges and risks including the following: • • • Inhibited growth of Internet use. Eniro’s product and service development costs and investments in the online business may not generate expected additional operating revenues if the use of the Internet for information searches and as a medium for advertising does not continue to grow, or grows at a slower rate than currently anticipated. The growth may be inhibited for a number of reasons that Eniro cannot control or predict, including economic and technological developments. Changing technology and new product development. The markets in which Eniro operates and intends to expand into are characterized by rapidly changing technology, introductions and enhancements of competing products and services, and fluctuating advertising customer and end-user demands, including technology preferences. Eniro may be unable to upgrade, develop and deploy its new products and systems and attract experts in a timely and effective manner. Changes to pricing of online products and services. Revenues from services and products of the online business are distributed over the contract period, which is normally 12 months. In relation to pricing policies for online products and services, Eniro expects that some pricing will continue to change from subscription-based to more performance-based. A shift to more performancebased pricing would decrease the visibility and stability of Eniro’s revenue base. Any failure by Eniro in the execution of its overall strategy and the expansion of its online business may have a material effect on its business, financial condition and results of operations. ENIRO ANNUAL REPORT / 2010 Identified risks within operational risks: Product offerings Sales efficiency Alignment with cost base As part of its strategy Eniro intends to broaden its product offering and sales channels, as well as increasing its sales efficiency. The new product search service launched during 2010, enables Eniro to launch a new range of improved products and services in January 2011. Alongside the existing products, customers will also be offered a selection of new improved advertising formats for small to mid size customers. In addition, new products, targeting larger customers and media buyers, will be launched. With continued launches within the framework of product search in January 2011, the mobile offering, which is today only available in Norway, will be rolled out across the markets of Directories Scandinavia. Eniro also intends to further increase the efficiency of its sales force and expand into under-used channels such as email and mail. Sales efficiency is improving with the shift from a single point of contact, contacting the customers once a year, and driven by the annual print canvas cycle, towards a multi-touch approach which gives an opportunity to retain customers and generate additional sales throughout the year. Any failure by Eniro in the execution of its above described intentions to broaden its product offering and sales channels, and increase its sales efficiency may have a material effect on its business, financial condition and results of operations. As part of Eniro’s cost-efficiency program, Eniro seeks to identify areas for potential synergies and increased efficiency. The program covers implementation of a common IT platform and infrastructure across the organization, improving efficiency of the sales organization, centralizing product development, reducing general overlaps and inefficiencies, and developing Group-driven procurement of products and services. Any failure by Eniro in the execution of its cost-efficiency program may have a material effect on Eniro’s business, financial condition and results of operations. Financial risks Identified risks within financial risks: • • • Funding Foreign currencies Interest rates The Group’s common finance policy as established by the Board of Directors is the foundation for financial operations, delegation of responsibility and financial risk management. The focus of Eniro’s risk management is to reduce or eliminate financial risks, with consideration taken for costs, liquidity and financial position. In addition to the annual risk analysis, financial risks are continuously assessed and monitored. For a detailed description of financial risk management, see special section Financial risk management in Accounting principles. 31 Compliance risks Eniro´s identified risks within compliance risks are: • • • Laws Regulations Internal policies Changed laws, regulations and governmental decisions could result in changed prerequisites for the business and thus affect Eniro. The company has a well-established system for internal regulations and policies, which clearly regulates and determines how the operations should be managed in various respects. The company regularly follows up its compliance with laws, regulations and internal policies – for example, through the activities of the internal audit, which includes monitoring of compliance risks. Financial reporting risks Correct and objective financial reporting and sound internal controls are essential for the company’s credibility with respect to shareholders and other stakeholders. Eniro devotes considerable resources to the development of its processes for risk analysis and risk management in order to maintain good internal control of its financial reporting, in accordance with the intentions of the Swedish Code of Corporate Governance. The risk of essential errors in the company’s financial reporting is analyzed from the point of view of the consolidated income and balance sheet and significant notes in the company’s annual report. Key accounts are identified and a risk analysis carried out, in which both quantitative and qualitative risk parameters are assessed. For a detailed description of the company’s risk analysis and risk management activities with respect to its financial reporting, refer to the section on internal control over financial reporting in the Corporate Governance Report. 32 ENIRO ANNUAL REPORT / 2010 CONTENTS ENIRO ÅRSREDOVISNING / 2010 34 Board of Directors’ Report 40 Consolidated Income Statement 41 Consolidated Balance Sheet 42 Changes in Group equity 43 Consolidated cash flow statement 44 Parent Company Income Statement 45 Parent Company Balance sheet 46 Changes in equity, Parent company 47 Parent Company cash flow statement 48 Accounting principles 57 Notes 57 Note 1 Information per segment 58 Note 2 Breakdown of operational costs 58 Note 3 Employees 59 Note 4 Salaries and other compensation 59 Note 5 Compensation and other benefits, Board of Directors, President and other senior executives 61 Note 6 Auditing fees 61 Note 7 Financial revenue and costs 62 Note 8 Tax 63 Note 9 Tangible assets 64 Note 10 Leasing contracts 64 Note 11 Intangible assets 66 Note 12 Accounts receivable and other receivables 67 Note 13 Prepaid costs and accrued revenues 67 Note 14 Cash and cash equivalents 67 Note 15 Borrowing 68 Note 16 Derivative instruments 69 Note 17 Retirement benefit obligations 71 Note 18 Other provisions 71 Note 19 Accrued costs and prepaid revenues 71 Note 20 Commitments and contingent liabilities 72 Note 21 Shares and participation 73 Note 22 Shares and participation in associated companies 74 Note 23 Shares and participation in joint ventures 75 Note 24 Financial instruments by category 76 Note 25 Acquired operations 76 Note 26 Equity 78 Quarterly Summary 78 Multi-year Summary 80 Certification by the Board of Directors and the President 81 Audit report 82 Annual general meeting 2011 83 Definitions 84 Addresses 13 BOARD OF DIRECTOR’S REPORT Group company operations and structure The Eniro group was formed on July 1, 2000, by the combination of several companies with similar operations under a single parent company. Eniro AB (publ) was listed on the Stockholm Stock Exchange on October 10, 2000. Eniro is the leading directory operator in the Nordics, with operations in Sweden, Norway, Denmark, Finland and Poland and is listed on the Nasdaq OMX Stockholm. With about 2,000 sales representatives, Eniro is one of the largest sales forces in the region. Our sales force makes about 2.5 million customer contacts per year and brings together millions of end users with about 500,000 customers. Through the search directory and its distribution channels: online, directory, voice and mobile, Eniro generated a transaction value of more than SEK 250 billion for its clients in Sweden and Norway during 2010. Eniro has a unique database that connects sellers and buyers and makes it easy to search through the various distribution channels: Online, Directory, Mobile, and Voice. The development of new and improved products and services is core to the strategy for reaching the vision – Eniro shall be everyone’s first choice in local search. The aim is to further strengthen Eniro’s already strong market position while managing the migration from printed products to online directories. In response to this changed search behavior, Eniro has developed its databases and service towards increasing relevance for users and enhanced targeting for its customers. It is Eniro’s aim to increase profitability by progressively transitioning its value proposition and revenue model from the provision of valuable information to that of transaction-generating information. The yellow search results on eniro.se have increased since the launch (measured based on number of pages viewed) and the response from customers has been positive. On September 6, 2010, Eniro’s Board appointed Johan Lindgren Group CEO and President of Eniro AB. A new organization and Group management were presented in November with the aim of increasing the focus on sales, further enhancing the efficiency of product development and the delivery organization and supplementing the finance function. To resolve long-term financing issues, a rights issue amounting to approximately SEK 2.5 bn was carried out, in which existing shareholders and external guarantors participated. The issue amount was used to reduce net debt and Eniro has loan agreements that secure the company’s financing through the end of 2014. Acquisitions and divestments ding in Finland’s largest online community, Suomi24 (S24). In the third quarter, Eniro divested certain assets within the offline and online operations of Eniro Finland Oy to Fonecta Ltd, the databases for Helsinki and Pirkanmaa as well as the business-to-consumer online services, including the domain name www.eniro.fi. During the fourth quarter, the businessto-business search service Yritystele was sold to Bisnode and the local telephone directories, ETD, were shut down. These measures had a negative effect on the result by SEK 626 M, predominantly related to goodwill. Eniro is now solely focused on Voice in Finland, an operation with revenues of SEK 291 M in 2010 and comprising directory assistance and call centers, which handle both customer service and telemarketing services. Eniro Upphandling Offentlig, Oreo, active in public sector procurement, was divested during the fourth quarter, resulting in a capital loss of SEK 4 M. Revenues and result Operating revenues for 2010 amounted to SEK 5,326 M (6,581), Organically, revenues declined 14 percent. The revenue decline was due to the transformation from print to online, where the change rate has been too low, which has led to weak sales efficiency. The merger of the sales forces at the beginning of the year resulted in a loss of pace in Swedish sales, which resulted in a substantial drop in revenues during the second half of the year. Operating revenues for Directories Scandinavia amounted to SEK 3,713 M (4,686), an organic decline of 18 percent. Revenues categorized according to the deferral method, calculated as the share of total revenues from Directory Database services, amounted to 58 percent. Operating revenues in Voice Scandinavia amounted to SEK 677 M (712), an organic decline of 5 percent. Operating revenues in Finland/Poland amounted to SEK 936 M (1,183), corresponding to an organic decline of 10 percent. EBITDA declined to SEK 605 M (1,807) due to weak revenues and negative effects of divestment and restructuring totaling SEK -661 M. Adjusted EBITDA, excluding restructuring costs and other items affecting comparability, amounted to SEK 1,266 M (1,852), a decline of 32 percent, due to lower revenues despite the efficiency enhancement measures implemented. Eniro’s offline and online Finnish operations were divested or closed down during 2010 since they failed to achieve the desired market position and did not demonstrate sustained profitability. During the second quarter, Eniro divested its hol- Operating result for 2010 amounted to SEK -4,176 M (692), including impairments of intangible assets of SEK 4,261 M, of which SEK 3,652 M was due to operations in Norway and SEK 34 ENIRO ANNUAL REPORT 2010 500 was due to operations in Polen. This impairment was due to decreased demand for printed products and increased cost of capital. For 2010, net financial items amounted to an expense of SEK 563 M (460) and were positively affected by lower interestbearing liabilities. Net financial items were adversely affected in the fourth quarter by the one-off effects resulting from the new financing entered into on November 30, 2010. These one-off expenses of SEK 293 M included the recognition of capitalized borrowing expenses of SEK 46 M for earlier financing, a capital loss of SEK 197 M on the closing of currency and interest-rate swaps and a waiver fee of SEK 50 M. The result before tax was SEK -4,739 M (232) for 2010. Net income for 2010 was SEK -4,620 M (608). OPERATING REVENUES SEK M 2009 Jan–Dec Directories Scandinavia Voice Scandinavia Finland/Poland 3 713 677 936 4 686 712 1 183 TOTAL 5 326 6 581 2010 Jan–Dec 2009 Jan–Dec Directories Scandinavia Voice Scandinavia Finland/Poland Other 941 274 -498 -112 1 486 195 129 -3 TOTAL EBITDA 605 1 807 -80 -581 -147 102 1 266 1 852 EBITDA Of which items affecting comparability Restructuring cost Other items affecting comparability TOTAL ADJUSTED EBITDA Operating revenues in Voice Scandinavia amounted to SEK 677 M (712), corresponding to an organic decline of 5 percent. EBITDA improved to SEK 274 M (195), as a result of the cost savings measures implemented during late 2009 when, among other actions, a number of directory assistance operational locations were closed down. Finland/Poland Operating revenues amounted to SEK 936 M (1,183), down 21 percent, corresponding to an organic decline of 10 percent. Operating revenues in Poland declined organically by 13 percent due to weakening demand for printed directories. EBITDA for the Finland/Poland business area amounted to SEK -498 M (129) and included the negative earnings effect of SEK 626 M from the divestment of operations in Finland. Development 2010 Jan–Dec MSEK Voice Scandinavia Directories Scandinavia Operating revenues for Directories Scandinavia amounted to SEK 3,713 M (4,686), an organic decline of 18 percent. Operating revenues in the Swedish market declined organically by 22 percent including weakening demand for printed directories, introduction of the new sales concept and low sales efficiency. Operating revenues in the Norwegian market declined 13 percent organically due to the continued decline in printed directories and weak development for Kvasir. In Denmark, sales declined organically by 16 percent due to lower demand for printed directories and weak online sales. The Danish operations were reorganized and had their efficiency increased during the year. EBITDA for Directories Scandinavia amounted to SEK 941 M (1,486), including a positive one-off effect of net SEK 45 M from capital loss and reduction of debt on a conditional purchase consideration, related to the divestment of Oreo. ENIRO ANNUAL REPORT 2010 The work with several development projects continues to enhance customer offerings and to strengthen relevance for end users. A new version of eniro.se with product search was launched in Sweden in September 2010 and in January 2011 a new version of gulesider.no was launched in Norway with the same functionality. Consequently, Eniro took a major step toward the vision of being best at local search. The new search services facilitate a broadened customer offering. The maps has also been improved in 2010 and more user-friendly. Further, a new platform for sponsored links has been implemented during the year. Following development costs were capitalized in the balance sheet. SEK M Development 2010 2009 2008 157 149 33 Financial position and cash flow Operating cash flow declined to SEK 151 M (1,153) due to lower EBITDA, higher tax payments and one-off effects of refinancing affected the operating cash flow negatively. The Group’s interestbearing net debt amounted to SEK 3,951 M on December 31, 2010, compared with SEK 6,645 M on January 1, 2010. Interest-bearing net debt in relation to EBITDA, excluding ohter items affecting comparability, was 3.3 (3.9 on January 1). During December, a rights offering was carried through that generated SEK 2,389 M after transaction costs. During 2010, net debt was amortized by a net amount of SEK 2,433M. On December 31, 2010, outstanding debt under the credit facility amounted to NOK 1,978 M, EUR 80 M, DKK 400 M and SEK 728 M. Of this facility, NOK 1,350 M and SEK 360 M are hedged at a fixed interest rate until the maturity date in August 2012, corresponding to approximately 45 percent of the facility. At the end of December 2010, Eniro had an unutilized credit facility of SEK 300 M. Cash and cash equivalents and unutilized credit facilities amounted to about SEK 750 M. 35 limits for the number of shares was changed and had the effect that fifty (50) shares were merged into one (1) share. INTEREST BEARING NET DEBT SEK M 2010 Jan–Dec 2009 Jan–Dec Opening balance Operating cash flow Acquisitions and divestments Share issue Translation difference and other changes -6 645 151 26 2 389 128 -9 948 1 153 -50 2 343 -143 Closing balance Net debt/EBITDA adjusted for other items affecting comparability, times -3 951 -6 645 3,3 3,9 On November 30, 2010, Eniro entered into a new credit facility agreement with the same bank consortium as under previous credit facilities agreement. The new credit facility was effective per January 13, 2011. For more information regarding the new credit facility see note 15 Borrowing. On December 31 2010, the registered share capital amounted to SEK 2,504,518,505 distributed among 5,009,037,009 shares. During January 2011 a reversed share split 50:1 was conducted and amount of shares decreased to 100,180,740. At the end of the year the quota value per Eniro share was 0.50 SEK and after the reverse split of 50:1 the quota value per share was 25.0 SEK. At year-end 2010, Eniro held 218,480 treasury shares. These shares will be retained for use in the share-saving program. The average treasury share holding during 2010 was 220,680 before the aggregation. Consolidated shareholders’ equity amounted to SEK 3,469 M (6,112) at the end of 2010, of which SEK 3,469 M (6,109) was attributable to the Parent Company’s shareholders. Financial risks Taxes The Group-wide financial policy that was adopted by the Board of Directors provides the foundation for the management of financial operations, the division of responsibilities and financial risks. The focus of Eniro’s risk management activities is to limit or eliminate financial risks in terms of costs, liquidity and the company’s financial position. The subsidiary Eniro Treasury AB has a centralized responsibility for handling financing and risk management. In November 2010, Eniro received the final ruling from the Norwegian tax authority, as a result of which the tax costs for the period 2001-2005 in the subsidiary Eniro Holding AS (acquired by Eniro in 2005) were increased by approximately SEK 105 M, plus interest expense of SEK 3 M. Payment of the additional tax and interest occurred in January 2011. According to Eniro’s finance policy, the Board of Directors makes decisions pertaining to the hedging of transaction risks. In connection with net investments in foreign currency, translation risks must be considered. Eniro has investments in NOK, EUR, PLN and DKK, with the largest exposure in NOK. As part of efforts to reduce exposure related to net investments in foreign currency, a portion of borrowing was taken in NOK, EUR and DKK. Approximately 70 percent of the facility in NOK has been swapped to fixed interest rate, and for corresponding facility in SEK 50 percent was swapped to fixed interest rate. For a more detailed description of risk management, see the section on financial risk management in the accounting principles with the reference to the relevant notes. Shareholder’s Equity At the Extraordinary General Meeting on November 26 2010 the Board’s proposal to increase share capital through new share issues with preferential rights for shareholders was unanimously approved. A total of SEK 2,419 M was added to the shareholder’s equity, net after issue costs adjusted for tax. To enable the new issue, the AGM resolved upon a reduction of the share capital by SEK 242,372,758.50 without withdrawing any shares, for provisions to a fund to be used according to the AGM’s resolution, and an amendment to the share capital limits in the statues. The new issue increased Eniro’s share capital by SEK 2,423,727,585 to SEK 2,504,518,505, of which 41,248,048 were registered in January 2011. The number of shares increased by 4,847,455,170 to 5,009,037,009. The General Meeting resolved on a reverse split. The aggregation was conducted on January 27, 2011, and meant that the company’s 36 The liquidation of the German company Eniro Windhager GmbH was finalized in June 2010 and Eniro has been able to use loss carryforwards in Sweden to offset Eniro’s profits in Sweden during 2010. As a result, Eniro is not expected to pay any income taxes in Sweden in the years ahead. For the full-year 2010, Eniro recognized positive tax expense of SEK 119 M (376). Earnings per share Net income per share amounted to SEK -248.43 (59.05) for 2010. Legal issues Eniro received a tax reassessment notice from the Norwegian Tax Authorities at the end of May this year, regarding the years 2001-2005 for its subsidiary Eniro Holding AS (acquired by Eniro during 2005), detailing an increase of taxable income, potentially leading to increased tax costs. Eniro received a final decision from the Norwegian Tax Authorities during November implying that the increased tax cost was set to around SEK 105 million. Personnel On December 31, 2010, the number of full-time employees was 3,929, compared with 4,994 at December 31, 2009. The number of employees declined during the year by 1,065, of which 392 related to the divestment and shutdowns of the Finnish operations, The number of employees by country is presented in the table below. ENIRO ANNUAL REPORT 2010 FULL TIME EMPLOYEES END OF PERIOD 2010 Dec 31 2009 Dec 31 Sweden Norway Denmark Finland Poland 1 334 799 377 381 1 038 1 625 914 433 783 1 239 TOTAL 3 929 4 994 Environment Eniro promotes a systematic and targeted environmental initiative and Eniro in Sweden and Norway are certified according to the ISO 14001 standard. In 2010, work focused primarily on environmental production and distribution of directories, transportation and waste reduction. The environmental impact of directories in Sweden, Denmark and Norway have been mapped along the entire value chain in order to place the directory’s environment impact in a broader context. In order to identify the environmental impact of Internet services, a life cycle analysis of Eniro’s online services has been performed. All company cars Eniro buys are environmentally friendly. This has resulted in reduced fuel consumption and reduced costs for the company. As far as travel is concerned, the target is to reduce the environmental impact of travel. Travelling is increasingly being replaced with videoconferencing and teleconferencing, which will save employees both time and travel expenses. Eniro strives to adapt the directory circulation according to demand. Therefore, White Pages are distributed in Stockholm, Gothenburg and Malmö only upon request. Citizens of Sweden and Norway can choose not to receive Eniro’s directory. A further measure to customize directory circulation is the elimination of customers’ advance copy of the Yellow Pages in Sweden. Taken together, these measures have led to reduced carbon emissions, environmental benefits and savings. Please see Eniro’s website at www.eniro.com for more information on Eniro’s environmental work. Parent company Operating revenues for 2010 totaled SEK 21 M (19). All operating revenues pertain to intra-group sales. Earnings before tax amounted to SEK -1,821 M (1,444). Investments amounted to SEK - M (2). The Parent Company’s external interest-bearing net debt amounted to SEK 171 M (-) at year-end. The Parent Company’s shareholders’ equity amounted to SEK 5,265 M (4,631) at the end of 2010, of which unrestricted shareholder’s equity accounted for SEK 2,761 M (4,308). The Parent Company Eniro AB (publ) had 26 full-time employees (19) at year-end. Work of the company management and Board of Directors The Annual General Meeting of Eniro AB (publ) elected seven members of the Board of Directors on 4 May 2010. Three employee representatives were appointed by the union. In addition to the constituent meeting, six regular board meetings are normally held each year. During 2010, the Board held twentyone meetings, of which five were per capsulam and eight were held by telephone. The combination of a high level of indebtedness and declining sales resulted in limited operational and a financial flexibility for Eniro in early 2010 and it was necessary to initiate a discussion with the lenders during in the beginning of June 2010. Key focus of the year for the Board has accordingly been on creating a financial flexibility to implement the previously developed strategy, and the following action plan was drafted: 1. Reduced debt 2. Increased focus on profitable operations 3. Continued cost reductions and commercial focus Increased financial flexibility was achieved through a rights issue during the last quarter of 2010 which strengthened the balance sheet. A new credit facilities agreement was negotiated in connection with the rights issue. The Board of Directors has a Compensation Committee and an Audit Committee. During 2010, the Compensation Committee consisted of Lars Berg (chairman) and Harald Strømme. The Audit Committee comprised Barbara Donoghue (chairman), Lars Berg and Karin Forseke. For a more detailed report on the work conducted by the Board of Directors, see separate Corporate Governance Report. On September 6, 2010, Eniro’s Board appointed Johan Lindgren Group CEO and President of Eniro AB. Johan Lindgren assumed his position with immediate effect and the former president, Jesper Kärrbrink, resigned. A new organization and Group management were presented in November with the aim of increasing the focus on sales, further enhancing the efficiency of product development and the delivery organization and supplementing the finance function. Eniro’s Group management comprises the President and CEO, Executive Vice President and Senior Vice President Group Products & Services, Senior Vice President Group Sales Development, Senior Vice President Service Delivery, Senior Vice President Group Controlling and Transformation, President of Eniro Sweden, President of Eniro Norway, President of Eniro Denmark, President of Eniro Poland, CFO, Corporate Communications Director and Human Resources Director. Capital structure and dividend At the end of 2010, Eniros financial net debt amounted to SEK 3,951 M compared with SEK 6,645 M at the end of 2009. The ENIRO ANNUAL REPORT 2010 37 net debt in relation to EBITDA, adjusted for other items affecting comparability, amounted to 3.3 (3.9). The reduction in net debt in 2010 is mainly due to the new share issue that raised SEK 2,389 M net of issue costs. The goal of the capital structure is that the net debt to EBITDA ratio should not exceed a factor of three. Eniro’s dividend policy states that up to 50 percent of the year’s net income can be distributed to the shareholders. The Board of Directors will propose no dividend at the 2011 Annual General Meeting. The reason for not issuing a dividend is a negative net income in 2010 due to impairments and the restriction in the new credit facility. This is in line with the company’s goal of a reduction of net debt in accordance with the net debt/EBITDA target. Principles on remuneration for senior management Senior management is defined as the President and CEO and the Group management, a total of 12 persons. With deviation, which is described below, Eniro has during 2010 applied the principles regarding the remuneration for senior management as decided by the Annual General Meeting in May 2010. The Board of Directors’ proposal for 2011 is generally in line with the principles for remuneration approved by the Annual General Meeting 2010. The objective of the principles regarding the remuneration for senior management is that Eniro shall offer remuneration in line with market standards that enables Eniro to recruit as well as to retain these persons within the Eniro Group. The remuneration for senior management consists of four parts; (1) fixed salary, (2) variable salary, (3) long-term incentive program, and (4) pension provisions and other remunerations and benefits. 1. Fixed salary The fixed salary is based on the individual senior manager’s area of responsibility, expertise and experience. The fixed salaries are frozen during 2011 and 2012 (except for change of position, promotion etc.) for the senior management. 2. Variable salary synthetic shares shall be issued under the program for synthetic shares established by the Annual General Meeting 2010. Information regarding costs for variable salary 2011 The table below presents the costs for variable salary for 2011 (including costs for synthetic shares) at different outcomes, based on the current composition of the senior management. Costs, excluding social security contributions Share price does not change Maximum increase in share price 50% performance 100% performance SEK 33 million SEK 66 million SEK 11 million SEK 22 million 3. Long-term incentive program At the Annual General Meeting 2005, with an adjustment at the Annual General Meeting 2006, it was resolved to introduce a share savings program for employees in the Eniro Group. This program will be settled during 2011. 4. Pension provisions and benefits Eniro’s policy for pension is based on either an individual pension plan or a premium-based pension plan with a maximum of 35 percent of the fixed salary. If termination is initiated by the Company, a notice period of maximum 12 months applies. In addition to this, severance pay may be paid for additionally maximum 6 months. For historical reasons there are three individual agreements where 12 months’ severance pay still applies. Other benefits, e.g. company car and health insurance, shall be on market terms. The Board of Directors may deviate from the principles if particular reasons are at hand. The Board of Directors proposes that the Annual General Meeting 2011 shall resolve on these principles for the remuneration for senior management. Deviations from the 2010 principles for remuneration for senior management The objectives for the variable salary shall be determined by the Board of Directors each financial year, beginning January 1, 2011. The objectives shall comprise the financial performance of the Group, the result of corporate culture development and personal objectives of the individual participants. The variable salary shall be made up of two equal parts – one cash component and one synthetic share component. The variable salary will amount to a maximum of 70 or 80 percent (the President and CEO, 100 percent) of the fixed salary depending on the manager’s position. The variable salary shall be determined by the Board of Directors based on an annual evaluation of the individual’s performance in relation to the objectives. Payments of part of the variable salary shall be conditional upon that the underlying objectives have been achieved on a long-term sustainable basis. The Company shall have the right to claim repayment of variable salary if a payment has been made on the basis of information which later proves to be manifestly misstated. The The Annual General Meeting 2010 authorized the Board of Directors to deviate from the principles if particular reasons would be at hand. The Board of Directors has decided to deviate from the principles in the cases and for the particular reasons set forth below. 38 ENIRO ANNUAL REPORT 2010 Due to the limited period of time that the President and CEO Johan Lindgren was employed by the Company during 2010, the President and CEO’s variable salary is entirely discretionary and proportionate to the four months period the President and CEO was employed. Significant agreements that are affected by a public purchase offer On November 30, 2010, Eniro entered into a new credit facilities agreement with the same bank consortium as under the existing credit facilities agreement. The lenders’ obligation to provide loans under the new credit facilities agreement is, inter alia, conditional on the Rights Offering being completed no later than January 15, 2011 and that the net proceeds in full will be used for repayment of existing loans. Refinancing of existing credit facility was carried out on January 13, 2011. If an owner, or group of owners, acquires more than 30 percent of the voting rights in the Company, the Company and the banks in question must within 30 days come to an agreement on continuation of the loan agreement. If an agreement is not reached, the credit agreement can expire, and the outstanding amount must be repaid. Significant events after the closing date Refinancing of existing credit facilities was carried out on January 13, 2011. The rights issue implemented at the end of 2010 resulted in the number of shares rising significantly. To achieve a more appropriate number of shares in the company and to improve transparency regarding pricing of the shares, a 50-to-1 reverse split was carried out in January 2011. The reverse split was approved at an Extraordinary General Meeting held on November 26, 2010. As authorized by the General Meeting, the Board set the record date at January 27, 2011. Market outlook for 2011 and 2012 Operating revenues For 2011 the company expects a single-digit organic revenue decline. A turn around to organic revenue growth is expected in 2012. ENIRO ANNUAL REPORT 2010 Costs The total net cost reduction in 2011 is expected to be SEK 200 M compared to the cost base in 2010, excluding the effects from the divestments and restructuring of the online and offline operations in Finland. In 2012, total costs are estimated to be SEK 200 M lower compared to the total costs in 2011. Capital structure The target is a net debt in relation to EBITDA not exceeding a multiple of three. Dividend Priority will be assigned to the reduction of net debt in accordance with the net debt/EBITDA target. The Board of Director’s proposed distribution of earnings The following earnings for the parent company are available for distribution at the Annual General Meeting: SEK Net loss -1 994 222 352 Fund to be utilized according to decision by AGM 242 372 758 Share premium reserve 37 167 926 Earnings brought forward 4 474 802 552 Total 2 760 120 884 The Board of Directors proposes that total amount of 2,760, 120,884 SEK will be carried forward to 2011. 39 CONSOLIDATED INCOME STATEMENT SEK M Note 2010 2009 Gross operating revenues Advertising tax Operating revenues 1 Production costs 2,4 Sales cost 2,4 Marketing costs 2,4 Administration costs 2,4, 5,6 Product development costs 2,4 Other revenues Other costs* Impairment of non-current assets 9, 11 5 359 -33 6 633 -52 5 326 6 581 -1 582 -1 644 -641 -595 -263 138 -651 -4 264 -2 018 -1 872 -662 -606 -232 186 -59 -626 Operating income Financial revenues 7 Financial costs 7 -4 176 143 -706 692 119 -579 Earnings before tax Income tax 8 -4 739 119 232 376 INCOME FOR THE YEAR -4 620 Attributable to: Parent company shareholders -4 620 Non controlling interest 0 608 Earnings for the year -4 620 Net income per share, SEK (agttributable to Parent Company’s shareholders) - before dilution -248,43 - after dilution -248,42 Average number of shares before dilution, 000s 26 18 597 Average number of shares after dilution, 000s 26 18 598 608 616 -8 59,05 59,04 10 432 10 433 CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME SEK M Earnings for the year -4 620 608 Other comprehensive income Foreign currency translation differences -824 Hedging of cash flow -48 Hedging of net investments 570 Share savings program - value of employee’s income - Change in Non controlling interest -3 Tax attributable to components relating to other comprehensive income -137 900 626 -610 -2 -6 -2 Other comprehensive income for the year, net of income tax Total comprehensive income for the year -442 906 -5 062 1 514 Attributable to: Parent Company shareholders -5 059 Non controlling interest -3 1 528 -14 Total comprehensive income for the year -5 062 1 514 *Include capital loss on the sale of operations in Finland of SEK -626 M. 40 ENIRO ANNUAL REPORT 2010 CONSOLIDATED BALANCE SHEET SEK M Note 2010-12-31 2009-12-31 ASSETS Non-current assets Tangible assets 9 84 124 Intangible assets 11 8 336 14 453 Deferred tax assets 8 323 281 Derivative instruments 16,24 - 327 Holdings in associated companies 22 10 4 Other receivables 24 91 46 Total non-current assets 8 844 15 235 Current assets Work in progress 94 163 Accounts receivable 12,24 842 1 028 Prepaid costs and accrued revenues 13 206 239 Current income tax receivables 29 82 Other non-interest bearing current assets 12,24 115 73 Other interest bearing receivables 12,24 7 22 Cash and cash equivalents 14, 24 450 350 Total current assets 1 743 1 957 TOTAL ASSETS 10 587 17 192 SHAREHOLDERS EQUITY AND LIABILITIES Equity Share capital*) 2 504 323 Additional paid-in capital 4 767 4 529 Reserves -132 307 Retained earnings -3 670 950 Equity attributable to Parent Company’s shareholders 3 469 6 109 Non controlling interest - 3 Total equity 26 3 469 6 112 Non-current liabilities Borrowing 15,24 3 842 7 055 Derivative instruments 16,24 73 390 Retirement benefit obligations 17 212 200 Deferred income tax liabilities 8 353 635 Other provisions 18 34 6 Other non-interest bearing liabilities 2 55 Total non-current liabilities 4 516 8 341 Current liabilities Accounts payable 24 173 305 Current income tax liabilities 190 199 Accrued costs and prepaid revenues 19 1 541 1 728 Other non-interest bearing liabilities 263 314 Other provisions 18 64 93 Borrowing 15,24 371 100 Total current liabilities 2 602 TOTAL EQUITY AND LIABILITIES 10 587 2 739 17 192 *) In 2010 non registered share capital of SEK 42 M registered January 2011 is included in share capital. ENIRO ANNUAL REPORT 2010 41 CHANGES IN GROUP EQUITY Equity attributable to Parent Company’s shareholders Non Share Other capital Retained controlling Total SEK M Note capital contribution Reserves earnings Total interest equity Opening balance as per 1 January 2009 Income for the year Hedging of cash flow after tax Hedging of net investment after tax Share-saving program Foreign currency translation differences Divested holdings of non controlling interest - Total income 185 - - - - - - 2 285 - - - -2 - - -607 - 463 -449 - 900 - 334 616 - - - - - 2 197 616 463 -449 -2 900 -6 17 -8 - - - - -6 2 214 608 463 -449 -2 900 - -2 914 616 1 528 -14 1 514 Transactions with shareholders: 242 2 142 - - 2 384 - New share issue*) Reduction in share capital -104 104 - - - - 2 384 - Total transactions with shareholders - 2 384 Closing balance as of 31 December 2009 26 323 4 529 307 950 6 109 3 Opening balance as per 1 January 2010 323 4 529 307 950 6 109 3 Income for the year - - - -4 620 -4 620 0 Hedging of cash flow after tax - - -35 - -35 - Hedging of net investment after tax - - 420 - 420 - Foreign currency translation differences - - -824 - -824 - Divested holdings of non controlling interest - - - - - -3 6 112 6 112 -4 620 -35 420 -824 -3 Total income -3 -5 062 Transactions with shareholders: 2 423 -4 - - 2 419 - New share issue*) Reduction in share capital -242 242 - - - - 2 419 - Total transactions with shareholders 2 181 238 - - 2 419 - 2 419 Closing balance as of 31 December 2010 2 504 4 767 -132 -3 670 3 469 - 3 469 26 138 - 2 246 - - -439 - -4 620 2 384 -5 059 *) In 2010 non registered share capital of SEK 42 M registered January 2011 is included in share capital. The share issue is reported net after costs of SEK M 101 (133) after tax. 42 ENIRO ANNUAL REPORT 2010 CONSOLIDATED CASH FLOW STATEMENT SEK M Note 2010 2009 Current operations Operating income -4 176 692 Adjustment for items excluded from the cash flow Depreciation, amortization and impairments of non-current assets 2 4 781 1 115 Provisions -2 47 Profits from divestments of non-current assets 595 0 Other items not affecting liquidity -45 47 Payments to pension fund - -30 Interest received 20 71 Interest paid -383 -452 Fair value loss on derivative instruments -197 -65 Income tax paid -226 -56 Cash flow froom current operations before changes in working capital 367 1 369 Cash flow from changes in working capital Decrease / increase in work in progress 52 39 Decrease / increase in current receivables 191 32 Decrease / increase in current liabilities -238 -38 Cash flow from current operations 372 1 402 Investing activities Acquisition of subsidiaries and associated companies 25 - -43 Acquisition of intangible assets 11 -178 -205 Acquisition of tangible assets 9 -44 -45 Divestment of subsidiaries and associated companies 21,22 26 -7 Divestment of tangible assets 9 1 1 Cash flow from investing activities -195 -299 Financing activities New borrowing 328 130 Amortization of loans -2 761 -3 556 New share issue 26 2 389 2 343 Cash flow from financing activities -44 -1 083 Cash flow for the year 133 20 Cash and cash equivalents at the beginning of the year Exchange rate differences in cash and cash equivalents 350 -33 319 11 Cash and cash equivalentsat the end of the year 450 350 ENIRO ANNUAL REPORT 2010 14 43 PARENT COMPANY INCOME STATEMENT SEK M Note 2010 Operating revenues 1 21 Sales costs 2,4 -24 Marketing costs 2,4 - Administration costs 2,4,5,6 -124 Product development costs 2,4,5,7 - Other revenues 136 Other costs -6 2009 Operating income 3 -108 Profit/loss from sales of shares in Group Company Profit from sales of other shares Dividends from Group companies Dividends from associated companies Write down of shares in Group companies 21 Financial revenues 7 Financial costs 7 40 0 540 0 -2 949 18 -194 0 0 2 426 -802 11 -292 Income after financial items -2 542 1 235 Appropriations Earnings before tax Income tax 8 721 -1 821 -173 209 1 444 49 Income for the year Proposed dividend per share for the financial year -1 994 1 493 - - Income for the year -1 994 1 493 Other comprehensive income - - Total comprehensive income -1 994 1 493 19 -26 -6 -105 -20 30 0 PARENT COMPANY STATEMENT OF COMPREHENSIVE INCOME SEK M 44 ENIRO ANNUAL REPORT 2010 PARENT COMPANY BALANCE SHEET SEK M Note 2010-12-31 2009-12-31 ASSETS Non-current assets Other intangible assets 11 2 Tangible assets 9 0 Shares in subsidiaries 21 8 905 Shares in associated companies 22 10 Deferred tax assets 231 Interest-bearing receivables with group companies 65 Other interest bearing receivables 16 3 0 11 785 10 357 74 11 Total non-current assets Current assets Receivables from Group companies Prepaid costs and accrued revenues 13 Current income tax receivables Other non-interest bearing current assets 12 Other interest bearing receivables 12 Cash and cash eqiuvalents 14 9 229 12 240 702 17 2 61 1 1 010 2 579 9 56 1 0 185 Total current assets 1 793 2 830 TOTAL ASSETS 11 022 SHAREHOLDERS EQUITY AND LIABILITIES Equity Restricted equity Share capital*) 26 2 504 Non-restricted capital Share premium reserve -4 Reserve to be used in accordance with AGM decision 242 Retained earnings 4 517 Income for the year -1 994 15 070 Total equity 5 265 Untaxed reserves Tax allocation reserve - Provisions Retirement benefit obligations 17 43 Other provisions 18 23 4 631 Total provisions 66 Non-current liabilities Liabilities to Group companies 5 036 Other non-interest bearing liabilities - 23 7 538 53 Total non-current liabilities 5 036 7 591 Current liabilities Accounts payable 13 Liabilities to Group companies 387 Accrued costs and prepaid revenues 19 67 Other non-interest bearing liabilities 2 Other provisions 18 15 Borrowing 15 171 Borrowing from group companies - 13 362 17 2 10 1 701 Total current liabilities 655 2 105 TOTAL EQUITY AND LIABILITIES 11 022 15 070 323 2 142 104 569 1 493 720 23 - *) In 2010 non registered share capital of SEK 42 M registered January 2011 is included in share capital. ENIRO ANNUAL REPORT 2010 45 CHANGES IN EQUITY, PARENT COMPANY Reserve to be used in Share premium accordance with Retained Total SEK M Not Share capital reserve AGM decision earnings equity Opening balance as per 1 January 2009 185 - - 1 309 Total comprehensive income - - - 1 493 Group contributions paid, net after tax - - - -740 Share savings program - value of employees’ service - - - 0 ) 242 2 142 - - New share issue* Reduction in share capital -104 - 104 - Closing balance as of 31 December 2009 26 323 2 142 104 2 062 Opening balance as per 1 January 2010 323 2 142 104 2 062 Total comprehensive income - - - -1 994 Transfer to retained earnings - -2 142 -104 2 246 Group contributions received, net after tax - - - 209 Share savings program - value of employees’ service - - - 0 2 423 -4 - - New share issue*) Reduction in share capital -242 - 242 - Closing balance as of 31 December 2010 26 2 504 -4 242 2 523 1 494 1 493 -740 0 2 384 4 631 4 631 -1 994 209 0 2 419 5 265 *) In 2010 non registered share capital of SEK 42 M registered January 2011 is included in share capital. The share issue is reported net after costs of SEK M 101 (133) after tax. Proposed dividend is 0 (0) SEK per share. To make a new share issue possible, the General Meeting decided upon a decrease of the share capital by 242 372 758.50 SEK, without recalling shares, to place in a fund for use as per the General Meeting’s decision, and change of the share capital’s limits in the articles of association. 46 ENIRO ANNUAL REPORT 2010 PARENT COMPANY CASH FLOW STATEMENT SEK M Note 2010 2009 Current operations Operating income 3 -108 Adjustment for items excluded from the cash flow -102 0 Interest received from Group companies 5 9 Interest paid to Group companies -180 -279 Interest received external 2 2 Interest paid external -1 0 Income taxes paid -25 36 Cash flow from current operations before changes in working capital -298 -340 Cash flow from changes in working capital Decrease / increase in current receivables -35 -17 Decrease / increase in current liabilities -5 5 Cash flow from current operations -338 -352 Investing activities Acquisition of subsidiaries - -7 Divestment of subsidiaries 0 1 Acquistion of associated companies and other shareholders 0 Dividend from associated companies - 0 Divestment of other share holdings - 0 Acquisition of intangible assets 0 -2 Cash flow from investing activities 0 -8 Financing activities Net of Intra-Group dividends and paid in capital 504 745 Net changes in financial receivables and liabilities with group companies 651 -2 545 Net changes in external financial receivables and liabilities -2 381 2 New share issue 26 2 389 2 343 Cash flow from financing activities 1 163 545 Cash flow for the year 825 185 Cash and cash equivalents at the beginning of the year 185 0 Cash and cash equivalents at the end of the year 14 1 010 185 ENIRO ANNUAL REPORT 2010 47 ACCOUNTING PRINCIPLES The current Annual Report for Eniro AB (publ) with corporate registration number 5565880936 and registered office in Stockholm and address SE 169 87 Stockholm, was approved by the Board of Directors on 17 March 2011 and will be approved by the Annual General Meeting on 29 April 2011. SUMMARY OF IMPORTANT ACCOUNTING PRINCIPLES • • General accounting principles for 2010 The Annual Report was prepared in accordance with the International Financial Reporting Standards (IFRS) as approved by the EU and IFRIC Interpretations, as well as the applicable statutes of the Swedish Annual Accounts Act and Recommendation RFR 1 Supplementary reporting rules for corporate groups issued by the Swedish Financial Accounting Standards Council. The application of general principles in many cases requires estimates for accounting purposes and financial assessments that have a great impact on balance sheet and income statement items. In Eniro’s case, this applies particularly to the valuation of goodwill and intangible assets. In other cases, a qualified interpretation and assessment must be made of how the principles should be applied in the reporting of complex business transactions. One such area is reporting of revenues. A more detailed account of the assessments and interpretations with major impact on the consolidated accounts is provided below under the heading Significant estimates and assessments. The Parent Company’s accounts were prepared largely according to the same principles as applied in the consolidated accounts. The exceptions are primarily due to the Annual Accounts Act and the relation between accounting and taxation. A more detailed description of these differences is provided on the section Parent Company accounting principles. NEW AND AMENDED STANDARDS ADOPTED FROM 1 JANUARY, 2010 • 48 IFRS 3 (Amendment), Business Combinations (effective July 1, 2009). The amendment applies to acquisitions after the effective date and stipulates changes in reporting of future acquisitions. For example, all payments for acquiring businesses are to be recognized at fair value on the date of acquisition. Adjustments to the initial purchase value are recognized in profit and loss. All tran- saction costs concerning the acquisition are expensed. The amendment will not affect previous acquisitions but will affect the reporting of future transactions as of 1 January 2010. IAS 27 (Amendment), Consolidated and Separate Financial Sta tements (effective from 1 July, 2009). The amendment requires that results relating to minority interests should always reflect the minority shareholders’ proportionate interest, even if the minority interest is negative. The amendment will affect the reporting of transactions with noncontrolling interests from 1 January 2010. IAS 38 (Amendment), Intangible Assets. The amendment is part of the IASB’s annual improvements project. The group will apply the amendment from the date IFRS 3 is adopted. The amendment clarifies guidance in measuring the fair value of an intangible asset acquired in a business combination. The amendment will not result in a material impact on the group’s financial statements. The following standards, amendments and interpretations to existing standards have been published and are mandatory for periods beginning on, or after, January 1, 2010, but are estimated not to be relevant for the group. • • • • • • • IAS 32 (Amendment), Financial Instruments: Presentation IAS 39 (Amendment), Financial Instruments: reporting and assessment IFRS 2 (Amendment), Share-related payment – Earned benefits and deductions IFRS 5, Non-current assets that are held for sale and discontinued operations IFRIC 14, IAS 19 – The limit on a defined benefit asset, minimum funding requirements and their interaction IFRIC 17, Distributions of Non-cash Assets to Owners IFRIC 18, Transfers of assets from Customers NEW AND AMENDED STANDARDS FROM 2011 AND LATER The following standards, amendments and interpretations to existing standards have been published and are mandatory for periods beginning on or after January 1, 2011, but has not been adopted earlier. • IFRS 9, ‘Financial instruments’. IFRS 9 is the first standard issued as part of a wider project to replace IAS 39. IFRS 9 retains but simplifies the mixed measurement model and establishes two primary measurement categories for financial assets: amortized cost and fair value. The basis of classification depends on the entity’s business model and the contractual cash flow characteristics of the financial ENIRO ANNUAL REPORT 2010 • • • • • asset. The guidance in IAS 39 on impairment of financial assets and hedge accounting continues to apply. IAS 24, ‘Related party disclosures’ (revised 2009) Amends the definition of a related party and modifies certain related party disclosure requirements for governmentrelated entities, associated companies and joint ventures. IAS 32 (Amendment) Financial instruments: Classification of rights issues’. The IASB amended IAS 32 to allow rights, options or warrants to acquire a fixed number of the entity’s own equity instruments for a fixed amount of any currency to be classified as equity instruments provided the entity offers the rights, options or warrants pro rata to all of its existing owners of the same class of its own non-derivative equity instruments. IFRIC 19, ‘Extinguishing financial liabilities with equity instruments’. Clarifies the requirements of IFRS when an entity renegotiates the terms of a financial liability with its creditor and the creditor agrees to accept the entity’s shares or other equity instruments to settle the financial liability fully or partially. IFRIC 14 (Amendment) – ‘The limit on a defined benefit asset, minimum funding requirements and their interaction’. Removes unintended consequences arising from the treatment of prepayments where there is a minimum funding requirement. This results in prepayments of contributions in certain circumstances being recognized as an asset rather than an expense. None of the amendments effective as from January 1, 2011, are expected to have a significant impact on the Company’s financial result or position. The impact of amendments IFRS 9 have not yet been evaluated. CONSOLIDATED ACCOUNTS interest is reported as the share of the subsidiaries’ equity held by external shareholders. This item is recognized as part of the Group’s shareholders’ equity. The minority share is recognized in the income statement. Information about the minority share of profits is disclosed in conjunction with the income statement. Group-internal transactions and balance sheet items, as well as unrealized gains on transactions between Group companies are eliminated. Unrealized losses are also eliminated, unless the loss corresponds to a need to recognize an impairment. Untaxed reserves, which occur in the accounts of companies in certain countries, are reported in the consolidated accounts in part as a deferred tax liability and in part as retained earnings. The deferred income tax liability is calculated according to the prevailing tax rate in each country. NON CONTROLLING INTEREST Non controlling interest are those companies in which the Group has a share of the voting rights between 20 and 50 percent and thus a significant influence. Holdings in non controlling interest are reported in accordance with the equity method. The Group’s share of the income in non controlling interest after acquisition is reported in the income statement. Accumulated changes after the acquisition are reported as a change in the carrying amount of the holding. Unrealized gains and losses on transactions between the Group and its non controlling interests are eliminated against the Group’s holdings in the non controlling interest. The consolidated accounts include the Parent Company and its subsidiaries. Subsidiaries are considered companies in which the Parent Company directly or indirectly has the right to determine financial and operative strategies in a manner that normally results from a shareholding greater than or equal to 50 percent of the voting rights. Subsidiaries are included in the consolidated accounts from the date on which the controlling influence was transferred to the Group. They are eliminated from the consolidated accounts on the date from which this controlling influence ceases. JOINT VENTURE Eniro’s consolidated accounts have been prepared in accordance with the purchase method. The purchase price for an acquisition consists of the fair value of the assets provided as payment, issued equity instruments and accrued or assumed liabilities on the date of transfer of ownership increased by costs directly attributable to the acquisition. Identifiable assets and liabilities in subsidiaries on the date of acquisition are reported at fair value in the consolidated balance sheet according to an acquisition analysis. If the acquisition price exceeds the fair value of the company’s net assets on the acquisition date, the difference is reported as consolidated goodwill. If the acquisition price is less than fair value of the acquired company’s net assets, the difference is recognized directly in the income statement. TRANSLATION OF FOREIGN CURRENCY A joint venture is defined as a contractual agreement in which two or more parties initiate an economic activity that is subject to joint control. This may take the form of jointly owned companies that are controlled jointly. Joint ventures are consolidated according to the proportional method. Accordingly, the Group’s share of the joint venture’s income statement and balance sheet are included under the corresponding items in the consolidated accounts. Financial reporting takes place in the currency used in the area in which each Group company is primarily active. This is the unit’s functional currency. In the consolidated accounts, SEK is used, which is the Parent Company’s functional and reporting currency. In companies that are not wholly owned subsidiaries, minority Transactions in foreign currency are translated to the functional currency according to the exchange rates applying on the transaction date. Gains and losses arising in payments for such transactions and in the translation of monetary assets at the closing-date rate are reported in the income statement. Exceptions are transactions that constitute hedges and which satisfy the conditions for hedge accounting of cash flows or net investments. Such gains or losses are booked directly in ENIRO ANNUAL REPORT 2010 49 other comprehensive income. Income statements and balance sheets for subsidiaries with another functional currency than SEK are translated as follows: • • • ssets and liabilities are translated at the closing-date rate. A Revenues and costs are translated at the average rate or, if this does not provide a reasonable approximation, at the weighted average rate. Exchange-rate differences are reported as a translation difference in other comprehensive income. In the consolidated accounts, exchange-rate differences attributable to net investments in foreign operations, or borrowing and other currency instruments identified as hedges for such investments, are charged to other comprehensive income. When foreign operations are divested, such exchange-rate differences are reported in the income statement as part of the capital gain or loss. Goodwill and other adjustments of fair value arising in the acquisition of foreign operations are treated as assets and liabilities in that operation and translated at the closing-date rate. TANGIBLE ASSETS Tangible assets are reported at acquisition cost. The acquisition cost includes expenses that can be directly attributable to the acquisition of the asset. Depreciation occurs linearly over their estimated useful life. This varies between three and five years for equipment. Equipment consists primarily of computer equipment, office fittings and vehicles. The residual value of assets and their useful life are assessed on every closing date and adjusted as necessary. INTANGIBLE ASSETS Goodwill consists of the amount by which the acquisition value exceeds the fair value of the Group’s share of the acquired subsidiary/associated company’s assets on the acquisition date. Goodwill arising from the acquisition of operations in foreign subsidiaries is reported as a separate item under intangible assets. Goodwill arising from the acquisition of associated companies is included in the value of the associated company. Goodwill is assumed to have an indefinite useful life. Other intangible assets with indefinite useful life consist of brands that were added through acquisitions. Goodwill and other intangible assets with indefinite useful life are assessed annually to identify possible impairment losses and are reported at acquisition value reduced by accumulated impairment losses. Gains or losses arising from the divestment of a unit include the residual carrying amount of goodwill and other intangible assets attributable to the divested unit. Customer relations and other intangible assets are reduced by amortization over their useful life. The useful life for customer relations is based on repurchasing frequency and varies between three and seven years. Other brands have a predictable useful life that varies between five and ten years. Eniro and provide economic benefits over a period longer than one year and which exceed the costs of their acquisition and development. Other intangible assets are measured at cost less accumulated amortization. The capitalized expenses are amortized linearly over the assessed useful life. This varies between three and ten years. Capitalized expenses include personnel costs and a reasonable share of attributable indirect costs. IMPAIRMENT Assets with an indefinite useful life are not amortized, but rather tested each year for possible impairment or whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. Assets considered for impairment are assessed whenever there is an indication that the assess may be impaired. An impairment loss is recognized in the amount that the asset’s carrying amount exceeds its recoverable value. Recoverable value is the higher of an asset’s fair value reduced by sales costs and its value in use. In impairment testing, assets are grouped at the lowest level at which separate cash-generating units can be identified. FINANCIAL ASSETS Financial assets are classified in the following categories: • • • Financial assets valued at fair value in the income statement; Loans and accounts receivable; Financial assets held for sale. Financial assets valued at fair value over the income statement consist primarily of assets intended to be sold shortly. At the end of 2010 there are no assets in this category. Loans and accounts receivable are nonderivative financial assets with fixed or predictable payments and are not listed on an active market. Loan receivables are insignificant in scope. Financial assets held for sale are non-derivative financial assets in which the assets have been identified as available for sale or not classifiable in any other category. At the end of 2010 there are no assets in this category. Purchases and sales of financial assets are reported on the date at which Eniro pledges to purchase or sell the asset. Financial assets are initially valued at fair value plus transaction costs. Financial assets valued at fair value in the income statement are valued without transaction costs. Financial assets are eliminated from the balance sheet when the right to receive cash flows from the instrument has expired or virtually all risks and benefits associated with the asset have been transferred to another party. Loan receivables and financial assets held to maturity are reported at accrued acquisition value by applying the effective interest method. Other intangible assets primarily consist of software, databases and publication rights of a unique nature that are controlled by Financial assets and liabilities are offset and the net amount reported in the balance sheet when there is a legally enforceable right to offset the recognized amounts and there is an 50 ENIRO ANNUAL REPORT 2010 intention to settle on a net basis. WORK IN PROGRESS The value of work in progress consists of direct production costs and attributable indirect production costs. Costs for borrowing are not included. For printed directories direct production costs primarily relate to paper purchases, printing and binding of directories, as well as costs for obtaining and processing information for publication in printed directories. An individual assessment is made for expensed amounts for each individual directory. For internet services the direct production costs mainly refers to cost for layout of advertisement. ACCOUNTS RECEIVABLE Accounts receivable are valued at fair value, which normally corresponds to the invoiced amount. Thereafter, accounts receivable are valued at acquisition value without discounting and reduced by any credit risk reserves. No discounting is reported, since the average credit period is short and interest thus insignificant. Credit risks are handled through active credit checks and routines for follow-up and debt collection. In addition, the depreciation reserves are assessed regularly based primarily on actual losses in previous years and taking into account current payment patterns. Amounts that are not expected to be received are offset by reserves and reported as sales cost in the income statement. CASH AND CASH EQUIVALENTS Cash and cash equivalents consist of cash and disposable funds in bank accounts, as well as current investments with a shorter period than three months from the acquisition date. The parent company’s cash and cash equivalents include balances on the Group accounts. EQUITY Consolidated shareholders’ equity is divided into share capital, other capital contribution, reserves and earnings brought forward. Holdings of treasury shares purchased within the framework approved by the Annual General Meeting are reported in the consolidated accounts as a reduction of other capital contributions. In the Parent Company, these are booked as a reduction of retained earnings or, where applicable, against a fund to be used in accordance with decisions by the Annual General Meeting. Costs in addition to the purchase price arising in conjunction with the acquisition of own shares are charged against retained earnings. This holding is not included in outstanding shares when calculating key data per share. amount received after transaction costs and the amount repaid is reported in the income statement and distributed over the maturity period by applying the effective-interest method. Borrowings are classified as current liabilities if Eniro does not have an unconditional right to defer payment until at least 12 months after the closing date. Liabilities with maturity periods that originally exceeded 12 months are also reported as current liabilities according to this principle. RECOGNITION OF DERIVATIVE INSTRUMENTS AND HEDGING MEASURES Derivative instruments are recognized in the balance sheet on the contract date and valued at fair value both initially and on subsequent revaluations. Derivative instruments within Eniro consist either of hedges of fair value and cash flows or hedges of net investments in foreign currency. For the time being there are no hedges of fair value within the Group. When a hedging contract is entered, Eniro documents the relationship between the hedging instrument and the hedged item, as well as the effectiveness of the derivative instrument employed in balancing fair value or cash flow for the hedged items. Fair value of derivative instruments is presented in Note 16. Changes in hedging reserves in shareholders’ equity are presented in Note 26. Hedging of fair value Changes in value of derivatives employed to hedge fair value that satisfy the conditions for hedge accounting are reported in the income statement together with changes in value of the hedged asset or liability. If a hedge no longer fulfills the criteria for hedge accounting, the adjustment of the carrying amount of a hedged item will be distributed in the income statement over the remaining maturity period. Hedging of cash flow The effective portion of changes in value of derivatives employed to hedge cash flows that satisfy the conditions for hedge accounting are reported in other comprehensive income. The gain or loss attributable to the ineffective portion is immediately reported in the income statement under the item Financial cost. Borrowings are initially reported at fair value as a net amount after transaction costs. Thereafter, borrowings are reported at accrued acquisition cost, and any difference between the Accumulated amounts in other comprehensive income are reversed in the income statement in the periods in which the hedged item affects income. If the hedged transaction results in the reporting of a non-financial asset or liability, gains or losses previously reported in other comprehensive income are transferred from other comprehensive income and included in the value of the asset or liability. Even when a hedging instrument expires or is sold or when the hedge no longer satisfies the conditions for hedge accounting and accumulated gains or losses are included in other comprehensive income, the accumulated amount is reversed, since the hedged item affects income. If the hedged transaction is no longer expected to occur, the accumulated amount is immediately booked against other ENIRO ANNUAL REPORT 2010 51 BORROWINGS comprehensive income. Hedging of net investments SEGMENT REPORTING Hedging of net investments in foreign operations is reported in a similar manner as hedging of cash flows. The effective portion of the hedge is reported under other comprehensive income, while the ineffective portion is immediately recognized in the income statement under the item Financial cost. Effective 1 January 2009, segment information is reported according to IFRS 8, Operating segment. IFRS 8 requires segment information to be presented in accordance with how financial information is presented internally to the chief operating decision-maker. The chief operating decision-maker is the function responsible for allocating resources and assessing performance of the segments. In Eniro this function consists of the Group Management. Accumulated gains and losses under other comprehensive income are reported as a portion of the capital gain or loss when a foreign unit is divested. PROVISIONS Provisions refer to debts that are uncertain with respect to their amount or the date on which they will be settled. Provisions are reported when the Group has a legal or informal obligation resulting from previous events and it is more likely that payment of provisions will be required to settle the obligation than the opposite and the amount can be calculated in a reliable manner. Provisions primarily relate to pension commitments, deferred income tax liabilities, costs in conjunction with changes in personnel, legal proceedings and disputed selective tax. Amounts expected to be settled within 12 months after the closing date are reported under the heading current liabilities, while others are reported as non-current liabilities. The reserved amounts comprise the best estimate of what would be paid out on the closing date to settle the obligation or to transfer it to a third party. ACCOUNTS PAYABLE Accounts payable is recognized initially at fair value and subsequently measured at amortized cost using the effective interest method. REVENUES As of 2010, a joint sales force sells combination packages that include all of Eniro’s distribution channels. This is a difference compared with previous year when separate sales forces sold online and printed products, respectively, and where only a small portion of sales (basic listing) in Sweden and Norway was sold as a bundled product. Sales of the new combination packages began in February 2010 in Sweden and Norway and will gradually comprise a greater share of the Group’s sales. The Eniro Group has two main principles for revenue recognition. Revenues attributable to Internet services (online) are distributed over the period during which the service is provided, normally 12 months (deferral method). Revenues from Directories (offline) are recognized when the directory is published (publication method). Revenues from the combined packages will be distributed according to the revenue-recognition principles based on the value of commercial use either derived from price lists or customer surveys. The outcome of the two revenue recognition methods is dependent on the value of the composition of the packages. Revenues from 118 services (Voice) are recognized when the service is delivered. 52 From 2010 segment information is presented for the segments: Directories Scandinavia, Voice Scandinavia and Poland/Finland. The financial reporting reflect the organization that was presented in October 2009 with three Scandinavian transnational functions: Product and Services, with responsibility for development of products and concepts, Operations, with responsibility for the Group’s local production and local support functions, and Sales, with responsibility for the Group’s sales. The Voiceoperation and the operations in Finland/ Poland are governed separately and are not part of the functional organization of Directories Scandinavia. The assessment of the performance will internally be made on the directory operation as a whole, which will result in no reporting of separate financial information for online respectively offline. The segment reporting has changed from 2009, where the organisation reported for the segment Online, Offline Media and Voice. This change in financial reporting is in line with the organisational changes and based on the management´s monitoring of financial trends. From 2011, Eniro’s remaining operations in Finland will be reported in the segment Scandinavia Voice. DISCONTINUED OPERATIONS Operations that were cash-generating units during the time that they were owned or group of such units that were either divested or are held for sale are reported in accordance with IFRS 5 Non-current Assets Held for Sale and Discontinued Operations. In cases where the unit remains within the Group on the closing date, all assets are reported as current assets and liabilities directly attributable to operations as current liabilities. Income after tax from such operations under the period of ownership and capital gains or losses in conjunction with the completion of a sale are reported as an item in the income statement. Non-current assets held for sale are reported at the lower of carrying amount and fair value reduced by sales costs, assuming that their carrying amount is recovered primarily through a sales transaction and not through constant use. COMPENSATION TO EMPLOYEES Pensions There are different pension plans within the Eniro Group. Swedish units are primarily covered by defined-benefit plans, while the Norwegian and Finnish units are partly covered by definedbenefits plans. Units in other countries in most respects apply defined-contribution plans. ENIRO ANNUAL REPORT 2010 For defined-contribution plans, the company pays fixed fees to a separate legal entity and has no obligation to pay further fees. Costs are charged against consolidated earnings in pace with benefits being earned. In defined-benefit plans, compensation is paid to employees and former employees based on salary at the time of retirement and number of years of employment. The Group assumes the obligation for paying the promised compensation. The defined-benefit pension plans are funded in one case and otherwise unfunded. For the funded plan, the assets are allocated to a separate pension fund. The net of the estimated current value of the commitments and the fair value of the plan assets is reported in the balance sheet either as a provision or as a long-term financial receivable. In cases where a surplus in a pension plan cannot be fully utilized, only that portion of the surplus is reported that the company is able to recover through reduction of future fees or bonuses. For defined-benefit plans, the pension cost and the pension commitment are calculated according to what is called the Projected Unit Credit method. This method distributes the costs for pensions over the period during which employees perform work for the company that increases their entitlement to future compensation. The calculations are performed annually by independent actuaries. The company’s commitments are valued at the current value of anticipated payments after application of a discount factor corresponding to the rate of government bonds with a maturity corresponding to the commitment in question. The most important actuarial assumptions are described in Note 17. In establishing the current value of the commitment and the fair value of managed assets, actuarial gains and losses may arise. These occur either because the actual outcome differs from previous assumptions or because the assumptions have changed. That portion of the accumulated actuarial gains and losses at the end of the preceding year that exceeds 10 percent of the current value of the largest commitment and the fair value of the managed assets are reported in the income statement over the employee’s average remaining period of employment. Interest cost reduced by anticipated return on plan assets is classified as a financial cost. Other cost items in pension costs are charged against operating income. If the pension costs and the pension provisions determined for the Swedish plans in accordance with IAS 19 differ from the corresponding amount according to FAR 4, a cost is reported for special salary tax on the difference in accordance with UFR 4. The accounting principles described above for defined-benefit pension plans are only applied in the consolidated accounts. Stockholm Stock Exchange through monthly savings. Purchase of savings shares takes place once each quarter for the amount allocated. After a qualifying period of three years following the purchase of savings shares, participants are allocated additional shares, called matching shares, without charge. In addition, senior executives may receive performance-based matching shares for each savings share based on their position and the Group’s earnings (cash earnings per share). The costs for the share savings program are reported in accordance with IFRS 2 Share-related benefits and the statement UFR 7, IFRS 2 and social fees issued by the Urgent Issues Committee of the Swedish Financial Accounting Standards Council. This means that the calculated value of the matching shares and the calculated costs for social fees are capitalized over the qualifying period. In estimating the fair value of the matching shares, the share price for purchase of the savings shares is used after deduction of the estimated dividend during the qualifying period. In estimating the fair value of social fees, the most recent share price is used to calculate social fees for all possible matching shares on every closing date. The 2006 Annual General Meeting approved a share price-related incentive program directed towards the President, Group management and certain key persons. The incentive program was updated at the Annual general meeting 2010 and means that a maximum of 35 to 40 percent of fixed salary is reserved for allotment of what are called synthetic shares. For the President and CEO 50 percent of the fixed salary is reserved for synthetic shares. The number of synthetic shares, which corresponds to the amount calculated for each participant, is based on the average paid price of the Eniro share on the five trading days after the record date. After three years (not as before two years), assuming that the participant is employed by Eniro on that date, the holding of synthetic shares and dividends is converted to a cash payment. The maximum amount to be paid out for each synthetic share shall be limited to five times the share price at the time of the conversion to synthetic shares. The Board of Directors shall be authorised to make adjustments necessary in order for the financial outcome of the synthetic shares to reflect among other things dividends or changes in the share capital. The conversion of variable salary into synthetic shares shall be made in 2011 and the payment, if any, from such synthetic shares shall be made in 2014. Accordingly, this does not involve compensation in the form of Eniro shares. Instead the Eniro share can be seen as an index that regulates the amount of the cash compensation. Funds are reserved regularly in a manner similar to other variable compensation. The reserve is based on the current Eniro share price plus social costs. Taxes In the consolidated accounts, both current and deferred income taxes are reported. Share-related benefits The Eniro Group offers a share-savings program to permanent employees in Sweden, Norway and Finland, as well as to senior executives in Poland and Denmark. Through the program, employees are invited to purchase Eniro shares on the Nasdaq OMX In reporting income taxes, the balance sheet method is applied in accordance with IAS 12 Income Taxes. According to this method, deferred income tax liabilities and receivables are reported ENIRO ANNUAL REPORT 2010 53 for all temporary differences between carrying amounts and values for tax purposes of assets and liabilities. Additional deferred income tax liabilities are reported when it is considered probable that there will be loss carryforwards that can be used in the future. Deferred income tax liabilities and receivables are estimated on the basis of the anticipated tax rate on the expected date for reversal of the loss carryforward. The effects of changes in prevailing tax rates are booked during the period in which the change is adopted. No deferred taxes are reported on temporary differences relating to shares in subsidiaries. LEASING AGREEMENTS Leasing agreements are reported in accordance with recommendation IAS 17 Leases. Leasing in which a significant portion of the risks and benefits incident to ownership are retained by the leaser are classified as operational leasing. Payments made under the operating leases are charged to the income statement on a straight-line basis over the period of the lease. Currently the Group only has operational leasing agreements. THE PARENT COMPANY’S ACCOUNTING PRINCIPLES The annual report for a legal entity must be prepared according to the Swedish Annual Accounts Act and recommendation RFR 2.2 Reporting of legal entities issued by the Swedish Accounting Standards Council. The Swedish Financial Accounting Standards Council in recommendation 2.2 has stated that legal entities whose securities are exchange-listed should apply the same IFRS/IAS rules as applied in the consolidated account. There are certain exceptions and amendments to this general rule. For the Parent Company Eniro AB, the following deviations from IFRS/IAS are applied with the support of RFR 2. • • • • • 54 IAS 1 Presentation of Financial Statements is not applied in the preparation of the balance sheet and income statement, which are instead prepared in accordance with the Annual Accounts Act. IAS 12 Income Taxes is not applied to untaxed reserves, which are reported as gross amounts in the balance sheet. Changes in untaxed reserves are reported in the income statement. IAS 17 Leases is not applied for financial leasing. At present, there are no financial leases in the Parent Company. IAS 19 Employee Benefits is not applied in the reporting of pension commitments and pension costs, which are instead reported in accordance with FAR’s recommendation 4 Reporting of pension liabilities and pension costs. The Parent Company has defined-benefit pension commitments to employees. The Parent Company’s future obligation to pay pensions thus has a current value determined for each employee in part by pension level, age and to the degree a full pension has been earned. This current value is calculated on actuarial principles and is based on the salary and pension levels applying on the closing date. Pension commitments are reported as a provision in the balance sheet. The interest portion of the year’s pension costs are reported as a financial expense. Other pension costs are charged against operating income. IAS 39 Financial Instruments: Recognition and Measurement is not applied with respect to financial guarantee agreements on behalf of subsidiaries and associated companies. FINANCIAL RISK MANAGEMENT Financial risks The group-wide financial policy that was established by the Board of Directors is the basis for handling financial operations, assigning responsibility and managing financial risks. The focus of Eniro’s risk management is to eliminate financial risks, with consideration taken for costs, liquidity and financial position. The subsidiary Eniro Treasury AB has central responsibility for handling financing and risk management. Currency risk Apart from Sweden, Eniro conducts business in Norway, Denmark, Finland and Poland. The currency risk may be divided into the translation risk and the transaction risk. The translation risk is the risk that the value of the SEK, in terms of net investments in foreign currency, will fluctuate due to exchange-rate changes. The transaction risk pertains to the impact on net profit and cash flow resulting from changes in the value of operating flows in foreign currency due to exchange-rate changes. According to Eniro’s finance policy, decisions regarding hedging against foreign exchange risks are made by the Board of Directors. The translation risks of net investments in foreign currencies should be taken into consideration. Eniro mainly has investments in NOK, EUR, PLN and DKK with the largest exposure in NOK. One way to reduce the risk exposure of net investments in foreign currencies has been to do part of the borrowing in Norwegian kroner, Euro and Danish kroner. In total, external loans in foreign currency at December 31, 2010 amounted to NOK 1 978 M, EUR 80 M and DKK 400 M. If the foreign exchanges rates had been 10 percent higher/lower at the end of 2010 in relation to SEK, the equity would have been SEK 256 M (933) higher/lower. For more details about borrowing, see Note 15 and exposure to shareholders’ equity, Note 26. Transaction risks in each geographic region are limited, because relatively few contracts are denominated in a currency other than that of the particular country’s reporting currency. Major purchasing contracts in foreign currency are interest ratehedged on a case-by-case basis. Of EBITDA in 2010, 9 percent (48 percent) was derived from operations with currencies other than SEK (NOK 89% (38%), EUR -90% (2%), PLN 8 % (5 %) and DKK 2% (3%). If the foreign exchanges rates had been 10 percent higher/lower on average in relation to SEK, EBITDA for 2010 would have been higher/lower by SEK 5 M (87). Result after tax would have been SEK 270 M (73) higher/lower. The Group’s exposure for changes in foreign currency against SEK are monitored and analyzed regularly. Interest-rate risk Interest-rate risks pertain to the risk that net profit will be affected by changes in general interest rates. According to Eniro’s finance policy, the Company’s financial position must be taken into account when selecting interest-rate maturities. The interest rate duration must never exceed four years. ENIRO ANNUAL REPORT 2010 The relatively high debt level entails exposure to Interest-rate risk, since borrowing is at floating interest rates. The interestrate is reduced by hedging a portion of future interest payments through interest swaps that convert floating interest to fixed interest. Interest-rate swaps mean that Eniro enters agreements with other parties (credit institutions), usually on a quarterly basis, to exchange the difference between the interest amount according to a fixed interest contract and the floating interest amount. Of the total interest-bearing net debt, NOK 1 350 M and SEK 360 M is hedged with swaps, meaning that 45 percent (62) of the outstanding amount according to the loan facility is hedged until maturity. The interest-rate period at December 31, 2010 was 1.6 years (1.8). The Group continuously analyzes its exposure to interest-rate risk. Simulations of interest-rate changes are performed regularly. A change of market interest rates of 100 points (1 percentage point) would, in consideration to the current interest swaps, have an positive/negative effect of SEK 23 M (25) on the Group’s interest expenses based on current debt at December 31, 2010 The result after tax would have been SEK 17 M (18) higher/lower. An increase of market interest rates of 100 points would increase the market value of interest swaps and equity with SEK 19 M (105). A decrease of market interest rates of 100 points would decrease the market value of interest swaps and equity with SEK 19 M (108). Credit risk The credit risk pertains to the risk that a counterparty will be unable to fulfill its commitments and thus resulting in a loss for the counterparty. Eniro’s counterparties in derivative transactions are exclusively credit institutions with a high official credit rating. Surplus liquidity may only be invested in Swedish government securities, certificates with a rating of (AAA/P1) and with banks with a high official credit rating. At yearend, all surplus liquidity was invested in banks. Eniro is exposed to the risk of not being paid by its customers. However, the risk of extensive bad debts is limited because Eniro’s customer base is extremely large and well differentiated. Liquidity risk and financing risk Liquidity risk is the risk that difficulties will arise in fulfilling financial obligations due to a lack of available funds. Financing risk pertains to the risk that external financing will not be avaiDecember 31, 2009 SEK M Bank loans Derivative instruments Accounts payables and other liabilities December 31, 2010 SEK M Bank loans, existing loan agreement Bank loans, new loan agreement Derivative instruments Accounts payables and other liabilities lable when needed and that the refinancing of maturing loans will be impeded or become costly. Eniro is continuously working to ensure that cash and cash equivalents and unutilized credit facilities are available. Eniro’s goal is that 60 percent of available loan facilities will mature later than one year. Eniro also has a stated objective of developing relations with several credit institutions with a high rating. The Board of Directors regularly receives rolling forecasts for the Group’s future cash flows that include estimations of cash and cash equivalents and unutilized credit facilities. The cash flow forecasts are based on information from the Group’s operating companies. The table below shows Eniro’s financial liabilities and the net of regulating derivative instruments that constitute financial liabilities broken down by contracted maturity date. The amounts specified are non-discounted cash flows. Amounts falling due within one year correspond to carrying amounts, since the discount effect is insignificant. CAPITAL STRUCTURE Eniro has as its goal to achieve an efficient capital structure, with consideration of operating and financial risk that will facilitate long-term development of the company while providing satisfactory returns to shareholders. To adjust the capital structure, the company can change the dividend to the shareholders, repay capital to the shareholders, issue new shares or change borrowing. The goal of the capital structure is that the net debt to EBITDA ratio should not exceed a factor of three. Eniro’s dividend policy states that up to 50 percent of the year’s net income can be distributed to shareholders. The Board of Directors is proposing no dividends to be issued for the financial year 2010. The reason for not issuing a dividend is the company’s goal of a lower debtequity ratio. The key ratio that the company management and external stakeholders primarily assess with respect to capital structure is interest-bearing net debt in relation to operating income (EBITDA). At the end of 2010, interest-bearing net debt in relation to EBITDA, excluding other items affecting comparability, was 3.3 (3.9). Maturing within 1 year Maturing within 1 and 5 years Maturing later than 5 years Total 178 159 305 7 509 261 - - - - 7 687 420 305 642 7 770 - 8 412 Maturing within 1 year Maturing within 1 and 5 years Maturing later than 5 years Total 4 215 522 48 173 - 4 956 36 - - - - - 4 215 5 478 84 173 4 958 4 992 - 9 950 When calculating the amounts in the table above, the assumption was made that the currency rates and the market interest at the end of each period are unchanged. ENIRO ANNUAL REPORT 2010 55 FAIR VALUE ESTIMATION than the reported value. Effective 1 January 2009, the group adopted the amendment to IFRS 7 for financial instruments that are measured in the balance sheet at fair value, this requires disclosure of fair value measurements by level of the following fair value measurement hierarchy: • Quoted prices (unadjusted) in active markets for identical assets or liabilities (level 1). • Inputs other than quoted prices included within level 1 that are observable for the asset or liability, either directly (that is, as prices) or indirectly (that is, derived from prices) (level 2). • Inputs for the asset or liability that are not based on observable market data (that is, unobservable inputs) (level 3). If the annual future cash flow had been 10 percent lower than management’s assessment, an impairment loss relating to the cash-generating unit Norway Directories would need to be recognized in an amount of SEK 418 M and in Poland in an amount of SEK 38 M. For other units, the value in use would still be higher than the reported value. As of December 31, 2010, Eniro has only derivatives that are used for hedging purposes that are classified according to the above fair value measurement hierarchy. Fair value for these interest swaps and interest and currency rate swaps is calculated as the present value of future cash flows on observable yield curves. These instruments are classified on level 2 and the fair value as of December 31, 2010 amounted to SEK 73 M (liabilities). See also Note 16 Derivative instruments. SIGNIFICANT ESTIMATES AND ASSESSMENTS FOR ACCOUNTING PURPOSES Estimates and assessments are continuously evaluated and based on historical information and future assessments that are deemed reasonable under the prevailing circumstances. SENSITIVITY ANALYSIS FOR CERTAIN ASSUMPTIONS IN VALUATION OF SIGNIFICANT ITEMS In valuing balance-sheet items, assumptions are made that may deviate from the final outcome. Such assumptions that may entail significant risk for the revaluation of important items are discussed below. Assessment of goodwill The reported value of goodwill at December 31, 2010 amounted to SEK 6 494 M (12 088). In the impairment testing of goodwill certain assumptions must be made. The recovery value for cash-generating units is determined by calculating the value in use. See further information in Note 11. From 2010, impairment test of goodwill is made for the cash generated units Sweden Directories, Norway Directories and Denmark Directories in segment Directories Scandinavia, Sweden Voice and Norway Voice in segment Voice Scandinavia and Poland and Finland. The highest goodwill amount is attributable to the acquisition of the Norwegian company Findexa in 2005. The development of the performance of the operations in Norway is important for future impairment tests. Assessment of brands The reported value of brands amounted to SEK 917 M (998) at December 31, 2010 and corresponded to the value of brands added through acquisitions. The brands in question are Gule Sider, Ditt Distrikt and Krak. No impairment has been recognized in 2010 for any brands. In 2009 an impairment loss of SEK 67 M on the brand Telefonkatalogen (Norway) has been recognized due to legislative changes regarding distribution (information regarding private persons). The recovery value for brands is determined by calculating the useful value. Essential information for assessing the value of brands are the cash flow that they generate and their measured recognition. The brands in question are used for both Norway Directories and Denmark Directories. SIGNIFICANT ASSESSMENTS IN APPLICATION OF ACCOUNTING PRINCIPLES Revenues Revenues from directories are booked on publication. All European competitors apply this principle or close equivalents. Revenues from the sale of bundled products are distributed between offline and online revenues according to a distribution ratio that reflects the market value of each product. As of 2010, a common sales force will begin selling combination packages that include all of Eniro’s distribution channels. This is a difference, compared with previous years when separate sales forces sold online and printed products, respectively, and where only a small portion of sales (basic listing) in Sweden and Norway was sold as a bundled product. Sales of the new combination packages will begin in February 2010 in Sweden and Norway and will gradually comprise a greater share of the Group’s sales. The Eniro Group has two main principles for revenue recognition. Revenues attributable to Internet services are distributed over the period during which the service is provided, 12 months in the normal case. Revenues from directories are recognized when the directory is published. Revenues from the combined packages will be distributed according to the two revenuerecognition principles based on the value of commercial use. The outcome of the two revenue recognition methods will be reported quarterly from Q1 2010 and is dependent on the value of the composition of the packages. If the WACC used for discounted cash flow was 1 percent higher than management’s assessment, an impairment loss relating to the cash-generating unit Norway Directories would need to be recognized in an amount of SEK 545 M and in Poland in an amount of SEK 37 M. For other units the value in use would still be higher 56 ENIRO ANNUAL REPORT 2010 NOTES NOTE 1 INFORMATION PER SEGMENT The organization is based on Directories Scandinavia, Voice Scandinavia and Finland and Poland and is reflected in the segment reports from 1 January 2010. At the end of 2009, a new organisation was presented based on cross-border funstions for Sales, Product and Services, Operations and IT. This organization applies withing Directories Scandinavia (Sweden, Norway and Denmark) and refers to operations that were formerly divided into Online and Offline Media. The Voice operations and operations in Finland and Poland are managed separately and are not an integral part of the functional organisation. The year of comparison has been recalculated in accordance with the same segmentation. The present segment reporting is a change from 2009, when the organisation reported for the business areas Online, Offline Media and Voice. SEK M Directories Scandinavia 2010 2009 Voice Scandinavia 2010 2009 Finland/ Poland Other 1) 2010 2009 Operating revenues Sweden 1 690 2 173 547 583 - - Norway 1 427 1 732 130 129 - - Denmark 596 781 - - - - Finland 571 752 Poland 365 431 Total external operating revenues 3 713 4 686 677 712 936 1 183 Internal operating revenues - - - - - - Total operating revenues 3 713 4 686 677 712 936 1 183 EBITDA 941 1 486 274 195 -498 129 Assets and liabilities Goodwill 4 649 8 851 1 221 1 250 624 1 987 Other non-current assets 1 808 2 289 62 73 56 127 Other distributed assets 791 905 133 22 224 300 Undistributed assets - - - - - - Total assets 7 248 12 045 1 416 1 345 904 2 414 Distributed liabilities 1 586 2 436 75 16 173 370 Undistributed liabilities - - - - - - Total liabilities 1 586 2 436 75 16 173 370 Other information Investments 198 201 0 9 23 35 Depreciation/Amortization 469 420 10 14 37 52 Impairment 3 750 626 - - 514 0 Total 2010 2009 2010 2009 - - - - - - - - - - 2 237 1 557 596 571 365 2 756 1 861 781 752 431 - - 5 326 6 581 21 19 - - 21 19 5 326 6 581 -112 -3 605 1 807 - - 138 881 - - 358 1 030 6 494 1 926 1 286 881 12 088 2 489 1 585 1 030 1 019 1 388 10 587 17 192 241 8 512 453 13 917 2 075 8 512 3 275 13 917 8 753 14 370 10 587 17 192 0 1 - 5 3 0 221 517 4 264 250 489 626 1) The Parent Company’s operating revenues are included and relate to compensation for Group wide internal services which are valued at market value. Operating income includes other losses which during 2010 included capital loss on the sale of operations in Finland of SEK 626 M. Operating income for Directories Scandinavia also includes a positive one off item of SEK 45 M relating to Eniro Upphandling Offentlig AB, which was divested 2010. ENIRO ANNUAL REPORT 2010 57 NOTE 2 BREAKDOWN OF OPERATIONAL COSTS GROUP SEK M Compensation to employees inc. social security Paper, printing and distribution Agents, consultants and other non-employed personell Advertising Depreciations, amortizations and impairments Other NOTE 3 EMPLOYEES Average number of full time employees PARENT COMPANY 2010 2009 2010 2009 2 259 378 2 448 552 76 - 70 - 264 229 254 239 45 2 55 6 4 781 1 078 1 115 1 408 1 24 0 26 Total operational 157 costs 8 989 6 016 148 Operational costs refer to: production costs, sales costs, marketing costs, administration costs and production development costs. Depreciation and amortization by function GROUP PARENT COMPANY SEK M 2010 2009 2010 2009 Depreciation tangible assets Production costs 37 46 - Sales costs 13 18 - Marketing costs 1 1 - Administration costs 11 13 0 0 Product development costs 5 2 - Total tangible assets 67 80 0 0 Amortization intangible assets Production costs 59 60 - Sales costs 7 14 - Marketing costs 331 304 - Administration costs 10 8 1 Product development costs 43 23 - - 2010 Total of whom women % 2009 Total of whom women % Sweden Norway Finland Denmark Poland 1 425 831 637 411 1 133 56 44 67 52 60 1 707 911 816 470 1 192 61 47 68 52 61 Total 4 437 56 5 096 59 The number of full-time employees at year-end amounted to 3 929 (4 994). Average number of full-time employees in the Parent Company was 27 (28) of whom women 16 (15).The proportion of women on the Board of Directors was 30 (30) per cent at year end and among Group Management 10 (22) per cent at year end. Absence due to illness as a percentage of total ordinary working time*) : 2010 2009 Parent company 2010 2009 Total absence 4,5% 4,8% 0,2% 1,1% Percentage of total absence longer than 60 days 35% 29% - 88% Absence men 3,2% 3,5% 0,2% 0,1% Absence women 5,4% 5,6% 0,1% 2,0% 29 years and under, ) -**) (total men and women) 4,4% 5,4% -** 30–49 år (total men and women) 4,1% 4,1% 0,2% 0,2% 50 years and older **) (total men and women) 5,7% 5,1% **) *) Ordinary working time does not include leave of absence or parental leave. Part-time absence due to illness is included in the figures. **) Figures omitted because the group is comprised of less than 10 individuals Total intangible assets 450 409 1 Total depreciation and amortization 517 489 1 0 Impairments relating to tangible assets amount to SEK 3 M (-) . Impairments relating to intangible assets amount to SEK 4 261 M (626) 58 Swedish group companies ENIRO ANNUAL REPORT 2010 NOTE 4 SALARIES AND OTHER COMPENSATION 2010 2009 Salaries Salaries and other Social and other compensation costs compensation Social costs Parent company 52 of which pension costs Subsidiaries 1 715 of which pension costs 28 46 11 491 1 926 169 24 10 452 171 Group total 1 767 of which pension costs 519 1 972 180 476 181 Salaries and other compensation distributed by country and between Board of Directors, President and other employees 2010 Board of of which variable Directors and Other compensation SEK M Presidents employees to the presidents 2009 Board of of which variable Directors and Other compensation Presidents employees to the presidents Parent Company Sweden excluding Parent Company Norway Finland Denmark Poland 17 14 5 4 2 3 35 547 489 225 290 136 0 1 0 2 0 0 12 4 7 3 2 6 34 601 545 288 328 142 3 1 2 0 0 2 Group total 45 1722 3 34 1 938 8 NOT 5 COMPENSATION AND OTHER BENEFITS, BOARD OF DIRECTORS, PRESIDENT AND OTHER SENIOR EXECUTIVES Principles Those members of the Board of Directors elected by the Annual General Meeting receive compensation in an amount determined by the Annual General Meeting. Compensation to employee representatives is proposed by the Company and resolved upon by the General Meeting. The guidelines below for compensation to senior executives were decided by the AGM in May 2010 and are in line with the guidelines adopted by the AGM in 2010. The aim of the guidelines for compensation to senior executives is that Eniro should provide a competitive fee such that these people can be recruited and maintained within the Eniro Group Compensation to senior executives consists of several parts: (1) fixed salary, (2) variable salary, (3) a long-term incentive program and (4) pension provisions and other remunerations and benefits. 1. Fixed salary The fixed salary is based on the individual executive’s area of responsibility, expertise and experience. To, as far as is possible, create a transparent and fair remuneration system, Eniro employs a so called grading system in which all positions in the senior management of the Company are classified according to international standards. This also permits salary comparisons. The salary of senior executives is locked for 2010, 2011 and 2012 (with the exception of change in position, promotion etc.). 2. Variable salary The overall objective of the variable salary is to contribute to achieving the group’s commercial targets in the short and longer term and to create long term value for shareholders. Targets shall be determined by the Board for our financial years beginning 1 January 2010. The targets shall cover the group’s financial results (revenues, costs and EBITDA), results for relevant functions (development of the Eniro culture, customer satisfaction index etc.) and personal targets for the individual participant (targets that are fixed in the strategic plan). The variable salary shall be made up of two equal parts - one part cash and one part synthetic shares. The parts shall be of equal size and together be a maximum 70 or 80 per cent (for the President 100 per cent) of the fixed salary. The synthetic shares shall be linked with Eniro’s share price and conversion of the synthetic shares into cash shall occur after three years (not two years as previously). The maximum amount to be paid out for our synthetic shares shall be limited to five times the share price at the time of conversion to synthetic shares. The Board of Directors is authorized to adjustments necessary in order for the financial outcome of the program to reflect i.a. dividends and changes in the share capital. Conversion of variable salary into synthetic shares shall be done in 2011 and any payment regarding such synthetic shares shall be made in 2014. The variable salary shall be determined by the Board based on an annual evaluation of the individual executive’s performance in relation to the targets. Payment of part of the variable salary shall be conditional on the underlying targets having been achieved in a manner that is sustainable in the long term. The company shall be authorized to demand repayment of variable salary if payment later proves to have been based on information that was clearly incorrect. 3. Long term incentive program At the Annual General Meeting on April 5, 2005, with an adjustment at the Annual General Meeting on April 5, 2006, it was decided to introduce a share saving program for employees in the Eniro Group. This program also includes senior management within the Eniro Group. Employees in the Eniro Group in Sweden, Norway and Finland and senior executives in Denmark and Poland were invited to participate in a share-savings program through which they may save up to 7.5 percent of gross salary during 2005–2008 to purchase Eniro shares on the Nasdaq OMX Stockholm. Subject to the conditions that the share savings are held for a period of three years from the purchase date, and that the employee remains employed in the Eniro group, each savings share entitles the holder to 0.5 shares in Eniro (matching shares). In addition, senior executives are entitled to 2 to 8 performance-based matching shares for each savings share, depending on their position and the Group’s cash flow over the three-year period. No performance based matching shares have been issued in 2009 or 2010 or will be during 2011, since it is planned to terminate the program. 4. Pensions provisions and other remunerations and benefits Eniro’s policy for pension is based on either an Individual Pension Plan ((ITP plan or equivalent national plan) or a premium-based pension plan or a premium-based pension plan. In the premium-based plan the premium will constitute a maximum of 35 percent of the fixed salary. The period of notice and severance pay for senior executives follow standard practice. The President and CEO Johan Lindgren shall observe six months’ advance notice and the Company shall observe twelve months’ advance notice when terminating his contract. If the Company terminates his contract, he is entitled to an additional severance pay of 6 months. Between other members of Group Management and the company, there is a mutual notice period of a maximum of 12 months. Certain members of Group Management are entitled to additional severance pay of 6 to 12 months. Other remunerations and benefits consist primarily of health insurance and the benefit of a company car. The benefit of a company car is based on Eniro’s at every time applicable car policy. ENIRO ANNUAL REPORT 2010 59 SEK M Compensation Board of Directors Board fee committee work Total Lars Berg (ordförande) Thomas Axén Barbara Donoghue Harald Strömme Karin Forseke Simon Waldman Mattias Miksche Bengt Sandin 1) Lina Alm 1) Jonas Svensson 1) Ola Leander 1) 1,0 0,42 0,42 0,42 0,42 0,42 0,42 0,02 0,02 0,02 0,00 0,15 - 0,15 0,08 0,08 - - - - - - 1,15 0,42 0,57 0,50 0,50 0,42 0,42 0,02 0,02 0,02 0,02 SUMMA 3,59 0,45 4,04 1) Employee representative. President and other senior executives SEK M Basic salary including Variable Other Pension Other benefits 4) costs compensation 5) Total vacation pay compensation 3) 1,5 0,75 0,0 0,5 - 2,8 President and CEO Johan Lindgren, Sep–Dec 1) 3,0 -0,8 0,0 1,1 10,6 13,9 President and CEO Jesper Kärrbrink, Jan–Aug 2) 19,0 3,0 0,5 4,8 8,3 35,6 Group management 14 people of whom 5 full year, 6) Holdings savings shares Holdings synthetic shares - - 19 14 324 87 110 Total 23,5 3,0 0,5 6,4 18,9 52,3 19 101 434 1) President Johan Lindgren had a yearly fixed basic salary of SEK 4.5 M in 2010 but only worked part of the year. 2) President Jesper Kärrbrink had a yearly fixed basic salary of SEK 4.5 M in 2010 but only worked part of the year. Vacation benefits are included in the basic salary above. He also receives severanced pay and pay during notice, which is s hown under other compensation in the table above. 3) Concerns variable compensation for the year and any possible adjustment for previous years’ compensation, including adjustments related to synthetic shares distributed 2008–2009. 4) Relates to the tax value of company cars. 5) Relates to severance pay, salary and pension cost during notice period of which about SEK 10 M will be paid in 2011 and 2012. 6) For 2009, basic salary including vacation benefits amounted to SEK 20.4 M, variable compensation SEK 5.8 M, other benefits SEK 0.9 M, pension cost SEK 4.7 M and other compensation SEK 15.8 M. Variable compensation Variable compensation to the President and CEO Johan Lindgren for 2010amounted to 0.75 SEK M corresponding to 50 percent of basic salary. The 2010 outcome corresponds to 50% of maximum bonus for the President and CEO. Variable compensation to the President and CEO Jesper Kärrbrink for 2010 amounted to SEK -0.8 (2.5) M corresponding to minus 28 percent of basic salary. The cost for the variable compensation refers to the change in value of synthetic shares in the years 2008–2009. The reported value of synthetic shares allocated to Group Management including President and CEO amounted at year end 2010 to SEK 3 (5) M. Share savings program On 31 December 2010 there were still 127 unmatched share savings (after reversed split 50:1 applied) within the program of which 19 were owned by people in Group Management. The annual cost for the share saving program amounted to SEK 4 M (-2) of which SEK 0 M (0) for the President and SEK 1 M (0) for the Group Management. The still unmatched savings in the program since its start in 2005 is estimated to result in about 1 000 matching shares, of which 0 to the President and 146 to the Group Management. The reported value of matching shares amounted at year end 2010 to SEK 0 (1) M. 60 Pensions The pension costs for the CEO and President Johan Lindgren amounted to SEK 0.5 M corresponding to 35 percent of basic salary. The pension costs for the CEO and President Jesper Kärrbrink amounted to SEK 1.0 M corresponding to 35 percent of basic salary. The Group Management’s pension costs amounted to SEK 4,8 M (4.7), corresponding to 25 percent of the basic salary. The President and CEO, Johan Lindgren, has a premium-based pension for which the fee amounts to 35 percent of basic salary. The members of the Group Management have defined-contribution pensions with fees amounting to at most 35 percent of basic salary or are subject to the normal ITP plan. All pension benefits are vested, meaning that they are not dependent on future employment. The Parent Company and the Swedish subsidiaries follow the ITP plan. Swedish pension commitments are calculated by PRI, and credit insurance is obtained through FPG, an insurance company that underwrites pension commitments. The Group’s employees in other countries are normally covered by country-specific pension plans. Fees for these plans are usually a part of the employee’s salary. Related party transactions Compensation to Group Management and other senior executives is presented above. In other respects, no transactions with related parties occurred during the year. ENIRO ANNUAL REPORT 2010 NOTE 6 AUDITING FEES SEK M PricewaterhouseCoopers, audit assignments PricewaterhouseCoopers, other auditing activities PricewaterhouseCoopers, tax consultancy PricewaterhouseCoopers, other assignments Total auditing fees NOTE 7 FINANCIAL REVENUES AND COSTS GROUP PARENT COMPANY 2010 2009 2010 2009 6 6 2 2 3 3 3 3 0 - - - 1 1 0 1 10 10 5 6 In other auditing activities, audits in connection with the new share issue are included. SEK M GROUP 2010 PARENT COMPANY 2009 2010 2009 Revenues Exchange rate gains on borrowing 8 13 - 0 Exchange rates gains on Intra-Group receivables and liabilities 115 37 11 Other financial revenues 2 3 - External financial interest income 18 66 2 2 Internal financial interest income - - 5 9 Total 143 119 18 11 Cost Exchange rate losses on borrowing 4 12 - Exchange rate gains on Intra-Group receivables and liabilities 80 69 10 14 Other financial costs 8 2 0 0 Interest cost for pension liabilities 11 11 0 External financial interest cost 443 470 1 0 Fair value result on interest swaps: cash flow hedges transfer from equity 160 15 - Internal financial interest costs - - 183 278 Total 706 579 194 292 Total net financial items -563 -460 -176 -281 The Parent Company income statement includes exchange rate differences that are intended as hedges of equity in subsidiaries. Such differences are recognized directly in consolidated equity. This amounted to a net of SEK -10 (-22) M. External financial interest cost have increased during 2010 due to effects from outstanding interest rate swaps with SEK 311 M. For 2009 the corresponding effect has increased the external financial interest cost by SEK 189 M. ENIRO ANNUAL REPORT 2010 61 NOTE 8 TAX The following components are included in the tax costs: GROUP PARENT COMPANY SEK M 2010 2009 2010 2009 Current tax cost on income for the year Additional tax cost coresponding to interest on tax equilization reserve Adjustments on current tax for prior years Deferred tax cost relating to utilized loss carried forward Deferred tax cost relating to not utilized loss carried forward Deferred tax income related to temporary differences Deferred tax income relating to loss carried forward Adjustments on deferred tax for prior years 78 4 111 190 9 -476 -28 -7 167 5 -3 199 1 -348 -383 -14 -78 4 0 247 - - - - -260 5 -7 -307 - Tax cost recognized -119 -376 173 -49 Current tax recognized directly in equity - - -74 265 Total tax for year -119 -376 99 216 In November 2010, Eniro received final notification from the Norwegian tax authorities that the tax cost for the period 2001-2005 for subsidiary Eniro Holding AS (previously Findexa Norway AS), which was acquired by Eniro during 2005, increase by approximately SEK 105 M. The amount was paid in January 2011. The liquidation of the German company Eniro Windhager GmbH was completed in June 2010. Eniro has been able to use the tax losses in Sweden during 2010 of about SEK 730 M and the company expects not to pay tax in Sweden for a number of years to come. In the parent company the tax effect of group contributions received was recognized directly in shareholder´s equity in an amount of SEK 74 M (effect from paid group contributions was SEK 265 M). The tax that is attributable to components in other total income is deemed to be at the following amount: 2010 2009 Before tax Tax effect After tax Before tax Tax effect After tax Foreign currency translation differences Hedging of cash flow Hedging of net investments Share savings program - value of employees’ service Change in non controlling interests -824 -48 570 - -3 - 13 -150 - - -824 -35 420 - -3 900 626 -610 -2 -6 - -162 160 0 - 900 464 -450 -2 -6 Total other total results for the period -305 -137 -442 908 Current tax - Deferred tax -137 -2 906 62 ENIRO ANNUAL REPORT 2010 - -2 Relationship between tax cost for the year and tax cost in accordance with prevailing Swedish tax rate SEK M Reported income before tax Tax at the domestic rate of 26.3% Tax effect of - operating costs that are not deductible for tax purposes - revenues that are not taxable Previous years’ losses for which loss carry-forwards now are utilized Previous years’ unutilized losses now deemed possible to be utilized Adjustments of prior year’s tax Other Differences between swedish and foreign tax rates Changes in deferred tax GROUP 2010 2009 -4 739 -1 246 232 61 1 118 -81 -3 18 -83 -161 -16 104 -4 -9 -220 -17 26 -119 -376 Tax cost recognized SEK M GROUP 2010 2009 Deferred tax assets Loss carry-forward Deductible temporary difference Tangible assets Goodwill and other intangible assets Derivative instruments Borrowing Provisions for pensions Other provisions and accrued costs Prepaid revenues Accounts receivable Less deferred tax liabilities offset 331 400 44 8 19 13 24 25 8 9 -158 47 14 102 119 20 23 8 12 -464 Total defered tax assets 323 281 SEK M Deferred income tax liabilities Taxable temporary difference Goodwill and other intangible assets Derivative instruments Borrowing Work in progress Provisions for pensions Other Untaxed reserves Less deferred tax assets offset Total deferred income tax liabilities GROUP 2010 2010 2009 Net deferred tax liability recognized on the opening date 354 Acquisition of activities - Charged to the income statement -313 Charged to other comprehensive income 137 Translation difference -148 Net deferred tax liability recognized on the closing date 30 871 2 -545 -149 175 2009 460 - 41 0 7 2 1 -158 654 86 40 6 5 4 304 -464 353 635 354 The majority of net deferred tax liabilities will mature after more than 12 months. The group has no tax losses that are not balanced December 31, 2010. NOTE 9 TANGIBLE ASSETS SEK M The following components are included in deferred tax assets and liabilities GROUP Acquisition value on the opening date Acquisitions Investments during the year Sales and disposals Reclassifications Translation difference for the year GROUP Inventories PARENT COMPANY Inventories 2010 2009 2010 2009 526 - 44 -71 3 613 0 45 -61 -78 1 - 0 - - 1 0 - -64 7 - - Acquisition value on the closing date 438 526 1 Accumulated depreciation on the opening date -389 -421 -1 Depreciation for the year -67 -74 0 Sales and disposals 63 59 - Reclassifications -1 -50 - Translation difference for the year 55 -3 - Accumulated depreciation on the closing date -339 -389 -1 Accumulated impairment on the opening date -13 -39 - Impairment for the year -3 0 - Sales and disposals 0 0 - Reclassifications - 26 - Translation difference for the year 1 0 - Accumulated impairment on the closing date -15 -39 - Residual value on the closing date 84 124 0 Compensation received from disposal of tangible assets 1 1 - ENIRO ANNUAL REPORT 2010 1 -1 0 - -1 - - 0 - 63 NOTE 10 LEASE CONTRACTS Contracted leasing fees for contracts that cannot be terminated operational leasing contract GROUP SEK M 2010 2009 - due within one year - due between one and five years - due later than five years 127 288 20 155 315 55 The year’s operating expenses include fees for operational leasing contracts in an amount of SEK 139 M (204). Leasing contracts for premises include customary index clauses. In February 2006, a contract was signed between Eniro Sverige AB and HP Sverige for the operation of servers, networks, databases and IT applications. The contract also included support and maintenance of office IT environments including a service desk. The contract period is from 2006 to 2012 with an option for Eniro to extend the contract for one year. The cost is based on usage and amounted to SEK 60 M annually at the end of 2010. The contract is an operational leasing contract and contracted payments are included in the specification above. NOTE 11 INTANGIBLE ASSETS GROUP Brands with indefinite Other SEK M Goodwill period of use brands Customer relations 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 2010 2009 Acquisition value on the opening date 13 082 Acquisitions 0 Investments during the year - Internally developed assets - Sales and disposals -857 Reclassifications - Translation difference for the year -872 1 216 - 21 157 -52 -3 -116 888 8 56 149 -6 73 48 18 171 0 21 157 -909 -3 -1 284 16 593 57 56 149 -6 85 1 237 Acquisition value on the closing date 11 353 13 082 1 257 1 365 46 51 2 274 2 457 1 223 Accumulated amortization on the opening date - - - - -19 -8 -1 023 -677 -754 Amortization for the year - - - - -6 -5 -310 -267 -134 Sales and disposals - - - - - - - - 13 Reclassifications - - - - - -11 - 6 1 Translation difference for the year - - - - -3 5 86 -85 90 1 216 16 153 18 171 -483 -143 -28 -50 -50 -1 796 -450 13 1 173 -1 168 -415 -28 -55 -130 -754 -2 059 -1 796 -29 -75 34 -26 4 -1 922 -4 261 141 0 284 -1 155 -626 34 -26 -149 -92 -5 758 -1 922 370 8 336 14 453 - 0 - 12 235 49 - - - - 798 1 365 - - - - - -108 1 233 - - - - - 132 51 - 0 - - - -5 19 - - - - 32 0 2 457 - - - - - -183 2 218 - - - - -20 259 Other intangible assets Accumulated amortization on the closing date - - - - -28 -19 -1 247 -1 023 -784 Accumulated impairment on -3 - -466 - -92 the opening date -994 -861 -367 -265 Impairment for the year -4 208 -25 - -67 - -3 - -456 -53 Sales and disposals 131 - - - - - - - 10 Reclassifications - - - - - - - - - Translation difference for the year 212 -108 27 -35 0 0 34 -10 11 Accumulated impairment on the closing date -4 859 -994 -340 -367 -3 -3 -432 -466 -124 Residual value on the closing date 6 494 12 088 917 998 15 29 595 968 315 Compensation received from sales of intangible assets - - - - - - - - 0 64 ENIRO ANNUAL REPORT2010 Total Other intangible assets PARENT COMPANY SEK M 2010 2009 Acquisition value on the opening date Investments during the year 3 - 1 2 Acquisition value on the closing date Accumulated depreciation on the opening date Depreciation for the year 3 3 0 -1 0 -1 0 2 3 Accumulated depreciation on the closing date Residual value on the closing date Goodwill and other intangible assets with indefinite useful life are initially valued to acquisition value. Brands are considered to have indefinite useful life, since they are market-leading and have high recognition. These brands are long established and used both online and offline. There are currently no known legal, contractual or competitive factors limiting their useful life. The brands comprise Gule Sider and Ditt Distrikt, which was added through the acquisition of Findexa in 2005 and Krak, which was added through the acquisition of Krak Forlag A/S 2007. During 2010 goodwill and brands with indefinite period of use are reported by segment and by country according to below table. This is a change from 2009 when goodwill and brands with indefinite period of use were reported as Online, Offline media and Voice. The change to segments is according to the organisation change at the end of 2009. Other brands, customer relations and other intangible assets are amortized over their useful life The useful life of other brands is 5–10 years. Average remaining useful life for other brands is 3 years. The useful life of customer relations is based on retention rate and amounts to 5–10 years. The average remaining useful life of customer relations is 2 years (3). Change of segments and cash generating units between 2009 and 2010 In November 2008 a new organization was introduced with the business units Online, Offline Media and Voice. They were responsible for the operating result and had ownership of the strategy work and product development. The Organizationen based on the business units Online, Offline Media and Voice was reflected in the i segment reporting from från 1st of Januari 2009. In the end of 2009, a new organization was introduced. It was based on cross border functional responsibility for Sales, Product & Services, Operations and IT. This organization is valid for Directories Scandinavia (Sweden, Norway and Denmark) and is applied on operations earlier classified as Online or Offline Media. The Voice business and operations in in Finland and Poland are managed separately and is not an integrated part of the functional organizationen. The Organization basered on Directories Scandinavia, Voice Scandinavia , Finland and Polen is reflected in the segment reporting from 1st of Januari 2010. In 2009 goodwill and other intangible assets with indefinite period of use was as Online, Offline Media and Voice. In 2010 goodwill and other intangible assets with indefinite period of use is reported by segment by country which is a more detailed level than the group segments and UNIT WACC before tax Sweden Directories Sweden Voice Norway Directories Norway Voice Denmark Poland Finland Voice 10,8% 10,8% 11,4% 11,4% 10,2% 13,5% 10,6% is shown in the table below. The change is due to the new organization and the corresponding change in internal controlling and external reporting. The allocation of goodwill and other intangible assets with indefinite period of use to each country have been possibe due to the original acquisition analysis. Impairment of goodwill and intangibles with indefinite period of use The group does impairment of goodwill and brands with indefinite period of use for cash generating units that correspond with the segments that at each time are used for internal controlling and external reporting. This level is the lowest specified level for which goodwill is monitored in the internal controlling. The assumptions that are used as base for impairment of the cash generating units are a result of the group´s yearly long range strategic process. Key elements for the cash flow is the forecast for the coming three years made by segment responsible and approved by Group management and Board . The forecast is also checked against external market research. Forecasted cash flows are based on expected revenue development for each segment considered market conditions and cost base adjusted for cost saving initiatives. The level of investment varies beteen one and two percent of the revenues for each segement. The development of working capital is estimated to have an relatively minor impact on cash flow. Other key assumptions is cost of capital (WACC) and growth from year four. From year four growth of 2 percent is assumed i.e. in line with expected inflation. During 2009 a growth between minus 1 and plus 3 percent was used. The cost of capital before tax has been calculated for each cash generating unit and varies between 10,6 to 13,5percent. The increase is mainly due to higher risk-free interest rate and higher risk premium combined with expected higher financing cost. The impairment test showed declining future cash flows due to decreased demand for printed products in Norway and Poland and an increased cost of capital. This resulted in an impairment of goodwill in the Directories business with SEK 3 652 M in Norway and SEK 500 M in Poland. In addition an impairment of SEK 56 M was made of Eniro Upphandling Offentlig AB. Valuation resulted in the following assumptions with the outcome shown below: Annual cash flow growth years 0–3 Margin over book value Margin for 1% higher WACC after tax Margin for 10% lower cash flow -4% -14% 1% -5% n.a.*) 5% -1% 382% 36% 0% 46% 27% 0% 99% 318% 18% -13% 28% 8% -10% 72% 334% 22% -10% 32% 14% -10% 79% *) Not applicable due to negative start value calculation Negative development in cash flow growth year 0–3 is expected for Directories operations except Norway where migration to online has gone further than other units and therfore show positive growth. The margin refers to the difference between the value in use and and book value. The risk-free interest rate that was used for calculating the discount factor varied between 3.2 per cent (Finland) and 6.2 per cent (Poland). For 2009 the cost of capital before tax was 8,6 percent for Online, 10,9 percent for Offline Media and 10 percent for Voice. 2009 yearly cash flow growth year 0–3 was 24 percent for Online, -19 percent for Offline Media and -7 percent for Voice. ENIRO ANNUAL REPORT2010 65 Goodwill and other intangible assets with indefinite useful life are reported for the following cashgenerating units and at December 31, the residual value consisted of the following items: SEK M SEK M GROUP 2010 2009 Goodwill Sweden Directories 1 070 1 127 Norway Directories 2 963 7 008 Denmark Directories 616 716 Directories Scandinavia 4 649 8851 Sweden Voice 855 855 Norway Voice 366 395 Voice Scandinavia 1 221 1 250 Poland 320 874 Finland 304 1 113 Total 6 494 12 088 Brands Norway Directories 783 846 Denmark Directories 112 129 Directories Scandinavia 895 975 Norway Voice 22 23 Voice Scandinavia 22 23 Total 917 998 Total intangible assets with indefinite useful life 7 411 13 086 Goodwill included in recognized residual value for which amortization is deductible for tax purposes 2010 2009 Sweden Denmark Finland 2 184 226 6 218 998 Total 412 1 222 NOTE 12 ACCOUNTS RECEIVABLE AND OTHER RECEIVABLES PARENT COMPANY 2010 2009 2010 2009 Provisions on the opening date New provisions Provisions utilized during the year Reversed provisions, not utilized Reclassifications and sold operations Effects of exchange rate changes 210 115 178 120 - - - -123 -8 -78 -20 - - - - -19 10 0 - - - Provisions on the closing date 175 210 - - Customer losses recognized in the income statement as sales costs amounted to SEK 103 M (109). Accounts receivable net SEK M GROUP PARENT COMPANY 2010 2009 2010 2009 - not due - due less than one month - due 1–3 months - due more than 3 months 524 214 62 42 538 287 84 119 - - - - - Total 842 1 028 - - Other non-interest bearing current assets SEK M GROUP PARENT COMPANY 2010 2009 2010 2009 - not due - due less than one month - due 1–3 months - due more than 3 months 101 - - 14 73 0 - 0 61 - - - 1 - Total 115 73 61 1 PARENT COMPANY SEK M 2010 2009 2010 2009 Accounts receivable gross Provisions for customer losses 1 017 -175 1 238 -210 - - - 842 1 028 - - Accounts receivable net GROUP GROUP SEK M GROUP Provisions for customer losses Accounts receivable with an identified impairment are equal to provisions for customers losses. Other interest bearing receivables SEK M GROUP PARENT COMPANY 2010 2009 2010 2009 - not due - due more than 3 months 7 0 22 - 1 - 0 - Total 7 22 1 0 The maximum exposure to credit risk at the reporting date is the fair value of each category of receivable mentioned above. The group does not hold any collateral as security. 66 ENIRO ANNUAL REPORT 2010 NOTE 13 PREPAID COSTS AND ACCRUED REVENUES SEK M GROUP GROUP SEK M PARENT COMPANY 2010 2009 2010 2009 Prepaid interest costs Other prepaid costs Accrued revenues Accrued interest income - 103 103 - 0 87 151 1 - 14 3 0 0 9 - Total 206 239 17 9 2010 PARENT COMPANY 2009 2010 2009 Granted, unutilized credit facilities due within one year - - - due between one and five years 300 2 300 - due later than five years - - - Total granted credit facilities 300 2 300 - Fair value of long term borrowing 3 842 7 055 - - NOTE 14 CASH AND CASH EQUIVALENTS The fair value of short-term borrowing is roughly equal to the carrying amount, since the loans have variable interest rates that are hedged through interest swaps. Cash and cash equivalents consist primarily of bank balances and smaller current investments in foreign units that are not included in the Group’s central chart of accounts. Current investments are classed as financial assets valued at fair value in the income statement. The effective interest rates on the closing date were as follows SEK M GROUP PARENT COMPANY 2010 2009 2010 2009 Current investments Cash and bank 0 450 0 350 - 1 010 185 Total cash and cash equivalents 450 350 1 010 185 GROUP PARENT COMPANY 2010 2009 2010 2009 Non-current bank loans Current bank loans Other current interestbearing liabilities 3 842 368 7 055 100 - 171 - 3 0 - - Total borrowing 4 213 7 155 171 - PARENT COMPANY 2010 2009 2010 2009 2,03% 3,63% 2,23% 2,98% 1,36% 2,83% 2,22% 1,14% - - - - - EUR NOK DKK SEK The Group’s exposure with respect to borrowing for changes in interest rates and contracted dates for rate negotiations (excluding the effect of interest swaps) is shown below SEK M As at 31.12.10 NOTE 15 BORROWING SEK M GROUP SEK M Total borrowing SEK M As at 31.12.09 Total borrowing 6 months or less 6–12 months 12–36 months 36 months or longer Total 4 213 - - - 4 213 6 months or less 6–12 months 12–36 months 36 months or longer Total 7 155 - - - 7 155 The interest-bearing loans have the following maturity structure: GROUP PARENT COMPANY SEK M 2010 2009 2010 2009 during the coming year during the following five years 4 213 - 100 7 055 171 - - Total 4 213 7 155 171 - Recognized amounts by currency for borrowing EUR 720 838 - NOK 2 279 5 345 - DKK 483 557 - SEK 728 415 171 - Of the total borrowing at the end of 2010, SEK 4 210 M, an amount corresponding to SEK 1 915 M is hedged to maturity (21 August 2012). The interest hedge is performed with interest swaps (see Note 16 Derivative instruments). The portion of borrowing that was not interest-hedged (SEK 2 295 M at year-end 2010) is affected by interest-rate fluctuations. An interest-rate change of 1 per cent affects interest expenses by SEK +/– 23 M per year. Financing The previous loan agreement In November 2007, Eniro entered into a five year loan agreement of SEK 13 billion with a bank consortium consisting of Danske Bank A/S, Denmark, Swedish branch, DnB NOR Bank ASA, Norway, Swedish branch, Svenska Handelsbanken AB (publ), Nordea Bank AB (publ), The Royal Bank of Scotland plc, Skandinaviska Enskilda Banken AB (publ) and Swedbank AB (publ). The agreement replaced Eniro’s previous credit facility and was intended to finance ongoing operations, as well as allow a transfer of capital to the shareholders, which took place in December 2007. The loan consisted originally of five so-called tranches: tranche A amounted to NOK 5 billion; tranche B amounted to EUR 80 million; tranche C amounted to SEK 2 450 million; tranche D amounted to DKK 400 million and tranche E amounted to SEK 1 billion. In addition to the credit facilities A to E, Eniro initially had a multi-currency credit facility that originally amounted to SEK 2 500 million. Following extra amortization during 2009, there is no longer a fixed amortization amount. Borrowing costs are recognized in the income statement as an interest expense from the date of the loan agreement on 21 August 2007 until the due date on 21 August 2012. Since the company has established a new loan agreement, the entire remaining borrowing costs for the previous loan agreement have been recognized in the income statement as an interest expense at the end of December 2010. At the end of 2010 balanced borrowing cost amount to SEK - M (74) in total bankloans. ENIRO ANNUAL REPORT 2010 67 The new loan agreement On November 30, 2010, Eniro entered into a new credit facilities agreement with the same bank consortium as under the previous credit facilities agreement. The lenders’ obligation to provide loans under the new credit facilities agreement is, inter alia, conditional on the Rights Offering being completed no later than January 15, 2011 and that the net proceeds in full will be used for repayment of existing loans. The new agreement came into effect on 13 January 2011. The new credit facilities agreement is divided in five tranches: Tranche A of SEK 2,088 million; Tranche B of approximately NOK 1,216 million; Tranche C of approximately DKK 80.9 million; Tranche D of SEK 1,000 million (multicurrency); and Tranche E of approximately SEK 197 million. In addition to the term loan facility, there is a multicurrency credit limit in an aggregate amount of SEK 300 million. The termination date for Tranche A, Tranche B, Tranche C and Tranche D and the revolving facility is the date falling four years from the date of conclusion of the new credit facilities agreement. The termination date for Tranche E is August 12, 2012. Covenants The new loan agreement contains the normal restrictions and conditions on financial covenants, such as: a) a requirement on the ratio of consolidated cash flow to consolidated debt service; b) a requirement on the ratio of consolidated EBITDA to consolidated net interest; c) a requirement on the ratio of consolidated total net debt to consolidated EBITDA; d) a requirement that investments do not exceed certain amounts for certain periods. as well as conditions and limitations regarding further debts, guarantees and security, significant change of business, acquisitions and disposals. The financial covenants listed under a)–c) above will be measured quarterly on a continuing basis of twelve months. The purpose of Tranche A, Tranche B, Tranche C and Tranche D is to be applied towards refinancing of outstanding debt under the existing facilities agreement, payment of transaction costs related to the Rights Offering and the new financing arrangement. Tranche B may also be applied towards discharge of the potential tax liability in Norway. Tranche E may be applied towards payment of termination costs under the hedging arrangements regarding the existing credit facilities agreement or payment of any debt incurred for the purposes of discharging such costs. The purpose of the revolving facility is to be used for general corporate and working capital purposes of the Group. Termination/grounds for termination The Company is free to terminate the borrowing agreement. In other respects, the agreement contains the normal grounds for termination (falling under “events of default”). Tranche A, Tranche B and Tranche C will be repaid as follows, SEK 200 million in 2011, SEK 300 million in 2012 and SEK 400 million in 2013, in each case on a semi-annually basis, and SEK 250 million in June 2014 and the remaining amount on the termination date for those tranches. Tranche D and Tranche E shall be repaid on their respective termination date. Eniro may cancel or prepay the facilities in advance (in whole or in part) if Eniro so desires. SEK M The new credit facilities agreement contains provisions regarding mandatory prepayments in respect of, inter alia, disposal proceeds, insurance proceeds, capital markets and mezzanine proceeds The new credit facilities agreement also contains a mandatory prepayment upon a delisting of Eniro’s shares or a change of control in Eniro with the effect that more than 30 percent of the votes in Eniro is acquired by any person (other than any underwriters of the rights issue) alone or together with any other person(s) who are members of the same group or affiliated or acting in concert with that person. Further, 75 percent of amounts of excess cash flow shall be applied in mandatory prepayment until the ratio of consolidated total net debt to consolidated EBITDA at group level is below 3:1 Interest levels The new loan agreement carries a margin over IBOR and follows an interest ladder based on the company’s debt level (defined as consolidated net debt in relation to EBITDA). Three months IBOR was January 13 2011 2,005 percent in Sweden, 2,58 percent in Norway and 1,21 percent in Denmark. The margin above IBOR is as shown below: % Above 4,00 Up to and including 4.00 but above 3.00 Up to and including 3.00 but above 2.00 Less than 2.00 5,50% 4,50% 3,75% 3,00% Interest hedging The loan is subject to the condition that the company will hedge 40 percent of the interest payments until the due date for the outstanding loan amount. The hedging requirement ceases on 21 August 2012. Guarantees and collateral Shares in all Group companies directly owned by Eniro, all material group companies (i.e. each Group company which has EBITDA representing 5 percent or more of the consolidated EBITDA, has gross assets or turnover representing 5 percent or more of the gross assets or turnover of the Group) and all Group companies that are the owners of or hold the rights to search engines, data bases or any other rights or assets that are material to the operations of the Group shall be provided as security for the new credit facilities agreement. Furthermore, security shall be provided over all material trademarks and other IP-rights, material intra-Group loans and all other material assets. NOTE 16 DERIVATIVE INSTRUMENTS Assets 2010 Liabilities Assets 2009 Liabilities - 73 - 24 - - 327 366 Total - 73 Less long-term portion - 73 327 390 327 390 Interest swaps cash-flow hedges Interest and currency swaps cash-flow hedges Total long-term derivative instruments - 73 327 390 Short-term portion - - - - Interest swaps The swap contracts entered entail a swap of floating interest rates for fixed rates. Per 31 December 2010, the nominal amount for interest swaps was SEK 360 M with a fixed interest of 4.55% and NOK 1 350 M with a fixed interest of 5.48%, while the variable rate is based on three month IBOR. Interest and currency rate swaps Eniro has currency risk in net investments in NOK. The loan has a variable rate, which is hedged with an interest swap that converts three month NIBOR to a fixed rate. In November 2008, with the intention n of reducing the exchange rate effect on interest-bearing net liability, Eniro decided to enter into a SEK/NOK currency rate swap agreement with a nominal amount of NOK 4 250 M. The combination of interest and currency rate swap ion NOK is used to convert the variable NOK rate (three month NIBOR) to a fixed SEK rate. The fixed rate is 5.36%, while the variable rate is based on three month NIBOR. The SEK/NOK relationship was 1.1495. During 2009 the nominal amount was reduced from NOK 4 250 M to NOK 3 500 M: At the time of the new share issue and amortization of underlying NOK loan in December 2010, the company decided to terminate the combined currency rate swap and the whole loss was recognized in December 2010. Currency rate swaps Currency rate swap contracts are sometimes used to hedge the need for short term loans alternatively surplus liquidity in the Group. No outstanding currency rate swaps were found at 31 December 2010 or 31 December 2009. The borrowing agreement is guaranteed by the following major companies as Eniro AB (publ), Eniro Sverige AB, Eniro 118 118 AB, Eniro Treasury AB, Eniro Norway AB, Eniro Holding AB, Sentrali Oy, Eniro Polska Sp. Z o.o., Eniro Danmark A/S, Findexa Luxemburg Sarl, Eniro Holding AS, Eniro Norge AS and 1880 Nummeropplysning AS. See also Note 20 Committee and contingent liabilities. 68 GROUP ENIRO ANNUAL REPORT 2010 NOTE 17 RETIREMENT BENEFIT OBLIGATIONS Eniro has defined benefit-plans in Sweden, Norway and Finland. Some plans are funded with special assets or funds held separately from the Group for future payments. Other plans are unfunded and payments from those are paid by the Group as and when they fall due. Pension liabilities primarily relate to employees in Sweden, of whom nearly all are covered by defined benefit pension plans. Eniro 118 118 has made provisions to a pension fund, while other commitments are guaranteed through insurance with PRI Pensionsgaranti. Retirement benefit obligations are calculated annually on the opening date, applying actuarial principles according to the Projected Unit Credit Method. The amounts reported in the consolidated balance sheet were calculated as follows: GROUP PARENT COMPANY SEK M 2010 2009 2008 2007 2006 2010 2009 Current value of funded commitments Fair value of plan assets Total Current value of unfunded commitments Unreported actuarial losses Net debt in balance sheet reported as retirement-benefit obligations 650 -535 640 -524 646 -443 555 -386 527 -389 115 116 203 169 138 323 -226 291 -207 290 -295 250 -162 208 -118 43 - 23 - 212 200 198 257 228 43 23 Pension provisions include provisions in Eniro 118 118 for early retirement pensions in accordance with collective agreements for negotiated pension entitlements (ERB Plan) from the ages of 55, 60 and 63 for certain personnel categories. The ERB plan is a pension plan that covers certain employees at Eniro who were previously at Televerket (now TeliaSonera) prior to incorporation in 1991. According to the agreement, compensation will be partially paid by the former owner TeliaSonera. On 31 December 2010, the corresponding claim amounted to SEK 39 M (44). The credit risk for the claim can be considered negligible. The year’s unrealized actuarial losses were distributed as follows: SEK M 2010 2009 2008 2007 2006 Effects of experience-based adjustments ITP plan -2 -23 -6 Plan assets 8 10 -28 ERB plan -4 7 -2 -32 -15 6 -15 3 -1 -41 -13 -4 - 1 -62 -8 -3 -70 -44 -83 Total effects of experiencebased adjustments 2 -6 -36 Effects of changed assumptions ITP plan -21 93 -95 Plan assets - - - ERB plan 0 1 -2 Total effects of changed assumptions -21 94 -97 Total unreported actuarial losses -19 88 -133 ENIRO ANNUAL REPORT 2010 69 Changes in the defined-benefit obligations during the year are as follows: SEK M GROUP Total pension costs PARENT COMPANY 2010 2009 2010 2009 At the beginning of the year Current service cost Interest costs Actuarial losses (+)/gains (-) Benefits paid Curtailments/Settlements Termination benefits Other Translation difference for the year 931 22 36 26 -34 -10 11 11 940 20 33 -63 -33 -11 15 7 20 5 0 - 0 - - 18 16 1 0 3 -20 23 - - At the end of the year 973 931 43 20 GROUP SEK M PARENT COMPANY 2010 2009 2010 2009 34 24 2 1 126 140 7 7 20 11 17 11 2 0 2 0 191 192 11 10 Costs for defined benefit plans Costs for defined contribution plans Costs for special payroll tax and tax on returns Financial costs (Note 7) Costs reported in income statement Costs reported in the following items in the income statement The Parent Company’s pension obligations consist of the capital value of pension obligations according to recommendation 4 of the Swedish Accounting Regulations (FAR). Changes in the fair value of plan assets during the year are as follows: SEK M 2010 2009 At the beginning of the year Expected return on plan assets Actuarial gains (+)/losses (-) Contributions from employer Contributions from employees Benefits paid Translation difference for the year 524 25 0 - 1 -3 -12 443 22 16 30 -1 14 At the end of the year 535 524 Sweden: The actual return on plan assets in the Swedish pension fund amounted to SEK 27 M (33) corresponding to 7.1 per cent (10.4). The share portion can vary from 0 to 40 percent and the expected return on total assets is 4.8 percent (4.9). On 31 December 2010, the fund portfolio consisted of 46 (52) per cent Swedish fixed-income securities, 24 (20) per cent Swedish shares, 8 (7) per cent global shares, 19 (19) per cent alternative investments (funds) and 3 (2) per cent cash and cash equivalents. For the fixed-income portfolio, the average maturity period was 2.47 (2.34) years, and the average coupon interest was 4.44 (4.5) per cent. Norway: The actual return on plan assets was 0 percent (5). On the 31 December 2010, the fund portfolio consisted of 41 (65) percent Norweigan fixed-income bonds, 18 (12) percent shares, 33 (16) percent alternative placement investments (funds and property) and 8 (7) percent cash and cash equivalents. Specification of costs for defined benefit pension plans SEK M Current service cost Interest cost Expected return on plan assets Actuarial net gains/losses reported during the year Curtailments/Settlements Other Total costs for defined benefit pension plans 70 GROUP PARENT COMPANY 2010 2009 2010 2009 38 36 -25 20 33 -22 2 0 - 1 0 - 7 -10 6 11 -9 8 - - - - - 52 41 2 1 GROUP SEK M 2010 Production costs Sales costs Marketing costs Administration costs Product development costs Financial costs (Note 7) 60 70 3 34 13 11 Costs reported in income statement 191 PARENT COMPANY 2009 2010 2009 58 82 1 3 27 10 10 11 11 0 0 192 11 10 Important actuarial assumptions SEK M 2010 Sweden Norway Discount factor, % Salary increases, % Inflation, % Increase in income based amount, % Expected return pension fund, % 2009 Finland Sweden Norway Finland 3,8 3,0 2,0 3,0 4,0 4,0 1,3 3,8 4,8 3,0 2,0 - 4,0 3,0 2,0 3,0 4,5 4,5 1,4 4,3 5,0 4,0 2,0 - 4,8 5,4 4,5 4,9 5,7 4,5 Internal data were used for attrition rates, while remaining employment time was calculated individually by the PRI pension service and mortality was estimated according the Swedish Financial Supervisory Authority’s guidelines. A 65-year old man is expected to live until the age of 86, while a 65-year old woman is expected to live until 88. In Norway, corresponding figures are a 67-year old is expected to live until the age of 84 and a 67-year old woman is expected to live until the age of 86. Eniro’s and the Swedish subsidiaries’ pension commitments pursuant to the ITP plan are calculated by PRI and are accounted for as a liability in the balance sheet. As of end December 2010, the pension provision was, according to local accounting rules (Swe GAAP) approximately SEK 526 million, of which parts are funded through plan assets. The plan’s assets amounted to approximately SEK 375 million at the end of the period. A credit insurance relating to the pension commitments has been taken out with the insurance company PRI. Each year, PRI makes a credit assessment to establish the terms and conditions for renewal of the credit insurance. On November 24, 2010 the Board of PRI made a decision regarding the terms and conditions for the coming renewal of the credit insurance. The decision of the Board of PRI is that PRI in order to renew the credit insurance requires that Eniro and the Swedish subsidiaries during 2011 reduce its debt out pension liabilities by taking out insurance in Alecta corresponding to a debt of approximately SEK 60 million. This will lead to an increased cost, mainly due to that actuarial losses in accordance with IFRS are expected to be realized. Eniro estimates that the cost increase for 2011 will amount to approximately SEK 40 million. The total increase in cash outflow for 2011 is estimated to approximately SEK 75 million. ENIRO ANNUAL REPORT 2010 NOTE 20 COMMITMENTS AND CONTINGENT LIABILITIES NOTE 18 OTHER PROVISIONS Long-term provisions SEK M Provisions on the opening date Reclassifications from other balance sheet items New provisions Provisions utilized during the year Reversed provisions, not utilized Effects of exchange rate changes & other GROUP SEK M PARENT COMPANY 2010 2009 2010 2009 6 11 - - 8 28 - 6 7 20 - -8 -11 -4 - 0 - - - 0 0 - - Provisions on the closing date 34 6 23 GROUP 2010 PARENT COMPANY 2009 2010 2009 Contingent liability Contingent liability relating to subsidiaries - - 35 50 PRI pensionsgaranti - - - Sureties for loans - - 4 210 7 219 Total contingent liability - - 4 245 7 269 Pledged assets Pledged shares in subsidiaries 9 130 6 967 8 905 Total pledged assets 9 130 6 967 8 905 Total 9 130 6 967 13 150 7 269 Internal receivables and shares in subsidiaries have been pledged as collateral for Eniro Treasury’s external loans. Alternatively, subsidiaries and the Parent company have also provided sureties for Eniro Treasury’s liabilities. See also note 15 Borrowing. Short-term provisions SEK M Provisions on the opening date Reclassifications from long-term provisions New provisions Provisions utilized during the year Reversed provisions, not utilized Effects of exchange rate changes Provisions on the closing date GROUP PARENT COMPANY 2010 2009 2010 2009 93 66 10 15 -7 66 65 -7 25 9 -79 -21 -13 -9 -7 -17 - -5 -2 - - - 64 93 15 10 Provisions on 31 December 2010 related to provisions for restructuring. NOTE 19 ACCRUED COSTS AND PREPAID REVENUES GROUP PARENT COMPANY SEK M 2010 2009 2010 2009 Accrued personnel related cost Accrued interest costs Other accrued costs Prepaid revenues 272 2 184 1 083 338 3 197 1 190 11 3 53 - 9 8 - Total 1 541 1 728 67 17 ENIRO ANNUAL REPORT 2010 71 NOTE 21 SHARES AND PARTICIPATION Shares and participation owned directly or indirectly by the Parent Company NAME Corporate registration number Registered office Number of shares Capital share % TIM Varumärke AB 556580-8515 Eniro Danmark A/S 18 93 69 84 Kraks Forlag A/S 10629241 Respons Group AB 556639-2196 Respons Holding AB 556570-6115 Eniro International AB 556429-6670 Budapest Projekt 92 KFT 01-09-362834 Eniro Sverige AB 556445-1846 Eniro Gula Sidorna AB 556445-6894 Eniro Gula Sidorna Försäljning AB 556580-1965 Eniro 118 118 AB 556476-5294 Eniro Passagen AB 556750-0896 Spray Passagen Internet KB 556751-3279 Eniro Initiatives AB 556763-0966 Starcus AB 556535-8008 Din Del AB 556053-2409 Din Del Försäljning AB 556572-1502 Kataloger i Norr AB 556670-3707 Guiden i Västerbotten AB 556714-3440 Alltommotor Bilweb Eniro AB 556723-6541 Din Del Lager 2 AB 556611-7494 Proff AB 556764-1534 Leta Information Eniro AB 556591-3596 Eniro Upphandling Offentlig AB (sålt 2010) 556665-6590 Eniro Treasury AB 556688-5637 Eniro Windhager AB 556751-0028 Eniro Holding AB 556688-5645 Findexa Luxembourg Sarl B-100.546 Eniro Norway AB 556688-5652 Eniro Holding AS 986656022 Eniro Norge AS 963815751 1880 Nummeropplysning AS 976491351 Kartforlaget AS 984604513 Findexa Förlag AB 556750-9673 Grenseguiden AS 988437549 Kvalex AS 980253341 1880 Gule Sider AS 986493492 Telefonkatalog AS 988437565 1880 Telefonkatalogen AS 988437506 Telefonkatalogen 1880 AS 988437476 Rosa Sider AS 988437581 Hvite Sider AS 988437417 Din Bydel AS 888437452 Findexa Forlag AS 987529547 Din Pris As 985822883 Gule Sider AS 968306782 Telefonkatalogens Gule Sider AS 968306405 Bedriftskatalogen AS 979763379 Lokalveiviseren Informasjonsforlaget AS 979915314 Gule Sider Internett AS 980287432 Proff AS 989531174 Telefonkatalogen AS 982175968 Ditt Distrikt AS 883878752 Scandinavia Online AB 556551-9989 Oy Eniro Finland Ab 0100130-4 Eniro Sentraali Oy 1718301-8 Eniro Polska Sp.z.o.o RH B 31000 Stockholm 1 000 Köpenhamn 24 000 Köpenhamn 11 000 Stockholm 1 000 Stockholm 1 050 915 Stockholm 1 000 Budapest Stockholm 500 000 Stockholm 100 Stockholm 1 000 Stockholm 75 000 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Stockholm 200 000 Stockholm 1 000 Skellefteå 1 000 Skellefteå 100 Stockholm 100 000 Stockholm 100 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Stockholm 1 000 Luxembourg 343 848 Stockholm 1 000 Oslo 1 100 000 Oslo 55 206 Kristiansand 1 020 Oslo 100 Uddevalla 1 000 Oslo 100 Oslo 100 Oslo 100 000 Oslo 100 Kristiansand 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Oslo 100 Stockholm 100 000 Esboo 60 000 Kajaani 1 690 Warszawa 1 035 209 Book value on 31 December 2010 SEK M Book value on 31 December 2009 SEK M 100 0 100 939 100 100 752 100 100 23 100 100 1 494 100 100 100 100 50 100 18 100 100 48 100 100 100 100 100 100 100 48 100 - 100 4 756 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 0 100 482 100 100 345 0 939 752 23 1 494 46 48 69 6 887 0 482 1 045 Total 8 905 The following companies were merged or liquidated in 2010 Parent Company Shares in subsidiaries on 31 December 2009 Capital contribution Eniro Upphandling Offentlig AB Capital contribution Din Del AB Capital contribution Eniro Initiatives AB Impairment of shares in Din Del AB Impairment of shares in Eniro Upphandling Offentlig AB Impairment of shares in Eniro Treasury AB Impairment of shares in Eniro Polska Sp.z.o.o 11 785 3 48 18 -46 -72 -2 131 -700 Shares in subsidiaries on 31 December 2010 8 905 Company/operation Changes during the year Corporate registration number Registered office 33.25.94.60 33.25.87.44 HRB 77757 Amsterdam Amsterdam Hamburg TeleMedia International BV TIMI Nederlands BV Eniro Windhager GmbH The following companies and operations were sold during 2010 Company/operation Corporate registration number Eniro Upphandling Offentlig AB Suomi24 Oy 72 556665-6590 2154432-2 Registered office Stockholm Esboo ENIRO ANNUAL REPORT 2010 11 785 NOTE 22 SHARES AND PARTICIPATION IN ASSOCIATED COMPANIES Shares and participation in associated companies on 31 December 2010 Company/operation Corp. reg. No. Registered office Number of shares Capital share % Date of aquisition Netclips AB Spray Passagen Internet KB 556688-6080 969733-6957 Danderyd Stockholm 650 1 000 48,1 50 2007-02-20 2008-01-19 Shares in associated companies SEK M GROUP PARENT COMPANY 2010 2009 2010 2009 4 5 0 1 37 0 -33 0 10 0 - 0 10 - Acquisition value on the closing date 10 4 10 10 Acquisition value on the opening date Increase due to divestment Share of result Dividend Shares in Allt om motor AB and Snabbfilm Sverige AB were disposed of during 2010. Since 2007, Netclips AB has formed part of the video community bubblare.se as an associated company in Eniro. At the end of the year, on 31 december 2010, the current assets were SEK 1 (3) M, current liabilities SEK 1 (2) M and equity SEK 0 (1) M for all associates. The following companies and operations were sold or liquidated during 2010 Company/operation Corp. reg. No. Registered office Snabbfilm Sverige AB Allt om Motor AB 556781-2341 556750-4740 Stockholm Stockholm ENIRO ANNUAL REPORT 2010 73 NOTE 23 SHARES AND PARTICIPATION IN JOINT VENTURES Shares and participation in joint ventures on 31 December 2010 Company/operation Scandinavia Online AS Start Networks AS Corp. reg. No. Registered office Number of shares Capital share % 988 875 740 981 910 273 Oslo Oslo 1 093 739 3 094 894 50,1 25 Scandinavian Online AS is a jointly owned company with Norsk Aller AS, Aller AS, where Eniro owns 50.1 percent of the company and Aller owns a total of 49.9 percent. SOL is an internet portal in Norway. Scandinavian Online AS has as of 14 May 2008 a joint company with DB Medialab AS where Scandinavian Online owns 50% which means that Eniro owns 25% of the company. Start Network is a portal that has positioned itself as an entertainment arena primarily for younger users. Eniro consolidates joint ventures in accordance with the proportional method. Accordingly, Eniro’s share of the joint venture’s income statement and balance sheet are included under the corresponding items in Eniro’s accounts. Income from joint ventures, SEK M 2010 2009 Operating revenues Operating costs 30 -28 28 -28 Net income Assets and liabilities from joint ventures, SEK M 2 0 2010 2009 Non-current assets Current assets 29 26 30 57 Total assets 55 87 Non-current liabilities Current liabilities - 6 5 Total liabilities 6 5 Net assets 49 82 As of 31 December 2010, SEK 23 (25) M from joint ventures is included in Group goodwill. 74 ENIRO ANNUAL REPORT 2010 NOTE 24 FINANCIAL INSTRUMENTS BY CATEGORY Assets valued at Derivatives Loans and fair value in the used for Available for Group , SEK M receivables income statement hedging sale 31 December 2009 Assets as per balance sheet Derivative instruments - - 327 - Other non-current receivables - - - - Accounts receivable and other receivables 1 123 - - - Cash and cash equivalents 350 - - - Total 1 473 - 327 - Liabilities valued at Derivatives fair value in the used for Other finacial Group , SEK M income statement hedging liabilities Liabilities as per balance sheet Borrowing - - 7 155 Derivative instruments - 390 - Accounts payable - - 305 Total - 390 7 460 Assets valued at Derivatives Loans and fair value in the used for Available for Group, SEK M receivables income statement hedging sale 31 December 2010 Assets as per balance sheet Derivative instruments - - - - Other non-current receivables - - - - Accounts receivable and other receivables 964 - - - Cash and cash equivalents 450 - - - Total 1 414 - - - Total 327 1 123 350 1 800 Total 7 155 390 305 7 850 Total 964 450 1 414 Liabilities valued at Derivatives fair value in the used for Other financial Group, SEK M income statement hedging liabilities Liabilities as per balance sheet Borrowing - - - 4 213 Derivative instruments - - 73 - Accounts payable - - - 173 4 213 73 173 Total 4 459 - - 73 4 386 Total Fair value for all instruments valued in the balance sheet are attributable to level 2 in IFRS7, i.e. the value has been based on official market quotations. ENIRO ANNUAL REPORT 2010 75 NOTE 25 ACQUIRED OPERATIONS SHARE CAPITAL Parent company There were no acquisitions during 2010. In March, Oreo AB was acquired (name changed to Eniro Upphandling Offentlig AB) which operates in the public procurement market. As of 31 December 2010, the quotient value of the Eniro share was 25 SEK after the reverse split. Proposed dividend is 0 (0) SEK per share, or a total of SEK 0 (0) M. The acquisition analysis below presents a valuation of the acquired net assets and goodwill. GROUP All aquistions All aquistions SEK M 2010 2009 Purchase price - direct costs in connection with acquisitions - - 63 2 Purchase price including acquisition costs - - Less amount not yet paid - - ALess cash and cash equivalents at acquisition date - 65 -53 -1 Total - 11 Payments relating to previous years’ acquisitions - 32 Total net payment in relation to the acquisitions - 43 To make a new share issue possible, the General Meeting decided upon a decrease of the share capital by 242 372 758.50 SEK, without cancelling the shares, to place in a fund for use as per the General Meeting’s decision, and change of the share capital’s limits in the statutes. Number of shares (000s) of which SEK M Registrered owned Registrered As at 01.01.09 Share saving program Reduction in share capital New share issue Reverse split 162 271 935 - -32 - - 484 056 -484 745 -677 of which owned 185 - -104 242 - 1 0 - As at 31.12.09 161 582 226 323 As at 01.01.10 161 582 226 323 Share saving program - -7 - Reduction in share capital - - -242 New share issue 4 847 455 2 423 Reverse split -4 908 856 -214 - As at 31 December 2010 100 181 4 2 504 1 - 1 0 - 1 In connection with the issue in December 2010, a difference arose between book value in equity and paid in cash and cash equivalents per cash flow. The difference between reported value in equity and cash flow in the Group and Parent Company consists of the following items: NOTE 26 EQUITY Currency exposure The currency exposure related to investments in foreign subsidiaries amounts to SEK 2 563 M (9 330) with the following distribution: SEK M 2010 2009 Millions in respective currency 2010 2009 Newshare issue, gross added amount Share issue costs Tax, share issue costs (26.3%) 2 520 -137 36 2 517 -180 47 Euro Danish kroner Norwegian kroner Polish zloty 5 317 1 447 207 11 358 6 202 405 New share issue, net after share issue costs, adjusted for tax reported in equity 2 419 2 384 Non-cash regulated tax share issue costs per above Share issue cash and cash equivalents not paid per 31 Dec Unpaid share issue costs per 31 December -36 -42 48 -47 6 New share issue, added capital net 2 389 2 343 Number of shares On 1 January 2010, the number of shares was 161 581 839 of which 225 645 were held by the Company, thus totalling 161 356 194 after reduction for repurchases. During 2010, there was a new share issue of 4,847,455,170 shares, including the remainder of the preferential issue of 82 496 095 shares which were registered in January 2011, when a 50:1 reverse split was performed. During the year, ordinary matching and premature termination of the share-savings program for employees whose employment ended resulted in a reduction, resulted in a reduction of shares by 7 165 (before the reverse split) which were transferred to the employees from the company’s deposit account. On 31 December 2010, the number of shares before the reverse split was 5,009,037,009 of which 218 480 were held by the Company, thus totalling 4 926 322 434 after reduction for repurchases. On 31 December 2010, the number of shares after the 50:1 reverse split was thus 100,180,740 of which 4 369 were held by the Company, thus totalling 100,176,371 after reduction for repurchases. The booked value of the treasury shares as of 31 December 2010 was SEK 67 M (69). The treasury shares are intended for use in the share-savings program. See also Note 5. Average number of shares after deduction of treasury shares (number of shares) Number of shares reduced by treasury shares as of January 1 Opening balance adjusted for bonus issue element ( X 5,070605) Opening balance also adjusted for 50:1 reverse split January 2011 New share issue effect of 21 December (95 299 182 shares) Effect of matching share-saving program 161 356 194 818 173 524 16 363 470 2 233 102 72 Average number of shares for the year 18 596 644 As of 31 December 2010, employees owned 127 savings-shares (after reverse split) that had not yet been matched. The dillution effect on the average number of shares is based on the forecasted future number of matching shares in the share saving program. 76 ENIRO ANNUAL REPORT 2010 Reserves Change in other reserves consists of the following items. Group, SEK M Hedging reserve Translation reserve Total Opening balance as per 01.01.09 -483 -124 -607 Cash flow hedges: Valuation of interest swaps at fair value -611 - 611 Tax on fair value gains -161 - -161 Transfers to income statement included in financial revenues and costs 15 - 15 Tax on transfers to income statement -2 - -2 Hedging of net investments: Valuation of loan liabilities - -610 -610 Tax on valuation of loan liabilities - 161 161 Translation of foreign subsidiaries - 900 900 Closing balance as per 31.12.09 -20 327 307 Opening balance as per 1 January 2010 -20 327 307 Cash flow hedges: Valuation of interest swaps at fair value -208 - -208 Tax on fair value losses 55 - 55 Transfers to income statement included in financial revenues and costs 160 - 160 Tax on transfers to income statement -42 - -42 Hedging of net investments: Valuation of loan liabilities - 570 570 Tax on valuation of loan liabilities - -150 -150 Translation of foreign subsidiaries - -824 -824 Closing balance as per 31 December 2010 -55 ENIRO ANNUAL REPORT 2010 -77 -132 77 QUARTERLY SUMMARY OPERATING REVENUES (SEK M) Full year 2010 2009 Q 4 Q 3 Q 2 Q 1 Full year Q 4 Q 3 Q 2 Q1 1 482 1 135 1 442 1 267 6 581 1 966 1 500 1 673 1 442 Directories Scandinavia 3 713 1 033 788 995 897 4 686 1 387 1 088 1 161 Sweden 1 690 519 366 438 367 2 173 781 452 538 Norway 1 427 323 283 411 410 1 732 392 438 432 Denmark 596 191 139 146 120 781 214 198 191 Voice Scandinavia 677 155 176 183 163 712 174 181 188 Sweden 547 127 142 147 131 583 141 150 155 Norway 130 28 34 36 32 129 33 31 33 1 050 402 470 178 Total 5 326 169 137 32 Finland/Poland 936 294 171 264 207 1 183 405 231 324 223 Finland 571 104 114 203 150 752 174 141 259 178 Poland 365 190 57 61 57 431 231 90 65 45 EBITDA (SEK M) Total 605 409 -371 397 170 1 807 557 404 561 285 Directories Scandinavia 941 288 235 288 130 1 486 478 339 411 258 Voice Scandinavia 274 61 68 79 66 195 22 75 43 55 Finland/Poland -498 81 -638 61 -2 129 88 17 34 -10 Other (Head office and Group-wide projects) -112 -21 -36 -31 -24 -3 -31 -27 73 -18 EBITDA-MARGIN Total 11 28 -33 28 13 27 28 27 34 20 Directories Scandinavia 25 28 30 29 14 32 34 31 35 25 Voice Scandinavia 40 39 39 43 40 27 13 41 23 33 Finland/Poland -53 28 -373 23 -1 11 22 7 10 -4 CONDENSED CONSOLIDATED INCOME STATEMENT (SEK M) Operating revenues 5 326 1 428 1 135 1 442 1 267 6 581 1 966 1 500 1 673 1 442 operating costs -9 502 -1 203 -5 894 -1 173 -1 232 -5 889 -1 625 -1 731 -1 258 -1 275 Operating income (EBIT) Financial net Earnings before tax -4 176 279 -4 759 269 35 692 341 -231 415 167 -563 -344 -73 -93 -53 -460 -101 -83 -112 -164 -4 739 -65 -4 832 176 -18 232 240 -314 303 3 MULTI-YEAR SUMMARY CONDENSED CONSOLIDATED INCOME STATEMENT (SEK M) 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 Operating revenues Operating income before depreciation and amortization (EBITDA) Operating income after depreciation (EBIT) Earnings before tax 5 326 605 -4 176 -4 739 6 581 1 807 692 232 6 645 2 064 410 -276 6 443 2 266 1 855 1 401 6 372 2 220 1 813 1 276 4 827 1 234 1 073 1 017 4 745 1 324 1 232 1 131 4 808 1 292 569 483 4 737 940 -327 -409 4 519 1 150 775 692 Net income for the year (attributable to shareholders of the parent company) -4 620 616 -315 1 305 1 054 917 CONDENSED CONSOLIDATED BALANCE SHEET (SEK M) 764 198 -764 453 12 879 4 241 2 422 4 822 707 1 827 4 726 521 1 908 4 657 508 2 155 6 141 686 2 425 19 542 7 356 7 155 7 320 9 252 4 634 - 11 618 3 290 1 879 - 2 424 3 053 2 367 - 2 491 2 297 3 713 - 2 377 1 230 4 977 2 739 1 536 Total equity and liabilities 10 587 17 192 16 620 18 467 18 213 19 542 CONDENSED CONSOLIDATED CASH FLOW STATEMENT (SEK M) Cash flow from current operations 372 1 402 1 331 1 631 1 402 1 007 Cash flow from investing activities -195 -299 -293 -540 -215 -5 141 Cash flow from financing activities -44 -1 083 -1 329 -2 119 -1 486 4 468 Cash flow from discontinued operations - - - 1 118 69 78 7 356 7 155 7 320 9 252 1 016 -235 -769 4 1 355 -983 -366 - 490 -356 -436 - 738 -1 416 886 - 16 6 -302 208 Assets Goodwill 6 494 12 088 11 374 12 508 12 267 Other non-current assets 2 350 3 147 3 236 3 759 3 882 Current assets 1 743 1 957 2 010 2 200 2 064 Total assets 10 587 17 192 16 620 18 467 18 213 Equity and liabilities Equity (parent company shareholders) 3 469 6 109 2 197 4 051 5 120 Non controlling interests - 3 17 13 - Non-current liabilities 4 516 8 341 11 379 11 628 10 146 Current liabilities 2 602 2 739 3 027 2 775 2 947 Cash flow for the year 133 20 -291 90 78 ENIRO ANNUAL REPORT 2010 -230 412 KEY DATA 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 Operating margin - EBITDA, % 11 27 31 35 35 Operating margin - EBIT, % -78 11 6 29 28 Cash Earnings continuing operations, SEK M 1 723 1 723 1 336 1 534 1 392 Cash Earnings, SEK M 161 1 723 1 336 1 723 1 472 Average equity 4 275 4 735 3 321 5 222 4 804 Return on equity, % -108 13 -9 25 22 Interest-bearing net liabilities, SEK M 3 951 6 645 9 948 10 264 9 044 Debt/equity ratio, multiple 1,14 1,09 4,49 2,53 1,73 Equity/assets ratio, % 33 36 13 22 28 Equity/assets ratio, % 6,5 3,7 4,8 4,5 4,1 KEY DATA PER SHARE BEFORE DILUTION 59,05 -77,03 286,63 229,56 Net income for the year, SEK (attributable to shareholders of the parent company) *) -248,43 92,65 165,17 326,71 336,92 303,17 Cash Earnings continuing operations, SEK *) ) 8,66 165,17 326,71 378,44 320,59 Cash Earnings, SEK * 35,21 1893,02 2 723,51 5 023,72 5 654,24 Equity, SEK (parent company shareholders)**) 18 597 10 432 4 089 4 553 4 591 Average number of shares after repurchasing, 000s *) Number of shares on the closing date after repurchasing, 000s **) 98 526 16 363 161 336 161 275 181 103 OTHER KEY DATA Average number of full time employees 4 437 5 096 4 861 4 697 4 801 Number of full-time employees at year end 3 926 4 994 4 961 4 650 4 821 26 22 997 1 081 2 195 42 10 564 2,28 24 8,6 28 26 855 860 2 154 35 2 832 1,51 26 2,1 27 12 921 921 2 839 7 2 462 1,04 33 1,9 20 -7 503 503 4 618 -17 1 828 0 51 1,9 25 17 828 828 3 464 13 1 960 0,39 54 1,7 230,26 182,27 44,97 250,35 203,98 209,20 271,44 205,18 209,20 5 117,56 2 399,28 2 827,99 3 982 4 192 4 403 181 102 156 630 167 398 4 754 5 429 4 752 4 953 4 595 4 695 -171,04 110,52 112,61 202,02 112,61 202,02 4 214,98 5 649,87 4 467 4 099 176 181 176 181 4 168 4 117 3 606 4 151 *) Adjusted for reverse splits in July 2009 (4:1) and January 2011 (50:1) and the bonus issue element (X 5,07) in the share issue December 2010 **) Adjusted for reverse splits in July 2009 (4:1) and January 2011 (50:1) Years 2004–2007 according to IFRS. Years 2000–2003 according to previous Swedish accounting principles, not IFRS. Major changes in Group composition 2004 • Acquisition of Gula Tidningen, Consolidation from April 2004. 2010 • Divestment Directories operations Finland including Suomi24 Oy. 2008 • Acquisition of Sentraali Oy, Finland, consolidation from October 2008. 2007 • Sale of WLW in Germany (classified as discontinued operation 2006–2007). • Acquisition of KRAK in Denmark, Consolidation from June 2007. 2006 • Acquisition of Din Pris AS, Norway, Consolidation from February 2006. • Acquisition of WebDir in Denmark, Consolidation from February 2006. • Acquisition of Kataloger i Norr AB, Consolidation from June 2006. 2005 • Acquisition of Findexa, Norway, Consolidation from December 2005. • Operations in Estonia, Latvia, Lithuania, Russia and Belarus were classified as of the second quarter of 2005 and not included in operating revenue, EBITDA and EBIT for 2004–2006. 2003 • Acquisition of directory assistance Respons (name changed to Eniro 118 118). Consolidation from May 2003. 2002 • Acquisition of directory operations in Tammerfors, Finland. Consolidation from October 2002. 2001 • Acquisition of Scandinavia Online. Consolidation from January 2002. • Acquisition of Direktia, Finland. Consolidation from January 2002. • Acquisition of Panorama Polska. Consolidation from April 2001. • Acquisition of Windhager, Germany. Consolidation from January 2001. Discontinuation of operations as of fourth quarter 2002. 2000 • Acquisition of Wer Liefert Was, Germany. Consolidation from January 2001. ENIRO ANNUAL REPORT 2010 79 CERTIFICATION BY THE BOARD OF DIRECTORS AND THE PRESIDENT The Board of Directors and the President declare that the annual accounts have been prepared in accordance with generally accepted accounting principles in Sweden and give a fair view of the company’s financial position and the result of its operations and that the administration report gives a fair review of the development and performance of the business, the position and the result of the company together with a description of the principal risks and uncertainties that the company faces. Furthermore, it is declared that the conso- lidated annual accounts have been prepared in accordance with Regulation (EC) No 1606/2002 of the European Parliament and of the Council of 19 July 2002 on the application of international accounting standards and give a fair view of the group’s financial position and the results of its operations and that the consolidated administration report gives a fair review of the development and performance of the business, the position and the result of the group together with a description of the principal risks and uncertainties that the group faces. Stockholm, March 24, 2011 Eniro AB (publ) Lars Berg Chairman of the Board of Directors Barbara Donoghue Member of the Board Karin Forseke Member of the Board Thomas Axén Member of the Board Harald Strømme Member of the Board Mattias Miksche Member of the Board Simon Waldman Member of the Board Lina Alm Member of the Board Jonas Svensson Member of the Board Bengt Sandin Member of the Board Johan Lindgren President and CEO Our auditors’ report was rendered by March 24, 2011 80 Bo Hjalmarsson Authorized Public Accountant Partner in charge Sten Håkansson Authorized Public Accountant ENIRO ANNUAL REPORT 2010 AUDIT REPORT TO THE ANNUAL MEETING OF THE SHAREHOLDERS OF ENIRO AB (publ) Corporate identity number 556588-0936 We have audited the annual accounts, the consolidated accounts, the accounting records and the administration of the board of directors and the managing director of Eniro AB (publ.) for the year 2010. The annual accounts and the consolidated accounts of the company are included in the printed version of this document on pages 34-83. The board of directors and the managing director are responsible for these accounts and the administration of the company as well as for the application of the Annual Accounts Act when preparing the annual accounts and the application of international financial reporting standards IFRSs as adopted by the EU and the Annual Accounts Act when preparing the consolidated accounts. Our responsibility is to express an opinion on the annual accounts, the consolidated accounts and the administration based on our audit. We conducted our audit in accordance with generally accepted auditing standards in Sweden. Those standards require that we plan and perform the audit to obtain reasonable assurance that the annual accounts and the consolidated accounts are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the accounts. An audit also includes assessing the accounting principles used and their application by the board of directors and the managing director and significant estimates made by the board of directors and the managing director when preparing the annual accounts and consolidated accounts as well as evaluating the overall presentation of information in the annual accounts and the consolidated accounts. As a basis for our opinion concerning discharge from liability, we examined significant decisions, actions taken and circumstances of the company in order to be able to determine the liability, if any, to the company of any board member or the managing director. We also examined whether any board member or the managing director has, in any other way, acted in contravention of the Companies Act, the Annual Accounts Act or the Articles of Association. We believe that our audit provides a reasonable basis for our opinion set out below. The annual accounts have been prepared in accordance with the Annual Accounts Act and give a true and fair view of the company’s financial position and results of operations in accordance with generally accepted accounting principles in Sweden. The consolidated accounts have been prepared in accordance with international financial reporting standards IFRSs as adopted by the EU and the Annual Accounts Act and give a true and fair view of the group’s financial position and results of operations. The statutory administration report is consistent with the other parts of the annual accounts and the consolidated accounts. We recommend to the annual meeting of shareholders that the income statements and balance sheets of the parent company1) and the Group2) be adopted, that the profit of the parent company be dealt with in accordance with the proposal in the statutory administration report and that the members of the board of directors and the managing director be discharged from liability for the financial year. Stockholm den 24 March 2011 PricewaterhouseCoopers AB Bo Hjalmarsson Authorised Public Accountant Partner in charge Sten Håkansson Authorised Public Accountant 1) The Swedish financial statements board has decided that the company for the statement of comprehensive income shall prepare one separate statement over the components in profit or loss and a second statement over the components in other comprehensive income. The auditor’s recommendation of adoption is limited to the statement over the components in profit or loss. 2) According to IAS 1.10, a complete set of financial statements includes the statement of financial position as at the end of the period and the statement of comprehensive income for the period. According to IAS 1.10, a company may choose other titles than those used in IAS 1, for example balance sheet instead of statement of financial position as at the end of the period or income statement instead of statement of comprehensive income for the period. In the auditor’s report, the auditor shall use the same title as used in the consolidated accounts. If a company in accordance with IAS 1.81 b) presents its revenue- and expense-items in two statements, one statement over profit or loss and a second statement over other comprehensive income, the auditor’s recommendation regarding adoption is limited to the statement over profit or loss. ENIRO ANNUAL REPORT 2010 81 ANNUAL GENERAL MEETING 2011 Time and place The Annual General Meeting (AGM) of Eniro AB (publ) will be held Friday April 29, 2011 at 15.00 (CET) at Berns Salonger, Berzelii Park in Stockholm. Participation and Registration Shareholders who wish to participate in the AGM must be registered in the share register maintained by Euroclear Sweden AB on April 21 2011, and must notify the company of their intention to attend no later than 16.00 CET on April 21, 2011 via a form on www.eniro.com or via telephoneor mail according to below. Tel: Mail: +46 8 402 90 44 Eniro’s Annual General Meeting, Box 7832, SE-103 98 Stockholm The registration shall include name, adress, personal identification number of corporate registration number and phone number, as well as the number of assistants (maximum two) who will be participating. Shares registered in the name of a nominee In order to participate in the AGM, shareholders whose shares are registered in the name of a nominee must temporarily re-register their shares in their own names well in advance of April 21, 2011. Agents and proxy form A shareholder not present in person at the AGM may excersise his or her voting rights through a representative with a written and dated proxy, signed by the shareholder. Proxy forms can be obtained at Eniro’s website, www.eniro.com, or by phone +46 8 553 311 92. The original proxy should be submitted in ample time prior to the AGM to Eniro at the address: Enrio AB, Corporate Legal Affairs, SE-169 87 Stockholm. Representatives of a legal entity shall also submit a certified copy of the certificate of registration or equivalent authorization documents. 82 ENIRO ANNUAL REPORT 2010 DEFINITIONS Adjusted EBITDA EBITDA excluding restructuring costs and other items affecting comparability. Interest-bearing net debt Interest-bearing liabilities plus interest-bearing provisions less interest-bearing assets, excluding the market value of interest swaps. Average equity Based on the average of equity at the beginning and the end of the period for each quarter. Interest-bearing net debt/EBITDA Interest-bearing net debt divided by EBITDA. Average number of shares for the period Calculated as an average number of outstanding shares on a daily basis after redemption and repurchase. Operating cash flow Cash flow from operations and cash flow from investments excluding company acquisitions/divestments. Cash Earnings per share Cash earnings divided by the average number of shares for the period. Operating revenues per share Operating revenues divided by the average number of shares for the period. Cash Earnings Net income for the year plus re-entered depreciation and amortization plus re-entered impairment loss. Organic growth The change in operating revenues for the period adjusted for currency effects, changed publication dates, close down of white pages in Norway, acquisitions and divestments. Debt/equity ratio Interest-bearing net debt divided by equity. Direct return (%) Dividend for the fiscal year divided by the share price at the end of the period multiplied by 100. Earnings before tax per share Earnings before tax for the period divided by the average number of shares for the period. EBIT Operating income after depreciation, amortization and impairment. P/E ratio Share price at the end of the period divided by earnings per share for the period. Return on equity (%) Net income for the last 12 months divided by average equity multiplied by 100. Total operating cost Production-, sales-, marketing-, administration-, product- and development costs excluding depreciation, amortization and impairment. EBITDA marginal (%) EBITDA divided by operating revenues multiplied by 100. EBITDA Operating income before depreciation, amortization and impairment. Equity per share Equity per share divided by the number of shares at the end of the period after redemption, repurchase and share issue. Equity/assets ratio (%) Equity divided by the balance sheet total multiplied by 100. ENIRO ANNUAL REPORT 2010 83 ADDRESSES SWEDEN NORWAY Eniro AB, Eniro Sverige AB, Eniro Gula Sidorna AB, Din Del AB and Eniro 118 118 AB SE-169 87 Stockholm Eniro Norge AS Olaf Helsets vei 5 P.O. Box 6705 Etterstad N-0694 Oslo Tel: +46 8 553 310 00 Fax: +46 8 585 097 25 Tel: +47 81 54 44 18 Fax: +47 22 77 10 01 [email protected] www.eniro.com Visiting address: Gustav III:s boulevard 40 Solna, Stockholm DENMARK Eniro Danmark A/S Sydmarken 44 A DK-2860 Søborg Tel: +45 88 38 38 00 Fax: +45 88 38 38 10 FINLAND Oy Eniro Sentraali Ab Valimotie 9–11 FI-00380 Helsinki Tel: +358 290 100 100 Fax: +358 346 3452 POLAND Eniro Polska Sp. Z o. o. ul. Domaniewska 41 PL-02-672 Warszawa Tel: +48 22 289 2000 Fax: +48 22 289 2001 84 ENIRO ANNUAL REPORT2010 Eniro should be everyone’s first choice for local search, by being a leading search company in the Nordic media market. We are local search specialists that help users find practically everything. Our services include Internet and mobile search, printed directories and directory assistance. We create value for companies and help people to search and interconnect.
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