News BEAUMONT For physicians and office managers

News
BEAUMONT
For physicians and office managers
Beaumont Hospital, Troy opens new pediatric
subspecialty clinic
Beaumont Children’s Hospital physicians at the new pediatric outpatient clinic at
Beaumont, Troy specialize in a variety of pediatric services including gastroenterology,
neurology, pulmonology (lung disease) and elective and emergency surgery.
July • August 2014
IN THIS ISSUE
Optimization team makes
oneChart work better
Improving the patient
experience at Beaumont
Protect patient information:
IronKey to replace all flash
drives at Beaumont
Liaisons help make it easier for
physicians to practice medicine
Upcoming hospital and
combined medical staff meetings
Beaumont brings hospital
radiology services to
your patients
“This clinic expands the range of pediatric subspecialty services offered at Beaumont,
Troy,” says David DeWitte, M.D., chief, department of Pediatrics, Beaumont Hospital,
Troy. “It brings the expertise of Beaumont Children’s Hospital closer for children and
parents in northern Oakland and Macomb.”
In addition to the Pediatric Subspecialty Clinic, Beaumont, Troy’s Emergency Center has
an area specifically designed for infants, children and adolescents. This area is staffed with
pediatric nurse practitioners who assess, plan and coordinate care for children seen in the
EC. A 24-hour, on-site pediatric hospitalist is also available for consultation.
continued on page 3
News
BEAUMONT
Optimization team makes oneChart work better
Now that oneChart is in almost full use across the system, it’s time
to look for ways to make it work better for our physicians, nurses
and other clinicians. That’s where the oneChart Optimization
Team comes in.
“When you go-live with an electronic health record, of course the
emphasis is on the initial implementation,” says Carleen Penoza,
RN, director of Clinical Informatics and EHR Optimization,
“but then the ongoing work begins! The oneChart Optimization
Team was created to work with departments that have already
been implemented to improve their processes.”
request comes from, we always work hand-in-hand with our
clinician champions. They’re the ones driving these changes.”
The team started in late 2010 after computerized provider order
entry went live at all three hospitals. Sam Flanders, M.D.,
executive vice president, Quality and Safety, and Subra Sripada,
executive vice president, chief administrative officer and chief
information officer, wanted a team to guide the organization
past oneChart implementation and into process improvement
and efficiencies.
While the team’s focus is on inpatient optimization, IT Security,
IT Education, the Ambulatory team and other areas of IT are
included in discussions because oneChart is so integrated. “We
have a team of 18, who meet regularly to assess the requests and
work through them,” says Carleen. “Once we have a defined
request, we assign it to several IT team members to work on the
request with the clinicians to complete the project. Because of
the strong desire by Beaumont to continue to rapidly meet the
requests of our physicians and nurses, we have recently added
four team members to the oneChart Optimization Team.”
With more than 500 requests per year, the team keeps busy and
implements about 250-300 changes annually. “We take many
requests in many different ways,” says Carleen. “On any given day
we could get an official request for a new project from a center of
excellence, receive ideas through the kaizen process, or see ideas
for improvement while rounding. We’re also involved in sentinel
events and PSQI reports. Because patient safety is a huge part
of our job, we put emphasis on sentinel events, but wherever the
In the past two years, the oneChart Optimization Team has
worked on a number of significant process improvement projects.
A few of the most notable include working with the Neuroscience
Center of Excellence to improve care for stroke patients. The team
updated multiple order sets, flow sheets, note templates and best
practice advisories, which allows for more consistent care for the
patients across the continuum of care. With help from the team,
Neuroscience was able to receive certification from the Joint
Commission at all three hospitals in stroke care, as well as
comprehensive stroke certification at Royal Oak.
In addition, the Optimization Team worked with Nursing on a
process to simplify workflows, streamline shift documentation,
reduce the medication documentation process and simplify how
nurses document critical call results. The team also is piloting a
change in the discharge process with physicians at Beaumont,
Troy, to reduce the amount of typing and simplify what
physicians have to complete to discharge their patients. At the
end of the pilot, they hope for an easier discharge with a high
level of patient safety.
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News
BEAUMONT
Improving the patient experience at Beaumont:
Creating new partnerships between doctors and nurses to enhance communication
“Dyad” is a term you might already
recognize, but if not, you will become
more familiar with it over the next few
months. At Beaumont, the word “dyad” is
being used to describe the partnership of
the nurse leader of a patient care unit and
the physician director for that same unit.
Their role is to develop a partnership
where they can work together to build
teamwork and interdisciplinary
collaboration with a common goal of
improving the patient experience and
working through barriers to improve the
culture of safety within their work
environment.
“Care delivery today is often seen by our
patients and their families as uncoordinated,
disconnected and disheartening,” says Trish
Lurie, RN, director, Quality and Safety
Management, Beaumont Hospital, Royal
Oak. “Doctors, nurses and staff members
who have chosen to commit their lives to
the health care profession often do so
because they feel the need to make a
difference and enjoy the satisfaction that
comes with making that human connection
with their patients. By embracing the
concept of dyads, we hope to return
that satisfaction to employees and build
even more trust with our patients and
their families.”
Faced with the need to improve care
quality and reduce costs, many health
systems have implemented efficiency
methodologies, such as the
kaizen work we use at
Beaumont. When used
effectively, these practices
improve patient flow and can
address quality and safety
risks. “However, they fail to
address some of the greatest barriers to
patient care including fragmented
communication, broken relationships,
unaddressed emotional needs and concerns
and physical barriers to receiving care,”
says Trish. “These gaps in the human
experience are key drivers of sentinel
events, low patient engagement and
reduced clinical quality.”
The health care industry needs a new focus
– a focus on the human experience as its
highest objective. At Beaumont, on all
three campuses, we are beginning that
journey to change our focus, starting with
the creation of dyads for the inpatient units
and emergency centers.
Under this model, safety, efficiency and
cost control are designed through the lens
of building connection and communication
as a means of engaging patients, families,
physicians and staff. This focus on human
experience delivers seamless patient
journeys at the highest quality with greatest
value to patients, while also restoring joy to
the practice of medicine.
Beaumont, Troy opens new pediatric subspecialty clinic continued from page 1
For nonemergent issues, a Pediatric
After-Hours Clinic, staffed by a boardcertified pediatrician, is available during
evenings and weekends. This clinic sees
children with nonemergency illnesses
and minor conditions, such as earaches,
coughs, sore throats and low-grade fevers.
No appointment is necessary.
“It is our goal to deliver a family-centered
approach by providing the best possible
treatment for our pediatric patients,”
says Brian Berman, M.D., chairman,
department of Pediatrics, and pediatricianin-chief, Beaumont Children’s Hospital.
Adds Dr. Berman, “By adding specialized
services addressing the needs of pediatric
patients at our Troy hospital, we are making
our services more accessible, and improving
the patient and parent experience.”
• 13
The clinic is located in suite 615, Area C,
at Beaumont, Troy, 44201 Dequindre
Road, just south of M-59.
To connect with a pediatric physician at the
Pediatric Subspecialty Clinic at Beaumont,
Troy, call 248-964-9660. For all other
Beaumont Children’s Hospital specialists,
call our 24/7 physician access hotline:
855-480-KIDS (5437).
News
BEAUMONT
Protect patient information: IronKey to
replace all flash drives at Beaumont
Any Beaumont team members – including physicians – who need to copy files to a
flash drive are now required to use a Beaumont IronKey device. No other portable
storage devices are allowed.
Team members are able to read from non-Beaumont USB drives, but are not able
to write to them. The purpose is to protect confidential Beaumont and patient
information from being exposed as health care headlines continue to report data
breaches and fines from data stored on unprotected devices.
“This safety measure ensures the confidentiality of information copied off a
computer, consistent with HIPAA requirements and regulator expectations,”
says Doug Copley, IT director and Information Security officer. “Protecting our
patients continues to be a top priority.”
Viewing information on an IronKey requires users to enter a password; however,
if the password is forgotten, the IT Service Desk can reset it.
With supervisor approval, any Beaumont team member can obtain a 4 GB IronKey
device at no cost to their department by contacting the IT Service desk at
ext. 72727 or 248-597-2727.
Departments with existing requirements to copy data off computers who
believe an IronKey device will not meet their need, should contact
[email protected] to determine if an exception is needed.
Upcoming hospital
and combined
medical staff meetings
Wednesday, Sept. 10
Grosse Pointe Annual Medical Staff
Golf Outing
11 a.m.
Detroit Golf Club
Thursday, Sept. 18
Combined Medical Staff Meeting
6 p.m.
Andiamo Warren
Saturday Nov. 1
Annual Medical Staff Dinner Dance
6:30 p.m.
Detroit Athletic Club
Thursday, Nov. 6
Troy Medical Staff Meeting
6 p.m.
Troy Marriott
Saturday, Nov. 15
Troy Medical Staff Dinner Dance
6 p.m.
Royal Park Hotel, Rochester
Monday, Nov. 17
Royal Oak Medical Staff Meeting
6 p.m.
Marriott Centerpoint
Monday, Dec. 8
Grosse Pointe Medical Staff Meeting
6 p.m.
Grosse Pointe War Memorial
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News
BEAUMONT
Liaisons help make it easier for physicians to practice medicine
The Physician Liaison program is designed to facilitate
communication and issue resolution for Beaumont physicians.
The liaisons regularly call on physicians’ offices in their assigned
territories. They meet with the physicians and staff to better
understand their needs, as well as assisting the practices with issue
resolution, networking and new physician orientation, with the
goal of developing effective working relationships.
(Epic-based) EMR system and organize practice administrator
council meetings. Overall, the goal of the liaisons is to be an
integral link between the health system and our medical staff
and to make it easy for Beaumont doctors to practice
excellent medicine.
We encourage physicians to meet with their liaisons. Physician
liaisons cover areas throughout Michigan. Your liaison is based
on your primary office location.
The liaisons also inform offices about new programs and clinical
offerings available throughout the health system, sell the oneChart
Bibika Chabay
248-914-2346
[email protected]
Centerline, Chesterfield, Clawson, Clinton Twp.,
Macomb, Madison Heights, Romeo, Shelby Twp.,
Southfield, Sterling Heights, Troy, Utica, Warren,
Washington
Tina Galley
248-302-3196
[email protected]
Auburn Hills, Clarkston, Flint, Lake Orion, Lapeer,
Oxford, Rochester, Troy
[email protected]
Bruce Twp., Detroit, Eastpointe, Fraser, Grosse Pointe,
Hamtramck, Harper Woods, Ira Twp., Mount Clemens,
New Baltimore, New Haven, Port Huron, Richmond,
Roseville, St. Clair Shores, Trenton, Woodhaven
[email protected]
Beverly Hills, Bingham Farms, Brighton, Commerce,
Farmington, Franklin, Kalamazoo, Lathrup Village,
Milford, Novi, South Lyon, Southfield, Walled Lake,
Waterford, West Bloomfield, Wixom, Ypsilanti
Mary Wilton
Lorelei
DiGuglielmo
248-506-4712
248-259-2175
Penni LaBute
248-720-8968
[email protected]
Allen Park, Berkley, Birmingham, Bloomfield Hills,
Canton, Dearborn, Ferndale, Garden City, Hazel Park,
Huntington Woods, Livonia, Oak Park, Pleasant Ridge,
Pontiac, Royal Oak, Taylor, Wayne, Westland
Kate Anderson
248-551-1825
[email protected]
Director, Physician Recruitment & Business
Development, Beaumont Physician Partners
Laura Glenn
248-551-5431
[email protected]
Vice President & COO, Beaumont Physician Partners
Any questions, please contact Kate Anderson, director, Physician Recruitment & Business Development, at 248-551-1825
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News
BEAUMONT
Beaumont brings hospital radiology services to your patients
You can increase the quality of care for your homebound patients
by bringing the hospital X-ray department directly to their bedside.
Using mobile X-ray technology, Beaumont Mobile Imaging
delivers high-quality digital diagnostic services geared specifically
to the needs of your homebound and non-ambulatory patients.
Mobile X-ray services are ideal for:
Certified and experienced X-ray technologists focused on
compassionate care use advanced digital diagnostic equipment
to perform your ordered diagnostic services in the patient’s
setting. Interpretations are completed by Beaumont radiologists,
and results are delivered directly to your office.
• in-home based physician groups
These services are billed directly to the patient’s insurance –
not charged to your practice, the patient or a home care/
hospice agency.
• sporting events – onsite diagnoses of injured players
• homebound patients in private residences, senior housing
communities, assisted living facilities, nursing homes
• home care and hospice agencies
• specialty clinics and treatment centers
• correctional institutions
• onsite employee chest exams
Contact Beaumont Mobile Imaging today for more information or
to order services for your patients: by phone at 888-519-9103 or
by fax at 248-282-5147.
By using mobile X-ray services, you enhance the quality of
care you provide your patients by reducing the discomfort that
homebound and non-ambulatory patients may experience when
traveling to a traditional setting for diagnostic services.
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