Document 6460913

Forging a Closely-Knit Local
Social Service Network:
A CDC’s experience
Mr Noriman Ali Salam
Deputy General Manager (Networx)
Central Singapore Community
Development Council
WHY is it necessary to forge a closely-knit network?
Beneficiary’s Perspective
• Accessibility of services
• Consistency of direction
Organization’s Perspective
• Understanding of one’s comparative advantage
• Availability of support
System’s Perspective
• Efficient use of resources
• Prepared for emergency/crisis
WHO is responsible to forge a closely-knit network?
Eco-System (Tiered Approach)
Top Down
National
District
Intermediary
GRC
Division
Schools, VWOs
Bottom Up
Source : Stanley Fong
HOW to forge a closely-knit network?
Moulmein-Kallang GRC & Whampoa SMC CLN Eco-Map System
Social Service
Centre
Cultivating Ecosystems (SINDA)
SLOs / Tamil
Teachers
FSC / CDC /
Social Service
Centres
IAEC
Chairperson
SINDA
*New Govt
Initiatives
Medical
Institutions
MPS
Branch Sect /
Letter Writers
Programmes
& Services
Indian
Community
Network
FAS / S. League
Clubs
Singapore
Police Force
STEP
Centre
Principals
Grassroots
Organisations
(CCC, CCMC)
Religious
Organisations
WHAT did we do?
Substance
Treating the cause
Winning Hearts & Minds
Bottom Up
Form
Treating Symptom
Meeting KPIs
Top - Down
We believe that it is more important and sustainable
to strengthen ties than just improving procedures.
It is about engaging hearts and minds.
WHAT did we do?
Four “Cs”
Connecting
Confidence
Building
Coordination
&
Cooperation
Collaboration
The stages can happen simultaneously
The stages need not develop in a linear fashion.
Family
Service
Centre
Voluntary
Welfare
Organisation
Self-Help
Group
Grassroots
Organisation
Community
Development
Council
WHAT were our challenges?
Resisting
Quick Solution
WHAT do we do moving forward?
Continue with Confidence Building Efforts.
Spreading culture of Cooperation & Collaboration
Institutionalising Relationships
Resisting Quick Solutions
Thank You!