Case study: Lindsay Cars - Part of the Ford Retail Group UK

Case study: Lindsay
Cars - Part of the
Ford Retail Group UK
Experian solutions drive savings
and help to significantly improve
credit management processes
Client
Lindsay Cars, part of the Ford Retail Group UK, is the
largest Ford dealer in Northern Ireland with sales of
over 8500 new and used vehicles every year. It is one of
the top 100 franchised dealers in the UK. Their new and
used car dealerships are also supported by a network
of workshops, a Rental division, Parts division and two
Accident Repair Centres.
‘Experian’s system
has helped to
significantly improve
our customer debt in
arrears position and
reduce the overall
level of bad debt.’
The challenge
In the challenging economic climate
and with significant fall in sales of
both new and used cars it’s more
important than ever to diversify
in business. Lindsay Cars is not
just focused on car sales: their
successful rental business and
centralised parts distribution are a
big part of the company. Therefore
when choosing suppliers, it was
important to find a company that
can provide multiple solutions.
Lindsay Cars were not only looking
for a cost savings but they also
wanted to improve risk management
processes across their business.
Vehicle provenance checking,
mileage investigation and business
information (BI) services from
Experian helped Lindsay Cars to
achieve that.
The solution - Automotive
The vehicle history information
was an essential part of the risk
management process for Lindsay
Cars. AutoCheck from Experian, with
a free rechecking facility within 45
days, provided a massive saving for
the company. Keith Scott, Financial
Director: ‘We have achieved cost
savings of over 30% from lower costs
on vehicle provenance checking both
in terms of cost per check and the
free rechecking.’
The solution - BI
Lindsay Cars already had access
to a facility to credit check their
business customers but they needed
a more robust process that would
also include regularly checking credit
ratings and revising levels of credit
offered to their customers. The credit
management system provided by
Experian helped to reveal customers
in financial distress, so Lindsay Cars
were able to act quickly and have
discussions with their late payers
before the situation got worse. Keith
Scott, Financial Director: ‘Experian’s
credit management system has been
a valuable tool for us in the last 12
months, as part of our new rounded
credit management process, and has
helped to significantly improve our
customer debt in arrears position
and reduce the overall level of
bad debts.’
Riverleen House
Electric Avenue
Nottingham
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T 0115 123 456
F 0115 123 456
www.experian.co.uk
The results
Working with one supplier means
that Lindsay Cars can benefit from
a single point of contact for all their
risk management needs. Apart from
achieving significant cost savings,
they benefit from the expertise and
advice in risk management that helps
them to make informed decisions
to protect their business and
their brand.
© Experian 2011.
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