IT’S HERE ... The Scion iQ A DREAM COME TRUE ...

Winter 2012
IT’S HERE ... The Scion iQ
A DREAM COME TRUE ...
The new Heffner Collision Centre is finished!
OH WE HAVE ROOM ...
Lots of room for your tire storage needs
A LIFETIME WARRANTY ...
You don’t hear that very often - find out more
Follow us on
Used Vehicle Centre
w w w . h e f f n e r . c a
What’s Happening at the Dealership
Exciting times are ahead for both Toyota and Heffner’s . After a very difficult year
with restricted product supply due to several natural disasters that affected the supply
of parts, Toyota is back on track with a normalized vehicle supply and a barrage of
exciting new vehicles to showcase.
Lexus is getting ready to announce the new 2013 GS 350 and GS 450 Hybrid.
Additionally in the middle of the year the new 2013 Lexus ES is set to be released
in both gas and hybrid format. All Lexus models will receive a redesigned front end
featuring the dramatic new spindle grille. This will give all Lexus models a fresh, bold
new look.
On the Toyota side we just launched the all-new 2012 Camry and Camry hybrid
models as well as the new Prius V and totally redesigned Yaris Hatchback. There has
also been a fresh new update to the Tacoma pickup.
For Scion we are very ecstatic that the IQ has finally arrived; and joining the Scion
line-up in mid-year, will be the all-new FR-S sports coupe.
In addition to all of this, many more changes are expected within the next few years.
At Heffner’s we have finally moved into the new collision centre, and are currently
renovating the old centre to house or expanding Heffner Detailing Centre.
In the last Heffner Review, I talked about some new services that will be available
very soon. We now are offering chip-guard protection for the front of your vehicle as
well as the mirrors, and several other areas that are prone to chipping from stone and
sand abrasion. And very soon we will also be offering in-house window tinting. By
making these services available in-house we are able to better monitor the quality of
the applications thereby giving a first quality product to you, our valued guests.
On behalf of the Heffner family and our entire staff, I would like to wish all of you a
very Happy New year, filled with peace, happiness and good health.
John Heffner
YOU’RE INVITED TO...
TOPICS
CUSTOMER INFORMATION NIGHT!
How to take care of paint and interior
What to do in case of an accident
Warranty coverage
Advantages of ECP
Underhood, underbody, brakes and tires demonstration
Our facilitator Christine Mitchell is a licensed technician with over 14 years of
experience in the automotive industry. Together with our knowledgeable Advisors
and factory trained Technicians, we will show you what you need to know about your
vehicle. Our program begins at 6:30 p.m. in Heffner Toyota Service and Heffner Lexus
Service (depending on the night you choose) and guests will receive a complimentary
gift. Light refreshments will also be served. We look forward to your visit!
SCHEDULED DATES FOR TOYOTA: MONDAY FEBRUARY 13th
MONDAY APRIL 16th
SCHEDULED DATE FOR LEXUS:
WEDNESDAY APRIL 4th
RSVP your attendance to Viviane Bossy at (519) 895-9112 or at [email protected].
It’s a great night with a lot of great information - we hope to see you there.
HEFFNER IN THE COMMUNITY
Heffner’s has always been a big supporter of KidsAbility because of the incredible
work they do at their facilities for the special children in our community. As such
we wanted to feature them in this issue of the Review ... and in turn they wanted to
introduce you to Graydon!
i AM BIGGER THAN YOU THINK!
i LOVE THIS SPACE!
The anticipated Scion iQ has arrived at Heffner Scion! This micro subcompact packs a
lot of punch in a tiny package!
What’s this great vehicle all about? Well … inside the iQ showcases big ideas,
condensed. The winged form of the manta ray inspired the cabin design – reflected
in unique shapes and features of both the centre console and door panels. PLUS
the air conditioning unit in the iQ is the most compact design in the world, designed
exclusively to work within the iQ’s engine compartment, while maximizing cabin space
and comfort.
Practicality has long been a concern with micro subcompact vehicles, but iQ delivers.
By maximizing the use of the interior space through ingenious design – like rear
under-seat storage tray and 50/50 split folding rear seats, iQ can accommodate up to
3 adults, plus their gear. And yes, it’ll even fit your golf clubs or hockey bag.
Come in and see why we’re so excited that it’s
finally here!
TOYOTA SALES
Through 6 generations of evolution, Camry’s excellent value, outstanding quality and
legendary durability have made it the world’s most popular mid-size sedan. Now, Toyota
has taken three decades of learning and brilliant thinking, and delivered an all-new
2012 Camry with a modern, luxurious interior, a bold iconic exterior, and an exceptional
driving experience. It’s everything that you value in Camry – and much more.
Simple, bold lines define the new Camry exterior, an iconic design that is smooth and
unbroken, as if moulded from one sheet of metal. With its more forward stance and
aggressive grille, chrome-accented for each trim level, the all-new 2012 Camry has
arrived.
Camry’s lower, wider and more linear stance not only gives it an edgier and more
muscular look but also provides an improved ride and, with the help of aero stabilizing
fins, makes it more aerodynamic. The underbody design and shape was inspired by
world class race cars. Bottom line: an even smoother, more stable ride.
Choose your perfect match. The Camry colour line-up is refreshed for 2012, adding
Cosmic Grey Mica, Cypress Pearl and Attitude Black Metallic exteriors, complimented
with all-new interior fabrics in Ash and Ivory. Heat things up in bold Barcelona Red,
exclusive to the SE in both 4 cylinder and V6. Plus the SE models offer sumptuous Sport
Leather-trimmed UltraSuede heated front seats in black (SE Leather and Moonroof, and
SE V6 Premium Packages).
continued next page
Camry’s reimagined interior features an enlarged cabin, providing a sense of light and
open space. Greater space between front and rear seating that allows for more knee
and leg room, while rear head room was increased by re-shaping headliner over the
rear seat – thus surpassing both Ford Fusion and Hyundai Sonata when it comes to rear
head room. All achieved through improved design, waste space reduction and the use of
thinner, lighter materials, without having to increase the actual vehicle size.
You asked for it, you got it: handling like it was meant to be with a newly developed
rear underbody and a sportier rear suspension that not only better stabilizes the Camry
in straight-line driving but also adds more quickness and agility to the mix. Optimized
steering gear ratio, column Electric Power Steering, front suspension inversely wound
coil springs, and side-mirror and rear lamp aerodynamic fins seal the deal when it
comes to improved handling performance.
All in all, the redesigned Camry is an incredible vehicle that is worth a second look ...
perhaps even a third.
*excerpt from Toyota.ca
HEFFNER LEXUS SALES
The Bold New Expression of Lexus in the all-new 2013 Lexus GS.
This completely redesigned vehicle will certainly take your breath away – it’s fantastic!
The all new 2013 GS combines bold dynamic styling precise handling, innovative
technology and a spacious interior. In addition to the GS 350, the 2013 GS will be
joined by a hybrid model and an available F Sport package launching at the end of
February early March … and we’re told if you want a sneak peek take a road trip to the
Montreal Auto Show January 13th to the 22nd … it’s supposed to be there!
Lexus has made it its mission to provide value that always exceeds expectations and
will continue its pursuit of the essence of luxury as it seeks to provide unique value
through designs that are instantly recognizable. Along with an exhilarating driving
experience Lexus strives for the development of a full lineup with the world’s most
cutting-edge hybrid and state-of-the-art technology.
The vehicle’s spindle grille was developed in pursuit of new possibilities for the
L-finesse design philosophy to create the archetypical next-generation expression of
the Lexus-brand’s refined essence and powerful presence. Meanwhile, the vehicle’s
interior has been expanded as far as possible as the engineers challenged themselves
to develop a more spacious interior environment all while leaving exterior dimensions
virtually unchanged. The result - a dramatically increased cabin and trunk space to
create an interior that can easily transport passengers and their luggage in comfort
and style regardless of distance.
Richly endowed with world-class features and premium details, the new GS is
supported by advanced innovations like the world’s first 12.3” high resolution multimedia display and second generation intuitive Remote Touch controller. Advanced
safety systems like the class-leading 10 airbags, available Night Vision System, Heads
Up Display, and Blind Spot Monitor help enhance safety and visibility.
The next-generation GS created to exemplify the future direction of Lexus embodies
superior design drive and advanced technology. Marking its evolution with the “LFA”
supercar the “CT” dedicated hybrid and the GS Lexus is enhancing its uniqueness and
presence as a truly global medium brand.
5
USED VEHICLE SALES
DEFER YOUR PAYMENTS
At the Heffner Used vehicle Centre we continue to provide you with as many options
as possible for the purchase and selection of your new pre-owned vehicle. As always
on our used lot you will always find a variety of both quality pre-owned Toyota vehicles
and off-make vehicles. We also offer the 2 different types of reconditioning programs:
The Heffner Stamp Of Assurance and Toyota Certified Used vehicle which both offer
incredible protection for your pre-owned car.
With that being said, for a limited time when you purchase a pre-owned vehicle from
the Heffner Used Vehicle Centre you can choose to defer your payments for 90 days (on
financed vehicles only). That’s basically 3 months of enjoying your vehicle before you
start paying for it.* Come in and talk to any of the sales representatives in the Used
Vehicle Centre for all the details. It’s just one more way we are trying to help you find
the right vehicle!
*Limited time offer - some conditions apply see your Used Vehicle Centre representatives for more details
GOLD DETAILING ON SALE
$50.00 off
a gold detailing package
GET A GOLD DETAILING PACKAGE NOW AT $175.88
plus taxes
(regular price $225.88)
GOLD DETAILING PACKAGE INCLUDES:
- Hand Wash exterior and chamois dry
- Clean wheels, whitewalls, rims & wheelwells
- Clean windows, inside and out
- Buffing & compounding (cleaning & conditioner)
- Hand apply three coats of wax
- Clean & polish chrome
- Clean door jambs
- Restore vinyl & bumper
- Detail interior (dash, console, air vents etc.)
- Vacuum interior
- Shampoo seats, carpets, floor mats, doors & trunk
- Apply leather seat conditioner
- Shampoo engine
- Dress tires
- Air Freshner
For more information on vehicle detailing or to book your appointment contact Matt
Kennedy at (519) 895-9179.
Remember we take Corporate accounts and service all makes and models!
*OFFER EXPIRES March 16th, 2012
6
We have room for your tires!
We have grown to accommodate the demand! The Toyota Parts Department now has
even MORE room to store your off-season tires! For those who were not already aware,
Heffner Toyota offers tire storage to all of our guests who wish to eliminate bringing in
their winter or summer tires each season.
Opening this past November, our new body shop and collision centre had a basement
built specifically for storing more customer tires, so they are now kept in the newest
building we have. Plus having your stored tires installed could not be easier. All we
require is 48 hours to have them removed from storage and ready to install on your
vehicle, so remember to book your appointment a few days ahead of time!
Keeping your tires in an environmentally controlled area prevents tires from suffering
damage caused by exposure to extreme temperature changes. Temperature fluctuations
can cause premature cracking in the sidewalls and shorten the life of your tires. Tires are
also heavy and take up quite a bit of space. We check your tires over thoroughly before
we put them onto your vehicle to make sure they are properly inflated so when you
arrive to have them changed over we minimize the time we require with your vehicle.
The Heffner Toyota Parts Department is offering tire storage for $12.00 per month (plus
tax) for a set of 4 and as you can see we have ample room for tires and ensure that all
the tires are kept at a consistent temperature to extend their life. We currently store
over 450 sets of tires for Heffner guests, but there is room for many more. For more
information contact the Parts Department at (519) 748-9669 or Service Department at
(519) 748-9667 with any inquires or to reserve your space.
TOYOTA SERVICE
INTRODUCING LIFETIME WARRANTIES THAT OFFER ADDITIONAL VALUE
Our Heffner Toyota Service and Parts Departments are pleased to announce that
they are now offering lifetime warranty on original Toyota brake pads and shoes as
well as original Toyota batteries. Designed to offer additional value, these warranties
on quality Toyota parts will be available to our loyal guests. The lifetime warranty
offered is backed solely by Heffner Toyota, so there is no delay for confirmation or
administration of the warranty.
Lifetime Parts Warranty on Brake Pads and Shoes
Heffner Toyota will give lifetime warranty on all original Toyota brake pads and shoes
that are purchased and installed here, for as long as you own your vehicle. For a
$3.00 administration fee, your brake pads and shoes will be warranted for their
lifetime against wear and defects ... which means that it could be the last time you
pay for brake pads or shoes on your vehicle! There are of course some stipulations
when it comes to warranties, so we will take this opportunity to list them for you up
front:
1) Good for as long as you own your vehicle
2) All Genuine Toyota brake pads and brake shoes
3) Guaranteed against wear and defects
4) Must be purchased and installed at Heffner Toyota
5) Warranty replacement parts must be replaced at Heffner Toyota; not valid
elsewhere
6) Non-transferrable warranty
7) Does not include installation, servicing or hardware
8) Not valid if brake linings fail from lack of servicing
9) $3.00 administration fee
Lifetime Parts Warranty on Genuine Toyota Batteries
Heffner Toyota is also offering lifetime warranty on all original Toyota car batteries
purchased and installed in our Toyota Service Department. Again, this is a warranty
provided solely by Heffner Toyota, and therefore it is a full warranty replacement
without having to worry about partial payments for pro-rated calculations based on
time. If you purchase and install the Toyota battery here and it fails, we will replace
the battery with absolutely no charge for the part. The following list is what is involved
with this warranty:
1) For as long as you own your vehicle
2) Non-transferrable warranty
3) Genuine Toyota car and truck batteries
4) 100% warranted with no pro rate
5) Must be purchased and installed at Heffner Toyota
6) Warranty replacement parts must be replaced at Heffner Toyota; not valid
elsewhere
7) Does not include installation, servicing or system testing
8) $3.00 administration fee
For more information contact the Heffner Toyota Service Department at (519) 7489667 or Heffner Toyota Parts at (519) 748-9669. Please note this is a Heffner Toyota
special only.
WINTER FESTIVAL OF SAVINGS
Our Heffner Toyota Parts and Service Departments recognize that February can bring
out the winter blues. To help our customers out of these “blues”, we are celebrating
our first Winter Festival of Savings!
Plan ahead to have your vehicle serviced in the month of February, and take
advantage of any or all of these savings!
$25.00 off your maintenance service
$50.00 off any timing belt replacement
$10.00 off any transmission or coolant fluid change
10% off all brake work performed
No charge battery testing- if your battery fails and requires replacement, we will apply
a Lifetime Battery Warranty if purchased and installed here.
We welcome you to take advantage of one or all of these savings. The more you do,
the more you save!
Offer expires Feb 28, 2012 - Heffner Toyota special only
WINTER TIRE BLOW OUT
As we are well into winter now - the HEFFNER TOYOTA Parts Department is selling off
its left over winter tire inventory. You’ll find great deals on the following:
14”
15”
16”
17”
packages
packages
packages
packages
$80.00 off
$100.00 off
$120.00 off
$140.00 off
This special is on in stock tires only and while supplies last.
This is a Heffner Toyota special only.
GO TO CHICOPEE for LESS!
AGAIN this season we are partnering with Chicopee and want to offer you discounted
all day lift tickets!
You can purchase DISCOUNT
lift tickets right here
at the dealership!
A full day lift ticket is only $30.00 (includes applicable
taxes - regular price $44.00). Visit the Heffner Toyota
Service Cash Desk or the Lexus Concierge desk to
get yours! It’s a great deal!
10
HEFFNER LEXUS SERVICE
The only place your vehicle touches the road is through the tire tread. That small
patch of rubber, about the size of the palm of your hand, determines how well the
vehicle starts, steers, and most importantly, stops.
It doesn’t matter how much power, how sophisticated the suspension or elaborate the
brake and electronic systems are - they all depend on the grip available through the
four contact patches. It stands to reason therefore that tire choice and maintenance
are critical to your safety on the road.
Generally speaking, tires can be divided into three categories: summer or high
performance, all-season and winter. There are many factors at play in tire design and
development, but the two main issues are compound and tread.
Summer or high performance tires: The rubber compound, chemicals, tread design
and construction are all maximized for warm, ambient temperatures and road
surfaces. Once the thermometer starts to drop below 7°C, these soft, compliant tires
lose their effectiveness quickly and dramatically.
All-season tires: By their very nature and description these are compromise tires
designed to be suitable for all four seasons and conditions. They do not offer the
same degree of grip in the warm summer months as the summer tires described
above, conversely they do not offer as much grip as winter tires when it gets cold. The
tread design is not as efficient in cutting through snow or gripping ice, and the same
compound that has to perform at 25°C will not be very happy at -10°C.
Winter tires: Readily identified by a pictograph of a peaked mountain with a snowflake
inside, these tires have been specifically designed for cold temperatures and snow or
ice. They meet federally mandated (Canada and U.S.) winter traction requirements
and are now required by law in Quebec. Winter tires should not be confused with tires
marked M + S. These “mud and snow” tires are a form of all-season tire and in most
cases are not suitable for very cold conditions.
Winter tires should be installed in matching sets of four. Because of their superior grip
in winter conditions, mixing them with other tires on a vehicle will create a dangerous
miss-match and likely result in a loss of control. While any winter tire will be superior
to an all-season or other type in winter conditions, this is one of these situations
where you get what you pay for.
Today’s winter tires are high-tech marvels able to deal with ice, snow, dry pavement
and wet conditions. Scientists at the various tire companies are constantly stretching
the envelope in the search for an edge (pun intended.) Multicell compounds, carbon
flakes and intricate little cutting edges and air spaces that act as miniature suction
cups are common - and the bar is raised every year as new designs and development
reach the market.
The importance of Winter Tires ... just a friendly reminder.......
- Article information taken from Lexus Canada
HEFFNER LEXUS PARTS
Still need winter tires?
Heffner Lexus still has a good supply of Michelin Winter tires. Contact the Parts or
Service Department for details.
Benefits of Michelin Winter tires
•
Stop 2.7 m shorter - Michelin’s advanced tread block technology is a
combination of multiple sipes and micro-pumps with a state-of-the-art rubber
silica-based compound called FleX-Ice™ technology. This progressive,
engineered combination helps deliver optimized traction grip and exceptional
braking on ice.
•
75% longer wearlife & outstanding traction winter after winter - The
MICHELIN® X-Ice® Xi2™ tire lasts 75% longer than a leading competitor
without affecting other performances. The depth of the Cross Z Sipes II and
the Step Groove design help provide enhanced mobility, particularly in deep
snow, winter after winter.
•
Winter control with confidence - The Michelin® X-Ice® Xi2™ tire wide tread
contact patch generates acceleration and braking power, as well as cornering
traction, for outstanding winter manoeuvering. Supporting knobs help provide
stability on wet and dry roads in the winter, helping the MICHELIN® X-Ice®
Xi2™ tire deliver the best overall winter traction, along with superior ice
performance
2012 Lexus Lifestyles Catalogue
The new Lexus Lifestyles Catalogue is here. Lexus branded shirts, hats, golf accessories, travel mugs, pens and much more are included in the latest edition. Stop into
Heffner Lexus or go to www.lexus.ca to view this year’s merchandise.
Navigation System updates
The latest navigation updates are now available. Version 11.1 is available at a lower
price then ever before. $195.00 for the update plus installation. Contact the Lexus
parts department for details. 519-895-9131
HEFFNER COLLISION CENTRE
A DREAM COME TRUE
It’s been a little over 8 years since I joined the Heffner family as the Collision
Centre Manager. At that time, my hope was to increase our customer base and create
a team of professionals who are proud to be a part of a growing collision centre.
Today I am happy to report that at the Heffner Collision Centre we‘ve built a strong
staff of technicians and advisors with the same goal - to provide the highest standard
of service and repairs to all our guests. We’ve also expanded our customer base
immensely, with people sending us their vehicles from as far away as Huntsville,
Ontario. We thank all our customers for their loyalty and wonderful comments.
But we’ve done more than build many new customer friendships and a strong team
to support these relationships. During my time here, I’ve worked in tandem with the
Heffner’s wishes of building a much larger state-of-the-art facility that would be the
gem of all body shops.
Over the years as we’ve expanded our customer base, we’ve battled with a lack of
space for all the cars that were in need of repairs. Often times at the end of a day I
would stand at the back of the completely overcrowded shop and ask myself - how are
we going to make it happen? Luckily with a staff that makes me very proud, strong
teamwork and a lot of patience we were able to work through these challenges and as
they say - “GET -ER DONE!”
Today our dream of opening a new facility has come true. It has been a long wait
but well worth it! The new shop has over 22,000 square feet of “well lit” working
room. We’ve added two new spray booths and three prep stations in our paint area.
A team of six technicians work in the refinishing area. The repair area currently has
eight licensed repair technicians and two apprentices. And our detail area has two
experienced staff on hand to finish off our repairs with a shine!
We’re also equipped with three knowledgeable and friendly advisors to provide you
with an estimate and communicate with your insurance company. We‘re ready and
willing to help you resolve all of your auto body repair concerns. We’ll assist and
guide you through the repair process and restore your vehicle back to pre-accident
condition.
Vehicles today require precision workmanship and specialized equipment to do repairs
and we have the technology to do this. For example, panels that are factory spot
welded need to be replaced the same way. Our new spot welder replicates factory
welds without
affecting the structural integrity of the vehicle. We are one of the few collision centres
with this technology.
Our Caroliner frame repair benches provide us with exact measuring to ensure the
vehicle is repaired back to its original state. And we now have a drive-through
appraisal
area for our customers to pull right in for their estimate.
I encourage all our past guests and of course anyone that would like a tour of our new
facility to drop in. Our staff would be very happy to show you around.
Dreams really do come true!
Jimmy D
HEFFNER STAFF LIST
Toyota Service
Service Manager
Greg Brown
895-9120
Managing Service Advisor
Matt Pitcher
895-9121
Toyota Service Advisors 748-9667
Christine Johnson 895-9122
Dave Shantz
895-9127
Izabella Koleff
895-9128
Steve McConkey
895-9177
Zoltan Barat
895-9124
Internal Service Co-ordinator
Marci Ellacott
Oil Change Service Advisor
Brad Merry
Kim Jackson
Service Technicians
Carlos Alvarez - 10 years experience
Danny Pacheco - 6 years experience
Dave Kuizenga - 20 years experience
Fernando Lee - 4 years experience
Greg Connell - 7 years experience
Jeff Morrissey - 3 years experience
Joshua Anstett - 5 years experience
Matt Szymkowiak -14 years experience
Michael Fahlenbock - 30 years experience
Mike Kiraly - 9 years experience
Mike Shouldice - 6 years experience
Monty Wolff - 31 years experience
Nikola Grubisic - 4 years experience
Ron Schultz - 28 years experience
Sam Nakanishi - 38 years experience
Shaun Koenig - 9 years experience
Technician Apprentice
Cody Shoemaker - 2 years experience
Jon Depeazer - 1 year experience
Mike Pawlak - 3 years experience
Shaun Ridout - 3 year experience
Taje Sran - 2 years experience
Express Lube Technicians
Brandon Ridgway - 1 year experience
Dan Abreau - 1 year experience
Jordan McClory- 1 year experience
Kyle Graham - 1 year experience
Service Greeter
Geronimo Ventura
Michelle Bryant
Warranty Co-ordinator
Brigitte Malthaner
Car Porters
Ed Smythe
Ed Zepeda
Jonathan Hyde
Ken Galer
Richard Boehm
Gary Hatesohl
Customer Shuttle
Parts Shuttle
Charlie Evans Gerrie Boehm
Murray Meyer
Stuart Burkholder
Netania Nemeti
Appointment Co-ordinators
Katie Eitel ext 2045
Rebecca Motz
ext 2054
Toyota Parts
Parts Manager
Rob McLennan
Parts Advisors
Dave Boehm
James Hunt
Jason Teixeira
Sandi Kauffeld
Steve Heffner
Travis Taylor
895-9133
748-9669
Auto Cleaning & Detailing
Manager
Matt Kennedy
895-9179
Detailing Technicians
Andrew Smith
Kris Doerr
Craig McConnery
Mark Wilhelm
Tyler Huras
Rory Walter
Justin Hyde
Shawn Baxter
Justin Wareham
Robert Danieli
Collision Centre
Manager
Jim Donaldson
895-9135
Estimators
Amy Siegfried
895-9136
Paul Zajac
895-9137
Steven Wayland
895-9138
Administrative Assistant
Marnie McFarlane
895-9175
Collision Centre Technicians 895-9139
Al Rempel
Blair Woolner
Guy-Michael Steffler
Jason Harris
Jason Smith
Jeffrey Embro
John Scott
Neftali Flores
Nigel Ollershaw
Randy Ellis
Richard Emberson
Robert Emberson
Terry Brezynskie
Tom Duchesne
Barry Hunter - apprentice
Dana Burkitt - apprentice
Collision Centre Detailing
Dave Rubicini Devin Kuchar Chris Miguel
Maintenance
Building Maintenance Manager
Jim Kuntz
895-9113
Maintenance
Mark Beninger
Brian Kay
Mat Speers
Jim Kaus
HEFFNER STAFF LIST
Toyota Sales
Sales Manager
Paul Fauteux 895-9150
Assistant Sales Manager
Frank Vitorino
895-9163
Sales & Leasing Consultants
Brian Chase 895-9156
Cory Taylor 895-9151
Jerry Smith 895-9155
Jim Holyome
895-9176
Karen Savage
895-9161
Matt Solomon
895-9162
Michelle Whittle 895-9154
Mike Perry 895-9153
Nikola Mehes
895-9152
Rheal Lariviere
895-9160
Richard Guanzon
895-9159
Vehicle Stock Controller
Linda Haddlesey
Dealer Trade Drivers
Willard Zehr
Murray Kirkpatrick
Ralph Benedict
Fleet Manager
Joe Luceri
895-9148
Used
Vehicle Sales
Sales Manager
Robert Felder 895-9165
Sales & Leasing Consultants
Amber Vanderzanden
895-9170
Brian Arneill 895-9167
Bruce Reid 895-9169
Chris Wagner
895-9168
Dan Boisvert
Steve Tucker
895-9174
Taj Shabudeen
895-9173
Financial Services
Financial Services Managers
Lyda Sterczewski
895-9132
Barbara Jerome
895-9108
Kathy Bull 895-9105
Sonny Mount
895-9109
Manager Lease Renewals &
Terminations
Loren Canning
895-9106
Administration
President
John Heffner Jr.
Vice President
Willy Heffner
Executive Assistant
Laura Brodie
Controller
Marco Morales
Accounting/Leasing
Andreia Santos
895-9102
895-9101
895-9115
Christina Bacik
Delia Ramirez
Doris Vetter
Jean Schneider
Maria Pinto
Michael Morton
Trish Azevedo
Senior Systems Administrator
Rod Romo
Scion Sales
Nick Heffner
895-9166
Lexus Sales
Lexus Sales Manager
Keith Wilton
895-9140
Lexus Sales & Leasing Consultants
Desi Di Lello
895-9141
Graham Buchan
895-9142
Steve Bryant
895-9145
Lexus Service
Lexus Service Manager
Arnie Horn
895-9125
Lexus Service Advisor 895-9130
Mike Werner
895-9123
Ashley Snowden
895-9116
Lexus Service Technicians
Jeff Brenner - 25 years experience
Nigel Purvis - 27 years experience
Paul Hoffer - 18 years experience
Scott Sinden - 21 years experience
Lexus Service Apprentice
Mark Saunders
Lexus Shuttle
George Treffray
Lexus Parts
Lexus Parts Manager
Craig Tallman
Brian Cidade
Lexus Concierge
Heather Zehr
Katelyn Sherrah
895-9131
748-9668
Customer & Community Relations
Main Reception
Lise Erickson
748-9666
Health & Safety - Supervisor
Jessica Poworoznyk
895-9114
Licensing Claire Ooms
Marketing & Events - Supervisor
Viviane Bossy
895-9112
Web Database Co-ordinators
Angela Andrews
Sylvan McCallum
895-9111
Day/Evening Cash/Follow-up/
Reception
Courtney Geil
Jennifer Luscombe Marguerite Mann