Lomond Audi GROUP Scotland’s Ultimate Audi Experience

Lomond Audi
GROUP
Scotland’s Ultimate
Audi Experience
How our journey started
Welcome to The Lomond Audi Group. We were established in 1998 as a
single Audi centre in Kyle Street, Glasgow and located in one of the first
solus Audi hanger buildings in the UK. It soon became obvious that the
business would rapidly outgrow this facility so to accommodate this
expansion, we opened our immaculate state-of-the-art premises situated
at Braehead and rebranded as Glasgow Audi. This revolutionary building
was, and still is, regarded as much more than just an Audi centre. In fact,
the unique combination of a magnificent showroom, a café and a
children’s play area not only make it the complete Audi experience, but
also one of Europe’s largest Audi centres.
The Lomond Audi Group employs over 375 highly experienced and
dedicated staff. We sell around 8,000 cars every year and our annual
turnover is in the region of £160 million. When it comes to Audi Approved
aftercare, all our centres cater for anything from a tyre change to an
engine rebuild. We even have our very own Audi Approved Accident Repair
Centre at Hillington in Glasgow and we also operate three VW Trade Parts
Centres. So whatever your requirements, you can rest assured that the
Lomond Audi Group will have you back on the road in no time at all.
What’s more, in Glasgow Audi’s luxury and performance facility, we offer
a selection of more new and used high end, high spec Audi’s than possibly
any other dealership in the UK. So if you’re looking for anything from an
A1 to an R8, then look no further than Glasgow Audi.
With Glasgow Audi proving to be such an enormous success, we branched
out, acquiring Edinburgh Audi and Stirling Audi in 2006 and then in
2007, opening Ayr Audi for business. And the story continues when
Edinburgh Audi relocated into a superb new facility in the west of
Edinburgh, close to the city bypass which is the first Audi centre outside
of Munich to follow Audi’s new terminal design. Now we provide an
unrivalled service throughout central Scotland from our four cutting edge
Audi centres.
3
Management Team
Hugh McMahon
Group Managing Director
With a lifetime in the motor trade, Group Managing
Director Hugh McMahon really is a true exponent of
the Audi brand. Hugh is a time served technician who
moved into the sales side of the industry working for
many of Scotland’s leading motor groups. His passion
however, was always Audi.
So it came as no surprise in 1998 when the Ayrshire
businessman decided to dedicate his career to the
brand. His Audi journey began when he formed
Lomond Motors Ltd and acquired the Appleyard Audi
business in Kyle Street, Glasgow. Even then he had
bigger plans in mind and a decade or so and four
state-of-the-art showrooms later, Hugh has built a
great and growing Scottish business with The Lomond
Audi Group’s car sales having grown from around 700
in 1999 to over 8,000 in the current year.
4
Derek Clelland / Group Operations Director
Derek Clelland started his motor industry career in marketing with the French manufacturer
Peugeot before moving to Ford and then to Honda, where he rose to become franchise manger
for Scotland.
In 2001, Derek moved over to the retail side of the motor trade when he was appointed by a
privately owned dealer group as Head of Business for their two Scottish Audi centres.
In 2005 Derek joined The Lomond Audi Group as Sales and Marketing Director and was
recently appointed Group Operations Director, a role in which he is tasked with day to day
management of the group. During his career at Lomong Audi Group, Derek has worked closely
with Hugh McMahon to develop the company into the organisation it is today.
Peter Grant / Group Development Director
Peter Grant started his motor trade career as a sales executive. He worked for many years for a
Scottish Ford Dealer Group progressing through the ranks to become their Operations Director.
Peter joined The Lomond Audi Group in 2003 and he was heavily involved in the planning and
logistics of our flagship Braehead facility.
In his role as Group Development Director, Peter has responsibility for structuring
programmes to improve group performance in training and development as well as providing
specialist advice to our Trade Parts Service facilities and our body shop.
5
Our Centres
Glasgow Audi
Glasgow Audi is one of Europe’s largest Audi centres. Located off Junction 26 of the M8
at Braehead, Glasgow Audi is much more than just a car showroom. In addition to
extensive customer parking, housed on site is a café and a children’s play area. And with a
dedicated luxury and performance area, customers have the choice of more top end Audis
than possibly any other Audi centre in the UK. Extensively refurbished in Spring 2011, it
is little wonder that Glasgow Audi is quite often considered the ultimate Vorsprung durch
Technik experience.
6
Edinburgh Audi
Our superb centre in the west of the city offers an unrivalled Audi Approved service
that covers Edinburgh, the Lothians, Borders and Fife. Opened for business in 2009,
Edinburgh Audi is the first terminal design site opened by Audi outwith Munich. A
covered 30 car showroom, large workshop, extensive customer parking, highly trained
personnel and proximity to the city bypass means that for customers seeking superior
customer care and technical standards, Audi’s east coast specialists are hard to beat.
7
Stirling Audi
Servicing every Audi need in the very heart of Scotland, Stirling Audi is within easy access of
all major Scottish motorways. Located close to the vibrant city centre, we guarantee our
customers will experience the highest possible Audi standards, as standard, and as most of
our staff are local Stirling men and women, we are very much in touch with the local
community.
Stirling Audi enjoys an enviable record for customer satisfaction confirmed by ongoing
research conducted by Audi UK and currently, Stirling Audi one of Audi’s top five centres for
customer service in the United Kingdom.
8
Ayr Audi
The newest addition to The Lomond Audi Group, Ayr Audi is the only authorised
Audi centre in Ayrshire and Dumfries and Galloway for new car sales, used car
sales and after sales. Prominently located in a brand new and quite superb
facility at Whitletts roundabout, Ayr Audi is committed to delivering quality
sales and service to the local motoring public. This commitment was
recognised in 2009 when the centre received the prestigious Audi Q Power
award, presented by Audi to the No. 1 centre in the UK.
9
After sales and servicing
We believe that your relationship with us shouldn't end when you buy
your new or used Audi. That is why our Service Promise is there to
ensure that you receive excellent care and attention throughout your
ownership experience.
We realise you expect exceptional service when you bring your car to a
Lomond Audi Group centre but we are proud to say that the bill may
seem somewhat unexceptional. Our competitive prices mean that
when it’s time to pay, the only surprise you’ll receive is a pleasant one.
Nowadays, many customers choose to take out a service plan when they
purchase their car as this is a convenient way to spread the cost of
maintenance. For customers with older cars, our Club Class programme
provides free MOT tests, MOT insurance cover plus courtesy car
availability. Full details are available from your nearest centre.
Ensuring your Audi keeps performing to its highest capabilities is
important to us, which is why we always strive to offer the highest
levels of service and affordability as regular servicing helps maintain
the smooth running and the resale value of your Audi.
Each one of our centres offer an unrivalled choice of Audi Approved parts
and accessories including an extensive range of tyres and you will always
find a wide choice of Audi clothing and gifts available for purchase.
The Lomond Audi Group employs more than 50 dedicated and highly
skilled Audi technicians who each have many years of experience
servicing and maintaining the complete Audi range. They are
supported by the latest technology and the most up to date vehicle
diagnostic techniques. We’re even able to link individual engine
management systems directly to the factory in Germany to have
diagnostic systems analysed. So when it comes to after sales and
servicing, there is no doubt that our centres are well placed to fully
deliver the Audi’s promise of Vorsprung durch Technik.
10
Customer contact centre
All service and aftersales enquiries are managed efficiently by our call centre, the first
point of contact for many of our customers. Manned by technically knowledgeable
personnel, all of whom have received detailed technical and diagnostic training, the call
centre organises all service and repair reservations, the arrangement of alternative
transport solutions and a hundred and one other tasks. And when it comes to convenience,
the call centre will arrange your servicing at our facility nearest to you.
11
Corporate sales
The Lomond Audi Group has played a major role in
Audi’s UK fleet and corporate sales success. Over the
years, we have expanded this aspect of our business
and today our highly trained and extremely
professional team services corporate businesses large
and small. Many of the country’s biggest names rely on
us for their fleet requirements and we find that they
have a strong appreciation for our service levels, for
our attention to detail and our ability to deliver exactly
what they require, when they require it.
It is our normal practice to allocate individual account
managers to handle corporate customers business. The
account manager has responsibility for all aspects of
the account including face to face meetings on a
quarterly basis, providing updates and information on
all new Audi products, acting as the direct point of
contact, evaluating individual client’s fleet needs and
requirements, advising on funding methods for
companies and committed to supplying sound advice
regarding service support for fleet operations,
regardless of size.
12
Group logistics
Logistically better
Our corporate sales department’s final check team have a three tier check in place to
ensure that all vehicles are delivered to the highest standard with any issues resolved prior
to delivery. A highly skilled team valet all cars an hour before they are due to be delivered,
ensuring vehicles arrive in the standard expected from a premium manufacturer.
All local deliveries are handled by our own delivery team and arrive on covered transport.
All other UK deliveries are undertaken by a logistics company with whom we have worked
for the last ten years. Their drivers are trained by us to ensure they deliver the full Audi
experience when handing over a new vehicle.
13
Accident repair centre
Major repairs
Authorised by Audi. Approved by Audi. Our very own state-of-the-art
Accident Repair Centre, should you ever be unfortunate enough to
require it, is all you’ll ever need in the event of an accident. And with
the accolade of being Audi’s only authorised R8 and aluminium
structural repair centre in Scotland, there is not a better facility to
get your Audi back on the road safely and quickly.
Smart repair
How annoying is a small scratch, a dent or a ding on your car? It's
bad enough when you do it yourself, it's even worse if someone else
does it. But if it does happen, you can relax.
We now offer a quick,
easy and inexpensive solution to repair minor damage without the
cost of removing panels or the hassle of having your car out of action
for days. Simply book your car in at our Small Area Repair Technique
(SMART) facility and they'll sort out everything from a damaged or
chipped windscreen to a torn seat, a cracked bumper to a dented
wing. They’ll return your Audi as good as new, in next to no time AND
with no need to claim on insurance, no impact on your no claims
bonus
and no effect on your insurance premium.
Refurbishing alloy wheels
An area that many motorists overlook is the condition of their alloy
wheels. Scuffed or damaged alloys detract from the appearance of a
car and will adversely affect its value. We can professionally refurbish
and restore damaged and chipped alloy wheels to being literally as
good as new. And that’s not all, we can change the colour or finish of
alloys including gloss and matt finishes, in almost any colour. Work
can be completed within a day but the benefits will last for much,
much longer.
14
Trade Parts Service Centres
TPS Parts is the trade parts division of The Lomond Audi Group and we operate three TPS sites, two in Glasgow and one in Edinburgh. TPS
was set up by Volkswagen Group in 2007 to remove the trade parts element from Audi centres to allow them to concentrate on providing
excellent service to aftersales customers and also retail customers wishing to purchase parts or accessories.
The TPS sites carry a much larger range of parts than would normally be stocked at an Audi centre (circa 5,000 lines) meaning that Audi
centres can obtain non stocked items the same day, greatly reducing the length of time a car may be off the road.
Each of our TPS sites runs a fleet of vans providing up to three deliveries a day both to Audi centres and the independent motor trade. Our
TPS Centres in Glasgow cover the city, Renfrewshire, Dunbartonshire and Ayrshire while Edinburgh TPS covers the Lothians the Borders,
Stirling, Falkirk and Fife.
15
Our partners
In global terms Audi is recognised not just as a premium brand, but
one that is inherently linked with sport.
Audi is a pacesetter of advanced technology which is why Audi adopts
a positive commitment to sponsorship. And The Lomond Audi Group
shares that commitment. We are the official car sponsors of Celtic
and Rangers and each club’s players, management team and back
room personnel drive Audi.
Of course football is only one of our sporting passions, we have many
more including golf and rugby. Not only do The Lomond Audi Group
sponsor top Scottish golfers Stephen Gallacher and Catriona
Matthew, we are also the official car sponsor for the Ladies Scottish
Open at Archerfield. In rugby Edinburgh Audi is the main sponsor of
the highly successful Melrose Rugby Club.
14
Celtic Football Club
Rangers Football Club
Melrose Rugby Club
Catriona Matthew
Stephen Gallacher
15
Driven by the future
The future couldn’t be brighter for the Lomond Audi Group and despite our success to date,
we have no intention of resting on our laurels. From the A1 through to the R8, the Audi
range is unsurpassed. Audi is not just one of the world’s most desirable premium brands, it
is also a manufacturer of exquisite cars - beautiful, sophisticated machines that embody
technological perfection. Audi’s success is built on their core values of creativity,
commitment and enthusiasm. By keeping their customers’ desires at the heart of
everything they do. Audi strive to lead the way through constant innovation, setting new
standards that define Vorsprung durch Technik, a philosophy that everyone within the
Lomond Audi Group is proud to embrace.
18
Ayr Audi
Edinburgh Audi
Glasgow Audi
Stirling Audi
The Lomond Audi Group
Glasgow Audi
520 Hillington Road
Braehead
Glasgow
G52 4UB
Tel: 0141 565 6300
Edinburgh Audi
4 Bankhead Drive
Sighthill
Edinburgh
EH11 4EJ
Tel: 0131 669 8844
Stirling Audi
Craigleith Road
Broadleys Business Park
Stirling
FK7 7LQ
Tel: 01786 446888
Ayr Audi
3 High Thornyflat Wynd
Whitletts Roundabout
Ayr
KA8 0LS
Tel: 01292 270950
Corporate and Fleet Sales
Unit 1
Sentinel Court
Hillington
Glasgow
G52 4UA
Tel: 0845 241 0106
Glasgow Trade Parts Centre
Moorpark
Govan
Glasgow
G51 2HF
Tel: 0141 425 4860
E.mail: [email protected]
Accident and Repair Centre
Unit 1
Sentinel Court
Hillington
Glasgow
G52 4UA
Tel: 0141 565 6380
Glasgow Trade Parts Centre
Unit 10, City Park Industrial Estate
Townmill Road
Glasgow
G31 3AH
Tel: 0845 606 7006
E.mail: [email protected]
Edinburgh Trade Parts Centre
Unit 13/3
South Gyle Crescent
South Gyle Trade Park
Edinburgh
EH12 9EB
Tel: 0131 314 0770
E.mail: [email protected]
Lomond Audi
GROUP
Scotland’s Ultimate
Audi Experience
www.lomondaudigroup.com