one-to-one support for your treatment with REMICADE (infliximab)

the janssen biotech
support system
one-to-one support
for your treatment with
REMICADE® (infliximab)
1-888-ACCESS-1 (1-888-222-3771)
Monday–Friday, 8:00AM– 8:00PM ET
Please read the enclosed Product Information, including Boxed
WARNINGS and Medication Guide, for REMICADE® (infliximab)
and discuss any questions you have with your doctor.
welcome to
the janssen biotech
support system
AccessOne® is your single source for support services
that will simplify access to treatment with
REMICADE® (infliximab). Janssen Biotech, Inc.,
marketer of REMICADE®, is pleased to provide you
with caring support that makes access to care easy
and convenient.
one source for coverage
Once you and your doctor decide to start treatment
with REMICADE® (infliximab), your doctor can submit a
Benefit Investigation Form (BIF) to AccessOne®.
Your personally assigned Care Coordinator will quickly
assess your insurance coverage, then call both you
and your doctor to explain:
• Your health insurance benefits
• Potential out-of-pocket expenses, including your
deductible, co-payment, and co-insurance
If your out-of-pocket costs are a concern and you have
commercial insurance coverage, we can refer you to
the RemiStart® Patient Rebate Program, based upon
your eligibility.
If you do not have health coverage, or you do not have
enough coverage for your treatment with REMICADE®,
we can refer you to a patient assistance program or help
identify other sources of funding that may be available.
one -to-one support
In addition, we’ll offer you the opportunity to choose
the services you would like to receive:
• Individualized patient education materials
appropriate to your needs, questions, and concerns
• Customized appointment schedule calendar with
your infusion appointment dates highlighted to help
you plan ahead
• Appointment reminders and follow-up calls
• Quarterly newsletters to keep you up to date and
provide ongoing education and follow-up information
• Emergency outreach services to provide uninterrupted
access to your treatment in the event of a natural disaster
• Infusion site location­­—working with your doctor, we
can locate infusion sites that are convenient to your
home or workplace
one call
It only takes one call to activate your AccessOne®
support services:
• We’ll call you...
after your doctor’s office submits a BIF form to
determine your insurance benefits
• Or, you can call us.
Some physicians prefer to leave patient support
matters up to you. Call us at 1-888-ACCESS-1
(1-888-222-3771) to discuss the support services
that are available
one number
1-888-ACCESS-1 (1-888-222-3771)
is all you need to connect to the answers and
information you want. We are available to assist you
Monday–Friday from 8:00AM–8:00PM, ET.
If your Care Coordinator doesn’t have the information
you need, you will be referred directly to someone
who does.
That’s the AccessOne®
commitment.
Q&A
Frequently asked questions
about AccessOne®
q: How does the explanation of benefits work?
a: At your doctor’s request, AccessOne® will contact your
insurance company to determine your benefits eligibility.
One of our Care Coordinators will then call both you and
your doctor to explain your benefits and potential
out-of-pocket expenses.
q: How often will my Care Coordinator contact me?
a: Your Care Coordinator will contact you before you begin
treatment with REMICADE® (infliximab) to explain your
insurance benefits. After that, we’ll only call as often as
needed for the services you have chosen.
q: Will my doctor coordinate my infusion care?
a: Yes. Your AccessOne® Care Coordinator will only provide
the support services surrounding your infusion care that
you have chosen.
q: Can you help me find a location for my treatment?
a:If your doctor doesn’t provide infusion service in his or her
office, your Care Coordinator can work with your doctor to
help locate an infusion site that’s convenient to your home
or workplace.
q: What if I don’t want AccessOne® to call me anymore?
a: Just let us know, and we won’t contact you further.
q: What if I have other questions about REMICADE®?
a: If your Care Coordinator doesn’t have the information you
need, you will be referred to someone who does. However,
if you have questions about your condition or treatment,
you should always consult your doctor first.
Only your doctor can decide if REMICADE® is right
for you. Please read the enclosed Product Information,
including Boxed WARNINGS and Medication Guide, for
REMICADE® (infliximab) and discuss any questions you
have with your doctor.
open the door
to a world of
support
services
one call
1-888-ACCESS-1 (1-888-222-3771)
Monday–Friday, 8:00AM– 8:00PM ET
the AccessOne® commitment
We are committed to providing you with
caring, personalized attention delivered
through one point-of-contact.
1-888-ACCESS-1 (1-888-222-3771)
Monday–Friday, 8:00AM– 8:00PM ET
Call today to activate a world
of support services.
one source
one -to-one support
one call
one number
AccessOne® is in no way an extension of medical treatment provided by
healthcare professionals for individual patients. The program goal is to
provide additional information and customer service for patients receiving
treatment with REMICADE® (infliximab). The AccessOne® program may be
discontinued at any time. You may discontinue your participation at any
time by calling 1-888-ACCESS-1 (1-888-222-3771).
Janssen Biotech, Inc.
© Janssen Biotech, Inc. 2012
4/12
25RSB12048