TRAINING SERVICES BUSINESS PLAN 2010 – 2012 WALTJA TJUTANGKU PALYAPAYI ABORIGINAL

WaltjaRTOPolicy:BusinessPlanUD18Oct2010
“DoingGoodWorkWithFamilies”
WALTJATJUTANGKUPALYAPAYIABORIGINAL
CORPORATION
TRAININGSERVICESBUSINESSPLAN
2010–2012
Approvedby:signature
position
date
Dueforreview
by
MANAGER
18/10/10
18/10/2011
EXECUTIVEDIRECTOR
18/10/10
18/10/2011
Waltja RTO No 6892 RTO BUSINESS PLAN Page 1 of 12 WaltjaRTOPolicy:BusinessPlanUD18Oct2010
WALTJATJUTANGKUPALYAPAYIABORIGINALCORPORATION
TRAININGSERVICESBUSINESSPLAN:2010‐2012
CONTENTS:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
CompliancewithAQTFConditionsandStandardsforRTOs
ContinuousImprovementasanRTO
IdentificationoftrainingneedsinremoteAboriginalcommunities
ScopeofRegistration
AlignmentbetweenWaltja’sRTOoperationsandWaltja’sprojectwork
withremoteAboriginalcommunities
Consultationwithclientsandotherstakeholders
PromotionofWaltja’sRTOServices
Financialsustainability
Stafftrainingandprofessionaldevelopment
Directors’trainingandprofessionaldevelopment
Employmentandprofessionaldevelopmentofcommunityfacilitators
E‐LearningandITsupport
ATTACHMENTS:
I.
WaltjaRTOCodeofPractice
II.
WaltjaManagementandOrganisationStructure
III.
Waltjastaffingchart
IV.
ProceduresforrespondingtoTrainingNeedsofAboriginalCommunities.
V.
WaltjaRTOprocedures:Index
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1
CompliancewithAQTFConditionsandStandardsfor
RTOs
POLICY
WaltjaManagementiscommittedtocompliancewiththeEssentialStandardsfor
RegistrationoftheAustralianQualityTrainingFramework(AQTF).Waltjapolicies
andprocedureswillensurecompliancewithAQTFConditionsandStandardsfor
RegisteredTrainingOrganisations.
STRATEGY
WaltjaTrainingTeaminconsultationwiththeWaltjaManager,willensurethat
AQTFSelfAssessments,RiskAssessment,completedcompetencies,learner
engagement,employersatisfactionandotherdocumentsrequiredunderthecurrent
AQTFStandards&ConditionsforRTOsarecompliedwithandprovidedtoDETon
timeandtotherequiredstandard.
TheWaltjaTrainingTeamwillreportregularlytotheManageroncompliancewith
AQTFStandards.
PLAN
MaintaincurrentknowledgeofAQTFConditionsandStandards,includingany
changesintheserequirements–standingagendaitemforeachmeeting
CompleteAQTFselfassessmentannually.ThisreportistobeprovidedtoWaltja
ExecDirforendorsementandthefinaldocumenttoDETbyMarcheachcalendar
year
2
ContinuousimprovementasanRTO
POLICY
Waltjawillcontinuouslyreviewandimproveourperformanceasa
RegisteredTrainingOrganisation(RTO),asrequiredundertheAQTF
ConditionsandStandardsforRTOs.
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STRATEGY
WaltjawillconductanannualAQTFReviewfocusinguponcomplianceandriskin
relationtoAQTFconditionsandstandards,anduponstrategiestomanageriskand
maintaincontinuousimprovementprocesses.
TRAININGTEAMMEETINGSatleasteverytwomonths,toreviewcontinuous
improvementmeasuresinregardto:
 AQTFRiskManagement
 AQTFCompliance
 Organisation/employerfeedback
 FeedbackfromStudentsandClients
 Industryconsultation
 FeedbackfromStakeholders
 ManagementFeedback
 Staffdocuments
 Administration
TrainingTeamadviceoncontinuousimprovementtobenotedbyManager.
PLAN
ContinuousImprovementreviewapprovedbyManagerandExecutivebyMarch
2011,March2012.
3
IdentificationoftrainingneedsinremoteAboriginal
communities
POLICY
Waltjatrainingisprovidedinresponsetoadviceorrequestsfromlocal
communities,organisationsandemployers.Waltjadoesnotdelivertrainingwithout
invitationoragreementbylocalcommunities,organisationsandemployers.
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STRATEGY
Waltjawillidentifytrainingneeds inremotecommunitiesbydirectrequestsor
consultationwithcommunityorganisations,otheremployersby
 Communityvisitreports
 AdvicefromWaltjaDirectors
 Directrequestfromcommunityrepresentatives
 Directrequestfromemployers
 AdvicefromDETofidentifiedremotecommunitytrainingneeds
Waltjawillverifythetrainingrequestincorrespondencewiththe
employer/organisation,and/ordocumentedmeetings.
WaltjawilldraftaDeliveryandAssessmentPlanonthebasisofthisinformationfor
approvalbytheemployer/organisation.
Dependingonthetrainingneedidentified,Waltjamayofferaccreditedornon‐
accreditedtraining.
IfthetrainingneedcannotbemetbyWaltja,wewillrefertherequesttootherRTOs
ortrainingproviders,andadviseDETofreferral
PLAN:
 TrainingTeamtobenotifiedofidentifiedtrainingrequests/needs
 CommunityvisitreportformtoincludeTrainingNeedsIdentifiedsection
(amendeddraftCVformtomanagerforapprovalbyNov2010)
 TrainingTeamtodocumentourprocessandprotocolsforreferringon
requestsweareunabletomeet,byMarch2011.
 Correspondencewithlocalcommunities,organisationsandemployers
regardingidentifiedtrainingneedsistobedocumentedandreviewedaspart
ofStakeholdersandClientconsultationinWaltja’sRTOself‐assessment.
4
ScopeofRegistration
POLICY
OurscopeofregistrationisdeterminedbythetrainingneedsofWaltja’sassociation
membersandtheirremotecommunities.
Waltjawillmaintainup‐to‐datequalitystandardsforallqualificationsinourscope
ofregistration.
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STRATEGY:
Waltja’sscopeofregistrationisreviewedbyWaltjaExecutiveDirectorsanunually,
aspartofWaltjaself‐assessmentagainstAQTFStandardsandContinuous
Improvementreview.
PLAN:
 Consultwithstakeholdersandprepareapplicationtoextendscopeof
registrationforCHC30108CertificateIIICommunityServicesWork(Youth
Workspecialisation).ApplicationbyApril2011.
 Consultwithstakeholdersandprepareapplicationtoextendscopeof
registrationtoincludeelectiveunitsappropriateforagedanddisability
workers/carersinCertificateIICHC20108.ApplicationbyJune2011.
 InvestigatepartnershiparrangementswithotherlocalRTOstoprovide
trainingandassessmentservicesforSportandRecreationqualificationsat
CertIIandCertIIIlevel.ActionbyJune2011
 InvestigatepartnershiparrangementswithotherlocalRTOstoprovide
trainingandassessmentservicesforITandmultimediaqualifications/units
atCertIIandCertIIIlevel.ActionbyJune2011
 TrainingteammeetingstonoteandactionanyAQTForDETadvicereRTO
requirementsforqualificationsinourscopeofregistration.
5
AlignmentbetweenWaltja’sRTOoperationsand
Waltja’sprojectworkwithremotecommunities
POLICY
WaltjawilldoitsbesttoensurethatourRTOservicesandscopeofregistration
alignsascloselyaspossiblewithourprojectworkinremotecommunities.This
enablesustobuildinopportunitiesfortrainingandotherprofessionaldevelopment
forlocalstaffandothercommunitymembersaspartofourongoingprojectwork.
STRATEGY
AnnualreviewofcurrentandprojectedprojectsaspartofWaltja’sselfassessment
andcontinuousimprovement.
PLAN
 Reviewscopeofregistrationagainstcurrentandanticipatedprojectsby
March2011.
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6
Consultationwithclientsandotherstakeholders
POLICY
Waltjawillconsultwithclientsandotherstakeholdersregarding
 Identificationoftrainingneeds
 Planningofbothaccreditedandnon‐accreditedtrainingprograms
 Deliveryandassessmentmethods
 ContinuousimprovementofWaltja’strainingservices
STRATEGY
 Directorsadvisestaffof

trainingneedsinremotecommunities

feedbackondeliveryandassessmentoftraining
 WaltjatrainingteamparticipatesinCAETNandactivelycontributesto
regionalconsultationsanddeliverystrategieswithinourscopeof
registration
 DevelopdraftDeliveryandAssessmentStrategyinresponsetospecific
requestsforservices.Furtherdevelopthisinnegotiationwiththe
organisationrequestingtheseservices.
 InviteRTOswithsimilarclientgroupsandscopestoassistwithassessment
validationandprofessionaldevelopment
 InviteotherRTOstoworkshopsandotherprofessionaldevelopment
opportunitieswhererelevant
PLAN
 Invitekeyemployers&otherrelevantstakeholderswithinyouth,sportand
recreationsectorstobeinvitedtoinputintodevelopmentofCHC30108
focussingonYSRworkbyMarch2011
 Invitekeyemployers&otherrelevantstakeholderswithinyouth,sportand
recreationsectorstobeinvitedtoinputintodevelopmentofagedand
disabilityelectiveunitswithinCHC20108
 ConductregionaltrainingForumforlocalstakeholdersbyNov2011
(followingsuccessof2010RTF)
 TrainingrequestsisastandingagendaitemforTrainingTeamMeetings
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7
PromotionofWaltja’sRTOservices
POLICY
Waltjawillpromoteouraccreditedtrainingservicesincompliancewiththe
regulationsandprotocolsoftheAustralianQualificationsFramework,and
accordingtoDETrequirementsforRTOs.
STRATEGY
Waltja’sstrategyforpromotionofthequalificationsinourscopeofregistrationwill
involve:
 PromotionthroughFamilyNews
 PromotionthroughWaltjawebsite
 PromotionatWaltjaworkshops
 informclientcommunitiesandcommunityserviceorganisationsbyemail,
fax,personalcontact
 Promotionthroughnetworksoftrainingprovidersandcommunityservice
organisations(egCAETN,NTCOSS,Aboriginalcorporations,Shires)
ReviewcompliancewithAQFprotocolsannuallyinRTOself‐assessment
PLAN
 ReportonWaltjatrainingtobeincludedineachissueofFamilyNews(at
leastthreeissuesperyear)
 EnsureWaltjawebsiteiscurrentandaccurateretrainingservices(action
eachTTmeeting)
 Directpromotiontopotentialclients/stakeholdersofthetrainingWaltjacan
offerfor2011(actionbyMarch2011)
8
Financialsustainability
POLICY
Waltjawillendeavourtomakeourtrainingandassessmentservicesfinancially
sustainable.AllthecostsofWaltja’sRTOservicesaimtobemeteitherthroughfee
forserviceorgrantfunding.
STRATEGY
 WaltjaTrainingTeamwillseekshortterm(eg,specificprojects)and
sustainable(eg,RTOoperationalcosts)fundingforapprovedtraining
services
 Providefeeforservicecoursestoorganisations/employers
 WherecostscannotbemetandtheWaltjaExecutiveDirectorsapprove,
Waltjawillcontributetheshortfall
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PLAN
 IdentifypotentialfundingsourcesincludingPhilanthropicorgansationsas
wellasgovernment.
 createaWaltjaRTOinformationpacktosupportfundingapplications
 explorepartnershipswithotherRTOs
 Developalobbyingstrategyincollaborationwithotherstakeholderswith
similarclientgroupstoimproveaccesstoandprovisionoffundingfor
trainingfordisadvantagedAboriginalclientsfromremotecommunitiesin
ourregion
9
Stafftrainingandprofessionaldevelopment
POLICY
Waltjawillmaintainourpresenthighlevelofcommitmenttostafftrainingand
professionaldevelopment.
AsanemployerWaltjademonstratesgoodpracticeinstafftrainingandprofessional
development.Allstaffareencouragedandsupportedtoparticipateinaccredited
trainingandtogain(additional)qualificationsrelevanttotheirWaltjawork.
WaltjaemploysaStaffTrainingMentortoorganisetrainingandtosupport
professionaldevelopmentforallstaffandDirectors.
STRATEGY
Waltjaorganisationalsupportistocontinuetobeprovidedthrough
 on‐the‐jobtrainingwithsupportfromtheirsupervisorortheStaffTraining
Mentor
 supervisionandmentoringbyseniorstaff
 Traineeshipsforjuniorstaff
 Waltjapaymentofenrolmentcostsforapprovedtraining
 paidleaveforstafftoattendstudyprograms
 fundedparticipationofstaffandDirectorsinforumsandconferences
 careercounsellingandmentoringbytheManager,Supervisorand/orthe
StaffTrainingMentor
Allnewstaff,onceprobationiscompleted,aretobeofferedaccreditedtrainingina
qualificationrelevanttotheircareergoalsandworkrequirements.Oncethis
qualificationiscompletedtheyaretobeofferedanopportunitytoprogresstoa
higherlevelofqualification.
Professionaldevelopmentisprovidedtotrainingandassessmentstaffthrough:
 fundedenrolmentinCertIVTAA/TAEorahigherqualificationrelevantto
WaltjaRTOoperations,andaccesstopaidstudyleave
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
opportunitytoundertakeupgradesinexistingrelevanttraining
qualifications
professionaldevelopmentopportunitiesthroughDET,CAETN,etc
participationinVETnetworks(web‐basedandother)
performanceappraisal(annually,atrenewalofcontract)



PLAN:
 StaffcurrentlyenrolledinTAACertIVtocompletebyendof2010ormake
arrangementtoconvertenrolmenttoTAECertIV.
 NominationofWaltjaasEmployeroftheYearintheNTTrainingAwardson
basisofcommitmenttostafftrainingandprofessionaldevelopment.
 NewroundofstafftrainingplanstobecompletedbyMarch2011
 ExploreopportunitiesandfundingforprofessionaldevelopmentofWaltja
trainingstaffinEnglishliteracyandnumeracy&incommunitylanguage/s
10 Directors’trainingandprofessionaldevelopment
POLICY
Waltjaiscommittedtosupportingtheprofessionaldevelopmentofelected
DirectorsofWTPAboriginalCorporation.
WaltjaiscommittedtosupportingDirectorstobeconfidenttomakeinformed
decisionsaboutWaltja’sRTOoperations.
STRATEGY:
SupportDirectorstoidentifytheirindividualandcollectivetraining/professional
developmentneeds,TrainingTeamtoworkwithManagertoaddresstheseneeds
TrainingTeamreceivesandactsonfeedbackfromWaltjaDirectorsaboutWaltja
RTOoperations
PLAN
 DeveloppersonalprofilesforallDirectorstorecogniseandpromotetheir
life‐longlearning,workhistoryandqualifications,andleadership.ByJune
2011,andthenforeachnewDirectorsfollowingeachAnnualGeneral
Meeting
 WaltjatoofferaprofessionaldevelopmentdayforWaltjaDirectors,inwhich
personalandcollectivetrainingneedsareidentifiedandstrategies
developedtoaddresstheseneeds.FundingapplicationtoDETorother
fundingsourcetoassistwiththis.ByJune2011.
 Professionaldevelopmentactivitiessourced,fundedandprovidedtoaddress
identifiedneeds.ActionJuly2011‐Dec2012
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11 Employmentandprofessionaldevelopmentof
communityfacilitators
POLICY
WaltjaiscommittedtotheemploymentoflocalAboriginalpeopletofacilitate
thedeliveryoftrainingandtoensurethattrainingisrelevant,accessibleand
engagingtocommunityparticipants.TheWaltjaNintiringtjakuinitiativeis
themodelforthispartnershipapproach.
STRATEGY
 EncouragecommunitymemberswithNintiringtjakucompetenciesto
nominatethemselvesforthiscasualwork.
 DeveloporupdateprofilesofNintiringtjakuworkerstoplaceonWaltja
websiteandtobeprovidedtotheNintiringtjakuworker(asrecordofwork
andreferenceforfutureemployment).
 WaltjawillpromotetheNintiringtjakuroleandnomineestoallRTOsand
otherpotentialemployersthrough:

FamilyNewsarticles

directnegotiationwithRegisteredTrainingOrganisations

CentralAustralianEducationandTrainingNetwork

DepartmentofEducationandTraining

ThroughWaltja’sAffiliatePartnershipwithCRC,promotethe
valueofNintiringtjakuworkersforqualityresearchand
communityconsultation
PLAN
 CRC‐REP(Ninti1)collaborationonprofessionaldevelopmentof
NintiringjtkuworkersinitiallyforYuendumuandN’taria,2011,with
extensiontoothercommunities
12 E‐LearningandITSupport
POLICY
Waltjawillensurethatwehavetheinformationtechnologyinfrastructureto
supporteffectiveRTOoperations,aswellasallotheraspectsofWaltjaoperations.
WaltjawillsupporttheprovisionofInformationTechnologytrainingforAboriginal
peopleinremotecommunities,andadvocatefortheiraccesstocomputersandIT
equipment
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STRATEGY


EnsurethatVETTRAKsoftwareandWaltjacomputerhardwareareadequatetomeet
DETandAQTFrequirementsforlearnerrecordsandotherRTOreports.
Developwebbasedfacilitiesforlearnersupport,trainingandassessment
includinglearnersbeingabletosubmitassessmentactivities,promotethework
theyaredoingintheircommunityandtofacilitateinformationsharingand
othersupportbetweenlearnersindifferentcommunities.
PLAN
 ContinuousprofessionaldevelopmentforadministrativeworkerinVETTRAK
systems
 Nintiripaiproject–e‐learninginitiativefundedthroughAustFlexibleLearning
FrameworktobecompletedbyNov2010andthenprogressivelyextendedupon

InvestigatepartnershiparrangementswithotherlocalRTOstoprovide
trainingandassessmentservicesforITandmultimediaqualifications/units
atCertIIandCertIIIlevel.ActionbyJune2011

Negotiateprovisionofex‐governmentissuecomputersforuseofAboriginalpeople
inaccessiblesitesonremotecommunities.Actioned:20computersprovidedand
distributedtoEngawala,Atitjere,Kintore,APYLands.
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