ATPCO’s Baggage Calculator Online Version 1.3 HOW TO USE

Transcription

HOW TO USE
ATPCO’s Baggage Calculator Online Version 1.3
How to Use ATPCO’s Baggage Calculator Online Version 1.3
Contents
Baggage Calculator Online Overview ............................................................................................................................................................................ 3
Access Information ..................................................................................................................................................................................................... 3
Version 1.3 New Features.............................................................................................................................................................................................. 4
Frequently Used Interface Functions ......................................................................................................................................................................... 5
ORIG (origin) and DEST (destination) ....................................................................................................................................................................... 6
Use the Baggage Calculator Online............................................................................................................................................................................... 7
Ticket Info Section ...................................................................................................................................................................................................... 7
Flight Section ............................................................................................................................................................................................................. 9
Passenger section .................................................................................................................................................................................................... 11
Frequent Flyer ...................................................................................................................................................................................................... 12
Determine baggage allowances and charges .......................................................................................................................................................... 13
Obtain allowance details and the catalog of charges .......................................................................................................................................... 13
Obtain allowance and applicable charges for the specific bags combination your passenger has ..................................................................... 16
Change the currency type ........................................................................................................................................................................................ 20
Determine carry-on baggage rules .......................................................................................................................................................................... 21
Determine if there are any embargoes .................................................................................................................................................................... 22
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Baggage Calculator Online Overview
ATPCO’s Baggage Calculator Online is a Web-based application accessible from any Internet-connected computer. Pricing, reservation, and
departure control agents can use Baggage Calculator Online to search for a specific passenger’s baggage allowance and charges information.
Simply enter a few key passenger and flight details and, almost instantly, you’ll receive a complete list of what bags are allowed for a particular
journey, as well as which items cost extra and how much.
Baggage Calculator Online is fueled with data from ATPCO’s Baggage Allowance and Charges, the hourly updated industry’s single source of
baggage information, updated hourly. This ensures you are receiving the most up-to-date and accurate information about your airline and your
alliance and interline partners’ baggage policies.
Access Information
1. The Baggage Calculator Online can be accessed from any Internet-connected computer at https://baggage.atpco.net/
2. The Baggage Calculator Online requires a minimum Web browser of Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.5 or higher,
Google Chrome 11.0 or higher, Safari 5.1.2 or higher, or any other Web browser compatible with these browsers.
3. You will need user ID, password, and location code to be able to access the application.
4. The Baggage Calculator Online will display charges in the currency of the location from which you accessed the application. You can use the
Currency Override feature to view charges in other currencies.
5. The ATPCO Baggage Calculator Online will automatically log you out of the system after 40 minutes of inactivity. You will receive a warning
after 30 minutes of inactivity asking if you wish to remain logged in.
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August 2014
Version 1.3 New Features
The Baggage Calculator 1.3 is enhanced with following new features to make the user interaction faster, easier, and more intuitive:
•
New Ticket Retrieval functionality. Today, all itinerary details and passenger information must be entered manually to calculate the baggage
allowance and charges. With the new ticket retrieval functionality, you may enter a ticket number and ticket issue date, and the system will
retrieve the applicable itinerary details and passenger information. The data powering this function is the agency sales that are supplied to
ATPCO via the Sales Data Exchange service in CAT and BSP formats.
•
The Frequent Flyer Answer Table has been integrated to provide carriers’ FFY program names in addition to ATPCO tier numbers.
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Expect better quality results by providing additional Operating Carrier, Operating Carrier Flight Number, and Equipment information in the
Flight section (Show More Flight Fields).
•
Carriers with private baggage policies can limit their searches by providing their specific tariff and rule information in the newly provided Fare
Info fields (Show More Flight Fields).
•
Finally, the response catalog displays a summary of Embargoes, Allowances, Charges, and Special Items information that you can expand to
view detailed information.
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Frequently Used Interface Functions
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Change Password: please check with your system administrator
before changing your password
Help: opens the online help
Logout: logs you out of the system
Ticket Issue Date: required for Ticket Retrieval requests
Ticket Number: 13-digit passenger ticket number
Get Info: returns itinerary details (when a ticket is found, this autofills flight and passenger fields)
Clear All: clears all fields (Flight, Passenger, Frequent Flyer, and
Baggage)
Add Flight: adds another row of flight fields
Delete Flight: deletes the last row of flight fields
Clear All Flights: clears all fields in the Flight area
X: clears the information shown in the preceding line (shown after
each row of flight fields)
Show More Flight Fields: displays additional flight fields
Show Less Flight Fields: removes additional flight fields
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Show More Passenger Fields: displays extra passenger fields
Show Less Passenger Fields: removes extra passenger fields
Clear Passenger: clears all fields in the Passenger area
Add Frequent Flyer: adds a new row of Frequent Flyer fields
Clear Frequent Flyer: clears all fields in the Frequent Flyer area
Currency Override: allows you to view baggage charges in a different currency
than your default currency (set to match location)
Default Unit: gives you the option of entering baggage information in kilograms or
pounds and centimeters or inches
Add Baggage: adds another row of baggage data
Clear Baggage: clears all fields in the Baggage area
Baggage List: displays a list of available baggage services
Embargoes: checks for any embargoes on the trip
Carry-on: returns carry-on allowance and charges information if applicable
Allowance and Charges: determines allowance and calculates any applicable
charges
Last: displays the last response shown
August 2014
ORIG (origin) and DEST (destination)
All fields shown with an asterisk are required, except for ORIG (origin) and DEST (destination), which are auto-populated when the FLT (flight)
number is entered. If the ORIG (origin) and DEST (destination) fields do not auto-populate, take one of the following actions.
•
Click the Locations tab to see if there are multiple schedules available for the flight. The required schedule can then be selected from the list.
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If no schedules are found for a flight entered, the ORIG (origin) and DEST (destination) will neither be auto-populated nor have multiple
schedule information. You must manually complete the information in this case.
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Use the Baggage Calculator Online
Ticket Info Section
To use the Baggage Calculator Online Ticket Info section, enter the following information:
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Ticket Issue Date:
DDMMMYY is the acceptable format for this field (for example, 11MAY14 for the eleventh day of May in 2014);
please note that you can also use the Calendar button to select a date.
•
Ticket Number:
13-digit ticket number (excluding any special characters).
•
Get Info:
After entering the Ticket Issue Date and Ticket Number, click the Get Info button to process your request. If the
system finds the ticket number, the itinerary details in the Flight section will automatically be populated. You can
then move to the Passenger section of the screen.
The following message will be displayed if the ticket information was not found.
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The ticket retrieval process is designed to automatically populate the Flight section within 15 seconds after you send the request. If the system
stays busy for more than 15 seconds while locating the ticket info, you can opt out of the automatic process by clicking OK in the following pop up
window.
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August 2014
Flight Section
You can use the following information to enter data manually in this section.
Note: Required fields are denoted with a red asterisk.
To use the Baggage Calculator Online, enter the following required fields in the Flight and Passenger sections.
•
Marketing Carrier:
Valid two-letter alphanumeric carrier code.
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FLT (Flight):
Four-digit value; at least one flight is required.
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Date (Departure):
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Locations:
City pairs associated with flight number will be displayed as segments. If more than one segment is associated
with this flight number, you may select the segment that is applicable to the passenger’s itinerary.
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ORIG (Origin):
Valid IATA three-letter code (may be populated automatically based on the flight number entered if multiple
segments are not associated with this flight).
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DEST (Destination):
Valid IATA three-letter code (may be populated automatically based on the flight number entered if multiple
segments are not associated with this flight).
•
Bkg Code (Booking Code):
One-letter code (for example, Y may be used for full fare Economy class).
Note: Use the exact RBD codes as on the ticket because many carriers vary the allowance and charges based upon the booking code.
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August 2014
If there was no valid schedule found for the flights you entered (that is, the ORIG and DEST fields of the Fight section were not automatically
populated), enter the data into the ORIG and DEST fields and the following optional fields.
To display these fields, select the Show More Flight Fields expand button. Baggage Calculator 1.3 also provides the ability to retrieve ticket info
based on different fare information (that is, tariff and rule).
•
Departure Time:
Flight departure time, HH:MM is the acceptable format (for example, 08:00 for 8:00 am)
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Arrival Date:
Flight arrival date, DDMMMYY is the acceptable format for this field (for example, 11MAY14 for the eleventh day
of May in 2014).
•
Time:
Enter flight arrival time, HH:MM is the acceptable format (for example, 08:00 for 8:00 am).
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Operating Carrier:
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Operating Carrier FLT:
Four-digit operating carrier flight number.
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Equipment:
Three-position alphanumeric ATPCO equipment code.
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Fare Info – Carrier:
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Fare Info – Tariff:
Valid seven-position alphanumeric rules tariff.
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Fare Info – Rule:
Four-position alphanumeric rule number
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Passenger section
The following fields are required in the Passenger section:
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Passenger Type:
Type the three-digit code (if known) or click the field label to open the list of valid passenger type codes. Click a
code or code description to select that code.
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Ticket Issue Date:
Note: The ticket date must be on or after 1 April 2011.
Some carriers vary their allowance and/or charges based on additional criteria such as Tour code, Account Code, Ticket Designator, or
passenger’s age. To display these fields, click the Show More Passenger Fields expand button.
Optional fields include:
•
Tour Code:
The alphanumeric tour code on the ticket.
•
Account Code:
The alphanumeric account code on the ticket.
•
Ticket Designator:
Designator(s) on which the service is being priced.
•
Age:
Passenger’s age (aligns with the Passenger Type selected).
Note: Required fields are denoted with an asterisk.
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Frequent Flyer
If a passenger has provided a carrier with his or her frequent flyer details, it can be entered in the frequent flyer fields (Carrier, Number, Status,
and Status Name). If a carrier code is entered in the frequent flyer information, the Number and Status field should also be provided. The Status
Name field will automatically present the Frequent Flyer program names specific to the carrier code entered.
•
Frequent Flyer Carrier:
Alphanumeric airline code associated with the passenger’s frequent flyer program.
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Frequent Flyer Number:
Number of the passenger’s frequent flyer membership.
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Frequent Flyer Status:
Number designating the passenger’s frequent flyer status; choose from 1 to 9, with 1 being the highest and 9
being the lowest.
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Frequent Flyer Status Name: Level designating the passenger’s frequent flyer status; for example, Executive Platinum, Platinum, Gold,
Premium credit card (status name will differ by carrier).
Note: While the Number is a mandatory field, Baggage Calculator does not validate it against the carrier’s CRM database.
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August 2014
Determine baggage allowances and charges
Once you have entered the required fields, you can use the Baggage Calculator Online to determine baggage allowance, calculate baggage
charges, confirm if there are any embargoes, and view the list of baggage services (instructions are shown on the following pages).
Obtain allowance details and the catalog of charges
To determine the most significant carrier, according to IATA Resolution 302 and US Department of Transportation (DOT) reservations, and identify
what bags that carrier allows your passenger to bring at no charge as allowance, and to review that carrier’s catalog of charges for special Items,
you will need to submit a request for baggage allowance and charges.
Step 1.
Complete the required fields, then click the Allowance and Charges button.
Step 2.
Leave the baggage fields blank and click the Allowance and Charges button at the bottom of the screen.
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August 2014
Step 3.
A pop-up window will appear, similar to the example below.
1. The first section relates to the outbound travel and lists the name of the carrier whose rules apply; in this example, FRA—HKG and LH. Each
outbound and inbound travel is divided into four units. You can expand and collapse each unit to view the provision details.
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Embargoes – items not permitted as hold or checked
Allowance – items allowed without charge
Charges – baggage allowed with charge
Charges – special items allowed with or without a charge
2. The second section represents the inbound information and lists the name of the carrier whose rules apply; in this example, HKG—FRA, CX.
The inbound section is divided into same four units as the outbound.
3. The message states whether the trip is subject to US DOT reservations or to IATA Resolution 302.
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4. The Allowance unit states the carrier’s free baggage allowance (in this example, LH permits 1PC for FRA—HKG). The details for allowance,
charges, and special items can be accessed by clicking the appropriate expand button.
5. If no information is available, a message will be displayed next to the unit so you don’t need to expand it. In the example, no embargoes were
found for LH travel from FRA—HKG.
6. This unit displays the baggage charges information. You can access details by expanding the unit.
7. This unit provides details about any special items allowed by the carrier and their charges.
If a carrier has no free allowance, the unit will display “0pc.” This means that none of the baggage types are permitted free within the allowance and
any items that are checked are subject to a charge.
The catalog of charges will help you to meet the US DOT requirements and advise passengers on the types of bags they can check and the
possible charges for specific baggage items.
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Obtain allowance and applicable charges for a passenger’s specific combination of bags
To access any charges based on the passenger’s specific bags, use the Baggage (per piece) fields.
Step 1.
After you enter all required fields, navigate to the Baggage (per piece) section of the Baggage Calculator Online.
Step 2.
Select the default unit to use: KG - CM or LBS - INCH. In the example below, KG-CM is selected. Once you select a unit, it will become
the default for future sessions of the Baggage Calculator Online; however, you can be change it as necessary.
Example 1: Calculating baggage allowance and charges using weight fields
Step 3.
Enter the weight of the passenger’s bag in the Weight field. Select Add Baggage if the passenger has more than one bag, and enter the
weight for each additional bag.
Step 4.
Click the Allowance and Charges button. In the example below, the passenger has 1 bag weighting 22 kilograms.
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August 2014
Step 5.
In the pop-up window that appears, you can check what passenger’s items can be accepted as a part of free baggage allowance and
the total baggage charges for the passenger’s items. If there is more than one bag, the list will show a different Bag ID assigned to each
piece.
If, as in the example, you entered both outbound and inbound segments, the Baggage Calculator will display the applicable allowance
and charges for both segments, separated by a yellow line.
The system also indicates whether these flights are subject or not to the US DOT reservations or disclosure requirements.
Example 2: Calculating baggage allowance and charges using weight and size fields
Linear size is not a mandatory field. If you do not enter these details, the Baggage Calculator will process an item as a bag within the carrier’s
standard size parameters. Some carriers, however, vary their allowance and charges by size parameters in addition to weight. If the passenger’s
bag looks oversized, it can be measured and populated in the size field. Weight will be required in this case as well.
Step 1.
Enter the details for each of the passenger’s bags and click the Allowance and Charges button. In the example below, the passenger
has 1 bag weighing 22 kilograms and measuring 200 linear centimeters.
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Step 2.
A pop-up window will appear. In the example, you can see that the passenger’s item is no longer accepted within the free baggage
allowance for the FRA—HKG flight and the charge is displayed.
Because both outbound and inbound segments were entered in this example, the Baggage Calculator will display the applicable
allowance and charges for both segments separated by a yellow line. In the example, carrier CX does not vary their baggage allowance
and charges for HKG—FRA by size, so the passenger is still entitled to the 20kg of free baggage allowance and will only have to pay for
two extra kilograms of their baggage.
The response window also shows that the passenger’s journey is not subject to US DOT reservations or disclosure requirements.
Example 3: Calculating baggage allowance and charges using special item fields and the baggage list
If the passenger has a specialty item, such as skis, it needs to be added in the Special Item fields.
Step 1.
Enter the item sub code if known, or
Click the Baggage List button to view the list of all special items the most significant carrier offers (please note this list will include subcodes only for special items and not for standard bags).
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August 2014
Step 2.
In the pop-up window that appears, locate the passenger’s bag types or items in the list of services, and then select the checkbox
located in the first column of each row to select those services.
Step 3.
Click the Select button to return to the Baggage Calculator Online main page. The Special Item fields will be populated with the service
items you selected from the Baggage List.
Step 4.
Click the Allowance and Charges button to calculate applicable charges. The charges for the special items you selected will be
displayed in the pop-up window. The system also indicates whether the flight is subject to US DOT reservations and disclosure
requirements.
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August 2014
Change the currency type
The currency in which the system displays all baggage charges defaults to the currency of the location from which you are accessing the Baggage
Calculator Online. To view charges in another currency, use the Currency Override field.
Step 1.
Enter the desired currency code in the Currency Override field.
Step 2.
Once an allowance and charges request is complete, you can view the charges in both the selected currency and the default currency.
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August 2014
Determine carry-on baggage rules
To determine cabin baggage policy of the operating carriers, use the Carry-on feature.
Step 1.
After completing the required fields, click the Carry-on button at the bottom of the home page.
Step 2.
A pop-up window will appear with any Carry-on information for the carrier.
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August 2014
Determine if there are any embargoes
To determine if the operating carriers have any embargoes, use the Embargoes feature. 1
Step 1.
After completing the required fields, click the Embargoes button at the bottom of the home page.
Step 2.
A pop-up window will appear with any applicable embargo information for all operating carriers on the trip.
Step 3.
If there are no embargoes, proceed with processing the passenger.
If there are any embargoes available, the system will list them. The embargoes catalog features a new text field to provide more
information.
1
This functionality will be available once all carriers have filed their Service Type E (embargoes) data in ATPCO’s Baggage Allowance and Charges solution.
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August 2014

ATPCO’s Baggage Calculator Online Version 1.3 HOW TO USE

Transcription

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