Purbrook Park School Who to Contact & How to Contact Them

Purbrook Park School
Who to Contact &
How to Contact Them
High Achievement for All is a Shared Responsibility
CONTENTS
Page
INTRODUCTION
Keeping Parents and Pupils informed
2
SECTION A – CARE & GUIDANCE ENQUIRIES
Pastoral and Admin Support Managers – Year 7, 8
& 9 and Years 10 & 11
Personal Tutor
Pupil and Family Support Adviser
Behaviour Support Team
Police Liaison Officer
Pupil Services
Medical Room
6
7
7
8
8
9
9
SECTION B – TEACHING & LEARNING ENQUIRIES
Personal Tutors
Subject Teachers and Lead Teachers
Special Educational Needs
Gifted and Talented
Exams Officer
11
11
11
11
12
SECTION C – ADMINISTRATION, FINANCE, CATERING & SITE ENQUIRIES
Main Reception
Finance Office
Catering
Site Management
14
14
14
14
SECTION D – CONTACTING THE SENIOR LEADERSHIP TEAM
Headteacher
Lead Assistant Headteacher – Teaching &
Learning
Assistant Headteacher – Inclusion
Assistant Headteacher – Data & Assessment
16
16
16
16
SECTION E – CONTACTING THE SUBJECT LEADERS
Subject Leaders e-mail addresses
18
Page 1
Who’s Who – Mar 2013
Keeping Parents & Pupils Informed
In recent months many changes have taken place at Purbrook Park School to help
raise standards. We have employed additional specialist support staff to provide
improved pastoral care and to perform many of the administrative tasks previously
carried out by teachers. These changes are enabling teachers to spend much more
of their time improving teaching and supporting pupils’ learning.
The purpose of this booklet is to introduce parents to the roles of the different
staff who support pupils and parents in many different ways.
Parents are advised to keep this booklet for future reference as it contains contact
details and other useful information. Contacting the most appropriate member of
staff in the first instance helps us to deal quickly and efficiently with any enquiry.
Additional sources of information can be found on our website
www.purbrookparkschool.co.uk and in the following publications:
Pupil Planners
Parent Bulletin
Parent Newsletter
The Purbrookian – our termly magazine
Prospectus
Key Stage 4 Course Information Booklet
The telephone number for the Main Office is: (02392) 370351
8.00am – 4.30pm Monday – Thursday
8.00am – 4.00pm Friday
An answer phone service operates outside these hours and during periods of
school closure
Parents are advised that all calls may be recorded for training and monitoring
purposes
In order that your telephone queries can be dealt with promptly, you will be asked
to provide the following information when you call:
Child One
Child’s name
Year
Tutor Group
Personal Tutor’s name
Page 2
Who’s Who – Mar 2013
Child Two
Child Three
Frequently Asked Questions
If I have an enquiry, how quickly can I expect an answer?
This depends on the nature of the enquiry, as explained below.
Telephone Enquiries
Most straightforward telephone enquiries can be dealt with immediately. If the
member of staff is unable to answer your query straight away, they will indicate
approximately how long it will take before they can get back to you with an
answer. If a message is left for a member of staff who is unable to take your call,
you should receive a return call within 24 hours.
Voice Mail Enquiries
The number of times staff check their voice mail depends on the nature of their
duties which can vary from day-to-day. However, staff are expected to check their
voice mail box at least once each school day. Staff will aim to return the call within
24 hours either with an answer to the query or an indication of how long it will
take before they are able to respond.
E-mail Enquiries
The number of times staff check their mail boxes also depends on the nature of
their duties. Staff are expected to check their mail box at least once each school
day and will aim to reply to e-mail enquires within 24 hours either with an answer
to the query or an indication of how long it will take before they are able to
respond.
Letters
We aim to acknowledge receipt of correspondence within three school days if it
requires a response. The letter will either provide an answer to the enquiry or
indicate how long it will be before a member of staff is able to respond.
Note in Pupil Planner
If a note is written in the Pupil Planner it is the pupil’s responsibility to ensure that
it is seen by the relevant member of staff. The member of staff will sign the note
to acknowledge that it has been read. If appropriate, they will also indicate what
action will be taken in response to the note.
What if my enquiry is urgent and I get through to a voice mail box?
If the person you contacted is not available and your enquiry is urgent, please
phone the Main Office and the receptionist will help you.
Page 3
Who’s Who – Mar 2013
What should I do if I haven’t received an acknowledgement of my
correspondence?
If you have not had an acknowledgement within the time-frame indicated above,
please contact the School Receptionist, who will investigate whether your
correspondence has been received.
What should I do if I have received an acknowledgement and an indication of
when I should receive a full response, but I haven’t received one by this date?
Should this happen, please contact the School Receptionist and they will
investigate why you have not received a reply.
Our aim is to respond fully to all enquiries within 5 school days.
FOR UPDATES PLEASE CHECK THE SCHOOL WEBSITE:
www.purbrookparkschool.co.uk
Page 4
Who’s Who – Mar 2013
SECTION A
CARE & GUIDANCE
ENQUIRIES
Page 5
Who’s Who – Mar 2013
Pastoral & Admin Support Managers
Year 7 – 11 Attendance Issues
Mrs Claire
Hulme
Years 7, 8 &9
Miss Hayley
Collishaw
Years 10 & 11
(02392) 370351
Ext: 224
[email protected]
(02392) 370351
Ext: 208
[email protected]
Please phone or e-mail the Pastoral and Admin Support Managers to inform us of
your child’s absence or to discuss issues that may be affecting their attendance or
punctuality.
The Pastoral and Admin Support Managers will need to know your child’s:
Name
Year
Tutor Group
When leaving a message on the answer machine, please remember to state your
name and give a contact phone number.
If you know in advance that your child is going to be absent from school or arrive
late, e.g. because of a medical or dental appointment, please write a note or
complete one of the slips in the back of the Pupil Planner. Your child should hand
the completed slip or note in to Pupil Services.
Please note
If your child is absent, and we have not been notified of the reason, one of our
Pastoral and Admin Support Managers will aim to contact you as soon as possible
to establish why your child is not in school.
The Pastoral and Admin Support Managers deal with pupil welfare and discipline.
Parents who are concerned about any aspect of their child’s welfare, including
incidents of bullying, can contact the Pastoral and Admin Support Manager linked
to their Year Group. If the concern is related to an incident that happened in
school, the Pastoral and Admin Support Manager will investigate and inform the
parent of the outcome. We aim to complete investigations and report back to
parents within 5 school days.
Page 6
Who’s Who – Mar 2013
Parents who wish to discuss any of the following issues should contact the Pastoral
and Admin Support Manager in the first instance:
Work for Pupil absent due to prolonged illness
Work for excluded Pupils
Friday Detentions
Personal Tutors
The Personal Tutor deals with pupil welfare and discipline. Parents who are
concerned about any aspect of their child’s welfare, including incidents of bullying,
can contact the Personal Tutor.
If the concern is related to an incident that
happened in school, the Personal Tutor will investigate and inform the parent of
the outcome. We aim to complete investigations and report back to parents
within 5 school days. You can contact your child’s Personal Tutor via Main
Reception on (02392) 370351 or by e-mailing them directly.
Pupil and Family Support Adviser
Mrs Diane Howell
(02392) 370351
Ext: 206
[email protected]
Mrs Howell works with young people and their families if there is a problem with
punctuality, irregular attendance or prolonged absence. She will investigate the
reasons behind poor attendance and/or punctuality.
Mrs Howell can also provide young people with help on a wide range of issues, for
example:
●
●
●
Relationships and counselling
Managing emotions
Confidence/self-esteem
●
●
●
Social skills
Physical and mental health
Personal development
The Pupil and Family Support Advisor can also refer pupils to specialist support
agencies if it is needed.
Pupils can access the service by self-referral (by attending the drop-ins), staff
referral or referral from parents. Each referral will be discussed and priority
will be given to those most in need.
Page 7
Who’s Who – Mar 2013
Behaviour Support Team
Mr Martyn Rafferty
(Ready 2 Learn Manager)
Mrs Jo Smith
(Green Room Manager)
Mr Noel Evans
(Behaviour Support Assistant)
(02392) 370351
Ext. 312
(02392) 370351
Ext. 222
(02392) 370351
Ext. 222
[email protected]
[email protected]
[email protected]
Parents who wish to discuss any of the following issues should contact the
Behaviour Support Team in the first instance:
Ready 2 Learn Referrals
Behaviour Contracts
Pastoral Support Plans
Alternative Education Referrals
Police Liaison Officer
PC 23162 Maria Nixon
0845 0454545
PC Nixon visits the school regularly and advises pupils on crime prevention and
protective behaviour. PC Nixon is also the school’s liaison officer regarding any
criminal offence that may have been committed involving a Purbrook Park
pupil, either as a victim or as a perpetrator.
Page 8
Who’s Who – Mar 2013
Pupil Services
Mrs Tracy Fox
(Admin Assistant)
Miss Megan Barker
(Admin Apprentice)
(02392) 370351
Ext. 201 or 213
[email protected]
[email protected]
Pupil Services is open from 8.00 am – 4.00 pm Monday – Thursday, and
8.00 am – 3.30 pm on Fridays.
Pupil Services supports pupils in many different ways. For example, pupils may
purchase essential equipment or replacement ties. They also lend uniform,
collect letters, issue absence request forms and look after lost property. Pupil
Services allocate lockers and help pupils who have lost or misplaced their
locker key.
Medical Room
Mrs Tracy Fox
(02392) 370351
Ext: 201
tfox@purbrook/hants.sch.uk
To ensure your child is cared for appropriately, it is important that we are
aware of any medical condition that he/she may be suffering from, whether it
is long term or temporary. Mrs Fox updates medical records and ensures that
staff who need to know are properly informed. If a pupil requires medication
during the day, parents should discuss this with Mrs Fox.
We work with the Local Health Authority and the School Nurse Service to
administer the routine vaccination programmes.
Parents will receive
notification of such events and written permission is needed before the Health
Authority nurses administer any vaccinations.
Page 9
Who’s Who – Mar 2013
SECTION B
TEACHING & LEARNING
ENQUIRIES
Page 10
Who’s Who – Mar 2013
Personal Tutors
Your child’s Personal Tutor is able to give general advice on how to support
his/her learning. Personal Tutors have responsibility for overseeing a pupil’s
overall academic progress and any concerns about general progress should be
discussed with them in the first instance. The Assistant Headteacher for your
child’s Year Group is able to provide additional support and advice should it be
needed. You can contact your child’s Personal Tutor via Main Reception on
(02392) 370351 or by e-mailing them directly.
Subject Teachers
Our subject teachers should be contacted if you need subject specific advice on
how to support your child’s learning, or if you would like to discuss any aspect
of the course being studied. Concerns about a pupil’s progress in a particular
subject should be discussed with the subject teacher in the first instance. If you
still have concerns after speaking to the subject teacher then you should ask
for the issue to be referred to the Subject Leader. You can contact subject
teachers and subject leaders via the Main Reception on (02392) 370351 or by
e-mailing them directly.
Special Educational Needs
Miss Amy Haywood
(SEN Administrator)
Mrs Stephanie Welland
(SEN HLTA)
Miss Emma Browne
(Assistant Headteacher SENCo)
(02392) 370351
Ext. 331
(02392) 370351
Ext. 217
(02392) 370351
Ext. 217
[email protected]
[email protected]
[email protected]
All issues relating to Special Educational Needs should be referred to Mrs
Welland in the first instance.
Page 11
Who’s Who – Mar 2013
Gifted and Talented
Mr Matthew Doe
G&T Coordinator
(02392) 370351
Ext. 311
[email protected]
Mr Doe has responsibility for our Gifted and Talented programme. If you wish
to discuss any aspect of Purbrook Park’s Gifted &Talented provision with Mr
Doe please contact him directly.
Exams Officer
Mrs Linda Taylor
(Exams Officer)
(02392) 370351
Ext. 303
[email protected]
Mrs Taylor should be contacted about any issue relating to examination
entries, examination timetables, statements of entry, exam clashes and the
collection of result statements and certificates.
Page 12
Who’s Who – Mar 2013
SECTION C
ADMINISTRATION, FINANCE,
CATERING & SITE ENQUIRIES
Page 13
Who’s Who – Mar 2013
School Bursar
Mrs Kerry Georges
(02392) 370351
Ext. 203
[email protected]
(02392) 370351
[email protected]
Main Reception
Mrs Jean Bullock
(Receptionist)
All general enquiries should be directed to the Main Office (02392) 370351
Admissions
Mrs Claire
Hulme
Miss Hayley
Collishaw
Years 7, 8 &9
Years 10 & 11
(02392) 370351
Ext: 224
(02392) 370351
Ext: 208
[email protected]
[email protected]
For information on Purbrook Park’s Admissions criteria please see our website.
Finance Office
The Finance Team deals with all money matters. Parents with a payment
related enquiry should contact the Finance Team. (02392) 370351 Ext.
214/215
Catering
Mrs Vanessa Cooper
(Catering Manager)
(02392) 370351
Ext: 316
[email protected]
We aim to provide pupils with a wide variety of nutritious snacks and meals
using, wherever possible, fresh locally supplied ingredients. Our Catering
Manager, Mrs Cooper, is always pleased to discuss special dietary
requirements or other issues relating to our catering service.
Site Management
Mr Mark Thomas
(Site Manager)
(02392) 370351
Ext. 211
[email protected]
The Site Manager has responsibility for cleanliness and maintenance as well as
site security.
Page 14
Who’s Who – Mar 2013
SECTION D
CONTACTING OUR
SENIOR LEADERSHIP TEAM
Page 15
Who’s Who – Mar 2013
Headteacher – Mr Paul Foxley
PA: Mrs Lin Dudman (02392) 370351 Ext. 202
For an appointment with the Headteacher, please contact Mrs Lin Dudman.
Lead Assistant Headteacher – Mrs Jane Wood
Admin Support: Mrs Barbara Gulliver (02392) 370351 Ext. 303
If you have an issue relating to the Quality of Teaching and Learning and would
like to discuss this with Mrs Wood please contact Mrs Gulliver.
Assistant Headteacher – Behaviour, Safety, Inclusion &
Years 8 & 9 – Miss Emma Browne
Admin Support: Mrs Claire Hulme (02392) 370351 Ext. 224
If you have an issue relating to Years 8 or 9 and would like to discuss this with
Miss Browne please contact Mrs Hulme. She can also help with enquiries
about Parents’ Evenings.
Assistant Headteacher – Data, Assessment, Achievement &
Years 10 & 11 – Mrs Hannah Brown
Admin Support: Miss Hayley Collishaw (02392) 370351 Ext. 208
If you have an issue relating to Years 10 or 11 and would like to discuss this
with Mrs Brown please contact Miss Collishaw. She can also help with
enquiries about Parents’ Evenings.
Page 16
Who’s Who – Mar 2013
SECTION E
CONTACTING OUR
SUBJECT LEADERS
Page 17
Who’s Who – Mar 2013
Subject Leaders
Subject Leader
Subject
E-mail Address
Mrs C Gissing
English & Drama
[email protected]
Mr R Gunn
Maths and IT
[email protected]
Mr B Lloyd
Science
[email protected]
Miss N Aggett
Modern Foreign
Languages
Physical Education
[email protected]
Miss L Hughes
Ethics & Philosophy
[email protected]
Mrs C Faunch/Mr S
Pykett
Music
[email protected]
[email protected]
Mrs L van den
Braak
Miss M Harris/Mr D Art & Photography
Kirby
Ms J Summers
Mr R Wills
[email protected]
[email protected]
Design &
[email protected]
Technology inc Food
History &
[email protected]
Geography
Page 18
Who’s Who – Mar 2013
[email protected]