NG9-1-1 / NG112: WHAT IS IT?

NG9-1-1 / NG112: WHAT IS IT?
(IT’S MUCH MORE THAN “JUST AN ESInet”)
BILL MERTKA, OFFER MANAGER, NGICC & NG9-1-1
GLOBAL SOLUTIONS & SERVICES, MOTOROLA SOLUTIONS
April 17, 2013 | EENA Emergency Services Workshop – NG112, Track 2 – Riga, Latvia
NEXT GENERATION
PUBLIC SAFETY VISION
NG COMMAND CENTER
NG112 CPE CAD
Console RTCC
Multimedia
Communications
Digital Radio /
Broadband
Integration Platform
Applications Ecosystem
NEXT GENERATION PUBLIC SAFETY
• SIP Multi-media ingress to command center – NG112
• Command Center Transformation - NGICC
• Digital Radio / Broadband out to first responder; broadband in from first responder
NG9-1-1: WHAT IS IT?
(NENA Definitions)
NG9-1-1 (and by extension, NG112):
• The set of network elements, software applications, databases, call taking components,
and operations & management procedures required to provide next generation
emergency services
NENA “i3” Standards / NG112 LTD (req’ts., architecture, and specs)
•
The functional applications/services that form the core of NG9-1-1 / NG112 and run on
Emergency Services IP networks (ESInets)
ESInets
• A privately-managed IP transport network that supports the core routing functional
entities necessary for NG9-1-1 / NG112 call delivery; these include but are not limited to:
the Emergency Services Routing Proxy (ESRP) and the Emergency Call Routing
Function (ECRF). An ESInet can support other Emergency Services applications and is
shared by all agencies which may be involved in any emergency.
Other SDOs (IETF, ATIS, EENA etc.) have also turned their attention to NG9-1-1 / NG112
• EENA has developed the NG112 LTD Standard (currently @ v1.1)
• NENA i3 / EENA NG112 LTD incorporate global IETF standards
• ATIS (North America) has developed a transition standard (RFAI)
NG9-1-1 / NG112 BASICS
NG9-1-1 / NG112 System =
Procedures +
Databases +
i3 Architecture +
ESInet within IP network
It is Much More
Than Just an
“ESInet!”
Source:
NENA NG9-1-1 SYSTEM
NG9-1-1 / NG112 SYSTEM OVERVIEW
Emergency Services IP Networks (ESInets)
Legacy PSAP
Gateway
Clients
Access Networks
Origination Networks
ESInet
Legacy Center
Public Access
IP Networks
NG9-1-1 /
NG112
Core Services
Internet,
Carrier IMS
Networks, etc.
Legacy Selective
Legacy
Network
Router
Gateway
Gateway
NG9-1-1 /
NG112 Center
ESInet
PS LTE
Legacy CircuitSwitched Networks
Call Taker
NG9-1-1 /
NG112 Center /
Command
Center
Dispatcher
Radio
System
Based on EENA Diagram in “Next Generation
112 Long Term Definition,” Version 1.1
Emergency
Responders
HOW IS NG9-1-1 DIFFERENT?
PACKET-BASED (IP) vs. CIRCUIT-SWITCHED ( CAMA, SS7, etc.)
GIS BASED call routing control (vs. legacy telephone number based)
Location data TRANSPORTED with the call (vs. legacy after-call lookup)
ADDITIONAL TYPES of calls and messaging (e.g. multimedia, text, etc.)
VIRTUAL PSAP capabilities (shared core systems; flexible call answer)
Added ALTERNATE ROUTING options (e.g., sensing PSAP status)
Direct control of CALL MANAGEMENT (e.g., policy routing, etc.)
NO LONGER A “LOCAL” SERVICE (interoperability at county, region, state, national level)
Source:
PAGE 7
NG9-1-1 / NG112 IS NOT (JUST)…
VoIP to the PSAP
• Full, “end state” NG9-1-1 involves more than just send calls to a
PSAP over IP / VoIP
• Without location-based routing of “calls”, it is not “NG-baseline,”
let alone “full NG”
Texting to 9-1-1
• An important capability, but NG9-1-1 is MORE than just receiving
text messages (or photos or video, for that matter, at the PSAP)
• Multimedia sessions to the PSAP are important, but NG involves
much more…
NG112 NETWORK DESIGN
PSTN
Caller
Legacy
PSAP
ESInet
LNG
LIS
BCF
BCF
LPG
ESRP
ECRF
VoIP
Caller
ECRF
Carrier
Proxy
ESRP
NG
PSAP
NG112 SOLUTION COMPONENTS
• EMERGENCY SERVICES IP NETWORK (ESINET) – Private, managed IP network
used to transport NG112 calls and data, such as from originating networks / devices
to PSAPs
• LEGACY NETWORK GATEWAY (LNG) – converts originating network legacy signals
to SIP
• LEGACY SELECTIVE ROUTER GATEWAY (LSRG) – enables two-way
communications between ESInet-located PSAPs and PSAPs on legacy networks
• LEGACY PSAP GATEWAY (LPG) – converts SIP to legacy signaling, so that
traditional PSAPs can connect to NG networks
• LOCATION INFORMATION SERVER (LIS) – Provides location to end devices or
other NG elements that request location of a device, based on a series of identifiers
• EMERGENCY CALL ROUTING FUNCTION (ECRF) – Provides location-based
routing of emergency calls based on stored GIS boundary file data
• LOCATION VALIDATION FUNCTION (LVF) – Provides civic address location
validation vs. GIS database information
• EMERGENCY SERVICES ROUTING PROXY (ESRP) w PRF – SIP proxy optimized
for emergency calls that forwards emergency calls
• NG PSAP – Native IP-based PSAP solution, designed according to all of the existing
and future NG standards put out by various global SDOs
DATA SOURCES
Video
Input
Incident Databases
and Criminal
Complaints
Arrest Records
& Photographs
Parole and
Probation
Databases
National Crime
Databases
BRINGING TOGETHER VAST STORES OF DATA
FROM ACROSS THE GOVERNMENT ENTERPRISE
APPLYING ANALYSIS TO TURN
INFORMATION INTO INTELLIGENCE
MAKING THAT INTELLIGENCE ACCESSIBLE BY ALL
TO INFORM OUR DECISIONS AND ACTIONS
CREATING SAFER CITIES
AND THRIVING COMMUNITIES
112 Call
Records
Crime Mapping
Systems
NG112 “USE CASE”
REAL-TIME CRIME CENTER
ACT IN REAL-TIME
A dedicated team of officers monitors inputs from video systems,
sensors and other data sources to detect an incident in real-time as it
unfolds and trigger the appropriate response
BE READY FOR WHAT’S NEXT
Data analytics enable you to better anticipate and forecast, bringing the
advantage of intelligent prediction for proactive planning and response
preparation
CONNECT
WITH THE CITY
TAP THE BEST SOURCE OF
INTELLIGENCE: THE CITY ITSELF.
ENHANCE THE WAY YOU RESPOND
Integrate and correlate multiple sources into one unified view and tie
radio and video system together to deliver critical information to first
responders for improved situational awareness
A REAL-TIME CRIME CENTER IN ACTION
EXAMPLE: AN INDIVIDUAL BRANDISHES A GUN
CITIZEN
Witnesses at the
mall make calls
to 9-1-1
9-1-1 CALL
TAKER
CAD
OPERATOR
answers calls,
fills incident form
and pushes to
CAD operator
enters incident,
dispatches nearby
units, establishes
talk group
REAL-TIME CENTER
OFFICER
Pulls video feed guided by
dispatcher information and
provides tactical support to
officer in the field via RTVI and
radio console
Dispatched to an
entrance,
receives image of
suspect from
commander
PAGE 13
PAGE 13
MOTOROLA SOLUTIONS
MOTOROLA SOLUTIONS CREATES INNOVATIVE PUBLIC
SAFETY SOLUTIONS TRUSTED BY FIRST RESPONDERS FOR
MORE THAN 75 YEARS.
ONE VISION, ONE SOLUTION
FROM ONE COMPANY-MOTOROLA
TRUSTED INNOVATION YESTERDAY, TODAY AND TOMORROW
KEEPING THEM SAFE, HELPING THEM DO THEIR JOB
BETTER
BUILDING SAFER CITIES
CONTACT INFORMATION
BILL MERTKA
OFFER MANAGER, NGICC & NG9-1-1
MOTOROLA SOLUTIONS, INC.
[email protected]
1-847-576-3420
BACKUP SLIDES
NG9-1-1: WHAT IS IT? (2)
NENA NG Baseline:
• A fully compliant NG9-1-1 system must include:
- The functions of today’s E9-1-1 system, replicated in IP protocol and
structures as defined by NENA NG9-1-1 standards, including all
network and PSAP components of the system
- A number of capabilities beyond E9-1-1 functions, such as the basic
ability to support non-voice multimedia, such as text and video
NG9-1-1: WHAT IS IT? (3)
NENA NG Baseline:
• Additional minimally required components or capabilities of baseline
NG9-1-1 include, but are not limited to:
1)
2)
3)
ESInet (Emergency Service IP network)
GIS data creation to support 3 and 6 below, and associated
management tools
Publication of Authoritative NG9-1-1 Validation related Databases
for use by OSPs and Location DB providers to pre-validate civic
addresses (in replacement of MSAG), supported by LVF and LIS
functionality
Publication of Authoritative NG9-1-1 Routing Data for state and
regional levels
Support for legacy originating services via gateways (e.g., access
to traditional ALI databases)
Geospatial controlled IP software call routing function (ECRF and
ESRP)
1
4)
5)
6)
NG9-1-1: WHAT IS IT? (4)
NENA NG Baseline:
• Additional minimally required components or capabilities of baseline
NG9-1-1 include, but are not limited to (con’t.):
7)
The ability to control call routing based upon a policy routing function
(PRF) with standardized methods to define/build and control Policy
Rules
8) Additional data acquisition after call delivery to facilitate call
processing by call taker or other public safety entities
9) Support for transfer of calls with accumulated call taker notes and
added data, or an access key to such data, to any authorized entity
interconnected by ESInets
10) Ability to interconnect with other NG9-1-1 systems and to interwork
with E9-1-1 systems
11) Support for system monitoring/logging/discrepancy reporting
necessary to support troubleshooting and ongoing operation and
maintenance
NG9-1-1 DETAILED ARCHITECTURE
INFORMATION IS EVERYWHERE BUT
CAPTURING IT IS JUST THE START
CITY FLEET
LOCATIONS
TRANSIT
SCHEDULES
CITY
SOCIAL MEDIA
SURVEILLANCE NG112
CSR SERVICE
CAMERAS
CRIME REPORTS REQUEST
INTELLIGENT
SMART
TRAFFIC LIGHTS METERS
NETWORKED
BIKE SHARE
STREET
UPGRADES
UTILITIES
WORKLIST
BUILDING
PERMITS
ZONING
PROJECTS
AIR QUALITY
SENSORS
CONNECTED
TRASH CANS
INSPECTIONS
RECORDS
HEALTH CODE
RECORDS
NETWORKED
METERS
WHAT IS A REAL-TIME CRIME
CENTER?
CALL TAKING
DISPATCH
EMERGENCY
OPERATION
CENTER
FUSION
CENTER
• Aggregates multiple data
sources to improve situation
awareness and help aid in the
response process
• Integrates video system with
radio system, CAD and records
• Puts all information onto on
unified, map view
• Makes video wall actionable
• Integrates existing and new
technology
REAL-TIME
CRIME CENTER
• Staffed by badged officer
Crime Analysts to handle
real-time incidents
IMAGINE
A WORLD WHERE…
A CALL IS SEEN AS IT HAPPENS.
Accidents, gunshots and alarms trigger
intelligent video and dynamic sensorsalerting the command center
Citizen text messages, images and video
are received and immediately available
across the platform
Radio console and NG112 call controls
within CAD speeds communications to
responders and citizens
Incident parameters and GIS information
guide automatic recommendation of
multi-agency units
Incidents generate and update between
CAD systems, improving inter-agency
utilization of resources
Responders receive incident, location and
streaming video over optimized public
safety LTE
Reports are quickly completed from the
field with increased accuracy and speed
IMAGINE
A WORLD WHERE…
RESPONDERS ARE AIDED BY SMART SYSTEMS.
Mission critical video and voice are delivered to
responders via optimized, secure and controlled
public safety LTE
Operational reach expands as text information is
securely sent over LMR radio systems
Customer services applications reduce
emergency call volume as citizens calls route to
the appropriate handling point
Advanced broadband-data devices automatically
synchronize when responders exit their vehicles
Multi-agency and public safety resources
connect and coordinate with one, real-time view
of situations
Deployed mobile-command centers have direct
access to central command and mutual-aid
information
Proactive monitoring and analytics across the
platform result in increased awareness of
community issues
IMAGINE
A WORLD WHERE…
RESPONDERS’ SAFETY IS ACTIVELY MONITORED.
INCIDENT RECONSTRUCTION IS SIMPLIFIED.
A fire fighters vital signs are automatically
monitored with keyword triggers and voice-pitch
measurements
Wearable, in-vehicle and fixed cameras stream
real-time video to the command center
An officer pushes a radio-emergency button to
provide his exact location, prioritize radio traffic
and feed nearby camera video to the command
center
Multimedia records including voice and video
are synchronized for full scenario reconstruction
and keyword search
Scenario reconstruction provides invaluable
tools for prosecution, training and liability
defense
Permissions and digital signatures protect
agency records