Document 6519315

Frequently Asked Questions
®
What is PrimeMail ?
PrimeMail is a full service home delivery pharmacy. Services include:
Filling a new prescription(s)
Refilling your existing prescription(s)
Transferring your prescription(s) to or from PrimeMail
Calling your doctor for a new prescription or renewing an existing prescription
Providing the following:
o Online cost calculators
o Drug interaction information
o 24/7 access to U.S.-based pharmacy staff
What does PrimeMail offer?
PrimeMail offers mail delivery with the highest standards of quality, safety and service for your prescription drug
needs.
Quality – Each prescription is checked by U.S.-based pharmacy staff to make sure it is right. All orders
are dispensed by a pharmacist who oversees each step of the process.
Convenience – Orders are delivered via the U.S. Postal Service to the address of your choice. Standard
shipping is included at no additional charge.
Privacy – Orders are handled with your privacy in mind. Prescriptions are mailed in plain-labeled
packaging. No indication of the contents is on the label.
Safety – Tamper-evident closure helps to protect your package. The special packaging also protects your
drugs from changes in temperature as it is shipped.
Where is PrimeMail located?
Prime is proud to offer multiple mail facilities based in the United States. PrimeMail Member Services is also
located in the United States. NHRMC’s prescriptions will primarily be filled at our state-of the-art facility in Irving,
TX.
How can I get started with PrimeMail?
Any time after January 1, 2014 (or after your benefit effective start date), you can get started using any of the
following ways:
Call Member Services at 877.357.7463 to get your prescriptions filled using PrimeMail
Visit MyPrimeMail.com and request new prescriptions; our highly trained pharmacy staff will take care of
the rest
Fill out an order form and send it to PrimeMail with your prescription(s); order forms can be found at
MyPrimeMail.com
Have your doctor fax a PrimeMail Physician Fax Order Form (available at MyPrimeMail.com) to the fax
number noted on the form
Have your doctor e-prescribe your prescription electronically.
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What should I do if I need my medicine immediately?
Because a first fill at PrimeMail will take five to eight days to receive, ask your doctor for two prescriptions:
One for a supply to fill at a local retail pharmacy for immediate use (typically a 14 to 30
day supply)
One for a 90-day supply to fill at PrimeMail
How do I use PrimeMail services online?
Register through BCBSNC’s website at: www.bcbsnc.com (member tab) or at www.MyPrimeMail.com. You will
need your member ID number from your BCBSNC ID Card. For security reasons, you will also need to provide
your name, date of birth and gender.
The personal information you provide helps identify you each time you order a prescription. The information
ensures that you are the only one who can access your private health information. This also makes refilling an
order easier. If you prefer to not share personal information online, call a member service agent at 877.357.7463.
Family members covered under your pharmacy benefit may need to register separately. Members can register for
their dependents. However, state and federal privacy laws protect the prescription details of adults and
dependents over a certain age. This age varies by state law. Information for dependents under this age may only
be available to the policy holder.
Is my information safe online?
Yes. PrimeMail protects the privacy and the security of your personal information. Your information will not be
shared or sold. PrimeMail uses state-of-the-art 128-bit SSL encryption and identity verification software to keep
transactions with PrimeMail private and secure.
To take advantage of PrimeMail’s online technology, you will need a major web browser that supports 128-bit
encryption (such as Internet Explorer, Firefox, Safari, etc.).
What PrimeMail materials can I find online?
Once logged onto MyPrimeMail.com you can print:
PrimeMail brochures
PrimeMail forms that you can fill out and mail in with your prescription(s)
Fax forms that your doctor can use to write a new prescription and fax into PrimeMail
Prescription claim forms to submit for reimbursement for prescriptions you may have paid for without
using prescription coverage
You can also:
• Update your contact information
• Confirm your drug allergies
• Review your health conditions
• Add or change payment options
• Refill available prescriptions
• Request a renewal of an expired prescription
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Check on the status of an order
View your claim history
Look to see what drugs are on the formulary
Check drug pricing
Review drug interaction information
Locate a local, participating pharmacy
4582 © Prime Therapeutics LLC 09/11 PrimeMail is a registered trademark of Prime Therapeutics LLC.
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How can I get my prescription(s) transferred to PrimeMail?
To get a prescription moved from a local retail pharmacy to PrimeMail, call Member Services at 877.357.7463.
PrimeMail accepts faxed or ePrescribed prescriptions from your doctor for all drugs except Schedule II narcotics.
For those other medicines, the paper copy is required at the pharmacy before the prescription can be filled. This
is required based on federal and state dispensing regulations.
Can my order be faxed to PrimeMail?
Yes, PrimeMail can accept faxed prescriptions from your doctor. However, PrimeMail does not accept faxed
orders from members. Please note that some state laws prohibit the faxing of prescriptions for controlled
substances. Please check with your doctor.
How does my order get processed?
Once your order is received at PrimeMail, the order form and prescription are scanned to keep a digital record of
the order. Once the digital record is created, we will check to make sure your prescription is eligible for coverage.
Pharmacy staff processes all prescriptions. A pharmacist verifies all prescriptions for accuracy.
If there are any issues with your prescription, PrimeMail will contact your doctor. If there are other issues with your
prescription or with the order, PrimeMail will make all attempts to resolve the issue. You will be notified if the issue
is unable to be resolved. You may also be contacted to get additional information or clarification. Your order will
be shipped after all issues are resolved and a pharmacist has verified your order.
Who fills my prescriptions?
All orders are processed by certified pharmacy technicians, all based in the United States. The orders are all
reviewed by registered pharmacists for safety, verification of order information and accuracy. More than a dozen
quality checks are conducted on each order. Medicines are checked several ways:
Barcode matching
Photo-imaging
Weight verification
Electronic tracking
Where does PrimeMail get its medicines?
Prime buys its medicines from reputable, licensed drug wholesalers and manufacturers. Prime’s suppliers must
comply with federal tracking regulations that ensure the medication is the same product that left the manufacturer.
Does the Food and Drug Administration (FDA) monitor the drugs Prime purchases?
Recently, the Food and Drug Administration (FDA) has adopted more strict standards for licensing. Stronger
penalties have been set for companies that create counterfeit medicine or distribute counterfeit medicines. The
FDA uses state-of-the-art electronic tracking technology to follow the drug supply chain.
PrimeMail’s website has VIPPS accreditation through the National Association of Boards of Pharmacy. VIPPSaccredited pharmacies must demonstrate a proven record of quality business practices in regards to patients’
health and safety.
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What medicines are available through PrimeMail?
PrimeMail will make all attempts to get the medicine prescribed by your doctor. If the medicine is not available
through PrimeMail, we will let you know. In some instances, with your permission, PrimeMail can contact your
doctor for an alternative medicine.
Can PrimeMail fill my prescription with a specific generic drug or generic drug manufacturer?
We can help if you require a specific generic drug or manufacturer. Your doctor must write the required
manufacturer on the prescription, along with the reason for the requirement. PrimeMail will make every attempt to
get the specific manufacturer required.
Does PrimeMail fill over-the-counter (OTC) products?
PrimeMail can fill some OTC medicines if your doctor writes a prescription for it and your pharmacy benefit plan
covers the medicine. OTC medicine list may vary by client. Call 877.357.7463 to find out if your OTC prescription
is covered by your benefits.
Does PrimeMail fill Durable Medical Equipment (DME)?
PrimeMail will process your DME prescription. Some examples of DME include paradigm pumps and reservoirs. If
your pharmacy benefit plans covers the product, PrimeMail will dispense.
Are there any medicines PrimeMail is unable to fill?
Listed below are the medicines that PrimeMail does not dispense. These medicines may be dispensed through a
Specialty pharmacy, a physician’s office or a hospital:
• Accutane
• Kogenate
• Serostim
• Actimmune
• Leukine
• Somavert
• Amevive
• Nutropin
• Synagis
• Aralast
• Nutropin AQ
• Temodar
• Avastin
• Nutropin Depot
• Thalomide
• Botox injections
• Prolastin
• Tracleer
• Cerezyme
• Proleukin
• Tisudyne
• Flolan
• Raptiva
• Xeloda
• Fragmin
• Recominate
• Xolair
• Helixate
• Remodulin
• Zavesca
• Infergen
• Sandostatin
• Zamaira
This list could change at any time. Please call Member Services at 877.357.7463 to find out if PrimeMail is able to
dispense your medicine.
Can PrimeMail fill my compound medicines?
PrimeMail can fill compound prescriptions with some limits. Certain prescriptions cannot be compounded at
PrimeMail. To determine if your prescription can be compounded by PrimeMail, contact Member Services at
877.357.7463.
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What if I have questions about my medicine?
Please review the drug information that was sent with your PrimeMail order. PrimeMail includes a Patient
Advisory Leaflet (PAL) for each medicine dispensed The PAL is an informational sheet about your medicine(s)
including what the medicine is for, how to store it, side effects of the medicine, and more.
If you have any questions regarding your medicines please contact Member Services at 877.357.7463 where you
can speak to a pharmacist.
How can I get my prescription refilled?
You can refill your PrimeMail prescription:
Online at MyPrimeMail.com
Mail in the request with a PrimeMail order form
Through PrimeMail’s automated call line
Speak directly with one of our Member Service agents at 877.357.7463
If my prescription drug plan does not cover my prescription but I still need it, can PrimeMail fill it?
PrimeMail only fills prescriptions that are covered through contracted pharmacy benefit plans. For prescriptions
that are not covered by your pharmacy benefit plan, you may have the prescription filled at your local pharmacy.
How soon will I receive my medicine?
Upon receipt of your new prescription or refill request, it may take five to eight business days for you to receive
your order.
How are the prescriptions mailed?
PrimeMail provides standard shipping to the address of your choice for no charge; however prescription cannot
be mailed or received at work through NHRMC. Second day shipping is $15, and overnight shipping is $22. A
physical address is required for second day and overnight shipping. We are not able to ship second day or
overnight to PO Boxes. Shipping costs are subject to change.
PrimeMail provides mail-service delivery to any of the following U.S. Postal Service destinations:
• All 50 states
• APO/FPO addresses
• PO Boxes
• U.S. Territories
How are temperature-sensitive medicines shipped?
Temperature-sensitive medicines that require refrigeration are shipped in an insulated package via second day or
next day overnight. These are shipped at no additional charge to you. To ensure the stability of some refrigerated
medicines, PrimeMail will contact you to validate the shipping address and to inform you when the package is
expected to arrive.
What if my doctor did not include all the information needed on my prescription?
If PrimeMail is unable to process your order due to a lack of information, we will notify you of the delay. PrimeMail
will contact your doctor to get any missing information. Our pharmacists may also contact your doctor to clarify
any questions they may have.
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What if I want/need more medicine than my doctor prescribed?
PrimeMail can’t dispense more that what the doctor has prescribed without doctor authorization.
What are my options if I can’t get my prescription because it is on manufacturer backorder?
PrimeMail will notify you if there is any delay in shipping your order. If the prescribed medicine is not available,
please contact your doctor to discuss options. For short-term fills, you may want to check with your local retail
pharmacy to see if they have the medicine available. Talk to your doctor if you need a short-term prescription.
My medicine is out of stock, when can I expect it?
PrimeMail checks and stocks its inventory daily. If your medicine is out of stock and not on backorder from the
manufacturer, it should be available within 1-2 business days.
Does PrimeMail require payment when I place a request for a prescription to be filled?
It is best to send along payment with your order request. In some cases, PrimeMail can process and ship your
order without payment. For example, your prescription may have a zero dollar copay. Or, the total amount of your
order plus any current balance is under your allowable limit. If the total amount of your order plus any current
balance goes over your credit limit, PrimeMail will notify you to discuss payment so the order can be shipped. To
find out your credit limit, call Member Services at 877.357.7463.
How can I pay for my order?
PrimeMail accepts checks, money orders, Visa, MasterCard, American Express, and Discover. Debit cards for
Health Savings Accounts are also accepted. Credit card information can be entered through MyPrimeMail.com,
Member Services at 877.357.7463 or provided on your order form if it is mailed.
How do I know what payment amount I should include with my PrimeMail order?
To determine your copay or co-insurance for new or refill prescriptions, please contact a Member Service agent at
877.357.7463. The agent will help you determine the cost for each of your prescriptions.
Why did I receive a call from PrimeMail about payment?
If you received a letter or a message from PrimeMail, please call Member Services at 877.357.7463. PrimeMail
may be able to bill your order and send an invoice if the total amount of your order plus any current balance goes
over your allowable limit. If the amount due is more than your credit limit, payment will be required before the
prescription is filled.
Does PrimeMail accept coupons?
PrimeMail does not accept third party coupons. However, PrimeMail may offer promotional coupons where legally
acceptable. PrimeMail also accepts checks from drug manufacturers. See examples:
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ACCEPTED
NOT ACCEPTED
What is the most I can be charged for an order without my permission?
Orders with a total of $199 or less do not require your permission. Please be sure to check drug pricing on
MyPrimeMail.com before placing any orders. Your order can’t be cancelled if it has already been shipped.
Will I receive a courtesy call from PrimeMail when my order total is over a certain amount?
PrimeMail will try to contact you if your order is being processed with a credit card and the total order charges are
$200.00 or greater. This is a courtesy call to inform you of the charges due. PrimeMail will make two call attempts
before your credit card is billed and your order is shipped. To cancel your order, please contact Member Services
at 877.357.7463. If you would like your order to be shipped, no action is needed.
Why did PrimeMail charge the wrong credit card?
PrimeMail keeps the credit card(s) provided on an order form or via the web. If no payment option is listed on your
order form, PrimeMail will use the last valid credit card saved on your account. If you do not want PrimeMail to
keep this information, please contact Member Services at 877.357.7463.
How can I cancel my order?
To cancel your order, contact Member Services immediately at 877.357.7463. Your order can’t be cancelled if it
has already been shipped.
How do I change the shipping address or ship method if I already placed my order?
To make changes to your order, contact Member Services immediately at 877.357.7463. Your order can’t be
changed if it has already been shipped. Remember, you cannot have your prescriptions mailed or received
at work through NHRMC.
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If I have a new drug allergy or health condition, how do I inform PrimeMail to update my account/profile?
To update your drug allergies or health conditions, you can
Mail an updated order form to PrimeMail
Update your account MyPrimeMail.com
Contact PrimeMail Member Services at 877.357.7463
When I receive a call or e-mail from PrimeMail about my order status, do I have to do anything?
PrimeMail makes every attempt to keep you informed through e-mail, phone calls and letters. Notification options,
including how and when you are contacted, can be set on your account at MyPrimeMail.com. You can also
choose how you would like to be contacted on your order form.
Auto-notifications are sent:
When your order is received
If there are any delays in your order prior to shipping
When your order is shipped
Delays in your order may include, but are not limited to, the following:
When PrimeMail requires clarification from your doctor
When your prescription has been denied by your pharmacy benefit plan
When we require additional information from you
PrimeMail will continue to work with your doctor and pharmacy benefit plan to get any issues resolved. PrimeMail
may also contact you directly to let you know the status of your order. PrimeMail will make all attempts to process
your order in a timely manner. If we are unable to resolve issues with your order, you will be notified.
Why am I being called by PrimeMail about my diabetic supplies?
Doctors sometimes write prescriptions for diabetic supplies without instructions. If you have received these
supplies from PrimeMail in the past, we will dispense what you have previously received. If you have not received
any supplies from PrimeMail before, or it has been a year or more since you have received supplies from
PrimeMail, we will contact you. You can also indicate on your order form what supplies you prefer to avoid delays
in your order.
Why am I being called by PrimeMail to change my prescription to a generic drug?
PrimeMail tries to help you get the greatest savings. Switching from a brand-name medicine to a generic medicine
that is equal to the brand-name medicine may result in savings.
We will contact you to let you know about the cost savings you will receive by switching from a brand-name to
generic. If you agree to change to the generic, we will update your prescription on file. If your doctor has written
the prescription as brand only, we will call your doctor for you to ask for permission to change to the prescription
from brand to generic. If approved, your prescription will be processed and shipped. If we are unable to get
approval from your doctor, we will notify you. If you do not wish to receive these calls, please contact Member
Services at 877.357.7463.
4582 © Prime Therapeutics LLC 09/11 PrimeMail is a registered trademark of Prime Therapeutics LLC.
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Why am I being asked by PrimeMail for a form of identification?
Some states require a form of identification to dispense drugs that are controlled substances. Without this
information, PrimeMail will not be able to dispense your prescription. The required information may vary by state.
Some examples of this identification are:
• Driver’s license
• State ID
• Passport
• Social Security Number
• Military ID
Why did I receive a call from PrimeMail about a cold pack order (temperature-sensitive)?
PrimeMail will call you when your prescription is considered to be a cold pack medicine. These medicines require
special handling. This simply means your medicine needs to remain cold. The prescription will be shipped in an
insulated package with ice packs. To ensure the stability of some refrigerated medicines, PrimeMail will contact
you to validate the shipping address and to inform you when the package is expected to arrive.
Why did I receive a call from PrimeMail to verify my name and/or date of birth?
PrimeMail will make sure orders are processed for the correct patient. Occasionally, the information provided with
your order may not match our records. We need to verify information with you before we can proceed.
Your order can be delayed if the information you have provided does not match what your insurance has on
record. If this is the case, please contact your pharmacy benefit plan to have the information updated.
What does it mean if my prescription requires a Prior Authorization or Step Therapy?
When a Prior Authorization is needed, it means your pharmacy benefit plan must approve your prescription before
PrimeMail can fill your order. Step Therapy means you take a “step” approach with your medicines. You may first
need to try a more clinically appropriate or cost effective drug before other drugs are approved by your
prescription drug plan. Certain prescription medicines must be tried without success before other medicines will
be approved. PrimeMail will work with your doctor to validate what drugs have been tried.
For both Prior Authorizations and Step Therapy, PrimeMail will work closely with your doctor to determine if your
claim will be authorized. This process may take up to five to ten business days. Once approval is received,
PrimeMail will ship your medicine. If we are unable to get an approval from your prescription drug plan, PrimeMail
will notify you about the denial.
What does it mean if my prescription is “profiled”?
“Profiled” means your prescription is on file with PrimeMail. The prescription was processed but could not be
dispensed at the time it was sent in. This is usually due to limits of the pharmacy benefit plan.
Limits include:
The prescription is not due for the next fill
The prescription requires Prior Authorization or Step Therapy
Additional payment information can't be obtained after call attempts to the member
The shipping address can't been verified after call attempts to the member
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Prescriptions can be profiled at your request. You could choose this option if you still have medicine on hand and
do not require any more until a later date. When you are ready to get the prescription filled, call Member Services
at 877.357.7463 or visit MyPrimeMail.com to start your order.
What if my order has been shipped, but I have not received it?
Transit times can vary based on how your order is shipped and your location. PrimeMail uses the United Parcel
Service and the U.S. Postal Service for many of its shipments. First Class mail may take 1-5 days, excluding
Sunday. If the order was shipped via priority mail, second day or overnight, a tracking number will be available.
PrimeMail may re-process the order at no additional charge to you if the order was shipped to the correct address
and the package has not been received:
18 days after it was shipped via standard shipping
72 hours after it was shipped via second day service
48 hours after it was shipped via overnight service (excluding Saturday & Sunday)
You can check your order status at MyPrimeMail.com or by contacting Member Services at 877.357.7463.
Why didn’t PrimeMail use the credit I have available on my account?
If no payment option is listed on your order form and you have an available credit card on file, PrimeMail will use
the credit card. If you have supplied a form of payment at the time of your order, PrimeMail will process your order
using the payment provided or any credit you may have. You may still have a credit on file afterwards. Please call
Member Services at 877.357.7463 if assistance is needed.
Why did someone else in my house receive my package?
There could be several reasons that your order was received by someone else. Please contact Member Services
at 877.357.7463 for assistance.
At what age (and for what reason) will PrimeMail ship directly to a dependent?
Orders will be sent directly to members who are 15 years of age or older. All orders for patients younger than 15
years of age will be addressed to the parent or guardian. Prescriptions received together will typically be shipped
as a single return order.
Why was my prescription returned to me?
When a prescription has been returned to you, this means your order has stopped being processed. Reasons for
this include:
Certain medicines are not covered by your pharmacy benefit plan
Prescription could not be filled due to lack of information from your doctor
Prescription was expired
Prescription was post dated
Specialty medicines may not be covered by your pharmacy benefit plan through PrimeMail
Some prescriptions may require compounding that PrimeMail is unable to do
PrimeMail can return your prescription at your request if the prescription has not been filled.
4582 © Prime Therapeutics LLC 09/11 PrimeMail is a registered trademark of Prime Therapeutics LLC.
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Why did I receive a generic drug when I wanted a brand-name drug?
PrimeMail strives to fill your prescription as requested by you and your doctor. If you or your doctor does not
indicate that the brand-name drug is needed, PrimeMail will fill the prescription with the generic equivalent if it is
available. PrimeMail will also ship a generic drug if the brand-name drug is no longer available.
Some medicines are only available as brand-name drugs because a generic equivalent has not yet been
released. When this happens, PrimeMail will fill the order with a brand-name drug. In some instances, with your
permission, PrimeMail can contact your doctor for an alternative medicine.
If you have any questions regarding your order, contact Member Services at 877.357.7463 for assistance.
I received the wrong medicine or medicine strength from what my doctor prescribed.
Please contact Member Services at 877.357.7463 to speak with pharmacy staff.
The medicine I received is not what I ordered.
Please contact Member Services at 877.357.7463 for assistance to review the specifics of the order in question.
The wrong doctor’s name is on my prescription.
Please contact Member Services at 877.357.7463 for assistance to review the specifics of the order in question.
Why is my prescription missing directions?
Please look over the paperwork included with your order. If the instructions for your order are too long to place on
the label, they will be included on a separate document called a Patient Advisory Leaflet (PAL). If there are no
directions with your order, or if you have any questions regarding your order, please contact Member Services at
877.357.7463.
Why was my order shipped to the wrong address?
Orders are shipped to the address that was on the order form included with your order or on file at
MyPrimeMail.com. If there is no address on the order form, PrimeMail will ship to the address on file. If there is
more than one address on file, PrimeMail will make two attempts to call you to check the shipping address. After
two attempts your order is put on hold (profiled). Please contact Member Services at 877.357.7463 for more
information.
What should I do if my prescription was filled for the wrong person?
Please contact Member Services at 877.357.7463 for assistance.
Why am I missing some pills from by bottle or missing a bottle from my order?
It is possible that part of your prescription is coming in a separate package. It may be that part of your prescription
was placed on hold. Check the invoice sent with your order for more information. If you are missing medicine from
your order, contact Member Services at 877.357.7463 for assistance.
Why did I receive my order in two separate packages?
PrimeMail’s goal is to process orders in a timely manner. In the event of a delay, PrimeMail may split an order to
ship the prescriptions that are ready. Your shipment will include documentation to inform you of the split. We will
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continue processing what is left of the order until the full order has been shipped. PrimeMail will also split an order
if it contains prescriptions that are certain controlled substances. You may also request that your order is sent
separately.
Why was my prescription bottle not sealed?
Most medicines dispensed by PrimeMail have a seal on the bottle. Certain medicines will not be sealed due to
required special handling. Your medicine is safe to take if it was received in a package that does not show signs
of tampering. If the package appears to have been tampered, please contact Member Services at 877.357.7463.
Why was my order so expensive?
Prescription costs such as copays and coinsurance may be higher for a variety of reasons such as:
You may have a deductible that has not yet been met
You may be getting a brand-name drug which can have higher co-pays than a generic drug
You may be receiving a drug that is not on your pharmacy benefit plan
How do I know what drugs are covered by my pharmacy benefit plan?
Prescription drugs covered by your pharmacy benefit plan (called a drug list or formulary) can be found online at
MyPrimeMail.com. You can also call Member Services at 877.357.7463 for more detailed information about your
prescription coverage and ways you may be able to save on drug costs.
Why does my medicine look different?
PrimeMail uses various manufacturers licensed in the United States for equivalent drugs. Please review the bottle
and paperwork included in your package for more information. You can also contact Member Services at
877.357.7463, where a pharmacist can answer your questions.
What do I do if my package or prescription was received damaged?
All prescriptions are checked and verified before being packaged. All packages are tamper resistant. In very rare
cases, the package or medicines may be damaged in shipping. If your medicine has been damaged and you are
not comfortable taking the medicine, contact Member Services at 877.357.7463 to speak with a pharmacist for
assistance.
How do I return my medicine to PrimeMail?
PrimeMail will only accept authorized returns. Please contact Member Services at 877.357.7463 for more
information and assistance to determine if you are able to return your prescription.
How can I dispose of the medicine I no longer want, need, use or is expired?
Do not flush any medicine unless the label or patient information instructs you to do so.
Medicine take-back programs are a good way to get rid of expired or unused medicines from your home. This
helps reduce the chance that others may take the medicine by mistake. Contact your city or county government's
household trash and recycling service.
See if there is a medicine take-back program in your community. Learn about any special rules about which
medicines can be taken back.
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If no medicine take-back program is available in your area, you can follow these simple steps to dispose of most
medicines in your household trash:
1. Mix medicines (do NOT crush tablets or capsules) with an unpalatable substance such as kitty litter or
used coffee grounds
2. Place the mixture in a container such as a sealed plastic bag or an empty can
3. Throw the container in your household trash
Contact PrimeMail Member Services at 877.357.7463 for more information.
How do I dispose of syringes and needles?
Discarded syringes with needles present a risk to solid waste workers. They may suffer a needle stick injury when
handling your garbage.
Syringes and needles should be disposed of in a Sharps container. A Sharps container is used to hold used
medical waste. Sharps containers can be purchased at most drug or convenience stores. Syringes, needles and
the Sharps container should NEVER be put into the trash.
Contact your local solid waste disposal department or public health department. Ask for disposal instructions for
your local area. You can also contact The Coalition for Safe Community Needle disposal at 800.643.1643. They
can give you information on safe disposal programs in your area. You can also visit the Environmental Protection
Agency (EPA) website for more information (http://www.epa.gov).
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