N ICHOLE ELSON

N
Expert in planning, organizing, and managing
ICHOLE NELSON
resources to successfully complete project
goals and objectives, while honoring
predetermined constraints.
PROJECT MANAGER / BUSINESS ANALYST
Proactive, performance-driven professional with 11+ years’ progressive expertise in leadership and problem
solving for government, pharmaceutical services, and startup operations. Keen understanding of business priorities,
genuine team player committed to managing operations and projects flawlessly while contributing to revenueproducing activities. Cross-functional communicator easily interfaces with high-profile staff, vendors, and
customers. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on
top of all the details. Recognized for consistent success in developing the processes and procedures to streamline
operations and enhance revenue performance.
Areas of Expertise
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Client Relations
Client/Staff Training
Project Management
Change Management
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Quality Control
Risk Management
Quality Assurance
Resource Management
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Negotiation
Strategic Planning
Systems Development
Workflow Process Analysis
PROFESSIONAL EXPERIENCE
PILSEN, INC., Cleveland, OH
2007–Present
Pilsen is a contract research organization and the only fully integrated bio and pharmaceutical services provider, offering
clinical, commercial, consulting and capital solutions.
Project Manager
Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives,
including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan.
Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively
communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to
take positive action and accountability for assigned work. Direct project portfolios ranging from $10M to $20M. Scope of
responsibilities includes implementing stakeholder requirements for database design and validation.
Selected Accomplishments:
 Handpicked as preferred project manager for multimillion-dollar pharmaceutical research projects, selection
negotiated by study delivery managers, with contract award contingent upon project manager assignment.
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Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or
greater on Customer Satisfaction surveys distributed to study delivery managers during project initiation,
monitoring, and closeout phases.
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Stepped in, turned around, and saved a $5.5M project, successfully restoring client confidence for a five-year,
at-risk project by building and deepening customer relationships for the express purpose of surpassing client
expectations and advancing project status.
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Pioneered innovative team building and cross-functional project management techniques to expedite workflow,
simplify processes, and reduce operating costs.
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Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project
services, and providing supportive documentation for RFP replies to sponsors.
DYNAMIC BUSINESS SOLUTIONS, Columbus, OH
2004–2007
Dynamic Business Solutions was a small, privately held firm helping businesses achieve organizational and personal goals
through training and business service offerings.
Cleveland, OH 44112  Mobile: (216) 952-6897  [email protected]
NICHOLE NELSON
PAGE 2
DYNAMIC BUSINESS SOLUTIONS (Continued)
Contractor/Adjunct Instructor/Instructional Designer
Played a key role in expanding enrollment through personal commitment to curriculum development and quality
instruction. Leveraged extensive experience gained delivering executive presentations to enhance student learning.
Selected Accomplishments:
 Developed and facilitated highly effective Risk Management courses utilizing Blackboard to enhance
participants’ level of performance and personal development.
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Trained and developed five classes of 20 students each, delivering campus-based Anatomy and Physiology,
Customer Service, and Medical Law & Ethics courses.
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Reviewed curriculum and programs to ensure compliance with state mandates. Facilitated integration and
communication of changes and enhancements to existing programs.
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Cultivated and nurtured effective working relationships with executives and upper management, persuading
adoption of improved health and safety measures.
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Applied adult learning concepts while facilitating training for 75 workforce development students, covering
occupational health and safety laws.
UNITED STATES DEPARTMENT OF LABOR/OSHA, Columbus, OH
1999–2004
OSHA ensures safe and healthful working conditions for working men and women by setting and enforcing standards and by
providing training, outreach, education and assistance.
Industrial Hygienist
Selected to analyze, identify, and measure workplace hazards or stressors that caused sickness, impaired health, or
resulted in significant discomfort to workers through chemical, physical, ergonomic, or biological exposures.
Acknowledged as a valued team member and appointed team leader of joint federal/state response task force
during World Trade Center cleanup in February 2002.
Selected Accomplishments:
 Earned notable accolades while working with OSHA in 2002 and 2003, winning Superior Performance Awards,
recognized as the highest award bestowed upon employees for exceeding performance goals.
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Facilitated conferences with employers to discuss purpose, scope, and results of audit findings and activities.
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Performed comprehensive audits to identify, eliminate, and control industrial safety and health hazards.
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Demonstrated high level of integrity while evaluating employer records for regulatory compliance.
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Created high-impact presentations for diverse audiences, including managers, employees, and trade and union groups.
EDUCATION & PROFESSIONAL TRAINING
MBA Candidate, Project Management, UNIVERSITY OF TEXAS, Dallas, TX
BS, Environmental Health Sciences, UNIVERSITY OF ARKANSAS, Little Rock, AR
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HIGHLIGHTS OF PROFESSIONAL DEVELOPMENT:
Project Management Professional (PMP) Certificate Course, Certificate of Completion
Project Management, Graduate Certificate
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COMPUTER SKILLS
Microsoft Excel, Outlook, PowerPoint, Word, Project, SharePoint; Windows NetMeeting; Microsoft LiveMeeting;
Cisco WebEx; CutePDF; Adobe Acrobat; Blackboard e-Education Platform
Cleveland, OH 44112  Mobile: (216) 952-6897  [email protected]