TECHNICAL LEAD SAMPLE HANDS-ON INFORMATION

TECHNICAL LEAD SAMPLE
XXX Lane ▪ Austin, Texas 77584
[email protected] ▪ 832.555.5555
HANDS-ON INFORMATION TECHNOLOGY MANAGER & TECHNICAL LEAD
Project Management — IT Infrastructure & Security Management — Systems Administration
Accomplished hands-on technical leader combines numerous technical credentials with 15+ years of broad IT
experience serving on and guiding technical teams to optimize performance of mission-critical enterprise systems.
Excellent communicator adept at identifying business needs and bridging the gap between functional groups and
technology to foster targeted and innovative solution development. Well respected by peers through demonstrating
passion for technology and performance improvement.
Highlights of my achievements include:
Achieved Critical Infrastructure Uptime Performance of 99.99%
Virtualized Servers for 55% Improvement
Developed Strategies for Annual Cost Savings of $72K
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Core Competencies
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Lifecycle Project Management
Team Leadership
Risk Analysis & Management
Performance Metrics
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Solution Design & Validation
Stakeholder Communications
Requirements Gathering/Analysis
ITIL/Technical Leadership
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Business Analysis & Problem Solving
Disaster Recovery/Business Continuity
Virtualization Strategies
Organizational Change Management
PROFESSIONAL EXPERIENCE
COMPANY NAME WITHHELD – XXX, Texas
2006 to Present
Private academic institution with 8K students, faculty, and staff across 11 colleges and 8 schools of study.
Systems Manager
Lead technical team in IT infrastructure management, including system/network security, disaster recovery and
business continuation, risk assessment and management, system administration, and technical support in 24x7
environment. Craft and execute strategies to enhance IT systems and services. Direct architecture design, development,
and implementation. Prepare project plans complete with scope, milestones, and deliverables. Analyze business
requirements and define technical project specifications. Examine industry best practices and incorporate into existing
business framework.
 Cut annual costs by $50K through deployment, testing, and validation of automated proactive network
vulnerability scanning solution, strengthening network and system security while improving team
productivity.
 Captured 55% improvement in server performance, leveraging virtualization strategy implementing new
servers to replace obsolete hardware and devices.
 Increased critical infrastructure uptime to 99.99% to obtain high-availability, fault-tolerant performance.
 Expanded in-house technical support functions to eliminate third-party contracts for $22K in annual savings.
 Defined proven project management approach that streamlined activities and improved processes for perproject savings averaging more than $21K.
 Led storage infrastructure consolidation project that saved more than $40K.
 Formulated off-site remote disaster recovery strategy that leveraged virtualization to seamlessly transition
between physical and virtual environment in real-time with 0 downtime.
 Directed project management and technical aspects of migration to state-of-the-art, fully redundant network
operations and data center, improving performance, availability, security, and business continuity.
Continued
TECHNICAL LEAD SAMPLE
Page Two ▪ [email protected] ▪ 832.555.5555
COMPANY NAME WITHHELD – XXX, North Carolina
2002 to 2006
Manufacturer of disposable medical products and supplies that acquired BioSafety Division of Maxxim Medical.
Senior IT Specialist
Recruited as IT Help Desk Analyst at Maxxim Medical and named Senior IT Specialist following acquisition by Medical
Action Industries. Directed technical project teams and provided end-user support. Interfaced with stakeholders to
identify technical needs, develop solutions, and define service standards. Collaborated with leadership to devise IT
strategies and project management/service delivery methodologies. Assisted software development/implementation
and system enhancement projects. Coordinated data center and infrastructure management.
 Named Expert Technical Engineer, supporting legacy ERP platform migration to SAP specializing in
networking, storage, data security, and disaster recovery elements of architecture design/implementation.
 Oversaw custom application development, testing, and integration with new SAP ERP system to enable
automated digital printing of safety labels onto products to meet industry and compliance standards.
 Coordinated seamless transition to new email environment, migrating all email systems, services, and users to
secure, high-capacity, and high-availability email solution with 0 downtime and 0 data loss.
 Managed deployment of IP telephony platform to replace PBX switch, serving as Lead Technical Engineer,
extending telecommunications services while increasing quality, security, scalability, and redundancy.
Additional experience of more than 7 years as Executive Steering Council Member with COMPANY NAME; as Certified
e-Commerce Internet Consultant with COMPANY NAME; as Help Desk Administrator with COMPANY NAME;
as IT Analyst with COMPANY NAME; and as IT Network Specialist with COMPANY NAME.
EDUCATION & CREDENTIALS
Bachelor of Science (BS) in Management Information Systems (MIS)
UNIVERSITY NAME WITHHELD
Certified Information Systems Security Professional (CISSP) Candidate (Expected November 2011)
UNIVERSITY NAME WITHHELD
Technical Certifications
ITIL v3 Foundation Certification — Project Management Certification — Data/Telecom Architecture Certification
IT Fundamentals Certification — Windows Server 2003 Certification — WSI e-Commerce Internet Certification
Professional IT Training
VMware Advance Security — Red Hat Linux System Administration — Oracle 11g Security — HP SAN EVA Management
Checkpoint NGX Firewall — Windows 2003 Security Management — Oracle Hyperion Essbase Management
Affiliations
Infragard — SecureWorld Expo — Information Systems Security Association — IT Service Management Forum USA
SELECTED TECHNICAL SKILLS
Platforms:
Microsoft Windows, Linux, MAC OS X, Fabric OS, HPUX, OpenVMS, VMware vSphere/ESX, Vizoncore, IIS
Tools:
C, JavaScript, .NET Framework, PowerShell, Shell Scripting, Flash
Networking:
TCP/IP, SMTP, DNS, DHCP, MPLS, VPN, SNMP, NAT
Security:
Identity/Access Management, Vulnerability Assessment, Data Loss Prevention, Biometrics, Governance,
Incident Analysis, Web Content Filtering, Encryption, Auditing/Compliance, VoIP Safeguards, Firewalls
Solutions:
Active Directory, Symantec Backup Exec, Novell Platespin Migrate, Lumension PatchLink, GFI Server
Network Monitor, ESET NOD32 Enterprise Anti-Virus Server, SAP R/3, Oracle Hyperion Essbase,
Microsoft Exchange Server, Fabric-Connected Fiber-Optic Storage Area Networks (SANs), Vulnerability
Scanners, Avaya IP Office, Blackberry Enterprise Server, HP EVA SMA