IMA-GUI Java 1.7 upgrade User Manual IMA - GUI

IMA-GUI Java 1.7 upgrade User Manual
IMA - GUI
SCR120413-1 Java1.7 IE10 upgrade
Effective Date: Sunday, June 29, 2014
Questions may be directed to:
CenturyLink IT Wholesale Systems Help Desk at 1-888-796-9102
OR
Contact the EIS Team at [email protected].
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IMA-GUI Java 1.7 upgrade –User manual
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Table of Contents
1.0
1.1
2.0
Purpose............................................................................................................................................ 3
Acronyms and Definitions ......................................................................................................... 3
Single java version installed on a Desktop ................................................................................. 4
2.1
Java 1.6 with Internet explorer version 8/9/10 ....................................................................... 4
2.2
Java 1.7 with Internet explorer version 8/9/10 ....................................................................... 5
3.0
Multiple java versions installed on a Desktop ............................................................................ 7
3.1
Multiple Java versions installed with Security level Medium ............................................... 7
3.2
Multiple Java versions with Security level High or Very High .............................................. 9
4.0
Trouble-shooting Tips .................................................................................................................. 11
4.1
How do I know my Security Level .......................................................................................... 11
4.2
What if I cannot save my changes? ...................................................................................... 11
5.0
5.1
Known Error messages ............................................................................................................... 12
No Java Installed ...................................................................................................................... 12
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1.0 Purpose
This document describes the various pop up messages that a user might encounter while
accessing IMA–GUI from their IE browsers with their existing desktop Java versions the 1st time
they use their desktop after the IMA-GUI Java 1.7 upgrade effective from 06/29/2014 or when
they receive a new or re-imaged PC.
Note: In most cases a check box must be selected to prevent the message from showing again.
This document describes the step that CLEC must follow depending upon their desktop
configuration for:

Java version.

How many versions of Java are loaded on their PC.

The Security level set in your browsers. (See section 4.1 for an example)
1.1 Acronyms and Definitions
The following terms and acronyms are used in this document.
Term
Definition
IMA-GUI
Interconnect Mediated Access- Graphical User Interface
IE
Internet Explorer
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2.0 Single java version installed on a Desktop
This section provides IMA-GUI behavior with different desktop versions of Java and Internet
explorer.
2.1 Java 1.6 with Internet explorer version 8/9/10
CLEC Desktop environment
Java Version(s)
1.6.0_30
1.6.0_31
1.6.0_32
1.6.0_33
1.6.0_34
1.6.0_35
1.6.0_37
1.6.0_38
1.6.0_39
1.6.0_41
1.6.0_43
1.6.0_45
Internet explorer
IE 8/ IE 9 /IE 10
Security Level setting on
Java control Panel
-NA-
A. When CLEC tries to access IMA-GUI, the below pop-up window is shown indicating that IMAGUI is signed by a trusted authority (Verisign). This was introduced in Java 1.7 upgrade.
B. CLEC must check “Always trust content from this publisher.” box and click Run to continue.
C. IMA-GUI applet gets loaded and CLEC can start using the IMA-GUI application.
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2.2 Java 1.7 with Internet explorer version 8/9/10
CLEC Desktop environment
Java Version(s)
1.7.0_01
1.7.0_02
1.7.0_03
1.7.0_04
1.7.0_05
1.7.0_06
1.7.0_07
1.7.0_09
1.7.0_10
1.7.0_11
1.7.0_13
1.7.0_15
1.7.0_17
Internet explorer
1.7.0_21 IE 8/ IE 9 /IE 10
1.7.0_25
1.7.0_40
1.7.0_41
1.7.0_45
1.7.0_51
Security Level setting on Java
control Panel
Medium, High & Very High (
This security level setting is
available from Java 1.7.0_10)
A. When CLEC tries to access IMA-GUI, the below pop-up window is shown indicating that IMAGUI is signed by a trusted authority (Verisign). This was introduced in Java 1.7 upgrade.
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B. CLEC must check “Do not show this again for apps from the publisher and location above”
box and click Run to continue
C. IMA-GUI Applet gets loaded and CLEC can start using the IMA-GUI application.
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3.0 Multiple java versions installed on a Desktop
3.1 Multiple Java versions installed with Security level Medium
CLEC Desktop environment
CLEC can have multiple versions of java installed on his desktop between (Java 1.6.0_30
to 1.7.0_51)
Java Version(s)
1.6.0_30
1.6.0_31
1.6.0_32
1.6.0_33
1.6.0_34
1.6.0_35
1.6.0_37
1.6.0_38
1.6.0_39
1.6.0_41
1.6.0_43
1.6.0_45
1.7.0_01
1.7.0_02
1.7.0_03
1.7.0_04
1.7.0_05
1.7.0_06
1.7.0_07
1.7.0_09
1.7.0_10
1.7.0_11
1.7.0_13
1.7.0_15
1.7.0_17
1.7.0_21
1.7.0_25
1.7.0_40
1.7.0_41
1.7.0_45
1.7.0_51
Internet explorer
IE 8/ IE 9 /IE 10
Security Level setting on
Java control Panel
Medium
A. When CLEC tries to access IMA-GUI, the below pop-up window is shown indicating that IMA-GUI
is signed by a trusted authority (Verisign). This was introduced in Java 1.7 upgrade.
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B. CLEC must check “Do not show this again for apps from the publisher and location above” box
and click Run to continue
C. CLEC will see another pop-up window to choose between latest or older version of Java.
 If the latest Java version on the desktop is not higher than 1.7.0_51, then select
“Run with the latest version on your system (Recommended)” and click Continue.
 If latest Java version on the desktop is higher than 1.7.0_51, then select “Allow the
application to run with the requested version (1.6.0.XX) “and click Continue.
D. IMA-GUI applet gets loaded and CLEC can start using the IMA-GUI application.
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3.2 Multiple Java versions with Security level High or Very High
CLEC Desktop environment
CLEC can have multiple versions of java installed on his desktop between (Java 1.6.0_30
to 1.7.0_51)
Java Versions
1.6.0_30
1.6.0_31
1.6.0_32
1.6.0_33
1.6.0_34
1.6.0_35
1.6.0_37
1.6.0_38
1.6.0_39
1.6.0_41
1.6.0_43
1.6.0_45
1.7.0_01
1.7.0_02
1.7.0_03
1.7.0_04
1.7.0_05
1.7.0_06
1.7.0_07
1.7.0_09
1.7.0_10
1.7.0_11
1.7.0_13
1.7.0_15
1.7.0_17
1.7.0_21
1.7.0_25
1.7.0_40
1.7.0_41
1.7.0_45
1.7.0_51
Internet explorer
IE 8/ IE 9 /IE 10
Security Level setting on
Java control Panel
High or Very High
A. When CLEC tries to access IMA-GUI, the below pop-up window is shown indicating that IMA-GUI
is signed by a trusted authority (Verisign). This was introduced in Java 1.7 upgrade.
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B. CLEC must check “Do not show this again for apps from the publisher and location above” box
and click Run to continue
C. CLEC will see another pop-up window to choose between latest or older version of Java.
 If the latest Java version on the desktop is not higher than 1.7.0_51, click “Run with
the latest version”.
 If the latest Java version on the desktop is higher than 1.7.0_51, click “Cancel” and
contact your desktop support to uninstall Java versions higher than 1.7.0_51.
D. IMA-GUI applet gets loaded and CLEC can start using the IMA-GUI application.
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4.0
Trouble-shooting Tips
4.1 How do I know my Security Level
A. Go to your Control Panel and click on Java to open “Java control Panel”
B. Select the “Security” tab on the Java Control Panel
C. Ensure “Enable Java content in the browser” box is checked.
4.2 What if I cannot save my changes?
The security settings in the Java Control Panel is applicable only to the users those who have
installed Java versions 1.7.0_10 or higher.
If you still face this issue with Java version 1.7.0_10 or higher then please contact your
company’s Desktop Support team
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5.0 Known Error messages
5.1 No Java Installed
CLEC will see the below error message if they try to access IMA-GUI without Java installed in
their desktop.
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