Sarix® IXP Series Indoor Box SERVICE MANUAL IXPS1

Sarix® IXP Series Indoor Box
SERVICE MANUAL
IXPS1
IXP11
IXP21
IXP31
IXP51
NO : C158-15-0003
REV : A.1
DATE : Mar-24- 2014
Contents
Precautions ........................................................................................................................................................................... 3
RMA Flow chart ..................................................................................................................................................................... 4
Replacement Parts Flow Chart.............................................................................................................................................. 5
Test Environment Setup ........................................................................................................................................................ 6
Power Supply ........................................................................................................................................................................ 7
Special Test Fixtures & Tools ................................................................................................................................................ 8
Network Connection ............................................................................................................................................................ 10
IP Finder.............................................................................................................................................................................. 13
Function Test....................................................................................................................................................................... 14
Recovery Tool Document .......................................................................................................Error! Bookmark not defined.
Firmware Upload ................................................................................................................................................................. 21
Disassembly Guide ............................................................................................................................................................. 24
PCBA Drawings................................................................................................................................................................... 32
Part Ⅰ
AnnexⅠ: Responsibility Examination.................................................................................................................................... 36
AnnexⅡ: Check Warranty........................................................................................................Error! Bookmark not defined.
AnnexⅢ: Visual inspection ................................................................................................................................................... 38
Part Ⅱ
Annex (A) : Replacement Instructions ....................................................................................Error! Bookmark not defined.
Annex (B) : Spare Parts schematic diagram ....................................................................................................................... 42
Annex (C) : Box Explode ..................................................................................................................................................... 47
Annex (D) : Procurement Services .........................................................................................Error! Bookmark not defined.
2
Precautions

Do not install and/or operate the product in any place which stores or uses flammable or explosive cargo.

It is necessary to install and operate the product in strict accordance with the regulations of the country in question as
well as local electricity safety regulations.

You must make sure that the product is powered off during installation and maintenance.

This unit supports one of the following options as power supply.
(1)
24 VAC: Connect 24V (~) cables to terminals ~24 VAC
(2)
PoE: Connect the RJ-45 network connector to a PoE compatible network device that supplied power through the
Ethernet cable.
Any direct connection with voltage higher than specified voltage is prohibited.

Don't operate the product when the environment doesn't accord with its requirements. Please refer to the Installation &
Operation Guide of the product for environmental requirements.

Please be careful during the installation or during the repair process. Any mistakes such as the pan/tilt module or the
mount cap falling to the ground may result in major damage.

This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD damage to this product, use ESD safe
practices during installation. Before touching, adjusting or handling this product, correctly attach an ESD wrist strap to
your wrist and appropriately discharge your body and tools.
Before You Start

Requirements for installation and maintenance personnel:
All the installation and maintenance work related to the product must be conducted by technical personnel who have
the necessary qualifications.
Basic requirements

All electrical work must observe the latest local electricity laws and fireproof regulations as well as related laws and
regulations.

3
Please operate the product according to the requirements given for its conditions of operation.
RMA Flow chart
RMA Request
Check Warranty Status
Out Limited Warranty
In Limited Warranty
Responsibility Examination
External damage
Water Seepage
Poorly assembled
Visual inspection
Nomal
Test Environment Setup
Check Power Supply
Some features can't be used
Pass
Disassembly Guide
IP Finder
【 PELCO Test Program】
Default
(Press for more than 5 seconds)
PCBA
Disassembly Guide
Network Connection
No Signal
No Image
Customers set password
Other Issues
Connection OK
Full-Function test
Test OK
Old version
Firmware Version Check
Current Version
Update the firmware version
Hardware Factory Default
1.Reboot and change power source
2.Confirm Firmware version and image
Root Cause and Escape Point
4
Function Failure
Natural disasters
Lightning Stroke
Over Voltage
Replacement Parts Flow Chart
Replacement Parts
Confirm Replacement Parts
Spare Parts
Inventor confirmation
No inventory
Procurement Service
Change Components
OK
Full-Function test
Update the firmware version
Hardware Factory Default
Close and Return
5
NG
Test Environment Setup

Camera connections and features
① Lens
② Micro-SD Card: To record images when events happen.
③ Default: Using a small tool, such as a paper clip, hold down the reset button longer than 5 seconds to reset the camera
to factory defaults.
④ Reset: Using a small tool, such as a paper clip, press the reset button briefly and release to restart the camera.
⑤ Audio In,Alarm In/ Out
Audio In: Connect to device that responds to audio signals.
Alarm In / Out: Connect to device that responds to alarm signals.
⑥ Power LED: The LED lights on when power is applied.
⑦ 24 VAC Power: Supports 24 VAC as the power source.
⑧ RJ-45 Network Port: Connects the camera to the IP network. Also supplies power to the camera through the network
using PoE. If PoE is not available, the camera is prewired for 24 VAC.
⑨ Ethernet Link LED: Solid green light stands for a live connection is established.
⑩ Ethernet Activity LED: Amber flashing indicates data is being transmitted / received by the unit.
⑪ Mount Screw Hole: Both top and bottom of the camera housing have one mount screw hole for mounting the camera.
Use a standard 1/4”-20 screw to mount the camera in the desired location.
6
Power Supply

Connecting the Wires
This unit supports one of the following options as power supply.

24 VAC: Connect 24V (~) cables to terminals ~24 VAC

PoE: Connect the RJ-45 network connector to a PoE compatible network device that supplied power through the
Ethernet cable.

(Optional) Insert audio cable and alarm cable to the unit, and connect the network cable to the RJ-45network port of a
switch.

Action (ACT) & Link (LINK): LED indicators. The LED indicators showthe status as below:
Color
Status
Indication
Green
On
Network connection is established.
Off
No Network connection
Blinking
Network is active
On
Collision occurs
Off
Network is inactive
Orange
7
Special Test Fixtures & Tools

Test Fixtures & Tools
I/O Testing Fixture (ALARM IN/OUT&AUDIO)
GPIO fixture power supply: Mini-B USB connector with
USB cable to connect it to a computer
Debug Board Set
8
T6 Torx screw driver
Dome
Box
Bullet
9
Network Connection

Network Topology
The camera can deliver video images and audio in real time using the Internet and Intranet. It's equipped with Ethernet
RJ-45 network interface.

System Requirements
Below table lists the minimum requirement to implement and operate a unit. Network and processor bandwidth limitations
might cause the video stream to pause or appear pixilated when additional Web-interface users connect to the camera.
Decrease the images per second (ips), resolution, compression, or bit rate settings of the Web interface video streams to
compensate for network/processor limitations
System Hardware
CPU
Intel® Pentium® 4 microprocessor, 2.4GHz or equivalent
RMA
1GB or above
Monitor
Minimum of 1024x768 resolution, 16-or 32-bit pixel color resolution
System Software
Operating System
Microsoft Windows XP, Vista 32 and 64 bit, Win7 32 and 64 bit
Browser
Microsoft IE 8.0 and later
Media Player
Pelco Media Player or QuickTime ® 7.6.5 for Windows XP, Windows Vista, and Windows 7; or
QuickTime 7.6.4 for Mac OS X10.4 (or later)
Unit
Power Supply
AC 24V/PoE
Note:
1.
All the installation and operations should comply with your local electricity safety rules.
2.
Pelco Media Player is recommended for control, smoothness, and reduced latency as compared to QuickTime. The
PMP is downloadable from Pelco web site: www.pelco.com/mediaplayer.
3.
This product is not compatible with QuickTime version 7.6.4 for Windows XP or Windows Vista. If you have this version
installed on your PC, you will need to upgrade to QuickTime version 7.6.5.
Caution:
To avoid damage to the unit, never connect more than one type of power supply (PoE IEEE802.3 Ethernet Class 3 or AC 24V
power plug) at the same time.
10

Default IP address
The unit’s default IP address is 192.168.0.20 and sub mask is 255.255.255.0. When setting default IP address of
192.168.0.20 the camera will check to see if that address is already in use and will bump the last octet of the address by 1 if
it is. The bump last octet of IP Address by 1 will continue until an unused IP address is found.
However, if you have a DHCP server in your network, the unit would obtain an IP address automatically from the DHCP
server so that you don’t need to change the camera’s IP address. The factory default is DHCP On and 192.168.0.20
assignment only occurs when camera is set for DHCP but a DHCP server does not respond to request for an IP address.
Connecting from a computer & Viewing Preparation

Using Pelco Device Utility 2.2 software to Get Camera’s IP Address
Pelco Device Utility 2.2 software is a utility program that helps users to manage and configure the camera. Use the utility to
find the IP address since the default option is to obtain an IP address via DHCP and therefore the IP address will NOT be
known. Steps to get the utility program running are listed below.
1
According the installation instructions to finis installing the Device Utility 2.2 to the computer.
2
Log in to the Device Utility by entering the camera’s User name and Password. In the window, enter the default user
name: admin and password: admin, then click Enter DU2 button to log in."
3
In the Manage Devices page, you can click Refresh Device List or Add New Device to search for the devices.
4
From the Device List, you can get series information about camera, IP Address included.
For more information about using DU2, click this green icon " [ ? ] " on the upper-right corner of the Device Utility 2 page to
get the Device_ Utility_ 2_Help.

Connecting from a computer
1
Check whether if the networking available between the unit and the computer by executing ping the default IPaddress.
Start a command prompt (Windows: from the Start Menu, select Program. Select Accessories and choose Command
Prompt.), and type “Ping 192.168.0.20”. If the message “Reply from…” appears, it meansthe connection is available."
2
Start Internet Explorer and enter IP address: 192.168.0.20. A login window should pop up. In the window, enter the
default user name: admin and password: admin to log in. "
11

Viewing Preparation
Images of the unit can be viewed through Microsoft Internet Explorer 8 or later. Before viewing, follow these steps to enable
the display.
1.
Enable Cookies On the Privacy tab, move the settings slider to Low or Accept All Cookies.
2.
Change Security in Internet options and lick Custom Level to open the Security Settings – Internet Zonescreen.
NOTE: If the camera operates inside of the intranet, click the Intranet icon. If the camera operates outside of the intranet,
click the Internet icon.
3.
Scroll down to the ActiveX controls and plug-ins radio buttons and set as follows:
①
【Download signed ActiveX controls】→ Prompt (recommended)
②
【Download unsigned ActiveX controls】→ Prompt
③
【Automatic prompting for ActiveX controls】→ Enable
④
【Run ActiveX controls and plug-ins】→ Enable
⑤
【Script ActiveX controls marked safe for scripting*】→ Enable
4.
Press OK to save the settings.
5.
Close all Microsoft Internet Explorer Windows and restart a new window. This will allow the new settingstaking effect.
6.
Type your setting IP address into the browser.
7.
Then you should be able to see the camera image screen.
12
IP Finder

IP Finder
Start the program 【 PELCO Test Program ：C120A_PT】
Step 1.
Press […] to select IPFINDER.
Step 2.
Press [SEARCH] to find IP ADDRESS.
Step 3.
Check if the camera [IPADDRESS] is displayed on the window.
Step 4.
Press [SELECTCAMERA] toexit IPFINDER.
Step 5.
Press [X] to exit PELCO Test Program.
13
Function Test
● Start the program 【 PELCO Test Program ：C120A_PT】
Find the IP of camera and start test.
Step 1.
Press […] to select IPFINDER
Step 2.
Press [SEARCH] to find IP ADDRESS
Step 3.
Check if the camera [IPADDRESS] is displayed on the window
Step 4.
Press [SELECTCAMERA] toexit IPFINDER
Step 5.
Press [Start]to Start the PELCO Test Program
Step 6.
MAC address and Serial Number of camera will be shown.
14

Audio test
Step 1.
Insert the GPIO fixture---I/O Testing (ALARM IN/OUT&AUDIO)
GPIO fixture power supply: Mini-B USB
Step 2.
Insert your microphone to the Audio in
Step 3.
Press [AUDIO_TEST] button
Step 4.
Use microphone to test audio in and audio out

SD Card test
Step 1.
Insert the SD card.
Step 2.
Press [SD_TEST] button.
Check SD card is detected.
Step 3.
15
If cannot detect SD card or circuitry has problem, it will show fail message

Day & Night
Step 1.
Go to web select
open stream in new window.
New Window
Open stream in new window
Step 2.
Press [GPIO_DAY_NIGHT] button.
Step 3.
The camera switches day mode and night mode several times and the live view change to color and B/W.
16
17

Alarm In & Out
Step 1.
Insert the GPIO fixture---I/O Testing (ALARM IN/OUT&AUDIO)
Step 2.
Press [GPIO_ALARM_IN_OUT] button.
Step 3.
Use GPIO board to detect alarm in and alarm out signal.
Press the green button

GPIO Default
Step 1.
Press [GPIO_DEFAULT] button in test program.
Step 2.
Press the [Default] button in camera within 10 seconds.
Step 3.
[Success]: Gpio Default Success
Step 4.
[Fail or No action]: data 0x00000001
18

IR test
Step 1.
Press [IR_TEST] button and the IR LED is turn on.
Step 2.
Press [IR_TEST] button again and the IR LED is turn off.
Step 3.
If camera doesn’t support IR, it will show “No Support IR Test”

Zoom/Focus Control
Zoom and focus control of motorized lens test
Step 1.
Set up test patterns in normal light environment.
Step 2.
Go to web select [Imaging] →[Focus]
Step 3.
Set Focus Mode: ◎ Auto
Step 4.
Press [Focus Home]
Step 5.
Adjust the zoom (W /T) and focus (N /F), make sure the two sides are over focus.
Step 5.1. WideOver focus confirmation: Adjust Wide & Tele to Wide end, then adjust Near & Far(∞) to make sure the Wide
range is over focus.
Focus
Over Focus
19
Step 5.2.Tele Over focus confirmation: Adjust Wide & Tele to Tele end, then adjust Near & Far(∞) to make sure the Tele
range is over focus.
Focus
Over Focus
20
Recovery Tool Procedure
Replacing the “Main Processor Board”, “Lens/Sensor Module”, or both. Refer to the TSB posted to Epsilon.
Firmware Upload (USB)
Refer to the TSB posted to Epsilon.
Firmware Upload (.PPM file)

Firmware Upload
Step 1.
Go to web select [System] →Press [Firmware]
Step 2.
Press [Browse] to select the firmware file. Press [Upload].
Step 3.
Specify the firmware to upload.
Step 4.
When pressing “Update” button, a warning message “Are you sure want to update the camera firmware?”.
21
22
Step 5.
Select Upgrade Firmware. The Firmware Upgrade window is now displayed.
Once firmware update succeeds, the web page must display the following message on web page
Step 6.
Refresh Web page must be executed after firmware update.
Step 7.
After firmware update and rebooting, check the “Current Version Description”.
Go to web select [System] →Click [Information]
[Notice]
During firmware update procedures if the camera confronts any unexpected contingency like, for example, power cut,
camera must keep the previous firmware and must work properly after the interruption is over.
23
Disassembly Guide
Step 1.
Part Number C2
Remove the rear plate.
Unscrew 4 torx screws ( M2x0.4Px5L T6)
(Torque: 2.5+0.5kgf.cm)
Step 2.
Part Number B1
Remove the top cover.
Unscrew 2 torx screws ( M2x0.4Px5L T6)
(Torque: 2.5+0.5kgf.cm)
Note: Use the Calibration tool to do correct when you replaced the lens and PCBA, firstly you need to disassemble the unit to
this step and insert the Debug Board Set into P104.
24
Step 3.
Part Number B2
Remove the bottom cover.
Unscrew 2 torx screws ( M2x0.4Px5L T6)
(Torque: 2.5+0.5kgf.cm)
Step 4.
25
Part Number A1/A2/A3
Step 4.1.
Remove the black tape
Remove the FPC of Sensor PCB ASSY (P102)
Step 4.2.
Pull up the two sides of P102 tenon
Remove FPC by gently pulling it.
Step 4.3.
Remove ABF sensor cable (P111)
Remove Motor ASSY cable (P110)
26
Step 4.4.
Remove D/N module switch cable (P108)
Remove iris cable (P107)
Part Number G4
Step 4.5.
Unscrew 2 screws (M2*4mm)
(Torque: 2.5+0.5kgf.cm)
Step 5.
Part Number G1/G2
Remove the FPC of Sensor PCB ASSY (P800)
Pull up the two sides of P800 tenon.
Remove FPC by gently pulling it.
27
Step 6.
Part Number A4
Remove Motor ASSY
Unscrew 2 screws (M2x0.4Px16L)
(Torque: 2.5+0.5kgf.cm)
28
Step 7.
Part Number F1
Remove ABF sensor board
Remove ABF cable (P901)
Unscrew 1 screw (M2x0.4Px5L)
(Torque: 2.0+0.5kgf.cm)
29
ABF sensor board
ABF sensor board
Top
Bottom
Step 8.
Part Number E1/E2
Remove Power board
Remove 40mm 12pin cable (P501)
Unscrew 4 screws (M2*4mm)
(Torque: 2.5+0.5kgf.cm)
30
Power board
Power board
Top
Bottom
Step 9.
Part Number D1/D2/D3
Remove the Main board
Remove the 40mm 12pin cable (P103)
Unscrew 4 screws (M2*4mm)
(Torque: 2.5+0.5kgf.cm)
Main board
Main board
Top
Bottom
MainBracket
31
PCBA Drawings
Parts Name
Sensor PCB ASSY.
Top Silkscreen Overlay
Bottom Silkscreen Overlay
Parts Name
Sensor PCB ASSY.
Top Silkscreen Overlay
32
Bottom Silkscreen Overlay
Parts Name
ABF SENSOR PCB ASSY.
Top Silkscreen Overlay
Parts Name
Main PCB ASSY.
Top Silkscreen Overlay
33
Bottom Silkscreen Overlay
Bottom Silkscreen Overlay
Parts Name
PWR PCB ASSY.
Top Silkscreen Overlay
34
Bottom Silkscreen Overlay
35
Responsibility Examination
Customer responsibility
Assembly
Incorrect installation.
They were damaged by a fall down or a shock.
They were damaged by incorrect operation or maintenance.
Repaired or disassembled without authorization.
Water Seepage
Indoor Dome product seepage.
The water was entered by incorrect assembly.
Lightning Stroke
&
Environment
The ICs broken.
The capacitors broken.
The components were burned.
The power board was burned.
The PCB's copper foil was burned then made the PCB disconnect.
The PCB's pad was peeling off.
The Surge Absorber has short-circuited.
The Zener Diode was struck by lightning and is now short-circuited.
The customer used the incorrect input voltage.
They were damaged by a outside power supply.
They were damaged by a natural disaster.
Operation
Firmware Update Failure.
The pin of RJ45 connector has sunken.
They were damaged by a software update.
They were damaged by incorrect operation or environmental equipment.
Warranty
Out of warranty.
No serial number label.
Non - original serial number label
The label cannot be distinguishable.
They were damaged by being moved or transported.
36
Serial Number Scheme
S/N：□ □
①
②
□ □
③
④
□ □ □ □ □
⑤
⑥
⑦
⑧
⑨
Production serial number：00000~99999
Manufacturing month：
First half of the year--1~6 = Jan~Jun
Second half of the year-- 1~6 =Jul~Dec
1 = First half of the year
2 = Second half of the year
Manufacturing Year： 2013 --> 3
2014 --> 4
Manufacturer code：T=> Taiwan Wugu Factory
C=> China Kunshan Factory
Example：
S/N：T31400765
S/N：T32500916
T = Taiwan Wugu Factory
T = Taiwan Wugu Factory
3 = 2103
3 = 2103
1 = First half of the year
2 = Second half of the year
4 = April
5 = November
00765 = Production serial number
00916 = Production serial number
Manufactured Date：April-13
Manufactured Date：November-13
S/N：C32200987
S/N：C32601234
C = China Kunshan Factory
C = China Kunshan Factory
3 = 2103
3 = 2103
2 = Second half of the year
2 = Second half of the year
2 = August
6 = December
00987 = Production serial number
01234 = Production serial number
Manufactured Date：August-13
Manufactured Date：December-13
37
Visual Inspection
Improper Assembly
RJ45 PIN Hollow
External forces crushed RJ45 pin
38
RJ45 PIN Hollow
Indoor Dome product water leakage
39
Lightning Stroke
40
Troubleshooting
Parts
Lens module ASSY
Problem Description
No Image
Image NG
Screen Flicker
Focus NG
Motor NG
Color Deviation
Screw Thread NG
Day/Night Switch NG
Main PCB ASSY
Function is unusual(Dysfunction)
No Image
Image NG
Video Out NG
Can't read memory card
Screen Flicker
Color Deviation
Day/Night Switch NG
IR LED no boot
PWR PCB ASSY
No Signal
No Power
Alarm NG
Audio NG
No network connection
PoE NG
Memory card PCB ASSY
Sensor board
(PoE No Power)
Can't read memory card
No Image
Image NG
Screen Flicker
Black and White vertical lines
Color Deviation
IR PCB ASSY
LED NG
Light sensor NG
IR LED no boot
Coaxial Cable
No Image
Image NG
Screen Flicker
FPC
RJ-45 PCB ASSY
Can't read memory card
RJ45 Connector pin hollow
PoE NG
(PoE No Power)
No network connection
41
Spare Parts
42
A1
Front ASSY-SD/1M
A2
Front ASSY-2M/3M
A3
Front ASSY-5M
A4
Motor ASSY
B1
Top cover
B2
Bottom cover
43
C1
Main bracket
C2
rear plate
D1
SD / 1M main board
D2
2M / 3M main board
D3
5M main board
E1
C158APower board Class2
44
E2
C158APower board Class3
F1
ABF sensor board
G1
FPC for SD 1M 5M
G2
FPC for 2M 3M
G3
40mm 12pin cable (Main to PWR)
G4
iris cable
45
G5
ABF cable
H1
Screws M2x0.4P M2*4mm
H2
Screws M2x0.4Px5L FPH(T6)3.5x0.8
H3
Screws M2x0.4Px16L
H4
manual CD
H5
Box quick start quide (QSG)
46
I1
accessory pack
I2
individual box
I3
Carton
I4
Plastic bag
Exploded View Drawing
FIGURE: BOX EXPLODED VIEW
47
TABLE: BOX EXPLODED VIEW
Item
48
Part Number
Part Name
1
ZPPEL-C158OSP-WN
Front Optics ASSY-SD/1M
1
ZPPEL-C158OSP-WO
Front Optics ASSY-2M/3M
1
ZPPEL-C158OSP-WP
Front Optics ASSY-5M
2
ZPPEL-C158OSP-VU
ABF sensor board
3
ZPPEL-C158OSP-Z0
Front Optics Motor ASSY
4
ZM82-0100268G
Screws M2x0.4Px16L
5
ZM82-0100268G
Screws M2x0.4Px5L FPH(T6)3.5x0.8
6
ZM03-4000199G
Bottom cover
7
ZM82-0110201G
Screws M2x0.4P M2*4mm
8
ZPPEL-C158OSP-QQ
C158APower board Class2
8
ZPPEL-C158OSP-QR
C158APower board Class3
9
ZE7A-700020G
Iris cable
10
ZM02-4000224G
Top cover
11
ZPPEL-C158OSP-YN
SD/1M main board
11
ZPPEL-C158OSP-YO
2M/3M main board
11
ZPPEL-C158OSP-YP
5M main board
12
ZM06-4000358G
Main bracket
13
ZM10-4000237G
Rear plate
CONTACT INFORMATION
If any further information should be needed regarding this service bulletin, please contact Pelco’s Product Support staff at
the addresses or numbers below.
Telephone:
+1-800-289-9100 (within the USA only) +1 559-292-1981
Fax:
+1 559-348-1120
E-Mail:
[email protected]
POSTAL AND PARCEL ADDRESS
United States, Clovis California
Pelco World Headquarters
3500 Pelco Way
Clovis, CA 93612-5699 USA
Pelco World Headquarters • 3500 Pelco Way • Clovis CA, 93612 • USA
Telephone +1 559-292-1981 • Fax +1 559-348-1120
49