CA Unified Infrastructure Management for Cisco VoIP At a Glance

DATA SHEET
CA Unified Infrastructure Management
for Cisco VoIP
At a Glance
Monitoring VoIP networks is vital—even the slightest changes in performance can have a dramatic impact on the quality
of services end user experience. CA Unified Infrastructure Management (CA UIM, formerly CA Nimsoft Monitor) for
Cisco VoIP compiles, analyzes and monitors performance data to provide real-time tracking and historical reporting of the
entire VoIP infrastructure, including VoIP networks, call activity and messaging. CA UIM delivers this vital information via
alarms, operator consoles, business dashboards, long-term trend reports and SLA compliance reports.
Key Benefits/Results
• Improved performance and uptime
• Enhanced resource optimization
• Increased SLA compliance
Key Features
• Proactive monitoring of VoIP platforms,
network performance, call activity and VoIP
messaging
• Centralized, cohesive view of performance
• Instant alerts and real-time dashboards
Business Challenges
VoIP is increasingly relied upon to deliver vital communications services for organizations
around the world. To ensure these services meet the reliability and quality demands of end
users, organizations must be able to monitor and proactively manage every component
within their VoIP infrastructure, including not only the underlying VoIP networks and
components, but all the services that run on those networks.
Solution overview
CA UIM for Cisco VoIP offers organizations a centralized, cohesive way to manage all the
VoIP systems and services that play a role in the quality of service end users ultimately
experience. With CA UIM, organizations can more effectively ensure continuous SLA
compliance and end-user satisfaction. CA UIM solutions enable organizations to monitor
these vital systems within their VoIP infrastructure:
•VoIP networks. CA UIM for Cisco IP SLA performs traffic simulations across Cisco devices
to proactively detect and preempt excessive jitter, packet loss and high latency.
•VoIP call activity. CA UIM for Cisco Unified Communications Manager monitors all
aspects of call activity in the Cisco VoIP environment, including Unified Communications
Manager services, Cisco Unity Connection, Cisco Unified Presence, Cisco Contact Center
Express and other Cisco products supporting the AXL interface. CA UIM can track the
metrics that the target Cisco device publishes via the Cisco AXL API.
•VoIP messaging. CA UIM for Cisco Unity offers a comprehensive picture of the
performance of both the Unity server operating system and all key messaging processes
and services—including calls, log ins, greetings, playback, recording and more—to ensure
the end-user’s messaging experience is efficient, reliable and productive.
CA UIM FOR CISCO VOIP
Critical Differentiators
Monitor VoIP networks
CA UIM for Cisco IP SLA provides an easy to
use, scalable and cost effective solution for
configuring IP service level monitoring for
Cisco devices. With CA UIM, organizations
can effectively understand the traffic
characteristics of the network to ensure high
quality service levels and SLA compliance.
In addition, CA UIM helps organizations
manage the introduction of new
applications, and effectively assess
performance both before and after
applications go online, to make sure any
performance impact is immediately
identified and addressed.
Monitor VoIP call activity
CA UIM for Cisco Unified Communications
Manager monitors and manages key
performance metrics and services on Unified
Communications Manager servers. CA UIM
contains an intuitive user interface that
makes it easy for administrators to define
hosts to be monitored, activate/deactivate
checkpoints and configure thresholds. The
solution’s advanced monitoring capabilities
can be achieved without installing any
software on the Cisco Unified
Communications Manager servers, and it
can be extended to monitor all available
Cisco performance objects. In addition,
CA UIM delivers vital performance data
via alarms, operator consoles, business
dashboards, long-term trend reports and
SLA compliance reports.
Monitor VoIP messaging
Cisco Unity plays a essential role in all of
an enterprise’s employee communications,
so consequently, its performance is vital.
CA UIM for Cisco Unity offers a comprehensive
picture of the performance of the complete
Unity system, performing extensive
collection and analysis of key messaging
performance metrics. With CA UIM,
organizations can monitor:
•Cisco Unity Server operating systems.
The underlying server operating system—
including CPU utilization, memory, disk
and network—is monitored to expose
problematic resource trends before it
can impact messaging availability
and performance.
•Cisco Unity messaging services. Focused
monitoring is applied to key Cisco Unity
messaging processes and services—
including calls, log ins, greetings, playback,
recording and more—to ensure the
end-user’s messaging experience is
efficient, reliable and productive.
With CA UIM, organizations can monitor:
•Email servers. In most cases, Microsoft
Exchange is tightly integrated with Unity
to house user in boxes. CA UIM for
Exchange Reporting solution offers an
effective way to track and report on an
organization’s Exchange email system.
•Web servers. Microsoft IIS is typically
used to host Unity Web interfaces and
applications, and with CA UIM for
Microsoft IIS, organizations gain a
powerful solution for efficiently monitoring
all IIS server activity.
•Databases. In Unity environments, SQL
Server typically is used to store and
manage the associated .wav files of
voicemails, fax files and other data that
Unity processes. The SQL Server Monitoring
Probe can be used to constantly monitor
the internal performance and space
allocation in the SQL Server database.
Monitor the Unity ecosystem
With CA UIM, organizations can monitor
and manage, from a single console, the
myriad interrelated systems that make up
their infrastructure, including applications,
servers and networking components. This
comprehensive visibility is particularly
critical in a Unity environment, which is
comprised not only of the Unity server, but
the underlying IP network, and a range of
servers and databases—all of which must be
operating effectively to ensure effective end
user services.
For more information, please visit ca.com/uim
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