News & Views BroadSoft 2014 Connections Topline on Unified Communications & Collaboration

Volume 15 Issue #20 21-October-14
News & Views
on Unified Communications & Collaboration
BroadSoft 2014 Connections Topline
Bill Haskins, [email protected] and Dave Michels, [email protected]
On October 13, BroadSoft kicked off its 2014
Connections conference, a gathering that included over
1000 BroadSoft partners, developers, integrators,
and of course, Wainhouse Research. Bill and
Dave were invited this year to present
their findings in an extended research
project evaluating the top
BroadSoft-based UCaaS offerings,
as published in the 2014
Wainhouse Research BroadSoft
Provider Power Rankings. Of
course, BroadSoft took the
opportunity to demo its latest
and greatest features and
functionality. Here’s what stood
out:
•
•
WebRTC, Front and Center —
you couldn’t turn around and not
bump into WebRTC at this year’s
Connections. In practice, we saw
WebRTC fueling a new browser-based UC experience,
allowing an attendee to join an audio / video / web
conference on the BroadSoft platform. No add-in is
required for compatible browsers. BroadSoft also
announced the launch of BroadSoft Labs for WebRTC
— an online development environment intended
to accelerate the deployment of WebRTC-based UC
services on the BroadSoft platform.
UC Upgrades — along with the WebRTC attendee,
BroadSoft demoed a full featured and complete UC
experience — showing the traditional escalation
from audio to video to desktop collaboration
with up to 200 attendees per conference. Of note,
BroadSoft unveiled My Room group collaboration
functionality — think of it as a persistent virtual
meeting room supporting UC One collaboration as
well as standard SIP-based video equipment.
BroadSoft also rolled out Apple iBeacon
integration — providing enhanced
location services within a work
environment, i.e. at your desk
or in a conference room.
• BroadCloud is here
— BroadSoft has been
grooming its wholesale
cloud for years, and
it was referenced
repeatedly throughout
the conference. In fact,
a new portal for service
providers and end users is
only available on BroadCloud.
This positions BroadCloud as an
enabler, affording providers the
ability to deliver new services hosted by
BroadSoft directly in a private-label model.
What Bill and Dave think — Bill First: We’ve watched
the BroadSoft platform and UC One experience grow over
recent time,
from its roots
as a telephonycentric soft
client into what we saw at this year’s Connections — a
full-featured UC experience. I repeatedly used the word
‘parity’ to describe what I saw demonstrated on the
floor this year, but in hindsight, that description is offbase — in many ways, the experience I saw is above
parity compared to many of the leading UC platforms.
PAGE 1
Directory, presence, IM, audio, video, content sharing,
browser-based guest attendee, persistent virtual meeting
rooms, across PC, Mac, Android and iOS mobile devices,
are all available. The ability to support standards-based
video equipment and large conferences: when you think
about it, there really are
only a handful of UC
Although I still consider
platforms that can boast
myself somewhat of a
WebRTC fanboy, I’m fully this experience, often
requiring third-party
on board with my peers
who have noted WebRTC solutions or bridges
for one or two of these
as more hype that
features.
substance these days.
While BroadSoft’s use of
WebRTC certainly opens
the door to a large army
of potential developers,
providing Web-joinability is the important
element here.
Although I still consider
myself somewhat of a
WebRTC fanboy, I’m fully
on board with my peers
who have noted WebRTC
as more hype that
substance these days.
While BroadSoft’s use of WebRTC certainly opens the door
to a large army of potential developers, providing Webjoin-ability is the important element here. Whether you
are using proprietary add-ins or WebRTC, the critical step
is to leverage
the browser
to enable
external
attendees
to join a
New BroadSoft logo
conference
on your platform — and I’m more for plug-in-based
solutions that span all major browsers than open-source
WebRTC solutions that limit the field to only one browser.
That said, WebRTC will surely mature, and nothing’s
stopping BroadSoft and its partners from building related
plug-ins for IE, FireFox, and Safari at a minimum.
Dave’s thoughts: BroadSoft is sitting in a unique
position between the traditional enterprise and service
providers. On the enterprise side, the new enhancements
to My Room are significant. The solution now supports
text, voice, video, and screen share for both internal
colleagues and external guests without a client. The
company did an excellent job with this, positioning
BroadSoft as a leading UC&C solution. On the service
provider side, the company is putting much more focus
on BroadCloud as a wholesale service. This will not only
open up the market to more providers, but also create
a higher degree of consistency among offers. With easy
Volume 15 Issue #20/ 21-October-14
rebranding, comprehensive features, and international
reach — BroadCloud is well positioned for significant
growth. At the same time, it’s hard to cover all markets
at once. On the enterprise side, BroadSoft is still relying
heavily on partners to fill some key gaps such as
integrations and hybrid configurations. Several partners,
such as gUnify, mPortal, ZenDesk, and AVST fill some
critical gaps. On the provider side there was surprisingly
no mention of Network Functions Virtualization (NFV).
NFV offers a new way to design, deploy and manage
networking services, by decoupling network functions,
such as network address translation (NAT), firewalling,
intrusion detection, domain name service (DNS), caching,
etc., from proprietary hardware appliances, so they can
run in software. It utilizes standard IT virtualization
technologies that run on high-volume service, switch,
and storage hardware to virtualize network functions.
BroadSoft used Connections as an opportunity to launch
a new logo and identity. This initially confused me. It’s a
wholesale brand, so the brand and identity isn’t urgent
and the company just announced a new CMO. However,
the more I saw BroadCloud and the focus on it, I could
not help but wonder if this is going to become a direct
retail offer. Most wholesale providers are giving serious
consideration to retail models. BroadSoft announced
nothing on this subject and it’s a delicate matter for sure,
but personally I think it is inevitable.
Highfive Launches
Andrew W. Davis, [email protected]
With backing from some Silicon Valley and high tech
heavyweights, controversial Highfive has come out
of the closet after approximately two years of secrecy
and six months of beta testing with 100 customers. We
had our first introduction to Highfive under NDA over a
year ago, but the company formally announced as we
were going to press with our last issue. Last week we
finally got to see the product in action. We expect to run
Highfive Unit
PAGE 2
Highfive through
our vaunted test
lab between now
and Turkey day,
so stay tuned for
detailed results and
opinions. For now,
here are the top
ten bullet points to
know about it:
• This very slick
industrial design is
a complete video
Highfive Highfiving at the Salesforce.com conferencing
system that needs
Dreamforce Conference
only power,
network, and an HDMI connection to a monitor. It sits
easily on top of a flat panel display.
•
There is no handheld remote. You set up and launch
calls via your mobile phone (wireless proximity
detection) and/or the web. Remote participants can
join a meeting by clicking on a URL.
•
The HD camera is fixed focal length, but wide angle
(120 degrees) — ideal for small conference rooms.
The image quality (H.264) is excellent. (Digital zoom
is likely in the future)
Introducing one of the WR Bulletin Sponsors
Fuze is redefining visual communication and collaboration
in the workplace by unifying HD voice, video and content
collaboration to connect people and teams reliably across
locations and devices, including mobile platforms and
traditional video conferencing systems. Leading companies
such as Groupon, Ogilvy and Mather Worldwide, Evernote,
and General Motors use Fuze to drive productivity,
employee engagement and business agility.
Experience it for yourself at www.fuze.com
Volume 15 Issue #20/ 21-October-14
•
The unit has four embedded microphones and
an audio digital signal processor that provide
exceptional audio quality. We demoed a few
situations in my office where the typical embedded
mic design (rather than table top) normally would
produce hollow sounds; this one did not. The
company claims the mics work at up to 30 feet.
•
Participants can join a video meeting with the
Highfive device, a mobile phone, or a personal
computer. A simple swipe can move the meeting
between devices.
•
Multipoint is supported with voice-activated
switching.
•
Screen sharing (wireless) is supported as well.
Highfive also enables Apple AirPlay for in-room
projection.
•
The unit sells for $799 and will be sold directly to
buyers. The company is targeting the millions of
conference rooms that are not currently videoenabled. To support this target, Highfive has a
web-based console that allows administrators to
manage devices from a single web page regardless
of where the devices are deployed.
•
The device requires a service plan and the company
offers two plans. A free service plan provides
The WR Bulletin would like you to join us
in thanking our sponsors:
Cloud video conferencing & calling
Audio Technologies
Get your company’s name & link here! Contact Sales.
The fine print: Sponsorship of the WR Bulletin in no way implies that
our sponsors endorse the opinions expressed in the WRB. Nor does it
imply that the Bulletin endorses their products or services.
We remain an equal opportunity critic.
PAGE 3
unlimited video calls with up to 10 participants.
The $10 per month PRO plan adds unlimited phone
minutes, custom branding, single sign-on, and a
few more goodies. The basic paradigm is your nowpopular Virtual Meeting Room (VMR) approach.
In this case, however, Highfive also uses a waiting
room or lobby ahead of the VMR.
•
run rate of approximately $9 million. Dedicated WR
Bulletin readers will recall that this is PGi’s third big
acquisition in the past year, following on the heels
of its purchase of TalkPoint just last month and UKbased Powwownow in December 2013.
•
As the world stampedes (or is it wafts?) to the
cloud, Brother International Corporation (like
some others) are reminding us the need won’t go
away anytime soon for premises-based solutions.
Recently it announced the availability of OmniJoin
Private Cloud, a secure, on-premises web and video
conferencing solution that offers the benefits of the
current OmniJoin public cloud service, including
HD video quality and collaboration tools, but within
the customers’ own datacenter. A public cloud
version of OmniJoin has been available since June
2012. The Private Cloud version will enable Brother
to provide a secure solution that meets many
compliance standards while giving enterprises a
means to utilize their own servers, bandwidth, and
networks.
•
SMART Technologies has announced the SMART
Notebook Maestro software, the latest addition
to the SMART Notebook Software platform. This
capability allows instructors to remotely control
and interact with SMART Notebook collaborative
learning software on any interactive display using
an iPad equipped with the SMART Notebook
iPad app. The app and the SMART Notebook
Maestro add-on connect to the desktop version
of SMART Notebook via Wi-Fi so teachers can
change Notebook pages and add and manipulate
objects while moving about the classroom, without
disrupting the flow of a lesson. To use SMART
Notebook Maestro, educators must have SMART
Notebook software release 14.2 or higher, an active
Notebook Advantage subscription, and the latest
version of the Notebook for iPad app
•
TrueConf for Linux 1.0.5 now features support for
popular system builds such as CentOS, Fedora, and
openSUSE (on top of the already supported Debian
and Ubuntu). The capacity of group conferences
has been increased from 16 to 25 participants, and
address book and call history features are now fully
supported. Additionally, a desktop sharing feature
has been is added that lets users broadcast their
desktop or a separate selected window to meeting
participants instead of their camera image during
calls and video conferences. Separately, TrueConf
There is no interoperability with any industrystandard video systems or Lync. The system does
integrate with Outlook and Google calendar,
however.
What Andrew thinks: Yes, it was an impressive demo. I
think for those who are experienced with legacy systems,
the lack of a handheld remote or Crestron-type panel
will throw them for a loop. Or maybe the need to launch
a call through a cloud service will seem convoluted.
But those people are the video conferencing elite; for
the unwashed masses, the Highfive user interface will
seem natural. I’ve been amazed for the past two years
that even the guys selling the low-priced systems have
tried to penetrate the established video conferencing
reseller community. I say this was like pushing on a rope
to convince these guys to sell room systems under $1K.
I’ve twice in the past recommended to vendors that they
consider selling direct. Now Highfive (not one of the two)
is doing it. In today’s Amazon age, it’s not so difficult to
sell over the Internet if your system is easy to install and
easy to use. We’ll watch this experiment closely. Another
factor — no interop. Not even a gateway. This limit has
proven to be the product killer in the past. We’ll see if
that is still the case in Y2015.
News in Brief
•
Atlanta-based collaboration software and services
provider PGi last week announced the acquisition
of Pasadena, California-based Central Desktop,
Inc., a cloud-based team collaboration and project
management platform for businesses. PGi funded
the purchase through its recently increased
credit facility and cash and equivalents on hand.
Central Desktop was founded in 2006, and its
platform connects people and information in
the cloud, enabling teams to collaborate around
files, combine knowledge, and manage projects.
Reportedly a bit more than half a million users
worldwide use Central Desktop’s team workspace
and project management software. Central
Desktop has a current projected annual revenue
Volume 15 Issue #20/ 21-October-14
PAGE 4
cloud-based web application, as well as iOS and
Android apps, with the ability to support accessibility standards. Trust us, the
standards for addressing disabilities are fairly stringent, so kudos to BJN for focusing on supporting
those with blindness and low vision, deafness and
hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity, or combinations of these. (The company
also briefed us and described its desire to get ahead
of the curve on the U.S. government’s 21st Century
Communications and Video Accessibility Act —
CVAA.) Blue Jeans Network’s enhanced services are
now compatible with standard screen readers such
as VoiceOver on iOS and OSX platforms, TalkBack
on Android devices, and the NVDA (Non Visual
Desktop Access) for Windows platform. Elsewhere,
Blue Jeans Network and AT&T announced that Blue
Jeans Network will offer on-demand video collaboration services to AT&T’s business customers. Businesses that use AT&T Video Meetings with Blue Jeans
will be able to host work sessions desktop, mobile
device, or conference rooms equipped for video.
announced it has released a new version of its
client application for Android devices — TrueConf
Mobile 1.2.2. The new version features a re-designed
interface optimized for business users, extended
user search options, avatars, improved sound and
video, and lower battery power consumption.
TrueConf Video
•
•
•
In other news from international markets,
German-based Lindenbaum, a manufacturer of
conferencing solutions for conference service
providers, has announced availability of its Add-In
for Microsoft Lync. With the new add-In, Lync users
can seamlessly book various ad hoc audio and web
conferences with internal and external participants
alike. The add-In comes in addition to the already
available Add-In for Microsoft Outlook.
Telstra and Tata Communications have announced
a new Network-to-Network Interconnection (NNI)
agreement by which the former will utilize Tata
Communications’ 116 Points of Presence (PoPs),
extending Telstra’s reach to tier-2 and tier-3 Indian
cities such as Jaipur, Surat, and Trichy. The goal is
to support Telstra’s multinational clients. In other
news, Telstra subsidiary Ooyala said it has reached
a definitive agreement to acquire VideoPlaza — a
provider of video advertising and monetization
solutions. The deal sets up the Ooyala online video
platform to provide a broader range of services to
media companies seeking to distribute television
programming online. Terms of the VideoPlaza
acquisition were not announced.
Taking a page from the education-centric web conferencing crowd, a few of whom have been focusing on this issue for a while, Blue Jeans Network
announced at Educause that it has enhanced its
Volume 15 Issue #20/ 21-October-14
•
Fuze has introduced a new
Pro plan that adds capabilities
meant for organizations
and teams, including: unlimited meetings with
up to 12 HD video feeds and 25 participants; HD
Voice over IP and free U.S. toll audio conferencing
(Dial-in); new HD screen sharing with remote
control as well as cloud content sharing; and an
option to customize with additional capabilities
and enterprise features. Existing Fuze users can
upgrade to Pro for $10 per month (offer available
only through October 31, 2014).
•
Wireless infrastructure provider Radisys
Corporation has announced that cloud video
provider Zoom Video Communication will be using
its MPX-12000 Broadband Media Resource Function
(MRF) for HD media processing to enable Zoom’s
audio and video conferencing service. The MPX12000 is an advanced MRF for LTE IMS, providing
scalable IP media processing to support Voice and
Video over LTE (VoLTE), HD audio and video, and
mobile Video Conferencing as a Service (VCaaS),
combined with specialized media QoS processing
services like Voice Quality Enhancement (VQE) or
IP-IP audio and video transcoding.
PAGE 5
•
•
Last week Mozilla added to its Firefox browser what
it announced a year ago it planned to do, when it
worked out a relationship with Cisco by which the
former will use Cisco-based H.264 video compression
technology for online video chats that use the
proposed WebRTC standard. This is actually a big
deal, as the real story is that Cisco took on paying
the license fees (we hear to the tune of up to $5
million a year) and open sourced its implementation
of the H.264 codec, distributing binary builds that
can be used in Firefox (and others). (The H.264
codec is licensed by MPEG LA to Cisco and others
under terms that Mozilla was not willing to accept,
so Cisco stepped up to the bar.) This was seen by
many as a “loss” to the Google-backed VP8 codec
that Mozilla had wanted to ride on. The move may
strengthen WebRTC as more video solutions are
supported in it. (The WebRTC standards committees
have not made a recommendation for a video codec
in WebRTC so far.)
off-network participants to join meetings. Every
Hangouts user is given a global PSTN dial-in
number set and gets the ability to include up to
150 audio participants in a meeting. In addition,
this service adds robust meeting control, including
scheduling, participant management, and security.
Customers can sign one agreement for more
than 100 countries and receive a complete list of
global toll-free and toll dial-in numbers; schedule
InterCall for Hangout sessions directly from Google
Calendar; and continue an audio conference when
participants drop from the Hangouts portion of
the meeting. Bundles of the conferencing service
are priced starting at $29 for 500 minutes. And you
heard it here first: for a limited time, a signup fee is
waived when entering the promo code Hangouts.
•
Speaking of Google, the company has updated the
analyst community on a few points. We had noticed
that Google Enterprise is now Google for Work.
Google reports also that Google Drive is “hotter
than your morning cup of coffee,” with more than
240 million 30-day active Drive users, up from 190
million in June. The company claims momentum
with Google Cloud Platform and introduced the
Google Cloud Platform for Startups. And finally, WR
Bulletin readers will recall we’ve been covering
Google Classroom and we note that Google tells
us they sold more than 1 million Chromebooks to
schools in Q2. Sounds good, but maybe the biggest
deal of all to educators and parents: they turned
off ads by default, which will help overcome one
particular barrier to adoption!
•
Citrix has taken mobility one step further than
many, bringing GoToMeeting now to all Android
devices — including Android Wear. The app,
available in the Google Play store, lets users use
their phone, tablet, or watch to participate in a
meeting. (We note that the watch experience is
limited to specific meeting functionality such as
joining a meeting or muting and must be tethered
to another Android tablet or smartphone, and is not
a full data sharing experience.)
•
Brainshark, Inc., which many may recall has been
around for years delivering on demand video and
data content services with a primarily sales, marketing, and training apps focus, has announced the
launch of the Brainshark Sales Accelerator. This sales
enablement platform provides centrally accessible
solutions for sales onboarding and continuous
InterCall has offered a new integration with
Google+ Hangouts. InterCall for Hangouts
integrates InterCall’s Reservationless-Plus audio
conferencing service, allowing more on- and
WAINHOUSE RESEARCH
DENVER 2015
Save the Date
for the Next Wainhouse
Research Summit
May 6-8, 2015
This is going to be a totally new event. New
format. New dates. New location. New year.
Much more 1:1 analyst time. Much more
networking. Save the date. Beginning the
evening of May 6, 2015, and wrapping early
afternoon May 8, 2015. Denver, Colorado, U.S.A.
at the Brown Palace Hotel. Mark your calendar
now and stay tuned for details.
Volume 15 Issue #20/ 21-October-14
PAGE 6
training, prospecting, coaching, and engagement.
The Brainshark Sales Accelerator is tightly integrated with Salesforce.com, empowering Salesforce
users to maximize productivity and results, and like
the Highfive product described earlier, it was demoed at the Dreamforce conference.
•
•
Earlier this month UC
player Mitel announced a
global rebranding effort
as an attempt to move
beyond its roots as a telecom voice manufacturer
and re-present itself as a software and services
vendor targeting CIOs and service providers. The
launch consists of three separate stages running
into 2015 — while no significant product names
have changed, the company reportedly will be
measuring the impact of this broad effort. Bigger
than the rebranding, just this week Mitel announced
its proposal to acquire U.S.-based competitor
ShoreTel. Buying price: $540 million, at a price of
$8.10 per share of common stock. If successfully
completed, this combination would significantly
strengthen Mitel’s market presence in the U.S.,
where ShoreTel does more than 90% of its business.
Last month French-based Tixeo, which we cover
from time to time, announced the release of Tixeo
v7. This release includes SVC on Demand, its own
proprietary version of SVC that it claims retains
the advantages of a Vidyo-like media relay server
architecture without the bandwidth consumption
and higher CPU usage associated with traditional
SVC. The latest release also features a new audio
stack.
People & Places
Know someone in the industry who changed jobs? Jump
into a new role yourself as vendor, end user, or channel
partner? Email us at [email protected] to share the
good news.
•
Applied Global
Technologies, Ryan
Fowler, Federal
Sales Director
•
Blackboard, Annie
Chechitelli, Vice
President, Global
Higher Education
Industry & Solution
Management
Ryan Fowler,
Applied Global
Technologies
Annie Chechitelli,
Blackboard
Phil Caiazzo,
Cenero
Steven Vander
Meulen, Nureva
Erin Dwyer,
SMART
Technologies
Taylor Koonce,
Video Guidance
•
Cenero, Phil
Caiazzo, Director of
Managed Services
•
Dimension
Data, Ian Heard,
Principal Director,
Collaboration
•
Nureva, Steven
Vander Meulen, VP
Products
•
SMART
Technologies, Erin
Dwyer, Northern
California Education
Solutions Manager
•
Snom Technologies, Guido Wohlers, Chief Financial
Officer
•
Video Guidance, Taylor Koonce, southeast U.S.
regional account manager
New WR White Paper:
The Role of Education in
Building Soft Skills
Tixeo Video and Content Experience
Volume 15 Issue #20/ 21-October-14
This white paper is subtitled “Putting into Perspective the
Priorities and Opportunities for Teaching Collaboration
and Other Soft Skills in Education” and covers exactly that:
to what extent can the technologies we are delivering as
PAGE 7
an industry help transform
education – according to the
stakeholders themselves.
Wainhouse Research
explores how well educators,
parents, and students
feel schools are preparing
learners for the workforce
in this paper, sponsored
by SMART Technologies.
The paper is built around a
combination of interviews
of thought leaders and practitioners, and a survey of
more than 1,000 educators, parents, and students in
North America and the UK. While many believe that too
much emphasis is placed on teaching to mandated tests,
the real news is the extent to which collaboration ranks
as one of the top soft skills on which schools should
be focusing. And respondents indicate that there is
great room for technology to grow as a tool for helping
facilitate collaborative learning. Download the free paper.
Video Conferencing and UC
Channel Partner Survey
Actual Year-over-Year Sales Growth
50%
47%
45%
40%
35%
35%
30%
25%
29%
2012 Survey
2013 Survey
2014 Survey
33%
29%
5%
20%
20%
18%
10%
6%
5%
0%
15%
13%
14%
15%
2%
Up >15%
Up >5-15%
Up <5%
4% 3%
2% 3% 2%
down <5% down 5-15% down >15%
The results of our survey of video conferencing and UC
channel partners are in. Results from the Y2014 survey
indicate that optimism is up, while business prospects
have improved dramatically in the past year. Complete
details are available on the WR content portal.
Have friends? Want to make more friends?
Forward this issue of the WR Bulletin and
encourage them to read it and subscribe.
Anyone can sign up for a free subscription at
www.wainhouse.com/mail.
Volume 15 Issue #20/ 21-October-14
Wainhouse Research
Virtual Summit: Frontiers
in Collaboration, Training
& Online Learning
Back by popular demand,
we’re bringing some of
our most popular talks
from our July Santa
Clara Summit to our fall
2014 Virtual Summit. The
REGISTER NOW }
online event, to be held
November 13, 2014 from 11 AM ET – 2:30 PM ET,
will showcase terrific talks by several end users and
consultants who joined us in California. Several
of the speakers will join us for a Q&A session to be
held after each of the on demand talks has played.
Our most highly rated talk was Eli Lilly and Co.’s
Executive Director of Marketing / Global Market
Research, Mark Kershisnik, on Collaboration: The
Power of Many. We happen to think that everyone
in our industry should hear what Mark is doing
with collaboration at this global pharmaceutical
powerhouse. Other highly rated talks included
The University of Utah’s Andy Black on What
You Don’t Know About Web Conferencing and
Synchronous Technologies for Education and
Training, Collab.Learn’s Bob Lee on Who Wants
the Learning Market?, and E. LaVerne Johnson of
the International Institute for Learning, Inc. and
Eric Vidal of InterCall on Transforming Training
Through Collaborative Virtual Environments, in
a session moderated by WR’s Steve Vonder Haar.
Finally, to round out the “frontiers” of education and
training theme, Alan D. Greenberg’s Collaboration
and Education: Do Google and Blackboard and
SMART End the Discussion? will be included.
The event is free and you can register now. Thanks
to our original Summit Gold sponsors: InterCall,
SMART Technologies, Prysm, Arkadin, and
Voxbone, whose underwriting support has made
this event possible.
PAGE 8
New Studies from Wainhouse Research
For information on WR studies and subscriptions, visit www.wainhouse.com or contact [email protected]
4Streaming & Webcasting
Qumu Acquires Kulu Valley
This briefing note highlights and evaluates key objectives of the Qumu purchase
First Take: VBrick Serves Up “Cloud-Native” Streaming Platform
Rev” release marks important step in vendor revamp
4Personal & Web-Based Conferencing
21 Web Conferencing “Influencers and Contenders”
Brief profiles that reveal how the underlings compete against the “Big Six” - and each other
The Web Conferencing Industry: Market Implosion or Explosion?
WR UC&C Summit 2014 Presentation (video)
4Unified Communications
BroadSoft Power Ranking Review 2014
Power Ranking of 7 leading North American BroadSoft UCaaS providers
2014 Worldwide UCaaS Market Forecast
Market Sizing and 5-Year Forecast of the Worldwide UCaaS Service Market
4Distance Education & e-Learning
Adobe in Education and Training
Company Profile Examining Adobe Web Conferencing, e-Learning, Marketing, and Other Offerings
SMART amp: First Take
Description and analysis of SMART Technologies’ most recent cloud-based teaching and learning platform.
4Audio Conferencing
2014 Audio Conferencing Survey
This survey summary focuses on cloud-based audio conferencing and its association to integrated services for personal web and video conferencing, and unified
communications.
Conferencing Service Provider Statistics (SpotCheck) – Q2 2014
This study details the calendar Q2 2014 trends of the worldwide collaboration service provider (CSP) market. Data is provided for audio and web conferencing
services.
4Visual Collaboration and Audio Visual
The Videxio Video Calling Service
Results of WR’s hands-on testing of this innovative video conferencing service offering
The VidyoWay Video Bridging Service
Results of WR’s hands-on testing of Vidyo’s free multipoint calling service
Want More
Conferencing &
Collaboration?
Create your own free account on our
Wainhouse Research Content Portal. Pick
your preference: receive daily or weekly
industry news and notification of free
and premium content (the latter if your
organization has a WR subscription) via
email. Also search our full content archives
— including WR Bulletin issues.
Create your account here:
http://cp.wainhouse.com/registration
Volume 15 Issue #20/ 21-October-14
© 2014 Wainhouse Research
34 Duck Hill Terrace, Duxbury, MA 02332 USA
Tel +1 617.500.8090
Editor: Alan D. Greenberg: [email protected]
Comments and PR news to: [email protected]
All trademarks are the property of their respective owners.
Feel free to forward this newsletter to colleagues.
Free subscriptions: www.wainhouse.com/bulletin
PAGE 9