University of Oregon The Benefits of Using a Travel Management Company !

The Benefits of Using a
Travel Management Company
University of Oregon
!
Kyle McWhirter
Chief Executive Officer
PanAm, Inc.
What’s Trending in the Travel Industry
Service
Technology
1960's
1970's
1980's
1990's
2000's
2010's
Wide Proliferation of Online Travel Sites
Overseas Call Centers Support
Long Hold Wait Times
Increased Rogue Bookings
Decentralized Travel Programs
Reliance on Airline ‘Customer Service’
More Mergers = Less Choice
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Demand for Modern
Travel Management
More than Leisure Travel - More Than Simply Travel Agents
Honeymoons
Cruises
Theme Parks
Travel is Complex
Travel is Disruptive
Travel is still Personal
7.6 Million
Schedules
137 Million Fares
Updated Hourly
563 Million
Fare Rules
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U N D E R S TA N D I N G H I G H E R E D U C AT I O N T R AV E L E R S
It May Not Be Rocket Science, but…
Study
Abroad
Conference
Travel
Grant /
Research
Group
Trips
Sports /
Athletics
Assisting Your Travelers Throughout The Entire Journey
Trip Planning
Pre-Trip Destination Briefs
Visa / Passport Assistance
24/7 Assistance
Worldwide Medical Alerts
Proactive Traveler Outreach
Provide Location Awareness
Emergency Services
Providing Trip
Continuity
How TMC’s Help with Ensuring Duty of Care
Ensure Trip Itinerary Details are Current & Accurate
Protect Personally Identifiable Information (PII) & Ensuring Purchasing Card Industry (PCI) Compliance
Mitigate Financial Exposure to Change Fees & Unauthorized Purchases
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Prevent Unauthorized Bookings to Restricted & Denied Locations
Disconnected Booking Data (rogue
bookings) increase risk for downline travel
disruptions. Centrally managed bookings
allow for re-accommodations with air,
transit and lodging providers in real time.
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Provide Real Time Re-Accommodation for Disruptions to Traveler Itineraries
Monitoring travel issues and provide ondemand re-routings often before the
travelers are aware of problems.
How TMC’s Serve the Many Masters of Higher Ed
Travel Arranger
Risk Officer
Travel Manager
Procurement
Travel Policy
Finance
Travel Preference
Traveler
The Bottom Line
We Listen
We Answer The Phone
We Don’t Sleep
We Don’t Make You Wait
We Care
We Flex Our Muscles
We Negotiate Deals
We Save You Money
We Make Travel Less @*$!#
Questions from the Audience…