POSITION DESCRIPTION POSITION TITLE

POSITION DESCRIPTION
POSITION TITLE:
Student Housing Booking Coordinator
CLASSIFICATION LEVEL:
Bond 3
SCHOOL/OFFICE:
Commercial Services
DATE POSITION CLASSIFIED:
May 2015
PURPOSE OF THE POSITION:
The Student Housing Booking Officer is an integral member of the Student housing team with the
person being responsible for the processing of student applications and allocations for housing on
campus.
This role is front facing and is in many instances the first point of contact for prospective and new
students. The requirement to be customer focused, organised with a positive attitude to resolving
concerns is a primary driver for this role.
This is a full time position for which indicative hours are 8:30am to 5:00pm Monday to Friday, however
due to normal fluctuations in workloads associated with the responsibilities of the position there may be
a need to work outside these hours on occasion
REPORTING RELATIONSHIP:
This position reports directly to the Manager Accommodation.
Director
Commercial Services
Manager Student Housing
and Mail Room Services
Receptionist/Administration Assistant
Student Housing Booking
Coordinator
Administrative Assistance
ESSENTIAL ATTRIBUTES:
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Experience in processing Student Accommodation Bookings
Demonstrated service excellence in the customer service experience
Strong communication and interpersonal skills
High level of organizational skills with an ability to prioritise tasks
Attention to detail
Demonstrated competency in Microsoft Office, email, operation of office equipment
Be familiar with fire and evacuation security procedures
Well groomed and articulate
Prepared to work within a team environment
Ability to work under pressure in a multi-faceted work place
Demonstrated professional communications with people from various cultural backgrounds and
perspective and have ability to accurately convey information
Flexible in working hours
DESIRABLE ATTRIBUTES:
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Experience with Finance One and Student One Computer Systems; Student database.
COMPETENCY:
Customer Service
RESPONSIBILITY:
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PERFORMANCE
INDICATORS:
Responsible for the smooth
operation of the office reception
Ensure all enquiries are dealt
with in an efficient courteous
and timely manner.
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Report all maintenance issues.
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Operational Performance
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Process all Accommodation
Applications for both
International and Domestic
Students.
Process data entry of student
bookings from the Myroom
Website into the database
system.
Assist in the efficient running of
the Student Housing Office.
Perform Reception duties.
Complete key audit at the end
of each semester
Ensure that all student and
Temporary Accommodation
bookings; Mybond/EMBA
student bookings are dealt with
in an efficient, courteous
manner. These include:Reservations; Amendments,
Cancellations
Process room allocations each
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Report any issues to
Student housing manager
Prompt response to all
inquiries.
Keep an accurate record of
all inquiries.
Accurate information given
to clients.
Update information on the
student database
Be able to work without
constant
supervision
efficiently and effectively
Accommodation
waitlists
compiled confirmed within
24 hours.
Charges
for
accommodation and dining
services are charged where
applicable.
Adjustments to accounts
are completed within 24
hours.
Website
Applications
approved and/or sent to the
Domestic/International
office to be approved;
monitor bookings process,
all bookings to be checked
within 24 hrs
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Communication
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Financial Management
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Team Building
Semester for all students.
Prepare all Registration Forms
for new students as well as
returning students.
Action any request made by the
General Manager and/or
Assistant Manager.
Assist in the management of
dining plans
Any other duties as required
Liaise and assist students in
relation to accommodation
matters.
Action all Student Residences
emails within 24 hours
Liaise with Student Housing
Manager regarding external
accommodation bookings.
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To maintain standards in
administration,
documentation and policies
and procedures.
Process student Account
Adjustments and Room Moves
are completed efficiently and
accurately on a daily basis
Process Accommodation and
meal plans to Student One.
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Ensure cashiers excel
report for any changes are
completed daily
Process any charges
directly to Student One
Work within the team
environment, communicating at
all levels.
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Ensure WH&S standards
are maintained.
Meet the expected standard
of performance.
Continuous Improvement
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Identify ways to improve
current work processes in order
to establish more streamlined
practices and improved
customer outcomes
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Contribute to improvement
in the Office Administration
team with the with a focus
on customer service
Working Relationships
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Establish and maintain positive
beneficial working relationships
with customers at all levels
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Conduct is consistent with
being a member of a small,
cohesive team.
Participation is
professional, enthusiastic
and positive
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Staff should demonstrate an
understanding of the principles
of quality assurance and
continuous improvement as
they apply at Bond University
Staff are expected to
demonstrate an ongoing
commitment to the Bond
University Strategic Plan
University Policy and to our
quality assurance processes.
Understanding
Assurance
of
Quality
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Understanding
Sensitivity
of
Cultural
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Staff will come in to contact with
staff and students from a
variety of cultural backgrounds.
It is expected that mutual
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respect, cultural awareness and
cultural sensitivity will form the
basis of the professional
working relationship.
Staff are encouraged to attend
a cultural sensitivity workshop
to further enhance and develop
cultural awareness and cultural
sensitivity skills.
It is not the intent of this position description to limit the scope of this position in any way but to give an
overview of this role at Bond University. You may at times be required to work at other tasks and
areas as directed by the Director of Commercial Services and the Manger Student Housing and Mail
room services.
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Position Held by:
Signed:
Date: