Aggreko Global Movex Implementation Hellidon Lakes Hotel 16

Aggreko
Global Movex Implementation
Tom Aitchison
Hellidon Lakes Hotel
16th November, 2005
© 2004 Aggreko
Outline
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Introduction
Aggreko - who we are and what we do?
STI programme – Driving Business Change
Movex at Aggreko
STI IT project – a global implementation of Movex
Business Intelligence at Aggreko
Supporting the business - Applications Support Group
I-support
Questions and Answers
© 2004 Aggreko
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Introduction
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Tom Aitchison
Business Applications & Support Manager
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© 2004 Aggreko
Core business applications
Projects & Consultancy
Development
Support
Business Intelligence (Reporting)
Web services
Aggreko – Who we are and what we do
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Aggreko provides customers with mission critical services
Focussed on the rental of power, temperature control, oil-free air
FTSE-250 - 2004: Revenues £324, Operating Profit £46m
£650 million of equipment
Aggreko can provide it very quickly or for a short period of time
We operate internationally-responding to events around the world
Russian oil rig this week and in the Saudi desert next week
Aggreko operates in all sectors of the market – covering major
projects on an international basis (25%)
Aggreko also provides high volume short term rental locally (75%)
Typical local rental - 20-25megawatts (6.5k UK houses for 9 months)
Aggreko has 2000 employees around the world
108 Depots: North America: 46, Europe: 37, International: 25
© 2004 Aggreko
Aggreko - Our work is mission critical
• Military Support
– Base-load power to major airbase in Afghanistan
• Utility Augmentation
– Base-load power in Uganda, Venezuela, Sri Lanka
– Summer peak power in Rhodes
• Emergency Response
– Grid transformer failure – UK
– Storm response to Katrina and Rita
• Events
– Presidential Inauguration, Washington
– G8 Conference, Scotland
– US & British Golf Opens
• Factory maintenance & process augmentation
– Petrochemical plant in Texas
– Gold mine in Mongolia
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Customer base well diversified: revenue by customer
Full Year 2004
Entertainm ent
6%
Telecom m s
2%
Utilities
20%
Services
8%
Oil&Gas
10%
Manufacturing
19%
Military
11%
Construction
11%
© 2004 Aggreko
Other
13%
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Customer base well diversified: revenue by geography
Full Year 2004
South America
Asia &
2%
Australasia
12%
Europe
33%
Middle East &
Africa
20%
North America
33%
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STI Programme – Key Objectives
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Create an environment to initiate and support core business
Allow Global standardisation with improved business processes
Global business system with full integration of processes
Single database
Provide consolidated, shared information
Contain direct/indirect costs in line with increased revenue
Economies of scale opportunities
Utilise information as a real asset
Business Reengineering to simplify, automate and standardise
Replace ad-hoc local reporting with a management information and
reporting suite
© 2004 Aggreko
STI Project - Timeline
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STI IT project began 2003
Proof of Concept for Benelux – SP8, implemented November 2003
Benelux implemented live - on SP12 – June 2004
Germany implemented November 2004
N. America phase1 implemented March 2005
France Implemented June 2005
N. America Phase 2 implemented July 2005
N. America Phase3 implemented October 2005
UK phase1 (Scotland & Ireland) October 2005
UK phase 2 (England and Wales) January 2006
N. America Phase 4 February 2006
Aggreko International Q2 2006.
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Movex Configuration at Aggreko
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Movex Business Engine - 12.4.3 (Java SP12)
SMS - 5.0.16 (v5, SP4)
Oracle 8i – Moving to 9i
Sun Solaris 8
E-collaborator - v1.3
BPW - 2.2.336
Java Virtual Machine – 1.4.2_04-b05
StreamServe – v3
Movex Output Manager (MOM)
Crystal Enterprise 9 (transactional reporting)
Vertex
Global user base, multi-language, multi-currency, time zones
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Movex Modules at Aggreko
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Service & Rental
Customer Relationship Management
Financial Controlling
Financial Management
Product Data Management
Manufacturing
Maintenance
Supply Chain Management
Resource & Material Planning
Procurement
Business Performance Measurement (BPW) + Measurement Modules (Cubes)
Value Chain Collaboration (e-collaborator)
Web Services
Application Connectors (APIs)
Foundation Tools
Source Code & Movex Adaptation Kit (MAK)
Movex Output Manager (StreamServe)
VERTEX – US Sales Tax
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Movex Modifications - Summary
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Global
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North America
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Logistic Lite (Automatic Check In / Out)
Short Term Rental – Expanded functionality & Invoicing changes
DO Triangulation
Uprent/Downrent
Package Pricing
Best Price
Service Scheduling
Deferred Revenue
P-Card functionality (procurement cards)
Accrued Revenue
Web Rental
Sales tax (via Vertex)
Local
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© 2004 Aggreko
Configuration, tax, regional/bank specific payment templates
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Business Intelligence at Aggreko
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Unleash the benefit of STI
Better planning
Better management decisions
A flexible solution which meets current and future needs
A solution, that will last for at least the next 3 years
Integrates seamlessly with the Financial Blueprint
Consistent with technology and market
Secure, and protects the ERP (Movex) investment
Deploy a proven BI methodology (Gartner)
BI tools represent value for money – Microsoft blueprint
Products and tools align with the overall ATS technology blueprint
Resource available on the market to support the technology & tools
© 2004 Aggreko
BI Strategy at Aggreko
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Consolidation
Planning
Dashboards
Data Warehouse SQL Server Data Store
B
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L oad
T ransform
E xtract
Crystal
Enterprise
SMS database
Movex Database
Crystal
Reports
© 2004 Aggreko
MOM/StreamServe
BPW- Analytical Reporting
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Delivery – BI Management Group (BIMG)
Financial Director
CIO
Chair
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Corporate
PLC (2)
HUBS Ops
UK & AI (2)
Sales
Europe& NA(2)
Rental
NA & UK (2)
Finance
Europe& NA (2)
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Examples of a typical make up for the group
 Prioritise the workload to meet business goals
 Ensure the PLC executive understands the potential role of BI
 Build cross-functional communication
• Define the processes to be employed in BI delivery
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Business Performance - Dashboards
© 2004 Aggreko
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Sales Dashboard
Service Dashboard
Rental Centre Dashboard
Logistics Dashboard
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KPI’s
Business Drivers
Business Coefficients
Analysis of trends
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Sales Dashboard
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Support at Aggreko - Mature Support Model
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Applications Support Group - ASG
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Coordinate and manage operation of the Movex ERP
Deliver day to day support to the business – issue resolution
Provide a natural escalation point from the help desk (2nd line)
Help coordinate and manage applications incidents
Ensure releases are managed and coordinated
Manage Change
Vendor Management – interface for I-Support from Intentia
Manage the I-Support contract – SLA’s, KPI’s
Manage performance of the vendors
Provide 1st line technical help 24x7
Ensure the application is secure, stable and reliable
Point of contact for the Aggreko user base
Chair of the Aggreko Movex User Group
© 2004 Aggreko
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Service Level Agreements
Category
Response
Resolution
Critical
1 hour
24 hours
High
4 hours
48 hours
Medium
2 working days
15 working days
Low
10 working days
30 working days
Key Performance Indicators and measurement tools
• Quality (Test strategy, Change Control, Authorisation, Reporting)
• Response (Reporting, Account Management)
• Resolution (Test strategy, customer [user] acceptance)
Priorities
• Facilitate continuity of service to end customer (Resolution within SLA)
• Support and maintain stable application platform
• Deliver final solutions to prevent issue recurrence
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I-Support from Intentia
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i-Support from Intentia - giving us 24x7 access to online support resources
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Enables ASG to:
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Report new incidents (TellUs, not Implex)
Monitor existing incidents
Research fixes included in Service Packs
Interface to other Intentia resources
Scan FAQs
Plus
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Issue investigation
Resolution development and testing
Telephone support covering your business hours
Out of hours cover for critical issues
Technical audits
General advice
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Managing Change for the Future
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ASG will help drive Change Control
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Prioritise change
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Identify and pre-empt risk
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Monitor quality
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Member of change review team
APPLICATION
CHANGE
Release Management
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Define difference between Managed
Release and Fix For Fail
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Minimise change between major releases
(stability)
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Influence the ‘inclusion list’ for next release
STI
(IMPLEX)
© 2004 Aggreko
Snowdrop /
Others
i-Support
(TellUs)
ASG
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ATS Operations
Business
Release Management
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Release Management
Change Source
STI Project
Release Forum
Development
Authorisation, Cost
Allocation and
Prioritisation
Release Queue By Type
Packaged Releases
Intentia Dev
Development
& Test Cycle
Package 1
Package 2
Business
Package 3
Release
Forum
Receipt
Queue
Prioritisation
Aggreko Test
Initial Stability &
Functional Testing.
Produce test
evidence and
Business Impact
Assessment.
Business
acceptance by
GPMs
Change Management
Authorise
Authorise
for Live via
DOA
Matrix
Schedule
Schedule
for Live &
Deploy
BCT
Business
Confirmatio
n Test once
Deployed to
Live
Package 4
ASG /
I-Support
Other
Package n...
Emergency Release
Prioritised deliverable
with no dependancies
Future Release
Developed as part of or
in addition to next major
upgrade
E-SUN
BUILD
CONFIG
LIVE
SUPPORT
Tested data
Corrections
© 2004 Aggreko
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Rep
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Aggreko – next steps
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Realise the benefits of Movex
Implement Aggreko International – Far East & Australasia (Q2-2006)
Upgrade to Oracle 9i/Solaris 9 - planned March 2006
Upgrade to SP18 – 2007
Upgrade BI to MS2005 Reporting and Analysis Services
Business Performance Dashboards – phase2 (MS KPI accelerator)
Self service BI – evaluating products
BI portal on Sharepoint
Ongoing Movex enhancements as requested
More tools – Concorde, Auto testing tools, MAK debugger
Develop Work Request System to manage ongoing pipeline
See healthy Aggreko Movex User Group and BI group
© 2004 Aggreko
Questions
© 2004 Aggreko
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