JACKIE EATON USER EXPERIENCE DESIGNER SUMMARY

JACKIE EATON
USER EXPERIENCE DESIGNER
SUMMARY
[email protected]
I am a UX Designer based in Santa Monica, CA, with a background in
psychology and communication. My methodology involves a rigorous
research and iteration process in pursuit of creating beautiful, intuitive,
and engaging user experiences. I am passionate about crafting digitally
innovative solutions to solve real-world problems and meet user needs.
WORK EXPERIENCE
FREELANCE USER EXPERIENCE DESIGNER
Lab Coat Media
October 2014 - Present
Apply a user-centered process to design & architect digital solutions
alongside a team of project managers, designers, and developers. Main
projects to date include consulting on startup concepts for a chat app
and crowdfunding app. I am primarily responsible for analyzing business
strategy and goals, conducting competitor research, sketching and visual
brainstorming, producing process flows, and wireframes.
(310) 592-4900
jackieeatonux.com
linkedin.com/in/jackieeaton
skills
USER RESEARCH
USABILITY TESTING
GOAL TASK ANALYSIS
PERSONAS
SITEMAPS
CARD-SORTING
USER FLOWS
FREELANCE USER EXPERIENCE DESIGNER
Guild Guitars
JOURNEY MAPPING
May 2014 - Present
Consulting and leading the UX strategy for Guild Guitars. Conducted user
research, information architecture, wireframing, and user testing to inform
the design of their new website. Decreased bounce rate of Guild Guitars
website from 34.81% to .28% and increased average pages visited per
session from 4.56 to 7.71.
PROGRAM MANAGEMENT CONSULTANT
thePGCgroup
August 2008 - Present
Project future staffing needs and oversee development of the Direct Care
Staff team. Grew said team from approximately 30 to 60 employees over
the course of six months when the company acquired a third treatment
facility.
Facilitate the creation of a training curriculum for Program Management
and Direct Care Staff while incorporating stakeholder requirements.
Implement and supervise delivery of said trainings. Review, revise, and
update curriculum as needed.
Manage and improve clinical program schedule based on client feedback
and business needs. Ensure consistency in communication and delivery
of services across all facilities.
EDUCATION
GENERAL ASSEMBLY
UX DESIGN PROGRAM (2014)
PEPPERDINE UNIVERSITY
B.A. PSYCHOLOGY & COMMUNICATION (2008)
INTERACTION DESIGN
UI DESIGN
tools
OMNIGRAFFLE
AXURE
FLINTO
ILLUSTRATOR
INDESIGN
MAC
WINDOWS
SKETCHING
community
Active member of:
LA-UX
UXPA
Los Angeles Axure Users
LA Startup Community