Document 6593863
Transcription
Document 6593863
(it) t0!rtnro.1.:'11J (Terms of Reference : TOR) nr:o'o6'o:vwsiarrrlyinr'rrid'n1ld6 tp-PABX 1,,Jiotqiln:nirj:cno! luiotnlu:rtnr:rorl:rrurrrariru r-rvio ru 6. n?1u[flu!') I:llrurrra ru fi n.:tLrJ:vasriov{ndo :vru{artrlv:d'nlid'nluil-fi tp-pnax v'1t0r]0 ntfu!:vno! sirulu o :s!! ?.rtil.r ?.uilr d,eloo,ooo u1y (#1#luuiluawrydru) n.r:rrrzuu r3vr:riuuonwl:yrLrru il ueaa ulto u. rir nqriruqi'ri'rtl isrqrj:sa.rd rfio:o.r:"rnr:1#l3nr:ly:frir{uavnr:finsiodoar:dufiuoruriolvyr: orilnr:'td'rru rvrnlulaEar:aunrn rfinru"huavnrE uonro.i ru.rrur }.ir{ruhjd.:r.inrr acoln :rou5r rirnrrfiprrio oi.:g:v!LJno!tnTy:d'lwio-nluffiirasr.lrnrlonrtL, nrruantratyrroGanrdr (Calter to) lurn3orlvr:fivl{ Anatog/Digitat Ltas:uttu:'ru{1unr:1dTvr:nirli'vryr lncoming call rrau outgoing caLt uonorndr,eirui1drlfi :surfldirnr:rJ:-lrJ1:orilrlrnlulndnr:f,oar:uruzuarLdru{o!a [asrf,ur (Voice & Data convergent) losar r:nlir{ruirln'lrilln:lrirunorLfirumoiroly ru{.tu"r r[1JrJ votp (voice over tp) ld'Lurfiofrolnr:tu 01.J1F Fl m. qrudud6?o.i{rduo:'ln,t 6n.o zu!:sa.:nouLauo:rn.rdo.li6lnnarflu{fio.rfivrtruvr-aofil:cnro:rnrdori'?eiiSnr:yrt 0tanv:0una sn.b frrJ:vatrioslauo:rnr6'orhjrflu{fiqnrv11iiolflujrxfi:ruiio{drmutorynr:rrnr:uay'[oi y.! -.' - ' ' d\,6, '.i\vv tto itxul.l?J0 ltn')145 0 uJt!uzuv Lo 5lJ tJ a t o{ -! sn.6n a i.r,i,-- n ,., v: Lytsl!npays olnnaourtirielf llruFlu:v "l-u1Jflo 1y1.t:11J.1.n titl:va.:riostauo:ror6'orl:"jriu{fizuarJ:vlariiurTunfufirau o:rnr:ru 6u uasfr'ortl'rflu rr 1T A.l {finarhvlotniiu6'u:vra'jrlfirauo:rnT fi'r{Lr.i'rinr:naronar.r6rSnv:oinei ru iurJ:vnrnr]:vnro:rnrdo 6'iui6nr:ilrrdrFny:ofln;i uiotririJu{n:vlirnr:duriJunr:qinrrrrnr:irrirqiu:rnrodru{iuo::l r.< r{uuriior rat or firJ:valriovrarro:rnroioilrilflu{ki'iuro.r3vdvionru{lfiu #rauo:ror16'fi rira'rltiaa ) ? at yf, tv rduns nlrL {'r 6n.d ununnav0sttlt!l.JFt;{f!rUlFto :ra il:rudr ulrinn doln u,, v { L!ou . fitoror.Jfrraohuolfiunralyru riuuili rliu [uilusriJurTLrl*anlfryfr:ruil:redrovSouaoxrjryfi :r d:r'har:v;irn"'ry sn.u fi6!noafiocr.UrriJu{frryrprnllrarJrurrutori5drldniliunr:o-odo6'odrrdru:v!! 616nlt:oinai (e-Government Procurement : e-GP) piora{vrcr!'uuhrstltldrFny:ofindtoln:lriru6narl ),t \ r 11t?lj - & . t{nfl Ugljo nA0{000{1{n1n:5 frolilriruriuriruritytriualrnnrsua:1uiu ri!uusinr:i!iiruriuuriavn{rdrfirarir ulrn4dryrgroroiuiirarfl uriuaofi'bi sn.e'l ria'qrgT J I'Lrlduauyfr 'a <. ,- uuug :runliuSoqfl.lanuruslan1s nrrl:reJavi6eonriJa-nueusroyr.rvro,rord'run{ d. :vrjsr?a't9i'tlfi ilulfrrud druru un']: iyy'jl{lrrou qaln! tedd6.,l - lntrnr] bddd oa uu.iu !L -bb. :lwnalc.tIaunD{t rirr,tunri.usuLirfiu co "r. itt riuo'rrorniunlurlludrgqrdotrtr 6u:ra.rhirioan.jr ouo lu xriulunr:dnnr rlriulurj:crJrrulln,rr{ndorfluriu ?lrin c,croo,ooo uryr (firdruuiruauu,rtdru) a. anrudfiniordosoil:ruda{ariilrfl! lorrni ilioudn{am!6nriiu arl'r:nel.r{o6nrfluilio{srauouuc inr:ni durriuirltounntowruf,dd .rruriaq dhan"aqunvdrldnur hraruradru Iflrfiirr{ occ-crcodbd-c rio sroob Iyt:f,t? od<-"iooa(srcr, ungd.rdorduouuv odd{i odb<l-a fia ooob arsr:rutudd'ou'r:slouuv ior:ni raioiiarrrrilu do.rrilnrntrdouavfioqjto.r {1#iorauouwior:ni ulofi nrrurfi udra aarcn:flnr:rir rrli,rwourtntolllu OoR) uavirlronarflJrcntitlil Utcgrun:t!n't: (uradodn: duriit) ^e".....1h.r/d,. 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AnaLoq Extension doo rrrJ{'r.reta'tunrulutruLl DigitaI Extension bd ?{ni o,ooo ?{0: o roli ooo b,ooonlfiYl6 a ur ifr rfi ydcitril rnio{yrrritrl4*w p phones rtfl.rx{nrrrulj VolP rl.t'tn Uo tiOlii'rgrgrcu dfl,l:n qovrrinlru :"!arer (:o.ri!nr:a,rys riuut6' to<o 6tf, vrd rio uzul loranr: 6'odo s o vl ur ia r a r fi vrdlfi rL uFln r er il o '1.i0: aflAYd lLAl{ a-r ) :vu!o'ra n:c uah^Ifl1 Redandant Power Supp[y uav uw lmodrir:orll^Jfl {ririo un'ir c tJrTrr r ior uyiu:o.r o :YlJ! oo Llzu.tr ?'1Q: Gt.b : s! ! no!;!Iy: ahdd'qlulr-A ua v r.lr nrioor rl (Automated d't{o: bd x ra; Attendant and Voice MaiL System) niolqrJn:ni - drufir o tniol sldo VA druru o rnia.l Personal Computer ups b.irioern'j'r 6(.6n 5slJ1.J1Ji141tO'onr::yr-ruIvr:frvrf uay:sU:ra.:rUnr:1{1vr:6'nri' (Software Management and Billing) niolqrJn:i - Peronal Computer qiruru o rnio.l ups tririounir e'/do VA riruru o rniol - tO: .i-.v.!.J O {y'{tll'! ltU 6) 5vU! filllltJ 1lul U o tnio{ 1l .t.<tonfinfi uaa-larulfl :fr'ud(tp Operator Console)ul! 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Base on Windows - u;o!qlninj Personal Computer uPS dru':u o tnio.l lririoun'i1 s/do VA riruru o rnio.l siruru o USB Headset G(.d tttJ.ln:s01UAlU MDF Gr.b to til]1o oooo*oooo rn;a{rla{a'furgrru8lfiofio ( Line Mobite o :Y!! ) .<."r rn;orurJara'rXflr ATA VOIP c..a rn6olillyr:6'rr.iu!!6inoa iirlru < rnrSol 6n tO 6n tO d to:o.i .i.u nr:fi n ol:l nr:ldlru o.111.1 ci.o {fi onr:himunrurtyu sn 1J0 c<.a oo. d:vljlj iv!! rrufioq'ly{iorflliLrni o ts!! aruduffi 6rulylofi asa.i:yuu{artrln:dvrr{o-nlur]6 tp-pngx ro." {tauo:rnrossio.rtauo:suu{artrlu:frr,w{dnTufifi rp-pnex"lfifiiluav[6unoci.r.rliorrd'.:eiotild oo.o.o :v!!firfluo6'ofiJ:s nar6'r gtn common controt unit fidruru b tolouovfi o tg{u1i.r vrirfilflu Main uavdn o qo ovrirurirvri Standby fiwirmuuw Hot standby Redundancy ci Loedoto common control unit va-n rno rvEr'odo{ ,uo common control Unit filir w i^ rarirvr- oo.o.lE Standby ovlir lru*yrur,r'ufrlouo'nluffi Iouriarufrrira-lar.r lirou"i:"innor-oar u :c!!filauoarlr:ntururfio:olilntu6'ornr:ld.rl:rfil rfiiluou."rlrurl"rrr.,*hirioan.ir d,ooo Ports Tnub.i6'o.:r!aeulni{a;1iua-nrai5s!r..1 oo.o.6n tn common control Unit fi rauoarrr:n:or:-urJiilrrunr:ldcru (Traffic) 16'[isrjrn.jr bbo,ooo BHCA , c,i . oo.o.d- floo'lu Lvilau{eirt45u y, Shelf rirurou|uru-Ij Redundancy nrirraofi DC/DC Converter Module odrrfioa u. qocirr.liluriav shetf rfio Mod,.Le tolotovfrfrflryrar MocJ..,[e dnto i o , 4,X ufi{oydrlruorulv,lrduru uloru:suutriyuonr:lirlrri oo.b qrud!fihti?trJdrur nfi n{o.l:cuu{artrTvr:fir,n{o'erluffi r :vrlrl{'artrlvr:n'rw4d'olurTr oiorfi4ruall$r.Trlri6'rlrnnfinoeirrrioerdrriot!fi oo.b.o fiantflmani:! 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(CaI Pick-up) r finnrian uot"lilfiriilaratd JO oo.en.s/ 5v1l!frd1rfll-Joatrlr:nd1nr:!:vqllr,rlvr:rinf(Conference) . 0'11.J'lu \ te ttJuogn'r'r ; a bo 16'oeirldou a ' vr{41ufl'tult0nttavalunlu Lltuns t:gn?.:0:!tslJl.tdl}.t'tSfitii0n na'.r vl v u[1'llJtutLltll1.]14:0Flq00n01n? {Ai trl !oU:u1Jr1Jl-J:luunnA [oUr]yr0u a vn qjaruniolril J | q Jr, \e t5Unry01]t1115?!n1l!:31Jli [O0ll'llJ tflvlzulJ:vtl.ri']f.rU{ Lt.][no q aV n1u tl.J5vlJlJtUA1U"1 lti0nOnin1UU0ntua1u.1n a oo.sn.d 6'r!r1t0ri1i.4uetrafly 1sn1olu 16onrarutrsnrslunrirLfi 6t t4' 't Lririluna'rL 1 'jrfl# d q [Ln1:!tst! at!1:n F]a1U As ,J- J t!!q!n:fuynOFt.t0U Lo i "' 6lfifruiunrarylrunq'l:vwlv:nhliosrirnr: (Hunting Group) oo.m.x reio{t:d'nrinret'ludlau']inult1toonniuuonl6'ral dolaurinnq:#aSoFrrnio.t!fio uvrzt,ls torril{dul{{uava't!lifllaoAonlounlinq:yYad?u6'rdruFr'rrol (pad lock) oo.6n.oo 4'artrh:niru{o-nTufFov6'olaur:n16onrjoorlhnr:1lr:oon161nudnluffi (Automatic Route Selectlon) loudowrlfi4nra'onav6'0{r{ludo.tytNfii6'n:rrirtdsirulunr:Ir:oon jq! l r v ,, .- .frnllao L!lJ't{[?aluu (Least cost Houting) toL qlLt{1lu{n{ 1fl514d l!n1: Lyti00 n t14:.toutolr -6't- oo.6n.oo aMinld:fran1:uvrufi ufi ouJduuntr!d.rlr1t01Jo{rniolly:aifl ilnru1u1or l#fi fi o nlruarrlr:nlfiuurvirrYu lnio{vr:d'nyinruluroreruro.i rn'oaur:nldr.rinr:rirr 1 Ioalri s;ruiufra{nfrrlr.lrt{rniolnratutornuror loun1:1d:lianrruylfid rilddrrfludorflourar u!ru16trrorerl.tuol uavymuuari:fi'ari.:u6'r rfiofi.iryrnfinr:ldrn6orlyrdyw4nrutu#rr Iy:oonaruuon :vtlrld'aT uTlr:flhfo'nlu!-fiocfufinnirl{drunr:ldaruorn{vrld:r,r-aulru riu (Substitutlon /Authorization Code ) oo.sn.ob nr::oarur,liofinaluflo.ldlgnluuofluavaranrulu qi506',o{daulvra$frnaru ( Music on Hotd) oo.6n.osn aur:nriruunt#tnio{nrt'rlu!rrrFrdot rfioq nGa nuriarahi'jrr ra6olrifuarurfi!rrarfi ritaro yiolil6'olnr:irara frrgrgrrun:v6rhJrYlfiroiolnruluduurvru (Call Forwarding uav:vwfirjr lauo6'olarlr:n lirfilricj'unr: Forwarding ldoeixriornid variab[e caLL ) forwarding, Fixed Cat[ Forwarding, System caL[ forwarding, Cal.l. Forwarding no Answer, Catl Forwarding on ausy rYrdnrrll:urn:lulrurntfioybi call rorward hJ utrurarlaruyr.rfrociitaunldunnrirrrYututtsiayrfrorio.r CaLt Forward riul oo.sn.od oSornrulufiatrrifiurluoonnru!onldlosarilr:nno:r.ia6onrniorrfioflolryuEi6rtllrld uaraur:orjaosonlnunrrnn:fa C[ass of Service (password) firur-.lrir vio riruuolflu:ra'afia.ur:olfr'rirrauralrunrulltorlfild (Mobile password) 1r.rnr:Ilr:oon ltr.:lna louaur:nnraarunr:lao6on16 ,n rloutr 6o 1ai:ri'an*{sionYrffLdlru- lei rriaudrldrrldnru'lu:sasrrarfi rirraun - ki:r.iaudrldtdnnoooun.irocki:ri'a5on6n undot fi5{ oo.sn.od :vwfroralLr:o!:vnrnuiour{nirrar:ha-nueuvto.r Intercom nitlirunsorly:nivrd tlljlj ^... utgttat , -ldos yl alLV,{,l LfltUt]oUn?l leo i [n50.: (Speaker Catl_One_Way_Broadcast ) oo.m.ob :vwfilauoos6'o'rfi:vwn:sorsarudnluifi (Automatic Cal.l Distribution - ACD) rfio nr:lirmu CaLL Center fiugru;itailrarjr ulrllinr:tdvtiufr lnu:c!! ACD ovfr'olfi e -,u.J fltua !9r0u'r{u0B fi{ao Lllu oo.6n.ob.o fi Agents tririoern'ir do License uasarr.rro:olYlnl5rulstdlridou n'ir ,oo Iicense oo.en.ob.lo aur:a'ldlrurnio{y:6'r,w{uu Analog, Digitat, uia tp phone lirlrurilu rn6orlvr:d'yidrol Agent 16' oo.6n.ob.6n rniodt:nTw4 Agent r r r I r oo.sn.ob.d attlsnfilfiunanrlvrold'r rolt6'odr{fiouoisiotlfi in rdo6'olnr:udrilaru Log out rdodolnr:vqoilaru Log Avai[able rdonioililarufia-lornfi Log in Unavailabte ua'06'o.lnr:l'nt'rn:rrhtruvfi Log in work rfi o o{o I n eirvi! -is ln5o r:lr uniu ar lly:fi'hlirrul n0u0u tun?lfi olirl rufi drl oq] riou Digital hav tp phone ov6'olaur:orranrdrlrlara fi u lfi ou :yljlaMsnnisoruaru Ganrtrl#firi Agent fi oo.Gn.ob.d aruGunrtrhu-t Agent tdodrlryirrfr Log in ud'r rvirlfu loaosn:voru uilfi'r.t oo.6n.ob.b 6'ltJ"l5flfill4ug'1!rutatrJ:vo"rn-rto.l Aqent lotunlugl?uo{14}.nuratd'olhirjou n'jr d Digit o,o.sn.ob.G'i n:nifii{rnioflyrd'rw{ulr, Anatog rth Agent :y1J!6'o.tdur:oourXrnlri Agent u { q <i, o no:u'aulolirrrunrrLfi {riciunr:lir.irutol Agent'[d rd! Log in Log out Unavailable uas Work rflusiu utl (Extension) atLr:nriruuolri'are uiunr{rriunhnifi rniolly:rrinfi nrs1uul6vlir.iru uavTvr:nTvrr4fiodoro{FnlroildfliorLr riur,r&l b rnior lora16'rrollodo.r oo.6n.o6't tn6ollyr:riyidnr drrLlrnrdondosi!firsr;un[d']ornrnioltoroioryfirl6'rfionrtrndorffr (one Number Service) oo.m.od :srufrartr1v:nivrfifirauoaur:n nr: rirvuorrr oflu:fliilfrolrnioqlv:d'w4nra1r.r }.1fi urlluratlv:nlill{firirn-utrfr sr-roeirluiu fir.rrru rarlrn:aiilr4r!oi dooo drriurrnn.ir ro unior Inu$llttunn1fl?i{l!rrr Node tD lorunr:Iv:yrrniorlvr:d'lt4nrerlu fioqlnuav Node To€rnr:noruoi Node tD mtLfrruy!ru uatlr:dnliriu 1 rfio:oriunr:rLUru rnio{vr:d'ru4nrulufi osfi oslvlnuartrrirllki(virtuat Numberin g pLan) oo.d :cuudrsfird'.ib.lf,r (Rectifier/BatteryCharger,/ Battery Backup) ritauo:rnrov6'o.rrauoqoolniflitrfirirdrurira-rlv{fir (Rectifier/Battery Charger/Battery *- , .! tou0u't {l.J0u0vsro{ ntua L9to{Ft0 "Lllu oo.d.ob {o0'r irurirfrilvlff r (Rectifi er) dryil6'arrrr rlolr{JuardorYruc4ornfizufi Backup) nrdu.:rilfri{arrr Ivr:nhddnluffir,rioarfiflnirueifi6ireri{arnI:{ {lurYe.rAF6'arrrlvr:Ft'flfidolui6 oo.d.osn to Rectifier rtdv Battery Cfrarger iitair: uurjJllvin:, uaaa'l btEo VAC lrirfluh fl:vLLae':{ dd VDC 6i1t4i-!drut#6'arrrly:Fiyil4d'nlu!-F uacrrioil:cot#fi! ur.Lor,n oi fral r{ilurll Switching ReguLator lo uhldvrio urJ a I (Transformer) rfio[ill#rfinnrriliou asal] oo.d.od ta Rectifier $au Baftery Charger dolldiunl:aonrrlulud'nuruv Modutar na'1?fio tr.4dJ-. aurtntfrlqiruau ModuLe r,liaufruoln:ru lfrorfirLtlrorrorrira-l1rf1ri:al:nrilnr:tur o tulor o{ fraiurlyr :frrw{o-nluffr llirfl urur nar ao, ld Io uhJ elo lrl d uuro power Su pply lvil oo.d.od Module ro{to Rectif]er ttas Battery Charger froltd:-l nr:oon lt!!"lud'nuruc N+o 60fr Modul.e eir:oisiruru o rn riryiuir{lutlouytu Modute uei'n lsrudmlu}i6 rfio MOOULe An [not't:O1450 tnotf]l0.1 oo.d.ob aattery fiGon'fldml frorfind.rh closed area uasd'olrflu:vrl VR (Valve Regulated) spitL proof raiorih:vrlfr tulrvalrir.rlrulu ctosed area oo.d.osi Battery oiol6ornv.lluulyiurrl dfi*rilorfi'orlolfi'lrf,: Butt"ru oeir.lfinisr riolux:ol iI i Ur e le I6n d'{1l.t!sr?tufrilornrfiri'tu ry Loavnr n y5o13nrufr rirr,llo Iouartr:n rdrlirnr:q ua lJ',r !{l nul tFr{'r u -.1 - oo.d.od Battery Backup 6'olarrLl:no'run:vr,ralr,'lfireir:oll#n-r{,artrh:oinr4dflIuffi rflurrar lririoan'ir a drll'r vdlorn:vrrtvlrtrtaa'nqiorior (viior uur ronarrnr:r rnr:rfrurru n:y ulatr^lflreir:or) oo. :cuusrouiulvr:dwrio'sr1uffiuacr'hndan?TJ oo.o (Automated Attendant and Voice MaiL) Q6u6u116dnuruyrYrtd :cuLJ o{n o sro!ilIyl:6'v'ldo-orTuffi ua yr.lr nrionrrrfi rauoov6'olfinruarLr-isr'a-nryrusy'.:ho drlrio u t!1] oo.o.o rfluoln:nifrlitarirfitunr:no!5uv:fl'ilfdnlr.rn-F ufro urtir rrrn r:srowrfnrruirar u (Operator) oo.o.b tfluorJn:nifilirvritfitunr:ilalrnrionrrrrdur (voice MaiL) lun:tiu6'larirfiySoyrLrsLa.u oo.o.En nrerlutilarrLr:oi!aruld 5v!!fr raloov6'or6rrr:nlirrui'rr:nir:slr{arrrlvr:nilrildnlun"fifi s"i tou t"tJo!Flon!na1t't.1 ,tu oo,.o.d oo.o.d I ra lol.io rirrarl:ni P 61r.r1:0ao!iuarufrriunrdrvriorriutd'tilriaan'ir c rro:niorLryuuasartlr:nrererrfi ld"luournntririoun'j'r mo ?.to: 16r.r iv!!firauoov6'orarrr:ntri'rinr::vuloouiulvr:6'il{o'qluf6 uavdrnrionrrr 16'naoo uf bd {'? 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