business communication & telephone etiquette

MAXWELL ACADEMY PVT. LTD.
Authorized Testing Centre
CENTRE FOR TRAINING & DEVELOPMENT
New no.12, Old no. 35, V.P. Akilan Street, M.G.R. Nagar, Chennai-78.
Website: www.maxwellacademy.com
Conducts
ONE DAY WORKSHOP ON
BUSINESS COMMUNICATION
&
TELEPHONE ETIQUETTE
Venue:
Sahar Rd,
Mumbai - 400 099
Coverage
& The Role of Communication in Business
& Definitions of Communication
& Purpose of Communication
& The Communication Situation
& The Communication Process
Module 2 – Telephone Etiquette
& Your Role in an Organization
& Do’s and Don’ts of Telephone Etiquette
& Establishing Effective Listening Skills
& Handling Hectic Situations
21st February 2015
Saturday
Time
9.00am To 5.00pm
For Registration contact :
Ms Clara Poulin C, Training Coordinator
Hotel Suba International
Module 1 – Business Communication
Date
Phone: 044-2371 3416 | 044-4203 3075
Cell: 09841985114 / 6
E-mail: [email protected]
[email protected]
Learning Outcomes
„ Understand the importance of communication.
„ Develop key communication skills required in life
„ Work more productively & joyfully through effective communication.
„ Enhance self confidence & personality.
„ Overcome barriers of communication
„ Increase participant awareness of telephone etiquette techniques,
basic customer service principles and effective verbal
communications.
„ Teach participants skills which will help manage challenging calls.
„ Provide opportunities to practice through role-plays and exercises.
Methodology
„ Participative and interactive presentation
„ Written exercises
„ Editing of e-mails and letters
„ Rewriting and re-framing of sentences
„ Question and answer session
Training Programme Fee :
Rs. 3,500/- Nett per participant (Inclusive of all Taxes).
It covers Course Material, grand buffet Veg. Lunch
and Refreshment. Service Tax No. : AFKPG7543 M St001 Kindly register your name along with DD/Cheque in
favor of “MAXWELL CENTRE FOR TRAINING & DEVELOPMENT”.
For further details we request you to visit our website http://www.maxwellacademy.com/pages/progs.asp?id=mprog0353
About Facilitator - Mr Bob Mathews
He is a Management Graduate from Madras University. He is having a professional experience of 40 years & he
transferred his skills and knowledge to corporate employees for the past 13 years now. He is an expert in conducting
Negotiating to Win/Effective Negotiation Skills, Corporate Grooming and Etiquette, Personality Development , Managerial
Competencies for Secretaries, Administration Staff and Support Staff, Time and Task Management, HR Performance
Management and Appraisal, Interviewing and Job Selection Skills, Team Building Dynamics, Customer Delight/Serve with a
Smile, Effective Presentation Skills, Handling Conflict and Stress in the Workplace, Coaching and Mentoring, Campus to
Corporate, Effective Communication Skills, Effective Business Writing, V & A, E Mail and Telephone Etiquette.
His Client list includes, Motherson Pune, GCM Worldwide New Delhi, IBM Pune, Syntel Pune, Wipro Pune and
Mumbai, 3 Global Services Pune, Cognizant Pune and Mumbai, Cybernet Slash Support (CSS) Chennai, Crossroads Training
Solutions Mumbai, KAPS international LLC, Godrej Infotech, TNT Mumbai, Bajaj Allianz Pune, VAR Street Inc. Pune, Fiserv Pune,
GALAXY Surfactants Mumbai, Quantum Leap Performance Solutions Bangalore, Genesis Corporate Mumbai, Wires and Fabrics
Kolkata.
Branches: All over Tamil Nadu, Puducherry, Bangalore, Hyderabad, Pune - Teams: Bangalore, Mumbai, Delhi, Kolkata, Hyderabad