Capgemini - Your Partner for Business Transformation

Capgemini – Your Partner
for Business Transformation
Capgemini brings
years of experience
using IBM Smarter
Process technologies
to help you succeed.
Business Transformation is at the heart of what we do
- everyday
Successfully transforming your business requires agilely embracing innovation
while maintaining the required governance and structure to ensure your processes
and applications meet or exceed your business imperatives. Business Process
Management has played a vital role in helping our customers achieve their objectives
in hundreds of engagements we were chosen to lead.
As an IBM® Premier Business Partner with over 15 years of client-focused
collaboration with IBM product professionals, the Capgemini Business Process
Management practice has extensive experience and expertise using IBM Smarter
Process technologies. When you engage Capgemini, you gain access to all the
resources of our global organization, which include:
Dedicated BPM Center-of-Excellence - consisting of
methodologies, frameworks, and a community of process
optimization specialists
IBM BPM Silver Accreditation for U.S. Region - bringing
deployment expertise that has been verified by IBM
Domain-specific IP and expertise – in financial services,
manufacturing and auto, public sector, energy and utilities,
consumer products and retail, and telco
Best practices from hundreds of project deployments - using IBM
Business Process Manager (BPM) and IBM Operational Decision
Manager (ODM)
Industry process models in BlueWorks LiveTM that can accelerate
project time lines by up to 15%
Proven Rightshore® Delivery Model – providing the right resources
at the right time in a cost effective manner
Strong alliance partnership with IBM - enabling deep technical
insight through discussions with product engineers and
participation in beta cycles
The breadth of our experience is varied. In fact, Capgemini’s Business Process
Outsourcing (BPO) unit is one of the largest users of IBM BPM. Our BPOpenTM
platform manages over a million incoming transactions each month
and is used to ensure a consistent service management approach for
our customers.
We bring domain expertise to tailor a solution that is
right – for you
We firmly believe that to build the right solution for your business need, it is
imperative to bring in domain-specific expertise that is unique to your industry
challenge. We have invested in business accelerators that show how our domain
IP can solve real business issues. These pre-built assets can also accelerate your
transformation journey.
Banking Accelerators – We recognize the variety of financial products and
regulations that affect retail banks, commercial lenders, and acquirer banks.
–– Retail Banks: Our framework accelerates customer onboarding for common
financial instruments such as credit cards, mortgage loans, saving and credit
accounts.
–– Commercial Lenders: Our demonstrator governs the multi-step process to
assess, verify, underwrite, and approve loans for commercial clients.
–– Acquirer Banks: Our merchant onboarding solution streamlines the activities for
the bank staff to sign on a new credit card merchant.
Manufacturing Accelerators – Discrete manufacturing firms must manage a
continuous stream of complex integrations with suppliers and dealers alike.
This is further complicated by disparate systems and manual interfaces that do
not allow for traceability or clear status of the process flow. We have taken our
manufacturing process models and built them into an IBM BPM demonstrator that
integrates with SAP for:
–– Warranty Claims Management
–– Just-in-Time Call Monitoring
–– Evaluated Receipt Settlement
We have invested in business
accelerators that show how
our domain IP can solve real
business issues. These prebuilt assets can accelerate
your transformation journey.
Business Transformation | the way we do it
Automotive Accelerators – Recalls can often result in negative press, but with the
proper governance and controls in place, a recall can become an opportunity
for OEMs to show proactive product quality management, ensure the continued
safety of their customers, boost brand loyalty, and provide an exceptional
customer experience. Our Vehicle Recall Management solution handles the
end-to-end recall process from flagging and investigating a safety concern, to
executing a complete recall that reaffirms the customer’s choice in selecting
your brand.
Our pre-built UX/UI framework makes customization easy
One common requirement from our clients is the need to customize their IBM BPM
implementation to follow corporate GUI standards. As a value-added service from
Capgemini, we invested in building our own UX/UI framework to help you customize
your solution – quick and easy. It allows you to configure screen elements such as
text boxes, buttons, drop downs, table spreads, alerts, headers, and much more
from a user-friendly, intuitive interface.
We are the ones who are helping:
• A German automotive client revamp their vehicle service
contract operations, from pricing and initial sales to
contract management
• A global manufacturing client streamline their intercompany
purchase, delivery and payment processes for the exchange
of raw materials and finished goods
• A European insurance client transform the sale,
administration, and claims management of their insurance
policies
• A U.S. banking client enhance their anti-money laundering,
fraud investigation, and credit card dispute procedures
• A Middle Eastern banking client accelerate their customer
onboarding to under 10 minutes
• A French telco client improve their after sales processes
• A Swedish social insurance agency improve their call center
agents’ ability to handle increased case loads
Our domain-specific
demonstrators, UX/UI
framework, industry
frameworks, and
process models give
you the tools to jump
start your business
transformation
program.
For more details
contact:
Europe
Fernand Khousakoun
[email protected]
Americas
Greg Price
[email protected]
Financial Services
Babu Mauze
[email protected]
Gaurav Mathur
[email protected]
About Capgemini
With more than 140,000 people in 40 countries, Capgemini is one of the
world’s foremost providers of consulting, technology and outsourcing
services. The Group reported 2013 global revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they want.
Learn more about us at
http://www.capgemini.com/ibm/business-processmanagement-enabled-by-ibm
The information contained in this document is proprietary. ©2015 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
IBM and BlueWorks Live are registered trademarks or common law marks of IBM Corporation in the United States, other countries, or both.
MCOS_GI_GP_20150206
A deeply multicultural organization, Capgemini has developed its own
way of working, the Collaborative Business Experience™, and draws on
Rightshore®, its worldwide delivery model.