and Important Service Updates

TOWN Of CARY
www.townofcary.org
Optional Procedure for C-Tran ‘Door to Door Reservations’ and
Important Service Updates
C-Tran offers an optional method for registered passengers to reserve Door to Door trips and
important service updates, such as inclement weather alerts, policy changes, and fare structure
changes.
If you desire to sign up for this specific option, please provide your Email address at the time of
the Door to Door registration process OR simply follow the instruction screen below from the
Town of Cary’s website. This will also direct you to the link on how to sign up. Please refer to
this link http://www.townofcary.org/ then click on the green envelope, follow the instructions,
and sign up your Email information. For questions about policies and procedures, please
contact Town of Cary staff, Ana Tenorio, Transit Marketing Specialist, Transportation &
Facilities Department, at (919) 469-4086 or Email [email protected].
It is important to note that passengers’ registered Email addresses will be used primarily for the
purposes of scheduling, trip confirmations, and important service updates. Your information
will not be provided to any third parties and will remain confidential
Below is the snapshot of the webpage where passengers could choose the specific information
that you would like to obtain from the Town of Cary:
In addition, this enhanced tool has been added as a method to ensure that a written
confirmation of your trip window is provided. Specifically, for in-town pick-up times, 15 minutes
before to 15 minutes after scheduled pick-up times. While for out-of-town pick-up-times, it may
be up to 45 minutes past the scheduled pick-up times, as the trips required C-Tran vehicles to
travel longer distances. ***For reservations, please call (919) 481-2020, ext. 3. OR Email
[email protected].
Below is the following vital information required upon requesting a trip:
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Passenger’s full name
Confirmation of the home address
Destination address for the trip desired
Requested date and time of pick-up desired
Requested date and time of return trip pick-up.
As noted above, registered passengers’ will receive trip confirmations of pick-up window time for
one or both legs of the trip depending on whether or not you request a one-way or round-trip.
C-Tran staff will make every attempt to provide this confirmation within two (2) hours of your
request.
We thank you for using C-Tran and hope that this option implemented enhances your use of the
Door to Door service. Please call (919) 481-2020, ext. 3, for any questions about this new
option.