PS – OOH Support Worker - Northampton Women`s Aid

PERSON SPECIFICATION
Job Title:
Out of Hours Support Worker
Responsible to:
Team Leader
REQUIREMENT
ESSENTIAL
DESIRABLE
Education/Qualifications
 Good standard of secondary
education with qualification in
GCSE English or equivalent
 Qualification in housing
management, social work,
nursing or teaching
 Excellent IT skills
 NVQ Level 2 or above
EVIDENCED
I/A FOR ALL
 A Level English Language
or Literature or equivalent
 Recognised training in
domestic abuse e.g.
CAADA
 Ability to speak a second
language
 Experience of working with
a computerised case
management system
Work Experience
 2 years relevant work
experience in an advice giving
role/supporting vulnerable
families and/or children
 Experience of working with
victims of domestic abuse
 Clear understanding and
awareness of domestic abuse
and the effects on victims and
their families
 Knowledge of legal, DWP
and Welfare Rights Issues
 Clear understanding of
responsibilities with regard to
safeguarding vulnerable adults
and children
I/A FOR ALL
 Advocacy work experience
 Experience of managing
challenging behaviours
 Training undertaken in
safeguarding
 Drug and alcohol addiction
awareness
Skills
 Excellent written and verbal
communication skills at all
levels
 Experience of creating and
delivering presentations
I/A FOR ALL
 Proven ability in report writing
 Attention to detail
 Good basic numeracy skills
 Ability to work independently
or as part of a team
 Possession of full valid driving
licence and ability to travel to
different locations as necessary
Organisation and
Motivation
 Able to prioritise workload
I/A FOR ALL
 Able to work on own initiative
 Able to cope well under
pressure
 Able to understand and ensure
confidential working practices
 Prepared to attend for relevant
training
 Able to understand the need to
adhere to employer’s policies
and procedures
Equal Opportunities
 Ability to demonstrate
awareness/understanding of
equal opportunities and of
other peoples’ behaviour,
physical social and welfare
needs
I/A FOR ALL
Health & Safety
 Able to demonstrate a clear
understanding of and
commitment to Health & Safety
and a willingness to undertake
training to enable
implementation of procedures.
Able to apply it effectively with
both clients and staff
I/A FOR ALL
Key:
I = Interview A = Application Form