Kilroy Airport Center Long Beach Electronic Tenant® Portal

Kilroy Airport Center Long Beach
Electronic Tenant® Portal
Created on February 24, 2015
Building Amenities: Car Wash & Detailing
We are pleased to have an on-site auto detailing and hand car wash operation available for all tenants.
CALIFORNIA HAND WASH AND DETAILING has been servicing all of our tenants since August 2002,
Armen Grigorian is the owner/operator. To arrange for an appointment, please call (562) 490-2838.
California Hand Wash and Detailing is located on the first floor of the parking structure. Due to the limited
space in the detailing area, it is suggested that you call to set an appointment. If you do not have an access
card to the parking structure and you have an appointment, drive up to any gate entrance and push the
intercom button (box to the right of card reader). Security will respond and you must give the officer your
name and appointment time before access will be permitted. If you prefer, you can also call California Hand
Wash and Detailing, tell them where you are parked and request that they pick up the car key from your
office.
We hope that your staff will take advantage and enjoy the convenience of this amenity.
Building Amenities: Long Beach Airport
The Long Beach Airport is within a five-minute drive from the Kilroy Airport Center.
Click here to view the Airlines servicing Long Beach Airport
Click here to visit the Long Beach Airport Website
Building Amenities: On-Site Services
Kilroy Airport Center Long Beach is proud of the conveniences afforded to our tenants. Listed below are the
on-site services offered:
Trimana Café
Located on the 1st floor of the parking structure/retail plaza
(562) 997-9100
Executive Fitness Center
Located in the Retail Plaza
(562) 988-5870
http://www.thekilroyfitnesscenter.com
California Hand Wash and Detailing
Located on the 1st floor of the parking structure, behind the café
(562) 490-2838
Building Operations: Accounting
Rent payments are due on the first day of each month and should be mailed to the address listed below with
your building and suite number written on your check and made payable to Kilroy Realty, L.P. and please
remember that late payments and checks returned for insufficient funds are subject to additional charges.
Rental Check Mailing Address:
12200 West Olympic Boulevard, Suite 200
Los Angeles, California 90064
Statements:
Each month you will receive a courtesy statement for rents due and additional charges. Please note that all
payments are due in accordance with the terms of your lease, not upon receipt of the courtesy statement.
For further information regarding your rent and any scheduled increases, please refer to the Base Rent
Article and/or schedule in your lease agreement. If you have any questions or concerns regarding your
rental statement, please contact the Property Management Office.
Building Operations: Building Management
The staff of Kilroy Airport Center is dedicated to making your work environment as safe and pleasant as
possible. The Property Management Office is located in Suite 410 and is open from 8:00 am to 6:00 pm
Monday through Friday. Please do not hesitate to contact the management office at:
Phone: (562) 988-1160
Fax: (562) 427-5305
Address:
3780 Kilroy Airport Way, Suite 410
Long Beach, CA 90806
The following personnel are available to address your needs:
Title
Portfolio Manager
Sr. Property Manager
Sr. Property Manager
Property Manager
Property Coordinator
Chief Engineer
Main Line
Name
Phone
Number
Sandra Beach (562) 490-7500
Angela Polizzi (562) 490-7518
Ana Wood
(562) 490-7514
Finland Alejo (562) 490-7502
Sandra Miller (562) 490-7501
Tim Ahtye
(562) 988-1160
Receptionist (562) 988-1160
E-Mail
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Building Operations: Holidays
Listed below are the Building Holidays observed each year that will assist you in planning your operations
during the year.
New Year's Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Certain services are not provided on weekends and the holidays listed above.
Building Operations: Leasing
Leasing for Kilroy Airport Center-Long Beach is provided on-site by Cushman & Wakefield of California, Inc.
located at 3780 Kilroy Airport Way, Suite 100. The main phone number is
(562) 276-1400. Listed below is the contact information for the authorized representatives.
Title
Sr. Director
Sr. Director
Name
Robert Alperin
Robert Garey
Phone Number E-Mail
(562) 276-1408 [email protected]
(562) 276-1409 [email protected]
Building Operations: Security
Security for the park is provided on a 24 hour basis, 7 days per week. The security officer is located in the
lobby of Building 3780. If you require the services of a security officer at any time, please call (562)
492-1522.
Please note that the security officer cannot sign for any deliveries, and they do NOT have keys to your
suite. If your staff is required to work after hours and they need to temporarily step out, please be sure to
notify them to take their key and/or access card. Janitors are not allowed to give access to tenant suites.
Buildings are unlocked at approximately 7:00 am and locked at approximately 6:00 pm. You may gain
access to the building and elevator access to your floor (where applicable) during non-business hours with
the security access card as identified in the section titled " Building Access".
Building Operations: Tenant Information
A Tenant Contact/Authorization form located in the "Forms" section should be completed in its entirety and
sent to the Property Managment Office. This form includes a number of important contact names and
numbers, including those individuals authorized to request keys and after hours air, as well as emergency
contact information. Please complete this form and return an original to the Property Managment Office. If
you have any questions or have any changes in information or contacts, please contact Finland Alejo.
Building Security: Building Access & After Hours Access
Access Card / Parking Permit Request Information
Please have all employees complete the “Access Card / Parking Permit” request form and have it signed by
the authorized tenant contact. This information is necessary in order to obtain a Parking Permit and/or an
Access Card for use after-hours to enter your building / tenant floor. In Buildings 3900, 3800, 3840, surface
parking is provided and all employees must display a Parking Permit when parking in these lots. Visitor
parking areas are provided for short-term visitors only. If an employee is ticketed for parking in the visitor lot
or for failure to display a Parking Permit, they are subject to tow at the vehicle owner’s expense.
If you have any questions regarding this form, or have any vehicle or employee information changes, please
contact the Property Management Office. Questions reqarding parking procedures should be directed to
security at (562) 492-1522.
Building Security: Deliveries
All deliveries should be directed only to the delivery/service entrance in each building. Only those deliveries
associated with the normal operation of business should be on the premises during normal business hours.
Any large deliveries or moves should be performed after-hours and only after coordination and approval is
provided by the Property Management Office.
Building Security: General Office Security
Security Checklist
For your own internal security and also for the security of the building, it is in your best interest to control the
number of keys issued. Only people needing after-hour access should be issued a key.
The following is a list of general office security suggestions, which are offered to you as an aid in
establishing your internal security procedures:
Restrict office keys to those who actually need them.
Keep complete, up-to-date records of the distribution of all office keys.
Have adequate procedures for collecting keys prior to termination of employees.
Establish a rule that keys must not be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
cabinets.
Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
A responsible person is in charge of issuing all keys.
Security Checklist (continued)
Store keys systematically in a secured wall cabinet of either your own design or from a commercial
key control system.
Insist on identification from repairmen who come to work in your office.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone else from entering.
Keep the police, fire department, and building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Property Managment Office
immediately. If possible, make note of appearance, clothing, etc. to assist building security in locating them.
Please be aware of strangers in your suite and the common areas. Quite often a question such as “May I
help you locate someone?” is enough to deter a potential thief. Suspicious encounters of this type should
be reported to the Property Management Office immediately.
Building Security: Key and Lock Policy
The building locks and keys are on a key system dedicated to this property. In order to maintain security
and accurate keying information, all lock and key requests for the property must be placed with the Property
Management Office. Upon taking occupancy, tenants are issued two keys for the suite and one key for the
mailbox (if applicable). Additional keys may be ordered for a minimal charge by the authorized tenant
contact. Interior doors with locksets should follow this same procedure.
In the event locks need to be changed, please have the authorized tenant representative contact the
Property Management Office.
Building Security: Lost and Found
Please contact the Property Managment Office at (562) 988-1160 to claim items that have been lost or
found in the buildings.
Building Security: Property Removal
When office equipment such as computers, printers, copiers or furniture need to be taken out of the building,
please provide security with a completed Property Removal Pass which is available in the " Forms" section.
Building Security: Solicitation
Solicitation is not permitted. If someone is soliciting in your suite, please notify the Property Management
Office at (562) 988-1160 and provide a description. We will send the appropriate personnel to have them
escorted off the premises.
Building Services: Building Signage and Directory
Please complete the standard Suite Signage & Directory Strip Request Form and return it to the Property
Management Office. A draft layout will be submitted to you for your review and approval. Please note that
upon receipt of your approval, fabrication of the sign will take approximately 4 – 6 weeks. If you have any
questions regarding the form or the process, please contact Finland Alejo.
Click here to download a Lobby Directory Strip Request Form
Click here to download a Suite Signage Request Form
Building Services: Cleaning
Regular janitorial tenant services are provided five nights a week, Monday through Friday, approximately
6:00 pm to 2:00 am. Additional cleaning services such as carpet cleaning, furniture vacuuming, refrigerator
cleaning and waxing are upon request through the Property Management Office. Please note additional
costs will apply and you will be invoiced accordingly.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
Access Card Request for Building 3900 Form
Access Card Request for Buildings 3750, 3760, 3780 Form
Access Card Request for Buildings 3800, 3840 Form
After Hours HVAC Invoice Sample
After Hours HVAC (Tenant Services) Operating Instructions
Fire Life Safety Viewing Log
Insurance - TENANT Certificate of Insurance- Sample
Insurance -TENANT & VENDOR Certificate Endorsement – Sample
Insurance – VENDOR Certificate Insurance - Sample
Lobby Directory Strip Request Form
Moving/Delivery Notification Form
Property Removal Form
Recycling Flyer Instructions
Recycling Participation Form
Smoking Information AB13
Signage Request Form
Tenant Contact/Authorization Form for Building 3900
Tenant Contact/Authorization Form for Buildings 3750, 3760, 3780,
3800, and 3840
Building Services: HVAC & Lighting (Tenant Services)
Tenant Services: After Hours/Weekend Lights and Air Conditioning Request
Our innovative on-demand energy management system allows each tenant the convenience to program
afterhours HVAC and/or lighting via a telephone or online request. The Tenant Services System can be
pre-programmed from any telephone or via internet at any time convenient to you. You may order a
minimum of (1) hour to maximum of (24) hours.
Click for Tenant Services Online Request
The Tenant Services System requires each tenant to have an assigned password for each suite. The codes
are designated as “Tenant ID” and the “User ID” and are provided to authorize personnel by the Property
Management Office.
Distribution of the Tenant ID and User ID codes is at the tenant’s discretion. Please refer to your Lease for
afterhours hourly rates; since there is an additional cost associated with the use of afterhours HVAC, we
advise limited distribution of ID codes. There is no charge for lighting.
Download web based and telephone instructions for Tenant Services System.
Troubleshooting
During after-hours, should you experience any difficulty using the system, please contact the security officer
on duty at (562) 492-1522. The security officer will ask you to review your access procedure with him/her to
assist in determining if it is a programming issue or a mechanical issue. If the system has been accessed
properly, the security guard will contact an engineer to investigate. It is important to confirm that you have
accessed the system correctly, or you could be billed for the engineer’s overtime. Please note it is not
necessary to give the security guard your Tenant ID or User ID codes, only the steps you took to access the
system.
Troubleshooting (continued)
A sample invoice for after-hours air is also included in this handbook. This invoice will list all activity
programmed by using your codes during any given month. Please note that the sequenced invoice number
should not be referenced when making billing inquiries. This invoice will be used solely as backup to the
regular monthly invoice you receive from our corporate accounting center. Should you have any questions
or concerns regarding the Tenant Services System, please contact the Property Management Office.
Download Sample After Hours HVAC Invoice
Building Services: Mail Service
3760, 3780, 3800, 3840 Buildings have mailboxes located on the first floor service corridor for your use. A
mailbox will be assigned to you and one mailbox key will be issued with your suite keys.
The 3900 and 3750 Buildings have direct mail delivery.
Building Services: Maintenance Requests
AMMS System - Authorized Requestors Only
All tenant requests for repairs, restroom & common area issues, flooding, janitorial requests, lighting issues
and other day to day maintenance requests are handled on a web-based system which provides authorized
requestors the ability to submit a work order quickly and efficiently. The Property Management Office will
provide you with your AMMS password. Access to the system is unavailable without this password.
Click here to download complete “how to” instructions on the system
Listed below are step-by-step instructions:
1. Open Internet on your desktop
2. Go to web address www.krctenantservices.com
3. Bookmark this page
4. Type in your email address, password and click “Log-In”.
5. The next screen you see is “Client Request for Services”.
6. Type in your call back phone number.
7. The next field is a drop down box. Please click on your address. This is filed numerically.
Listed below are step-by-step instructions (continued):
8. Type in your company and suite number
9. Please note that information will be saved and will automatically populate each time you log onto the
work order system.
10. The next field is “Service Area.” This is a drop down menu which is the generic geography of an
average tenant office.
11. The last field you will input is “Please describe the tupe of service requested”. In this field, please
describe the work requested, (lights out, A/C too cold, etc). In addition, you can be more detailed in
location, i.e.; Office #324, Audio Visual room, Mr. Jones office, etc.
12. Then hit “Submit”.
13. If a field is incomplete, it will not submit and you will receive a prompt identifying the needed
information.
You will be notified via email that we have received your request and will be subsequently emailed when we
dispatch your work order and close your work order.
Building Services: Recycling
The Kilroy Airport Center has a a recycling program available for your use. We strongly encourage all of our
tenants to make this commitment with us to save our natural resources.
In order to ensure the program is successful and the optimum quantity of paper is being recovered each
month, the Property Management Office will provide you with information on how material should be
handled along with the necessary containers. 32 and 55 Gallon Containers are available for the collection of
recyclable materials and should be placed in copy rooms or other high volume areas. Our janitorial staff
that is trained on the program will empty these containers. Individual waste containers are available upon
request and employees are responsible for emptying the contents into the larger containers. Please refer to
“ Forms” for instructions
The participation in this program does make a difference! For every piece of paper you recycle you will:
Protect the environment and save natural resources
Conserve scarce landfill space
Building Services: Telephones
Due to the number of telephone and cabling providers working on individual tenant needs, Kilroy Realty
Corporation determined it necessary to maintain better control of its telephone rooms/closets and common
area ceiling space. Summit Riser Systems is the the preferred and authorized vendor of the vertical and
horizontal cabling to the telephone back-board in tenant suites, as well as all telephone closets in the
buildings.
All tenant requests for telephone service that require access to the main telephone room or the telephone
room on each floor must be made of Summit Riser Systems, Inc. Summit Riser Systems is the only vendor
allowed access to the telephone rooms and risers. We ask that you contact Summit Riser when you order a
new telephone line or circuit so that Summit can schedule a time to bring that line from the 1st floor (MPOE)
to the backboard located within your suite.
Summit Riser Systems service can also help you with your in-suite voice and data cabling, system design,
installation, circuit extensions, moves, adds and changes, reconfiguration and more. Please contact Summit
Riser at 1-866-778-6648 and ask for Craig Warren.
Riser Policies
Summit Riser Systems (SRS) is the exclusive provider of the riser management and cabling services
in the buildings.
Vendors will not have access to any of the buildings telephone closets.
Any work in these closets will be performed by SRS and must be scheduled directly through SRS.
Your provider of voice and data circuits, (AT&T/Verizon) will be permitted into the “Main/Minimum
Point Of Entry” (MPOE) only for the purpose of dropping off circuits.
Tenants must verify that all circuits are in the MPOE before SRS is scheduled.
When scheduling work, please have the circuit number and binding post number available for the
SRS technician.
All circuits must be tagged in MPOE.
Whenever possible, please give SRS at least 48 hours notice prior to your anticipated date of install.
Building Services: Internet Solution Provider
Kilroy Realty is pleased to announce that Verizon has selected your building located at 3760, 3780, and
3900 Kilroy Airport Way, Long Beach, for build-out with 100% fiber optic network. Verizon FiOS is an
advanced fiber-optic based service that provides crystal clear, phone service, lighting fast internet access
for your information needs.
You can reach Verizon FiOS at (310) 359-9097 and look for Matthew Miller.
Building Services: Satellite Television
We are pleased to announce the availability of DIRECTV at Kilroy Airport Center Long Beach.
Bring the business world into your office and keep up with your information needs. DIRECTV offers a rich
variety of programming that's right for any kind of business - news, entertainment, financial services, sports,
local and premium channels.
For more information or to order service for your office at the Kilroy Airport Center- Long Beach, please
contact Summit Tv at 1-888-885-1113.
Emergency Procedures: Bomb Threat
Telephone Threat
When a bomb threat is made over the telephone, obtain the following information from the caller:
Exact location of the device
Time set for explosion
Description of the device
Reason the caller has placed the bomb
Exact words used by the caller
Notify the Police Department by calling 911
Notify the Property Management Office at (562) 988-1160
Once the Property Management Office has been notified of a bomb threat, it is our policy to advise your
firm’s manager or officer. It is up to the manager or officer to decide whether it is appropriate to evacuate
your personnel. In the event that you are asked to evacuate the building, move away from the building to the
designated safe area or as directed by security or the authorities. Be sure to allow for the clear passage of
emergency personnel. Do not re-enter the building until the Property Management Office, the Police or Fire
Department has given clearance.
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or maim
anyone close to them if they go off. Letter bombs are usually a large size manila envelope ¼” to ½” thick
and are fairly rigid. They have been mailed from cities or small towns in the United States, as well as from
foreign countries. They are usually mailed to a person by title, such as Chairman, President, Manager,
Security Officer, etc.
If a letter is suspected to be a letter bomb:
Clear everyone out of the area
Notify the police at 911 and Building Security at (562) 492-1522
DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES
DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF
Emergency Procedures: Civil Disturbances
Should a riot or civil disturbance start outside the building, the security guards will immediately lock all
entrances to the building. The police will be notified and we will keep you informed of new developments as
needed.
If a disturbance should occur in the main lobby, all elevators may be turned off at the first floor and the police
will be summoned.
Emergency Procedures: Earthquake
Earthquake Preparedness
Keep an earthquake preparedness kit on hand. Include the following:
• Food and water – minimum 3 day supply (7 day supply ideal)
• First Aid kit and First Aid manual
• Large and small heavy-duty plastic bags, duct tape and scissors
• Extra prescriptions and eyewear
• Heavy-duty shoes and gloves
• Extra clothing, whistle
• Rescue tools
• Portable TV and/or radio with extra batteries
• Flashlight and extra batteries
• Cash (ATMs and credit cards may not work)
• Emergency Phone List including family at work, school, daycare, etc.
• Long-distance message check-in phone number for professional and personal use
• Cell phone
During an Earthquake
Most injuries resulting from an earthquake are caused by falling objects or debris dislodged by the quake.
During an earthquake, observe the following:
Remain calm, do not panic
Stay in office area
Take cover
Keep away from windows and glass doors
Keep clear of filing cabinets, shelves and tall stacks of materials
Check for any injured personnel and administer first aid where necessary
Floor Wardens should check damage and injuries and be prepared to expedite evacuation of serious
cases
In the event of a fire resulting from an earthquake, follow the fire emergency procedures
Elevators are equipped with seismic detectors and when activated will automatically stop at the nearest
floor. People in an elevator during such time should exit the car and follow instructions from the Floor
Warden.
Following an Earthquake
Be prepared for aftershocks. Generally, the aftershocks are smaller than the main quake, however,
some may be large enough to cause additional damage
If you smell gas (Building 3750 only), notify the Property Mangement Office or Security immediately
Check immediate location – make sure you are safe
Check for injuries and apply first aid as needed. Be prepared to go without emergency services and
help yourself and others
Extinguish any fires; do not light matches or smoke
Listen for news or instructions on radio or television
Do not use telephone unless for dire emergencies; make certain that all telephone receivers are on
their phone cradles
Ration food and water
Please refer to your tenant warden manual for further instruction.
Emergency Procedures: Elevator Malfunction
In the event that an elevator stops with passengers in it, remember to remain calm and remain in the
elevator until instructed that it is safe to exit Do not try and pry the doors open. The safety of the occupants
is our primary concern.
Pressing any emergency button within the cab will alert Security that the cab is malfunctioning as well as
the cab number, and the floor it is stopped on. The Security Officer will continue two-way communication
with passengers until help arrives.
In the event of a power outage, elevators will continue to operate using our emergency power generator.
Should an outage occur, elevator lights will remain on, but the car will temporarily stop. Each elevator will
automatically return to the lobby where the elevator doors will open and then be out of service.
In the event of a power outage for the parking structure and Building 3900, the elevators will stop. Once
power is restored, the elevators will become operational, however the occupant will need to push the floor
button again.
IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE
STAIRWELLS.
Emergency Procedures: Emergency Contacts
All Emergencies
Dial 911, If problem occurs when dialing
911 Dial (800) 688-8000
Police Department
(non-emergency)
Fire Department (non-emergency)
(562) 435-6711
(562) 570-2500
For emergencies our staff may be contacted on weekends, nights and holidays by dialing (562) 492-1522.
Emergency Procedures: Fire and Life Safety
Overview
California Administrative Code, Title 19 requires all building owners and managers to inform their tenants of
Fire/Life Safety procedures to be used in the event of a fire emergency and the necessity of evacuating the
premises or building. In compliance with this Code and because your safety is important to us, Kilroy Airport
Center in Long Beach offers all building occupants with unlimited access to online safety and preparedness
e-learning website from RJWestmore Training System, which consist of video presentations and emergency
preparedness information. For new tenants, RJWestmore will send an email regarding log in information. It
is the responsibility of each employer to ensure that all new employees view these video presentations and
complete the test within two (2) weeks of their commencement of employment and by ALL employees on a
yearly basis. In addition to the mandatory Fire/Life Safety video presentation, it also has information
regarding earthquake and bomb threat preparedness.
Kilroy Realty, L.P., strongly encourages all tenants at Kilroy Airport Center Long Beach to appoint an
individual (Tenant Warden) to act as a focal point for disseminating information to employees. This should
include steps that can be taken beforehand to minimize personal injury and property damage, as well as
post-earthquake response.
Fire Extinguishers & Stairs
Fire extinguishers are located on each floor of the building by the elevator and restrooms. Tenants should
only use the stairs for exiting during a fire. Please familiarize yourself with the nearest exit/stairs and fire
extinguisher.
Please log in to www.rjwestmoretraining.com and check out the "Resources" section for more building
specifics and other emergency preparedness information.
Emergency Procedures: Flooding
In the event of a flood that may cause damage to tenant property or affect the normal operation of the
building, designated tenant representatives will be contacted by the Property Management Office, including
after business hours.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to
discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to
contact their insurance carrier for any damage to their property.
Emergency Procedures: Homeland Security
Kilroy Realty recommends that each tenant have an emergency action plan in place to help their employees
prepare for and react quickly to a regional emergency, including terrorist attacks. Click on the links below to
access a variety of resources that aid in preparing for a regional emergency.
California Office of Emergency Services
http://www.oes.ca.gov
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Local media outlets will provide important information during an emergency situation.
KNX 1070 AM
http://www.knx1070.com/
KFWB 980 AM
http://www.kfwb.com/
KFI 640 AM
http://www.kfi640.com
The Los Angeles Times
http://www.latimes.com/
CBS2 Channel 2: http://www.cbs2.com/
NBC4 Channel 4: http://www.nbc4.tv
KABC7 Channel 7: http://www.abc7.com
Emergency Procedures: Medical Emergency
In the event that an accident or illness of an employee or visitor takes place in your office area:
Call Emergency at 911.
Give Emergency Dispatcher the following information:
Your name
Building name and address
Floor number and location of emergency on floor
Any details of accident or illness
Do not move injured/ill person. Try to make them as comfortable as possible.
Whenever possible, have someone meet the emergency unit in the lobby.
Call the Property Management Office at (562) 988-1160. Inform them you have called 911 and briefly
describe the nature of the emergency.
The emergency unit will be with you shortly and will administer necessary medical assistance.
Determine, if possible:
Name, address and age of injured/ill person
Nature of problem
Allergies and if currently on any medication
Local doctor
The Management, Engineering and Security staff will do all we can to make the person comfortable while
awaiting the arrival of the medical rescue team. Although we assume no liability for our assistance, we
strongly encourage tenants and employees to become familiar with First Aid and how and when to contact
emergency services.
Emergency Procedures: Power Failure
All office buildings and common areas have an emergency generator, which will provide emergency power
for certain basic building functions in the event of a power failure. The functions include:
1. Activating emergency lights on each floor throughout the building including all Exit signs.
2. Activating all stairwell lighting.
3. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
communication systems.
4. Bringing all elevators down to the ground floor lobby. (One elevator will remain operative for use by
security to assist handicapped persons or to take service crews and equipment into the building, as
needed).
5. Elevators for the parking structure and Building 3900 should resume after the emergency power
comes on.
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system, please remain in your offices.
Please…DO NOT CALL the Property Management Office unless you need to notify us of the location of a
disabled employee.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular
weather phenomenon. A Warning means that the weather condition has been spotted and prompt action
must be taken for safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each tenant company. However, in the
event these conditions do exist, the following guidelines should be kept in mind:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: Toxic Hazards
If there is a toxic spill or exposure in your suite, immediately get to an area where you are not exposed and
call 911. Provide the building address, floor and phone number, and the type of spill. Take action to contain
the hazard; close doors behind you, always follow all safety procedures when working with toxic materials,
and notify the Property Management Office. If you discover a toxic hazard in a common area, alert the
Property Management Office ASAP.
Introduction: Welcome
Kilroy Realty Corporation is committed to providing tenant services of the highest quality. Please let us
know how we can help as you settle into your new office space.
This Tenant Handbook should answer many of the immediate questions you may have about property
regulations, policies, and operating procedures. We have provided important building personnel names and
phone numbers, as well as emergency contact phone numbers.
We hope this Tenant Handbook is a useful guide to your new surroundings.
Introduction: About Kilroy Realty Corporation
KRC has successfully operated in West Coast commercial real estate markets for more than six decades.
We have built deep experience in the region serving its many dynamic economic centers across multiple
business cycles and operating environments. Today, we operate a portfolio of high quality commercial
properties totaling more than 13.5 million square feet that span top coastal market locations from Seattle to
San Diego. We serve a broadly diversified roster of industries, including many of the region’s leading firms
in technology, telecommunications, engineering, entertainment, healthcare, biotechnology, and professional
services.
For more information please visit http://www.kilroyrealty.com.
Introduction: About Kilroy Airport Center
The Kilroy Airport Center is a first class business park with over 50 acres of land which has been master
planned to include people-sensitive amenities and advanced operating systems. Centrally located between
the Long Beach airport and the 405 freeway, the Kilroy Airport Center offers easy access to Los Angeles
and Orange counties in addition to daily flights to and from the Long Beach Airport. With almost one million
square feet, this campus-style business park is extensively landscaped with palm-lined courtyards that
dramatically connect the various buildings to form a lasting presence in the Long Beach skyline.
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After
clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters.
Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the
Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms Section. In order to be able to
use these features, you must have Adobe Acrobat Reader installed on your computer. This software is free
and easy to use. To obtain the software for free, click here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back
for updates and new information. In order to keep you informed about your property’s operations, we have
included a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at the property. If you are having trouble accessing the
Electronic Tenant® Handbook or need assistance, please e-mail or call the Property Management Office at
(562) 988-1160.
Policies and Procedures: General Rules and Regulations
Good Neighbor Policy
The Kilroy Airport Center realizes the importance of a good neighbor policy. We all benefit by being good
neighbors who are alert and aware of their surroundings. Should you notice any of the following unusual
occurrences, please report them to the Property Management Office or Security.
Any unusual circumstances; i.e., people loitering in the corridors or anywhere throughout the
buildings or grounds; something apparently out of place, etc.
Burned out lights around the buildings and grounds that should be replaced as soon as possible for
your safety and the safety of others.
Obstructions of fire doors or any obstruction that could result in injury.
Trash or safety hazards in the corridors, lobby, restroom, parking structure or any other public areas.
Deliver to Building Management or Security any item found that you believe might be lost with a note
where you found the object and the time so that we may attempt to locate the owner.
It is especially important to remember that your access card is to be used for authorized after-hours
access. When entering the building, do not allow strangers to enter with you. When entering an
elevator with access control, do not enter with anyone who doesn’t have a card in their possession.
Policies and Procedures: Insurance Protection
Pursuant to the terms of your Lease, it is required that continuous evidence of insurance be maintained.
Prior to your move-in, please note that your keys cannot be released until you provide the Property
Management Office with a current Certificate of Insurance with the following requirements:
Evidence of General Liability with at least a $5,000,000 limit
Evidence of Auto Liability with at least a $1,000,000 limit
Evidence of Workers’ Compensation and Employers’ Liability with a $1,000,000 limit
Evidence of Excess Liability with $5,000,000 limit
Primary & Non-Contributory Wording
Waiver of Subrogation
Thirty (30) day notice of cancellation. The cancellation clause must be altered as follows: Delete
“endeavor to” and “but failure to…”
The Certificate Holder must be Kilroy Realty Corporation
Additional insured designation as follows:
Kilroy Realty Corporation and or any subsidiary, partnership, joint venture, corporation or
affiliate now existing or hereinafter formed or acquired, is to be named as additional insured,
but only as respects operations or contractor. Insurance certificate shall be primary and
non-contributing to any and all coverage carried by the certificate holder.
Should you have any questions, please do not hesitate to contact the Property Management Office.
Click here to download a Sample Tenant Certificate of Insurance
Click here to download a Sample Vendor Certificate of Insurance
Click here to download a Sample Tenant and Vendor Certificate Endorsement
Policies and Procedures: Voice/Data Cabling Riser Policies
Summit Riser Systems (SRS) is the exclusive provider of the riser management and cabling services in the
buildings.
Vendors will not have access to any of the buildings telephone closets.
Any work in these closets will be performed by SRS and must be scheduled directly through SRS.
Your provider of voice and data circuits, (AT&T/Verizon) will be permitted into the “Main/Minimum
Point Of Entry” (MPOE) only for the purpose of dropping off circuits.
Tenants must verify that all circuits are in the MPOE before SRS is scheduled.
When scheduling work, please have the circuit number and binding post number available for the
SRS technician.
All circuits must be tagged in MPOE.
Whenever possible, please give SRS at least 48 hours notice prior to your anticipated date of install.
You can contact Summit Riser at 1-866-7-SUMMIT (786648).
Policies and Procedures: Moving Policy
Large deliveries, inclusive of furniture, file cabinets, computer equipment, etc., must be coordinated with the
Property Management Office and must occur during non-business hours (before 7:00 am or after 6:00 pm,
Monday through Friday and all day Saturday and Sunday). Protection (masonite and padding) of the
building carpets and walls is mandatory and must be provided by your moving company. Movers who do not
provide proper protection will be denied access to the building.
Building personnel will conduct an inspection of the common area and will require the moving company
supervisor to accompany him prior to the move. At the conclusion of the move, the building personnel and
the moving company supervisor will again inspect the common areas of the building.
Please complete a Move-In Notification Form to assist you with your vendors and to help expedite your
move. Should you have any questions or concerns regarding the physical move in, please contact the
Property Management Office.
Policies and Procedures: Smoking
Assembly Bill AB13 prohibits smoking in all enclosed work areas and regulates both public and private
establishments. A copy of the current brochure, which summarizes this ordinance is included in the
handbook under “ Forms”. For additional information, please contact the Tobacco Education Program at
(562) 570-7950.
It is the EMPLOYER’S RESPONSIBILITY to enforce this law and inform your employees there is no
smoking in the building, your suite or within 75 feet of the building entrances.
Policies and Procedures: Parking
Kilroy Airport Center Long Beach maintains various parking facilities to meet the needs of tenants and their
clientele. These include surface parking lot, access-controlled parking structure, and loading/unloading
zones.
Property Management does not assume responsibility for fire, theft, or any damage to or loss of any vehicle
or contents therein while parked in the complex.
All rules and regulations are in effect 24 hours a day, 7 days a week. Lack of knowledge of parking
regulations will not be accepted as grounds for dismissing citations.
Click here to download the Parking Rules and Regulations
Sustainability: Introduction
At Kilroy, we believe that investing in high performance green buildings demonstrates both responsible
corporate citizenship and good business sense. As such, we pursue excellence in sustainability throughout
our portfolio, both in new developments and existing buildings. Our projects span both our new
development and the operations of our existing buildings, and we focus on energy efficiency, water
reduction, and site selection.
We also see ourselves as drivers of change. As such, we push the market for sustainability products
through implementing the highest standards for materials and equipment purchasing throughout our
portfolio. Also, we believe that only what is measured is improved, so many of our projects focus on
reporting requirements for energy, water, and purchasing both internally and for those with whom we work.
A critical factor in the success of any sustainability program is our relationship with our tenants, and we
pride ourselves on working with tenants to achieve their sustainability goals as well as ours. This includes
collaborating to understand the energy usage of existing buildings, and leveraging our internal resources to
investigate the environmental aspects of tenant improvements and ongoing operations.
We have been investing in projects that promote energy efficiency, reduce water use, and improve air
quality for over six decades. Today and tomorrow, we will further our longstanding commitment to
sustainability by aggressively pursuing high-performance environmental building initiatives that create
economic value for our tenants, shareholders and employees.
Sustainability: Green Cleaning
Kilroy Realty has always used the most advanced green cleaning products and practices in all of our
buildings. We are constantly searching for the latest information on green cleaning, and update our cleaning
services whenever we see an opportunity to further minimize the environmental impact of our custodial
practices.
The purpose of the green cleaning program is to minimize exposure of building occupants and maintenance
personnel to potentially hazardous chemical, biological and particle contaminants which may adversely
affect indoor air quality and building systems. Our green cleaning program also minimizes the impact of the
building’s operations on the environment.
Our methods emphasize the removal of indoor pollutants and the maintenance of a safe and healthy indoor
environment while minimizing the amount of product used and the amount of waste created. Our janitorial
product purchasing meets or exceeds the threshold to achieve full points under the LEED® for Existing
Buildings 2009 ‘Purchase of Sustainable Cleaning Products and Materials’ credit. Because of advances in
green cleaning technology, these products perform as well as or better than their conventional counterparts.
Other features of our green cleaning program include high efficiency vacuum cleaners, microfiber mops and
cloths which remove a higher percentage of dirt and dust than conventional equipment, and frequent training
sessions for our staff focused on green cleaning methods.
Sustainability: LEED
LEED® is an internationally recognized green building certification system that evaluates the design,
construction, and operation of green buildings. Developed by the US Green Building Council, it helps
determine how green a building is based on a seven-category point system. LEED buildings provide value
for our tenants because, on average, they perform 25% better than an average building in terms of energy
and water use. Kilroy is the premier developer and operator of LEED properties in Southern California, and,
with 19% of our office portfolio certified under LEED, we have emerged as a leader among public office
REITs in LEED performance. Not only do we build all of our new development projects with the goal of
LEED Silver or better, but we also undertake projects on the cutting edge of LEED.
We are one of the first developers in the nation to pursue certification under the LEED for Neighborhood
Development rating system for our mixed-use project in San Diego. This project will feature compact
development, infill site selection, energy and water efficient buildings, and a pedestrian-friendly design that
will reduce automobile use. In addition, we developed the first LEED project in San Diego, and are currently
developing the first Core & Shell project under LEED 2009 in El Segundo.
We are currently pursuing LEED Silver for over 300,000 sq feet of office space, and acquired over a million
square feet of LEED Gold property in 2010 alone. We look forward to increasing our LEED portfolio
percentage in the future through new development, major renovations, existing building certifications, and
coordinating with our tenants to pursue LEED certification on their interiors. Tenants wishing to pursue
LEED for Commercial Interiors are able to coordinate with our Director of Sustainability programs for base
building information, vendor recommendations, and documentation needs. We also pursue LEED for
Existing buildings strategically; critical factors include tenant enthusiasm and the performance of base
building systems.
Tenant Leadership: Tenant Leadership
Tenant Leadership
As tenants in this property you are part of a larger community. Please click the following links to learn how
you can participate in important property-wide initiatives. With little effort you can have a meaningful impact
on this property’s sustainability, safety, preparedness and other goals. Please join us in helping make your
workplace a better, safer and more productive environment!
Why Participate?
Because we need your help! As tenants in this property it is likely that you spend more waking hours here
than anywhere else. As a result your participation in property initiatives can have a substantial and
meaningful impact. Without your participation, important initiatives like sustainability, energy use,
preparedness and others can only be marginally successful. As an example, tenants' plug and light use
account for upwards of 45% of this property's energy use. Similarly, as tenants, you create over 90% of the
recyclable waste generated at the property.
From a management and ownership perspective, we are committed to operating this property in the most
responsible fashion, setting an example of stewardship for our community.
In our committed effort to ensure this property is operated at the highest caliber we will engage in occasional
and on-going initiatives to facilitate the most productive, enjoyable, safe and responsible working
environment here at the property.
We realize that the time you spend here is very valuable. As a result, we have specifically designed various
campaigns and initiatives for you, our tenants, so that your responsibilities will be few, but your contributions
substantial! We believe these measures, with your help, have the potential to make a real impact.
How to Participate
There are several ways to participate in our current initiatives.
Our expectations
We realize that the time you spend here is very valuable.
As a result, we have specifically designed various campaigns and initiatives for you, our tenants, to raise
awareness and give you the opportunity to ensure the sustainability, safety and green initiatives of your work
environment.
Join the Team!
Throughout the course of the year, we will be implementing several different campaigns and initiatives. We
will be asking our Team members to help us in these efforts in two very simple ways.
[1] Help us ‘spread the word,’ - make the rest of your colleagues aware of these important endeavors.
[2] Simply to take action, adhere to, or participate in these various initiatives to the best of your ability.
These initiatives will typically consist of small, simple actions that you can take throughout your day, such as
remembering to turn off your computer monitor when its not in use or closing the window blinds before
leaving the office for the weekend.
As Team members we ask only that you allow us to occasionally send you information so you are prepared
and knowledgable in supporting the effort.
Please click here to join our Team!
Become a Warden!
As a Warden for your suite, you will be a main point-of-contact in helping us implement various initiatives,
as well as making your colleagues and co-workers aware of what they can do to participate in them as well.
We will be providing all of our Wardens with exclusive tools and resources, such as Warden’s Checklists, to
help them in their endeavors.
As Wardens we ask that you be willing to commit to being a conduit to your office colleages, perform limited
actionable requests and generally take a leadership role in helping advance property goals and inititives.
Warden responsibilities will consume less than 15 minutes of a workday, might include an occasional
meeting and will be an essential component of an initiative's success.
Please click here to apply as a Warden for your office!
Tenant Leadership: Step by Step Instructions
Thanks for your willingness to help out!
The following pages will guide you through the simple 3-step process for participating in property initiatives,
setting communications preferences and will ensure you get vital communications from property
management.
Step 1: Logging into the Tenant Admin Center
Step 2: Update Your Contact Information
Step 3: Subscriptions
Completing this simple 3-step process ensures that you will be more aware, prepared and able to contribute
to important initiatives taking place at the property.
Thanks again for your support!
Step 1: Logging into the Tenant Admin Center
The Tenant Admin Center is where you administer all your contact information and communications
preferences. To access the Tenant Admin Center click here or click the Tenant Admin Center image below.
Step 2: Update Your Contact Information
Step 3: Subscriptions
You're done. Be on the lookout for Property Management correspondence - thanks in advance for
supporting important property initiatives!